Airtel Complaints & Reviews

Hello sir,


I have been with airtel with the number for 3 months in this house and i have been with the number[protected] with stay and gain plan.And i have been informed that i would be charged 881 per month without using phone and i would be deducted with 100Rs from my 3rd month bill and if i am discontinuing the service i can get the remaining money back.And i have been told this from my welcome call and the sales man.after that i have called customer care and i have been given the same answer and i have been told the same by all.now i am in a position to vacate this house and i have checked to continue with the service there is no network in my permanent residence as per the feasibility check.so i cannot move the service there.so in order to cancel the service to know the procedures i called customer care then as per i am not satisfied from the answers i asked for a escalation manager and his name is harish and he told that i cannot get any money back from airtel as remaining one or something.then he asked sorry for the miscommunication.i dont want sorry this is not any relationship to ask sorry its money and you have to stick to your commitments and then why the same wrong info has been communicated through all the way then.i have spoken to the appellate as i cannot reach the nodal as his number always busy for more than 30 minutes and then as per the appellate request(Mahalakshmi) i am sending this mail.she asked me to get a call back request on this issue.please do the needy because i will not surrender the equipment if there is any negative answer because a person in your concern had told me that i can get the remaining amount as a cheque in 45 days to my permanent address.so i want this to be sorted out before i am cancelling you request as on oct 31.i want the active connection still oct 31.i want that to be disconnected on oct 31.i dont want to transfer ownership or this connection to my native where there is no network and i want the option that i have chosen and i have been committed for.and there is an apeallate number where i called in and i cant speak to manish singhai who is the appeallate but i have spoken to an idoit named Arvind who is very rude stated that they will take an legal action if not i am not paying the bill and airtel is not very transparent to the customers and i dont like the dominating answer by the appealate arvind and i want manish singhai the appealate to call me or else i will meet this issue through court.


This is the mail that i have sent to the appeallate and Airtel appeallate is manish singhai and i couldnt speak with him and i have spoken with the person called arvind he is very rude and said that money cant be refunded and then i said i cannot pay the bill then he said that legal action will be taken and he is threatening me stating that he cannot help Bharti Airtel is the second worst service provider next to BSNL.Indians are fooled by the service providers like this

Disconnection of landline no. 41724737 in the name of my father Mr. Jalal Masih , with immediate effect . we are getting lot of wrong calls and more over our out going call is nill , paying rent is not affordable .

therefore pls act on our complaint at the earliest.

Waiting for the prompt response .

Regards,
Nitin Massey
# [protected]

Dear sir
I am a airtel postpaid user. phone No [protected].My complaint is that my mobile phone bill on 11/9/2010 was only 30 rupees that became 569 rupees on date 12/09/2010 without use of any service at that mobile number.I have contacted on airtel complaint cell(complaint No F[protected] but they did not do any thing. Again same thing happened on 14/09/2010 when i got massage of rupees 648, 68 rupees more than the massage of date 13/09/2010 that was 580 rupees without any use of ser vice. i again complaint but airtel is not doing any thing to stop this.

There is an Airtel Tower situated in Village Dewapur, Police Station Barulli, District Gopalganj. The said Tower is situated at the Land of ONe person namely Bir Bahudur Singh. Said person is using electricity of Generator of Airtel Tower, unathroizedly, for his home appliances. His refrigerator, Color Television, Motor, 4 fans and more than 10 high power fluresent bulbs are being used 24 hours from the electricity of generator of Airtel Tower. He even charging batteries of other needy persons after taking fees from them. He tells that he has gotten permission from airtel authorities for the same and he is paying amounts to local airtel authorities for getting such fascilities. The local airtel officers, gets him alert when there is any checking by superior authorities. Please act accordingly to check such unathorized use of electricity.

I have been requesting for refund of deductions, OF RS 1997 started one year from ECS after i had surrendered my tel. , FOR THE PAST 9 MONTHS BUT THERE IS NO RESPONSE. FROM AIRTEL.while in india i visited their office but only false promise to refund shortly and they refused to give any document confirming or denying the same.
P. SHARMA
MOB [protected]


Re: TEL NO. [protected] [|BAL|Qrc639366|]

Dear sir,
Pl. refer to my complaint no. 28348176 and various reminders since
past 9 months, as well as personal visit to airtel sector-18 noida
where it was promised that refund for excess deduction will be
expeditiously done, i am still awaiting the refund of excess payment.
Pl. inform status of refund ASAP.



