Airtel Complaints & Reviews

hallo,
a person whom i dnt know, he calls me for last 4-5 months, he embarrased me many times, his number is[protected],. and alsocalls from other numbers ....
[protected],.please handle this. i am very much worried about..

thanx

Dear Sir,

4 Months back, i received a call from Airtel Customer care(Recorded Voice). They wanted me to submit my Address and ID Proof. Based on their request i did the same in a week.

2 Months back again i received a call from Airtel(Recorded Voice) and they asked me to submit my Proof again. So i got confused and called to Airtel Customer care, they rechecked my address proof and confirmed me that everything is correct, don't want to worry about that recorded call.

On 30th of this month my sim card got inactivated. When i inquired in customer care office (Sungam,CBE) They asked me to submit my address and ID proof again, iam totally depressed and resubmitted the same.

Till yesterday i had followed up with Sungam Airtel Office, they told me that it will get ready soon.

So i depressed and call to Airtel Customer care and inquired the same, they gave the shocking news to me, that my sim card was Recycled i cant able to retrieve the same.

This is really Ridiculous, I have no other options, i trusted you a lot, also i cant able to switchover to other number bcoz i will miss plenty of contacts.

Could you plz support me in this regard.

My Details
[protected]

Name : N.Muthukrishnan

Mobile Number : +[protected]

Email : [protected]@gmail.com

Regards,
Muthu

Dear sir,
I have bought a new Airtel connection on 03rd July,2010 from AFREEN PAY PHONE, Siwan. The retailor told me that your connection will be started within 24 hours as he has sendthe activation message to the company. Even though ihave submitted the documents to the Retailor. I have also complained with the customer Care, they told me towait for 72 hours. I have done it but till now my connection is not started,,WHY?

My Airtel number is [protected].


AMIT KUMAR TIWARI
SIWAN, BIHAR
Mob. [protected]

I have purchased the airtel DTH-HD set top box on 27/8/10 from Singh Electronics Viman nagar Pune with sr no-[protected] & kit no-[protected]. Till date the installation is not done. One person came & he is not ready to climb the building even though we have provided him full safety equipments & assistance.

After that no body is responding to the calls well, every one is saying today we will come....
The call ceter people are giving the Engineer number & that fellow is talking as if he is doing it for my sake.

Call center people are not ready to speak to their dealers, insted they are telling us to contact. I have not purchased from that dealer & how the dealer will respond weel to my problem?

Airtel please respond to the problems...
If the installation is done before 9/9/10 i am returning the set top box.
I am tired of follow-ups with the call center, dealer, engineer....

MVS Ramakrishna,
Pune.

dear sir,

I am yuvaraj from chennai. Before 2 months from this date i had given a phone shifting request from thiruvottiyur to anna nagar west (extn). even after many number of requests, my phone connection has not been established; but i have been given with scheduled bills depicting the monthly rentals and usage charges. i called to customer care and asked about that. there is no good reply from them. after a month period an airtel bill collecting person came to my home and said it was not possible to establish connection here due to non availablityof distribution point. i was told that my connection will be properly disconnected if i pay the balance payment. after having discussion with him, i agreed to pay rs 975 and i paid it. he has given me a copy of my disconnection request letter stating that my connection has been properly disconnected.
after 3 days from that payment i got another bill depicting the amount to be paid for that month. i refused to pay it and this month i got a legal notice to pay for that bill, failing which legal action would be taken against me.

I dont know what to do. i am being exploited.

Regards,
G.YUVARAJ
yuvaraj.[protected]@gmail.com

Hi

My Broadband and telephone connection([protected]) is frequently disconnected. I had
complained many times. Though the technicians came, and did things... still the
problem exist. Now it has become a routine for me to make a complaint in every
alternate dates


This is worst ever service that i havn't seen before..

