Airtel Complaints & Reviews

To the Head Customer Service,

This is absolutely absurd on the part of Bharti Airtel of not servicing and fulfilling commitments given to customers inspite of repeated reminders and continuous follow ups.
This has now taken our patience completely away and we would definitely take this up to ensure that this experience really becomes a great example for people applying to Bharti Airtel for telecom services.
Inspite of giving a particular TAT in writing it is too bold on the part of Bharti Airtel of not honoring their own commitments and leaving their customers in the hands of their pathetic Sales owners for [censored] ALL pranks to be played.
We have received multiple calls since afternoon all giving their own TAT's with their own understanding of the stuation.We feel pity on the part of Bharti Airtel that their HR has recruited a bunch of to manage their front end sales who do not even know and understand even the basics of dealing with corporate clients rather they behave more as in their last names are named after the founders Mittal n Fly.
We would definitely not permit Airtel to enjoy the privilege of system upgradations and advancement at the cost of business losses procured to their customers.
PITY on the managing team of Bharti Airtel who really are not aware of what is happening out in the market with their customers.
Need responsible revert at the earliest failing which the entire write out would be published and

Regards,
Brijesh Kumar
Manager Operations
S2S IT Solutions Pvt Ltd
Tel [protected]
Mobile [protected]
Email [protected]@s2s.co.in
Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP

-----Original Message-----
From: Brijeshkumar [mailto:[protected]@s2s.co.in]
Sent: Wednesday, August 25, 2010 2:12 PM
To: 'Wecare west'
Subject: RE: SALES MISREPRESENTATION IN THE NAME OF AIRTEL-Corporate Grievance

Dear Mr. Gopal,

We thank you for being the only representative who believes in responding back to customers otherwise now we strongly believe that nothing could be more pathetic than applying services with Bharti Airtel.
Would appreciate if you could give us contact details of any responsible person heading our respective zone so that we can get in touch with them and procure status of our application. It is really important for us to have the PRI line in place by today itsel[censored]nder any circumstances.
Would also appreciate that stringent actions are taken against such below mentioned employees making a fool out of customers in the market and not really responding back on their pranks.
Also it is really astonishing to experience that there has been no supervision of services to be provided for applications received. Neither there has been any confirmatory act/call of pendency of services by any particular department. This illustrates that at Airtel company is least bothered about fresh acquisitions as it has already got a huge base of customers.

Look forward to hear from you at the earliest.

Regards,
Brijesh Kumar
Manager Operations
S2S IT Solutions Pvt Ltd
Tel [protected]
Mobile [protected]
Email [protected]@s2s.co.in
Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP




-----Original Message-----
From: wecare.[protected]@airtel.in [mailto:wecare.[protected]@airtel.in]
Sent: Wednesday, August 25, 2010 12:33 AM
To: [protected]@s2s.co.in>
Subject: Re: SALES MISREPRESENTATION IN THE NAME OF AIRTEL-Corporate Grievance

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 24 Aug 2010, you have requested for New
PRI connection.

As per the telephonic conversation had with you on [protected] at 6:30 PM
dated 24/08/2010 you have requested for New PRI connection.

We would like to inform that your request for New PRI connection has been
registered. The reference number is 10880.

The request would be processed by 25 Aug 2010, 5:30 PM.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

For any further assistance please mail us at wecare.[protected]@airtel.in.

Warm Regards,

Gopal T
Customer Care Executive
Bharti Airtel Limited.

MILES STONES !!!!!

Your service provider Airtel has been judged 'Best Broadband Service
Provider' for 2009 by PC World Broadband survey based on the satisfaction
levels and quality of service
Airtel has won the highly coveted ‘Service Provider of the Year’ award in
the 2008 Frost & Sullivan Asia Pacific ICT Awards.


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Simply click on My Airtel at http://www.airtel.in/ and manage all your
Airtel accounts the easy way!

