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V
viralkhatri
from Rajkot, Gujarat
Sep 17, 2010
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Address: Ahmedabad, Gujarat

[[[[[[ PLEASE GO THROUGH BELOW MAILS I HAVE mail TO AIRTEL DTH.
YET NO POSITIVE RESPONSE RECEIVED FROM AIRTEL DTH PERSONALS. ]]]]]

Connection in name of: VIRAL KHATRI.
CUSTOMER ID: [protected].



From: Gmail Viral <>
Date: Mon, 13 Sep 2010 15:37:21 +0530
Subject: New connection
To: "[protected]@airtel.in" <[protected]@airtel.in>


Dear sir,
I have applied for new connection via 12148.

Mr. LAXMAN had guided me for product AIRTEL HD. Had ordered it on
SATURDAY I.e 11/9/2010 & made payment via credit card.
Now according to Mr.LAXMAN & commitment he made was same day
installation. And failed with this commitment. I had thrice asked him
that will installation be done by today EVENING. And he repeatedly told
yes.

I talked to 12148 many times and told will do installation on
12/9/2010. & was nt installed.

yet as on today I.e 13/9/2010 installation is not done. I hve called
in morning for the same & talked with Mr.NILESH. He told me will check
status & call u within a hour. Since i didnt received any call after 3
hrs I called again. The representative didn't told me name & whn I
inquired about my new connection he talked rudely tht it will be
installed & told me not to call again and again for the same and
disconnected call.

Since after this attitude of AIRTEL dth personal, I thnk eirther AIRTEL
have no interest to sell product & is only interested in harassment &
thinks customers are their PEONS.

Hope to resolve this matter at earliest.

Rgds.
Viral Khatri.


[protected]@airtel.in
date Wed, Sep 15, 2010 at 4:42 PM
subject New connection REMINDER 2
mailed-by gmail.com


Dear sir,
REMINDER2

WITH REFERENCE TO ABOVE MAIL.
I HAD CONTACTED 12148 & HAD CONVERSATION WITH MR.NILESH. AND HAD
GUIDED ME TO CONTACT DISTRIBUTOR IN AREA. I HAD PLACED ORDER WITH
AIRTEL 12148 ONLINE AND WHY I SHOULD CONTACT DISTRIBUTOR.

SECONDLY I HAVE CONTACTED DISTRIBUTOR. AND DISTRIBUTOR TOLD ME THAT
COMPANY IS NOT SENDING HD SET TOP BOX, AND MISGUIDING CUSTOMERS & FOR
IT DISTRIBUTOR HAVE TO SUFFER AND HEAR WORDS.

REQUESTED TO REVERT AT EARLIEST.

RGDS.
VIRAL KHATRI.


((((since above mail was not replied i wrote to nodal officer))))


Dear sir,

I have sent above mail at [protected]@airtel.in

Airtel customer care 12148 is misguiding me. you can go through above
mail and oblige.

At time of payment and all commitment is made for same day installation.
*after payment*
while contacting on 12148 Mrs. Reshama is telling it takes 72hrs for
installation.
Other representative Mr.Nilesh tell it takes 48hrs for installation.
on next call another representative tells you have to contact you
nearest dealer for it. (WHY SHOULD I CONTACT DELEAR IN THIS CASE AS PURCHASE PROCEDURE IS DONE ONLINE VIA NO.12148)
Then also I had contacted dealer and told we are running out of stock of AIRTEL HD
box.

This thing of airtel is really very very hilarious. You are requested to
do needful at your end.

your cooperation in the matter will be highly appreciated.

Many Thanks.
Viral. Khatri.


{{{{On 17/9/2010 FOLLOWING MAIL TO NODAL OFFICER & [protected]@airtel.iN }}}}

Dear sir,

I am not able to talk to Mr.Gopal. Suryavanshi (GUJARAT AIRTEL DTH NODAL OFFICER).
He is always in meeting from last 7 days. As there representative responds.
On website there is a NO.[protected]. This is given as contact no. for Mr.Gopal but he is never at desk
from last week.

So my question, is a nodal officer appointed to server customers problem or to manage supplies of set top box?
as not able to do both....

Instead of him I had talk with Miss. Pinky. And was a worst thing. She
cannot understand problem.

And gives no of Mr.Narayan.([protected])
Mr.Narayan gives no. of Devang.([protected])
Mr.devang gives no. of Kripesh ([protected])
I HAD CALLED TO ALL THIS GYUS. And this thing goes on.

So I doubt that is this the thing for which nodal officer are appointed. (VERY POOR ASSISTANCE)
Its really a very very hilarious thing about airtel irresponsible officers.

Hope nodal officer Mr.gopal. Revert to this mail and gets problem solve.

Many thanks.
Viral. Khatri.





Dear sir,

If there is no HD box with AIRTEL they should not take order.
And there should be system like giving booking numbers.
When booking no. comes then only credit card should be punched for transaction. Why does AIRTEL needs advance payment for delayed services.

You are requested to look into the matter and install HD box at earliest. As I have seen online there are many problems related to late installation.

SOME RESOLUTION SHOULD BE PASSED FOR IT.
Instead of misguiding customers.

As this was my worst experience.
I would not suggest other to buy AIRTEL DTH.

Hope my problem to be solved at earliest.

Rgds.
Viral khatri.


REQUESTED TO REVERT ON MY MAIL
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    V
    VishwasG
    from New Delhi, Delhi
    Sep 17, 2010
    Resolved
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    Address: West Delhi, Delhi

    Sir/Madam.
    Recently, i received a highly over rated bill , on my airtel broadband connection. I expect it to be 220, but i got a bill of RS. 2500 . The everyday usage list on the bill is completely fake, as have never used this connection since last 6 months almost ( All my past cancellation requests and also the last bills reflect the 0 usage). As since last 6 months, I am using my MTNL connection for my internet requirements. However keeping the airtel connection just to fall back upon in case there is some problem with MTNL lines.
    After getting the overrated bill, i immediately (on 11.sep.2010) called the customer care to resolve it ( complaint no.:[protected]. They replied me to solve it only uptil 18 sep 2010

    I highly doubt the problem is related to either faulty lines or modem. So with the fear of getting an overrated bill again, and so not waiting for 18 sep 2010, i also, requested to cut off the internet lines with an immediate effect. ( Request: 1191489 ). However this request is constantly being ignored, and even after launching my request to end up this faulty connection on 11.sep.2010, no officer has yet visited me to solve the issue. I fear that their delay would end up in charging me with an unaffordable amount by 18 sep 2010 with a fake usage list again.
    After 6 days of waiting i got a call from Airtel (17 sep. 2010), that they have come to the conclusion that the bill generated is ok. On asking, what was the process through which they came to this conclusion, they just told me that it can't be disclosed. I was surprised that after 6 days of waiting, no airtel officer ever came to check the lines, or modem, and they just report me back that the bill is ok.
    I even requested them to provide me the website list ( as i am sure, it must be fake, as i never used the internet connection ) they were unable to do so.
    As i discussed more, they just reopened the case.Sir/Madam, they have already taken 6 days for this, and yet they have not solved my problem. I am sure, after 6 days, they would again report me with the same declaration, without even looking into the case. They are delaying this case, and i may recieve my next inflated bill ( However i have already told them to cut off this connection at 11 sep only).

