Airtel Complaints & Reviews

Dear,
On 22-Jul-2011, I made an online payment through YesBank Net Banking of 2440/- for the purchase of Digital TV (South Value Sports pack ).the amount is deducted from my account but since then I have not received any confimation from your side which I expected badly. I also failed to talk to your customer care executives as the call never gets through or they disconnects in between. Now I am in a doubt, whether it was a wrong step by me to pay online rather than cash at shop.


I am giving you full details about the payment and hope that you will reply me as soon as possible about the confirmation of payment and any other information which are required.
Thanks
Anup.S
Details:-
Package opted for- for the purchase of Digital TV (South Value Sports pack )
Paid amount- Rs 2440
Transaction ID- MYBK [protected]
Address-
G2, Chandana Residency
PLOT NO3,LALLAMMA GARDEN
STREET NO 4, MAIN ROAD MANIKONDA
Hyderabad 500089
Mobile [protected]

Airtel is the biggest fraud company according to my point of view. i am being a airtel customer as 5 years, i am not satisfied with them services, if you have balance above 100 in your mobile, they will make instants call to your mobile(ex: callar tune, comedy msg ect..) and they will cut your money event if you dont select the any option. after 2, 3 days only we can find this money deduction, if you complaint to the customer care, they will tell like "you are only selected sir". finally they will create some problem and they will win in the argument with customers.

i dint see any worst company like Airtel. People dont believe airtel company.
i am praying the god to give the punishment to like these frauds.

call with isd code +92
Hii,

today ,23th jul 2011, Saturday at 8:27 am, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

Hi, this is Bidyut from Hooghly, W.B.

I purchased Airtel Data Card (No. [protected]) on December 15, 2008 paying Rs. 3249/- (Rs. 2999 for the Data Card + Rs. 250 Security Deposit). They told me I will get a surfing speed of at least 100 kbps up-to 256 kbps.

I opted for the Rs. 999 / month Unlimited Data Usage Plan with a Rs. 1500 Credit Limit.

The service was somehow ok at the beginning - that means at least I was able to surf websites properly.

Later around 2009 October - November the quality of the service started deteriorating and I was getting a surfing speed of 5-10 kbps only, for most of the time the connection speed was so slow that even the lightest websites such as Google will have hard time opening in Internet Explorer.

I lodged complaints with their customer care and they promised me that the problem will be rectified within 48 hours or 96 hours etc. etc. This went for months. I lodged complaints almost every week but they never did anything measurable to solve the issues. Although I hoped for the best and continued with this kind of horrible service and paid my bills regularly up-to 2010 February.

Then I told their pathetic customer care department to discontinue my service if they are unable to solve the problems. They gave me the number of their nodal officer and again I explained the problems to someone named Mr. Rajshekar on [protected]. I explained that although I am paying my bills month after month but most of the time I am unable to browse internet because of the poor service provided by them, so I wish to discontinue. He promised me that he will look into the matter to solve the problem as soon possible and I will get a rebate for the duration with this kind of problematic service, so I don’t need to discontinue the service.

After a month or so, a technical person from Airtel came to my home and after verifying with his laptop, confirmed that they have some network problem in this locality etc. etc. He didn’t mention anything about solving the problem in near future.

In the mean time I stopped paying the current month’s bill and when their billing department called me, I again explained the situation and told them to discontinue the service immediately or issue me a rebate after rectifying the problems to keep the connection alive.

As my credit limit was Rs. 1500/- I was sure that my connection will be automatically disconnected if they don’t issue a rebate and I stop payment for a month’s bill which was around Rs. 1100 /- including the taxes.

Instead of trying to provide me proper services and issuing a rebate to minimize my loss and sufferings, this pathetic losers increased my credit limits to Rs. 3300 /- without notifying me.

Not only that, for the month of 2010 March to April, some ‘Value Added Services’ ‘Videos_Hungama Content’ and ‘Game_Hungama Content’ added to my account to charge an extra Rs. 266 /- I never opted for these services for sure. Obviously I was unwilling to pay these bills.

Then after suspending my connection, someone from their billing or collection department called me and again hearing the whole matter from me, told me that a full rebate for the current dues will be issued and my connection will be restored shortly.

Surprisingly, my data connection was back within next few days but with the same kind of problematic slow speed and inaccessibility to the internet for most of the time. I again lodged complaints with the customer care and few days later they again suspended my connection.

Well, I then opted for the BSNL Broadband, and nowadays can’t imagine even a single day without it.