To know about payment options click the mentioned URL:
http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Broadband+I...⇄





>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from "Brijeshkumar" <[protected]@s2s.co.in>
>>>>>>>>>>>>>>>>>>>>...⇄



Respected Sirs,

This mail is to highlight the micro level customer grievance which
would seldom be highlightedto your kindnotice. The need fordoing this
aroused as ourFirstHand experience as a Corporate client applying for PRI
serviceswith your esteemedorganization-Airtel was turned down to be a com
pleteCOMBATION (KHICHDI ) of Sales mal practices , False promises and Dirty
pranks played by Sales representative of Airtel in association withtheirDSA
& Agencies.

Here in our case , we at S2S IT Solutions Pvt Ltd applied fora PRI
connectionon 19thAugust’10for our new Location at Vashi , NaviMumbai. We
inspite of being a 4 year old users ofTata IndicomTele-services for the
first time decided to opt for Airtel Telecomservicesdue to Client
preferences.

Under this worst customer service and Salesmalpractice
experience the DSA owner named SAI Communications , Vashipromised and
guaranteed us that the PRI Linewould be delivered by SaturdayEvening i.e.
21st Aug'10 as per ourrequirement. The Sales employee of Airtel and the
agency people jointly plan and fool aroundwith customers in the market by
giving false assurances thereby leading Business losses to ventures
/corporate likeours. Basis thecommitments receivedwe presented the Business
proposals toour client for which the said PRI line wasapplied and we were
completely let down in front of our new clientele wherein our first
impression itself went negative.

The Sales representative namedMr. Suresh Veer,AnAirtel Employee–(Mobile
number - [protected]) and the Agency owner named Mr. PrasadYadav from Sai
Communications, Vashi–( Mobile no - [protected]) delivered a very cheap
example of extending TAT's by playing the blame gamebetween each other till
Monday5:00 pm post which they stopped attending their mobile phones stating
an excuse of being n a meet till 6.30 pm as logic says that post 6.30pm all
expectationswould be made open for the nextday. The said PRI was to be
procured for ournew project of one of our new clients for which the
application was signed on 19th Aug'10,Thursday with an Assurance to receive
delivery within 72 Hours i.e. 21st Aug’10 , Saturday.

False SalesCommitments are becoming aPractice ,Especially inbig Giant
Telecom companieslike Airtel wherein the Agency promises Ex TATwith full
support from the Sales representativewhohas his own fundas on TAT's and
commitments.

As a matter of fact the given PRI has not been delivered till date andthere
are no owness of promised services to be delivered by Employees
representingAirtel. Another Sad thing to mention is that on the website of
AIRTELall they publish and advertiseare the thoughts of their great
thinkers n founders but there is noprovision shownto welcome or Attend
customer grievances. There atleast needs to be a mention of guidance being
displayed to help new users register their grievances if any.

Look forward for some response from your end pacingupthe long process of
Sales Failures and Ill treatment to potential customers.

We would definitely intendto take this further and bring it to the
attention of all those intending to become one of the victims with Airtel
by applying some kind of service.

Regards,

Brijesh Kumar

Manager Operations

S2S IT Solutions Pvt Ltd

Tel [protected]

Mobile [protected]

Email [protected]@s2s.co.in

Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP

recieving scaring and threatening messages that to submitt all documents to the airtel outlet to avoid disconnection dear sir how was the sim given to me without such details, all documents means which all documents, i had submitted all these documents to the person who has sold ur sim three years back that is only the document which u have to refer no change in the above, i cannot submitt documents at ur whims and fancy if my document is not with u then what where u doing for the past three years, no proper response regarding this with ur customer care even the outlet at theni could not be named by ur representative ,kindly provide ur airtel outlet at theni and also instruct ur outlet handler to provide an acknowledgement as to that he has recieved the documents.
D.MOHAN KUMAR
THENI
CELL NO[protected] ,[protected]

i have visited airtel office twice for replace old sim card with new because of some time mobile shows insert sim of sim failed., but both times airtel company representative not give a new sim card as they say in ur photo id ur photo is not cleared but i saw him my original photo id then also say we will not give u new sim card...they also not give any writing commnet about it. when i called to air tel customer care 198 they say what ever our officers say at airtel office is correct. we are not see ur photo id over phone so they r correct weather u r right or not...i have filed complain two times com. no.[protected] and[protected]..from same photo id i have purchased vodafon sim they dont have any prob. with this id.but airtel have prob. hey said we are following govt.policy..waht can i do?

