Airtel Complaints & Reviews

i have taken a connection of airtel digital tv (id-[protected])on dt 30/08/2010 of economy for one year for this i have paid rs 2750/- my connection was disconneted on 9/9/10.I have contact with customer care and they were provide me a complain no-[protected] and they were also told me your problem would be shortout on sep 12 at 11.45 am but my prolem did not short out.Again i contact with customer care and they were told me your prolem would be short out on sep 13 at 10.52 am.inbetween one madam call from[protected] to me,sir please start your tv and left him for 1/2 hour again my connection have not connected. Again i contact with customer care and they were provide me new complain no-3836352and told me your prolem would be short out on sep 15 at 3.45 pm.
should i guilty for taken a connection for airtel digital tv.
whynot responsible persons were suspended
my contact no- [protected] email vikash.[protected]@in.com

Dear Sir/Madam,

I Anup Kumar had done a recharge of Rs 250 from my ICICI Bank net banking on my Mobile Number [protected] and yet i didnt get any recharge amount and nor any message. My account is debitted by Rs 250 and i still not get the recharge amount on my mobile number.

The transaction details are as follows:

Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051





Payment Information
Payment Amount : INR 250.00
Date of Payment : 13/09/2010
Debit Account :[protected]
Payment Status : Success

Other Details
Payment Remarks : 0103

Please sort out this problem and give confirmation on below mentioned mail ID.

[protected]@punjlloyd.com

regards,
Anup Kumar
[protected]

i am jatinder bajaj from Ludhiana (Punjab ) and i am using your company broadband connection[protected] .
this is all about me

now the issues are

1.
mr. davinder from Ludhiana R.O. give me Challenge for fight and he does not come to fight with me...(no personal issue with me , you should thank to god this not my personal issue then i definitely show to mr. davinder who i am )

2.
using abusing language with me

3.
continues receiving call from take new connection from mr. davinder team near about 50 call i rec.. from 30 aug to 10 sep.(meera, rena, etc...)
and when i call back them don't don't call me again then
mr. davinder pick the phone said
(muje is se kuch laena dena nahi hai
muje apne target puree karne hai
chahe tuje call aye yaa naa aae ya
tera loss ho ya na ho
chahe tu harassment ho ya na ho ....
then he start abusing language and also challenge me for fight )

4.
please please don't appoint that type person in this future


5.
in 19 aug. i was discontinues request sent to your company
i receive a call 1st from Delhi and 2nd from Mumbai the said we give you 40% discount on my rental for life time
the i call 121 ask for the same they said sir this commitment is wrong nothing is activate
then they again call back me give 325 discounts for my all late payments charges
then again call me then said 499 1mps plan ( 1mps up to 5gb then 256kb plan) changed by us and now its limit is closed to recive the 1mps unlimited just because me continue this connection
but after that i call 121 to confirm that they sir this impossible
in all person give me wrong commitments

Hi,

This complaint is for excess amount paid for Airtel Mobile No [protected] and not getting refund of the same without surrendering the connection.

Actually I tried to make payment of my Credit Card of Rs. 6024/-. In the biller’s list there is Airtel as first biller (default selection) and while making payment, by mistake, I have selected Airtel and made the hot payment.

My monthly bill of Airtel mobile services is approx Rs. 400/- to Rs. 500/-.

I have called Airtel call centre, they are saying there is no option to refund the excess payment, only choice is to adjust it in monthly dues. As explained above, it would be remained there approximately for next one year. If I would pay short in any month then Airtel will charge late fee on the overdue, then why the excess amount can not be refunded. If it is a matter of 1-2 month advance payment then okay, but it is matter of whole one year in advance without any interest/extract facility.

It was my mistake that I accept, but there should be some provision so that if customer is asking for refund then that should be allowed.

Since it was a huge amount, I have surrendered the connection to get the excess amount refund. Due to this there is loss of my office working, personal network and daily working.

It is suggestion in term of complaint. Additionally, I want to re-acquire the same No.

Kindly help me in this.

Regards,
Anand Singh
E-mail:- anand.[protected]@nucleussoftware.com, [protected]@gmail.com, [protected]@yahoo.com
Phone: [protected], Extn. 1886 (during office timing 09 AM to 06 PM only).
Mobile: [protected] (Prashant Saxena - Friend's Mobile No.).

I have received that i have won 100,000 Pounds in nokia mobie draw and was asked to visit nokialotob.blogspot.com and my ref no was tod as Nokia 68------ and was asked to send an e mail to one id. is this true or fraud?? and also i keep getting some messages like this saying its a UK draw or american draw.. etc... cant this be stopped by government or even service providers like airtel or vodaphone etc., ??????