When I was in sleep Got a similar missed call on 6th Sept around 8.23 AM, from [protected]. and I called back , I thought that is India number, that person who talks in hindi, i didn't know much hindi knowledge but I understood that only he said that you won 25 lakh lottery from Airtel for your special number, and he given a number ([protected], RamSingh, Senior Supervisor) asked me to call to him, what I understood is he didn't understand English, When I talking in English he cuts the phone.I didn't make any calls to that number, as I understand it's fake calls.
One request for Airtel Service is please disable the International out going service and activate when ever they want to call to international calls by the confirmation from your support team. we simply replied to them not even to see from which country the number is. actually I have seen the number from my mobile is like +9234...., I thought that it's somewhere from India, if out going call is failed I should know that number is other than India.
Thanks for your message to aware o[censored]S, and if possible stop us to go out going international call until we requested.
Thanks
Tirumalarao K

dear sir
worst ever service from airtel. from last 8 years i m using airtel & because of your responce to customers is very very bad. and i was forced form your empolyee to take sum other company connection. your persons dont answer calls ravi
[protected]

From last 3 -4 days I am getting 10 - 15 calls from the no [protected]. If I tried to answer the call no one responces and if there is any responce they are talking very rudely and if I tell them that I will complain regarding this they were telling that "Do whatever you want"


[protected]

Cheating & Fraud

I have received SMS on my mobile No.[protected] for free gift Airtel digital set top box
Web site address: www.airteldigitaldish.com

I registered this number on www.airteldigitaldish.com. When I entered in above mentioned website there was a information regarding payment of Rs. 440/- (Customer Service Tax) into State Bank of India in the name favouring Mr. KARTICK PAL Account No. [protected] SBI, Mumbai Branch through online transfer.
I paid this amount through online transfer to Kartick Pal account. When I was trying to send the counterfoil through FAX No.[protected] the fax was not working.
Sir How should I get back my money

I had taken a mobile connection No. [protected] from a Airtel Dealer after submitting the required documents. My connection was deactivated all of a sudden and I started getting the following msg whenever I dialled a number:
"The services on your phone have been barred for non-submission of required
documents. Please submit the documents at the nearest Airtel Relationship
Centre for re-activation of the services."
In this connection, I sent my request to Airtel Customer Service at [protected]@airtelindia.com on 13th Aug.'10 to reativate my connection since I had already given all the documents. I received a mail from Airtel to provide them my details. I provided the details to them but they did not reactivate my connection. Airtel is harrassing me and sending me wayward replies instead of re-activating my connection. I have again submitted the documents at their office in Chandigarh in Sector 35 one week back, but my connection has not been re-activated. Please help me.
Thanking you,
Kailash Sharma
H. No. 19, Chhoti Karroran
Village Karroran
Tehsil Kharar
Distt. Mohali

M/s Bharti Airtel has picked up my telephone instrument and modem on 10th June, 2010 and is constantly raising bills when even my instrument is not there. They have raised the bills for the month of July and in the Month of August they have added late fees and addtional monthly charges. I have been speaking / writing to their customer care but in vein till date. I have also mailed c.c's to the Chairman Mr. Sunil Bharti Mittal.
The line disconnection application was given on April 30th and they disconnected the internet and started begging through customer care for retaining the landline, which I obliged initially and thereafter as no value addition it was doing I have logged in a disconnection application through their hotline setup at Salt Lake City
Centre, Kolkata. The instrument and modem was picked up therafter on 10th June, 2010 by they and they have issued a Equipment Return Note as well. They company is a cheat and one has to be extremely careful when they put up something from this company as because they become a big cheat when it comes to disconnection of the same.

I have not subscribed for jokes. there are sending jokes charging Rs. 10 for every week, I have requested to stop all paid services to my mobile no. [protected] immediately, one month back also i have requested for the same. Till date they have not stopped the services & charging for the services. if it is continued for another 10 days i will disconect my airtel mobile services. do the needful immediately.

