Airtel Complaints & Reviews

I am using Airtel mobile ([protected]). Atleast once every two-three days it shows no network coverage for 4-5 hours. I am living in Sector 35 and don't know what is wrong.

Hello,

I want to bring to your kind notice that on 12th Aug 2010 I recharged my account for Rs. 5490/- to upgrade my normal STB to HD DVR STB and I had been allotted Service Request Ref No 3547712 for the same. Now till date my STB has not been upgraded.

I received fake calls from your executives at regular intervals that they will change the same in a day or two but it never happened. I also called your helpline number numerous times but all in vein. It’s my humble request to please check my account for no of calls I made to your helpline. Your executives always simply put me on hold and than disconnect the call. Otherwise also, they never took my complaint seriously and always promise me to change my STB in 24 hours but as usual it never happened. If you don’t believe me, please check all call recording for reference.

I also got one sms from your side mentioning above request no and for further assistance I can contact at [protected]. Now, this number always remains either busy or on call waiting. Once I got lucky and one person pick up this phone and after listening to my problem, as usual I got the same answer that my STB will definitely be changed with in 24 hours and once again as usual it never happened. I’ve even used your Online Query / Request / Complaint Registration Form for complaint but nothing happened as usual. This time I am using e-mail and hope this time, someone responsible in Airtel would understand how a common man being harassed by their executives.

I am so sick of Airtel. I bought its STB after using its mobile service for very long but never thought this kind of poor customer service. Please once again it’s my humble request to kindly check all call centre recording for reference and to look in to the matter personally to resolve my issue.

Regards

Tarun Goel
Cust ID – [protected]

Hi there do not submit any kind of docs and money to the above mentioned DSA ...i got a call from sangeeta (executive)..she said submit the docs along with Rs. 300.00 and service will be activated within 5 days..now it has been over 20 days not single intimation from Airtel..when i approched airtel.. thehey did not received the doc and the money..Again when i called that sangeeta (i never seen such an executive )..she given one more useless fellow's number..he said will check and revert..but he did not.then i called that guy..there is no response ..just attended the call neither he keeping on hold nor answering.. So please do not beleive in such kind of fraud company.. i lost my money and docs..Beware of these dogs like sangeeta and satish poojary

Warm regards,
Govindraj.K
[protected]

I have taken plan of Rs.999/- from airTel with internet & IPTP service for Tv. From 22/08/10 the TV signal is coming. Ihave launch a complaint in Customer Care vide No.36809952 on23/08/10 but till date the complaint remain as it is.
The service engineer came on 24/08/10 he told that your IPTP ID no.has erase from our head office so that signals are not coming you have to launch once more complaints.
i have launch again in customer care but they are not able to give the satisfactory answer.
The complaints remain same .
Date 26/08/10

Dear Sir/Madam,

I want to make complain about the scheme given and actual value provided on
easy charge with Rs 197, there 121 service giving information about this offer to get 1000 min local Airtel to Airtel talk time, but actually they are not giving that and making fool of there customer by giving only 800 min and saying 1000 Airtel to Airtel minutes has already been withdrawn with effect from 04/08/10 and doing like this they are double-crossing there customers.

And if a customer a customer attempt to complaint to there customer care they make him upset (by saying it will take 72 hour to resolve this and not do anything) that he will wearisome and get tired by doing this and stops.

Hope you will do listen our voice and do something on this.

My mobile no: [protected] (prepaid),
Name: Brijesh Kumar
TransID:[protected]
My Request Reference number is CBNRA[protected].

Thanks

fromsujoy de <[protected]@gmail.com>
toK.[protected]@airtel.in,
nodalofficer.[protected]@airtel.in,
[protected]@airtelindia.com

date26 August 2010 11:39
subjectRe: Fw: [protected] Settlement Letter Sujoy de
mailed-bygmail.com

hide details 11:39 (0 minutes ago)

Dear Sirs,

Could you please explain why I have my original cell phone[protected] deactivated?

I have been requesting you, for the past 4 months, to send me a final settlement letter on my 2nd airtel postpaid connection[protected]. What I receive is a letter that is valid for payment upto 20th Aug 2010 and email was dated 21st Aug 2010. The ironical fact is that the delay was due to misspelled email ID even though I receive my statement on the same email ID every month. I wrote to you guys immediately and in response I get my original connection of 11 years deactivated without any warning sms.

I find this totally unacceptable and unprofessional. All I need is a valid settlement letter and my original phone restored.