    Sir/ Madam, what i need is only the list of websites which according to them i have accessed in this month. With their attitude and services i don't hope any information regarding for what they are billing me such a high amount, when the fact is my internet consumption was almost nil, as it is since last 6 months.

    Please help me in resolving this issue.
    thanks

    Vishwas Gagrani
    [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
    :/
    It's almost 5 days passed, since i wrote my first application here and 11 days since i first launched my complaint to customer care. But i am still waiting like an , with no clues, where my request is standing, or at what stage of progress my application is ? No officer has yet ever visited my home to see through the problem, and my connection too has not been disconnected yet. Customer care has no idea about the progress made for my application.

    Vishwas
    ok.
    well, it's 25 sep. Total 15 days passed. And i am still waiting for my connection to be disconnected ( I request the same at 11 sep) and some airtel officer to check the modem and lines, and also the accessed website list .
    Also, i can see Airtel has dispatched my next bill.

    Vishwas.
    This is with respect to this thread in the same forum :
    http://www.consumercourtforum.in/f40/airtel-broadband-fake-billing-25676/

    Well, Airtel could never solve any problem ever. I had to ultimately make a complaint to TRAI about the whole matter. However the matter seemed to get solved, when in Nov 2010, Airtel finally disconnected my connection.

    But they have again started with their calls, and most annoyingly, this time a lady is constantly calling me, and abusing me in very dirty language. The phone numbers are :
    [protected]
    [protected]

    Her words are as follows:

    "Abe bhikhari, paise nahi de sakta hai to haath mein katora le kar bazaar mein bheekh maang "

    "Teri aukat nahi hai kya paise dene kee "

    "Maa ka doodh peeya hai to phone mat rakh"

    "Tere poore khandan mein ko teree aukat deekhaoongee"

    Well..she said a lot of things. However i have made a complaint against this call in police, but my sincere request to Airtel, to stop such a dirty way of business. Thanks.

    Vishwas.
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      pattnaya
      from Ahmedabad, Gujarat
      Sep 17, 2010
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      Address: Bangalore, Karnataka

      I have recharged my mobile phone number with Rs 50 only through online. The amount was deducted from my bank account but never got recharged in my phone. I have given 7 complaints in written to the nodal officer as well, but still not have resolved.

      It is a best example of the pathetic service that Airtel offers to its customers.

      Moreover when i called the customer care they cut Rs 3 from my account for talking to them and registering a complaint.

      Moreover the customer services reps think they are doing a favor by answering our calls. They forget they are getting salary because we are using their services. One rep told me it is not possible to recharge Rs 50 online and only Rs 350 can be recharged online. That bugger even cannot understand or did not understand deliberately and kept on telling Rs .350 continuously. Looks like he was screwed by his boss that day :). Anyways the problem remains the same and still not resolved after 30 days of the incident. Looks like the INdian Police department is performing better than these corporate crooks.

      I recommend, do not use the so-called online facility for anything for these corporates. They say it is for the user benefit, but it is actually a strategy to cut cost for them and pocket the consumer's money. Shame on the Financial Auditors also who audit these company's accounts and give a clean chit. If Company like Satyam can do frauds, why not Airtel.

      Wake up consumers!
      Aug 13, 2020
      Complaint marked as Resolved 
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        niljag2005
        Sep 17, 2010
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        Address: Mysore, Karnataka

        Recently I have moved to London for business visit. Before coming to abraod I recharged my Airtel mobile - [protected] with 2000/ Rs to ensure I will work in roaming.

        But after week I landed in London , I got error message on my mobile saying SIM REGISTRATION FAILED. I called Airtel customer care and even sent email to customer care but didnt get any response from them.

        One fine day , I got reply from customer care that my number has been disconnected and I will have to for new connection. Without any information airtel disconnected my number and made it available for sale which is not legal.

        Can you please look into this and let me know if I can get my number and rupees back.
        Aug 13, 2020
        Complaint marked as Resolved 

        Airtel-Prepaid — Airtel Prepaid Roaming charges-Reg.

        Dear Sir,
        Im sundararaman using airtel prepaid for past 6 years. When ever im in roaming i get more troubles in charges. It will create more mental torture in me. For each and every time I call the customercare and reverse the amount in to my account that was wrongly debited. This is not fair of debeting cash from my acount without my knowledge. I want to have the details of all incoming and outgoing and also the roaming charges from march 1st 2010 to til now. I expect favourable reply form your side asap.My mobile number is [protected].
        Hi Friend,
        If You are looking for Cheap + International + Sim = Then go for Clay Telecom
        “Want to save over 70% on international roaming charges?
        Simply go to http://clay.co.in/landingpage.aspx and get your Clay Telecom connection today.”
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          V
          vish27
          from Chennai, Tamil Nadu
          Sep 16, 2010
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          Address: Chennai, Tamil Nadu

          I was using 0.facebook.com in my mob as it indicates in both facebook website and in mobile browser stating tat its free.
          But aft aug 31 thy were charging me. like around 10 rupes and more of every time ..
          tis website is a full text version adn still dono hw it took tat much KB's..
          and tis is really a wicked answer i got from airtel customer care saying only the login page is free and if i login and enter inside thy'll charge..
          for wtf thy give its free FB browsing in FB websites and even at the top of mobile browser i dono.. cheat.. !! lost many balance in tis..@
          Aug 13, 2020
          Complaint marked as Resolved 
          even mine too...do we have to use mobile office or airtel live while using 0.facebook.com?
          my phn no is [protected]
          [protected]@yahoo.com
          Even i'm charged for using 0.facebook thru airtel live... pls send me de details regardin de data charges for using 0.facebook...
          Mail id s [protected]@gmail.com...
          me tooo..i'm also charged for using 0.facebook.com
          I'm fed up
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            R
            rheosiva
            from Pune, Maharashtra
            Sep 16, 2010
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            Address: Chennai, Tamil Nadu

            Requesting ID proof resubmission

            Airtel is requesting me to submit my ID proof or else they will deactivate my number ([protected]).
            I have received a call from Airtel, demanding me to resubmit my id-proof also they told me that Mobile Sim Registration is not made to my number correctly. they told with some other name the actual registration is done.

