[Resolved] Airtel Hyderabad — Using confidential numbers from customers bills
KK.Rama Mohan Rao
Dear Custome Care Executive,
I have a mobile bearing no [protected].Its a prepaid connection with 1 year validity i.e., upto Feb08.When my balance is getting exhausted I went to a near by Airtel service Dealer at Kolata 4 days back and requested him to give a top up card of Rs110/=.But he said it is Rs120/=Then I said Ok and paid the money also.They had transferred thro their mobile and told me it was Successful.But till date the amount was not transferred and I am unable to operate it.When I tried to take up the matter with the local Airtel office thy initially said that within the next 8 to 11 hours we will get back to you with full details but never turned back.Today when I had taken up the matter with them ,they were telling me to Hyuderabad officei.e., on[protected].The number is providing only recorded services and it says no such number is in existence.What is all this.?Please let me know as to what has happened to my balace and how to get my mobile operationalised?
Complaint marked as Resolved 2020-08-13 23:27:18