Regards

Sujoy



On 23 August 2010 13:22, sujoy de <[protected]@gmail.com> wrote:

Dear Sir,

This is a followup on the letter I wrote to you on Saturday after the absurd 'settlement letter' you sent me. I thought I should refresh you as regards the facts of the case

1. My wife uses the cell phone number under discussion
2. She was in Sri Lanka availing of your roaming facility
3. While she was still abroad airtel customer service requested a payment to be made because her roaming charges had gone over her credit limit of 11,500/-
4. Made payment immediately for Rs 7K as requested by airtel
5 Next bill showed the roaming charges and total bill amt was 9397/-
6 Requested customer service for ability to pay in two parts and they agreed. I paid Rs. 5k then
7 Meanwhile line becomes one way and due to inconvenience had to get another connection
8. Requested to customer service to convert to pre-paid and settle bill
9. No response from airtel regarding conversion
10. then after 2- 3 months someone requests my email by sms on 17/08/10 (sima [protected])
11. Call from Airtel on 19/08/10 regarding email sent - I informed that no email recived that they should simply copy email ID sent by me to sima [protected] earlier
12. Email eventually reaches me on 21/08/10 that gives me three days from 18/08/10 to 20/08/10 to clear my dues.

Somehow I think there is a lack of seriousness to resolve this issue and would like your intervention in the matter

Sujoy






On 21 August 2010 16:05, sujoy de <[protected]@gmail.com> wrote:

Dear sir,

It seems that you are not aware of what you are sending to me. The letter attached gives me three days to make a payment, between 18/08/10 to 20/08/10, whereas your email is dated 21/08/10. In effect the offer for settlement is void ab initio.

Also, please keep in mind that this letter took you guys 4 months to send after repeated requests. All this while I was willing to pay all charges for the period ending 2/Mar/10. I have no intention of paying charges for delay on your part.

Please ensure that you send me a revised letter or I would be forced to move this legally myself.


Regards

Sujoy De


On 21 August 2010 14:32, <K.[protected]@airtel.in> wrote:


----- Forwarded by K Prasad Rao/CSD/WB/Airtel/BTVL on 08/21/2010 02:40 PM -----



K Prasad Rao/CSD/WB/Airtel/BTVL
08/18/2010 12:48 [protected]@gmail.com
cc
SubjectFw: [protected] Settlement Letter Sujoy de

P Please do not print this e-mail unless it is absolutely necessary P




Dear Mr. Sujay De

please find the settlement letter.
kindly do the needful at the earliest.


K. Prasad Rao
Bharti Airtel Ltd.
Kolkata Circle, CSD
GSM +91 [protected]
----- Forwarded by K Prasad Rao/CSD/WB/Airtel/BTVL on 08/18/2010 12:51 PM -----



Amit Roy/Associate/CSD/Mobility/Airtel
08/18/2010 12:34 PMToK Prasad Rao/CSD/WB/Airtel/[protected]@Bharti
cc
Subject[protected] Settlement Letter Sujoy de

P Please do not print this e-mail unless it is absolutely necessary P







Thanks & Regards
Amit Roy
[protected]

To the Head Customer Service,

This is absolutely absurd on the part of Bharti Airtel of not servicing and fulfilling commitments given to customers inspite of repeated reminders and continuous follow ups.
This has now taken our patience completely away and we would definitely take this up to ensure that this experience really becomes a great example for people applying to Bharti Airtel for telecom services.
Inspite of giving a particular TAT in writing it is too bold on the part of Bharti Airtel of not honoring their own commitments and leaving their customers in the hands of their pathetic Sales owners for [censored] ALL pranks to be played.
We have received multiple calls since afternoon all giving their own TAT's with their own understanding of the stuation.We feel pity on the part of Bharti Airtel that their HR has recruited a bunch of to manage their front end sales who do not even know and understand even the basics of dealing with corporate clients rather they behave more as in their last names are named after the founders Mittal n Fly.
We would definitely not permit Airtel to enjoy the privilege of system upgradations and advancement at the cost of business losses procured to their customers.
PITY on the managing team of Bharti Airtel who really are not aware of what is happening out in the market with their customers.
Need responsible revert at the earliest failing which the entire write out would be published and

Regards,
Brijesh Kumar
Manager Operations
S2S IT Solutions Pvt Ltd
Tel [protected]
Mobile [protected]
Email [protected]@s2s.co.in
Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP

-----Original Message-----
From: Brijeshkumar [mailto:[protected]@s2s.co.in]
Sent: Wednesday, August 25, 2010 2:12 PM
To: 'Wecare west'
Subject: RE: SALES MISREPRESENTATION IN THE NAME OF AIRTEL-Corporate Grievance

Dear Mr. Gopal,

We thank you for being the only representative who believes in responding back to customers otherwise now we strongly believe that nothing could be more pathetic than applying services with Bharti Airtel.
Would appreciate if you could give us contact details of any responsible person heading our respective zone so that we can get in touch with them and procure status of our application. It is really important for us to have the PRI line in place by today itsel[censored]nder any circumstances.
Would also appreciate that stringent actions are taken against such below mentioned employees making a fool out of customers in the market and not really responding back on their pranks.
Also it is really astonishing to experience that there has been no supervision of services to be provided for applications received. Neither there has been any confirmatory act/call of pendency of services by any particular department. This illustrates that at Airtel company is least bothered about fresh acquisitions as it has already got a huge base of customers.

Look forward to hear from you at the earliest.

Regards,
Brijesh Kumar
Manager Operations
S2S IT Solutions Pvt Ltd
Tel [protected]
Mobile [protected]
Email [protected]@s2s.co.in
Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP




-----Original Message-----
From: wecare.[protected]@airtel.in [mailto:wecare.[protected]@airtel.in]
Sent: Wednesday, August 25, 2010 12:33 AM
To: [protected]@s2s.co.in>
Subject: Re: SALES MISREPRESENTATION IN THE NAME OF AIRTEL-Corporate Grievance

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 24 Aug 2010, you have requested for New
PRI connection.

As per the telephonic conversation had with you on [protected] at 6:30 PM
dated 24/08/2010 you have requested for New PRI connection.

We would like to inform that your request for New PRI connection has been
registered. The reference number is 10880.

The request would be processed by 25 Aug 2010, 5:30 PM.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

For any further assistance please mail us at wecare.[protected]@airtel.in.

Warm Regards,

Gopal T
Customer Care Executive
Bharti Airtel Limited.

MILES STONES !!!!!

Your service provider Airtel has been judged 'Best Broadband Service
Provider' for 2009 by PC World Broadband survey based on the satisfaction
levels and quality of service
Airtel has won the highly coveted ‘Service Provider of the Year’ award in
the 2008 Frost & Sullivan Asia Pacific ICT Awards.


DID YOU KNOW ?

Simply click on My Airtel at http://www.airtel.in/ and manage all your
Airtel accounts the easy way!

To know about payment options click the mentioned URL:
http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Broadband+I...⇄





>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from "Brijeshkumar" <[protected]@s2s.co.in>
>>>>>>>>>>>>>>>>>>>>...⇄



Respected Sirs,

This mail is to highlight the micro level customer grievance which
would seldom be highlightedto your kindnotice. The need fordoing this
aroused as ourFirstHand experience as a Corporate client applying for PRI
serviceswith your esteemedorganization-Airtel was turned down to be a com
pleteCOMBATION (KHICHDI ) of Sales mal practices , False promises and Dirty
pranks played by Sales representative of Airtel in association withtheirDSA
& Agencies.

Here in our case , we at S2S IT Solutions Pvt Ltd applied fora PRI
connectionon 19thAugust’10for our new Location at Vashi , NaviMumbai. We
inspite of being a 4 year old users ofTata IndicomTele-services for the
first time decided to opt for Airtel Telecomservicesdue to Client
preferences.

Under this worst customer service and Salesmalpractice
experience the DSA owner named SAI Communications , Vashipromised and
guaranteed us that the PRI Linewould be delivered by SaturdayEvening i.e.
21st Aug'10 as per ourrequirement. The Sales employee of Airtel and the
agency people jointly plan and fool aroundwith customers in the market by
giving false assurances thereby leading Business losses to ventures
/corporate likeours. Basis thecommitments receivedwe presented the Business
proposals toour client for which the said PRI line wasapplied and we were
completely let down in front of our new clientele wherein our first
impression itself went negative.

