Airtel Complaints & Reviews

I am residing in Pune , I have taken Airtel postpaid connection for Internet facility.
It was so frustating experience for me from Pune Airtel service team.
At the time of taking connection AIRTEL guaranteed me Internet Facility ,
After 2 months by repeatative complaints by me no one bothered to even entertain the complain.
I was really get frustated after getting treatment from such REPUTED TELECOMMUNICATION CO. LIKE AIRTEL.
Airtel authority should check this , I had made 104 calls to customer care centre in 2 months , evrey time I have to repeat my complaint , and sweetspeaking parrots from AIRTEL were telling me " sir you will get feedback in 72 Hrs. from our service dept."
After obesrving such shocking experience , AIRTEL gave me another shock by giving me BILL FOR services which they have never provided to me . Though I have paid it through my credit.
AIRTEL will be losing it's image day by day .

Senior Authority Sould Contact me If they have little attention towards there customers .
I think " EVERY CUSTOMER of AIRTEL IS AMBASSADOR OF AITEL ''

Umeshchandra
[protected]

I m using prepaid airtel internet connection Through GPRS (Mobile) last 3 months. But speed is very slow, as per commitement of airtel customer care. They insure me i get 68-128 kbps speed through mobile GPRS. But now a days i m very fedup withe very slow speed of internet. What can i do Please give me suggestion.
Because i m planing to go Consumers forum.
Pl reply as soon as possible

Lucknow (U.P.) +[protected]

I on behalf of Surender Singh,Mobile No. [protected] state as under:
every month Rs. 249 is deducted for GPRS service while I have not activated the same. In november,2007 I got a sms that ur gprs service has been deactived. However, in december, 2007 the same amount is deducted and now my account does not show the balance. I can niether make call to customer care due to negative balance not send sms to customer service. this is very bad for bihar airtel service. kindly take an immediate action please because since february, 2007, my balance is deducted for the same but customer care doesn't respond properly. He always says that this service has been activated on your mobile on your request which is wrong. please take immediate action to refund my balance and to deactive gprs service.

Executive of Airtel Mr. Santosh Kumar (Code 29648) took the booking on 22.9.07 for installation of telephone with broadband facility for which the payment was also made. committments were made regarding internal wiring and installation within 4 days. Representations were made for various benefits being given because of Bulk installation being provided in the MD block of Pitampura. However since then the phone has not been installed. Repeated phone calls were made on the tel no. [protected] of Mr. Santosh but he remained unavailable. None has approched so far for installation. This has caused immense harassment and also amounts to cheating. The defeciency in services to the consumer is apparant for which legal action is being taken.

Gagan Minocha
Advocate
#[protected]

this in regards to the TRAI mandate that the phone service provider i.e,(airtel) cant continue to charge the clip charges without the consent of the consumer and its not a mandate for them to get this charged from a consumer,
everyday i get 2-3 messages to accept the clip charges and this is frustrating

I have Airtel connection and have Rs.6000/- as deposit with them. I requested them to activate call conference facility for my business needs but they say they cannot since i have ISD facility.
I really cant understans what is the connection between two. They should provide the services on payment moreover call conference is provided by other service providers free of cost.
please help.
Jitendra.

Dear sir,

Please note that on 19th Dec 2007 I received 150 SMS on my mobile No-[protected] regarding downloading from airtellive,though I had not download single item. During this I was using portfolio manager on my mobile. I immediately complain three times on 121 regarding above matter and get request no also.I request for cancellation for wrong downloading charge at Ahmedabad Lobby at Ashran roadon 12th Dec2007. Again Similary problem observed on 17th Dec. I again visit Air tel lobby at Ashram road and meet Mr. Ridham for cancellation of download chages. I also email four times at [protected]@airtelindia.com ragarding above matter but they are not considering my request. They are not giving point wise clarification which I required. Please also give guidance on How I can prove that I have not download. You can also see my previous bills for my usage record. I had never visit airetel live for download.Please do needful at your end. Such a Big mobile company’s staff not responding proper.
I hope that you personally look in the matter and replay on my following address :
mahesh M Thakkar, 13-Dalal CO. Op. H Society, maninagar(east) Ahmedabad-8

Sir,
I have done easy recharge of Rs 299/- on 18/11/07 for use of Airtel GPRS facility. My cell no is [protected]. I have contacted many times the customer care ,and given a complain no.[protected] on dated 21/11/07. After that followed many times but invain. Again on 16/12/07 ,I sent a sms in 121 for non resole of my problem. On 17/12/07 a got a sms stating the problem to be resolved by 18/12/07. But till date the problem is pending unresolved. Pl. help me out.

