[Resolved]  Airtel — Harassment

Address:Bangalore, Karnataka

Dear All,

I have a complaint against Airtel, i have used a Mobile number which i converted from pre-paid to post paid my mobile number is [protected].
my mobile Plan was monthly 299 rental with 700 min call free and 100 sms per day free and for the first month my internet of 1 GB free..
first month my bill was normal the second month my bill came up 8499 rupees(withou any STD calls and ISD calls)
the details said on i have activated my free internet plan on 22nd of feb 2012 and it got activated only on 24th feb, so i have used internet on 23 of feb for 6789 rupees. i use mobile internet only for my mails as i have wifi at home and office only in between i use mobile internet, and i know my usage because i was using another vodafone number as well which is pre paid. after i got the bill i complained to airtel regarding the same and they said they will get back to me with the details but after a month some people from some collection agencies of Airtel started calling the numbers i have called from my mobile number and started saying that i am a fraud and i cheat airtel after taking money and they started talking like that to many people whom i spoke to from my number they started harassing them and i lost a business with one of my client because he spoke to her and told that i'm a fraud who doesn't pay the bill.i tried so much to resolve this issue but nothing worked out now i'm going for a court hearing. for all those who have Airtel i want to tell you that the collection department in Airtel have only Rowdy's and Hitmen who will threaten you and take money be careful..

Thank you,
Sijeendranath
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Airtel Maharashtra (Prepaid) — Harassment from an unknown person

My wife uses my mobile most of the time.

She has started receiving calls for the past week from mobile no. [protected] at odd hours such as between 2-3 in the afternoon and 1-2 at night. The man speaks in a very unacceptable manner to her.

Can Airtel please help us?

If Airtel gets in touch with me, I can give my mobile number, of which the records of received and missed calls can be checked for this number.

I would not like to disclose my mobile number on the internet as it could generate more unwanted calls.

Please reply on my email id: [protected]@yahoo.com

Regards,
Dolphus Pereira
Hi,

I wish to register a complaint although i doubt whether anybody would respond to this... (that just goes to show my extreme level of desperation). I am continually being bombarded by commercial phone calls trying to persuade me to buy ringtones, insurance, participate in various contests and all sorts of employment advertisements on my cell phone and landline numbers.

The calls come in at all odd times of the day and i cannot concentrate on my regular profession as every little while you get these obnoxious phone calls disturbing you when you are in an important meeting or trying to receive and anticipate important callers in my line of business.

I would like whoever it is that looks after these harassment complaints to kindly resolve this issue immediately and take a serious view of things in my case. Failing to do so may prompt me to register a case of mental harassment with the consumer forum and additionally having an article published in the news.

Lastly i dont think being a subscriber of this company gives anybody the right to disclose my numbers to anybody for any particular cause without my prior consent or permission.

Regards,
Yuvraj

Airtel SIM 299 with one year incoming free facility. — harassment

This is for the first time I took an airtel connection and have faced huge harassment from your end. What I feel people from service industry must be utterly cautious while dealing with customers. I am working in kolkata for the last one year but am a native of orissa. The retailer from whom I purchased SIM asked for PAN and bank statement (with the address of the company). After 4 days my connection was debarred then 5 days before I took my landlord with me to Airtel's Customer Care office at golpark, he signed the Outstation form with his address on it. I furnished again my PAN card and Voter ID. After 2 days again it was disconnected. On 28th I went to golpark office they didnt paid heed to my issue and instead asked me to visit your Park Street Office on Sunday. On 29th June (Sunday) I went to Park street ofice there I was made to hear another story. I was conveyed that my matter could have easily sorted in golpark office but they didn’t do. I stay in Kasba and Park Street is pretty away from my place. In spite of all the inconvenience I faced nothing was done to this end. Yesterday I was informed that the connection would be activated within a day because there is no problem with the documents. It has not been done yet. Today I will throw this SIM. My experience says Airtel is very bad in its customer dealings.
THANK YOU FOR THE HOSPITALITY...
for a dispute between my firm and airtel airtel chose to infringe the freedom of a third party who happened to be a young girl . she started abusing me and to my surprise i later discovered from the mouth of the airtel collection staff that they have the right to speak to third parties and harass them for our dues. the due dispute is a different story. but i was abused by a girl half my age and was ashamed. is this a new brand of terrorism?
TO WHOM SO EVER IT MAY CONCERN
I rajeev yadav had taken a post paid connection no([protected]) 3 yrs Advance rental plan from Airtel. On completion of the plan I was not notified of the termination of the plan and 150 service charges were accounted against me for 2 months. And when i wanted to terminate my airtel connection, they continuosly bugged me with there new plans. I wanted to switch to another network, but against my will, continuosly bugged by marketing calls I was forced to take a two year advance rental plan from Airtel.But, then later on before the plan would had been activated i requested for it to be cancelled for which the request was accepted and after which I requested the connection to be converted to pre-paid for which request was accepted as well. After two months I recieved a bill amounting to 1600(around) Rs of the plan that i requested to be cancelled. And now they are continuosly harassing me for the same. Even after talking to the Airtel, they say it is not possible to revert back, just because i have converted this connection to prepaid and the procedure of requesting a plan cannot be reverted back as it not in thier system. If the request could not have been cancelled then the request should not have been accepted in first case and the number shouIdn't have been converted to pre-paid. Now from thier perspective I should pay this amount for which I will not be using thier service. I don't know what i should do, i recieved calls from thier recovery department and now i am recieving calls and notices from the Teez hazari court lawyer someone named Sharma([protected]). They have taken all thier measures to harass me. Please help me as soon as possible.Thanking you.

