Airtel Complaints & Reviews

sir, I was using Airtel Prepaid connection for last two years. I converted my connection to postpaid using same number along with six of my collegues with unlimited CUG. We submitted all relevant documents to your Excutive Mr.Abdul ([protected]) on 09 Aug 08. Our post paid connection were activated from 11 Aug 08.My Outgoing calls were blocked from 20 Aug 08. I was told by customer care that my Residential adderess was not correct. I submitted my Ration Card as my Address proof and my company identity card as my Identity proof which has my old address. The person who came for the enquiry, enquired in my old address. I informed customer care and to Mr Abdul who might have wrongly placed my identicard as my address proof in place of my Ration Card. Till to date both the sources failed to solve my problem even after i am ready to prove my residential address.When I contacted Airtel customer care, I was told to apply for new connection which is not possible at this moment as i used my No. for my profession. My business gets affect as i do visit Ships at anchorage were no other communication other than my mobile.There is no fradulant connection as i was using the same no. as prepaid, even you can take reference from my collegues who has CUG with me.

Dear Sir,
I purchased an Airtel prepaid sim at Cennai on the month of May, I subbmited all the document proof, after a few days the outgoing call blocked for the reason of resubmit proof and I also submit my proof again at Sholinghur, Vellore district Airtel agency on 16.07.08 Please clear this problem.

Sim No. [protected]
Sim Sl. No.[protected]

Thanking you,
Magbul

My mobile no is [protected](Postpaid).My outgoing is blocked from 31st May.I have make payment for dues on 19th of May.Till date it was not activated
Do the needfull
Regards
Baba singhan

Hi

It is really very poor and pathetic service from Airtel.
On 18 Mar 2010 around 9:50 am i have received SMS from 54321 [Thanks for downloading Adorablebeauty from Airtel.You have been charged Rs 15.Mobile TV Watch IPL http: 10.2.34.47 OTA http: 10.2.34.47 OTA ) ] after this i have been charged Rs 15.Then i talked to customer care regarding this.

Complain no is [protected].

After registering this complain subsequently i have been charged Rs 110 in total.
Total amount 110 has been deducted from my Airtel account no [protected].
This billing is totally wrong and baseless because i have not done any downloading or surfing from my cell phone.
Due to this i have talked to delhi nodal officer Zeenie Chugh(+ 91 [protected]) .
But she was not ready to log any kind of complain even she told me that this is not a complain this is only clarification which she gave me.

I need my Rs.110 revert back otherwise i will go to your senior authorities.


Regards
Ajay Kumar
[protected]

Samething happened with me

Cheated by Airtel
Hi
I am Vaasir Iam also in the same problem
It is really very poor and pathetic service from Airtel.
On 26 Mar 2010 around 9:28 pm i have received SMS from 54321 [Thanks for downloading CombatJetAttack from Airtel. You have been charged Rs 20. MobileTV Watch IPL http://10.2.34.47/OTA] after this i have been charged Rs 20.Then i talked to customer care regarding this.

Complain no is [protected]

I HAVE BEEN CHARGED RS 3/- FOR THE SAME CAUSE, EVEN I DID'NT ASKED FOR THAT.

Yes it happens most of the time and no one does anything about it...it has happened with me too but no revert back of my money even though i called customer care and told the reason...but they are replying that this is not there fault... then whose fault is???...

Yes it happens most of the time and no one does anything about it...it has happened with me too but no revert back of my money even though i called customer care and told the reason...but they are replying that this is not there fault... then whose fault is???...

Yes it happens most of the time and no one does anything about it...it has happened with me too but no revert back of my money even though i called customer care and told the reason...but they are replying that this is not their fault... then whose fault is???...

Dear sir
This complaint is toward my post paid mobile connection and airtel. I had purchased a post paid connection from airtel, no is [protected].I have received a bill amount of 5000 on this , whereas my credit limit was 2500. I have been told that I was being charged toward my GPRS usage, but I was never told during the month that I was crossing my credit limit. Neither my outgoing was barred after crossing 2500 limit. This is fault and failure from airtel side not my side I already paid them 2500 rs and I cannot pay any further to this
So kindly look into this
Thax
Puran mishra
[protected]

Dear Sir /Ma'am !
This to bring in kind notice I got an sms from airtel on 5th March'15That. "Best offer for you 1. Rs 455=3GB 3G, 56D 2 250=250 main a/c FTT 3 Rs44=Rs20 TT, 30D 4* 160=160, 300+315TT 5Rs 74=Loc mob 30p/min Extra benefit in 2hrs.Airte myPack, Dial*129*4#".So get recharged my cell with 455 on 5-3-2015 at02:03 PM from Trans ID [protected].BUT I did not get the benefit from this offer I had called many a time to costumer care but nobody gave any satisfactory answer.So I now complain you for the same .
Kindly resolve the problem .

