Airtel Complaints & Reviews

Hello,

Please refer to the complaint below:
http://www.consumercomplaints.in/complaints/airtel-dth-c422897.html

I was told by the managers that the relocation will not be charged.

Why the hell should I pay you Rs. 300 when you have only partially provided the services.
The service provided was pathetic and I demand a refund.

Else I should take this matter forward legally.

regards,
anubhav
Customer No: [protected]

My Airtel digital TV A/c No. is[protected]. My compliant No. is 3816872 I booked this complaint on[protected] at 12.33 PM.

Representative on toll free No. [protected] has assured me that ur compliant will be resolved today till 5.30PM today.

I again called at 5.56PM on the same day than also representative on the same toll free no. assured me of the same time limit.

but no technical representative visited or called me up

So I again call on toll free no. at 7.25 P.M. ON[protected], this time ur representative said that we will SMS you our dealer phone No. on which you have to call. I did not get any SMS I again called on ur toll free No. were I was provided with the Mo. No. of the dealer Mr. Ravi, Mo.No.[protected]. I called dealer on sunday but he did not answered my Phone

I 9.45 Pm on sunday 12-9-10 itself.

On monday[protected] I was provided with various Mobile and Telephone No's of Technical person but of No use.

My complaint has not been solved till 16/9/2010 3.45PM

Company are there only to sell their products, does they are not bound to provide after sale service to their customers

from[protected] to[protected] my airtel DTH connection is showing NO SIGNAL but airtel company has not provided any assistance to me.
The dealer and the customer care executive not support my queries still now, Dealer ask for Rs.250 for remote and Rs.100. for petrol but the executive ask for only Rs.150, It is also a difference between company and dealer, So please solve this problem, I am very frusted from Airtel digitel service.
Shyam Singh
[protected]

I recently changed my Airtel connection from prepaid to postpaid. In my plan I have 5000 SMS free and I am using GPRS 2GB @Rs.98. Till now I would have sent around 1500 SMS and I use facebook everyday in my mobile. In the unbilled amount they charge Rs.1 for every SMS and 30p/50Kb. My unbilled amount is now Rs.2200, still 6 days more to prepare the bill. I got a SMS telling "you to pay Rs.1500 now since your credit limit is Rs.1200". Then I spoke to customer care and the person told not to worry and he would revert it back. But today I got a SMS telling that the outgoing is barred.

Even after taking to the customer care executives and their manager, they told that this is their policy and I should have increased your credit limit. And I had no choice but to pay Rs.1500.

My question is if I use all the 5000 SMS (which are free as per the plan) and 2GB for internet (which is free as per 98 plan), the unbilled amount will be more than Rs.17,582(5000 + 12,582) but the actual billing would be Rs.349 as per plan. Even if I increase my credit limit to say Rs.10,000 in this case, these Airtel guys would then say that you have exceeded your credit limit and you need to pay Rs.10,000 immediately to unbar your connection. What is TRAI doing or is it unaware of this?? Stern action should be taken for service providers who cheat cheat their customers like this in the name of "policy".

This is in regard to the complain against my customer id:[protected]

My Air Tel DTH was again have problem regarding No Signal again within 6 month of changing Setup Box.

So i registered complain regarding it on[protected] and my complain no. is 3741264 and representative tell me that our engineer will resolved it within 24 Hour.

But after two days no one can come to solve the problem. so i again call them on 3rd Sept. so they said will forward ur complain and wait for 24 Hr.

Then again no one come then again i call customer care and they again said me the same so from last 16 days i am not geting any servise from Airtel DTH.

So you are kindly requested to resolved my problem as early as possible or take ur DTH system and return my money back, so i can buy new one from other company.

And also i am not able to seeing my TV from last 16 days so ur kindly requested to refund my 16 days money to my account till i dont get solution.

I am facing this problem third time before 6th month i had same problem and Airtel DTH was resolved after 3 complain to u and taking 2 month and also dont get refund of that 2 months.

Now u have to take Hard action against Air tel DTH servises.

Pls so ur kindly requested to provide my money back and i dnt want to use airtel dth anymore.

Due to this i cant able to see any news , any show , any serials, any cricket match etc. so Airtel DTH have to pay for this also.

If right now they will not get solution then plsssssss ban on Air Tel DTH connection and take hard action.

