Airtel Complaints & Reviews

Bharti Airtel — Confirmation without consent

Bharti airtel has activated the mobile bazaar application to my account without my consent. This is the second time in less than two months that they have activated some application or the other on my account without my knowledge or consent, and deducing money from my account on daily basis even now. They are also repeatedly disturbing me by their unwanted advirtisments to my number via calls and SMS, despite my activation of 'do not disturb' option by their own customer care executive two months back.
Kindly let me know, how to submit an official complaint against such repeated annoyance to the regulating authority. Along-with that kindly let me know, how to discontinue this application and get my money back into the account.

Airtel — VAS services activation without my permission

Dear Sir/Madam,
I have 2 Airtel Freinds card, on last saturday i register a complaint for unwanted VAS activation on No [protected]. now same is happening about my other sim [protected]. I called customer care before 3days they deactivated ACTIVE Vas without any refund but from Yestarday my daily deduction is Started once again. So I request you to make Permanent solution of my problem.

Thanking You.

Airtel — activation of vas services without confirmation

On my mobile, my service provider which is airtel activates unwanted vas services without my confirmation. When i contact them upto their appellate authority they didn't reply any of my mail.

I informed Airtel presence that i made a post here and i got the ready made reply from them.
Mr.Rakesh Kumar i have already mentioned my mobile number in my first post. what else do you need to solve a problem caused by Airtel.
Below is the reply from Airtel.
Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [protected]@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

[protected]@in.airtel.com



Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.

This is a natural tendency of Airtel. They are the worst money suckers in the telecom networks. Port to Vodafone. Vodafone is costly but service is excellent.

They assured to deactivate the VAS and return the amount with in 1 hour. but about 1 day has passed still no one has provided a solution.
Again i got a reply from Mr.Rakesh Kumar. that too was a ready made mail.
Airtel we expect a tailor made solution and no one wants your ready made emails. it will only increase the anger of customer.
Try to solve my problem Airtel.

I am posting the mail below.
"Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

[protected]@in.airtel.com



Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services."

Till date they have not refunded me nor they have replied here with proper solution.
They are afraid to reply in this public forum i guess.
Today again they activated cricket service.
So i sent the below email to them.

"Again you activated cricket service today on 31-mar-2012 (earlier you activated on 16-mar-2012)

Approximately i have lost RS 20 as on today (including the charged calls made to customer care)

The problem is caused by you so take some responsibility and pay me immediately.

Credit me immediately on my number [protected]

If my complaint is not solved today i am planing to take this issue to TRAI and consumer court.

I have recorded the call made to customer care which will be the main evidence in this case.

So contact me immediately on my other number [protected]

I also want you to send me a print of my balance history starting from 1-march-2012 to my email so that i can exactly know how much you have stolen from me.

reply me after you read this mail"

Still no reply from Airtel

Mr.Rakesh Ranga do not test my patience.
VAS is still active. my problem has not been resolved
As on today you have to refund me Rs 25.
From now on i will be sending 1 email every 24 hours until you solve the problem.

I will not leave you airtel with out a sorry email showing my balance history and additional compensation

Today Nitu karwal from Airtel made a call from the number [protected] and provided only Rs 20. Do you thing i am a fool. i have lost about Rs5 just by calling customer care alone. i have lost more. where is the additional compensation for the mistake and trouble caused by you. Your representative has spoken to my sister today. i want you to speak to me on the number [protected]. will take to consumer court if you don't do justice for me. send the stolen balance information immediately to my below email
mailme1309 at yahoo.com

I think consumer court is the only solution for this problem. You have not even refunded the stolen money fully.
I demand additional money paid by you as compensation for stealing and causing tension to me.

spoke 2 Mr.Krishna from airtel and found tat airtel needs 2 pay me 46 more rupees. it i am not alert, airtel would have refunded only rs 20
People please be alert and do not believe Airtel or any telecom operators.
Too much loop holes in India.
If TRAI thinks it can take severe action to solve issues like that. (even 2 times confirmation via sms can stop them stealing)
Poor rules by TRAI. i think rules are made with loop holes to help the cheating telecom companies

Dear Sir,
I have taken post paid connection no. [protected] for my boss Mr Rajvir Singh Juneja on 14.12.12 through your DSA/... Mr Vivek Gupta Contact no. [protected] but till date after verification and all formalties the number is not activated.