            So i have totally confused, also to verify this i have made a call to Airtel prepaid complaint - 198;

            in that i have made a complaint that i have got a call, asking me id proof re-submission, but the customer support person told that all the documents submitted so far is clear, also i have verified the mobile sim registration is done in my name only.

            i have given the complaint with the number in which i get the call from,

            but still i am below getting message from AT-Airtel daily,

            "Last chance to avoid disconnection. Last date extended, pls submit your document & form before 19-Sep. Also get Free 40 A2A minutes, pls ignore if sumitted already"

            I am confused whether i have submit or not, if they have already then, why submitting again.
            Aug 13, 2020
            Complaint marked as Resolved 

            Airtel — Non-issue of mobile number in spite of giving ID proof

            Sir,
            This is to inform you that I, Praveen Shokeen, resident of Nilothi (near Nangloi), Delhi, have lost my number [protected].
            I went to Airtel office in Hari Nagar near Jail Road. Inspite of requesting again and again and giving a new ID proof, they are not responding to the request.
            The request was made on 13/04/2010 with 25/- cash as well. They promised to forward the request within one week but after one week they said your request was not forwarded.

            Kindly look into the matter and help please.
            Requesting ID proof resubmission

            Airtel is requesting me to submit my ID proof or else they will deactivate my number ([protected]).
            I have received a call from Airtel, demanding me to resubmit my id-proof also they told me that Mobile Sim Registration is not made to my number correctly. they told with some other name the actual registration is done.

            So i have totally confused, also to verify this i have made a call to Airtel prepaid complaint - 198;

            in that i have made a complaint that i have got a call, asking me id proof re-submission, but the customer support person told that all the documents submitted so far is clear, also i have verified the mobile sim registration is done in my name only.

            i have given the complaint with the number in which i get the call from,

            but still i am below getting message from AT-Airtel daily,

            "Last chance to avoid disconnection. Last date extended, pls submit your document & form before 19-Sep. Also get Free 40 A2A minutes, pls ignore if sumitted already"

            I am confused whether i have submit or not, if they have already then, why submitting again.
            Dear Friend,

            I'm also getting the same msg and call from AT-Airtel. I don't know whether i need to submit the document or not..

            Airtel Customer care is also not responding properly.

            Please Suggest a good solution. My number is [protected]
            Dear Sir,
            I'm also facing the same problem. Airtel CC is not taking it as an issue. Pls suggest a solution and my no. is [protected]. The person who called me to renew my no. is not aware of the airtel office situated near to Pallavaram. Pls reply.
            FROM



            S.ArunKumar

            No: 89/B, Gingee Road,

            Sudhagar nagar,

            Tindivanam-604001.

            Villupuram Dist.



            TO

            The Airtel Office

            Chennai





            Hello Sir,



            I need one information & clarification for your airtel office.



            Sub:

            Please change of my proof in my airtel number: [protected].



            Sim Card No:[protected]-H 1.





            I am S.ArunKumar last two years before I was brought airtel sim card in my native place(Tindivanam).But unfortunately my sim card is proof will be changed by Mr. SAHUL AHMEED. I was informing ‘n’ number of times in my airtel distributor and airtel customer care. I was give my photo’s & proof also but he was not response for my queries. Just two days before I need dummy sim card. I was got it from pondcherry. She also tells this no is not your proof sir, please contact your distributor. What can do for you sir? Please response my queries with in two days.







            I will attach my proof in this mail please change my address immediately and then please contact me…
            Dear Sir/Madam,

            This is to inform you that, I am an Airtel Prepaid Connection holder. My Airtel No. [protected]. Due to the unavoidable circumstances I can't submit my document.

            Please extent my time for submitting the document at least 2 days.

            Thanking you for anticipation.

            Yours truly,

            Sankar Nath Dey
            This is to inform you that, I am an Airtel prepaid connection holder My Mobile No.is [protected] Sir I have submite ID proof documents at post office Hospet-583201, Airtel message received your id proof is incorrect now our out going calls is cut off.
            Kindly check your applicatin i have submitted correctly folowing documents.1) Ration card, 2) Pan Card, 3) 1No color photo, 4) Airtel Form.
            I hope above information sufficint kindly active my airtel prepaid no.

            Warm Regards,
            Pundalik Dasar,
            HOSPET - 583 201
            i need my incoming list inlast one month please give me my email id... [protected]@gmail.com...this is my mail id..
            HI DR, , I AM NAGARAJ...I AM ALWAYS USED IN AIRTEL SIM...PLEASE I NEED LAST ONE MONTH INCOMING CAL LIST IN MY NUMBER, ..SEND MY EMAIL ID...THIS IS MY NUMBER [protected]
            hello sir
            abhayraj[protected] ko airtel sim liya tha to sir uski id abhi tak nahi puchi ha kirpaya aap say request ha meri sim no [protected] ki id kis airtel mini stor ko bhaj do.

            id proof-
            abhay raj
            sunder pur tiraha
            etawah-206001
            dist- etawah
            pls sir cont no -[protected]
            Sir Iam Ramkumar

            My Mobile Number is [protected] this number usin fast 5 years
            My Number Activate it Please send My Details

            Ramkumar
            Door No :71A
            Doripalli (Village )& (post)
            Hosur (Taluk)
            Krishnagiri (Dt)
            Requesting ID proof resubmission

            Airtel is requesting me to submit my ID proof or else they will deactivate my number ([protected]).
            I have received a call from Airtel, demanding me to resubmit my id-proof also they told me that Mobile Sim Registration is not made to my number correctly. they told with some other name the actual registration is done.

            So i have totally confused, also to verify this i have made a call to Airtel prepaid complaint - 198;

            in that i have made a complaint that i have got a call, asking me id proof re-submission, but the customer support person told that all the documents submitted so far is clear, also i have verified the mobile sim registration is done in my name only.

            i have given the complaint with the number in which i get the call from,

            but still i am below getting message from AT-Airtel daily,


            I am confused whether i have submit or not, if they have already then, why submitting again.
            sir i had already submit by proof while buying airtel sim -number is [protected] .but now my number is now blocked due to non submission of proof so plz activate my number
            sir i had already submit my proof while porting airtel sim, number is [protected], but now my number is now blocked due to non submission of proof so please activate my airtel sim, i have attached my id proof, thanking you sir.

            my name is P.V.Prabhu
            Piyush Pratap Singh

            House No: H.I.G-85 Rambha kunj,

            Vikash Nagar Vistar Fci Road,

            Near Nakha Relway Stacen.

