Airtel Complaints & Reviews

Dear Sir

I have the customer ID NO. [protected] & COMPLAINT NO. 3638565. I have complained on 23.08.2010 about error code B001 and your CCE told me that your problem will be resolved till 13:30 hrs. of 24.08.2010. Your engineer called me at 14:30 and ask to come. He come and checked the connection but no result and told that he will come tomorrow on 25.08.2010. But 25.08.2010 no engineer has come till date and the message on mobile no. [protected] is given at 8:38 pm on 25.08.2010 that your complaint has been resolved but still your engineer has not come and how the problem is resolved , I don’t know. How is your company that without engineer coming the problem is resolved automatically and I again contacted your customer care at 7:18 Pm on 25.08.2010 and they told that our engineer will visit on 29.08.2010. How is your company? How your company will grow without firm commitment on false facts. I don’t know. How many days will take this complaint? I don’t understand. Will it take 30 days or 60 days. Is there no reputation of your company.
Kindly resolve my problem immediately.

Sanjeev Kumar
1138, Sector 11
Panchkula
M: [protected]
Customer ID [protected]

I m using three Airtel corporate numbers
I d converted two numbsers ([protected]); Now one prepaid nuber
[protected] got disable.
I’d converted above two numbers in October 2009 to prepaid; and after that i
Was not using [protected] for temporary basis.from november 2009. When i
Putted the SIM of [protected];by jan 2010 first week SIM
Registeration got failed. While second prepaid number is still working fine
without any problem.
SIM ([protected]) =[protected] This was last used
Till november 2009 as prepaid account.
By 11 Jan 2010 I’d contacted to Airtel Outlet (Sahara Mall - Gurgaon 122001)
and they told me that my existing SIM is blocked.
They had issued me a new SIM[protected] by filling a new form with
submitting an idendity proof;and i was told that this will be activated by
1-2 weeks; but still this new sim is not activated.On yesterday again i visited Aitel Outlet SAHARA mall Gurgoan; then i was told that this number couldn’t be activated.

Dear Sir,
I had a personal number [protected]. i pay rs500 refundable fee against this. my credit limit was rs1100 but they rase a bill of rupee rs3000 for the month. I was not in the condition to pay the bill at the same time. then airtel stop my services. I was waiting for the call from airtel, so i can talk to them about my bill and my refundable amount of rs. 500 , so i can pay the rest of the amount. but suddenly after a month i received calls from my friends and even from my boss that Airtel agents calling us that you didn't pay the amount. and the agents said them that their numbers are given by me as reference number. Why i give my boss number as reference number. i already give my tata number to airtel as reference number while purchasing the sim. but i don't know why they do this. after calling all my friends they called me for the payment. i raise the question , why didn't you people call me for the payment and talk about the payment issue . they said if you pay the amount then we will call your boss and say sorry on behalf of airtel. but they didn't ready to adjust my refundable money. I pay rs,2000 in the store cuz i am not able to believe their words. so they called me again and said that you just paid rs,2000 . i just said , 1st call to my boss and whoever they called and say sorry to them and i will pay rest of the amount at the same time. but they didn't ready to call to them. After 2 or 3 days i received calls from [protected] different agents. that i have to pay rs,1650. but they didn't ready to talk about their rubbish calls to my relative and family and they do the same again. after 2 or 3 calls they ready to adjust my refundable amount and pay rs 1250 but they didn't ready to send me the copy of the settlement as they said and my last billing details , as they promise me to mail me at the moment of call they are doing. they are not ready to tell that how and when i get the NOC of the number. now i start receiving the notice of the court on behalf of airtel. Even i payed the amount just 15-20 days ago. They try to treat loyal customer as cheater, even customer ready to pay. You just imagine that till the date i used the airtel number , i pay in advance. my history of the bill was very good. but still airtel doing this.

I am complaining here to see the complaint like me - http://www.consumercomplaints.in/complaints/complaint-agasint-air-tel-recovery-a...⇄

I recharged my Airtel prepaid mobile for Rs-105.00 my acount has been debited but phone is not recharged Oxygen refrence No-[protected] .