My Airtel No. [protected]

Yours faithfully
Rajeev Yadav
I completely agree with you. Airtel are like that. Other beware of this operator.

Airtel — Harassment for an already paid 2 yr old bill

To whomsoever it may concern,

I was using an airtel number ([protected]) until 2 yrs back. 2 yrs ago i moved to bangalore.
I received a call for a due payment from Airtel. I was promised that i would receive a No Dues from
Airtel after the payment is made.
Needless to say, even after clearing all due payments i did not receive the 'No Dues'.
I have not used that number in 2 yrs. After 2 yrs, now im getting calls from Airtel stating that a claim has been filed for this number. Also, they have been harassing my family by making stupid credit card, calls to get my contact number and address. I have however received no bills from Airtel EVER.
Ideally, i would like to file a harassment case against Airtel if my family or i receive one more fake phone call.

Priyanka Bahuguna
I was using this no.[protected](airtel).I recieved a call regarding a mobile no.([protected]). He said that u have spoken on dis no. and the person with this no. is supposed to pay some amount that is due on his bill.To which I said I knew this person but now I dont know where he is as per my last conversation I know that he hs left delhi.The airtel person says"TUJHSE MAZZE LEKAR CHALA GAYA AUR TJHE PATA BHI NAI KI VO KAHAN HAI."I told him that talk in a proper way u must be having sisters and mother at your place.He said"HAIN TO SAHI PAR UNKE YAAR AISE MAZE NAI LETE."I didnt disconnet the cal as I wanted to see what all he can talk and to what extent.After 6 days he cals at my place and talks to my mother and asks about me.When she said she is not home he started abusing my mother and said ki TERI BETI KYA KAR RAHI HAI TUJHE PATA BHI HAI.FRAUD KARA HAI TERI BETI NE.My mother got angry and when she shouted on him he said TERI BETI KA NO. BAND KARVA DOONGA.She kept the phone and then he again called me at the same time.He said MADAM PAISE KAB DOGI.TUMNE FRAUD KIA YA TERE YAAR NE KYA FARAK PADTA HAI.He also said KI TERE KHILAAF TO MAIN CASE KARONGA AUR APNI RECORDING CHIPA DOONGA TO COURT KO LAGEGA KI TUNE FRAUD KIA HAI.I told him that since i have not used the connection why should i pay the bill.Catch the right person why are you troubling us.He aid HUMME TO PAYEMENT SE MATLAB HAI CHAHE AAP KARO YA VO.HUM JAANTE HAI PAISE KAISE NIKALE JATE HAI.AAP JAISON KI TO BOLTI BAND HO JAYEGI JAB POLICE AAYEGI.This persons name is DEEPAK AND HE USED TO CAL FROM THE NO. [protected].I complined at airtel as wel but they didnot tke any action.He harassed me and my family for what i myself dont know.When I have not used the connection why they wre troubling me i dont know.They abused us and threatened us.I would appreciate if you could see the matter so that helpless people like us are not harassed.I agree if i would have been liable to pay the amount i would have taken the harassement.BUT also it doesnt mean that you harasse a person to an extent that something happens bad to him or her AND that too a girl.
I would like to draw you attention in regards to a complaint against Airtel Broadband Connection.