            Bargadwa.

            Gorakhpur. (U.P)



            TO

            The Airtel Office

            Chennai





            Hello Sir,




            Sub:

            Please change of my proof in my airtel number: +91-[protected].

            Sim Card No:[protected]H-3.

            This is to inform you that, I am an Airtel prepaid connection holder My Mobile No.is [protected] Sir I have submite ID proof documents at post Retelar Airtel Call received your id proof is Not Submited Kindly check your applicatin i have submitted correctly folowing documents.1) D.L, 2) Pan Card, 3) 1No color photo, 4) Airtel Form.

            Warm Regards,
            Piyush Pratap Singh,
            Gorakhpur (U.P)
            To
            Airtel office
            Andhra pradesh
            Eluru
            West godavari district

            Hello sir
            I am Md.Abdul Intyaz please charge my for this number:+91-[protected]

            Sim card no:[protected]

            my emil id for clarification [protected]@gmail.com

            This to inform to you sir as my proof are sumited and kindly i am reporting that my connection is not connected please i submit to Retelar my prof documents please kindly connection to this number:+91-[protected]

            i sumbit my photo and andra card as rule and gerlation

            Thanking you

            general clarification
            Name:Md.abdul intyaz
            Address:pension mahalla 2 town Eluru
            Door no:18-1-18
            Eluru;west godavari dirstict
            Aadhaar card no:[protected]
            my airtel number are not working
            my sim no is:[protected]
            my mobile number is:[protected]
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              B
              biranchi125
              from Valsad, Gujarat
              Sep 16, 2010
              Resolved
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              Resolved

              Address: Hyderabad, Andhra Pradesh

              I am Biranchi Narayan Nayak. I am an AXIS Bank customer. And I have savings account with NetConnect facilities for Internet Banking.I am a prepaid AIRTEL customer. I have registered my Mobile number (AIrtel subscriber) on the Banks's website http://www.axisbank.com. Every time i do an online transcation, an SMS is being sent from the Bank to my mobile having the NETSECURE token. And using that token we perform our internet transaction.

              But for few days i am not getting the NETSECURE token on my mobile phone , and most of the times the SMS reaches me after a long time by then the transaction would expire. But it is clearly mentioned in the Banking site that the SMS bearing the NETSEURE token would reach within 1 minute.

              When I tried to contact the Airtel Customer Care (198), they were not able to give me satisfactory answers. I couldn't do the transactions on time, due to which i had to bear heavy penalty.

              Please let me know what are the actions that i should take against the Mobile Service Provider and recovery my money.
              Aug 13, 2020
              Complaint marked as Resolved 

              AirTel — delay in disconnection of mobile phones

              i having a corporate connection in my co name told airtel co to disconnect 3 numbers as i do not require them on 23 of october 2009 in written.but it was not disconected till 10 feb 2010.i was billed for the same. they should wave off the money charged from me
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                A
                anubhavpandey
                from Mumbai, Maharashtra
                Sep 16, 2010
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                Address: Gurgaon, Haryana

                Hello,

                Please refer to the complaint below:
                http://www.consumercomplaints.in/complaints/airtel-dth-c422897.html

                I was told by the managers that the relocation will not be charged.

                Why the hell should I pay you Rs. 300 when you have only partially provided the services.
                The service provided was pathetic and I demand a refund.

                Else I should take this matter forward legally.

                regards,
                anubhav
                Customer No: [protected]
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                  E
                  eshykac
                  from New Delhi, Delhi
                  Sep 16, 2010
                  Resolved
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                  Resolved

                  Address: Jaipur, Rajasthan

                  My Airtel digital TV A/c No. is[protected]. My compliant No. is 3816872 I booked this complaint on[protected] at 12.33 PM.

                  Representative on toll free No. [protected] has assured me that ur compliant will be resolved today till 5.30PM today.

                  I again called at 5.56PM on the same day than also representative on the same toll free no. assured me of the same time limit.

                  but no technical representative visited or called me up

                  So I again call on toll free no. at 7.25 P.M. ON[protected], this time ur representative said that we will SMS you our dealer phone No. on which you have to call. I did not get any SMS I again called on ur toll free No. were I was provided with the Mo. No. of the dealer Mr. Ravi, Mo.No.[protected]. I called dealer on sunday but he did not answered my Phone

                  I 9.45 Pm on sunday 12-9-10 itself.

                  On monday[protected] I was provided with various Mobile and Telephone No's of Technical person but of No use.

                  My complaint has not been solved till 16/9/2010 3.45PM

                  Company are there only to sell their products, does they are not bound to provide after sale service to their customers

                  from[protected] to[protected] my airtel DTH connection is showing NO SIGNAL but airtel company has not provided any assistance to me.
                  The dealer and the customer care executive not support my queries still now, Dealer ask for Rs.250 for remote and Rs.100. for petrol but the executive ask for only Rs.150, It is also a difference between company and dealer, So please solve this problem, I am very frusted from Airtel digitel service.
                  Shyam Singh
                  [protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  Hi
                  my name is mohan lal soni . i m from rajasthan chirawa, i have one complaint regarding your customer service is so bad even they dont know how to talk with my family they r calling at my home and they r saying to recharge. but very bad and bad customer service . now i feel to remove this dis. tv

                  regards
                  mahan lal
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                    K
                    karthikcreative
                    Sep 16, 2010
                    Resolved
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                    Address: Chennai, Tamil Nadu

                    I recently changed my Airtel connection from prepaid to postpaid. In my plan I have 5000 SMS free and I am using GPRS 2GB @Rs.98. Till now I would have sent around 1500 SMS and I use facebook everyday in my mobile. In the unbilled amount they charge Rs.1 for every SMS and 30p/50Kb. My unbilled amount is now Rs.2200, still 6 days more to prepare the bill. I got a SMS telling "you to pay Rs.1500 now since your credit limit is Rs.1200". Then I spoke to customer care and the person told not to worry and he would revert it back. But today I got a SMS telling that the outgoing is barred.

                    Even after taking to the customer care executives and their manager, they told that this is their policy and I should have increased your credit limit. And I had no choice but to pay Rs.1500.