I have prepaid mobile connection of airtel. My mobile no:[protected].
Since 17.08.10, outgoing and incoming calls are not getting through. Calling to this number from other phones get the response "The number is out of service".
Firstly difficult to connect to the customer care. If you some how reach them, the response is the number has been put out of service due to some reasons. No one is able to tell the reason and how to sort it out.
This mobile was recharged on 24.08.10. How is that the mobile recharge is accepted when the phone is out of service for the reasons best known to Airtel.
Really hopeless service.
Can any one help or the only way to forget Airtel and go to some other service provider.

R.Oberoi

Hi,

We called your company for a landline connection at my place on 5th August 2010, and a representative (Mr Murali) from your company came to my office for the formalities .I had given him the documents required by him for a new landline connection with a Cheque of Rs 500/-(Ch No 619377, Corporation Bank dtd. 06/08/2010), and assured me that the landline connection will be provided me positively within a day or two also they promised to give the list of nos.

After 2 days when I had contacted Mr. Murali, there was no response (i.e. either switched off or no answer), then we contacted several other people one of them said he is in a meeting and will call back and later we tried reaching him there was again no response. Next day when we tried he picked up the call and said their systems are not working to download the nos. so he will call us back once the systems are working. We waited for 3-4 days there was no call from them, so we called them to know the status but again no reply.

Mr. Rajaram of the same company called and said there was some problem in their system so would not get back to us and promised to give the connection in next two days, but again same problem continued till today.

Finally we spoke to Mr. Rajaram to refund our money back to us. But till today we have neither received the refund nor the connection has been provided by Airtel . We are very upset on this issue and decided to disconnect all the lines that we have with Airtel.

Just want to know:

1) With out prior connection why did you release the cheque for Rs. 500/- for clearance.

2) Refund the money at the earliest.
Requested revert at the earliest otherwise I have to take the necessary action and lodge a complaint to the concern authority.


Application Form NO: TBLR 0146124 Dtd 06/08/2010
My Address:No.22, Panchavati, 18th Cross, Malleshwara, Bangalore – 560 055.
1. Name of the Sales Executive – Murali - [protected]
2. Name of the Sales Head - Rajaram –[protected]

Sunil Nahar
[protected]

when i fill a form on airtel site a executive called me and forward a following mail & when i made payment he asked me for ref ID and a payment conformation mail cam from vrati.com that thak you for purchasing airtel digital tv and they are not picking up my and not even replying at my mail.

AIRTEL DTH for

* MPEG-4 DVB S2 technology for the best picture and sound
* Free Installation
* Free Home Delivery
* Free Radio channels and Universal Remote
* 12 months warranty

Payment Link
http://offers.connectindia.in/checkout.htm
choose BillDesk for credit card and
CC Avenue for Debit Card, Netbanking, Itz Card,American Express
(citi bank secured services)

Product ID is 8025
after payment you will get a form reference number pls send the reference no.on the same e mail-ID for activation.

1550/-economy pack,3 months free

for any help feel free to call me on[protected] or mail to me at same e-mail ID.

My Airetel Number is [protected]. I am receiving cricket messages and sucking up money from my account. I DID NOT subscribe for it and or any. I DO NOT want to receive such messages. Please unsubscribe cricket messages and other news messages.