The Sales representative namedMr. Suresh Veer,AnAirtel Employee–(Mobile
number - [protected]) and the Agency owner named Mr. PrasadYadav from Sai
Communications, Vashi–( Mobile no - [protected]) delivered a very cheap
example of extending TAT's by playing the blame gamebetween each other till
Monday5:00 pm post which they stopped attending their mobile phones stating
an excuse of being n a meet till 6.30 pm as logic says that post 6.30pm all
expectationswould be made open for the nextday. The said PRI was to be
procured for ournew project of one of our new clients for which the
application was signed on 19th Aug'10,Thursday with an Assurance to receive
delivery within 72 Hours i.e. 21st Aug’10 , Saturday.

False SalesCommitments are becoming aPractice ,Especially inbig Giant
Telecom companieslike Airtel wherein the Agency promises Ex TATwith full
support from the Sales representativewhohas his own fundas on TAT's and
commitments.

As a matter of fact the given PRI has not been delivered till date andthere
are no owness of promised services to be delivered by Employees
representingAirtel. Another Sad thing to mention is that on the website of
AIRTELall they publish and advertiseare the thoughts of their great
thinkers n founders but there is noprovision shownto welcome or Attend
customer grievances. There atleast needs to be a mention of guidance being
displayed to help new users register their grievances if any.

Look forward for some response from your end pacingupthe long process of
Sales Failures and Ill treatment to potential customers.

We would definitely intendto take this further and bring it to the
attention of all those intending to become one of the victims with Airtel
by applying some kind of service.

Regards,

Brijesh Kumar

Manager Operations

S2S IT Solutions Pvt Ltd

Tel [protected]

Mobile [protected]

Email [protected]@s2s.co.in

Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP

recieving scaring and threatening messages that to submitt all documents to the airtel outlet to avoid disconnection dear sir how was the sim given to me without such details, all documents means which all documents, i had submitted all these documents to the person who has sold ur sim three years back that is only the document which u have to refer no change in the above, i cannot submitt documents at ur whims and fancy if my document is not with u then what where u doing for the past three years, no proper response regarding this with ur customer care even the outlet at theni could not be named by ur representative ,kindly provide ur airtel outlet at theni and also instruct ur outlet handler to provide an acknowledgement as to that he has recieved the documents.
D.MOHAN KUMAR
THENI
CELL NO[protected] ,[protected]

i have visited airtel office twice for replace old sim card with new because of some time mobile shows insert sim of sim failed., but both times airtel company representative not give a new sim card as they say in ur photo id ur photo is not cleared but i saw him my original photo id then also say we will not give u new sim card...they also not give any writing commnet about it. when i called to air tel customer care 198 they say what ever our officers say at airtel office is correct. we are not see ur photo id over phone so they r correct weather u r right or not...i have filed complain two times com. no.[protected] and[protected]..from same photo id i have purchased vodafon sim they dont have any prob. with this id.but airtel have prob. hey said we are following govt.policy..waht can i do?

I have prepaid mobile connection of airtel. My mobile no:[protected].
Since 17.08.10, outgoing and incoming calls are not getting through. Calling to this number from other phones get the response "The number is out of service".
Firstly difficult to connect to the customer care. If you some how reach them, the response is the number has been put out of service due to some reasons. No one is able to tell the reason and how to sort it out.
This mobile was recharged on 24.08.10. How is that the mobile recharge is accepted when the phone is out of service for the reasons best known to Airtel.
Really hopeless service.
Can any one help or the only way to forget Airtel and go to some other service provider.

R.Oberoi

Hi,

We called your company for a landline connection at my place on 5th August 2010, and a representative (Mr Murali) from your company came to my office for the formalities .I had given him the documents required by him for a new landline connection with a Cheque of Rs 500/-(Ch No 619377, Corporation Bank dtd. 06/08/2010), and assured me that the landline connection will be provided me positively within a day or two also they promised to give the list of nos.

After 2 days when I had contacted Mr. Murali, there was no response (i.e. either switched off or no answer), then we contacted several other people one of them said he is in a meeting and will call back and later we tried reaching him there was again no response. Next day when we tried he picked up the call and said their systems are not working to download the nos. so he will call us back once the systems are working. We waited for 3-4 days there was no call from them, so we called them to know the status but again no reply.

Mr. Rajaram of the same company called and said there was some problem in their system so would not get back to us and promised to give the connection in next two days, but again same problem continued till today.

Finally we spoke to Mr. Rajaram to refund our money back to us. But till today we have neither received the refund nor the connection has been provided by Airtel . We are very upset on this issue and decided to disconnect all the lines that we have with Airtel.

Just want to know:

1) With out prior connection why did you release the cheque for Rs. 500/- for clearance.