I have been using Airtel postpaid connection (# [protected]) since ages now and I am a very happy user for your product but with the latest incident with the broadband line connection taken for my house I am really upset with Airtel.I applied for a broadband connection in Aug 08 ?and the phone number is[protected] under my name itself.I got the first bill #
[protected] for Rs 278 and after that I had not received any bills from Airtel also I tried calling Airtel a number of times that I need to cancel the connection in the month of September after receiving the first bill and they assured me that the connection will be cancelled and I will not get any further bills.

But now Airtel is harassing me for paying Rs 1765 which I don't actually owe, moreover Airtell is sending people at home to recover money.The funny part is I gave my mobile number i.e. [protected] to Airtel at the time of taking the connection and I had not received any calls till yesterday about the outstanding bill.This is highly disappointing that after telling your customer service representative to cancel the connection I am still being charged.

I dispute the charge of the complete bill, according to me the charge should only be for the bill #[protected] for Rs 278 and rest all is just a harassment to me and my family.
Airtel has a way of harassing it's loyal customers. I have been with Airtel for more than 10 years now, and it wants me to pay bills even _before_ I have received their bill. Here's the mail I sent to the Appellate Authority (whose was 'turned off', by the way) :

Hello Airtel,

I have been your subscriber for the past 10 years – the previous number I
used was [protected]. I am now using the new # [protected]. The previous
number was in the name of my friend (Mr. P K Singh).


Please check my billing history for the previous number – I’ve paid all my
bills (my typical phone usage is a lot) and _in_time_ . My typical bills are
in the range of 3K to 5K per month.


When I lost my phone, I was told I could not get the same SIM because
P K Singh is not my blood relative and that this is “a company policy”. I went
for a new number ([protected]) and surrendered the old one. Then Airtel Retention Dept.
started hounding me for weeks, requesting me to retain my old number. Suddenly,
the “company policy” had changed.

Now, my connection has been cut ([protected]) even before I received my first
bill. I’ve been told my credit limit has crossed and I must pay. I have not even
received the bill yet – it is supposed to reach me by tomorrow, and I would pay
the bill, but Airtel could’nt even wait for one day.

My question is : is this the trust you place in a subscriber who has been with you
for 10 years and has earned so much revenue for you (look at my previous bills)
_and_ has paid his bills always? How do you track and manage customer loyalty ?

Nobody from Airtel informed when I got the connection that I would have to pay even
before the bill arrived.

Can’t Airtel wait for ONE day?

I know that Airtel knows that I am the same subscriber who used [protected], otherwise
I would not have had all those calls from the retention department. Each and every payment (for
the past 10 years) has come from my account.

I use this phone heavily for business purposes and you guys cut my connection on a
whim – How will you compensate for my business loss ? What does your “policy”
say about that ?


Now I have told been told by Raminder (from your retention department), that either I pay the
amount or else my connection will not be restored. But where’s the bill ? Am I supposed to pay
2-3 times a month even before I receive the bill just because Airtel is getting the jitters and has
no way to track old time customers (even when the customer himself gives you that
information) ?

I called up appellate authority and the phone is switched off (?).

It is matter of principal – I can’t pay until I get the bill. On what grounds has my connection
been cut ?

This is a new number, and I have no qualms getting surrendering this one if I have too.

I have no intentions of not paying your bill – how honest are Airtel’s intentions ? How does Airtel
intend to compensate for the harassment it has made me undergo ?

Regards,

Avinash Bhatia

AirTel — Harassment

AIRTEL harrases its customers...
horiible customer care - they dont listen
they dont know their job... silly bunch of kids who know NO answers is what makes Airtel Customer Care...
With reference to my aitel phone no.[protected] this is to inform you that I have made thae payment of Rs 325/- to airtel on line twice-once on 03/08/2009 and once on 04/08.2009 against the og f the said phone. But till today it is not being shown in my payments as I have seen on line. whereas these ounts are being shown in my SBI credit card accpount through which I did payments. Kindly confirm about these payments.