Regards,

Pratik D. Parmar - [protected]

am from Hyderabad. My son joined at VIT, Vellore on 05.07.10. I have taken Airtel SIM card for my son with No.[protected] at VIT campus and paid Rs.865/ for SIM & Package. And My son submitted one photo, VIT ID Card & 10th Marks Memo. They told within one day it will be activated. The third day i.e. 07.07.10 when we asked for activation they asked to pay Rs.150/- for activation. We have paid Rs.150/- also. But till today ( 16.09.10) SIM not activated and nobody responding at VIT stall when we ask.

Suggest me what to do.

Airtel is requesting me to submit my ID proof or else they will deactivate my number ([protected]). They are demanding me to submit my proof frequently. i have submitted already 3 times and still they are demanding and they are not ready to accept my proof in emails and they need me to meet them in person and submit the proof. This is highly idiotic.....

The telecommunication companies these days are changing their policies in India at a fast track. They are loosing faith in customers and deviating more towards investing in smaller countries. These companies are in fact loosing ethics and lacking professionalism. This may be the result of their incompetent induction of professionals in different areas. which clearly indicate that these companies are in want of revenue at any cost. On the other hand they talk about Eco-green India, actually it is cost cutting at customer level, which saves money by not sending bills to the customer, May be this idea is noble if true. But it seems to be carrying an hidden agenda behind all this, about which a common customer is unaware of. The customers is the pillar of the company and the policies made by them these days are creating a huge gap between them and the customers. I think it will have a very bad impact in near future.Their employees are away from their job responsibilities. These scenarios may be present in other similar companies and i am sure you must be a victim of such things sometime,if you are a customer.These days these companies are working at a slowest speed and lack in making quick decisions to solve a customer problem. they have created lot's of division to improve the quality but they are unaware that the growth depends upon the slowest working division irrespective of the other divisions whether they are working fast. I am not a management guru, but i know that creating new business or buying other sick units, or small companies in small countries is NO Growth. You are only self satisfied since you are creating a dissatisfied customer's base on the other hand.

I am the victim of such circumstances with this companies being a old customer, i have observed many changes since the beginning at various levels even at the appellate or whether it's nodal level. I think there exist a great deal of communication gap among all levels and it seems that every employee is trying to save his/her skin whether he/she has to make false promises,lies, keeping customer in dark, changing policies with any intimation to the customers etc.

The only good step for the customer is to approach the Consumer Court , No doubt you can solve your issue, but why it happened? who created this discomfort for you & why? This is still a big question again, I wish they worked in ethical way and treated us like real customers instead of money making donkeys.
The top brass, the actuaries, the management gurus in these companies should realize this soon or it will be too late.


In my view point these big houses should be brought under RTI by the Government.

Hello sir,


I have been with airtel with the number for 3 months in this house and i have been with the number[protected] with stay and gain plan.And i have been informed that i would be charged 881 per month without using phone and i would be deducted with 100Rs from my 3rd month bill and if i am discontinuing the service i can get the remaining money back.And i have been told this from my welcome call and the sales man.after that i have called customer care and i have been given the same answer and i have been told the same by all.now i am in a position to vacate this house and i have checked to continue with the service there is no network in my permanent residence as per the feasibility check.so i cannot move the service there.so in order to cancel the service to know the procedures i called customer care then as per i am not satisfied from the answers i asked for a escalation manager and his name is harish and he told that i cannot get any money back from airtel as remaining one or something.then he asked sorry for the miscommunication.i dont want sorry this is not any relationship to ask sorry its money and you have to stick to your commitments and then why the same wrong info has been communicated through all the way then.i have spoken to the appellate as i cannot reach the nodal as his number always busy for more than 30 minutes and then as per the appellate request(Mahalakshmi) i am sending this mail.she asked me to get a call back request on this issue.please do the needy because i will not surrender the equipment if there is any negative answer because a person in your concern had told me that i can get the remaining amount as a cheque in 45 days to my permanent address.so i want this to be sorted out before i am cancelling you request as on oct 31.i want the active connection still oct 31.i want that to be disconnected on oct 31.i dont want to transfer ownership or this connection to my native where there is no network and i want the option that i have chosen and i have been committed for.and there is an apeallate number where i called in and i cant speak to manish singhai who is the appeallate but i have spoken to an idoit named Arvind who is very rude stated that they will take an legal action if not i am not paying the bill and airtel is not very transparent to the customers and i dont like the dominating answer by the appealate arvind and i want manish singhai the appealate to call me or else i will meet this issue through court.