Pl. ref my complaint pending for over a month now. Inspite of various reminders deductions are still being made from my bank account.There is no response from your end except auto message to attend in 24 hrs.
date 6-2-2010 amount deducted Rs 647,date 4-1-2010 amount deducted Rs 759, date[protected] amount deducted Rs 591.
I will be compelled to take up the matter with consumer forum in case the deductions since last three months are not refunded immediately, and further deduction stopped. Pl. confirm to me and my bank of the same.
My accounts were -

1) Airtel Landline & Broadband - Account Id : 12120868 Airtel Landline number[protected]
2) Airtel Mobile - Account Number:[protected] Airtel Mobile Number: 91-[protected]

P. Sharma
mob: [protected]
On Thu, Jan 7, 2010 at 8:09 AM, pramod sharma <[protected]@gmail.com> wrote:





Pl. find all the relevant details for you to give a meaningful response. In case there is anything still required pl. be specific and do not hesitate to ask , but pl. arrange to refund the amount deducted.
I was using Airtel Telephone and Broadband Services till around March 2008. I was very pleased with your service, never had much of a problem. After which i became an NRI. I had discontinued both services(Landline+Broadband & Mobile) with Airtel before leaving India. But deductions are being done from ecs from my account.- Rs 591 on[protected] and Rs 791 on 4-1-2010. Please let me know why is it happening and kindly advise the refund procedure.


My accounts were -


1) Airtel Landline & Broadband - Account Id : 12120868 Airtel Landline number[protected]
2) Airtel Mobile - Account Number:[protected] Airtel Mobile Number: 91-[protected]


It feels very unfair to be paying for something i am not using from your side. Kindly look into it urgently to stop further deductions and refund the deducted amounts.


Hoping your post disconnection services are as good as others.


Thanking You


Piyush Sharma
E-319, Ram-Vihar, Sector-30, Noida (My registered address)



me, Care (18) Inbox Re: tel no. [protected] - … PM, Care NCR <Care.[protected]@airtel.in> wrote: Dear Mr. Sharma, Thank you for writing to Airtel … 4:02 pm
Piyush Sharma Inbox A/c[protected]Feb 2009 d/c problem). - … 03 PM To: care.[protected]@airtel.in Subject: deduction I have surrendered all airtel landline & mobile and am NRI for last one year but deductions are being done from ecs … Jul 1
121, me (2) Inbox Re: TEL NO. [protected] [|BAL|Qrc639366|] - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Jul 1
121 Inbox Re: TEL NO. [protected] [|BAL|Qrc847397|] - … mail us at care.[protected]@airtel.in > ¿ Fax us at[protected] > > Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. > 0114XXXXXX in the … May 10
121 Inbox Acknowledgement Mail. - … mail us at care.[protected]@airtel.in > ¿ Fax us at[protected] > > Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. > 0114XXXXXX in the … May 8
121, me (2) Inbox Re: TEL NO. [protected] [|BAL|Qrc643598|] - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … May 8
121 Inbox Acknowledgement Mail. - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Apr 5
121, me (2) Inbox Re: TEL NO. [protected] [|BAL|Qrc635549|] - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Apr 5
121 Inbox Acknowledgement Mail. - … pramod sharma To: Care.[protected]@airtel.in Message body: reply awaited p.sharma On 1/7/10, pramod sharma wrote: Dear Sir, The landline tel no. is [protected] P. Sharma On Wed … Apr 4
121 Inbox Acknowledgement Mail. - … mail us at care.[protected]@airtel.in ¿ Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Apr 3
Sharma, Ashish Inbox [protected] is the correct number. - … 13:14 To: care.[protected]@airtel.in Cc: Sharma, Ashish Subject: Fwd: V.IMP. [protected] is the correct number. Forwarded message From: Sharma, Ashish … Mar 3
Sharma, Ashish Inbox FW: [protected] - … 12:06 To: care.[protected]@airtel.in Cc: Sharma, Ashish Subject: [protected] Forwarded message From: saurabh wadhawan <saurabh.[protected]@gmail.com … Mar 3
Ashish, me (3) Inbox Airtel Billing. - … PM, Care NCR <Care.[protected]@airtel.in> wrote: Dear Mr. Sharma, Thank you for writing to Airtel Telemedia Services. We would like to inform that the details furnished by … Feb 23
Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Feb 22
Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Feb 17
me (4) [protected] - … mail us at care.[protected]@airtel.in · Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Feb 17
piyush, me (2) Inbox Complaint Ref:[protected] … mail us at care.[protected]@airtel.in · Fax us at[protected] Note: Please mention your Airtel Fixed-line number along with STD Code, e.g. 0114XXXXXX in the subject of the … Feb 6
Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Feb 3
Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Jan 28
Care.NCR Inbox Auto reply from Airtel Telemedia Services - Dear Customer, Thank you for writing to us at Airtel Telemedia Services. This is an automated acknowledgement. We have received your email and shall revert to you within 24 … Jan 24

Hi,

I have been asked to submint documents regarding verification by airtel..i got a message..tis is really a inconvienence..i have already submitted the documents during the purchase of the sim.