Customer Care in Airtel SuCkS as they are the pathetic and worst customer care ever seen and available no one exactly know what to do they do not pick calls during night sleepin A$$ H o L E S do not know whta exact they have to do and moreover there is never a resolution for any queries just runarountd and around tried logging complaints so manytimes but they are pathetic as usual only calls for feed back thay are grouse and slimy care agents who are not even trained properly and not educated. GOD SAVE US

Hi Rupali,

Thanks for writing so much on “value our association with Airtel” but my problem is still there. When I this SIM in other mobile but still it says ‘SIM Registration failed’ for 5-7 days I am facing problem. I could not understand how express my helplessness to Airtel Customer Services executives. I contacted in shop in Delhi for this problem but he says you contact to 121.

I thought Airtel is the Best but sorry to say that this is my last reminder to you if you are in position to rectify my problem then ok or advise me to whom I should contact otherwise please disconnect my connection and send my last bill, so I can say goodbye to Airtel (the brand I like most but I am helpless to continue).

Regards,

KK Acharya
Finance Manager, Heidelberg Cements AG,
Infinity Tower C, Gurgaon

[protected] (presently not working, you will hear the msg as switched off)

Cell [protected] ( my office no., a corporate connection)

________________________________________
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Tuesday, December 25, 2007 4:00 PM
To: kk.[protected]@mycem.in
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Mr. Acharya,


Thank you for contacting Airtel contact centre.

This is with reference to your email regarding SIM registration for your Airtel mobile [protected]. We apologize for the inconvenience faced by you.

We wish to inform you that your Airtel mobile is well connected and activated from our end with effect from 8 December 2007.

Kindly note that when you are in out of station then roaming facility was not activated on your Airtel mobile so you faced this problem.

We realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As your service provider, it is our endeavor to provide you with the best services possible towards building a long and trusting relationship. We value your feedback as it gives us a chance to improve our services and are glad to have a chance to be of any assistance to you. We value you as our esteemed customer and look forward to a long and fruitful association with you.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

Further, for more information you may visit our website www.airtel.in.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

We value your association with Airtel.


Regards,

Rupali Sahu
Customer Services
Airtel


---- Original Message ----

Dear Mr. Jagjeet Singh,

I have received duplicate SIM long back but did not use as I got my mobile
after receiving call details I contacted to the concerned person. And then
I requested for activating the old SIM and they did it but last 5/10 days I
am getting problem in connectivity some sim registration failed, no network
etc. last week I was out of station for vacation and I have badly needed my
mobile but it was useless and we took some one?s mobile for use. Why this
is happened I could understand it. I have wasted 112 rupees for contacting
your service persons. 10 minutes to take to contact your concerned person
and I have no other mobile.

Kindly see my bills which are more than 1500 per month average for last 10
months but they have no respect for me to take care of this small problem.
If this problem is repairable to your end then ok otherwise please
disconnect my mobile connection and I will go for other service provider
(but it will be very unfortunate for me to give up ?Airtel?)

You know I have one office no. [protected] which is a corporate number and
when I call from this number they simply disconnect the number and say ?its
corporate no. we can not attend you call from other number or landline
number?, it means I should go to market and call from STD booth and I did
it and paid Rs. 112/- which please be reimbursed me. Honestly speaking,
because of your service network and responses from your executives I have
taken one VODA phone, which I do not like because of its British Brand, the
people who destroyed Indiaand made it Gulam.

Please tell me how you value my association with Airtel ?