Looking forwards,
Senthil Kumar P
[protected]

unwanted subscription charged for

My no is airtel [protected] . from last 6 months everyday i receive one sms saying that ringtone subscription pack is renewed and Rs 1/- i.e. one rupee is charged per day . But i have never requested any such service nor i have received any ringtones from airtel company . But company charges me Rs 30/- p.m. in the bill . I tried many times to deactivate the service which i never availed , also talked many times to the customer care executives but no use . Nobody is interested to resolve the issue instead billing executives always call and ask for explanation why do i not pay the Rs 30/- in the bill . i tried almost 10 to 15 times to resolve the issue but it is not yet solved only promises i got . It is mental harassment to speak regarding the issue to the billing executive every time and ask for waiver and all and that to different executives . Also I had complained earlier on 19th Feb 2010 but still have not received any solution . Now I have not paid my bill for the current month and not going to pay till my problem is resolved and if my service is disconnected for non payment of bill amt then surely I will file the suit against the company for the mental harassment and for unfair trade practices since last 8 months.

Dear Sir/Madam,
My self Shaik Imamuddin I am from Korutla Karimnagar District. AP. I am the old customer of Airtel since 2004 I was using the number [protected], it has the validity of life long and a balance amount of RS 65, due to some personnel issues I was not using the number for not more than one month After a month when I shifted to Airtel I was shocked to see that my Sim card is rejected and later I contacted to airtel customer care regarding this matter they said the number is issued to the other customer.

How can they do this to me if I have a sufficient balance and a lifelong period of validity I had not used it by some of my personal issues and i had resumed to the same Airtel. Please help me in this aspect I number back at any cost please suggest me to whom should I contact and Is there any legal procedure for this matter to have the number back. I was continuously contacting to the customer care office, also I personally visited to the airtel office located in Hyderabad but there is no response. Please I need the same number because I had submitted it in almost areas of my business.

Please Help Me .

Thanks
Shaik Imamuddin
[protected]@gmail.com

In the name of Airtel DTH connection, vriti infocom pvt ltd collecting amount and stating that dth installed in 2 days. but they are not installing any dth connection. fraudulently they are collecting money in the name of Airtel DTH. I had received calls from the numbers[protected],[protected],[protected] for airtel dth connection. it is high level network cheeting to the public. they are changing the name of the company and exploing the name of Airtel DTH. They also changing the website in different names and collecting amount in the name of Airtel DTH connection. Hence, if the airtel company complaints about that, those fraud people will be kept behind bars.

I am getting unwanted sms from Airtel live from number COSTEMER CARE. I want it to be stopped immediately. My kid is ill he can not sleep because of these sms they are sending me sms in a bunch for example 50 sms per minute for reachirging my account which i had already reacharged This is a type of harrashment for all o[censored]s. i had register two of my mobile no on which i got 800 sms within last 18 hours. I am registering this comlaint at 5 am on date 25/08/2010.so u can imagine our situation. and i am getting a lot of sms (of no relevance to me) on daily basis from airtel live. My contact no. is +91-[protected] and [protected].i have deleted 50 sms but 350 sms are on my mobile each for proof. I hope action will be taken imidiately my costemer id is [protected]

sincerely,
Ajay Diwate Pune

Dear Sir,

I Jatin Gori the user of Airtel connection has faced much tough time for the service. I am facing this problem since February 2008 so please look into the matter and let me know how better you can help me out.


In the year January 2008, I had purchased VIP No: [protected] with a prepaid connection & this number was allotted to me by M/s Rahul Enterprises & the payment was dealt in cash for which I was assured that they would give me the receipt for the same but I haven’t received the receipt till date.

Then in the month Febuary 2008, the above said number was converted from Prepaid to Postpaid under the “Bonanza 199 plan” by M/s Frontline Sales Ltd & all the valid documents for the same are with me.

Thereafter, within 4 days without even intimating me or giving me any further prior notice the customer service department discontinue the services which was rendered to me by M/s Frontline Sales Ltd & on asking the valid reasons from the Customer service department told that this number was allotted only to Mr Mohit Gupta.

For this I had intimated to M/s Frontline Sales Ltd they told me if nothing is done they would allot me the other new V-VIP number with the same benefit. If this all is happening within the company how one can get the justice so I please request you to solve the matter as soon as possible.

