Airtel Complaints & Reviews

My Mobile No-[protected] and my SIM was lost.

So, I had gone to your Fort gallery on 2nd September 2010 and received a duplicate SIM which was to be activated within 4 hours but the same was not activated after 4 hours.

Subsequently, when I had called your helpdesk, he told that there is a problem with the SIM and he would deliver the same within one working day. Since then I had been following up continuously but till date neither I had received the SIM and again I had been receiving false commitment from your
helpdesk that he would deliver my duplicate SIM but till date no one has turned up.

Service is very poor and pathetic from your end.

Kindly escalate the same at the earliest.

Dear Sir,

I have been using a blackberry airtel service (number [protected]) for a year upto March 2010. I work for the UN and have been posted to Kenya now. Before leaving i wanted to cancel my phone in India so I went to the airtel relationship centre. They told me first three months its better to leave it in safe custody, after which it will automatically be cancelled. I said I dont need the phone as I am moving, but they kept insisting, I said is it gonna cost me anything, the Relationship center said no. They made me call using a landline in the centre to office. The person on the telephone confirmed that the phone is in safe custody, I said what is the proof they said, they have made the changes and its been done. Now I am in Kenya for over 6 months now and like the centre said I thought it would have been cancelled, so i forgot about it, as I dont need an indian number.

Two days later i get calls from my friends in India, that somebody is threatening them with legal notice for an unpaid bill. I was surprised and i called the number back, from which the calls came. This guy sameer who claims to be an advocate for airtel. Says that since i didnt cancel my phone its being charged. I asked him why are you calling my friends, if you were from airtel you will have my registered email with you. He says its blocked and he is talking non sense that he is calling only those who are very close to me in a sarcastic way. I am absolutely shocked that, having followed a procedure properly as said by Airtel relationship centre in galleria gurgaon, and always been a prompt bill paying customer, I am made to go through this harassement and made to make calls all the way from Kenya.

He claims, my phone is now active, although I have not used the sim since March since i put it in safe custody and cancellation. He says the bill period is May to July. How is this possible, when the sim is off and I am in Kenya? Is this a prank, or does Airtel takes pleasure in harassing its loyal customers? I have always had airtel connection since the time i bought my cell phone and have always paid my bill on time. I have always followed procedures. So why is this false bills? and harassing phone calls, not just to me, but to all my friends?

I have followed the instructions by the relationship centre, who said after three months of safe custody the sim would automatically expire and cant the people realize someone who has paid bills regularly how is defaulting? arent airtel departments connected at all. The customer has clearly moved out of country, the airtel guys forced him to put up safe custody when he wanted to cancel it, and lied that it will automatically cancel, and now harassing him through some thugs. I do not owe anything to airtel, but airtel still owes me the 1500 deposit i made for ISD calls. Which I have had no time collect. Now this false bills are put on a phone thats disconnected.

I would like to take this matter to court. Please advice me.

Regards,

Dr BVJ Gandhi

Sir, I have applied for broadband connection on 19/07/2010 by paying Rs. 1800/- through cheque but due to non availability of network area, the same can not be finalised.
I have made hundreds of calls at Local office Lucknow but all in vain.
At last on 6th Sept. 2010 I personally visited the local office and informed that my refund has been finalised but the said cheque is yet to reach the destination of 8 kilometers (between office of Airtel to my residence).
My address is L-VI/72 Sector "N" Aliganj, Lucknow (Tel>[protected]
E-mail address is [protected]@yahoo.com.
Please expedite immediately.
Yours sincerely
Durga Das Bagchi

Recording from Mobile not working with Airtel DVR connection

Hi,

I purchased normal Airtel digital TV connection sometime around March, 2010. Customer ID: [protected]. Location: Bangalore. Around May 1st week-2010, I upgraded to Airtel DVR (Recorder) connection. As of now, I only have 1 connection and that of Airtel DVR. I'm successfully able to record programs from set top box.

However, I'm unable to record any channel from my mobile. I was successfully able to download the mobile application, login using my credentials. I'm also able to see list of channels. However, when I select the option to 'Record' any channel, I always get a message: "Please upgrade to Airtel Digital Recorder to enable recording". It seems that somewhere on the account, it thinks that I do not own a recorder. I've opened up several Service Request for this issue and Airtel just resolves it in 2 days without even checking with me. It seems that the representatives are more interested in the number of cases resolved within a timeline rather than actually resolving the case. I spoke to Mary also who is floor manager here in Bangalore, but still no resolution.
I can be reached directly at [protected] for any queries. Looking forward to a resolution to this issue from a company that is known for its excellent customer service

Thanks,
Neel Vora

this is to bring under your kind notice that i am prashant.
i recently surfed 0.facebook.com which is free by facebook itself after logging out my balance was deducted alot it was around 31.99 but now its 15.76 many times i reported this issue to costumer care. but they take it prob very lightly even i just used facebook for 10-15 seconds but still balance was deducted around 15rs i faced this problem many times and now i am really fed up. my mobile no. is [protected] please tell me why does it happen again and again.