Now after more than a year, Airtel has send me a notice asking me to appear before lok adalat court for amicable settlement of outstanding dues amounts to Rs. 4264.18/-

What a pathetic losers they are.

I am thinking of filing counter case against Airtel claiming damages for my financial losses and mental harassments caused by their pathetic service and customer care department. Should I move to my local civil court or how to move to the consumer court first?

How should I move? Please advice.

dear sir
the i m using airtel dish tv form 1 yr and on 15 -7 2011 my set box had sum technical problem
and i gave that to the service center in mathura address of the shop is holy gate arya samaj road there person took the box n gave after 4 days n kept making us fool for four dayz we kept going there bt he didint gave any satisfactory ans n wen he gave the box he changed our card n didn't told us my customer id is [protected] .airtel service center are not at all helpful for customer i m sori to say this

I am facing a horrible problem with Airtel Digital TV connection in Hyderabad. Everyday 15-20 Topup SMS and plan change SMS are coming to my registered cell number where as I am not raising any one of them. If I call the customer care they note the complaint with their idiotic understanding of issues and very poor hindi speaking skills, it seems like I am talking to people who dont have any educational background. The same issue is getting repeated everyday and iriirating me like anything. The customer care department notifies me with detail of a phone number which I dont have any clue and informs me that the same number has registered top up requests thru IVR. Even if I call and deactivate the topup it gets registered the very next day.

I am thinking of swithcing out from Airtel Digital TV to any other service provider and would suggest other people to do the same if my problem is not resolved. I feel surprised to see such poor quality people working for a brand like Airtel. It is really sad

I am Saurabh My NO is [protected].One week ago when I applied for portability.Custome care executive call me and told me we are giving you best offer just sms CANCELCO mob no to 51619.After 4-5 days has been passed today when I called some one my bal was 103.40 after a call of 4 sec my bal became 102.80.Means 60 paisa.After that I note that 60 Paisa is deducting from my account instead of 20 paisa. I got free talk time of 120rs A2A.But my rest offer 10p A2A & 30P A2Others has yet activate.

I Tried 198 100 times I am unable to connect the customer care.

WHAT IS THE REASON I AM UNABLE TO CALL CUSTOMER CARE.

Now I have no way to tell my problem.That is why I am complainting here

I want a quick resolution.It is very shamefull for Airtel side.

I had a bought an Airtel Digital HD connection (Cust Id: [protected]) in June 2010. The Set top Box has started malfunctioning recently, the problem is the sound output vanishes often. I had registered a complaint and the technician visited today 22/7/2011 and said the set top has problems and needed to be changed. He replaced it with another old repaired set top box and said since the original box is out of warranty (one year period), I need to pay him Rs.1000 for the replacement. The warranty for the the replaced set would be 6 months and there is no guarantee that it will not conk-off after 6 months and I am expected to shell out 1000 bucks or may be more again. I therefore refused the replacement and the call has been closed from Airtel side.

It seems Airtel cannot repair the set top box, nor have any AMC.

This is blatant extortion deliberatly fabricated by Airtel as one does not have any other option (procuring something from the market).

Hello Sir,

This is regarding account number 16003196. I have a landline number
([protected]) and a broadband connection ([protected]_kk) under this
account. The broadband account is under 'Freedom 1399' plan with 4
mbps speed up to Fair Usage Share of 25 GB and 256kbps unlimited after
that. In the past 11 months of having this connection, the limit has
never been exceeded. On 17/07/2011 morning I got an email and SMS
informing that I have crossed 80% of the fair usage share. But Airtel
was doing upgradation I couldn't check the details. On 20/07/2011 I
got an email and SMS saying that I have reached 100% of my usage and
that my speed will be reset to 256kbps till the next billing cycle. I
couldn't check the details due to the same upgradation issue.

But today (22/07/2011), I logged into the Airtel portal and checked my
unbilled usage and found it to be 11.91 GB from the beginning of this
month cycle (05/07/2011) to (21/07/2011). The screenshot of the same
is attached.

This proves that usage alerts sent to me were wrong and I request that
the connection speed be reset to 4 mbps immediately as the FUS has not
been crossed. I have been facing the trouble o[censored]sing a 256kbps
connection for the past 3 days though I paid for 4 mbps till 25 GB
which as per your records I have not crossed this month or crossed any
month. I have raised a complaint with id 114280. I request you to take
immediate action to restore my connection to 4 mbps speed and spare me
from the misery of 256kbps that I have been going through for the past
3 days.