2) Refund the money at the earliest.
Requested revert at the earliest otherwise I have to take the necessary action and lodge a complaint to the concern authority.


Application Form NO: TBLR 0146124 Dtd 06/08/2010
My Address:No.22, Panchavati, 18th Cross, Malleshwara, Bangalore – 560 055.
1. Name of the Sales Executive – Murali - [protected]
2. Name of the Sales Head - Rajaram –[protected]

Sunil Nahar
[protected]

when i fill a form on airtel site a executive called me and forward a following mail & when i made payment he asked me for ref ID and a payment conformation mail cam from vrati.com that thak you for purchasing airtel digital tv and they are not picking up my and not even replying at my mail.

AIRTEL DTH for

* MPEG-4 DVB S2 technology for the best picture and sound
* Free Installation
* Free Home Delivery
* Free Radio channels and Universal Remote
* 12 months warranty

Payment Link
http://offers.connectindia.in/checkout.htm
choose BillDesk for credit card and
CC Avenue for Debit Card, Netbanking, Itz Card,American Express
(citi bank secured services)

Product ID is 8025
after payment you will get a form reference number pls send the reference no.on the same e mail-ID for activation.

1550/-economy pack,3 months free

for any help feel free to call me on[protected] or mail to me at same e-mail ID.

My Airetel Number is [protected]. I am receiving cricket messages and sucking up money from my account. I DID NOT subscribe for it and or any. I DO NOT want to receive such messages. Please unsubscribe cricket messages and other news messages.

Looking forwards,
Senthil Kumar P
[protected]

unwanted subscription charged for

My no is airtel [protected] . from last 6 months everyday i receive one sms saying that ringtone subscription pack is renewed and Rs 1/- i.e. one rupee is charged per day . But i have never requested any such service nor i have received any ringtones from airtel company . But company charges me Rs 30/- p.m. in the bill . I tried many times to deactivate the service which i never availed , also talked many times to the customer care executives but no use . Nobody is interested to resolve the issue instead billing executives always call and ask for explanation why do i not pay the Rs 30/- in the bill . i tried almost 10 to 15 times to resolve the issue but it is not yet solved only promises i got . It is mental harassment to speak regarding the issue to the billing executive every time and ask for waiver and all and that to different executives . Also I had complained earlier on 19th Feb 2010 but still have not received any solution . Now I have not paid my bill for the current month and not going to pay till my problem is resolved and if my service is disconnected for non payment of bill amt then surely I will file the suit against the company for the mental harassment and for unfair trade practices since last 8 months.

Dear Sir/Madam,
My self Shaik Imamuddin I am from Korutla Karimnagar District. AP. I am the old customer of Airtel since 2004 I was using the number [protected], it has the validity of life long and a balance amount of RS 65, due to some personnel issues I was not using the number for not more than one month After a month when I shifted to Airtel I was shocked to see that my Sim card is rejected and later I contacted to airtel customer care regarding this matter they said the number is issued to the other customer.

How can they do this to me if I have a sufficient balance and a lifelong period of validity I had not used it by some of my personal issues and i had resumed to the same Airtel. Please help me in this aspect I number back at any cost please suggest me to whom should I contact and Is there any legal procedure for this matter to have the number back. I was continuously contacting to the customer care office, also I personally visited to the airtel office located in Hyderabad but there is no response. Please I need the same number because I had submitted it in almost areas of my business.

Please Help Me .

Thanks
Shaik Imamuddin
[protected]@gmail.com

In the name of Airtel DTH connection, vriti infocom pvt ltd collecting amount and stating that dth installed in 2 days. but they are not installing any dth connection. fraudulently they are collecting money in the name of Airtel DTH. I had received calls from the numbers[protected],[protected],[protected] for airtel dth connection. it is high level network cheeting to the public. they are changing the name of the company and exploing the name of Airtel DTH. They also changing the website in different names and collecting amount in the name of Airtel DTH connection. Hence, if the airtel company complaints about that, those fraud people will be kept behind bars.