My no is [protected]
AGRA .U.P

Dear sir,
18 feb 2011 i have taken MNP now in my number service is not available. older operator (reliance) & new Airtel both sim are not working what i m doing please tell me my number is [protected].

my detail
umesh pandey
mob.- [protected]
[protected]@yahoo.com

Airtel Prepaid — Monthly deduction of Rs 30/-

Dear Sir/Madam,

My mobile No is [protected] & I am availing prepaid service.
Iregret to complin that you are deducting Rs 30/- every month towards subscription which I am unable to understand. I have never demanded for any such service.
Inspite of complaining for this on your customer service No 121 two months ago, the same is being deducted.
Please look into the matter & stop deducting the amount every month. For any clarity you may call me on the above phone or through email.
Your earliest reply awaited in this matter.

regards

sanjay rane

My mobile no. is [protected]. This is for the 3rd time, Airtel have deducted Rs. 30/- unnecessarily without taking any extra facility without taking any extra service. They just deducted from my balance. I have complained about the same so many times. I went to Airtel Gallary also but no body considered my complaint. They just gave false assurances but nothing was done. As i was regularly following up with the customer care, later on they stopped picking up my phone also. Now i am really frustrated with the customer service of Airtel. This is really bad experience i had. Now i am really planning to file a Complaint in Consumer Forum. The Higher Authorities of Airtel should look into it.

When i don't want particular service when i don't demand it or not even use it why i should be charged for that. This is nothing but Gundagardi.

I really want solution on it, otherwise i am going to file complaint in Consumer Forum surely.

Dear Airtel Users, I wont go up with your complaints. You all are subscribed for some (V.A.S.) Value Added Service. Dont get irritated. Just call 121 and talk to Customer Care Executives and ask them to take the Deactivation Request from their Side itself. Again the same problem is continues means dial 198, again not satisfied? Contact Appelate authorities.

Airtel — Automatically deducted Rs. 30.00

There are several service complain against the service of Airtel

1. Without confirmation and reason Rs. 30.00 automaticall deducted from my balance. It displayed Last call duration 0:00 call charge Rs.30.00 bal. Rs.2.40 Validity 11Jan11... on 27.06.2010 @18:30

When I talk to local service provider center they told that positively I press something for downloding, but it not so. I am using Nokia 1111i and no GPRS & net service

2. My scheme automatically transfer to 1p/sec and if I send sms to 405 for plan it reply that description not available.

3. All most every day when I try to make a STD call to my native kolkata from Pondicherry it say all the lines in this root are busy.... I have to try at least 20 time then I may able to connect any call.

4. Daily at least 10 call & 10 sms I have to attend for Airtel add

5. For the past 10 years I am using Airtel only, but last 2 years the service in terms of tarif, charges, bal deduction is very poor and simply they are ignoring the fact.

for this kind of mishap once i change to new connection and same thing is going on now also.

Earlier also I made complain, but either nobody responce me nor it has resolve.

Bharti Airtel Ltd. — Unauthorized deduction of Rs.30/- every month

Despite filing complaints, Bharti Airtel Ltd. is deducting Rs.30/- from my pre-paid account ([protected]) balance. I have not subscribed for any VAS, while calling customer care customer care executive told me that the Airtel Live service gets activated automatically and if customer doesn't unsubscribe it automatically it remains active. I requested him to unsubscribe all VAS wrt my account and he had made sure that he unsubscribed all VASs, still Rs.30/- got deducted from my pre-paid account. This is highly unacceptable and sheer loot.

Regards,
Dubey

Bharti Airtel Ltd. (Mobile Services) — Unauthorized deductions from prepaid account

My airtel prepaid connection particulars are as follows: MSIDN(Tel.#.) [protected];
[sim[protected];
IMSI. [protected] / 10 Jan 2008]
Current Balance (as on 23 Feb. 2011) INR 369.81; Expiry 17 Sep 2011

A fortnight (or so) ago, my balance was over INR 500.00, and the cost the legitimate services that I have since used does not exceed INR 25 or 30. The company has been deducting charges in respect of entirely UNSOLICITED "services" like "KingfisherGirls' calendar", "Comedy zone", etc.

