Airtel Complaints & Reviews

Hi Sir,
I did a online recharge from through my credit card on my airtel prepaid number [protected] on 16-Jun-12. Money bfrom my account has been deducted but no recharge amount is reflecting in my account. I am on roaming these days and when I tried to contact the customer care regarding this issue but i was not able to contact them , infact the customer care no which i found online all are showing non valid.Kindly advice me what should i do in this case.


Regards
Vikas Sharma

Hi Yesterday I got collection calls from Airtel for a number which I dont even own. The Airtelcollection agent was very unprofessional. I work in night shift and was peacefully sleeping in the afternoon.. The call woke me up and the lady asks me to make the payment. I told her to contact the right person to make the payment. She said why are you shouting are you a BP patient or diabeties patient. Not only me she also called my mom and asked her to make the payemnt. I called the airtel customer care to make a compliant against this and the manager tells me if the other party does not asnwer we will call other people. She was not ready to give me a complaint number untill I forced her to takemy complaint. The complaint number is[protected]. Such kind of things are done by Airtel. Harrasing people who is not even connected with the number oo conenction. They shd contact the right person and ask for payment. I got 6 calls from airtel collection yesterday afternoon for this. I want stern action taken against this.

I raise request in JustDial for 3G Connection, After sometime one airtel employee(Saravanan - [protected]) called my mobile and said they provide DataCard and activate it in within 3 hours and they also said don’t give commitment to other one since I register in Just Dial. One guy from airtel come and collect my proof by 10:30AM and said activate by 3PM. I wait up to 5PM, and then called the above guy in phone but he not picks the call. Then after long time he pick and said get activated by 6.30pm. It’s now 9PM still they not activate my connection, and not provide the SIM to activate my Data card. Once they get money they escape. I doubt that this guy is working in airtel or some other fraud company. If they said it takes 24hrs for activation then I can wait, but why he tells 3 hours commitment and make spoil my whole day !!!! . I will never recommend airtel for my worker and airtel brand name getting spoil because of such one guy. I don’t know whether airtel take action on this or not but they are losing their brand name for giving false commitment to customer.

For Airtel officers: Please ask your Employee to attend customer call, though they not meet their requirement. I call that above guy (Saravanan-[protected]) from 8.30PM to 9PM, but he never picks my call. He told me that he is airtel employee and I don’t know he is agent or not. Though he is agent don’t allow them to use brand name.

Dear Sir,

SUB:AIRTEL SIM No:[protected] from Hyderabad.


For the purpose of my IPAD I had taken the above SIM card on 14th Dec.2011 in Hyderabad from the Banjara Hills Branch of the AIRTEL office. After using it for two weeks I decided I was not going to use the same. I went to the Madhapur branch of AIRTEL office and asked them to disconnect the SIM and settle the bill. I was asked to pay an amount of Rs.760 which was paid at the counter at about 3pm on 18th Jan.2012.I reconfirmed from the person manning the counter at the Madhapur office regarding disconnecting and I was assured it is done and was told to throw the SIM. I did so and walked into Vodafone office and bought a new prepaid SIM on the same day.

This complaint is to inform you regarding the constant harassment from the AIRTEL office regarding the outstanding payment and today there was a call from their legal cell. Each time they call me I asked them to put me to any senior and explained to them that I disconnected the service and am not using the SIM any more and settled the bill in the Madhapur office after disconnecting it.

After explaining the same to the legal cell they said they 'll find the details and called back to say that the SIM was not used but it was not disconnected after the payment and the monthly rent was however credited to my account, so he asked me to pay some amount and settle the bill.On requesting that he should put the same in writing and send me an e-mail he refused to do so.I request you to please look into the issue. I refuse to pay the AIRTEl as it is not my mistake and if it is the mistake of the executive sitting at the desk on the said date, I'm not paying for the same.

I'm constantly disturbed and harassed for the same and request you to please take some action.I would in fact demand an apology from them for the constant harassment and compensation for the same.

Regards,
Usha Boppana

Dear Sir/Madam

I Rajeev Parashar using this phone no [protected] from last few months. But this was with me when Airtel start its business in Jaipur long back. Then because I go abroad so i disconnect this phone. Now few months back again I take this phone no.

I am also using land line and more then 4-5 Post paid no's of Airtel.

Few years back also i complain that your software which you are using for billing, In that Tax calculation system is wrong. At that time you have a plan that if any error in bill you will give discount of 100/-. So lots of months you give me discount. later when I talk to your resignal office in Jaipur they agree that some error and they will solve this problem.