Regards,
lakshmi

My Mobile No-[protected] and my SIM was lost.

So, I had gone to your Fort gallery on 2nd September 2010 and received a duplicate SIM which was to be activated within 4 hours but the same was not activated after 4 hours.

Subsequently, when I had called your helpdesk, he told that there is a problem with the SIM and he would deliver the same within one working day. Since then I had been following up continuously but till date neither I had received the SIM and again I had been receiving false commitment from your
helpdesk that he would deliver my duplicate SIM but till date no one has turned up.

Service is very poor and pathetic from your end.

Kindly escalate the same at the earliest.

Dear Sir,

I have been using a blackberry airtel service (number [protected]) for a year upto March 2010. I work for the UN and have been posted to Kenya now. Before leaving i wanted to cancel my phone in India so I went to the airtel relationship centre. They told me first three months its better to leave it in safe custody, after which it will automatically be cancelled. I said I dont need the phone as I am moving, but they kept insisting, I said is it gonna cost me anything, the Relationship center said no. They made me call using a landline in the centre to office. The person on the telephone confirmed that the phone is in safe custody, I said what is the proof they said, they have made the changes and its been done. Now I am in Kenya for over 6 months now and like the centre said I thought it would have been cancelled, so i forgot about it, as I dont need an indian number.

Two days later i get calls from my friends in India, that somebody is threatening them with legal notice for an unpaid bill. I was surprised and i called the number back, from which the calls came. This guy sameer who claims to be an advocate for airtel. Says that since i didnt cancel my phone its being charged. I asked him why are you calling my friends, if you were from airtel you will have my registered email with you. He says its blocked and he is talking non sense that he is calling only those who are very close to me in a sarcastic way. I am absolutely shocked that, having followed a procedure properly as said by Airtel relationship centre in galleria gurgaon, and always been a prompt bill paying customer, I am made to go through this harassement and made to make calls all the way from Kenya.

He claims, my phone is now active, although I have not used the sim since March since i put it in safe custody and cancellation. He says the bill period is May to July. How is this possible, when the sim is off and I am in Kenya? Is this a prank, or does Airtel takes pleasure in harassing its loyal customers? I have always had airtel connection since the time i bought my cell phone and have always paid my bill on time. I have always followed procedures. So why is this false bills? and harassing phone calls, not just to me, but to all my friends?

I have followed the instructions by the relationship centre, who said after three months of safe custody the sim would automatically expire and cant the people realize someone who has paid bills regularly how is defaulting? arent airtel departments connected at all. The customer has clearly moved out of country, the airtel guys forced him to put up safe custody when he wanted to cancel it, and lied that it will automatically cancel, and now harassing him through some thugs. I do not owe anything to airtel, but airtel still owes me the 1500 deposit i made for ISD calls. Which I have had no time collect. Now this false bills are put on a phone thats disconnected.

I would like to take this matter to court. Please advice me.

Regards,

Dr BVJ Gandhi

Sir, I have applied for broadband connection on 19/07/2010 by paying Rs. 1800/- through cheque but due to non availability of network area, the same can not be finalised.
I have made hundreds of calls at Local office Lucknow but all in vain.
At last on 6th Sept. 2010 I personally visited the local office and informed that my refund has been finalised but the said cheque is yet to reach the destination of 8 kilometers (between office of Airtel to my residence).
My address is L-VI/72 Sector "N" Aliganj, Lucknow (Tel>[protected]
E-mail address is [protected]@yahoo.com.
Please expedite immediately.
Yours sincerely
Durga Das Bagchi

Recording from Mobile not working with Airtel DVR connection

Hi,

I purchased normal Airtel digital TV connection sometime around March, 2010. Customer ID: [protected]. Location: Bangalore. Around May 1st week-2010, I upgraded to Airtel DVR (Recorder) connection. As of now, I only have 1 connection and that of Airtel DVR. I'm successfully able to record programs from set top box.

