[Resolved]  Airtel India — Poor service!

SIR I AM FED UP WID UR SERVICES. I AM UR POSTPAID CUSTOMER, , ,
THERE IS A SERVICE OF MUSIC ON DEMAND AUTOMATICALLY ACTIVATED ON MY NUMBER WIDOUT ANY CONFIRMATION OR CALL... 7-8 MONTHS BACK I CAME TO KNOW ABOUT THIS SERVICE AND I CONTINIOUSLY CALL CUSTOMER CARE 4 DEACTIVATION EVERY MONTH...EVERY TIME I DEACTIVATE THIS SERVICE, , BUT WHEN I RECIEVED MY BILL I FOUND CHARGES 4 THIS VALUE ADDED SERVICE...I M A BUSINESS MAN, , , AND I AM NOT HAVING SO MUCH TIME TO CALL U PEOPLE RGARDING THIS...SO PLZ DO SOMETHING...PLZ HELP ME OUT

PH NO..[protected]
GHAZIABAD, U.P.

Dear Sir / Madam

Sub : Poor service/ Third class service

Dear Sir / Madam


I have taken a prepaid number - [protected], now i have to transfer this said number into postpaid.
I have given the application for the same on 27.03.09, and i was told that within 4 days, it will get transferred.
but till date the nunber is not transferred and my both the numbers prepaid as well as postpaid is not working.
I am not able to make any outgoing calls nor incoming calls.
I would like to tell you that, you people are backward in giving service to the customers.
Whenever we call the customer care, half the time they are just giggling, and i was told that it will be done within 2-4 days, it is almost 13 days now.No use talking to customer care.I have spoken to Ms.Prerna - [protected] and Ms.Sheetal - [protected] ( they are from Kalyan ) You people don't have the courtesy to revert back.
whenever i give a call, these 2 girls pretend as if they don't know anything.When i called on 08.04.09. i was told that the number will be activated on the same day by 12 midnight.
You people are third class in giving service, it's a very shameful thing.
We have taken 20 connections, i would like to DEACTIVATE all the connections, if by today the above number is not activated.
Seeing the overall service I would not recommend anyone to take AIRTEL and i don't trust airtel at all
kindly revert back ASAP, or else i will have to go to CONSUMER COURT.




Madhukar Boda

I like to know the name of person who is using this mobile [protected]

We have 2 Airtel connection in our office in RMV II Stage, but we are shifiting our office to Mahalaxmipuram, but let us know how many days it take to shift our Airtel coonecton and whether the Telephone Nos remain unaltered.

41674597 & 41674598

Airtel — Very Bad Service harrasing my day life

My first letter to Airtel(Nodal Offifer),
Hello Sir,
I am Sheela Lemoriya, using Airtel mobile connection no. from the last 5 years.
In the month Jan-2009, I spoke to the customer care dept. that I will pay my bill in installment, they agreed also, one day without informing me they debarred my incoming & outgoing call.
Why this happen, please tell me, if that was not a solution they (Customer Care) could informed me that i could not pay in installment. rather then that i could pay in one time. but without informing me disconnect my no. was very upset. you can see my Bill amount. also.
I am regular.
Inspite of being long term customer I had to face your illtreat & abusing call from your agency.
One lady call Reshma working in some agency for your recovery department was abusive in hindi language, which is really not less then any harrasment call.( Try to avoid these call at least for long term Client)
after her boss Afrin call and asked sorry on her behalf. and informed me the full procedure. and said that mine Bill was 3787/- and she will give me discount of Rs. 1000/- then i need to pay only 2787/-, and after that this 1000/- will not be added in my next bill raised and my no. will get activate.
I paid this cheque on 28/02/09 and it got cleared on 02.03.09, but till date i didnot got my no activate.
I visited Airtel Gallary, one person there he told me that only Rs. 250/- is discounted. I was shocked how come this yaar. When i was promised for Rs. 1000/-. This is not good practise. He said me to give a mail then only they can proceed further.
NOw. I want my no to be activated, I request you to confirm this lady for the discount she offered me, and get me my number's service activated.
I will give you her no.[protected]/65/65. She called me on 26/02/09 at 11:22am and 11:32am, and said this call is a recorded call.
Thankyou
SL
Response From Airtel( Nodal Officer)
Dear Miss.L________,
We acknowledge the receipt of your email dated 10th March 2009.
As per the updates received from the concern department, waiver of Rs.250 is already pass rest amount Rs.750/- will get waived off by tomorrow
and also services will get restore as soon as waiver will done.
We appreciate your valuable subscription with Airtel and will be glad to have a chance to be of any assistance to you. Should you require any assistance, kindly email us at [protected]@airtelindia.com.
With regards,
Best Wishes
Nodal Officer
Bharti Airtel Ltd.
Dial *121# ( Toll Free) to get instant account information on your mobile screen.
Note: - The working hours for Nodal Officer are between 9:30 am to 6:30 pm from Monday to Friday.