If you wish you can check in the same phone no. by same name (Rajeev Parashar) old details.

Now again same error is coming in your bill. Today when i Talk to your customer care department that say its error of just 2 Pisa.

According to my information you have 152.2 Million customer as on 2010.

If you Charge from every customer even 2 Pisa, This comes 30,44,000/- every month

Now I not have my all present bills, Just sending you my 4 bills details. If you relay wish even I can submit 10 Years old bills also which I have till now with me.

Also your customer care persons don't know that what actually billing process. You can check the today's recording. According to her Tax money charged before discount. I requested to stop my phone that also she refuse.

Month May-12 12-Apr 11-Oct 12-Feb
199.00 199.00 106.13 115.54
135.30 269.40 79.50 78.70
2.20 12.40 1

Romming 27.00 135.00


Sum 336.50 480.80 212.63 330.24


Discount 117.17 200.72 39.90 66.40

Net Am. 219.33 280.08 172.73 263.84

Tax Rate 12.36% 12.36% 10.30% 10.30%

Actual Tax 27.11 34.62 17.79 27.18


Tax charge by you
27.13 34.62 17.79 27.20


Difference -0.02 0.00 0.00 -0.02


Now you check it and reply me please because if you are taking more tax from customers every month then in a year its comes 3,65,28,000/-. Which is a big amount.

Thanks and Reagrds

Rajeev Parashar

Dear Sirs,

I had booked one Airtel Dish Tv through on line booking after getting the confirmation from your customer care centre that channel Zee Jagran Channel is available in your Dish. On 9th instant, the Dish was installed at my residence and the payment was also made through on line for the same.

To my surprise, I find that Zee Jagran Channel is not aired through Airtel Dish and this fact was communicated through phone to your customer care at Bombay. On my query, the customer care informed that you do not have Zee Jagran Channel hence, expressed your inability.

I contacted your grievance cell also who informed that they are checking up with your Mumbai office and let me know so far nothing has been done.

In view of the above, you are requested to take back the Dish and refund the amount paid by me after getting the confirmation that Zee Jagran is aired through you. You can kindly go through the recordings of the conversation between myself and your customer care at the time of booking to know the exact position.

It is once again indicated that this act of yours tantamount cheating hapless public and liable to be prosecuted under Indian Panel code. To avoid such a situation, refund the amount paid by me immediately and take back your Dish Antenna at the earliest as I have lost faith in you.

Hello,

Airtel has certain budget on advertisement it seems. They give the add that we have these all are plan, when we approach them they say that there is no port available in your area. Sorry for the inconvienance. These are the standard statement used by the customer care team.

I guess by getting the call to the customer care number they are increasing the revinew of their mobile service. But as the customer we are reaching them for utilizing the technology efficiently. We are spending our precious time but they dont bother about it.

Since they are grown in the market they dont worry about the customer needs. Again Worst service from Aritel.

Note: I have used Aritel Broadband in my earlier house and they were not able to transfer to my new house. The number which I used was given to some one else.

Best Regards,
Govindarajan

I APPLIED FOR CONVERSION OF MY [protected] AIRTEL PREPAID TO AIRTEL POSTPAID AND PAID AN AMOUNT OF RS. 300 TO THE AIRTEL REPRESENTATIVE. THEY TOOK MY PROOFS AS REQUIRED AND TOLD ME THAT IT WILL BE DONE WITHIN 48 HOURS NOW AFTER 2 DAYS I CALLED THEM AND TOLD THAT IT HAD NOT GOT CONVERTED TILL NOW THEY TOLD ME TO WAIT AGAIN FOR 3 DAYS. AFTER 3 DAYS WHEN I AGAIN TRIED TO CALL THEM THEY DIDN'T PICKED UP MY CALL AFTER 2-3 DAYS I RECEIVED A MESSAGE THAT MY REQUEST FOR POSTPAID CONNECTION CAN NOT BE PROCESSED. SO I AGAIN CALLED THEM FOR REFUND OF MY PAID MONEY THEY DIDN'T PICKED UP THE CALL AND EVEN THE AIRTEL COSTUMER CARE PEOPLE ARE NOT HELPING ME OUT AND MY 300 RUPEES IS IN DARK. I HAVE THE RECEIPT OF THE PAID MONEY ON THEIR COMPANY'S RECEIPT PAPER.......WHAT SHOULD I DO..??