So I hereby request you to do the needful.
Thanks
Rakesh Rathi
[protected]

Dear Sir / Madam

My name is Suresh Joseph. I had been using BSNL prepaid connection, my number being[protected]. I had by portability moved from BSNL prepaid to Airtel Prepaid. My id details and ration card details had been given to the shop. On the bases of the need proofs I had been given Airtel sim with above-stated number during the first week of November 2012. I was told that after the BSNL goes of from your cell, then I should put the Airtel prepaid sim. So on 8th Nov, I changed my sim to Airtel.

I had been using the Airtel Prepaid sim from Nov 9 - to 29th of November 2012.

On 29th of November 2012, suddenly incoming calls were barred and with a day or two outgoing were also barred. When I had gone to Airtel showroom at Abmattur and called on the prepaid hotline, I was told that, I haven't submitted my address proof and photo. I was told that number has been totally cancelled.

I would like to ask you Sir / Madam will you simply give give portability to a BSNL number unless you have received valid documents of address proof and photo. Please do not think that your customers are fools and that you can take them for a ride.

In December, I went to your main office at near the BEACH Railway Station and gave them the sim card and I was told by your staff that the sim card that was offered by you and the[protected] is mismatch. I never got any good response from your Office.

On 9th December, I was given a new pre-paid sim card from your Ambattur showroom and was by Mr. Shiva told that the Airtel people have to recreate my number.

In the meantime, I kept visiting the the Airtel showroom and spoke many a time on pre-paid hotline. Even though complaints after complaints had been taken down, until this day 14 January 2013, the number stands cancelled.

The mistake I committed was that I made a portability from BSNL to Airtel thinking that Airtel will give a good service. They are worser than BSNL.

Second Compalint.

I had take a postpaid Airtel Connection number being[protected]. I was told that per month it will be Rs 349/- per month. Even after sparingly using it, the amount came more than Rs 800/-. After paying the dues on 9th December 2012, I had given it in writing that my number should be changed to prepaid. The request had been given at the Airtel Showroom at Ambattur.

I had given my address proof and passport size photo for the number to be changed from postpaid to prepaid. I had filled up the application form for making into prepiad. I was told by Mr. Sharavan, one of the staff that it will be done in two days time. However, even after repeated requests, even this month also, I received the postpaid pill for Rs. 393.82

Aitel Number :[protected]
Rleationship Number: [protected]
Bill Number :[protected]
Bill Period : 05 Dec 2012 - 04 Jan 2012
Due Date : 27 Jan 2013

I do not know what the Airtel people are doing.

I kindly request the Aitel people to restore my MNP[protected] from BSNL to Airtel number recreated and my postpaid number[protected] to be made prepaid.

Kindly do the needful.

Yours truly,

Suresh Joseph

[protected]
[protected]
[protected]R)

Its is heart rending to state that a contact agreement that was done between
Anboli & airtel for Internet Lease line in December 2012 has not been honored
till date by airtel.

A cheque for Rs. 2, 02, 248/- (CSB No.507941 Dt.21/12/12) was issued to
Airtel and we were hopeful of the implementation in 4-6 week time. Mr.
Rajkumar, Assistant Manger, Airtel, Pondy was reminded of it more that 15
times. The condition remain status quo after the erection of the tower In June.
We are sorry to state that the performance in delayed in whole ten month as
even after elapse of pressure that airtel will not comply with the contract.
Our deposit in kept ideal in Airtel.
Hence we request that out deposit amount be refunded along with interest.


Yours truly
Rev.Fr.A.Thomas
Parish Priest
Our Lady of Health Church,
Ariyankuppam, Pondicherry-605007
Ph:[protected]
[protected]

Airtel Mobile — Misbehaviour of their representative

I was used the airtel mobile previously and logged the request to close my connection But they did'nt Now after 3 months they generated the bills and ask me to pay the same. But i m not interested to pay them. Today one lady speak with oakwords. Kindly do the needful

Thanks
Selvakumar N

Airtel — Misbehavior of representative

Hello Sir,
This is in regard to misbehaviour of one of the representative in Airtel customer relationship shop at Kormangala near Maharaja hotel. The name of the person is Aziz as he told to me he was screaming at me("Go and Compalin") when i told that you didn't gave sufficient information regarding Mobile Number Portability(MNP) .