I have NEVER used these "services", nor do I ever intend to use them in my lifetime.

Even after my explicit UNSUBSCRIPTIONS from these nuisances, this company has been making UNSOLICITED "renewals" against them!

I request you to prevail upon the company to make proper amends to these nefarious practices by rolling back all the deductions made so far towards unsolicited "services", and bring back the balance held in my prepaid account to nearly INR 500.00 (as it would have been without the unauthorized deductions).

S.M.Raviprakash

AirTel — DEDUCTION OF RS 30/-

SIR
ON 17 MAY 11, AIRTEL HAS DEDUCTED RS 30/- WITHOUT ANY HEGITATION AND STARTED CHAT SERVICE WHICH I NOT DEMANDED MY CELL NO IS [protected].. HIS CUSTOMER CARE EXECUTIVE HAS VERY RUDE TALK . TWO TIME HE HAS CUT MY PHONE CALL BUT ULTIMATELY I GOT MY COMPLAIN REGISTERED. PLEASE STOP ALL SUCH AXULAIRY SERVICES. AND GET MY MONEY BACK IN MY ACCOUNT. AIRTEL IS BRAND AND BRAND IS DOING THIS WHICH TOTALY UNFAIR. PLEASE DO NEEDFULL.

Hi,
I totally agree with Yuvraj. I am facing the similar situation. My scenario :-
I am airtel broadband customer from last 2 years, I recently shifted my home in pune then I raised a transfer request with airtel on before said date, initially they deactivated the connection within 24 hours as against the date I mentioned was some 5 days after, due to this faced lots of trouble as I have to do lots of other follow ups.
After this when I shifted to other place then I was contacted by other airtel person he suggested me that instead of transferring the connection I should go for new connection as this will save me transfer fees and all.

So trusting that guy I applied for the new connection and raised a request for deactivation of old number.
Now after one month o[censored]sage I started receiving bills for my old number also on my new address.
I contacted customer care on multiple occasions and they assured me of some action.Now this complete process took them about 2 months more and in the meantime I continuously received bills for old number too. Finally I wrote them on there email and for my surprise I got a response that my request of deactivation is being processed as of that date and I have to pay a bill of some Rs. 3500.

Then I wrote them again with all the details asking for proper facts and proofs.
a) That my old number is never been connected my new address.
b) How can they activate two numbers on single line?

Surpise after surprise ... I have slapped with a advocates notice to pay Rs. 3500 bills on the number which never got connected to my place also they have mentioned that I need to pay additional Rs. 500 for that notice.

I just want to ask what action I can I take to ensure that I am not being harassed by airtel.
Whats the legal framework I can work within to make sure there is no exploitation done to me by airtel.

Now my only concern is after all that is happening in our country all the scams involving telecom companies and there malpractice's working against national interest and inflicting such huge losses to country, the only thing remaining is these corporates robbing you of with your hard earned money using the instrument that were created to serve the citizen's of this nation, twisting the law and finding the loopholes.

Hopefully anybody reading this will search there soul and give a thought, whatever happening to me today can happen to you tomorrow.

And if you are the one working with Airtel today and thinking that I am some over-reactive fool then give a thought also that this can be done to you or to your family by some other company and may you not feel helpless and harassed as I am feeling.

airtel-broad band — frequent internet disconnection

Ihave broad band connection[protected] for the past 2 years 8 months.Oflate i am regularly using internet .The common recurring problem is frequent disconnections.I am ashamed of subscribing to such a poor service provider.Kindly redress the problem at the earliest.
With best wishes
mvrao

this is the 6th try to send the mail due to disconection

Even I recieved a call from the no[protected] saying that I have been selected for Rs. 25 lacs lottery andI need to call Mr. Akash Verma on the no.[protected].I asked about the address of this airtel location, I was told that it is located in Mumbai Head office bandra.Rest all the details will be given by Mr. Akash Verma.
I didnot call that no. as I never applied for any lottery.After checking in the internet, I found out that these type calls heve been recieved by other people too. thanks for posting your message online.
monica