D. Narasimha Murthy
[protected]

My set-top box is not functioning properly I am getting error code B0001 along with the message "Your set-top box is unable to receive signal". I had made the complaint on 25th Aug and I had been told that tomorrow on 26th Aug till 1:30 P.M. our Engineer will come to your home and resolve the issue, but till date no one came and again contact to Customer care on 5th Sept. The Executive told me that our Engineer will come and resolve the issue within 4hours, but nothing happened as per commitment. I think Airtel doesn't provide the Customer Care service to customer for their products.

Hello All,

I am Avanish & took 999/- plan of digital TV. It was on postpaid mobile scheme that in 999 will get 1 month subscription free& free instalation. I made all the payments on 24 sugust 2010 but got a responce from customer services, sir will take time. Finally got installed on 5th November & still waitng for channel activation.
I suggest you guys please dont go for online/onmobile booking. I you really want Airtel only ,go to any centre & catch the person. Rest your luck.

BR
Avanish

I (Ashutosh Mishra) have hired Airtel Broadband Services.My Account No. is 15287379 and Landline No. is[protected].Recently my plan has been changed, but now I want to revert to my old plan.Its my request to Airtel to please do the needful at the earliest.


Ashutoswh Mishra
21A, Krishi Vihar Colony,
Near Bakhtawar Ram Nagar,
Indore- 450016

Dear sir/madam,
This letter is about my address verification. I, Supreeta Hegde, I have taken airtel sim just 5 days back and it has been activated on 4th september 2010,11.30 pm.
I had a call from your company for my address verification today. but i could not receive that call since I had been to market leaving my cell at my home. but there was a message from that number stating "Pl confirm address to avoid barring". But how to confirm & where to confirm? For missing one call from your company should my sim get barred??? I think this is not correct way of verifying address. At least after one or two hours your company would have tested & would have called once again. But within two minutes i[censored] give 4 calls how can i receive when i was not there??
I hope you can understand my problem, avoid my number from getting barred and give a solution to this problem.

Thanking you,
yours faithfully,

date:06/09/2010

My Set Top Box is not working properly. It is going to restart frequently. I called Airtel Customer Care on 1st of Septamber Complain no is 3754017. They told me that one engineer will come on 3rd Sep but no one came. Again i made complain ( no 3721704) on 4th Sep then they told me that your query will be resolved before 2 PM of 5th Sep. Today is 6th Sep no is came here. Even i didn't get any call from them till date.
My Customer Id is [protected]

hello Sir,

I am using the Airtel postpaid connection with no: [protected] regularly for four years. I have enjoyed the type of service offered by you and was satisfied till this August,2010.

On 04.Aug.2010, with out my notice i was subscribed to Full track subscription service from Airtel.
After wards on the same day i was subscirbed to BIZZARE Club with out intimation.
Since then an amount of 15 Rs. is charged for ModelAnim71.
In this connection i have called to the Customer Care No. and told them the situation, they informed that it is due to subscription to services, i requested them to unsubscribe to all services and they told that they will unsubscribe. the Complaint No is : [protected].

But after giving complaint also amount was deducted from my account for various subscriptions:
PartyslandSolitaire16Pack - -- 50 Rs.
AOEIIIAsianDynasties ---- 15 Rs.

Regarding this Once Again called and the Customer care is unable to address the problem the respoince got is not satisfactory and they told the same thing that they will unsubscribe the services. The Complaint No. is : [protected] on 04.aug.2010.

on 05.Aug.2010. the subscription to various new services has took with out my notice and i haven't even browsed the NET and Airtel Live:

1943 Escapeto England [protected] 5 Rs.
Dictator Defense [protected] Rs.
AirTarget Subscription [protected] 5 Rs.
Tribal Defence [protected] Rs.
Landers [protected] Rs.