I am a Airtel Prepaid customer.
Without my consent I am getting auto-subscribed to Airtel Picture Post.
Airtel is sending SMS from 54321 with it's Airtel Picture Post messages.

Please unsubscribe this service in my mobile no : [protected].

Thanking you in advance,

R.Subramanian

Hi everyone,

My self Dipesh Kumar taken a connection of Airtel Leased port in the Month of May 2010 of 2MBPS.Mr. Manoj Bagai was the sales person of the Airtel and he has promised the good speed and good connectivity, Due to its poor connectivity i decided to discontinue in the month of August and i had given the notice on 12th August 2010 for the discontinuation,but no body is ready to talk so i have mailed this issue to the Airtel and i have received a message that you concern will be sort out by 13th August 2010.But nothing has happened.Finally i have called some senior person Mr. Mathur who is the looking the top level escalation and several follow up and Finally got the disconnection on 28th August and equipment has been collected.Then i was worried about the disconnection letter.Again i have called the Mr. Mathur who has directed this issue to Anamika and she has written a mail which is as under:----
Greetings !!!!!!

As discussed this is to confirm that we have cancelled the leased line which
you were using in the above said account & your hardwares have also been collected with an o/s of Rs 19,303 which payable on 01/09/10 .

I fail to understand when i have paid all the rentals in advance why should i pay more.Bill have specifically mention that its from 1st september 2010 to 30th September 2010.But Airtel people still send me a notice to pay that.This is the face of airtel.See i have already paid the advance rental of the month of August 2010 and it got disconnected in the month of August only.Airtel people should refund the my 18days rental of August because i was not using the connection.Where as Airtel wants the bill of September which is not existing in my premises.See this is the real face of Airtel. So beware of Airtel.This is the master of sucking the blood of consumer.
I have written the mail to Mr. Mathur as well but no body is ready to respond:--
Mail copy is as under:---
Dear Mr. Mathur,
I have spoken you around 15 days back for my airtel disconnection (Airtel
Account number[protected] and you have given the number of some customer care
people.
,but you people are really disgusting and want to suck the blood of consumer .
See the below mail and my follow up for disconnection.Still i
am receiveing a call 5 times in a day for the September Bill which has been
disconnected on 28th August as per the mail of Anamika.Why should i pay sep
bill which i am not using.I had the paid the advance rental of the Month of
August while i have given the notice on 12 th August to disconnect the
connection.Equipment has been also collected on 26th August,2010.But you people
again asked for the money.Really you are the master of Harassment.Remember this
time we will not paid a single rupees .I am ready to face any case against
you.Hope you people undersatand the problem of consumer and update your
database for my cancellation .

So people donot go for the Airtel.This is my humble request.

Regards
Dipesh

I recharged my mobile number [protected] with Rs. 333 on 12/09/2010 using Airtel mCheck service.The amount deducted from my credit card account and even i didn't recieved conformation message from airtel and my balance remains same as previous.

Airtel please revert back my Rs. 333 asap.

Thanks
Ankush C

I have raised req#50003911 to reinstall my digital tv within same pincode. however no one is attending my request. when i call the customer care, they raise a complaint and even then no one attends it. I was given a specific time slot for my request to be attended. i raised req on 9-sep and they have given me slot for 12-sep morning 10. however no one is bothered to take the request. this is pathetic service. if someone is given a slot and no one is bothered to attend the same how can they retain the trust of customers. and adding to this they claim to win customer satisfaction awards.
my acc no. is [protected]

i am advocate amit singhal from meerut.i have got an airtel broadband connection with a/c no 15829053.i had got a plan of 499 rentel wid unlimited downloading wid d advance rentel of 1800 rupees.i hv got dis connection from mr ajay mob no[protected] who had told me dat he will change my plan to 250 rs rentel wid 1 gb downloading after 3 months.. my 3 months r over and i m not in a mood to pay dis month bill as my usage is not upto 1 gb..so kindly change my plan....

