[Resolved] Airtel — Disconnection | |||
Dear Sir, SUB:AIRTEL SIM No:[protected] from Hyderabad. For the purpose of my IPAD I had taken the above SIM card on 14th Dec.2011 in Hyderabad from the Banjara Hills Branch of the AIRTEL office. After using it for two weeks I decided I was not going to use the same. I went to the Madhapur branch of AIRTEL office and asked them to disconnect the SIM and settle the bill. I was asked to pay an amount of Rs.760 which was paid at the counter at about 3pm on 18th Jan.2012.I reconfirmed from the person manning the counter at the Madhapur office regarding disconnecting and I was assured it is done and was told to throw the SIM. I did so and walked into Vodafone office and bought a new prepaid SIM on the same day. This complaint is to inform you regarding the constant harassment from the AIRTEL office regarding the outstanding payment and today there was a call from their legal cell. Each time they call me I asked them to put me to any senior and explained to them that I disconnected the service and am not using the SIM any more and settled the bill in the Madhapur office after disconnecting it. After explaining the same to the legal cell they said they 'll find the details and called back to say that the SIM was not used but it was not disconnected after the payment and the monthly rent was however credited to my account, so he asked me to pay some amount and settle the bill.On requesting that he should put the same in writing and send me an e-mail he refused to do so.I request you to please look into the issue. I refuse to pay the AIRTEl as it is not my mistake and if it is the mistake of the executive sitting at the desk on the said date, I'm not paying for the same. I'm constantly disturbed and harassed for the same and request you to please take some action.I would in fact demand an apology from them for the constant harassment and compensation for the same. Regards, Usha Boppana Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 56 Comments | |||
Comments
The complaint has been logged on 19th July!
It is 23rd August.
If you take 1 month for disconnection, I guess there is something wrong with the company's Intentions!
It is 23rd August.
If you take 1 month for disconnection, I guess there is something wrong with the company's Intentions!
I am Arviend Bhiide n I have Mobile Prepaid [protected]. I received sms saying I hav 2 resubmit enrollment form n I submitted in Kondhwa Relationship Office on 7th January 2011. But my mobile connection fr incoming n outgoing is disconnected since 8pm on 7th January 2011. I was assured by Relationship executive that all in order n service will continue. Its sad that Airtel Service is causing so much inconvinience 2 genuine customers who hav same Mobile No. since years.If Airtell wanted 2 hav documents, they shd give enough time 2 customers. Ad hoc disconnection is just a rude way of handling customers. Honestly I am unhappy with the ways of Management which are like Government Agency.
I was using an vodafone number from a long time. On last December I got my number port from vodafone to airel and before porting i submitted my mothers voter id for address and id proof. after switching to airtel, they asked me to submit the address and id proof. I did submit it thrice after switching to airtel.
after that everything went fine.
Last month i,e on Feb 13th they disconnected the service. when I enquired, they reasoned that the address and id proof that is provided has not been accepted.later when I demand for the service, they said that the number I was using cannot be provided. And for further details you to contact the vodafone centre. when I contact the vodafone centre they said, we can't do anything in this, sorry.
Totally I lost my number and lost my contacts with others.
please try to help me out in solving this and help me in getting my number back
With Hope
Manjunath.S
after that everything went fine.
Last month i,e on Feb 13th they disconnected the service. when I enquired, they reasoned that the address and id proof that is provided has not been accepted.later when I demand for the service, they said that the number I was using cannot be provided. And for further details you to contact the vodafone centre. when I contact the vodafone centre they said, we can't do anything in this, sorry.
Totally I lost my number and lost my contacts with others.
please try to help me out in solving this and help me in getting my number back
With Hope
Manjunath.S
i want you to react as early as possible...
I have taken new Sim of M.No.[protected], [protected], [protected] on[protected]. and company is charging monthly rent on which period i have not used. and i have informed to company several times but they are not doing any thing.
2. I have submitted one application on[protected] on Agra Cell Phone , Kamla Nagar, Agra for Postpaid Connection to Pre Paid Connection of Following Numbers :- [protected], [protected], [protected]. but till today company has not taken any action .
2. I have submitted one application on[protected] on Agra Cell Phone , Kamla Nagar, Agra for Postpaid Connection to Pre Paid Connection of Following Numbers :- [protected], [protected], [protected]. but till today company has not taken any action .