My worry is that I hold all the valid legal documents which states that this number is registered under my name & they are not even bother about it. At least the customer service department should inquire that who legal owner to whom the number is allotted.

Last but not the least I have already complaint thrice (First on February 2008 when the connection was disconnected & secondly the recent date on[protected] & 15-7-10) but no heed or any action has taken place so I am requesting you again to take a strong action against to the complaint made by me. Please solve the matter & also take the legal action as soon as possible.



Thank and Regards


Jatin C. Gori
[protected]

I have asked for an internet connection At versova yarry rd

On the 16th of Aug their sales person come home and tkases a some of 2000 Rs and promises activation on the 21st of august .

i was promised full activation on the 21st of August and the date as of now is the 24th of aug and none of the people are even picking my call i really am very upset and pissed with an incompetent company like airtel where i was promised very good service and everything with it.

How can a company promise such things when they dont have a decency of an explanation of why is the connection not done yet.


16-08-10 was the date of cash money exchanged
S.L.
248898

Employees name: Diwakar - [protected]
Manager : Ershad - Off :[protected]
mob : [protected]
mob :[protected]

Please who ever is responsible for consumer rights please take action these guys should be taught a lesson to not take people for granted

thank u

SHAWN ARRANHA

To,
Customer Care
Bharti Airtel,
Kashmir Division

SUB: Seeking retraction of extra dues charged against pre to postpaid conversion

Dear Sir/Ma’am

I would like to bring to your kind notice that I have been a loyal Airtel mobile telephony subscriber under the name Hilal Siddiqi and number [protected]. I have been using this allocated number for the past few years, however earlier the number was registered in the name of my company, Kanwal Spices. I was still using the number after getting it converted to prepaid with ease till the point of time directives were issued by the Centre and all prepaid numbers were to be demobilized. I had no option but to convert the number to postpaid since all my business contacts have this very number. Thereof, as you can very well understand, your mobile number is like your “second identity”. I retained as an Airtel subscriber even though I was offered various options by other mobile services providers in Kashmir and that too at cheaper rates. But I preferred to stay with Airtel. For the past few months I have noticed that my mobile monthly bills are carrying along an amount of 5000 INR in addition to the regular and applicable tariffs as per usage. I used to pay my tariff and usage amounts while as I did not pay the extra money, which by all means is superfluous. When I contacted customer care through IVR I was told that my prepaid to postpaid conversion had cost me 5000 bucks. I fail to understand why did that happen? And after all was said and done my mobile number (aforementioned) was barred.
Now I would like to lodge a complaint pertaining to charging of extra money, 5000 INR in this case as prepaid to postpaid conversions do not cost that much and in fact do not cost at all. I would request your kind self to revert the excess payment and resume my number in terms of service with the shortest possible time. I would like to inform you that I have been suffering business losses owing to the barring of my number which runs into lakhs of rupees.
I am hopeful that my case would be solved and wouldn’t have to lodge a case with the consumer court. I, as also my company has a long standing relation with Airtel and let us hope you honour that.

With regards
Hilal Siddiqui

Hello,

I never subscribed for Airtel radio, but Rs. 30 has been deducted for the past two months before I could realize what is going on. Kindly deactivate Airtel radio and refund the amount deducted. My number is [protected].


Regards,
Sree

I AM USING AIRTEL SIM CARD FROM LAST 4 YEARS APPROX...MY SIM NO IS [protected],SIM IS REGISTERED ON MY NAME_SUNIL SURYAKANT ACHAREKAR,BUT ONE OF MY FRIEND RECEIVED SO MANY MISCALLS FROM SAME NUMBER WHEN SHE WAS TRAVELLING WITH ME AND MY CELL WAS IN MY HAND..WHEN SHE MAKE CALL ON MY NUMBER SOMEONE RECEIVING HER CALL AND SAYING THIS IS MY NUMBER [protected].....BUT WHEN I TRIED CALL ON THAT NUMBER REPLY IS SWITCHD OFF or busy.now i am confused if someone hacked my cell number or just a fake....please help me

Dear Sir,

In the earlier two mails and fax send to your chairman, I have requested to send
Rent arrear payable for sharing of tower at my premises (TNJ18),
Tanjavur, Tamil Nadu Rs.52,000/- is being withheld by your employee Gopinath, Coimbatore
For the past 13 months. You have also promised that the rent for sharing of tower to Idea operator
Will be released in few days. Till date (21.8.2010) I have not received arrear rent.