However, I'm unable to record any channel from my mobile. I was successfully able to download the mobile application, login using my credentials. I'm also able to see list of channels. However, when I select the option to 'Record' any channel, I always get a message: "Please upgrade to Airtel Digital Recorder to enable recording". It seems that somewhere on the account, it thinks that I do not own a recorder. I've opened up several Service Request for this issue and Airtel just resolves it in 2 days without even checking with me. It seems that the representatives are more interested in the number of cases resolved within a timeline rather than actually resolving the case. I spoke to Mary also who is floor manager here in Bangalore, but still no resolution.
I can be reached directly at [protected] for any queries. Looking forward to a resolution to this issue from a company that is known for its excellent customer service

Thanks,
Neel Vora

this is to bring under your kind notice that i am prashant.
i recently surfed 0.facebook.com which is free by facebook itself after logging out my balance was deducted alot it was around 31.99 but now its 15.76 many times i reported this issue to costumer care. but they take it prob very lightly even i just used facebook for 10-15 seconds but still balance was deducted around 15rs i faced this problem many times and now i am really fed up. my mobile no. is [protected] please tell me why does it happen again and again.

Dear Team,
This is to inform you that ,I had purchased goods worth 2499/- I got a Airtel Digital TV activation kit,I tried to install the same for not less then 50 times but the same is not activated,I went to Bigbazar for a complain but they denied telling I must go to Airtel office as they are vendors.Now pls tell me how can I activate the same?It is more them a year now.

Mridul Baishya.

i have an inrernet messege wap/gclub for browsing, i have already recharged Rs.97 for unlimited 2GB browsing.while opening this site a receive a messege your account has been debited with Rs.30/month for activation Games.which i dont want.and my aitel a/c [protected] is also debited by using GPRS INSTAED OF recarging with Rs.97/0- i do not know why aitel service providers are making us us fool and debting our accounts a sper their wish.

Hello,

I need to change my coorporate plan.
My Name is Vikram Pathania and my phone number is [protected].
I need to switch to Advance Rental 750 Plan**.

Regards,
Vikram Pathania

Hi,

On my Airtel prepaid, I have been charged Rs.5 per day for 'Stop Mosquito' service, which I have not subscribed. I am getting SMS from '54321' daily regarding this.
Please stop this 'Stop Mosquito' service at once. I dont want or subscribe any
service from '54321'. I dont want to loss my money for this unnecesarily.
Plz take URGENT action, stop this immediately.

Angappane
[protected]

Hello Sir,

My name is Hussain Rangwala, my fiance Ms Farida Nasikwala (her number [protected]) is getting unknown messages from some airtel number [protected]. When she tries or i try to call that number no body picks up and no one replies to the messages also. she is very annoyed with the messages and so am i. I request you to forward me the name and address of the owner of this number.
Please reply as soon as possible on the following number or email address.

rangwala.[protected]@principal.com
hussain.[protected]@gmail.com
or
call me on [protected].

Thanks & Regards

Hussain Rangwala

Sir please send owner name only
For mobile no.[protected]
On my email
[protected]@gmail.com
Thanks

i have a airtel connection ,[protected]. and am having problem sending messages to bsnl prepaids...every time i call customer care they extend ma waiting time and cut the call....i am facing much problems please help me out.

Dear Sir,

With respect i am saying this i am various mobile recharge retailler in AWAGARH Dist ETAH 207301.Suddenly i got 1 phone call on my mobile ([protected]) on 10.09.2010 at 8.15 pm from [protected] this mobile no. & says to me that we are from customer care & you won 3333.00 rs.to heard this news i was pleased & he says to me that pls send sms on [protected] write 03333.The same i have done through SMS.Without entering my personal pin no immediatly this amount have deducted from my flexi mobile ([protected]) balance i was surprised that without entering PIN no how it is possible.I called to AIRTEL customer care the attendent inform to me that it is both mobile no out of state & we can not help you...sir from my opinian it is 100% cyber crime.

Pls help to me.

My full details as per the below:

MUKESH VASISTHA
C/O SHARMA BOOK DEPOT
NEAR KANYA PATHSHALA
AWAGARH DIST ETAH 207 301 U.P.
MOBILE NO - [protected]

THANKS & BEST REGARDS

MUKESH

why Airtel and all other mobile subscribers forcing me to listen marathi on their IVRS systems even after setting my language preferences.

If I am a non marathi user staying in Mumbai ..... why I am forced to listen a langauge that is difficult fro me to understand, when I have declared myself as a non marathi user why I am bound to listen all messages in regional langauge on my mobile...I am sure language preferences acan be set and served as pser individaul user preferences.

By default any general message should be anounced in Hindi and then in English rather than any Regional language at first.

I am commited to raise this at national level...I am not sure about other states of India ...but if is happening there then it should be banned immediately.