My mobile number [protected]
I was a postpaid customer of airtel for the past one year having a security deposit of Rs 300.00
I have converted above mentioned number from postpaid to prepaid on 24 april 2012 by clearing outstanding bill, submiting fresh application with passport copy and photo @ airtel office in frazer town bangalore. Within a day it was converted to prepaid.
Suddenly on 6th of may outgoing call facility was disconnected. When i spoke to customer care executive he says document was incomplete and have to resubmit the document
i have resubmitted the document on 7th may @ airtel office at frazer town bangalore but still nothing has been done
till date
I was a postpaid customer of airtel for the past one year having a security deposit of Rs 300.00
I have converted above mentioned number from postpaid to prepaid on 24 april 2012 by clearing outstanding bill, submiting fresh application with passport copy and photo @ airtel office in frazer town bangalore. Within a day it was converted to prepaid.
Suddenly on 6th of may outgoing call facility was disconnected. When i spoke to customer care executive he says document was incomplete and have to resubmit the document
i have resubmitted the document on 7th may @ airtel office at frazer town bangalore but still nothing has been done
till date
Dear Sir
Pls update to me that what is status of my problem.
Thanks & Regards
Satish Kumar
[protected]
Pls update to me that what is status of my problem.
Thanks & Regards
Satish Kumar
[protected]
I am Nasruddeen i have use aircel potability from aircel to airtel number, but air tel customer service, toll free and t. NAGAR branch also very very worst service, i am not satisfied, my problem is my air tel number [protected] this 10.08.2012 first out going disconnected and incoming disconnected then i go to t . NAGAR branch that person say technical problem within 4 hours activated, but not activated, then 11.08.2012 incoming calls activated, but not activated outgoing calls, i call more than times not responsible, then go to shop that person say i don't know sir, i check it outgoing calls sir, he says, but still not responsable . i have complaint no :CWBAR[protected], REGISTER on 11.08.2012, i want solution immediately, i give mail id :[protected]@hotmail.com,
Sir,
Our Mobile No [protected] and [protected] was disconnected on 26/09/2012 due to Non Payment of Bill of Rs. 8330. Rs 1570 was paid on 27/09/2012 in cash and balance of Rs.6760 through Cheque No 148486 Dated 28/09/2012. a person was send to deposite cheque in Nawanshahr Branch(Hello Telecom) but they refused to take the Cheque on the plea that our own man will collect cheque from your office but nobody come to our office upto 01/10/2012. on our inquire it was told that cheque may be handed over to Mr. Rajan at Hello telecome who will make email for reconnecting of Said Mobile No's. it is sorry to say that our numbers are not reconnected till date upto 3:30 PM you are requested to kindly look in the matter personally and get the No reconnected immideatlly as our official is already suffered very much. Contact No. [protected] (Lal Chand) FROM:-Markfed Modern Rice Mill. Nawanshahr
Our Mobile No [protected] and [protected] was disconnected on 26/09/2012 due to Non Payment of Bill of Rs. 8330. Rs 1570 was paid on 27/09/2012 in cash and balance of Rs.6760 through Cheque No 148486 Dated 28/09/2012. a person was send to deposite cheque in Nawanshahr Branch(Hello Telecom) but they refused to take the Cheque on the plea that our own man will collect cheque from your office but nobody come to our office upto 01/10/2012. on our inquire it was told that cheque may be handed over to Mr. Rajan at Hello telecome who will make email for reconnecting of Said Mobile No's. it is sorry to say that our numbers are not reconnected till date upto 3:30 PM you are requested to kindly look in the matter personally and get the No reconnected immideatlly as our official is already suffered very much. Contact No. [protected] (Lal Chand) FROM:-Markfed Modern Rice Mill. Nawanshahr
Dear S/M
This is to inform you that I wanted to surrender my Airtel Mobile number. But neither on airtel outlet center nor on 121 customer care is listening me.
My Mobile Number: [protected] ( which I need to be closed)
As on now 27 Oct, 2012 my mobile outstanding bill is Rs. 744.
Firstly, I went to Uttam Nagar (Delhi) airtel Service center on 26 Oct, 2012 they said If I return my Mobile number I would need to pay, my outstanding bill and I will keep getting my mobile bill for 1.5 months until connection closed. Moreover they asked me to pay Rs. 850 as my outstanding bill Rs.744 and about Rs. 100 for other charges.