Dr M S Tyagi
From the Past 1 week Airtel Prepaid are deducting Rs 5 From my account and whenever i ask for explanation from the customer service they credit the same, to the account. The Story goes same for the past 1 week. Now today they started Debiting Rs 10 from the account and when i called to the customer care they said they will verify after 24 hours
1.was harassed after 100 hours of bill payment
2.DND registry done after 3 months they are blaming TRAI
3.reply most irresponsible/Mr Ambe Narula misguided for 2 months.should be punished
Dear sir/madam,

My number is [protected] and my alternate number is [protected]. I dont understand why airtel people call upon my known people numbers and ask for the bill payment. When i am available on other alternate number given and inspite of my availability on the alternate number still these airtel people are calling on my friends mobile numbers and asking for my bill payment. I am very much fed up with the type of behaviour with airtel people and when i asked why are au calling to the other peoples mobiles the answer coming is that the data has been given from head office to do the followups on the given numbers and no response for the question who has given u the data? Today morning one of the executive has called up to my number and asked for the payment i replied i will pay it on 30th november 2009, he gently said ok sir on the said date i will call and send my executive to collect the payment and in the evening around 7.00pm one of my frined recieved a call from airtel people asking for the payment of mine. I dont understand why they are calling up to different people for the payment in anyway they are not reponsible for that.

Airtel is harassing in such a way that the relations are getting spoiled because of their behaviour towards the customers.

I will be very much thankful if the airtel people stop harassing me in this way.
My suggestion is you go to the police and file s report against airtel. Until you take strict action they wont budge.
rewrererwer
MAIL TO AIRTEL NODAL SENT IS AS BELOW REGARDING COMPLAINT AND MATTER

''I have been using this number[protected] since last couple of years (exact time i don remember exactly) and i presume i have been a good customer for you with regard to payments against your bill raised for the well and applauded services by your company.

But my last experience was really worse and infact this time Airtel has hampered my reputation to a deeper extent.

I have been making payments against bill raised by your side through ECS on my ICICI Credit Card and as per my standing instructions, the payments raised are being paid to Airtel without any concerns.

My bill for the month of February,2010 was Rs. 1803/- against which you people demanded Rs. 1503/- and the same was paid by my bankers. I received a call from your side demanding the payment of Rs. 300/- and when i told that it is as per ECS and you have demanded only Rs. 1503/-, i was advised not to make payments and an excess demand of rs. 300/- would be raised in next billing.

However, as of now i have been still receiving calls for payment (number being [protected] - as told it is from Airtel Chandigarh). I have with me even 2-3 voice recordings of the interaction with you people.

I registered a complaint with AIRTEL with complaint no.[protected].

Further, you people started calling on my add on number[protected] regarding payment and started harassing the user who is my 80 year old Grandmother in Chandigarh. This hampered my reputation in her eyes so much that she even called me to make payments so as to stop harassment from your side. This has really irritated me a lot.

To my surprise, i received a call from [protected] (Airtel's Collection Agency) demanding payment. This means my case has been referred by yourself to collection agency and as per AIRTEL, i am a DEFAULTER.

Today, I called up at your nodal numbers wherein i had an interaction with Ms. Manpreet who has assured resolution.''

REQUEST YOUR EARLY INTERVENTION IN THE MATTER AND REVERT ON HOW COULD YOU HAMPER MY REPUTATION FOR MERE RS. 300/- IN ADDITION TO HARASSING MY 80 YEAR OLD GRANDMOTHER DESPITE NO REFUSAL FROM MY SIDE FOR PAYMENT.
I had a delhi based mobile number from Airtel for which I requested a cancellation on 4th jan 2010 as I had moved to Bangalore. The phone was disconnected from 15th jan 2010. I had requested the airtel customer care exec to send me my dues till 15th jan, adjust the security deposit and also give me a NOC to state that all dues have been settled.

I got a confirmation call for the disconnection, another customer care exec called me up to "rethink" the cancellation or to "gift" this number to someone else.

No bill was sent to me and then two months later, one Anjum Mirza started to harass me daily for non-payment of bills. According to her, I had to pay bills till april 2010. When I told her I had gotten the number disconnected in Jan itself - she refused to listen.

Now a Sunil Yadav - +91-[protected] has started to make threatening phone calls. He claims to be representing bharti airtel and has filed a case against me in court. He was rude and his language was bad.

He has also started to call up my friends and associates in Bangalore to intimidate and harass me.

I am shocked at this behaviour of airtel - seems the company is in dire straits for having resorted to "GOONDAISM".

I have forwarded a complaint to the concerned person and am awaiting a response before I initiate a legal action for defaming my name by airtel and harassing me, my friends and infringing on our privacy.

All to be beware of such tactics from AIRTEL.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21957
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information