Regards,

KK Acharya

[protected]

I asked the shopkeeper about the booster pack in airtel.. He gave me an idea of Booster -69. In which all airtel to airtel is 20p and to other mobiles is 49p.. so i did the easy recharge and i got the message " Recharge Successfully". but this is not activated.. i called the customer care and asked about it.. he told me that " you are already in a spl plan(all calls 49p) so this will be not suitable for you.. But i[censored] do recharge it will get recharge. there is no option to climb the money back.".. This is a software problem of them.. if they dont have a solution for that.. then why they are not giving an alternative option for it.. whether they are thinking that all of the customers are fool and will not climb for the small amount..

i want to disclose a news about case which i file in consumer court against playtv ,zeetv,ministry of information tecnology,sajid khan(host),javad jafri and airtel.
the case is that i win 11 lac rupees in a tv show HOUZEE which is displyed on zee tv and playtv on 13 nov 2005 at 1200 noon .they comit me to pay my amount with in 45 days but they do not do so.they call bombay to present me in show but they also do not do so.after the show they come to me and ask me that we for got to present you in show and feel sorry.
they ask me to go back to gurdaspur (punjab) your check we sent you with in the week but they do not do so.i file case againist the show .the show do not pay any amount to their other winner and airtel also made such fraud with their customers and they do not pay any tax to goverment which is aleast 33% and there are more than 6 to 11 winners of 11 lacs more than 10 winner are 5 lac and more 10 winners are of 2 lacs and others .i am very thank full to you if you take neccessary action agains the playtv(www.playtv.in).


MOBILE [protected]

plz contact me on following address u got frauds by play tvAND AIRTEL

Address:-Kamaldeep singh
kotly nagal mandi
236/18,
gurdaspur punjab
MOBILE [protected]

I recharged my mobile no. [protected] on December 4, 2007 with a tariff voucher worth Rs. 98.00 vide transaction ID[protected]. I am not getting the benefit of reduced tariff. Kindly do the needful.

This is the mail trail of email exchange with Airtel:

Hi

Thanks for the explanation.

The payment for the account is through credit card through ECS facility.

The outstanding of Rs. 481.78/-in the old account for the Airtel number [protected] has been paid separately and the proof for that is your own acknowledgement and my credit card statement are enclosed.

The 481.78 was paid by HDFC credit card xxxxx on 13-11-07.

But you have wrongly shown it again as one time charges. If it was outstanding why it is not shown as outstanding and why in one time payment? Why my payment has not been recorded properly?

Why two bills of varying amount dated Dec 3rd. One showing that outstanding has been paid and one showing outstanding has not been paid? Two bills enclosed for your reference.

Please resolve this issue on urgent basis.

Thanks

R.Ravi




On 12/25/07, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Mr. Ravi,

Thank you for contacting Airtel.

You had expressed concern towards the billing amount charged on your Airtel number [protected].

We understand your concern and will work towards resolving the same.

As I understood you had expressed concern regarding the payment made for your mobile number.

We would like to inform that the account number has been changed from old a/c
[protected] to new account number[protected].

Also, be informed that there is an excess outstanding of Rs. 481.78/-in the old account for the Airtel number [protected].

We would like to inform that there is an outstanding of Rs. 901.03/-in the new account for the Airtel number [protected].

Further, we would like to inform that the excess outstanding of Rs. 481.78/-in the old account has been transferred to your new account number and has same has been reflected as one time charge for the invoice dated 03/12/07.

We assure you that the billing system we use is state-of-the-art and one of the best in the world. Nevertheless we did examine your records for any possible flaws and found none whatsoever.

Alternatively, you could also view the bill details for the last three invoices through our website www.airtel.in after four days from the bill date. Please find below the procedure for the same.

For New Users-

" Logon to our website, www.airtel.in.
" Click on register and register your account by filling the online form.
" An SMS would be sent on your mobile informing about the user name and the password.
" Please login with the given username and the password and you would be able to view your mobile account details.
" Click on "My Billing" option.
" Click on "My Bill details" and select the invoice period to view the details.

Regards,

Kalaiarasi
Customer Support Service
Airtel

---- Original Message ----

Hi

Please note that you have wrongly charged me Rs.901.03. Rs.901.03 has a one
time charge of 481.78 is wrong. It is actually a payment made by me.

So make the necessary changes and confirm that you will credit back the
amount wrongly charged by you.

If you do not understand please call.