When I revisited to sencond Airtel Outlet on sector-4, Dwarka 28 Oct, 2012. I requested to Mr. Sandeep (staff) that take my Mobile SIM, Total Mobile outstanding Bill and my application to disconnection number and give me a receipt. He replied that he had submitted me request and after 10 days I would get a call from customer care for asking me reason of terminating the connection. After that further process can take place.
He was not ready to take my Mobile SIM, Total Bill and Application. He also said there is no provision to disconnection connection instantly. I’ll have to go through long procedure It may take upto 1 month than I’ll have pay outstanding bill (whatever will be up to on that day).
I recently received a SMS having a Reference No: 46734210 and will update me further on 6 Nov, 2012 about my connection status.
I am surprised and disturbed why they don’t simply disconnect my connection.
Hope you could understand that they simply want me to continue Airtel service, even I do not want to continue it anymore.
Thanks
Amit Kumar Sharma
([protected])
This is to inform you that I wanted to surrender my Airtel Mobile number. But neither on airtel outlet center nor on 121 customer care is listening me.
My Mobile Number: [protected] ( which I need to be closed)
As on now 27 Oct, 2012 my mobile outstanding bill is Rs. 744.
Firstly, I went to Uttam Nagar (Delhi) airtel Service center on 26 Oct, 2012 they said If I return my Mobile number I would need to pay, my outstanding bill and I will keep getting my mobile bill for 1.5 months until connection closed. Moreover they asked me to pay Rs. 850 as my outstanding bill Rs.744 and about Rs. 100 for other charges.
When I revisited to sencond Airtel Outlet on sector-4, Dwarka 28 Oct, 2012. I requested to Mr. Sandeep (staff) that take my Mobile SIM, Total Mobile outstanding Bill and my application to disconnection number and give me a receipt. He replied that he had submitted me request and after 10 days I would get a call from customer care for asking me reason of terminating the connection. After that further process can take place.
He was not ready to take my Mobile SIM, Total Bill and Application. He also said there is no provision to disconnection connection instantly. I’ll have to go through long procedure It may take upto 1 month than I’ll have pay outstanding bill (whatever will be up to on that day).
I recently received a SMS having a Reference No: 46734210 and will update me further on 6 Nov, 2012 about my connection status.
I am surprised and disturbed why they don’t simply disconnect my connection.
Hope you could understand that they simply want me to continue Airtel service, even I do not want to continue it anymore.
Thanks
Amit Kumar Sharma
([protected])
Dear Sir/mam,
Myself Pradeep Kumar and my landline no. Is [protected]. I want to disconnect my connection immediately. I am so fed up o[censored]r services till 27th feb. 2015 I complaint many times for the speed issue approx 15 to 20 times but ur airtel executives will not disconnect my connection till today.
Request you to please disconnect my connection ASAP.
Thank n Regards
[protected]
[protected]
Myself Pradeep Kumar and my landline no. Is [protected]. I want to disconnect my connection immediately. I am so fed up o[censored]r services till 27th feb. 2015 I complaint many times for the speed issue approx 15 to 20 times but ur airtel executives will not disconnect my connection till today.
Request you to please disconnect my connection ASAP.
Thank n Regards
[protected]
[protected]
I was using airtel broad band for more than year during after a month i was not satisfied on thier billings then i asked to get me a hard copies for my bill they said they will be giving through courier but i was not getting it but when i asked customer care they said it was delivered to my address and my watchman got it signing it but we dont have a wactman then i dint pay my bill for a month then disconnected my service but the bill was genrating for months suddenly they were asking for 5000+ for + months rent but i wasnt using the connection.the line was not active. When i asked them calling they where telling me that its not matter weather the line is active or not u hav your connection so yyour billing will be generated then i requested a discnnecion but they where telling you cant disconnect the line if you hav pendings. my complaint and question is can they charge customers for inactive line..? There was not active line.
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I am getting bills from Airtel regarding Internet Use!
They have not disconnected, plus sending me Bills.
I have already shifted from that home!
Complaint no: 513552
everytime I call, they say I had said that I would continue! I never got any calls from them regarding continuation!
Fraud company! Cheaters