I hope you will intervene in this matter and release the arrear amount.

I regret to inform you that there is no guidance to whom we have to complaint in case any grievance
In the regard of tower rent.The phone numbers given in the enclose letter of monthly rent is unused
Phone number. The reliability of your company has been reducing day by day.

A.VALLI
Tnj18
10, Devi apartment,
Krishnasamy Road,
Coimbatore 641001.

Sir
My Name is Usha and i'm using Airtel GSM Network from past 5 years i'm frustrated with Airtel Network from past 5 months because Airtel has worst Network in My Area. The Airtel Base Transceiver Station is Located 2 Kms away from My Home and the congestion formed by this network is too horrible. Other GSM operators like Aircel, BSNL and TATA DOCOMO are having Excellent Network Coverage at my Home. If Airtel dosen't improves it's network, then i will switch to another GSM Network
Thanking you

Recieved a legal notice from Airtel for non payment of dues for usage of Datacard. As the mentioned company has not been able to provide the services which has been in my first mail to Airtel on 10th Feb.2010. and subsequently repeated in my correspondence to them . I have not been able to use the data card since Feb. 2010. The Company has expressed their network problem in all their mails. It is really shocking to recieve a legal notice from Airtel for not providing services which were supposed to be provided by them.The squence of correspondence is attached below :


From: RAMESH SADHOO
Sent: Wednesday, June 30, 2010 14:29
To: '[protected]@airtelindia.com'
Cc: '[protected]@airtel.in'
Subject: FW: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

In spite of the non usage of the services for the above data card due to reasons mentioned below, I am still receiving bills for inadequate services provided by airtel.
Thanks.

R Sadhoo.

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, April 30, 2010 21:42
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

Dear Ramesh Sadhoo:

According to your previous interaction, you have expressed concern regarding the network coverage for your Airtel Data card number [protected].

We regret for the delay in replying your mail and the inconvenience caused to you in this regard.

We had tried contacting you on phone to explain the details as per your concern, however were unable to touch base with you.

We would like to assure you that we at Airtel use stringent measurement and control applications to ensure that you receive error-free services. We are continuously working towards upgrading our network to ensure that the coverage is as extensive as possible.

However, despite our best efforts there are times when it becomes very difficult to define the exact range of the coverage. We regret to inform you that we would be unable to improve immediately on the indoor coverage in your
area.

As per the Service Request number 30950107, we would like to inform you that our network team has been working on improving the services throughout the city.

The installation of such cell sites would help to improve the radio wave frequency for both indoor and outdoor coverage. The benefits of the same will be perceptible in approximately, 1 to 2 months. We request your co-operation
till such time.

Hence, we request you to clear your outstanding amount of Rs.1966.65/- before 13/05/2010 to enjoy uninterrupted services.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards

Sathish Gopalakrishnan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=02 2 4 D7697F91C64A5E32753B2DB3E414445B1D53C54B8DB3D58BAD3355FBEC4&refno=[protected...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent: 28/04/2010 16:26:16
Subject: FW: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

I would like to update you that the data card is still disconnecting after
every 3-4 minutes. I have stopped payment of the bills being received by me as
stated in my earlier mail.

Thanks.



R Sadhoo



From:[protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday, March 10, 2010 17:02
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]



Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

According to your previous interaction dated 25/02/10, you have expressed
concern regarding the network coverage for your Airtel Data card number
[protected].

We understand your concern and will work towards resolving the same. We regret
the inconvenience caused to you in this regards.