Thanks

R.Ravi



On 12/25/07, [protected]@airtelindia.com < [protected]@airtelindia.com> wrote:Dear Mr. Ravi,

Thank you for contacting Airtel.

You had expressed concern over the payment made on 10/12/07 vide Standing
Instruction for your Airtel number [protected].

Thank You for making the payment of Rs. 901.03/- on 11/12/07 for your bill
dated 03/12/07 by Standing Instruction.

We would like to confirm that the payment has been posted in your account
and the same would be reflecting in your subsequent invoice dated 03/01/08.

Alternatively, the payment for every month could also be confirmed by
sending an SMS to 2455 [toll free] in the below mentioned format.

PAID<>CHEQUE<>AMT
PAID<>CASH<>AMT
PAID<>CARD<>AMT

Regards,

R.Ramabadran
Customer Support Service
Airtel

---- Original Message ----

Hi

Your queries answered:

??????? Payment mode - Auto debit through HDFCccredit card
??????? Payment Amount - 901.03
??????? Payment location - NA
??????? Payment date/Cheque date - 10-Dec-07
??????? Cheque No/Cash Recpt No/ CC No - XXXX
??????? Bank name and Branch - HDFC
??????? Copy of your bank statement - NA


On 12/24/07, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:Dear Mr.
Radhakrishnan,

Thank you for contacting Airtel.

You had expressed concern regarding the credit card payment of Rs.??481.78
/- debited towards your Airtel number [protected] and the bill for the same.

We understand your concern and will work together to resolve your issue.

In view of the above, we regret to inform you that the payment specified by
you has not been posted in our records. We kindly request you to provide
the below mention details to initiate further action regarding the same.

??????? Payment mode
??????? Payment Amount
??????? Payment location
??????? Payment date/Cheque date
??????? Cheque No/Cash Recpt No/ CC No
??????? Bank name and Branch
??????? Copy of your bank statement

Alternatively, you could also reply to this mail with a scanned copy of the
statement or fax it to us at [protected] / [protected].

Regards,

Thiyagarajan
Customer support service
Airtel


---- Original Message ----



On 12/22/07, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Customer,

We are unable to process your request received through email since either
the mobile no. is not mentioned or it is not in the correct format.


Please resend the mail again with mobile no. in the Subject as per the
following format:

98XXXXXXXX or 99XXXXXXXX

Assuring you of our best services, always.

Warm Regards
Airtel Customer Service



Hi

Please refer to the above bills:

1. Bill dated 3 Nov 07: Bill Amount -?? 481.78
2. Bill dated 3 Dec 07: Bill Amount - 901.03
3. Bill dated 3 Dec 07: Bill Amount - (- 420.33)

Please note that the Nov bill amount of 481.78 was paid through my credit
card.

On 3 Dec 07 there were 2 bills which were generated - one for amount
901.03
and
another for amount (-420.33). This is strange. In the first bill ( 901.33)
the
payment of 481.78 towards Nov bill was not considered. Instead the same
amount
has been wrongly entered as one time charges. The second bill (-?? 420.33)
considersa payment of 963.56. Which again is wrong.

You have meanwhile charged my credit card 901.33 and the same amount has
been
paid.

Please give the right recognition to credits and debits, viz.:

credit: 481.78 - paid against nov bill
Debit:??419.25 - The correct Dec month charges
Credit: 901.33 - paid against Dec month bill
Credit - 481.78 - Please credit back this amount which was overcharged in
Dec
month bill.

Thanks

R.Ravi

dear lokesh
i have sympathy with you. I also faced the somehow same problem with Airtel connection.

My advice - Go and register a complain in TRAI.

I M murary jha my airtel number is [protected], [protected], [protected], [protected], all four number is using by me or my wife..........
MY PERSONAL NUMBER IS [protected] and [protected]

ur all cutomer care is is fraud and his all commitment is fake.

Daily basis phone and daily new & new complain number i m totly fedup with ur shift manager and managers his name (KULDEEP DUA , MUKESH, KUMAR, DEEPAK SHURTI, ADITYA, NEETU, NILENDRA, MANPREET). They gave me lots of complain no[protected],[protected],[protected],[protected],[protected],[protected], and extra exctra) i don't know whats problen in your server in last 5 days. i know your brand name is high but your working style of just like RAILWAY ENQUIRIES. all customers is BLOODY and STUPID acordind as your customer care services.