TILL DATE NOTHING HAPPENED, After That I have to say:

Mr.
I AM REALLY FED UP BY YOUR THIRD CLASS SERVICE.
Inspite of getting confirmation from your department (Nodal Officer),
Having Vicious circle of your Airtel gallery, (I visit every 3rd day to VAshi Airtel Gallery from that very day till 18/04/09). Gallery people Response: we have sent mail but confirmation, till we don’t get confirmation/call we can’t help you it is beyond our power authorization. (Really it is not less then any harassment.)
Talking and explaining the same thing to each new person who comes across from your Airtel Company. (Just because of your improper update, when you say your call is being recorded but actually it is not, as every time I have to explain)
There is no solution for activating call service on my no. from the last 2 1/2 month. Very disappointing. Your company is working worst/bad service.
Then also, I got a bill on my residential Address, which has due amount of Rs. 1454/- Which include my Previous Balance + Rent for month. Ridiculous. Where I was having ZERO previous Balance and If my call service was not activated from your side, how i could pay Rental Amount + etc….
If you can’t solve the case get back you’re your SIM with regret that you are capable of solving a little matter, of course you have wasted my time so you have to compensate me.
Because, when we don’t pay you, you sue us / sent legal notice + torture by giving abusive call from recovery department.
If my case won't be Solve I will sue you. I have many things to do other then Making call/ visiting Airtel People.
Thankyou.

Hello, I would like to close down my airtel mobile services as I am shifting away from city.
My mobile no. are [protected] and [protected].

Kindly close down my services. All bills are paid till today.
Thanks.[protected]sanjay somane, mumbai.

Dear all
i have purchased 3 airtel prepaid no after submiting the id proff from sandeep telecom mansa after some days one by one my all nos are discontected reason proff not submited
is this possible your co issue the no without any vailed proof if your co not taking the proff it is your companys fault for by i suffer
how ur issue the no without any proof this is my fault i have purchased urs co. no
is this the service if you have not recieve the proof it is your duty to come to me an take my proof not my duty
my nos is
[protected]
[protected]
[protected]

i dont want to take the legal action so active my no without any delay

munish
[protected]

I m presently using the airtel service for last 6yrs. From that time till today the network has been pathetic where i stay n dat is in Goa. I actuly stay in Margao n as per my n my friends notice the network is good in the capital city of goa, panjim whereas in margao the network is very weak. As soon as u enter in the house we get very weak n untalkable n we have to get out of the house. This problem is only in margao. Please consider.

AirTel, Probably the best in terms of coverage but Worst in term of customer care.
The sitting at help centre do not know any thing about the support, all they do is copy and paste the set answer in replies to mail or just speak the same words on call. They are not helping at all. Never try to understand situation to give a good solution. I think Airtel should replace those dumb A*s with auto-answering m/c.

Airtel — Unsatisfactory service given by irresponsible employee

Hi,

This is with regard to the irresponsible behaviour of Mr. XXXX(working with Airtel Broadband). On Saturday, when I gave him a ring and expressed my interest in 899 unlimited download plan, he was quick to come to my place to collect the cheque and the documents required. At this point of time, I was promised that my connection would be set up by Sunday evening. I handed over the complete set of documents on Sunday morning. I called him to ask as to when would the connection be set up. He refused to set that up on Sunday. Since noon till evening, I called him around 5-6 times, but this person did not care enough to pick any of my calls. I thought of waiting till he himself called up. I did not receive any update from him. On Monday, I called him around 20-25 times (And I mean it) but his person simply ignored each and every call from my number. When I called from some other landline number, the call was picked within 2 rings. This time again I was assured that the connection would be setup by evening(Monday). When I called him in the evening, this person promised to call back in 10 mins. Those 10 mins NEVER came. Simply frustrated and irritated by this irresponsible person's behaviour, I called from an unknown number and gave him a good thrashing. But that also made no difference to him. I along with my flatmate complained at the Airtel shopkeeper
(The one who had referred him). He was again given a good thrashing. But ALAS, that again made no difference to him

Today (May11) also he was supposed to come sharp at 10am to set up the connection but he did not & sent his people at around 12.30pm. He was already intimated of the fact that none o[censored]s would be available at that time at it is the office hours and hence, he was supposed to come at 10am. But it did not actually matter to him.