Airtel Complaints & Reviews - got calls for 25 lakhs lottery winner
Airtel

Location: Delhi, India

Dated : 02/05/2012
Time : 11:18 AM


I rakesh got calls for 25 lakhs lottery winner
When I was in office i got a similar missed call from the number #[protected] on 1st May, 2012 around 04: 53 PM and I called back next day 2 May, 2012, I thought that is India number, that person who talks in hindi with urdu accent he said that you won 25 lakh lottery from Airtel for your special number, I didn't make any calls to that number, as I understand it's fake calls.One request for Airtel Service is please disable the International out going service and activate when ever they want to call to international calls by the confirmation from your support team. we simply replied to them not even to see from which country the number is. actually I have seen the number from my mobile is like +9230..., I thought that it's somewhere from India, if out going call is failed I should know that number is other than India.
I didnot call that no. as I never applied for any lottery.After checking in the internet, I found out that these type calls heve been recieved by other people too. thanks for posting your message online.
Thanks
Rakesh

[protected] my mobile number we have also attends thier fake call.but not identify thats view. pls sends this person in jail.

I also got call from [protected]. he gave me miss call. i didnt realise tt is ISD call and called back. the peron was speaking was so poor and seems like calling fm some village...
i was sure tt it is a [censored] number. but there must be some reason why ty are spening their time. Aite tel should take it legally

bhadresh

Hello all, I had received a call today at 7.19 am from[protected]. Exactly telling as you all have experienced, 25 lakh lotter won and his name is Ravikumar from Delhi Airtel. We need to contact the Airtel office at Bandra Mubai HQ their Sr.Supervisor number being[protected].

Completely fake... and needs to be pinned..

nagasubramanian.S

I have an internet conn on prepaid
But the speed is vary slow
I can not talk with customer care beause this service is not activate on my number . I send so many massage on 121 but my problem is not solved.
so don't trust on AirTel

I am consumer of Airtel for he last 1 year and my mobile no. is [protected] and presently i am in jodhpur (rajasthan) the plan which i was using having the call rates of std 1 rs. and local .50 paise but last month when i asked the vendor to incorporate a topup of Rs 220 instead of doing the topup he recharged my mobile an plan get changed and call rates became 1rs.local and std 1.5 rs. per minute an to rectify the problem i had went to customer care of jodhpur many a time but they are not at all giving any solution to the problem moreover the way of talking is very rude public dealing is totally nuisence overthere i am totally confused that which sort of office they have got in johpur this office is in ratanada jodhpur. Please help me out from the problem otherwise i have to change the number.

my mobile nbo [protected]

You have won GBP 200, 000.00 in the 2009SHEEL INT’L Mobile Draw (Pin No: SPDC-081711) to claim your prize E-Mail, your Name /pin No to: [protected]@live .com

Regards


shyam lal

I am using airtel for a long time and have called the customer care many times regarding my problems but they always seem to have trouble in understanding my problem and redirect my call to different sections...

Problem...
I don't receive calls from many people outside the sate and even when i call them i get answers like this no is invalid... whereas that no is fully functional... i am in the full coverage area and i still get this problem... and the customer care doesn't understand what i am talking about...

Please look into the matter as I and many of my friends are facing the same problem. Please make your services more user friendly...

Please stop using that sim card, the number perhapes may be used one, change your number (buy new sim card with new number)

I having same problem.

i am using airtel from 1990.iam buy airtel sim in 2008.but iam unable to call customer i[censored] continue this problem means action could be taken seviourly.this case has been transfered to supreme court.
pls reply as it soon for ur safe.

dear sir i am custumer airtel last one year but at this time i am very apset about your service in last 15 dayes my 50/-rs balance cutting after 10 dayes i complan it but not respond it at this time my 121 service not able for contect custumer center when i press 9
your anser massien not give respond my mo. no. is [protected] from rajasthan (kota)
i want stop cutting my balance amount

dear sir i am custumer airtel last one year but at this time i am very apset about your service in last 15 dayes my 50/-rs balance cutting after 10 dayes i complan it but not respond it at this time my 121 service not able for contect custumer center when i press 9
your anser massien not give respond my mo. no. is [protected] from rajasthan (kota)
i want stop cutting my balance amount

very bad service. staff do not know how to respond to customers. they disconnected my sim cards (total 6 cards in name of company) in the middle of the night. airtel gives the explanation that it was mistake. the connection were not there for more than two days. i suggest never to purchase airtel sim cards. very very bad service. they are just horrible. bsnl provides much better service then airtel.