Thanks a lot for last 3 year exprience of airtel.

please block all four number ([protected], [protected], [protected], [protected]) because today i m totay frestated with your working of style and your commitment..........



murary jha
[protected]

I bought two Corporate connections of Airtel Postpaid 50 days back, Intially I chose 2 numers which were suppose to be activated in two days,the executive linger me up for 10 days and after that he called me to chose another numbers because those numbers were expired as per him,but those number given to someone else,and when i chose other no's again it was activated after 15 days which is usually done in 1 day, and after that airtel could'nt do address verification and now my no's are deactivated and when I talk to customer care executives says that it will be activated in 24hrs,but no one is entertaining my complaint and then i started dealing with some senior executive he also lingered me up for a Week and now he has stopped attending calls and now I am frustrated from AIRTEL though I already have 4 Airtel connections, and want to unsubscribe from Airtel Completely,
If my query is not solved in 2 days i would be forced to approach someone else.

Regards
Anirudh Umang Bhardwaj
([protected])

inspite of giving all the documents to the reatailer he did not submit my documents and kept on lying to me that he has submitted all my documents for the new connection.and as a result of this my connection got disconnected.why should the customers sufer due to the retailers negligence.the company should not be giving business to such people who cheat the customers.on taking another connection from the same retailer he did not fill the outstation form which he was suppose to know about.how on earth do the customers know which form has to be attached the information is given by the retailer only.

Day by day airtel internet IS BECOMING WEAKER AND WEAKER I AM USING AIRTEL GPRS FROM 1 HALF YRS THE SPEED WAS SLOW BUT INTERNET WAS RUNNING BUT FROM 3 MONTH AIRTEL GPRS IS NOT WORKING IN OUR

AREA AT ALL .THE AIRTEL TOWER IS NEAR TO OUR BUILDING ON SWANAND APT OUR AREA NAM AND ADD IS {VIRAR-E ,BAZARWARD,NEAR RAILWAY STN,PANDITWADI ,GAGANGIRI-DHA,WALGIRI APT}. WE HAV REGISTER OUR COMPLAINT TO CUSTOMER CARE AND TO AIRTEL OFFICE IN VASAI THEY TOLD THAT TECHNICAL DEP PEOPLE WILL COM TO U AREA AND SOLVE U PROBLEM SOON AIRTEL USING GPRS MOBILE OFFICE INTERNET . BUT THERE WAS NO IMPROVEMENT AND THEY WERE CARELESS AND NOT DOING THERE DUTY ON THESE IN OUR AREA VIRAR-E . MANY PEOPLE WHERE USING GPRS MOBILE OFFICE INTERNET BUT NOW PEOPLE ARE DISTURB AND MENTALLY HARASSED BY AIRTEL USING GPRS MOBILE OFFICE INTERNET IN THESE AREA
SO I REQUESTING AIRTEL TO COM TO OUR AREA WHICH VIRAR-E ,BAZARWARD,NEAR RAILWAY STN,PN WAD I NEAR AIRTEL TOWER ON SWANAND APT TO SOLVE OUR PROBLEMS AND DAY BY DAY HERE PEOPLE INTERNET DEMAND IS INCRASING SO AIRTEL SHOULD THINK ABOUT THAT OTHER GSM COMPANY BSNL ETC ARE ESTABLISHED NEW INTERNET FACILITY SO AIRTEL SHOULD BE CAREFUL ABOUT THAT AND WE AND OTHER PEOPLE ARE OLD USER OF AIRTEL MOBILE SO WE PEOPLE ARE REQUESTING AIRTEL TO DO THERE DUTY PROPERLY AND CUSTOMERCARTE AND AIRTEL BRANCH ARE RESPONSIBLE THEY ARE NOT GIVING A CUSTOMER PROPER SERVICE AND QUICK ACTNN SHOULD TAKEN ON THEM AND PAY ATTENTN -IMPROVE NET SERVICE IN THESE PANDIT WADI , BAZARWARD, VIRAR-E , GAGANGIRI-DHA,WALGIRI APT please forward these message to air-tel .