[Resolved]  Airtel India — Outgoing calls barred in 2 weeks of the connection activation!

I got an Airtel Post Paid connection as per following details:

Date of procurment: 18th April 2008
Palce of procurement:
TELESOFT, Shop No. F-1/2, mohite Paradise, S/No 16/3, Hingne Khurd, Anand Nagar, Sinhagad Road, Pune 411051
Activated on 18th April 2008
Plan : Monthly rental Rs 125, POSTPAID

Grievance:

1. While I was travelling to Allahabad my outgoing was blocked on 23 April 2008. When I contacted the customer care I was told to visit the place from where i bought the SIM. Reason given was address verification failure because of short address.
2. My several request to customer care centers to reactivte the outgoing since I was on Journey I was badly in need of it,
went unheard.
3. On coming back to PUNE, I contacted the customer care center, He was kind enough to take my call and said he is launching a request for address reverification. I was happy that it will be done shortly, but the after 3 days I again contatcted the customer care centre, i was told that address reverification is not possible, since 10 days has expired.
4. Every time i was told to visit the AIRTEL gallery to reverificatin request.
5. The telephone number printed on the receipt of the Telesoft Bill is wrong. No one replies on that number.
6. When I personnaly reached the gallery, I was told it is not possible for them to rezctivate, since 10 days have passed.
7. They gave me a phone number to call back and find out next day for the status.
8. I have been trying the number but it is switched off.
9. I asked to refund my Activation charges since hte service is not provided, they refused.
10. I asked to refund my deposit, they refused.

11. COMPLAIN AGAIST THE ADDRESS VERIFICATION EXECUTIVE:

a. The address provided by me is a standard address and this place is getting correspondance for last 40 years on the same address.
b. My all correspondance related to BANK, BSNL, etc are on the same address.
c. Your executive has failed to do his duty sincerely. This has put me in trouble, inspite of being a genuine customer.
I request you to launch a disciplinary action against the person who was given responsibility for address verification. He has not made sincere effort to locate the khadakwasla lake. I am surprised if he does not know, sinhgad road. How an he miss out DIAT when the singhad road hits the DIAT at the wnd of lake.

12. Solution for me?

AWAITED

I had requested for close of my no [protected]

Hi I had raised a request to close this no but they had not close this no each time I have to clear the Bill .Plz let me know its closed or not.
Thanking You

Unprofessional and bad service provider's - TELESOFT :

I have given duly application with all the requisit details/documents for getting post paid connection to be converted in pre-paid on Saturday, 2nd August.2008. At the time of submitting the form it has been assured me that it will activated latest by Tuesday, 5th August 2008 but till date my pre-paid card is not activated till date. And when i enquired with customer care, they told me that your documents has not submitted/reached there office for further processing. Hence card is not activated and it is kept on hold.
Therefore, this is my sincere request to all who are reading this or going to apply for mobile connection, pl. check and confirm or else choose some different vendor while buying Airtel connection from TELESOFT situated at Singhgad Road because they are very unprofessional and untrustworthy!

125 plan — outgoing barred

I had taken add on connection on my husbends mobile no. on 30/09/08 and submitted all required documents same day.
On 06/10/08 outgoing calls were barred by saying that documents did not reach in you office.This is not my responsibility to send documents in your head office.

Check it on ur part as still now my outgoig is not working.

If you are unable to provide good service to your customers then tell me I will go for some other company.
anju mehta