Please take a strict action against him as it leaves a bad impression infront of the customer.

Regards,
Gaurav.
[protected]
[protected]

I was normal but after sometime giving wrong information . I told him that i will complain about it than he started screaming at me.

Throw airtel.

We don't want to convert from prepaid to postpaid as you have written here.. we have to just stop the conversion temporarily. as soon as my father will come after 2 months they will inform Airtel to convert it into postpaid. we just want to stop the conversion quickly. because for 2 or 2 and half months my father's airtel number [protected] will remain dead. we will make 1 or 2 call so that SIM doesn't expires. though you have given good facilities but we would have to pay the bill unnecessarily if postpaid SIM starts because the SIM will be of no major use till 2 months.. so i request airtel to stop the conversion as i have mentioned earlier to all the Airtel representatives, they are not listening to me and just saying rubbish for their 1000/- rs commission.. so please stop conversion temporarily, as soon as my father will come after 2 months from Abu Dhabi we will surely inform Airtel to convert it to postpaid.. And our Airtel number is [protected] not [protected]. This [protected] airtel number is of that lady of your company who had misbehaved with us.

thanku, my matter is solved and again thanks for your kind help..
Brahmkshatriya binit

Fek do airtel ke sim ko.

Airtel Sim — Airtel Network Problem In Pune

I am Useing Airtel Sim From 4 year in kolhapur. than transfer to pune in bibewadi (Vighnhar Nagar).
Totaly No Network In This area...
I am Shoked...
So i am Purchase Idea New Sim..idea network is very good in this area.

AirTel — Airtel Cheating the Customer Money

Airtel cheating the customer money in the name o[censored]nlimited broadband. They are selling in the name o[censored]nlimited but they are reducing the speed after some time.

This is a natural tendency of Airtel. They are the worst money suckers in the telecom networks. Port to Vodafone. Vodafone is costly but service is excellent.

Airtel SIM Activation — POOR SERVICE AIRTEL SCAM

I had purchased AIRTEL post paid sim card on[protected]F 22AUG
it has been not yet activated, cant get thru any customer care 121, Customer Complaints 198
extemely poor service the worst i have ever experienced

Kaushik Deb
+[protected]

Airtel GSM — network

i have an airtel gsm connection which from last one year is not working in my office at chembur

Airtel GSM — No Network

I Stay at Right Bhusari Colony , Kothrud Depo,Pune-411038.

When I come closer to my Society where I stay My SIM Shows no Network.
Everyday I call customer care i get reply that its a temporary problem going in.

It will be ok in 24 Hrs.

I cannot change no as I have applied same number everywhere.

AIRTEL are just making me as Looser.

definately this type of problem occurs frequently

Rural customer have been bullffed with all soughts of price game and after buying SIM, many times to submitt their id proof even after submitting still they get rejected, Due to their company norms, customer care always give blind answer check with your distibutor, or area manger. It is the time for a customer to act wisely and kick this who make hell customer life it is better to switch to another company.

This is also from AD-54321

On Mon, 23 Jun 2008 nam ab wrote :
>
>Sir/ Madam,
>
>My phone # is [protected].
>
>On May 23rd 2008 I had complained on customer service number that my balance is getting deducted. Your agent disconnected the line in the first call. after few minutes I made second call I spoke to some Mr Ajit after he informed me that I m sending some messages to Reliance number in U. P. which I never did. I asked him that I want to stop the message service right now. Your agent Mr Ajit advised me to change my message centre number, even after doing that a few minutes later I was getting the same pop up for balance deduction so called and spoke to Yogesh and asked him for senior he gave the call to ms Sapna, I told her even after changing my message center number how come the messages are still going out, she said that she will investigate the same and she will call back with 24 hrs, but that 24 hrs never came back till date. Later I spoke to many more people they told me the same thing that they will investigate and get back to me and also said that there is a problem in the phone # that is why the messages were going out.
>
>I don’t accept this. Messages go out through a service provider and not through the handset without using it. I even spoke to some assistant manager Mr. Pranjit. He told me that he will speak to his head office and arrange to send me a letter stating that it is not Airtel error, but an error in the handset.
>
>Please explain me why your asst manager is so irresponsible about this complaint. Arrange to reimburse me my deducted amount back as you people are not providing me any proof for the same nor do I agree with explanation.
>
>I would request you to look into your customer service (BPO) if you keep on hiring people who disconnect line or just sit on the problem and do nothing about, even the people at manager levels Airtel is going to spoil its reputation in the market.
>
>I will definitely put this information about your company on the website so that every parson will think twice before calling your customer service. Your services are good for nothing.
>
>I feel like a nightmare by buying your service. Airtel should be ashamed about their managers who can’t live up to their words.
>
>Need reply urgently.
>
>Namrata.