We would like to assure you that we at Airtel use stringent measurement and
control applications to ensure that you receive error-free services. We are
continuously working towards upgrading our network to ensure that the coverage
is as extensive as possible.

However, despite our best efforts there are times when it becomes very
difficult to define the exact range of the coverage. We regret to inform you
that we would be unable to improve immediately on the indoor coverage in your
area.

As per the Service Request number 30950107, we would like to inform you that
our network team has been working on improving the services throughout the
city.

The installation of such cell sites would help to improve the radio wave
frequency for both indoor and outdoor coverage. The benefits of the same will
be perceptible in approximately, 1 to 2 months. We request your co-operation
till such time.

You may also view the status of your Service Request by dialing *121# (Toll
Free) and press the call button, details will immediately appear on the screen.

We required your kind co-operation in this regard.

For further assistance, mail us at [protected]@airtelindia.com.

We would be glad to have your feedback on our response. Please click on the
below link to provide your feedback.

We thank you and value your association with Airtel.

Warm Regards

Vivek Karuppasamy
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=494B4DBAC3C4
C4C6CACF3A424C4DBEDC2063A2EC286AA2E52968AFED276990F413&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent: 10/03/2010 14:05:24
Subject: RE: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

Service Request number 30950107:





Surprised nobody once again has not bothered to contact me to correct the
mentioned issue. Moreover I have received a bill for Rs 660.70 for the previous
month. As mentioned in my previous mails I am not going to make payment against
your bill no.[protected] as I have not been able to use the continuous internet
services by the mentioned data card .

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Thursday February 25 2010 3:55 PM
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [ BAL [protected][protected] ]




Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

You have expressed concern over network coverage for your Airtel mobile number
[protected].

We understand your concern and will work towards resolving the same.

We would like to inform you that your concern has already been registered with
us through Service Request number 30950107 and we would revert to you on or
before 04 03 10. We request you to cooperate until such time.

Alternatively you can also know the status of the Service Request number by
dialing 121# (toll free).

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Dinesh Chandrasekar
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction please use the below
hyperlink Click here to provide Feedback. https: ispeed.airtel.in
iVoiceFeedback Search EFViewerDE.aspx
info=C6C6C0C9%200469F25A42BB227A121B01646B1D03D5BA4EF107A9DE42761A3E22563A6E3256
6AB refno=[protected]%20

Or if you cannot click on the above link please copy the full URL from below
and paste the URL in your web browser.
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=C6C6C0C9
0469F25A42BB227A121B01646B1D03D5BA4EF107A9DE42761A3E22563A6E32566AB
refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:03:40
Subject: RE: DATACARD NO.[protected] [ BAL [protected][protected] ]

Dear Mr. Rahul



Request number 30950107:



After waiting upto 25thFeb. it is very unfortunate that nobody has bothered to
rectify the problem of my Data Card. It is pity to state that a company like
Airtel is not able to address to my problem. As stated earlier as I am unable
to use my data card I will not be making payments for this month. Through this
mail I would like you to either rectify the problem or replace the Data Card by
this month end.

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Monday February 15 2010 4:18 PM
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [ BAL [protected][protected] ]



Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

You have expressed concern regarding Data card connectivity for your Airtel
mobile number [protected].

We realize that this situation must have inconvenienced you. However we assure
you a prompt action to solve the concern. We regret for the delay in reply to
email.

We would like to inform you that your concern regarding Data card connectivity
has been forwarded to the concerned department with the Service Request number
30950107.

We would revert to you on or before 25 02 10. We request you to cooperate with
us till such time.

You may also know the status of the Service Request number by dialing 121#
(Toll free).