I am getting unwanted sms from Airtel live from number COSTEMER CARE. I want it to be stopped immediately. My kid is ill he can not sleep because of these sms they are sending me sms in a bunch for example 50 sms per minute for reachirging my account which i had already reacharged This is a type of harrashment for all o[censored]s. i had register two of my mobile no on which i got 800 sms within last 18 hours. I am registering this comlaint at 5 am on date 25/08/2010.so u can imagine our situation. and i am getting a lot of sms (of no relevance to me) on daily basis from airtel live. My contact no. is +91-[protected] and [protected].i have deleted 50 sms but 350 sms are on my mobile each for proof. I hope action will be taken imidiately my costemer id is [protected]

sincerely,
Ajay Diwate Pune

Dear Sir,

I Jatin Gori the user of Airtel connection has faced much tough time for the service. I am facing this problem since February 2008 so please look into the matter and let me know how better you can help me out.


In the year January 2008, I had purchased VIP No: [protected] with a prepaid connection & this number was allotted to me by M/s Rahul Enterprises & the payment was dealt in cash for which I was assured that they would give me the receipt for the same but I haven’t received the receipt till date.

Then in the month Febuary 2008, the above said number was converted from Prepaid to Postpaid under the “Bonanza 199 plan” by M/s Frontline Sales Ltd & all the valid documents for the same are with me.

Thereafter, within 4 days without even intimating me or giving me any further prior notice the customer service department discontinue the services which was rendered to me by M/s Frontline Sales Ltd & on asking the valid reasons from the Customer service department told that this number was allotted only to Mr Mohit Gupta.

For this I had intimated to M/s Frontline Sales Ltd they told me if nothing is done they would allot me the other new V-VIP number with the same benefit. If this all is happening within the company how one can get the justice so I please request you to solve the matter as soon as possible.

My worry is that I hold all the valid legal documents which states that this number is registered under my name & they are not even bother about it. At least the customer service department should inquire that who legal owner to whom the number is allotted.

Last but not the least I have already complaint thrice (First on February 2008 when the connection was disconnected & secondly the recent date on[protected] & 15-7-10) but no heed or any action has taken place so I am requesting you again to take a strong action against to the complaint made by me. Please solve the matter & also take the legal action as soon as possible.



Thank and Regards


Jatin C. Gori
[protected]

I have asked for an internet connection At versova yarry rd

On the 16th of Aug their sales person come home and tkases a some of 2000 Rs and promises activation on the 21st of august .

i was promised full activation on the 21st of August and the date as of now is the 24th of aug and none of the people are even picking my call i really am very upset and pissed with an incompetent company like airtel where i was promised very good service and everything with it.

How can a company promise such things when they dont have a decency of an explanation of why is the connection not done yet.


16-08-10 was the date of cash money exchanged
S.L.
248898

Employees name: Diwakar - [protected]
Manager : Ershad - Off :[protected]
mob : [protected]
mob :[protected]

Please who ever is responsible for consumer rights please take action these guys should be taught a lesson to not take people for granted

thank u

SHAWN ARRANHA

To,
Customer Care
Bharti Airtel,
Kashmir Division

SUB: Seeking retraction of extra dues charged against pre to postpaid conversion

Dear Sir/Ma’am

I would like to bring to your kind notice that I have been a loyal Airtel mobile telephony subscriber under the name Hilal Siddiqi and number [protected]. I have been using this allocated number for the past few years, however earlier the number was registered in the name of my company, Kanwal Spices. I was still using the number after getting it converted to prepaid with ease till the point of time directives were issued by the Centre and all prepaid numbers were to be demobilized. I had no option but to convert the number to postpaid since all my business contacts have this very number. Thereof, as you can very well understand, your mobile number is like your “second identity”. I retained as an Airtel subscriber even though I was offered various options by other mobile services providers in Kashmir and that too at cheaper rates. But I preferred to stay with Airtel. For the past few months I have noticed that my mobile monthly bills are carrying along an amount of 5000 INR in addition to the regular and applicable tariffs as per usage. I used to pay my tariff and usage amounts while as I did not pay the extra money, which by all means is superfluous. When I contacted customer care through IVR I was told that my prepaid to postpaid conversion had cost me 5000 bucks. I fail to understand why did that happen? And after all was said and done my mobile number (aforementioned) was barred.
Now I would like to lodge a complaint pertaining to charging of extra money, 5000 INR in this case as prepaid to postpaid conversions do not cost that much and in fact do not cost at all. I would request your kind self to revert the excess payment and resume my number in terms of service with the shortest possible time. I would like to inform you that I have been suffering business losses owing to the barring of my number which runs into lakhs of rupees.
I am hopeful that my case would be solved and wouldn’t have to lodge a case with the consumer court. I, as also my company has a long standing relation with Airtel and let us hope you honour that.

With regards
Hilal Siddiqui