Dear Sir,

Frm last two billings, i hv been getting billed for SMSs which I hv never sent. Though I made the payment just to continue my number but I am not feeling well for paying almost 500 Rs without any reasons. This is hitting me financially & emotionally. I hv logged complaints on airtel customer service ( 121 ) but rcvd no reply from them. My ref #s are : 17314233 &[protected]. Request you to take up this matter with the concerned authority & oblige. My. Mob # [protected].

Anticipating your quick revert on this.

Airtel — I am Not receiving my monthly bill since January 2008 except June 2008

Dear sir.
I have postpaid airtel connection my mobile no is [protected].
I have not received My monthly bill since January 2008 July 2008 except june2008.I complained several times to airtel customer care but my problem is not solved.my last complint is on 9th August.my request no is[protected].Please solve my problem

i forgot my login Id this my num [protected] pls send my login id to my mail id

We have a landline cum internet connection from Airtel. A few days back we got the bill for last month (billing cycle: 26 of every month). The bill amount was Rs. 19677 of which DSL usage charges are Rs. 17832. In the first place the bill amount is exorbitant. The bill amount has always been within Rs. 1000 always.
On top of it, we have been charged for downloading on 23, 24 And 25 January as well. But we were out of town from 23 Jan to 26 Jan. When i checked the unbilled amount for this month, it was Rs. 10205 for just 6 days (26 jan - 1 Feb) (Which cannot be)

I did contact Airtel customer service. They have given me a waiver of 50% on the DSL usage charges and made me opt for Unlimited Usage plan (26 Feb onwards). But that does not solve the problem because there is problem with the bill itself and the company is charging me incorrectly this month as well. When I said they have charged me for the days when I wasn't there, they refused to do anything in that case. They say they cannot do anything about next month's bill and i shall have to wait till I get the bill. (By then the bill amount would become much higher)

I want them to provide me the correct bill so that I can pay the actual amount. I also want them to check my bill for next month as well because already they charged a big sum there.

We have a landline cum internet connection from Airtel. A few days back we got the bill for last month (billing cycle: 26 of every month). The bill amount was Rs. 19677 of which DSL usage charges are Rs. 17832. In the first place the bill amount is exorbitant. The bill amount has always been within Rs. 1000 always.
On top of it, we have been charged for downloading on 23, 24 And 25 January as well. But we were out of town from 23 Jan to 26 Jan. When i checked the unbilled amount for this month, it was Rs. 10205 for just 6 days (26 jan - 1 Feb) (Which cannot be)

I did contact Airtel customer service. They have given me a waiver of 50% on the DSL usage charges and made me opt for Unlimited Usage plan (26 Feb onwards). But that does not solve the problem because there is problem with the bill itself and the company is charging me incorrectly this month as well. When I said they have charged me for the days when I wasn't there, they refused to do anything in that case. They say they cannot do anything about next month's bill and i shall have to wait till I get the bill. (By then the bill amount would become much higher)

I want them to provide me the correct bill so that I can pay the actual amount. I also want them to check my bill for next month as well because already they charged a big sum there.

I was using a post paid connection with Airtel on my mobile phone. This was a corporate connection availed at the airtel kiosk in our company.

I was using this number in Chennai, Tamilnadu. I was transferred to Maharashtra in Oct 2008 by the company i work for and hence called Airtel customer care (in Oct 2008) to place the number in safe custody till my return.

Customer care replied that to place the number in safe custody I had to pay all outstanding amounts. I paid the same on the airtel website and the airtel person confirmed that my number will be placed in safe custody. After a week or two (in november 2008) i saw that my number was still not placed in safe custody and called airtel customer care again. This time I was informed that Safe Custody is not possible as the option is available only if I submitted a written request, in person, at the Chenai Airtel office. I obviously couldnt go to Chennai just to submit this letter.