For further assistance mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards

Rahul Sethiya Mangilal Sethiya
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction please use the below
hyperlink Click here to provide Feedback. https: ispeed.airtel.in
iVoiceFeedback Search EFViewerDE.aspx
info=B6D6315EA7E82B6E92F01E62ACED1F7D8083828C8BF21B7D9EFF%207%205%205%20C%20C70
refno=[protected]%20

Or if you cannot click on the above link please copy the full URL from below
and paste the URL in your web browser.
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx
info=B6D6315EA7E82B6E92F01E62ACED1F7D8083828C8BF21B7D9EFF 7 5 5 C C70
refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:37:53
Subject: RE: DATACARD NO.[protected] [ BAL [protected][protected] ]

It is already 15th Feb. and nobody has reverted till date in spite of your
assurance that I will be contacted by 11th Feb. Through this mail I would like
to inform you that as I am not able to use the Data Card since 2nd Feb I will
not make payments for the non usage days.

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday February 10 2010 12:17 PM
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [ BAL [protected][protected] ]



Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

You have expressed concern over inability in accessing Data Card Service for
your Airtel Data Card number [protected].

We realize that this situation must have inconvenienced you. However we assure
you a prompt action to solve the concern.

We would like to inform you that your request has already been forwarded to the
concerned department with the Service Request number 30752851. We will revert
to you on or before 11 02 2010.

You may also know the status of the Service Request number by dialing 121#
(toll free).

For further assistance mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards


Prakash Shanmugam
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction please use the below
hyperlink Click here to provide Feedback. https: ispeed.airtel.in
iVoiceFeedback Search EFViewerDE.aspx
info=56B6D03E4748484DB7DD296995F4%206%204%207%20A%20B779EFC157798F91D7F8888888AF
6 refno=[protected]%20

Or if you cannot click on the above link please copy the full URL from below
and paste the URL in your web browser.
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx
info=56B6D03E4748484DB7DD296995F4 6 4 7 A B779EFC157798F91D7F8888888AF6
refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:32:08
Subject: Datacard no.[protected]

The datacard number is very much mentioned in the subject area of my earlier
mail. However I would repeat the number of the data card as [protected].

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Tuesday February 09 2010 5:51 PM
To: RAMESH SADHOO
Subject: Acknowledgement Mails.



Dear Customer

We are unable to process your request as:
1. Airtel mobile number is not mentioned in your email or 2. Airtel mobile
number is not mentioned in the correct format We request you to resend the mail
again with the Airtel Mobile Number mentioned in the Subject as per the
following format:
98XXXXXXXX or 99XXXXXXXX
Assuring you of our best services always.
Warm Regards
Airtel Customer Service

[protected]-Original Message[protected]------
Subject: Datacard no.[protected]
Date: 09-FEB-10
From: [protected]@modi.com
To: nodalofficer.[protected]@airtel.in
Message body:

Dear Sir



I have been using the above said data card for the last two years. I am facing
problem of logging off after every 3-4 minutes for the last two weeks. The
complaint of the same was logged vide complaint number 30753851 on 2nd Feb.-10.
Subsequently I was forwarded to your technical team and who in turn after
understanding the problem guided me to visit any of the Airtel showrooms to the
status of the datacard. Today I visited your Community Center New Friends
Colony showroom. I was surprised to learn that the employees in the showroom
expressed there inability to check the data card as they did not have any
system to check the same.

As I am a frequent traveler I have been handicapped for not able to access my
mails while on tour. Moreover why should I pay to Airtel for services for not
providing the agreed services. Please revert on the next course of action for
rectifying the problem at the earliest . Oterwise I will be forced to change my
service provider.



Thanks.







Ramesh Sadhoo

49 Community Center

New Friends Colony

New Delhi




Dear Customer, This is to inform that your Q/R/C has been parked and action will be taken shortly. Airtel Care

My Airtel landline connection [protected] is not disconnected even after sending many mails and complaint. Each time they just send me a mail stating that my connection would be disconnected but it actually never happens. They give me date and after that again next date and than next date. Since I am out of country and about which I informed Airtel even than this thing is happening.They have already sent me the bill of last month and they would send me this month's bill and that too because of there fault. They are not disconnecting my number and simply sending me bill.Here are my complaint numbers
36336246
1166005
36185812