Thanks & Regards,
Guruprasad

Nokia N8 free 2 GB Internet
Dear Sir / Madam

This is to inform you about the problem I am facing with an offer of Nokie N8. There is an offer in below link on Airtel website -

http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/foryou/mobile/prep...⇄

I have just purchased Nokia N8 - IMEI - [protected] on 06.06.2011-- tamilnadui. My Airtel Mobile Number is [protected]

I am from hydrebad. According to this offer when I insert my sim first in mobile this offer i should get avail but this is not the case. I tried doing it again and again but I am not getting any Mobile Office Offer. Also, compalint to 198 - 3 calls, 1 drop by executive, 2nd listen to query and put hold and no repsonse. 3rd said its active and didnt unerstood problem and i am speaking and he kept the phone down. This was just a very careless response I got from Customer Care. First they dont even know about this offer they say and this offer is there as you can check above Airtel website.and thay provide me a complain register number is cbnra[protected] but for name sake they given ...still problem is not resolved

I really need to get this offer as I think I should get it and I am a net user and with a mobile of N8 i guess internet seem to be a necessity. Now kindly please response to my query and tell me what could be possible solution. What tell me I feel my problem is genuine and better this offer get activated by Airtel on my no [protected]
Waiting for your earliest postive response.

Thanks & Regards
N.MOHIDEEN BASHA
[protected]

Sub: Report for lost/stolen Mobile Phone and post-paid SIM Card (MSISDN No: [protected]) of Airtel

This is for your information that I have lost my mobile phone with a post-paid SIM card (MSISDN No: [protected]) of Airtel while traveling by an Auto Rickshaw Taxi on 21/07/2011 at around 08:30 PM with my daughter Srimati Luna Sharma Singh and granddaughter Miss Diya Singh from Downtown Hospital to Sachal Path, Six Mile, Guwahati-781022. When I reached home after paying the driver I realized that I’ve lost my mobile and tried to ring that number with another mobile, but after ringing for a few seconds the mobile stopped ringing (Somebody had switched off that mobile). My suspicion is on the Auto Rickshaw driver (He is from the Downtown Auto Stand) and I and my daughter can identify him by his face and appearance.

Now I request you to kindly deactivate my SIM momentarily as I file an FIR to the Dispur Police Station and submit a copy to your company for a duplicate SIM.

Thanking You,

Srimati Dipali Sarma
LOST SIM MSISDN NO. [protected]
House No: 5, Sachal Path,
Near Nagaland House, Six Mile
Guwahati, Assam
PIN: 781022
Contact No. [protected]

I have been a cursed subscriber of Airtel Broadband for the last 1 year. I took this connection in my mother's name Vaasanthi Devi in the year 2010 and the services have been working intermittently. The only thing consistent about this is their billing system. No matter whatever happens, they bill you... irrespective of their landline or broadband works. I work or browse when the line is up and idle most of the times. I have taken a Reliance broadband wireless backup connection and that works seamlessly.

The excuses given by the Airtel chaps are weird and blame on the local municipality who dig up the roads. I am not sure why they provide a service if they cant guarantee or have a solid restoration plan is in place. Worst is if I request for a discount on the bill for services not working for nearly a month, I dont get any call backs.

Their customer service number is not reachable from any other line except from the landline where the fault is and thats down. I am having issues reaching them to have my connection surrendered.

The faulty line is[protected] and my mobile number is [protected]...

Regards
Vinoth Kumar

hello sir,
i had purchased airtel prepaid sim card of sim number[protected]H-2 and mobile number [protected] on 11th june 2011 i had given my id proof and photo sim activated on but when after 20 days i called the customer care on 198 to verify my details they told me that the simcard is not on my name, and they told me to ask the sim dealer,i asked dealer about that he told me there is a chance of mistake with distributor or something, than i went to the nearest airtel office and resubmitted my documents but i still dont know where my photo and id proof went and also i want to know if anyone is illegally using simcard on my id should be blocked immediately.

My name is Ankur Srivastava and i had submitted my driving license as the proof.

Hi,

My Airtel DTH customer No. is [protected]. The problem started when Airtel engineer shifted my antenna for SAT2 reception. The antenna got demounted due to winds. We have advice them not to mount antenna their because we known it was not a right place. They just carelessly mounted antenna and went away. Within 2 days it got demounted due to winds.
I have logged compliant with customer care on 12-july-2011 for it. No engineer visited on site for 4 days. I my self mounted it and after 4 days engineer ([protected]) visited. He just made correction to antenna setting and with out solving my problem went away.