So I decided to cancel my connection with airtel. I went to the airtel office (Airtel TCS) in Aundh, Pune, Maharashtra and spoke with one Ms. Shonali. I paid balance outstanding of Rs. 56/- (Rupees Fifty Six only) on Dec 20th 2008. I was told by Ms. Shonali that the monthly rental for my connection will be waived off since Airtel gave me wrong information about safe custody which further delayed the disconnection by one month.

Subsequently the connection was cancelled on 18th Dec 2008. I received a bill in Jan'09 asking me to pay the monthly rental charges of Rs. 499/- when the same was waived off by Shonali from Airtel. I was asked to call[protected] / [protected] for clarifications. I called the above numbers and got connected to a lady on the second number. I explained the entire problem and she promised to call me back in 2 days but it has been over 3 months and no one called back. Now I have received a legal notice from airtel for no fault of mine.

1. I was given wrong information on safe custody - no one called back to give me correct information.

2. disconnection process took over a month so Ms. Shonali put in a rental waiver request as the delay was not from my side.

3. Each and every payment from the time the connection was activated till disconnection was paid on time.

I am in no way at fault since I had contacted airtel several times requesting for disconnection and now i am being harassed with a legal notice.

I lodged a complaint with airtel customer care after being on the phone with them for over an hour and they promised i would get a call back from the billing team. No call yet. Its been over a month.

I am shocked that a company that boats of being one of the top players is stooping to such low levels and harrassing customers for no reason at all.

We have a landline cum internet connection from Airtel. A few days back we got the bill for last month (billing cycle: 28 of every month). The bill amount was Rs. 6, 332 of which DSL usage charges are Rs. 4913.62. In the first place the bill amount is exorbitant. The bill amount has always been within Rs. 2000 or 3000 always.
On top of it, we have been charged for downloading on 08.03.09, to 07.04.09 as well.

I did contact Airtel customer service. But they does not solve the problem.They refused to do anything in this case. They say they cannot do anything about bill.

Please provide me the correct amount so that I can pay it. for this please provide me right no. So that I can contact right person.

Please help me

regards,
Krishna
[protected]

For the past 2 months, I having facing many issues with Airtel.

When I joined EMC, I gave my personal credit card for Auto-Debit. After a few months my bank replaced my credit card and I started paying for bills via online at Airtel website as Airtel did not have my updated credit card details.

Recently, I gave Reddy (Airtel rep) a photocopy of my American Express credit card and filled Auto Debit form again. I do not know how it happened, but Airtel charged 36000 on my personal credit card. Can you please find out from where did they get this credit card number?

Another query regarding my bill, I had an outstanding bill of Rs.40000. I paid Rs. 15000 online from Airtel Website. Now my outstanding was Rs. 25000. But Airtel charged my Rs. 36000. Please get in touch with Airtel and get an explanation on why did they charge Rs. 11000 more.

After the extra charge Airtel was reducing the money every bill and the last bill mentioned -8500/-. April-09 bill shows Rs1500/- charge and there is not acknowledgement of Rs8500/- which Airtel owed me.


Airtel Number [protected]

I have two accounts with Airtel and I had requsted for a tariff plan change through as my connection is a corporate connection. I even got a reply stating that tariff has been changed for both the #'s, however which I noticed that only for one # the tariff has been changed and they were billing the other # with the old tariff. When I lodged a complaint with them after 15 days they came back stating that I sent a sms and not an e mail though I have emails and building some stories in the wrong usage of the word. They have charged an in correct amount.

AirTel — Incorrect Billing

Air Tel is a PAIN and the other name of TELE-TALIBAN,that is why there first quarter turnover has fallen and if all subscribers CURSE ,shortly it would fall like a house of cards.If the 'WALL STREET could fall with the NEGATIVE KARMA earned by them you watch this FALL from US$4billion to BOP.Most complaints are right.Since they have skimmed the MARKET there is an 'ATTITUDE VIRUS' set in .When old epoch civilizations as the Incas, Mesopotamia,Alexander, Genghis Khan,Bismark , Mussolini,Hitler, can go to ashes so what is this set up which has NO DISPLINE,COMMITMENT,ETHICS ---just WATCH dear.Though Mr Mittal is trying hard to become a GLOBAL TELE CZAR but what would a CZAR with a decadent Army like the half life that is set in in this Organisation the DECAY follows in Geometric proportion and all are busy suing clients as Mr Narendar Gupta the Legal Director who does not even read the internal documents.
One crys for such a LEVIATHAN falling apart --SAD