My airtel Post paid no.-[protected] which I have taken on 24th of july2010 after completing all formalities
its incoming and out going was suddenly blocked without any prior notice. I had already paid one month bill
of Rs 121 along with Rs 500 as 'advance' demanded by authorised Airtel dealer. My second month bill
is due on 24th sept 2010.. My no. was blocked on 8th of sept and till date no response has been given either from Airtel customer support or Authorised dealer .I have approached The authorised dealer many times and also called air tel customer support but did not got any reason for this.The message appear on mobile is 'SIM card registration failed' when i switch on my mobile.Also before
blocking my incoming and outgoing calls the outstanding bill showed around 1600rs which is inappropiate
and false. kindly take up this matter at the earliest as i fear that my no. and my documents may be
be misused by someone. The Airtel authorised dealer is- Agrawal communications of Behror([protected])
Airtel circle is Alwar under which it comes.My name- Navin Choudhary
My alternate no- [protected]

My Airtel Mobile [protected] EDGE connection stopped working at my home location since May 2010 (for past 4 months). Repeated requests to Airtel results in futile. Even Airtel Appellete stopped responding to my email requests. This is very frustrating and shows their disability to fix this problem & avoiding customer emails

Dear Sir
I have been using Airtel Digital (account NO [protected])for last 2 years
I had requested for 12 months mega rental in the month of January 2009 wherein my 6 months rental was in force and i was told repeatedly that the renewal can be done on request after expiry of current subscription
After lot of calls my rental was renewed for 12 months but not from date of expiry but before that
Subsequently I had deposited additional money in my account and ordered for additional top ups
I always ensured positive balance in my account and no time I saw negative balance
Few days back I received that my subscription is expiring on 11th September and I was shocked
I called helpline no of time and was told that because of top ups my account validity has reduced
How is that i do not yet understand
When i have paid full for 12 months mega pack rental and additional money for top ups and still I have positive balance in my account how can my subscription be reduced by 6 months
Now all my top ups have been cancelled to bring back my original validity as per customer care
Is it a fair trade practice?
I now fear for subscribing to top ups and thinking seriously to change to other service providers unless my apprehensions are clarified
I have been under stress for your bad customer support
Hope I will be addressed adequately ASAP
Regards
Debasis Misra
+[protected]
+[protected]

Customer ID : [protected]

We have taken the DTH connection on 5th September from Total mall, Madiwala. The package was for 2560 and we were told that service will be free for six months with two south indian languages(Malayalam and Tamil).
But till now the service is not activated and we are getting the message that recharge should be done with the error code 6. Whenever I call up the customer care , service center and the dealers they are not responding and disconnected the phone too. Please resolve this problem as soon as possible.
Thanks,
Kailash Vijayan
Ph: [protected]

Hi sir/mam,

i want to deactivate my frenzo service on my airtel connection [protected].
i'm being charged 20rs. again and again without being asked.

it's my humble request to look in to this matter.

Thanks for the support.


Regards,
Robin Singh

I have taken a connection with airtel. Since then I have issues. I will get confirmation calls for silly reasons, however they have deactivated the service to my number [protected] since Monday. There is no intimation regarding the same neither by Call, SMS nor email that service is deactivated due to some reason.

Now that after speaking to customer care for 1 hour and escalating it to Bindu Supervisor on floor, she called the agent (Kavi - [protected]) and said that he would give me a call back after checking the status. I have submitted the document at HCL Perungudi office to Kavi

continues....

complete conversation:

Is there any way the service can be restored immediately. Since Monday evening Airtel disconnected the service and still now nothing is fruitful. I have paid the OS and send the soft copy of my passport (i have submitted hard copy to Mr.Kavi).

It is disgusting and disappointing that this mistake is done from Airtel, still the issues is not getting resolved soon.

I never had this kind of service issues with Vodafone and I am using this service since 2007.

Also the Nodal officer Nandini said that Airtel is not at all responsible for the Agents behavior. Kindly send me a confirmation email that Airtel is not responsible for the Agents behavior, so that i will make sure this type of issues does not repeat with my colleagues at HCL (Technologies/comnet).

I am struggling so much as I have given this number to every one or my relatives and colleges, if that I would have taken a new number and got service immediately.

May be these kind of issues disturb the customers and will give them an oppertunity to think of an alternative.

Accepting the mistake Airtel might have restored the service for my number [protected] immediately.


It seems I am being cheated by Ms.Nandini asking me to pay the Outstanding on the number and will be activated immediately.

I need some discount of compensation for the days that i did not had service due to negligence/irresponsibility of Agent/Airtel which lead to this situation.

Regards,
Chandra Sekhar M.N.S

+[protected]



[protected][protected][protected][protected]
From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Thursday, August 19, 2010 3:41 PM
To: Narasa sarat Chandra sekhar Medapalli
Subject: Acknowledgement Mail.


Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is[protected].