I deposited 98 Rs. in Airtel money (airtelmoney.in) a/c, now when I want to transact with this a/c they are asking for Mpin which is shown expired, when I contacted to customer care they are saying you will get new mpin when you provide us right date of birth details but they are saying date of birth is not matching with their data, so I don't understand how I deal with it when every time I provide the right d.o.b., My airtel no. is [protected].
I know and remember by old mpin but they are saying it doesn't matter.

sir i am having airtel mobile no. [protected] and [protected] . and the first no. [protected] using in data card since last one year . today when i checked my ac. balance than i fond there is zero balance .but i have 7.59 rupees in my account in last night and i am using 18 rupees services for three days and 500 mb data. today i got sms due to low balance your 18 rupees gprs services stopped and 0 rental plan activated.
when i call 198 they told me you used all balance in 7 sec. without using Internet after that i want to talk senior executive but they disconnected my call two times after a long hold . i record all the convocation between me and cust. care on date 15/06/2012 . kindly return my money. thanks

Dear Sir

I applied for New Airtel -DTH connection online with bid no. 92259 and receipt no. 6867 and make the payment Rs. 1640/- via online net transaction on 01 June 2012(Friday) with payment ID:[protected] with Customer Detail: SHELLTrans_MIC[protected].I asked my bank about payment status and they told that Payment is successfully transferred and when I contact Airtel-Digital helpline,they denied the same.Also I mailed to "deepak.[protected]@vertexgroup.co.in" several times but no response from there.


Still Waiting for either Connection or Money refund from the such reputed Company:(

Regards
Gaurav



================================================================================...⇄
-------Mail from Vertex Group=======Airtel-Digital TV
Hi Sir

Thank you for showing interest in Airtel Digital TV. As discussed with Sushmita please find below the link from where you can make the payment:



http://web.shelltransource.com:8089/airtel/payment/index.php?bid=92259


**Shell Transource Ltd.(A Vertex Group Company) is the Prospect Management Center for Airtel DTH PAN India.
***Installation will happen within 24 to 48 Hours after making the payment.
****Direct Helpline: 12148 from Airtel & [protected] from Non Airtel


Important Note :For instant response on installation related inquires or payment Refund pals write to for instant resolution.




Regards,
Deepak Soni– Team Leader
E-mail : deepak.[protected]@vertexgroup.co.in

================================================================================...⇄

I have Called Mr.Kiran Bhopal ([protected]) sales/marketing person from Airtel to place an order for Airtel Digital TV (setoff box). I have called him on 2nd June, 2012 to place an order and always he was saying call me after 2-3 days and the installation will take place only within ½ an hour. Then one person came on Wednesday Dated 13/06/12 from Frontline and collected the cheque and promised that today before 8:00pm the engineer will come and install the box. Then I have received a call from Mr.Aslam at 4:30pm and he said the engineer will be there within ½ an Hour. Every hour I have called him and the practice was he was keeping me hold for 10 minutes and phone got disconnected and he never calls me again. I have called several times to Frontline they also saying that within ½ an hour somebody will attend the call. Then I have got the about 4-5 Sms and it was regarding thank you for selecting our product etc. Again I have received one SMS and the sms was like your complaint Mum [protected] will be serviced by our engineer Mr.Vijay Chikhalkar and his contact no. is [protected]. I have called him and he also replied he will be coming within ½ an hour. Also I have received a SMS saying your call has been closed successfully thanks. But unfortunately no body has come to my place. Then again I have received one more SMS like Installation manager call for install [protected] at 8:20pm. I have called him and he said I have not received any call from my office and he is not aware of such installation and now today it is not possible he will come only on Friday or Saturday. On their promised I have not gone anywhere and sitting at home but the work never completed.

I have told that installation manager to come next day early in the morning to complete the work after long discussion with him and with frontline he has promised that he will be coming at 10:30 Next day on Thursday morning Mr. Dutta Installation engineer started the installation and it took almost 3 hours and by 2:00pm he said that your box has to be kept power on and the connectivity will happen within an Hour. After 2 hours noting happened and I have called Engineers, Airtel office, Frontline office but noting happened.

Then the person from Frontline came to receive his receipt book which he has forgotten at my residence and he found that the setoff box which Airtel has supplied was not correct one. They have supplied High Definition box instead of General box which I have applied. So connectivity will be happened only on Friday when they will replace the box.
Now the question is when I have applied for general setoff box then how they have supplied high definition box.