Dear Team,
This is to inform you that ,I had purchased goods worth 2499/- I got a Airtel Digital TV activation kit,I tried to install the same for not less then 50 times but the same is not activated,I went to Bigbazar for a complain but they denied telling I must go to Airtel office as they are vendors.Now pls tell me how can I activate the same?It is more them a year now.

Mridul Baishya.

i have an inrernet messege wap/gclub for browsing, i have already recharged Rs.97 for unlimited 2GB browsing.while opening this site a receive a messege your account has been debited with Rs.30/month for activation Games.which i dont want.and my aitel a/c [protected] is also debited by using GPRS INSTAED OF recarging with Rs.97/0- i do not know why aitel service providers are making us us fool and debting our accounts a sper their wish.

Hello,

I need to change my coorporate plan.
My Name is Vikram Pathania and my phone number is [protected].
I need to switch to Advance Rental 750 Plan**.

Regards,
Vikram Pathania

Hi,

On my Airtel prepaid, I have been charged Rs.5 per day for 'Stop Mosquito' service, which I have not subscribed. I am getting SMS from '54321' daily regarding this.
Please stop this 'Stop Mosquito' service at once. I dont want or subscribe any
service from '54321'. I dont want to loss my money for this unnecesarily.
Plz take URGENT action, stop this immediately.

Angappane
[protected]

Hello Sir,

My name is Hussain Rangwala, my fiance Ms Farida Nasikwala (her number [protected]) is getting unknown messages from some airtel number [protected]. When she tries or i try to call that number no body picks up and no one replies to the messages also. she is very annoyed with the messages and so am i. I request you to forward me the name and address of the owner of this number.
Please reply as soon as possible on the following number or email address.

rangwala.[protected]@principal.com
hussain.[protected]@gmail.com
or
call me on [protected].

Thanks & Regards

Hussain Rangwala

Sir please send owner name only
For mobile no.[protected]
On my email
[protected]@gmail.com
Thanks

i have a airtel connection ,[protected]. and am having problem sending messages to bsnl prepaids...every time i call customer care they extend ma waiting time and cut the call....i am facing much problems please help me out.

Dear Sir,

With respect i am saying this i am various mobile recharge retailler in AWAGARH Dist ETAH 207301.Suddenly i got 1 phone call on my mobile ([protected]) on 10.09.2010 at 8.15 pm from [protected] this mobile no. & says to me that we are from customer care & you won 3333.00 rs.to heard this news i was pleased & he says to me that pls send sms on [protected] write 03333.The same i have done through SMS.Without entering my personal pin no immediatly this amount have deducted from my flexi mobile ([protected]) balance i was surprised that without entering PIN no how it is possible.I called to AIRTEL customer care the attendent inform to me that it is both mobile no out of state & we can not help you...sir from my opinian it is 100% cyber crime.

Pls help to me.

My full details as per the below:

MUKESH VASISTHA
C/O SHARMA BOOK DEPOT
NEAR KANYA PATHSHALA
AWAGARH DIST ETAH 207 301 U.P.
MOBILE NO - [protected]

THANKS & BEST REGARDS

MUKESH

why Airtel and all other mobile subscribers forcing me to listen marathi on their IVRS systems even after setting my language preferences.

If I am a non marathi user staying in Mumbai ..... why I am forced to listen a langauge that is difficult fro me to understand, when I have declared myself as a non marathi user why I am bound to listen all messages in regional langauge on my mobile...I am sure language preferences acan be set and served as pser individaul user preferences.

By default any general message should be anounced in Hindi and then in English rather than any Regional language at first.

I am commited to raise this at national level...I am not sure about other states of India ...but if is happening there then it should be banned immediately.

Dear Sir,
I have taken an Airtel Prepaid Mobile No. [protected] one month back and submitted my required documents on the same day. After 5 days the no. stoped saying they have not received the documents since then I have been complaing to the Karsog office but they are not paying any attention rather they are saying that you take new connection. I tried to contact their Zonal Sales/Buisness Managers but they are not picking up the phones.The services of the Karsog office is disgusting. Please help.

We had installed Airtel Digital TV in january month of 2010. After expiring the value pack validity, when i recharged it, the STB is totally blanked & nothing to show. By contacting Airtel Call centre on 28/08/2010 and they told that your request will be resolved within ''48 hours'' but the 48 hours not completed till date. During this span of my busy schedule i contacted the Aitel Customer Care centre, their Dealer in Jamshedpur & Customer care Supervisors more than 50 times, Each time they informed & assured me that problem will be short out within 48 hours, but not................