Again called to the customer care for unsubscription to all these services and requested them to credit the amount. the complaint No: is [protected]. subsequently an amount of 30 Rs. is credited on 05.Aug.2010.

even after repeated calls the Subscription problem has continued on 06.Aug.2010
Bizarre Pack [protected] Rs.
Renewes to Yahoo Zone [protected] Rs.

Call was made to customer care with No: [protected] for requesting un-subscription.the CC personnel are not in a position to solve the problem of me and their response shows inexperience. they told to unsubscribe services and credit the amount 25 Rs. and done it.

the issue has again poped up with renewal to services continued with out browsing the GPRS.

1943 Escapeto England [protected] 5 Rs.
Dictator Defense [protected] Rs.
AirTarget Subscription [protected] 5 Rs.
Tribal Defence [protected] Rs.
Landers [protected] Rs.

Finally on 06.Aug.2010 asked to unsubscribe all the services and deactivate Mobile office in My phone. the Customer care also told to delete all Profiles in Internet and GPRS service menu in my phone subsequently deleted. the Complaint No is [protected].

I have received Messages regarding unsubscription of Landers,Tribal Defence,Target,Dictator Defence,1943 Escapeto England.

But the issue not stopped hear, on 07.Aug.2010 again fresh subscriptions have took place:

McPack [protected] Rs.
McPack [protected] Rs.

Finally fed up with the response from Customer Care, i asked them to deactivate all services except voice and SMS services on my mobile. they told that they will deactivate all services and asked me to delete Airtel Live profiles in my mobile and i have done the same thing. Deactivation of Mobile Office message was received on 07.Aug.2010 18:34.

after all these unfruitful calls and amount deductions, i felt some what happy but this hasn't lasted for more than 30 days.
From 27.Aug.2010 to 01.Sep.2010, i got fresh messages stating " Enjoy full songs on your mobile. initially i thought that these or normal service messages but on 01.Sep.2010 i came to know that every time i got message an amount of 5 Rs. are deducted from my account.

Immediately i called to Customer Care to deactivate the service; the response i got from them is to my shock that Airtel Live is active in my mobile but i have already deleted the settings based on recommendations from the CC previously, i again asked him to tell how to deactivate the service. he told to send "MO" to 54321 to deactivate the service and the full songs service will automatically deactivated. I requested him to connect to supervisor but the call was disconnected in between after waiting for a long time.when sent the SMS , i got a message that the service settings will come shortly. My complaint No. is [protected]
I once again made a call to Customer Care, this time another person has told to send "LIVE" to 54321. when sent this i got message " Not active on Airtel Live".

This clearly shows that the inexperienced Executives are causing much trouble to the customers and these persons are not at all treating customer complaints seriously and every time the customer complains, they will just try to pass the problem temporarily and won't try to solve this permanently. the actions suggested by them are always misleading customer's and making them to make repeated calls.

Finally i made call to 12118 service, the executive has told to send "MASALA CANCEL" to 52121 and i even done so.

I have been using Airtel since 2006 and i have faced problems with Airtel but not of this much gravity.

Being Market Leader in Mobile Services Airtel has a certain reputation which is gradually decreasing due to these issues. Now i was forced to use Airtel without Internet and Airtel Live facilities. I still don't know that i was actually unsubscribed to all services, and there is always chance that in future i may get the same type of messages and amount deductions. In this connection i request you to look after the issue and please confirm whether i was un-subscribed from all services.

Treat it as a serious feedback which is vastly affecting majority of customers who are gradually using the GPRS and Internet Services. In a competitive environment like Mobile Services the customer has always a chance to switch to another network when problems like this come which will effect any big company in long run.




Regards,

Bhanu Prakash. M
(on behalf of S.Mallikarjuna Swamy)

I recharged my mobile ([protected]) ,when I was in roaming at Surathgargh ,for Rs.399.00 on[protected] at 11.02am ref:TransID[protected]. But till date I have not any talk-time in my phone.Please do the needfull. My E mail [protected]@gmail.com.