Pl recharge it immediately.

Dear Sir,

I am using Airtel Postpaid connection Since 2003 and owning two postpaid connection.

My numbers are [protected] & [protected].. I am facing very bad network problem at my residence Khirki Extn. Malviya Nagar New Delhi 110017 from last 2 to 3 months and raised my concern to the customer care department n number of times but all in vein.

I am requesting you to kindly help us in this matter as the team from Airtel is not al professional and never responded on the turnaround time.

Thanks & Regards
Gaurav Chawla
[protected]

Subject - Mobile Number [protected]

Dear Sirs,
I was using the above post paid connection of Airtel for over 4 years till November 2009 during my stay in Kolkata
In nov 09 i was transferred to jamshedpur & hence requested airtel to disconnect the service against the said number.
Further to which i sent several letters via email to airtel customer care requesting them to refund my security deposit of Amount Rs 6500 against this number.
They asked me to forward them address proof & photo identification proof via mail to their customer care id. Which was done instantaneously.
Further to which i called their customer care several dozens of times but till date no action has been taken.
Sir, i work for a small company & this amount is a substantitial amount to me.
PLEASE HELP THAT I GET THE AMOUNT REFUND with penalties for the mental tension for i recieved.

Regards

Nabendu Banik
[protected]@yahoo.co.in
[protected]

I am a Airtel subscriber from around one year. Now the airtel sending me the SMS on my number that your document found unauthentic, please submit the document once again to the nearest airtel office.

As I have already sumitted the document at the time of SIM purchage, and after it's verification the SIM was activated. So, why I go for document verification once again. Also, if airtel have any doubt then they has to verify my authenticity by enquiry about me and my document. It's not my duity.


Regards,
Naresh kumar
[protected]

i m from haryana.
i dnt hav any type of dealings with this foolish co.
i m made tired by undesireable daily frequent messages from these non sense people for the last many years.
they also calls me at my mobile pretending me by some pseudo SOM PARKASH.
i think there is no such person.it is a business tactics through taxi girls.
i made frequent requests to customer care centre but it appears they all r deaf n dumb.
I SEND SHAME TO [MIS] MANAGEMENT of poor AD AIRTEL.
jk

Registered for do not call , long back with reg number S[protected], still receiving lot of SMS Prefix with TA-

Example:
From TA-ZEUS

LOST STORIES @ Over The Top, ZEUS TOMORROW NIGHT-So, get ready cause we are giving u the best dancing experience wit best Djs, Lights, Sound n ... cal [protected]

I am an airtel subscriber in maharashtra since airtel launched its sercices in pune
since last few monts they are deducting money for services I have never asked for or subscribed to when I contaCT them they give me a reference no and then again after a few days deduct an ammount stating renewal. of service which i have never subscribe to
In fact My self and my family in all have eight conections plus broad band and land line
I need some one to instruct airtel to stop such decuctios of ammounts or else I will be forced to inform the press and file a suit in consumer court I am sure that there will be thousand s of subscribers who will join me in the case.
Just now I have been debited Rs 99/- for some surfinf which i did not do as my phone is not compatable.
My name is Cyrus Shroff and phone no is [protected]

I am registered with DND and even them airtel ppl are give me unnecessary calls and sms. I have called Customer Care thrice and everytime they forward my call to their seniors and the senior asks for the numbers from which i get the calls ans sms and then notes down my alternate number and assures me that the issue will be resolved in 10 days as the senior is handling the problem. but nothing happens.If ever i loose or suffer any social or financial harm because of these unnecessary calls n sms at any stage, the airtel group will be sole responsible for that as my repeated requests gave gone in vain. No fun to talk to or write to nodal office because i have done the same in march april but didnt got a positive response from there too.

regards,

ajit bhagat
[protected]

pl send the bill receipt for the month of june july to the e mail address

[protected]@bhelhyd.co.in

football subscription service from airtel


Dear Sir/Madam,

In last 3 months I got a Message twice in my mobile as -
""you have been renewed for football subscription serviec from Airtel. you have been charged Rs 10.""