When I ask for shifting of antenna to correct place he replied that, he don’t have necessary equipment to do it. (He was not carrying even a screw with him).
Since then I have continuously taking follow up with customer care and also speak to escalation. My problem remains as it is. I am totally depends on winds.

I m fed up with taking a follow up with customer care. They only create a complaint no. and give you bogus assurance. And at end of day a sms saying “your complaint has been resoled, if the issue is unresolved please call [protected](an always unreachable and unanswered number)

If any one their to help me out of this hell.

Aquil chivelkar
[protected] / [protected]

Even I am facing the same problem. I have not subscribed to any videos but they are charging daily Rs 5 from my account. When speaking with customer care executives several times they said you are not subscribed to any such. But daily I am receiving messages of deduction for the same.

Message says like: You have been renewed for subscription VideosParlou subscription service from Airtel. You have been charged Rs.5.

Sameer Gaonkar

Cell No. [protected]

dear sir

i am having airtel dish TV and it was running very good.but on date 21/07/2011 airtel dish TV engineer was came at 11:00 am at my home and they was telling that we have to change the direction of your dish tv as setelite signal was change to other direction.so i was says that ok. but after 2 hr engineer can not able to set the signal thats why i tell him that please restored the privious setting so i can watch my faviourite TV program.engineer works a lots but they will not able to restored my previous setting.so that all progaram on TV i miss due to airtel dish TV. and engineer says that call to custmer care .

so that i compain to custmer care but he will says that it will be repaired on date 26/07/2011.as problem is not from my side because dish TV is running previously very good with out any interpution.
it is very known thing that if problem is happen due to mistake of engineer not from my side so problem should be resolved with in this day .and also custmer care excuitive says that for reloacation of dish i have to pay 200 Rs as problem is created by airtel dish tv why i should pay and waste my valvuble 5 day due to mistake of airtel dish tv.

i am taking leave in this period for watching TV and this is the mental herssment by dish tv .this problem shoud be solved whitin that day only .
my airtel dish tv details is below
1.name: jigar patel
2.mob : [protected]
3.custmer ID :[protected]
4.loaction : 503 sarvmangal complex
causeway road ,katargam

1) AIRTEL LIVE(INTERNET SERVICE) GOT ACTIVATED ITSELF THOUGH I HAVE AIRTEL INTERNET FOR WHICH I PAY RENTAL OF Rs 98 PER MONTH.THERE WAS NO INFORMATION ABOUT ACTIVATION OF AIRTEL LIVE WHICH CAUSED A DEDUCTION OF ALMOST Rs 300 FROM MY ACCOUNT.THIS HAS HAPPENED SECOND TIME.

2) I GOT A RECHARGE OF Rs 111 FOR WHICH COMPANY ADVERTISE A FULL TALK VALUE BUT I GOT JUST Re 1 AS VALUE REST Rs109 WERE ADDED TO SOME VALUE ADDED SERVICE WHICH BOUNDED ME TO USE THAT VALUE FOR LOCAL CALLS AIRTEL TO AIRTEL.THIS HAS NEVER BEEN ADVERTISED BY THE COMPANY AND IS A HIDDEN NORM WHICH CAUSED ME A LOSS Rs 333 (3 TIMES 111) .