Air Tel is a PAIN and the other name of TELE-TALIBAN, that is why there first quarter turnover has fallen and if all subscribers CURSE, shortly it would fall like a house of cards.If the 'WALL STREET could fall with the NEGATIVE KARMA earned by them you watch this FALL from US$4billion to BOP.Most complaints are right.Since they have skimmed the MARKET there is an 'ATTITUDE VIRUS' set in .When old epoch civilizations as the Incas, Mesopotamia, Alexander, Genghis Khan, Bismark, Mussolini, Hitler, can go to ashes so what is this set up which has NO DISPLINE, COMMITMENT, ETHICS ---just WATCH dear.Though Mr Mittal is trying hard to become a GLOBAL TELE CZAR but what would a CZAR with a decadent Army like the half life that is set in in this Organisation the DECAY follows in Geometric proportion and all are busy suing clients as Mr Narendar Gupta the Legal Director who does not even read the internal documents.
One crys for such a LEVIATHAN falling apart --SAD

I used Airtel mobile for almost 4 years. My billing plan was in advance rental. I renewed this plan on 2009. This tariff was not reflected in June 2009 bill and they reworked the bill on August 2009 after many complaints. They informed that they can revoke the late fee charges only after paying the reworked balance. I also paid the same. But they did not follow their words. These are documented in mail. They charged late fee for more than 10 months. Finally they disconnected the service even the advanced rental period was active.
They used to charge bills even after the disconnection and send persons to my home to collect the payment. I asked the person to give split up detail of the bill amount. But they failed to provide those details. I told I can pay the bills only for the actual amount except any late fee charges. They said they will come with the final settlement letter. But they never come back again.
Some new persons contacting from airtel and they are harrassing nowdays without knowing the billing errors. They are behaving like decent thieves. They do not do genuine business nowadays.

There are lot of mail communication between myself and airtel but nothing resolved the issue. They simply ignoring to provide the requested information to cover their mistake. This is a kind of modern robbery.

[protected]

I have been a loyal custom for several years but am totally and utterly fedup with being billed too much for overseas calls. The rate is Rs10/ for a call to South africa but before one minute is up I am billed for the next. How long are Aitels minutes???
No offers to Africa???
Please RECTIFY
Theresa [protected]

I have been using airtel number [protected]- this number is being used for quite a long time and I never had an issue related to billing system..though I was sometime bad in paying bills- with delay. Bad habit, but I was charged most of the time for my bads...no regret.. Now what I see before my eyes is unbelievable. I see bill that is generated worth INR 25k ? Do I see that correctly ? Yes I do. I am surprised...someone spoken to me from airtel couple of months back and said he would be activating 3G service on my number called flexishield ? Not sure what it was. He said that would cost me some 700 INR where I can avail 2gb data+unlimited 3G exp.....Was that guy from airtel was right ? He said my 3G billing would not breach 2000 INR in any condition......above all my credit limit is limited to 4400 INR. How come bill has crossed that too? Its all a pain n headache for me in simple words...and certainly a shocking change introduced by airtel for customers who are loyal and using their services for long time like me. Not sure where to contact and get this mess off my head. This shocking change put thought process in my head to quit airtel services and find something new. Regards, Madan Gopal

let it be fixed first ASAP.

Dear Sir,

I have received a couple of call yesterday from your various departments. But
in nutshell no one was able to solve the problem. An engineer from your company
also visited my house.
All of them seem to be blaming back end team of your organization.

Following are the people I have spoken to

1) Miss Vani
2) Mr Andrews[protected]
3) Mr Wasim ( [protected])


I would like to know who is part of this backend team. Is this team
accountable to some one. If yes why is no action has been taken. Just to
remind of various issues which I have been facing


1) I have till now received three different bills with 3 different plans. I
just applied for 1 connection
2) The issue has been reported and it has been more than 25+ days, and no
action has been taken.
3) for past 3 weeks internet is not working at my home and no one is looking
into it.
4) I have visited your customer service center on 100ft road, Indira Nagar, and
your Manager Mr Andrew is well aware of my problem, still he is unable to help
me and no one with higher authority is helping him to solve it.