                    My question is if I use all the 5000 SMS (which are free as per the plan) and 2GB for internet (which is free as per 98 plan), the unbilled amount will be more than Rs.17,582(5000 + 12,582) but the actual billing would be Rs.349 as per plan. Even if I increase my credit limit to say Rs.10,000 in this case, these Airtel guys would then say that you have exceeded your credit limit and you need to pay Rs.10,000 immediately to unbar your connection. What is TRAI doing or is it unaware of this?? Stern action should be taken for service providers who cheat cheat their customers like this in the name of "policy".
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      pdp231278
                      from Buldana, Maharashtra
                      Sep 16, 2010
                      Resolved
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                      Address: Gandhinagar, Gujarat

                      This is in regard to the complain against my customer id:[protected]

                      My Air Tel DTH was again have problem regarding No Signal again within 6 month of changing Setup Box.

                      So i registered complain regarding it on[protected] and my complain no. is 3741264 and representative tell me that our engineer will resolved it within 24 Hour.

                      But after two days no one can come to solve the problem. so i again call them on 3rd Sept. so they said will forward ur complain and wait for 24 Hr.

                      Then again no one come then again i call customer care and they again said me the same so from last 16 days i am not geting any servise from Airtel DTH.

                      So you are kindly requested to resolved my problem as early as possible or take ur DTH system and return my money back, so i can buy new one from other company.

                      And also i am not able to seeing my TV from last 16 days so ur kindly requested to refund my 16 days money to my account till i dont get solution.

                      I am facing this problem third time before 6th month i had same problem and Airtel DTH was resolved after 3 complain to u and taking 2 month and also dont get refund of that 2 months.

                      Now u have to take Hard action against Air tel DTH servises.

                      Pls so ur kindly requested to provide my money back and i dnt want to use airtel dth anymore.

                      Due to this i cant able to see any news , any show , any serials, any cricket match etc. so Airtel DTH have to pay for this also.

                      If right now they will not get solution then plsssssss ban on Air Tel DTH connection and take hard action.

                      Regards,

                      Pratik D. Parmar - [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        yrkyerram
                        from Bengaluru, Karnataka
                        Sep 16, 2010
                        Resolved
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                        Address: Vellore, Tamil Nadu

                        am from Hyderabad. My son joined at VIT, Vellore on 05.07.10. I have taken Airtel SIM card for my son with No.[protected] at VIT campus and paid Rs.865/ for SIM & Package. And My son submitted one photo, VIT ID Card & 10th Marks Memo. They told within one day it will be activated. The third day i.e. 07.07.10 when we asked for activation they asked to pay Rs.150/- for activation. We have paid Rs.150/- also. But till today ( 16.09.10) SIM not activated and nobody responding at VIT stall when we ask.

                        Suggest me what to do.
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        sim card cal details
                        last 5 days my sim inoming/outginng facilitis was not working, Ihave submitted my adress & id proof today but airtel office incharge told that sim will activatted after 15day, sim deactivated without infomation/sms, sim to be activate as soon as possible.
                        SUDHIR MEHTA
                        CHITTORGARH
                        RAJASTHAN
                        SIM NO.-[protected]
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                          onlygk
                          from Chennai, Tamil Nadu
                          Sep 16, 2010
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                          Address: Coimbatore, Tamil Nadu

                          Airtel is requesting me to submit my ID proof or else they will deactivate my number ([protected]). They are demanding me to submit my proof frequently. i have submitted already 3 times and still they are demanding and they are not ready to accept my proof in emails and they need me to meet them in person and submit the proof. This is highly idiotic.....
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Airtel is requesting me also to submit my ID proof or else they will deactivate my number ([protected]). They are demanding me to submit my proof frequently. i have already it. we do not have any time or what? just to go personally and submit it again? These people are real nuisance! I once informed customer care that it has already been submitted so dont send any SMS again. He said ok and again after one/two days it started again. To comman man they are very strict but to all those who are underworlds kings no identity proof needed for them!
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                            chemistrysuhailsir
                            from Ludhiana, Punjab
                            Sep 15, 2010
                            Resolved
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                            Address: West Delhi, Delhi

                            The telecommunication companies these days are changing their policies in India at a fast track. They are loosing faith in customers and deviating more towards investing in smaller countries. These companies are in fact loosing ethics and lacking professionalism. This may be the result of their incompetent induction of professionals in different areas. which clearly indicate that these companies are in want of revenue at any cost. On the other hand they talk about Eco-green India, actually it is cost cutting at customer level, which saves money by not sending bills to the customer, May be this idea is noble if true. But it seems to be carrying an hidden agenda behind all this, about which a common customer is unaware of. The customers is the pillar of the company and the policies made by them these days are creating a huge gap between them and the customers. I think it will have a very bad impact in near future.Their employees are away from their job responsibilities. These scenarios may be present in other similar companies and i am sure you must be a victim of such things sometime,if you are a customer.These days these companies are working at a slowest speed and lack in making quick decisions to solve a customer problem. they have created lot's of division to improve the quality but they are unaware that the growth depends upon the slowest working division irrespective of the other divisions whether they are working fast. I am not a management guru, but i know that creating new business or buying other sick units, or small companies in small countries is NO Growth. You are only self satisfied since you are creating a dissatisfied customer's base on the other hand.

                            I am the victim of such circumstances with this companies being a old customer, i have observed many changes since the beginning at various levels even at the appellate or whether it's nodal level. I think there exist a great deal of communication gap among all levels and it seems that every employee is trying to save his/her skin whether he/she has to make false promises,lies, keeping customer in dark, changing policies with any intimation to the customers etc.

                            The only good step for the customer is to approach the Consumer Court , No doubt you can solve your issue, but why it happened? who created this discomfort for you & why? This is still a big question again, I wish they worked in ethical way and treated us like real customers instead of money making donkeys.
                            The top brass, the actuaries, the management gurus in these companies should realize this soon or it will be too late.


                            In my view point these big houses should be brought under RTI by the Government.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            RTI against private firms :
                            http://www.rtiindia.org/forum/blogs/jps50/154-how-get-information-private-entity...⇄
                            That says private firms too come under RTI filing.