Is any answer? For wasting my time & money on the FALTOO jobs.
Is this the way adopted by airtel to humiliate genuine customers and harrass them by charging them exhorbitantly evey week?

Airtel Digital TV ID No.[protected]

i have taken a connection of airtel digital tv (id-[protected])on dt 30/08/2010 of economy for one year for this i have paid rs 2750/- my connection was disconneted on 9/9/10.I have contact with customer care and they were provide me a complain no-[protected] and they were also told me your problem would be shortout on sep 12 at 11.45 am but my prolem did not short out.Again i contact with customer care and they were told me your prolem would be short out on sep 13 at 10.52 am.inbetween one madam call from[protected] to me,sir please start your tv and left him for 1/2 hour again my connection have not connected. Again i contact with customer care and they were provide me new complain no-3836352and told me your prolem would be short out on sep 15 at 3.45 pm.
should i guilty for taken a connection for airtel digital tv.
whynot responsible persons were suspended
my contact no- [protected] email vikash.[protected]@in.com

Dear Sir/Madam,

I Anup Kumar had done a recharge of Rs 250 from my ICICI Bank net banking on my Mobile Number [protected] and yet i didnt get any recharge amount and nor any message. My account is debitted by Rs 250 and i still not get the recharge amount on my mobile number.

The transaction details are as follows:

Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051





Payment Information
Payment Amount : INR 250.00
Date of Payment : 13/09/2010
Debit Account :[protected]
Payment Status : Success

Other Details
Payment Remarks : 0103

Please sort out this problem and give confirmation on below mentioned mail ID.

[protected]@punjlloyd.com

regards,
Anup Kumar
[protected]

i am jatinder bajaj from Ludhiana (Punjab ) and i am using your company broadband connection[protected] .
this is all about me

now the issues are

1.
mr. davinder from Ludhiana R.O. give me Challenge for fight and he does not come to fight with me...(no personal issue with me , you should thank to god this not my personal issue then i definitely show to mr. davinder who i am )

2.
using abusing language with me

3.
continues receiving call from take new connection from mr. davinder team near about 50 call i rec.. from 30 aug to 10 sep.(meera, rena, etc...)
and when i call back them don't don't call me again then
mr. davinder pick the phone said
(muje is se kuch laena dena nahi hai
muje apne target puree karne hai
chahe tuje call aye yaa naa aae ya
tera loss ho ya na ho
chahe tu harassment ho ya na ho ....
then he start abusing language and also challenge me for fight )

4.
please please don't appoint that type person in this future


5.
in 19 aug. i was discontinues request sent to your company
i receive a call 1st from Delhi and 2nd from Mumbai the said we give you 40% discount on my rental for life time
the i call 121 ask for the same they said sir this commitment is wrong nothing is activate
then they again call back me give 325 discounts for my all late payments charges
then again call me then said 499 1mps plan ( 1mps up to 5gb then 256kb plan) changed by us and now its limit is closed to recive the 1mps unlimited just because me continue this connection
but after that i call 121 to confirm that they sir this impossible
in all person give me wrong commitments

Hi,

This complaint is for excess amount paid for Airtel Mobile No [protected] and not getting refund of the same without surrendering the connection.

Actually I tried to make payment of my Credit Card of Rs. 6024/-. In the biller’s list there is Airtel as first biller (default selection) and while making payment, by mistake, I have selected Airtel and made the hot payment.

My monthly bill of Airtel mobile services is approx Rs. 400/- to Rs. 500/-.

I have called Airtel call centre, they are saying there is no option to refund the excess payment, only choice is to adjust it in monthly dues. As explained above, it would be remained there approximately for next one year. If I would pay short in any month then Airtel will charge late fee on the overdue, then why the excess amount can not be refunded. If it is a matter of 1-2 month advance payment then okay, but it is matter of whole one year in advance without any interest/extract facility.

It was my mistake that I accept, but there should be some provision so that if customer is asking for refund then that should be allowed.

Since it was a huge amount, I have surrendered the connection to get the excess amount refund. Due to this there is loss of my office working, personal network and daily working.

It is suggestion in term of complaint. Additionally, I want to re-acquire the same No.

Kindly help me in this.

Regards,
Anand Singh
E-mail:- anand.[protected]@nucleussoftware.com, [protected]@gmail.com, [protected]@yahoo.com
Phone: [protected], Extn. 1886 (during office timing 09 AM to 06 PM only).
Mobile: [protected] (Prashant Saxena - Friend's Mobile No.).