Following are the immediate actions which I want from your side

1) ReleaseUnblock my internet line so that my daily work doesn't get affected.
2) Please send a installation engineer at my home to make sure that problem is
fixed and net is working.
3) Since I am unable to use your service for this month, please dont bill me
for this period.


Regards,
Abhinav Mathur
+91-[protected]

Hi,

I own Airtel landline with broadband and had requested for change of broadband plan.
Airtel was able to change the plan only in the month of November 2011 where as they started charging me for the new plan from September 2011 itself.

When I contacted Airtel customer care they say that as per system the plan migration was done in September, where as it was not.

I was able to get Airtel technician to fix the problem at Airtel's network in November

I need help in making sure Airtel corrects the same and gets back to me

Regards,
Rahul
Number :[protected]

Hello,

I have an Airtel Broadband connection([protected]) at my home. I'm enrolled in Rs.1299 plan which entails 2mbps till 25GB and 512kbps afterwards. Last month, within 3 days of billing period, I was informed that the 25GB limit has been crossed although I didn't download that. I checked the bill detail online and found that the usage was in bursts of approx 3GB in an hour which is actually impossible at 2mbps. I called the Airtel customer care and explained them the situation. Even after repeatedly explaining them how this much usage was impossible, they kept on insisting that i made the usage and I must buy more to get better speeds. I even escalated the matter several times but they all said that they could do anything in the matter. When I checked later, the bill detail was removed from the website. And now, somehow they have charged me more this month for no reason.

Now, this month's billing cycle started on 8th Jan and again the same thing has happened. I got an email/sms alert telling me that my quota of 25 GB is over. I am really frustrated with this. Please help.

Thanks and regards,
Arpit Garg
[protected]

My parents have had Airtel connection for many years now. Their monthly bill never exceeded Rs.500 per month. Couple of months ago, they received a bill of Rs. 5000. When asked, they said the applications used on the phone have been charged to my parent.

When told that my parent do not have an internet connection, they just ignored it. My parents gave them in writing that this bill is disputed but Airtel refused to accept the letter. They have been abusive, high-handed and just plain nonchalant about treating their 5 year old customer.

We even paid 2,000 rupees to close the matter. The customer guy told us that the accnt is closed and we can cut and throw away the SIM cards. Later we saw the prank - the receipt does not say "accnt closure". Now they have started harassing my relatives (which I believe is illegal) asking for our new numbers.

Never knew Airtel could be such a horrible hair-raising, eyebrow raising experience!

HI,

We have bought a new corporate connection from Airtel (Airtel IP Infocom) in Aug`12 after paying RS 300.00. Initially they have provided us incorrect plan and charged according resulting we have to pay more which was not agreed. After many follow ups they have changed my plan with new additional charges of RS 300.

Airtel has agreed with us that we have five corporate connection numbers are mention are below under one account where we will not be charged for calls between these five numbers as they come under CUG.
[protected]
[protected]
[protected]
[protected]
[protected]

Now we have received the bill's where they have charged for one of our number [protected] and ready to bring come up with solution.

We are getting mentally harassment from Airtel.

Request you assist me to get solution from Airtel.

Regards,
[protected]

Number :- [protected]

I have a complaint regarding the misguiding which is going on with the internet plan which I have taken.(CUG plan taken for corporate employee's from Mumbai ) and also incorrect billing due to not activating the data plan in the system by the CSR inspite of calling 198.

I have been using Airtel GSM services for the past 6 years as prepaid connection.

Recently in the month of November 2012 I converted prepaid to postpaid under CUG plan which I took from Mumbai,Maharashtra.

I have activated the plan as below by calling on 198 on 5th November 2012 and asking to activate the plan 98 GPRS 1 GB free:-

Rs.149-49 = Rental
Rs.98 GPRS for 1 GB free.

Later on I had received 3 Welcome calls from Airtel call centre and I confirmed the above plans with both of them and they said the above is the plan activated.

Then I started making data usage from 17th November 2012.

Then I activated daily usage by sms SUNB to 121 and activated daily alerts for usage.