                            However, AIRTEL cannot be directly accessed but can be accessed through TRAI :
                            ( see: http://www.rtiindia.org/forum/1765-right-information-applies-airtel.html )
                            Address is:

                            The Public Information officer,
                            TRAI
                            Door Sanchar Bhavan
                            Old Minto Road,
                            Next to Zahir Hussain College,
                            New delhi 110 002.
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                              ramanathany
                              from Theni, Tamil Nadu
                              Sep 15, 2010
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                              Address: Tamil Nadu

                              Hello sir,


                              I have been with airtel with the number for 3 months in this house and i have been with the number[protected] with stay and gain plan.And i have been informed that i would be charged 881 per month without using phone and i would be deducted with 100Rs from my 3rd month bill and if i am discontinuing the service i can get the remaining money back.And i have been told this from my welcome call and the sales man.after that i have called customer care and i have been given the same answer and i have been told the same by all.now i am in a position to vacate this house and i have checked to continue with the service there is no network in my permanent residence as per the feasibility check.so i cannot move the service there.so in order to cancel the service to know the procedures i called customer care then as per i am not satisfied from the answers i asked for a escalation manager and his name is harish and he told that i cannot get any money back from airtel as remaining one or something.then he asked sorry for the miscommunication.i dont want sorry this is not any relationship to ask sorry its money and you have to stick to your commitments and then why the same wrong info has been communicated through all the way then.i have spoken to the appellate as i cannot reach the nodal as his number always busy for more than 30 minutes and then as per the appellate request(Mahalakshmi) i am sending this mail.she asked me to get a call back request on this issue.please do the needy because i will not surrender the equipment if there is any negative answer because a person in your concern had told me that i can get the remaining amount as a cheque in 45 days to my permanent address.so i want this to be sorted out before i am cancelling you request as on oct 31.i want the active connection still oct 31.i want that to be disconnected on oct 31.i dont want to transfer ownership or this connection to my native where there is no network and i want the option that i have chosen and i have been committed for.and there is an apeallate number where i called in and i cant speak to manish singhai who is the appeallate but i have spoken to an idoit named Arvind who is very rude stated that they will take an legal action if not i am not paying the bill and airtel is not very transparent to the customers and i dont like the dominating answer by the appealate arvind and i want manish singhai the appealate to call me or else i will meet this issue through court.


                              This is the mail that i have sent to the appeallate and Airtel appeallate is manish singhai and i couldnt speak with him and i have spoken with the person called arvind he is very rude and said that money cant be refunded and then i said i cannot pay the bill then he said that legal action will be taken and he is threatening me stating that he cannot help Bharti Airtel is the second worst service provider next to BSNL.Indians are fooled by the service providers like this

                              Airtel — CHEATING THRU SCHEMES

                              EVERY OTHER DAY THERE ARE LOT OF SCHEMES, MANY A TIMES I NEVER TOOK THE SMALL CASES SERIOUSLY, BUT IF A SERVICE PROVIDER KEEP ON MAKING FOOL THROUGH SUCH CHEAP SCHEMES IT IS BETTER TO CHANGE BEFORE IT IS TOO LATE..I ALWAYS HAD A SPECIAL ATTRACTION TOWARDS AIRTEL, MY EARLIER NOS.[protected], & [protected] WHICH I HAD USED FOR MORE THAN 6 YEARS WAS CUT OFF AS MY SIM WHICH WAS BROKEN AND WAS OUT OF STATION FOR 4-5 MONTHS. AND STILL HAVING 2 NOS OF AIRTEL WHICH I AM HAVING PROBLEM EVERY OTHER DAY i.e [protected]&[protected], EVEN AFTER THE CONTINUOUS PROBLEM AT LAST I THOUGHT OF GIVING A LAST TRY IF THEY CHEAT THIS TIME TOO OR NOT, AS ON 2ND I GOT A MSG SCHEME SAYING OFFERS ON CHARGE OF 50,BUT TODAY ON 6TH TILL NOW EVEN PUTTING A COMPLAINT DID NOT GOT A SOLUTION .....BETTER TO LOOK FOR NUMBER PORTABILITY, BUT WHICH WILL BE THE BETTER CHOICE
                              still working??? pathetic...

                              Airtel Broadband — Cheating on plan

                              Hi have been using Airtel for quite some time now and being in the "Stay and Gain" scheme, also mentioned in the airtel receipt/acknowledgement form given while taking the connection.

                              According to the plan I would be getting 100 INR discounted every month after the 3rd month as told by the representative.

                              But from this month, I am not getting this discount and when contacted airtel then asked me to pay the bill and didn't provide any clarification.

                              Is Airtel synonymous to cheating or something or are they planning on such a reputation??? All the time I had in the year is for resolving issues with Airtel, my airtel broadband number is [protected]_kk
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                                N
                                nameeta
                                from Noida, Uttar Pradesh
                                Sep 15, 2010
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                                Address: Delhi

                                Disconnection of landline no. 41724737 in the name of my father Mr. Jalal Masih , with immediate effect . we are getting lot of wrong calls and more over our out going call is nill , paying rent is not affordable .

                                therefore pls act on our complaint at the earliest.

                                Waiting for the prompt response .

                                Regards,
                                Nitin Massey
                                # [protected]
                                im kannan.R having land line connection[protected] more than five years. Due to not affordable to pay rent as well as my transfer, i given request to cancell the connection 2 week back ( on 28 aug 2011).Still no action taken against it.please by end of this week itself, get it done the cancell the connection and remove accesseriies fast. im going to give request to cancell the ECS in my saving account.

                                R.Kannan.
                                [protected].
                                Chennai.

                                Air tel Land line connection — DAD

                                My land line phone dad last 3 weeks i m register my complaint 3 time in airtel office but they are not serious my complaint. I think i disconnect my connection
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                                  A
                                  ajgangil
                                  from Pulwama, Jammu and Kashmir
                                  Sep 15, 2010
                                  Resolved
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                                  Resolved

                                  Address: Ghaziabad, Uttar Pradesh

                                  Dear sir
                                  I am a airtel postpaid user. phone No [protected].My complaint is that my mobile phone bill on 11/9/2010 was only 30 rupees that became 569 rupees on date 12/09/2010 without use of any service at that mobile number.I have contacted on airtel complaint cell(complaint No F[protected] but they did not do any thing. Again same thing happened on 14/09/2010 when i got massage of rupees 648, 68 rupees more than the massage of date 13/09/2010 that was 580 rupees without any use of ser vice. i again complaint but airtel is not doing any thing to stop this.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    nasimbundu
                                    from Patna, Bihar
                                    Sep 15, 2010
                                    Resolved
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                                    Resolved

                                    Address: Gopalganj, Bihar

                                    There is an Airtel Tower situated in Village Dewapur, Police Station Barulli, District Gopalganj. The said Tower is situated at the Land of ONe person namely Bir Bahudur Singh. Said person is using electricity of Generator of Airtel Tower, unathroizedly, for his home appliances. His refrigerator, Color Television, Motor, 4 fans and more than 10 high power fluresent bulbs are being used 24 hours from the electricity of generator of Airtel Tower. He even charging batteries of other needy persons after taking fees from them. He tells that he has gotten permission from airtel authorities for the same and he is paying amounts to local airtel authorities for getting such fascilities. The local airtel officers, gets him alert when there is any checking by superior authorities. Please act accordingly to check such unathorized use of electricity.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Punish such a rude n selfish person...Senior Authority should check out d fault n must penalize dat culprit...Bcoz as we know dat how much scarcity of power is going on in our country and if we dont heed on dis type of culpable den ellectricity power will b ruining by leaps n bounds...!!!
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                                      P
                                      pramod2369
                                      Sep 15, 2010
                                      Resolved
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                                      Resolved