This is the mail that i have sent to the appeallate and Airtel appeallate is manish singhai and i couldnt speak with him and i have spoken with the person called arvind he is very rude and said that money cant be refunded and then i said i cannot pay the bill then he said that legal action will be taken and he is threatening me stating that he cannot help Bharti Airtel is the second worst service provider next to BSNL.Indians are fooled by the service providers like this

Disconnection of landline no. 41724737 in the name of my father Mr. Jalal Masih , with immediate effect . we are getting lot of wrong calls and more over our out going call is nill , paying rent is not affordable .

therefore pls act on our complaint at the earliest.

Waiting for the prompt response .

Regards,
Nitin Massey
# [protected]

Dear sir
I am a airtel postpaid user. phone No [protected].My complaint is that my mobile phone bill on 11/9/2010 was only 30 rupees that became 569 rupees on date 12/09/2010 without use of any service at that mobile number.I have contacted on airtel complaint cell(complaint No F[protected] but they did not do any thing. Again same thing happened on 14/09/2010 when i got massage of rupees 648, 68 rupees more than the massage of date 13/09/2010 that was 580 rupees without any use of ser vice. i again complaint but airtel is not doing any thing to stop this.

There is an Airtel Tower situated in Village Dewapur, Police Station Barulli, District Gopalganj. The said Tower is situated at the Land of ONe person namely Bir Bahudur Singh. Said person is using electricity of Generator of Airtel Tower, unathroizedly, for his home appliances. His refrigerator, Color Television, Motor, 4 fans and more than 10 high power fluresent bulbs are being used 24 hours from the electricity of generator of Airtel Tower. He even charging batteries of other needy persons after taking fees from them. He tells that he has gotten permission from airtel authorities for the same and he is paying amounts to local airtel authorities for getting such fascilities. The local airtel officers, gets him alert when there is any checking by superior authorities. Please act accordingly to check such unathorized use of electricity.

I have been requesting for refund of deductions, OF RS 1997 started one year from ECS after i had surrendered my tel. , FOR THE PAST 9 MONTHS BUT THERE IS NO RESPONSE. FROM AIRTEL.while in india i visited their office but only false promise to refund shortly and they refused to give any document confirming or denying the same.
P. SHARMA
MOB [protected]


Re: TEL NO. [protected] [|BAL|Qrc639366|]

Dear sir,
Pl. refer to my complaint no. 28348176 and various reminders since
past 9 months, as well as personal visit to airtel sector-18 noida
where it was promised that refund for excess deduction will be
expeditiously done, i am still awaiting the refund of excess payment.
Pl. inform status of refund ASAP.



Pl. ref my complaint pending for over a month now. Inspite of various reminders deductions are still being made from my bank account.There is no response from your end except auto message to attend in 24 hrs.
date 6-2-2010 amount deducted Rs 647,date 4-1-2010 amount deducted Rs 759, date[protected] amount deducted Rs 591.
I will be compelled to take up the matter with consumer forum in case the deductions since last three months are not refunded immediately, and further deduction stopped. Pl. confirm to me and my bank of the same.
My accounts were -

1) Airtel Landline & Broadband - Account Id : 12120868 Airtel Landline number[protected]
2) Airtel Mobile - Account Number:[protected] Airtel Mobile Number: 91-[protected]

P. Sharma
mob: [protected]
On Thu, Jan 7, 2010 at 8:09 AM, pramod sharma <[protected]@gmail.com> wrote:





Pl. find all the relevant details for you to give a meaningful response. In case there is anything still required pl. be specific and do not hesitate to ask , but pl. arrange to refund the amount deducted.
I was using Airtel Telephone and Broadband Services till around March 2008. I was very pleased with your service, never had much of a problem. After which i became an NRI. I had discontinued both services(Landline+Broadband & Mobile) with Airtel before leaving India. But deductions are being done from ecs from my account.- Rs 591 on[protected] and Rs 791 on 4-1-2010. Please let me know why is it happening and kindly advise the refund procedure.


My accounts were -


1) Airtel Landline & Broadband - Account Id : 12120868 Airtel Landline number[protected]
2) Airtel Mobile - Account Number:[protected] Airtel Mobile Number: 91-[protected]


It feels very unfair to be paying for something i am not using from your side. Kindly look into it urgently to stop further deductions and refund the deducted amounts.