There is no co-ordination between engineers, between sales/marketing teem. No communication between frontline and airtel. While getting the order they promise several things to the customers and they asked us to fill the contract form with all our details but those details never goes to engineers or installation manager. Those details which we are giving to them with proper address, contact no etc. then also the engineers will call you and they will request you to send Address through SMS.
From last two days I have stopped all my day to day work. I was simply sitting at home and waiting for installation manager to come and install and finally noting happened so far.

This is really shameful and bad service given by Airtel. I will request them to improve the service skill and don’t make a habit of mental stress to the customers and fooling them.

Please see that if you can do some change and action on the same.

I have ported out mobile no.[protected] to airtel prepaid on 17 march 2012 and after two months it has been terminated,they have never contacted nor informed me about it whatsoever,as far i know this is not fair on part of airtel prepaid,so kindly reactivate my mobile no.as soon as possible,as i don,t want to waste your time nor mine to lodge a complaint against you in consumer commission,thank u very much amarinder aulakh.[protected]@gmail.com contact no [protected]

respected sir/ madam ,

i am siraj qureshi from soyat kalan , dist. shajapur.(madhya pradesh)
i have airtel connection (mobile no-[protected]).

company has activate hello tune on my number today[protected] without my knowledge and has cut 35 + 10 RS.(total =45 rs)
please kindly help me to return my balance.(total 45 Rs) ASAP. and deactivate the concern service.


thank you
date[protected]

Hi,

I was using your airtel connection since 2006. Today I check my airtel sim its get cancelled. I was very surprised to know that it get cancelled because not using for last 3 months. Last 4 years I am working in Oman and when ever I am coming on vacation am using this sim and still using the sim here in Oman as well. My last recharge done in February 2012. I am having almost rs 175 credit balance In my account more importantly all my accounts and financial dealings are linked to my said phone number. I havent received any sort of information to cancelling the number. Any one please help me.

Name - Ashif Ashraf
Number - 9895.434434
Region- Kerala

Regards,
Ashif Ashraf
[protected]@gmail.com

NUMBER DELETED, RECHARGE AMOUNT LOST

I had purchased airtel 3G dongle with 3g sim card for Rs. 999 from Mobile Store, Colaba. The number is [protected].

After using it for 1 month, I recharged the card with Rs. 750 on 12/12/11 for 3G internet.

After 2 days of Recharge, my prepaid number was deleted from airtel database. I went to Lower Parel Lobby quite a few times, but to no avail. I was given a new sim card saying that the number will be activated on this new sim card and I will get Rs. 750 recharge back.

But nothing happened. I sent complains on 121 but nothing.

Please help. Contact# [protected]

Hello Sir,
I have applied for an Boardband service. The Bill Number/ CEFNo. HY is 423600. It's dated on 22nd May'12. I have paid 501 Rs/-
After 2 days I got a call from Airtel that connection cannot be done because the port is 200m far from my home.
When asked about the refund status, they said I will get a call from airtel with in 15 working days and cheque will be confirmed.
It been 20days now. when trying to reach the people, they never pick up the call. I have called them nearly 50 times.
Contact Person: M/s Sana, Airtel Relationship Centre, WhiteHouse, Begumpet, Hyderabad.
Can, you please look into the issue.

Thanks
Mayank Dhananiwala
+91-[protected]

Dear Airtel,
This is SARVESH KUMAR having prepaid connection no [protected]. yesterday I lost my mobile, i want to request the Airtel team to please block this Sim card.
If any further process is there to issue the duplicate Sim card, pl. let me know.

Thanks
Sarvesh Kumar
[protected]

Airtel has provided a bill of 4500/- instead of 750/- which is the plan. Airtel resists to correct this bill by providing a reversal. Technical details provided prove that the bill plan communicated to me and applied at backend are two different thing.
bill details provided for March 2012 is as below. The below bill was given for a 7Gb data usage for the month of March. By the time the case was logged with technical team, the second month bill too was generated with same figure. Even providing the written communication with the Airtel team on Plan change requested and plan change applied and communicated to me did not make a difference.

1 one time charges 0.00
2 monthly charges 750.00
3 usage charges
call charges 0.00
value added services 0.00
mobile internet usage 22,820.25
roaming 0.00
4 discounts -19,570.25
5 last bill period late fee 0.00
6 taxes 494.40
this month's charges ` 4,494.40



Request to take severe action against this to the service provider AIRTEL 3G.