In those usages I got very high values which I confirmed by calling on :- [protected] and the person said the same thing that this is the plan and I need not worry for getting those high values.

So I further didnot ask anyone.Then started using internet on my mobile only after confirmation.

Later that day I got a call from airtel call centre that my internet usage is high and I asked the CSR what is the plan currently showing in the system, CSR said its getting connected to Airtel Live and Rs.98 GPRS is not the plan.(This call is dated 26th November 2012)

Later on 27th November I called 198 and raised a complaint, the CSR activated the plan and promised the charges will be waived off you need to call on 13th Dec 2012 somewhere around in evening when your bill will be generated. (When I asked about this complain they are saying they dont have any complain raised on this date).I even asked the CSR it shoudnt be like:- later you all will say that the customer has activated the plan from today.Ensure you are logging this complaint and he said yes.Now they say they dont have any such complaint number.

I kept raising issues/complains since then and have been to Airtel office in Mulund West two times but they too couldn't solve the issue.

Almost every day I have called 198 about what is the resolution.I even dropped so many mails to appelate.mumbai and nodal officer also corporate customer care but to no use :-

corporatecustomer.[protected]@in.airtel.com
appellate.[protected]@in.airtel.com
nodalofficer.[protected]@in.airtel.com


So I finally got frustrated and decided to port out since the charges for data usage from 5th November to 26th November are invalid charges which are wrongly being charges, this is due to the CSR mistake that they did not activate the plan.

Moreover I asked them to check the 3 welcome calls but no one is ready to check them wherein the CSR confirmed the Data plan(that is the proof I have got).

Expecting to get some help in this matter, I am really exhausted in chasing to resolve the issue.

Its the CSR's mistake and I am being charged wrongfully for it.

If I calculate the exact bill amount its 497 Rs.All the above amount[protected] Rs.) is charges for the data plan within period 5th Nov to 26th Nov.

You have to cancel and regenerate the bill for Dec 2012.

This pertains to Bharti Airtel Landline & Broadband connection : Phone no[protected], Account No 12246362.
My bill dated 3rd May depicted a payable amount of Rs 1171.50, which was cleared vide a payment of Rs 1172 (receipt no 67040177 dated 3rd May). Surprisingly. the June bill depicts a payment of Rs 160/- only. When I called Airtel customer service, I was told that someone else's cheque for Rs 1012 had bounced and they have erroneously debited me for that. I may mention here that all my payments are made through credit card, so the question of a cheque bounce doesn’t arise.
Over the past one week, multiple calls and mails to Airtel have proved futile, as their call agents are not smart enough to even understand the issue. Five Service requests[protected], 33687404, 33716514, 33731480,[protected] raised by me have been closed with a remark – “Customer Educated”.
They continue showing an outstanding of Rs 1012 in their records.

BILL NUMBER[protected] OF MY POSTPAID MOBILE NUMBER WHICH IS [protected]. THIS IS TO INFORM YOU THAT I HAVE AUTO RENEWAL 2G 1GB INTERNET PACK ACTIVATED ON MY MOBILE NUMBER AS MENTIONED IN THE BILL AND ALSO INFORMED BY CUSTOMER CARE REPRESENTATIVE ON 18 MAY 2015. HOWEVER DUE TO INCORRECT BILLING AND AN AMOUNT OF 3747/- HAS BEEN CHARGED FOR INTERNET USAGE AND THE INTERNRT PACK ALSO HAS NOT BEEN AUTO RENEWED AS WAS DONE BY AIRTEL LAST MONTH . IT IS ADVISABLE THAT THE SAME MAY BE CORRECTED OR I WILL BE FORCED TO APPROACH CONSUMER FORUM AND CHANGE MY SERVICE PROVIDER.

Hi,

IF you use 3G service and watch all movies then with in 2 hours you can utilize the 2GB data.
Confirm you are in 2G plan and not using online streams directly without modifying from Google.
I also use airtel and my monthy bill comes only 500 to 700 but unbilled SMS alert will show upto RS 6000.
I know i can use upto Rs7000 include in 2gb free(98Rs).

Hi,

Today I received a blank call from country code +9230 and when I callback the number is busy. Not sure what's going on. Please investigate the same.

Regards,
Samad

same sentences said on Airtel presence before 4 days...but what happend yet??