I've not activated any Subscription services from Airtel, and there is Info available to deactivate it. please Deactivate it as soon as possible, because unnecessarily i have been paying 30 rs from last 3 months

Mobile: +91 [protected]

Thanks in Advance

Dear sir

i am satendra kumr singh who i am applyed the airtel DTH online Ms fatima(airtel employe) said that pls tell
me 16 digit card no & cvv no.then given it actual payment was 999/- but three times debited 999/-totalamount debited 2997/-but my DTH has been install today after this bailance amount 1998/- how much time expenses refund process 1998/- my transection no[protected] date-24/08/2010.i have been attached the bank statment so pls see the 24/08/10 my mobile no-[protected]

I am using Airtel mobile ([protected]). Atleast once every two-three days it shows no network coverage for 4-5 hours. I am living in Sector 35 and don't know what is wrong.

Hello,

I want to bring to your kind notice that on 12th Aug 2010 I recharged my account for Rs. 5490/- to upgrade my normal STB to HD DVR STB and I had been allotted Service Request Ref No 3547712 for the same. Now till date my STB has not been upgraded.

I received fake calls from your executives at regular intervals that they will change the same in a day or two but it never happened. I also called your helpline number numerous times but all in vein. It’s my humble request to please check my account for no of calls I made to your helpline. Your executives always simply put me on hold and than disconnect the call. Otherwise also, they never took my complaint seriously and always promise me to change my STB in 24 hours but as usual it never happened. If you don’t believe me, please check all call recording for reference.

I also got one sms from your side mentioning above request no and for further assistance I can contact at [protected]. Now, this number always remains either busy or on call waiting. Once I got lucky and one person pick up this phone and after listening to my problem, as usual I got the same answer that my STB will definitely be changed with in 24 hours and once again as usual it never happened. I’ve even used your Online Query / Request / Complaint Registration Form for complaint but nothing happened as usual. This time I am using e-mail and hope this time, someone responsible in Airtel would understand how a common man being harassed by their executives.

I am so sick of Airtel. I bought its STB after using its mobile service for very long but never thought this kind of poor customer service. Please once again it’s my humble request to kindly check all call centre recording for reference and to look in to the matter personally to resolve my issue.

Regards

Tarun Goel
Cust ID – [protected]

Hi there do not submit any kind of docs and money to the above mentioned DSA ...i got a call from sangeeta (executive)..she said submit the docs along with Rs. 300.00 and service will be activated within 5 days..now it has been over 20 days not single intimation from Airtel..when i approched airtel.. thehey did not received the doc and the money..Again when i called that sangeeta (i never seen such an executive )..she given one more useless fellow's number..he said will check and revert..but he did not.then i called that guy..there is no response ..just attended the call neither he keeping on hold nor answering.. So please do not beleive in such kind of fraud company.. i lost my money and docs..Beware of these dogs like sangeeta and satish poojary

Warm regards,
Govindraj.K
[protected]

I have taken plan of Rs.999/- from airTel with internet & IPTP service for Tv. From 22/08/10 the TV signal is coming. Ihave launch a complaint in Customer Care vide No.36809952 on23/08/10 but till date the complaint remain as it is.
The service engineer came on 24/08/10 he told that your IPTP ID no.has erase from our head office so that signals are not coming you have to launch once more complaints.
i have launch again in customer care but they are not able to give the satisfactory answer.
The complaints remain same .
Date 26/08/10

Dear Sir/Madam,

I want to make complain about the scheme given and actual value provided on
easy charge with Rs 197, there 121 service giving information about this offer to get 1000 min local Airtel to Airtel talk time, but actually they are not giving that and making fool of there customer by giving only 800 min and saying 1000 Airtel to Airtel minutes has already been withdrawn with effect from 04/08/10 and doing like this they are double-crossing there customers.

And if a customer a customer attempt to complaint to there customer care they make him upset (by saying it will take 72 hour to resolve this and not do anything) that he will wearisome and get tired by doing this and stops.

Hope you will do listen our voice and do something on this.

My mobile no: [protected] (prepaid),
Name: Brijesh Kumar
TransID:[protected]
My Request Reference number is CBNRA[protected].