Regards;
Jasmin

they are worst

When will he response to the complaint?

advadgkukititn

What do you mean by "advadgkukititn".?

What action you have taken? Your reply was about 66 days back. What is the progress in my complaint?

Thank you

Bharti Airtel Ltd. — Discontinuance of Prepaid Mobile Connection with Life Time Validity

I purchased a prepaid mobile connection in Rohtak, Haryana (India) from Airtel in the year 2007. My phone no. is [protected]. Thereafter, I got the same converted into lifetime validity by paying a sum of Rs. 495/-. In the month of April 2008 while roaming in Uttar Pradesh (India) I got the same E charged from Bareilly on 27.04.2008. However, after one or two days of the same, my number stopped working. On enquiry from the Airtel's office at Rohtak, Haryana, It was informed to me that as I have not used the phone for a long time, the services of my phone no. have been stopped by the company. Whereas, my connection was with life time validity and the I was using the phone on regular basis. If I was not using the phone, than why the company accepted money from me for E recharge on 27.04.2008. Moreover, when the phone was used on 27.04.2008 itself, there is no ground to stop its services after that date. I request you to kindly take-up the matter with the co. and to reinstate my no., else I would take appropriate action in a court of law.
Regards,

BMS Bhatnagar.

Airtel Connection — Deactivate Connection

I have take a connection from airtel (DSA NAme Karshni Solution) after 15 days they disconnected my connection due to negative varification, however nobody come in my home.
i have call many time in Customer Center but no response that side and i also visit many time in Airtel outlet, they also not responding...what i do...

Bharti Airtel Ltd. — Receiving of Promotional Calls after completion of 45 days of Registration in NDNC

I have a prepaid connection of Bharti Airtel Ltd. I registered my No. in NDNC on 27/09/2007. My reference No. is S[protected]. I received promotional calls after completion of 45 days of registration. The time of 45 days completed on 11/11/2007. I received promotional calls from 12/11/2007 to 09/07/2008. In this duration I sent my complain to the C.E.O., Nodal Officer & Appealate Authority of Airtel. But nobody solved my problem.

I want the compensation for mentally herashment due to not stop of promotional calls within prescribed time period.

Pawan Kumar S/o Sh.Brahamanand
Vill. Chhechherpur
Post. Pamanawali
Distt. Muzaffarnagar
State. Uttar Pradesh
Mob.[protected]

MY MOBLINE NUMBER [protected] has been lost.
So, Please block My Mobile No.

My Verification:
Subscriber Name:Kriti Raj
S/O- Arun Kumar Singh
Sex-Male
Date of Birth-24/02/1984

Persent Address: C/O Anil Kumar Singh, Near Old Shiv Mandir, Rangpuri, Mahipalpur, New Delhi

Permanent Address:56, Nayka Gaon, Post-Sasaram, District-Rohtas, PIN-821115,

Indentity Proof: Voter ID Card
Card No. DJY4008025

Bharti Airtel — Deactivation of Connection

I Am Ankit Narang purched a new Airtel number on 7of march and fulfilled all the formalities at the time of purchase of new connection. the documents which were submitted was Voter ID as identity proof and address proof, beside of that my number was disconected as the reson being documents were not submitted without intimating me they disconected my number.
when i approached the custimer services of Airtel they dnt welcomed me with my complaints they kept on ditching with same answer no one answered that what actually the problem is and till what time my number will be activated.
the fault is at dealer level and customer service level then why i am being irritated with the incovenince please take action against the faulters.

regards
Ankit Narang

AirTel — Deactivation of mobile

I had a pre paid life time mobile connection numbered [protected]. At that time when i purchased i have submitted a copy of the pass port which is a valid identity. I am residing in Dubai and whenever i come to India, I use that number. But now it is deactivated saying that i have not used it for a long time. I had a credit balance of around Rs.500/- on that. I have talked to customer service executive of Begumpet center ( Ph no[protected]) asking him the procedure for activation. He expressed thet it is not possible since the number has already been allotted to someone since i have not used it for a long time.
If so what is the meaning of lifetime SIM card? Why i was not informed that the number is deactivated? What happened to my credit of Rs 500/-.
Pl help me to get that number activated. my e mail id is [protected]@yahoo.com

V Balachandar