We, the aggrieved customers of Airtel are really discomfited at this juncture. And we need to say that Airtel provides very lousy service atleast while installation. Please improve your service so that the customers don't loose their hope from such an ESTABLISHED BRAND called - AIRTEL

I sincerely hope that some action will be taken regarding this so that you can prevent occurrence of such an issue in the future with any customer.

Thanks & Regards,
Kitty

(NOIDA)

we purchased airtel dish tv connection from bendal(west bengal) two months before, now we have shifted to bhiwadi, what is the procedure to transfer it, how much it will cost for installation?please tell me soon.my contact no. is [protected], and costumer id is [protected]

Hi,
I'm facing a problem from the 1 month but this problem is still not resolved.
My number is [protected]. Mine is friends card and I"m added in the group whose group owner is having number([protected]). When I'm calling on this number from my number, 1 rs is cutting instead of 0.10 paise.
And, your executives are telling that my no is not added in any group. So, wen I try to include my no in the group created by my friend, I get the message that my number is added in the group.

I have written so many mails and I have called your Customer Care so many times that they have blocked my number and I can't call them now.
I'm trying to make your executives understand but they are not understanding the problem clearly.
Is this the service that you are providing to your customers?
How long one can have patience?
Either your system is incorrect or Airtel has started to make people fool and cheat them like this.
Regards
Richa Goel

Hi,
I'm facing a problem from the 1 month but this problem is still not resolved.
My number is [protected]. Mine is friends card and I"m added in the group whose group owner is having number([protected]). When I'm calling on this number from my number, 1 rs is cutting instead of 0.10 paise.
And, your executives are telling that my no is not added in any group. So, wen I try to include my no in the group created by my friend, I get the message that my number is added in the group.

I have written so many mails and I have called your Customer Care so many times that they have blocked my number and I can't call them now.
I'm trying to make your executives understand but they are not understanding the problem clearly.
Is this the service that you are providing to your customers?
How long one can have patience?
Either your system is incorrect or Airtel has started to make people fool and cheat them like this.
Regards
Richa Goel

I HAVE VERY UPSET ON AIRTEL BILL FOR JULY 09 AND JUNE 09, MORE BILL AMOUNT HAS BEEN ADDED ON IN

Plz do needful in order to increased custcare based service

Dear Sir,
I own a airtel connection for GPRS services, and i am trying to get GPRS setting for last 1 months but till date i haven't received the settings. and when i m trying to call customer care but they are not picking my call, i m very dissappointed of these type of airtel customer care service, at my home all the members using airtel connection although these type of service come,

I have suffered from lot of problem as not working my internet at my phone. So now u tell what i do as customer care did not ready to hear my complains to not picking my call. ]

Please take some necesery action and provide the resolution for this problem, i shall be thankful for to you this..

Name : Jagdish Sharma
No :[protected]
Uttar Pradesh Agra..

many time i complain to stop my ebill and sent paperbill but airtelcustmercare not responding. mobileno.[protected]

Reference : from Sunil Bhadouria, Mobile No. [protected], Delhi.

I am Airtel Customer since last 5 Years and good pay master towards the Monthly dues.
Regretly, two months back without my permission my bill plan had been changed to some default data voice card plan, where i have been unnecessarily charged an amount of 3200.00 (October & November '09)

My issue is still pending and regretlfully my number has been disconnected yesterday and after my verbal communication and expression of my dis-satisfaction of services the connection has been restored. But the fact of the matter remains that the amount overcharged is still standing to my debit.

Kindly resolve this issue as soon as possile as it might resurface once again later on in the next billing.

thanking you very much

Sincerely

Sunil Bhadouria

I, Sushil Sharma, using *airtel no. IN +91 [protected] Call *

i just called customer care no. [protected] at 21:58 26 Feb 2010 from my
another Cell no. [protected]
as I'm unable to contact airtel customer care executive from my own no.

Firstly i just ask why my no. is blocked to talk to customer care from last
one month.

Secondly your Customer care executive *Mr. Sagar Patel* don't know how to
talk to Customer.
Even Mr Sagar Patel is very much satisfied to disappoint me.

Kindly do one favor for all o[censored]s(customers) Please teach them service
industry's manners with other trainings.
or Recruit some educated & mannered persons. Thousand of well educated
persons are unemployed everywhere in INDIA.

It is spoiling AIRTEL image.

i have problem to receive sms
from last five days i havent received any message
i called in customer care but didnt get satisfactory reply so please help on this way my no. [protected]