Thanks

fromsujoy de <[protected]@gmail.com>
toK.[protected]@airtel.in,
nodalofficer.[protected]@airtel.in,
[protected]@airtelindia.com

date26 August 2010 11:39
subjectRe: Fw: [protected] Settlement Letter Sujoy de
mailed-bygmail.com

hide details 11:39 (0 minutes ago)

Dear Sirs,

Could you please explain why I have my original cell phone[protected] deactivated?

I have been requesting you, for the past 4 months, to send me a final settlement letter on my 2nd airtel postpaid connection[protected]. What I receive is a letter that is valid for payment upto 20th Aug 2010 and email was dated 21st Aug 2010. The ironical fact is that the delay was due to misspelled email ID even though I receive my statement on the same email ID every month. I wrote to you guys immediately and in response I get my original connection of 11 years deactivated without any warning sms.

I find this totally unacceptable and unprofessional. All I need is a valid settlement letter and my original phone restored.

Regards

Sujoy



On 23 August 2010 13:22, sujoy de <[protected]@gmail.com> wrote:

Dear Sir,

This is a followup on the letter I wrote to you on Saturday after the absurd 'settlement letter' you sent me. I thought I should refresh you as regards the facts of the case

1. My wife uses the cell phone number under discussion
2. She was in Sri Lanka availing of your roaming facility
3. While she was still abroad airtel customer service requested a payment to be made because her roaming charges had gone over her credit limit of 11,500/-
4. Made payment immediately for Rs 7K as requested by airtel
5 Next bill showed the roaming charges and total bill amt was 9397/-
6 Requested customer service for ability to pay in two parts and they agreed. I paid Rs. 5k then
7 Meanwhile line becomes one way and due to inconvenience had to get another connection
8. Requested to customer service to convert to pre-paid and settle bill
9. No response from airtel regarding conversion
10. then after 2- 3 months someone requests my email by sms on 17/08/10 (sima [protected])
11. Call from Airtel on 19/08/10 regarding email sent - I informed that no email recived that they should simply copy email ID sent by me to sima [protected] earlier
12. Email eventually reaches me on 21/08/10 that gives me three days from 18/08/10 to 20/08/10 to clear my dues.

Somehow I think there is a lack of seriousness to resolve this issue and would like your intervention in the matter

Sujoy






On 21 August 2010 16:05, sujoy de <[protected]@gmail.com> wrote:

Dear sir,

It seems that you are not aware of what you are sending to me. The letter attached gives me three days to make a payment, between 18/08/10 to 20/08/10, whereas your email is dated 21/08/10. In effect the offer for settlement is void ab initio.

Also, please keep in mind that this letter took you guys 4 months to send after repeated requests. All this while I was willing to pay all charges for the period ending 2/Mar/10. I have no intention of paying charges for delay on your part.

Please ensure that you send me a revised letter or I would be forced to move this legally myself.


Regards

Sujoy De


On 21 August 2010 14:32, <K.[protected]@airtel.in> wrote:


----- Forwarded by K Prasad Rao/CSD/WB/Airtel/BTVL on 08/21/2010 02:40 PM -----



K Prasad Rao/CSD/WB/Airtel/BTVL
08/18/2010 12:48 [protected]@gmail.com
cc
SubjectFw: [protected] Settlement Letter Sujoy de

P Please do not print this e-mail unless it is absolutely necessary P




Dear Mr. Sujay De

please find the settlement letter.
kindly do the needful at the earliest.


K. Prasad Rao
Bharti Airtel Ltd.
Kolkata Circle, CSD
GSM +91 [protected]
----- Forwarded by K Prasad Rao/CSD/WB/Airtel/BTVL on 08/18/2010 12:51 PM -----



Amit Roy/Associate/CSD/Mobility/Airtel
08/18/2010 12:34 PMToK Prasad Rao/CSD/WB/Airtel/[protected]@Bharti
cc
Subject[protected] Settlement Letter Sujoy de

P Please do not print this e-mail unless it is absolutely necessary P







Thanks & Regards
Amit Roy
[protected]