                                      Address: Gautam Buddha Nagar, Uttar Pradesh

                                      I have been requesting for refund of deductions, OF RS 1997 started one year from ECS after i had surrendered my tel. , FOR THE PAST 9 MONTHS BUT THERE IS NO RESPONSE. FROM AIRTEL.while in india i visited their office but only false promise to refund shortly and they refused to give any document confirming or denying the same.
                                      P. SHARMA
                                      MOB [protected]


                                      Re: TEL NO. [protected] [|BAL|Qrc639366|]

                                      Dear sir,
                                      Pl. refer to my complaint no. 28348176 and various reminders since
                                      past 9 months, as well as personal visit to airtel sector-18 noida
                                      where it was promised that refund for excess deduction will be
                                      expeditiously done, i am still awaiting the refund of excess payment.
                                      Pl. inform status of refund ASAP.



                                      Pl. ref my complaint pending for over a month now. Inspite of various reminders deductions are still being made from my bank account.There is no response from your end except auto message to attend in 24 hrs.
                                      date 6-2-2010 amount deducted Rs 647,date 4-1-2010 amount deducted Rs 759, date[protected] amount deducted Rs 591.
                                      I will be compelled to take up the matter with consumer forum in case the deductions since last three months are not refunded immediately, and further deduction stopped. Pl. confirm to me and my bank of the same.
                                      My accounts were -

                                      1) Airtel Landline & Broadband - Account Id : 12120868 Airtel Landline number[protected]
                                      2) Airtel Mobile - Account Number:[protected] Airtel Mobile Number: 91-[protected]

                                      P. Sharma
                                      mob: [protected]
                                      On Thu, Jan 7, 2010 at 8:09 AM, pramod sharma <[protected]@gmail.com> wrote:





                                      Pl. find all the relevant details for you to give a meaningful response. In case there is anything still required pl. be specific and do not hesitate to ask , but pl. arrange to refund the amount deducted.
                                      I was using Airtel Telephone and Broadband Services till around March 2008. I was very pleased with your service, never had much of a problem. After which i became an NRI. I had discontinued both services(Landline+Broadband & Mobile) with Airtel before leaving India. But deductions are being done from ecs from my account.- Rs 591 on[protected] and Rs 791 on 4-1-2010. Please let me know why is it happening and kindly advise the refund procedure.


                                      My accounts were -


                                      1) Airtel Landline & Broadband - Account Id : 12120868 Airtel Landline number[protected]
                                      2) Airtel Mobile - Account Number:[protected] Airtel Mobile Number: 91-[protected]


                                      It feels very unfair to be paying for something i am not using from your side. Kindly look into it urgently to stop further deductions and refund the deducted amounts.


                                      Hoping your post disconnection services are as good as others.


                                      Thanking You


                                      Piyush Sharma
                                      E-319, Ram-Vihar, Sector-30, Noida (My registered address)



                                      me, Care (18) Inbox Re: tel no. [protected] - … PM, Care NCR <Care.[protected]@airtel.in> wrote: Dear Mr. Sharma, Thank you for writing to Airtel … 4:02 pm
                                      Piyush Sharma Inbox A/c[protected]Feb 2009 d/c problem). - … 03 PM To: care.[protected]@airtel.in Subject: deduction I have surrendered all airtel landline & mobile and am NRI for last one year but deductions are being done from ecs … Jul 1
                                      121, me (2) Inbox Re: TEL NO. [protected] [|BAL|Qrc639366|] - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Jul 1
                                      121 Inbox Re: TEL NO. [protected] [|BAL|Qrc847397|] - … mail us at care.[protected]@airtel.in > ¿ Fax us at[protected] > > Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. > 0114XXXXXX in the … May 10
                                      121 Inbox Acknowledgement Mail. - … mail us at care.[protected]@airtel.in > ¿ Fax us at[protected] > > Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. > 0114XXXXXX in the … May 8
                                      121, me (2) Inbox Re: TEL NO. [protected] [|BAL|Qrc643598|] - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … May 8
                                      121 Inbox Acknowledgement Mail. - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Apr 5
                                      121, me (2) Inbox Re: TEL NO. [protected] [|BAL|Qrc635549|] - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Apr 5
                                      121 Inbox Acknowledgement Mail. - … pramod sharma To: Care.[protected]@airtel.in Message body: reply awaited p.sharma On 1/7/10, pramod sharma wrote: Dear Sir, The landline tel no. is [protected] P. Sharma On Wed … Apr 4
                                      121 Inbox Acknowledgement Mail. - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Apr 3
                                      Sharma, Ashish Inbox [protected] is the correct number. - … 13:14 To: care.[protected]@airtel.in Cc: Sharma, Ashish Subject: Fwd: V.IMP. [protected] is the correct number. Forwarded message From: Sharma, Ashish … Mar 3
                                      Sharma, Ashish Inbox FW: [protected] - … 12:06 To: care.[protected]@airtel.in Cc: Sharma, Ashish Subject: [protected] Forwarded message From: saurabh wadhawan <saurabh.[protected]@gmail.com … Mar 3
                                      Ashish, me (3) Inbox Airtel Billing. - … PM, Care NCR <Care.[protected]@airtel.in> wrote: Dear Mr. Sharma, Thank you for writing to Airtel Telemedia Services. We would like to inform that the details furnished by … Feb 23
                                      Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Feb 22
                                      Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Feb 17
                                      me (4) [protected] - … mail us at care.[protected]@airtel.in · Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Feb 17
                                      piyush, me (2) Inbox Complaint Ref:[protected] … mail us at care.[protected]@airtel.in · Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Feb 6
                                      Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Feb 3
                                      Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Jan 28
                                      Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Jan 24
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      i wanna know about my bill informatin
                                      i wanna know about my bill informatin
                                      i wanna know about my bill informatin
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                                        S
                                        slaksh
                                        from Chennai, Tamil Nadu
                                        Sep 15, 2010
                                        Resolved
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                                        Resolved

                                        Address: Kanchipuram, Tamil Nadu

                                        Hi,

                                        I have been asked to submint documents regarding verification by airtel..i got a message..tis is really a inconvienence..i have already submitted the documents during the purchase of the sim.