I AM ONE AMONG THE MILLION AFFECTED CUSTOMERS OF AIRTEL MOBILE UNJUST SERVICES. AIRTEL RECRUITS A BUNCH OF GUNDAS FOR THEIR TELECALLING SERVICES AND GIVES A HEAVY MENTAL AND VERBAL TORTURE TO THEIR CUSTOMERS BY WHICH THEY SEEM TO GAIN NOTHING BUT ONLY LOSE THEIR NUMBER OF CUSTOMERS DAY BY DAY.
THE SITUATION OF AIRTEL CUSTOMERS BECOME MORE WORSE IF ANY OF THEIR FAMILY MEMBERS ALSO POSSESS AN AIRTEL CONNECTION. FOR INSTANCE IF A WIFE HAS A POST PAID AIRTEL NUMBER AND HER PAYMENT IS DELAYED DUE TO UNAVOIDABLE REASONS THE AIRTEL OFFICIALS BAR THE INCOMING CALLS OF HER HUSBAND'S MOBILE PREPAID SERVICE FOR NO FAULT OF HIS. TO WORSEN THE SITUATION THEY RECEIVE ALL (NO MATTER PERSONAL OR OFFICIAL) CALLS WHICH COME TO THE HUSBANDS MOBILE AND ENQUIRE ABOUT EACH AND EVERY CALLER'S RELATIONSHIP WITH THE MOBILE USER AND ALSO INFORMING THAT THE HUSBAND'S INCOMING CALLS HAVE BEEN BARRED BECAUSE OF THE WIFE'S PAYMENT DELAY. ALL THESE CRIMINAL ACTIVITIES ARE DONE BY AIRTEL GUNDAS IN THE NAME OF TELECALLERS. IF ANY COMPLAINT IS GIVEN TO THE AIRTEL HIGHER OFFICIALS,THEY DON'T CARE TO RESPOND AT ANY POINT OF TIME, AS THEY ALL COME UNDER ONE CATEGORY. SO BEWARE OF AIRTEL COMPANY AND AVOID USING THEIR THREATENING SERVICES
AIRTEL EMPLOYEE'S NAME - MS.RADHIKA,101,OCEANIC TOWERS,SANTHOME HIGH ROAD,CHENNAI. MOB NO IS - [protected] / [protected]

I Amit Kumar Shaw residing at 7/m gopi mandal lane,cossipore, kolkata - 700002 am not a customer of Airtel and do not possess any Airtel number([protected]). I got a mail from OFFICE OF THE DISTRICT LEGAL SERVICE AUTHORITY,KOLKATA (the P .L. case no is 15356) some time back stating I've some payment due and that a petition has been filed against me before the LOK ADALAT and I hvae been asked to appear before the LOK ADALAT on 23rd july 2011 at 10.30am i want to let u know that i do not posess any such airtel number as stated in the mail and neither have i submitted any documents required for a postpaid connection so i m not liable to pay any amount that is outstanding against that number.I talked to the airtel executive earlier regarding this matter and i made it clear that i do not posess any such number but still i m receiving a mail acussing me of holding the number.

Pls check what are you sending and who is the recipient of the mail before sending such mails

I can proceed for a legal action if such things repeat again


Regards,
Amit Shaw
to replycontact me at this email id < [protected]@yahoo.co.in>

Sir,
This is Anubhab Tripathy, residing at Kaikondrahalli, Sarjapur Road, Bangalore,560035. My Airtel broadband connection was activated on 15th June,2011 and on 12th July,2011 the connection was down. I called up the Customer Care Executive on 13th afternoon and logged a complaint regarding "Broadband not working" and addressed the issue is urgent and hence has to be solved soon. As per the company policy, they need to resolve the issue in 12 working hours. But, instead, since 13th afternoon I had to call twice a day to the customer care executives, requesting them to send a technician to resolve the issue. Then, finally on escalating to the Nodal officer, one technician turned up, checked the connection and said that the DB box to which my connection is made has to replaced, as the port to which my connection has been made is faulty and all other ports are preoccupied. He said, he would come the next day and change the DB box and fix the issue. Since, then there has been no sign of any technician to address the issue, till now. I have called 19 times to the customer care executives and have talked to half a dozen of their tower managers, the nodal officer and the appellate officer. Everyone had only one thing in common, "We are sorry for the inconvenience and we shall fix the issue soon." All words no action. Like always I had to follow-up from side, by calling atleast twice everyday, yet no action. On 20th July I was told that, there is trenching work going on in my area, due to which the whole network is down in my area, and they had been trying several times to contact me, but I was unreachable. I receive almost 15 calls everyday and I answer to all of them. Even if I miss any, I call them back to inquire about the thing. I wonder when was I unreachable only to these guys. Moreover, my neighbours and the net cafe in my area are happily able to access the same network that I am using. So, does that mean that the trenching work was going on for only my connection. Again after reopening the ticket logged, they said they would resolve the issue soon. On 21st July I was informed that the issue is resolved and the link is up. I got it verified from home that, the issue is not resolved yet and no-one had come to address the issue. This meant that the technicians simply close the issues, whenever they feel like, just to save themselves from being escalated to their management. What can one expect form such a unprofessional and irresponsible organization? Every single employee is a cheat and wants to turn their face off the issues. Since last 8 days, these people have been fooling me and have been literally harassing me like anything. Kindly look into the issue and take as much strict action as possible against these cheats.

Regards,
Anubhab Tripathy,
tripathy.[protected]@gmail.com