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: RE: REG : [protected]
Date: 19/08/2010 03:36:52 PM
From: [protected]@hcl.com
To: nodalofficer.[protected]@airtel.in;[protected]@airtel.in;[protected]@airtelindia...⇄
Message body:
Hi Nandini,

As per our conversation, I have paid the amount and submitted a copy of my
passport to Mr.Kavi. Kavi has given me a new sim card and said it will be
activated. I would kindly request you to activate the sim card bearing
[protected]) with the number [protected] ASAP.

Already Airtel has barred my service since Monday evening till date. I would
like to request you to give me the rental back to me on prorate basis for the
days that I did not have service.

While in our conversation you have mentioned that Airtel is not responsible for
the agents behavior, so in this regard I want Airtel to make sure that Mr.Kavi
would not misuse my document.

If incase Airtel is really not responsible for agents deeds, then I would like
to have an acknowledgement email mentioning the same. I want every Airtel
subscriber in HCL (Technology/Comnet) to know this.

Thank you for your efforts to bring back my connection with the same number
([protected]).

Kindly get the connection activated ASAP.

I have attached the document with the acknowledgement from Mr.Kavi with the
date and time he received the document from me for your reference.


Regards,
Chandra Sekhar M.N.S


+[protected]



From: Narasa sarat Chandra sekhar Medapalli
Sent: Thursday, August 19, 2010 2:01 PM
To: [protected]@airtel.in; [protected]@airtelindia.com
Cc: [protected]@rediffmail.com
Subject: RE: REG : [protected]

Hello,

PFA the payment slip. Please activate the number ([protected]) ASAP.


Regards,
Chandra Sekhar M.N.S


+[protected]



From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Thursday, August 19, 2010 1:45 PM
To: Narasa sarat Chandra sekhar Medapalli
Subject: FW: REG : [protected]



Dear M.N.S Chandra Sekhar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/08/2010, you have
expressed concern over number deactivated without prior information for your
Airtel number [protected].

We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.

We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.

As per the telephonic conversation with Ms Nandini Ganesan Nodal Officer she
has insisted you to clear the outstanding amount of Rs. 524/- at the earliest
in any Airtel Relationship Centre to activate the number.

Hence we request you to make the payment and the number will be activated
within 48 hours.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.
Warm Regards,

Appellate Officer
Bharti Airtel Limited

[protected]Original Message[protected]
From: [protected]@hcl.com
To: [protected]@airtel.in
Sent: 17/08/2010 13:13:59
Subject: Reg : [protected]

Hi All,

I have taken a connection with airtel. Since then I have issues. I will get
confirmation calls for silly reasons, however they have deactivated the service
to my number [protected] since Monday. There is no intimation regarding the same
neither by Call, SMS nor email that service is deactivated due to some reason.

Now that after speaking to customer care for 1 hour and escalating it to Bindu
Supervisor on floor, she called the agent (Kavi - [protected]) and said that he
would give me a call back after checking the status. I have submitted the
document at HCL Perungudi office to Kavi.

Miss Bindu assured a call back from Kavi, which did not happen. I have
called Kavi and he said that the copy of driving license that I have submitted
was not legible.

Either the backend team or Kavi has informed me about this in advance before
they disconnect the service.

I want the service to be activated right now and want someone to contact me and
collect the required documents.

In case of the service not restored by EOD, I would be more than happy to treat
the current unbilled amount as a discount due deactivation without any
notification and will not pay it.

your immediate response is appreciated.
My alternate number is [protected]

One more thing before close, Miss Bindu seemed to be little frustrated when i
was talking to her regarding my issue.

complaint reference number :[protected]


Regards,
Chandra Sekhar M.N.S


+[protected]


Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
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review, use, disclosure, dissemination, forwarding, printing or copying of this
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may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are
unable to exercise control or ensure or guarantee the integrity of/overthe
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acknowledges that any views expressed in this message are those of the
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assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

16 days ago by airtelpresence [send email]
Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rahul Kumar Sharma
Airtel Customer Service Team


=================================
Now after 45 days long fight, i have decided to leave the old number and go for a new number. Now Mr.Kavi gave a new number ([protected]) on 09092010 and said will be activated EOD 9th Sep, which did not happen. Called Kavi and he said the above new number is booked by someone else and cannot be activated to me and gave another number [protected] and said it will be activated by 1600. It did not happen and i called Kavi and he gave his manager (Niranjan : [protected]) number to call and escalate.

Called Niranjan and he said he is not sure about the old number issue and will try to activate if possible as there are lot of pending applications and the activation is done at Delhi but not in chennai.

Now the Nodal officer Miss Aida , said she cann not helpe me on this as the information is not loaded with reference to the new number.