                                        Regards,
                                        lakshmi
                                        Aug 13, 2020
                                        Complaint marked as Resolved 

                                        AirTel — Documents

                                        i had submitted my documents on day one. after one week my calls were barred saying that my documents have not reached. after talking to my dealer i ot the thigs solved and my calls were debarred. now after 7 days, i have again received a message on my mobeli for same, i called up customer care, they said that your documents have not been reached so they will bar my calls within 24 hrs. my airtel number is [protected]
                                        Hi,

                                        I have been asked to submint documents regarding verification by airtel..i got a message..tis is really a inconvienence..i have already submitted the documents during the purchase of the sim.





                                        g sreenu
                                        same with me, but i refused to resubmit the documents again and ready to switch the service provider. if you purchase from local shop(not from Airtel outlet) then they ask to resubmit it again to make aware the customer to purchase only from airtel outlet.

                                        Praveen Vatsa
                                        Hi, Agree, Airtel doesn't provide proper reasons for the request of document and it becomes more painful to talk with Airtel customer care representatives.

                                        The first Airtel representative to whom I talked told me to resubmit the same set of documents it would be fine as it is a periodic check by Airtel. I just bought this number one month back and I told him Airtel cannot ask these documents everymonth. He had no answer or rather kept on telling resubmit documents but didn't tell why I should.

                                        The message I received didn't mention anything about outgoing calls being barred.however Airtel barred outgoing calls around 2 days after I received the message without any proper intimation

                                        I called up again. This time the airtel representative said, incorrect documents were submitted. When I asked which document was incorrect. He said he didn't know and nobody in Airtel can tell me that. He suggested a list of documents which had to be submitted, which was nothing but same set of documents I submitted last time. Now I don't know actually what was wrong in my previous document submitted to Airtel and I fear the whole process will repeat with Airtel. But nobody was able to tell what was incorrect in first place.

                                        Now I wanted to register a complaint in Airtel. The Airtel voice message said I had to call 198. for complaints. But when I called the complaints department. This time they said Government of India wanted to know my documents, so airtel had given it and they want a copy of the documents for reference which is why they are asking it. This response from Airtel seemed foolish to me, they could have taken a copy and send it to government was my response. I wanted to raise a complaint which the person said he cannot. Even though it was a complaints number I called. he said there is no way they can take a complaint on phone and I would have to only send an email. so I think people who don't know to email cannot complaint in Airtel.

                                        Because they are not allowing me to use the Rs 700 odd balalnce I had, I asked them to refund the money, which they are not willing to do. Being a customer with two airtel mobile, a airtel DTH and an airtel broadband connection. I'm really really thinking of changing the service provider for all for this kind of sloppy service they provide. Don't know why i took Airtel for all in first place.
                                        Airtel is asking the verification document after 3 years from...means for 3 years they have not verified the number? Indian government is asking only Airtel and not any other network provider why so...because I am hearing this case with many of my known ones with Airtel prepaid...I think Airtel do not save the customer records properly and at time of audit or something they do such crap things...Airtel sucks and pray to god their customer ratio drop heavily because their ill treatment by their foolish CCE seating and annswering the calls with no sense
                                        I have been an Airtel Customer for over 4 years and suddenly I find my outgoing calls barred. I called the customer care centre number[protected] and was greeted by one of the rudest persons (Naseem) I have ever known manning a customer help desk. The guy stated that my number has been allocated to some one else as it has been inactive which is rubbish as I am still using the number. He then proceeds to disconnect the call. I call back again, the same person answers and he is as rude as he was the first time around and again proceeds to disconnect the call saying Airtel mein call karne ke liye dhanyawaad when I asked him to speak in English. What kind of an outfit are you guys running? There is neither any sense in barring outgoing calls nor is there any sense in employing guys who have no idea of what customer service is all about and whose language proficiency is restricted to Hindi.



                                        Then, I called up a third time and this time spoke with another executive by the name Abbas who though not rude was absolutely unhelpful in resolving my problem. He stated that my number has been barred as I did not submit the documents. I had submitted documents a multiple number of times 4 years back and I do not understand why you need them again. Even if you guys need it, I do not think barring the calls and using that as a leverage to get the documents is going to work to your advantage. Either you guys have become too smug and are taking your position for granted or Airtel has gone plain dumb. I will submit the documents in a week’s time and I want my outgoing calls restored immediately.



                                        I am going to send a mail to the top executives of Bharti Airtel on this issue and if you guys do not respond to both the issues of call barring and extremely rude response of your executives I will be forced to send mails to some of my contacts in media to highlight the extremely anti-customer attitude of Airtel.



                                        Best Regards

                                        Srinivas
                                        Hello,

                                        I am using my current airtel number i.e [protected] for past 6 years(approx) and today ie.26/10/2010, when i started making a call got a network reply that i have not submitted proper documnets..i need to submitt it before 48 hours otherwise my number will be permanentaly disconnected..Airtel have disconnected my nuumber for 1 and half hour now i have no idea what all documents i need to submit..This so not cool..I had submitted all the documents i was asked for the time i bought it.
                                        Please help me as this number is very important for me otherwise i would have just changed the SIM insted of going all through this ..

                                        Please help..

                                        Thanking you in anticipation

                                        kind regards

                                        Arjun Negi

                                        [protected]
                                        i am a airtel user in m.p. my mo no [protected]
                                        but sadanly my no off servicess
                                        but i can verryfied document in given duration
                                        and then u conform my this no [protected] if any inqurise
                                        i am using airtel service for last 5 years, suddenly they(AIRTEL) started sending me sms that my documents ware unauthentic and resubmit documents again, if so then was AIRTEL sleeping for last 5 years.
                                        now they stopped my service, then why should i resubmit my documents it may happen again..its not my duity.I think its AIRTEL's duity to verify my authenticity by enquiry about me and my documents..SO WHY AIRTEL????????????
                                        MOB:-[protected]
                                        After having submitted documents 8 years back NOW Airtel is again asking for verification documents. If they are so concerned they should send their agents to collect the documents, since it is THEIR FAULT that they have not maintained the data.
                                        NOBODY will be with AIRTEL after such harassment. Just wait n watch till 15th Jan 2011. I DEMAND URGENT RESTORATION OF OUTGOINF FACILITY AT MY NO [protected] OR REFUND MY BALANCE AMOUNT SO THAT I SHIFT TO ANOTHER SERVICE PROVIDER ASAP.
                                        I have same problem with AirTel Chennai. I'm using past six plus years. Now they asking for verification documents. I have submitted documents(Photo copy of PAN and Driving license and my Passport size photo) with my signature last week(5th Nov 2011). Today(9th Nov 2011) I got call(IVR) the document is not correct/enough. Is this my problem? I don't think so. I have submitted every required things and they has to come my place and do the checking if they need. I don't know why simple calling and telling same things.
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