Ganesh - [protected]

Hi,

I am Aurko Ray currently working as the Area Business Manager for Hindustan Unilever...This mail is pertaining to two of my mobile numbers which were from the Karnataka circle (Bangalore)..The numbers are as follows

[protected]- Gold Number
[protected]- Platinum Number
I had used both these numbers for a period of 18months.My payment track record has been impeccable to say the least and this is something which can be corroborated and validated from your records..However from the month of Jan 2012 I have moved to Hyderabad and since then I have been using an Hyderabad Airtel number ([protected])....As there was a delay in the activation of my Hyderabad number, I continued using my Bangalore number ([protected])..However from the Month of Feb 2012, I have ceased to use both my Bangalore numbers.

In the meantime I started getting calls from your collection department regarding the non payment of my dues...The outstanding payment for both the numbers put together was in the range of 12K...However I spoke to the concerned person Mr.Pandian ([protected]) stating that I was willing to settle both the bills for an amount of Rs 8k and asked for a waiver for the balance amount...Mr Pandian at that point in time stated that if I make the payment before the 31st of May he can waive off the remaining amount..He stated that since he has collection targets he was willing to waive provided I made the payment on or before the 31st of May 2012 and he also made it clear if I make this payment in the month of June I would have to make the entire payment....To be honest I was quite happy with the settlement figure since I was not using the numbers any which ways and I felt a lot of those charges levied on my account were unreasonable.

On the 31st of May 2012, I made a payment of 6k for my [protected] number and a payment of 2k towards [protected] and called up the collection agent Anitha ([protected])...She assured me that I will not be getting any more calls for both my numbers and also she would be sending me a settlement letter confirming the payment,the subsequent waiver and the cancellation of both my numbers...However after a lull for a period of 2 weeks or so I again start getting mails regarding the non payment of my previous dues and since I had these conversations in good faith I assumed these were auto generated mails and never paid too much heed to it.

In the meantime I also started getting umpteen number of calls from one Mr. Syed ([protected]) asking me if i would like to convert my Bangalore numbers to prepaid...I categorically told him that I was no longer staying in Bangalore..I also updated him about my payment of 8k and asked him to cancel both those numbers (he confirmed that he would be doing the same)...On the 13th of June 2012 I again get a letter from Airtel regarding the non payment of my dues and they ask me to contact Mr.Syed [protected] for any queries...Now this is when I press the panic button..I called him up to only get a shocker saying the numbers were not yet cancelled and that it was still showing as 'LIVE' on your system...I immediately call up Anita ([protected]) the agent who was coordinating earlier, she tells me that my letter is under process and that she would be sending me a letter by the end of the day....Not convinced with her reply I call up Mr.Pandian, however this time the phone gets answered by Mr. Joshua who tells me that he would call me up in the next 10 min... Since I didn't get a revert from him I called him up 48 times between 745pm-830pm (not exaggerating!!!!)..Not once did he have the courtesy to answer my call or revert seeing those missed calls.

I decided to take matters to hand and I visited your customer center at Begumpet (Hyderabad)...I spoke to the manager of the center Mrs. Preeti Sehgal ([protected]) and explained her my situation...She in turn tried Mr. Pandian number and even then he didn't the phone...After a few more tires he finally answers the phone telling her that he would get back with the details by afternoon and it was 1140 pm already!!!!..While i was still at the Airtel office I get a call from[protected] saying that my waiver request was not accepted and I still have to make a payment of 3k...I immediately call up Mr. Pandian and he just goes back on his word...He tells me that he had never agreed for a waiver in the first place and I would have to pay the outstanding amount.

Is this what customer service is all about...Since I was dealing with a company like 'Airtel' most of my conversations were in good faith..I expected that since i already made a payment of 8k I would be getting a settlement letter confirming the same and they would also cancel my numbers which I have been crying hoarse about...Is this how you treat your loyal customers????...Are you guys only operating to collect dues from your customers...You should in that case stop pumping so much money towards your various campaigns trying to create a feel good factor and re emphasizing customer service and support..At this juncture I don't know who I should be dealing with this matter...I am totally distressed by the kind of treatment meted out to me..The worse part is when I am trying to explain my situation to Anitha, I hear her giggling away to glory instead o[censored]nderstanding my situation and perhaps empathizing with me..Your customer service sucks PERIOD!!!!..They are neither courteous nor can they speak basic English..The standards are appalling to say the least.

I would expect a more positive response for a more responsible authority to reaffirm my faith in your system..I would expect people to be more courteous!!!!


Your Dejected Customer,
Aurko Ray