Hoping your post disconnection services are as good as others.


Thanking You


Piyush Sharma
E-319, Ram-Vihar, Sector-30, Noida (My registered address)



me, Care (18) Inbox Re: tel no. [protected] - … PM, Care NCR <Care.[protected]@airtel.in> wrote: Dear Mr. Sharma, Thank you for writing to Airtel … 4:02 pm
Piyush Sharma Inbox A/c[protected]Feb 2009 d/c problem). - … 03 PM To: care.[protected]@airtel.in Subject: deduction I have surrendered all airtel landline & mobile and am NRI for last one year but deductions are being done from ecs … Jul 1
121, me (2) Inbox Re: TEL NO. [protected] [|BAL|Qrc639366|] - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Jul 1
121 Inbox Re: TEL NO. [protected] [|BAL|Qrc847397|] - … mail us at care.[protected]@airtel.in > ¿ Fax us at[protected] > > Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. > 0114XXXXXX in the … May 10
121 Inbox Acknowledgement Mail. - … mail us at care.[protected]@airtel.in > ¿ Fax us at[protected] > > Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. > 0114XXXXXX in the … May 8
121, me (2) Inbox Re: TEL NO. [protected] [|BAL|Qrc643598|] - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … May 8
121 Inbox Acknowledgement Mail. - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Apr 5
121, me (2) Inbox Re: TEL NO. [protected] [|BAL|Qrc635549|] - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Apr 5
121 Inbox Acknowledgement Mail. - … pramod sharma To: Care.[protected]@airtel.in Message body: reply awaited p.sharma On 1/7/10, pramod sharma wrote: Dear Sir, The landline tel no. is [protected] P. Sharma On Wed … Apr 4
121 Inbox Acknowledgement Mail. - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Apr 3
Sharma, Ashish Inbox [protected] is the correct number. - … 13:14 To: care.[protected]@airtel.in Cc: Sharma, Ashish Subject: Fwd: V.IMP. [protected] is the correct number. Forwarded message From: Sharma, Ashish … Mar 3
Sharma, Ashish Inbox FW: [protected] - … 12:06 To: care.[protected]@airtel.in Cc: Sharma, Ashish Subject: [protected] Forwarded message From: saurabh wadhawan <saurabh.[protected]@gmail.com … Mar 3
Ashish, me (3) Inbox Airtel Billing. - … PM, Care NCR <Care.[protected]@airtel.in> wrote: Dear Mr. Sharma, Thank you for writing to Airtel Telemedia Services. We would like to inform that the details furnished by … Feb 23
Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Feb 22
Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Feb 17
me (4) [protected] - … mail us at care.[protected]@airtel.in · Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Feb 17
piyush, me (2) Inbox Complaint Ref:[protected] … mail us at care.[protected]@airtel.in · Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Feb 6
Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Feb 3
Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Jan 28
Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Jan 24

Hi,

I have been asked to submint documents regarding verification by airtel..i got a message..tis is really a inconvienence..i have already submitted the documents during the purchase of the sim.

Regards,
lakshmi

My Mobile No-[protected] and my SIM was lost.

So, I had gone to your Fort gallery on 2nd September 2010 and received a duplicate SIM which was to be activated within 4 hours but the same was not activated after 4 hours.

Subsequently, when I had called your helpdesk, he told that there is a problem with the SIM and he would deliver the same within one working day. Since then I had been following up continuously but till date neither I had received the SIM and again I had been receiving false commitment from your
helpdesk that he would deliver my duplicate SIM but till date no one has turned up.

Service is very poor and pathetic from your end.

Kindly escalate the same at the earliest.

Dear Sir,

I have been using a blackberry airtel service (number [protected]) for a year upto March 2010. I work for the UN and have been posted to Kenya now. Before leaving i wanted to cancel my phone in India so I went to the airtel relationship centre. They told me first three months its better to leave it in safe custody, after which it will automatically be cancelled. I said I dont need the phone as I am moving, but they kept insisting, I said is it gonna cost me anything, the Relationship center said no. They made me call using a landline in the centre to office. The person on the telephone confirmed that the phone is in safe custody, I said what is the proof they said, they have made the changes and its been done. Now I am in Kenya for over 6 months now and like the centre said I thought it would have been cancelled, so i forgot about it, as I dont need an indian number.