Now I wanted to know who is taking care of customer interests ? I found there is no use of Either Nodal officers or Appelete and TRAI website simply asks customer to contact these guys who dont have any authority to do any thing out of Box.

Service providers and Govt are on top of customer if there are any pending bills arranging Goondas to collect the money saying they are from collection Team.

Is there any way customer can get a satisified service in India?

Can you get my new number active ASAP and Take action on AIRTEL's irresponsibility and cheap service and no motto of customer satification.

Dear Friend

This is arun from Bangalore and am using Airtel number [protected] since more than 1 year.
I am extremely upset while writing COMPLAIN against AIRTEL BANGALORE that my problem has not been solved so far even after several weeks of sending again and again emails and making phone call on 198.

I am unable to call up any phone numbers of STD CODE 05661 (Sadabad, western UP) from Bangalore Airtel. I have checked and tried to call up other's Airtel number also but same problem and use to listen voice "All Channels are Busy, Please Try Later". One can check these numbers for your satisfaction[protected] or[protected] or just change last 2/3 digits of these numbers. Interestingly other phones of Vodafone or Relaince etc are working fine with all the numbers of that STD CODE from Bangalore.

This kind of problem has happened several times in last 1 year and last time I was told from Airtel one day that STD CODE 05661 was unknowingly got BLOCKED in Airtel Bangalore system. Again same problem has happened since 2 weeks but no satisfactory reply pn 198 calls and just FORMALITY kind reply on writing emails on [protected]@airtelindia.com

I am so much clueless that how can I convince that still I am unable to make any calls of any number of STD CODE 05661 from Bangalore?

Please rectify this problem....

Hope my problem will be solved

arun

Dear Sir/Madam
My mobile no is [protected] west Bengal (Durgapur) sim.
I recharged Rs 98/- pack for mobile office (2 GB free serfing)on 05/09/2010.after that I got mobile office setting and abled to access internet service up to 06/09/2010 10 am.
After that when I reached Bokaro (JH) I was unable to use the mobile office service. When ever I tried to open mobile office service, it always shows "PACKET DATA NOT AVAILABE AND CHECK NETWORK SERVICE”. After that I removed that sim from my mobile and inserted another GPRS enable sim to check my phone setting. And I able to access the MO service easily. There was no problem in my phone setting. After that I again reinserted my original ([protected]) sim and tried to access MO service but I failure i.e. it shows "PACKET DATA NOT AVAILABE AND CHECK NETWORK SERVICE”. More than 20 times I contacted to your customer care. Every time they are taking one complain and giving me some times like 2 hours, 4 hours etc.every time they are assuring me that within the above time limit my problem will be sorted out. But till now I am unable to access MO service. Since last 3 days I found that your BLUDDY NONSENSE CUSTOMER CARE PEOPLE (DURGAPUR CENTER)not able to sort out my problem and some times they cut my phone also.BUSTERD CUSTOMER CARE PEOPLES (NAMES-DEPALI ,SOUMEN BANERJEE,BARUN KARMAKAR,DEVJANI,SWARUP)are sitting at hot seat to make foolish the customers only nothing else.

Please take serious action on this matter so that I can use MO service immediately.

A fortnight ago I mentioned about the most rotten services from Airtel Boradband and they have not only maintained but left no stone unturned to ensure they live up to the same levels, rotten and a pathetic service.

The story starts on the 23rd of August, 2010, when one of their officer, Mr. Yogesh (Phone Number:- [protected]), from Viman Nagar Pune, signed a form and collected Rs. 250/- and left.

The details of the Subscriber enrollment form are as under:-

1. SEF No.:- RSP110867
2. SL.:- 110867
3. Dated 23rd August 2010
4. Plan:- Impatience 1299

After this, the man stopped answering to phone calls.

Finally I get a call on the 31st of August telling me that the work will be done by the 7th. A sure, this time another comes in, checks where to put the wire and then leaves, without any results thereafter, and till date there’s no news from Airtel.

A request --- Let Airtel keep the Rs. 250 as alms. Another charity to another beggar – let it be, however it’s high time it needs to be ensured that Airtel Broadband starts hiring quality instead of irresponsible jokers and thus making the levels of its services more incompetent and impotent

sir,
iam Dimple from Chennai, my airtel mobile no is [protected],.I am facing an unusual problem from past one week. from past one week recharge in my prepaid card is not successful . Whenever i try to recharge it the error shown in my mobile is recharge not successful. I called customer care of the concern company(airtel) many times but no action was taken, i don't even know whats the actual problem is.I am a doctor and iam suffering a lot because of this problem.