Two days later i get calls from my friends in India, that somebody is threatening them with legal notice for an unpaid bill. I was surprised and i called the number back, from which the calls came. This guy sameer who claims to be an advocate for airtel. Says that since i didnt cancel my phone its being charged. I asked him why are you calling my friends, if you were from airtel you will have my registered email with you. He says its blocked and he is talking non sense that he is calling only those who are very close to me in a sarcastic way. I am absolutely shocked that, having followed a procedure properly as said by Airtel relationship centre in galleria gurgaon, and always been a prompt bill paying customer, I am made to go through this harassement and made to make calls all the way from Kenya.

He claims, my phone is now active, although I have not used the sim since March since i put it in safe custody and cancellation. He says the bill period is May to July. How is this possible, when the sim is off and I am in Kenya? Is this a prank, or does Airtel takes pleasure in harassing its loyal customers? I have always had airtel connection since the time i bought my cell phone and have always paid my bill on time. I have always followed procedures. So why is this false bills? and harassing phone calls, not just to me, but to all my friends?

I have followed the instructions by the relationship centre, who said after three months of safe custody the sim would automatically expire and cant the people realize someone who has paid bills regularly how is defaulting? arent airtel departments connected at all. The customer has clearly moved out of country, the airtel guys forced him to put up safe custody when he wanted to cancel it, and lied that it will automatically cancel, and now harassing him through some thugs. I do not owe anything to airtel, but airtel still owes me the 1500 deposit i made for ISD calls. Which I have had no time collect. Now this false bills are put on a phone thats disconnected.

I would like to take this matter to court. Please advice me.

Regards,

Dr BVJ Gandhi

Sir, I have applied for broadband connection on 19/07/2010 by paying Rs. 1800/- through cheque but due to non availability of network area, the same can not be finalised.
I have made hundreds of calls at Local office Lucknow but all in vain.
At last on 6th Sept. 2010 I personally visited the local office and informed that my refund has been finalised but the said cheque is yet to reach the destination of 8 kilometers (between office of Airtel to my residence).
My address is L-VI/72 Sector "N" Aliganj, Lucknow (Tel>[protected]
E-mail address is [protected]@yahoo.com.
Please expedite immediately.
Yours sincerely
Durga Das Bagchi

Recording from Mobile not working with Airtel DVR connection

Hi,

I purchased normal Airtel digital TV connection sometime around March, 2010. Customer ID: [protected]. Location: Bangalore. Around May 1st week-2010, I upgraded to Airtel DVR (Recorder) connection. As of now, I only have 1 connection and that of Airtel DVR. I'm successfully able to record programs from set top box.

However, I'm unable to record any channel from my mobile. I was successfully able to download the mobile application, login using my credentials. I'm also able to see list of channels. However, when I select the option to 'Record' any channel, I always get a message: "Please upgrade to Airtel Digital Recorder to enable recording". It seems that somewhere on the account, it thinks that I do not own a recorder. I've opened up several Service Request for this issue and Airtel just resolves it in 2 days without even checking with me. It seems that the representatives are more interested in the number of cases resolved within a timeline rather than actually resolving the case. I spoke to Mary also who is floor manager here in Bangalore, but still no resolution.
I can be reached directly at [protected] for any queries. Looking forward to a resolution to this issue from a company that is known for its excellent customer service

Thanks,
Neel Vora

this is to bring under your kind notice that i am prashant.
i recently surfed 0.facebook.com which is free by facebook itself after logging out my balance was deducted alot it was around 31.99 but now its 15.76 many times i reported this issue to costumer care. but they take it prob very lightly even i just used facebook for 10-15 seconds but still balance was deducted around 15rs i faced this problem many times and now i am really fed up. my mobile no. is [protected] please tell me why does it happen again and again.

Dear Team,
This is to inform you that ,I had purchased goods worth 2499/- I got a Airtel Digital TV activation kit,I tried to install the same for not less then 50 times but the same is not activated,I went to Bigbazar for a complain but they denied telling I must go to Airtel office as they are vendors.Now pls tell me how can I activate the same?It is more them a year now.

Mridul Baishya.

i have an inrernet messege wap/gclub for browsing, i have already recharged Rs.97 for unlimited 2GB browsing.while opening this site a receive a messege your account has been debited with Rs.30/month for activation Games.which i dont want.and my aitel a/c [protected] is also debited by using GPRS INSTAED OF recarging with Rs.97/0- i do not know why aitel service providers are making us us fool and debting our accounts a sper their wish.