Airtel Complaints & Reviews

Hi,

One week back (I think 24th August) I took Air tel post paid SIM ([protected]) A2GSM service pack. While taking the SIM, I informed the Cunningham Road Air tel customer care center that they have to do ID & Address verification before 2nd September as I had planned going home for 10 days till 11 or 12th September & submitted all the necessary documents for post paid connection.

So they said OK for everything since they were in hurry to sell the SIM rather serving the customer. After 3 days of connection (I think 27th August) they barred out going connection stating some address verification issue. Since I was there only in my office & bombarded the Cunningham Road customer care so they started my outgoing calls some how.

On 1st September some guy came to my home & did address verification & went to my office for ID verification & completed the process. (I don't know whether he updated in their system or not)

Now (2nd September ) I am in home town Belgaum, they barred my outgoing calls & SMS. When I called customer care there some standard answers like issue will be solved within 24 hrs & blah blah...

I wrote 3/4 mails to [protected]@airtelindia.com stating my issue, no proper response from concerned persons.

Finally after trying for 5-6 hours of talking & writing mails, I decided cancel my connection itself & move out of Air tel.

But who is the responsible for my frustration & loss of time during this?

Sir, My name is TNVS Rama Rao. My Airtel prepaid no is [protected]. it is o[censored]P(West) no. Now i am in roaming at Bangalore. For that reason i was not using this no regularly. But before approx 20 day my balance was deducted of Rs 99 Saying that i was been subscribed for games club and for down loading. Where as i had not done from my side. When i contacted customer care they told that cannot be done due to non availability of data base as i am on roaming. When i approached UP West cust care they also refused to attend my query. Then i had unsubscribed the above said service. But after one week again my balance was deducted for Rs 30. The same procedure i had again followed. I had received sms that i was been unsubscribed for the same. Again After one week it was repeated and deducted Rs 30. Again i unsubscribed and received sms. Today i was deducted Rs 1 due to less balance i.e Rs 1.24 in my account and received message that i was subscribed to games club service.

Kindly look into this uncruel act of deducting balance with out my intervention to subscribe any service in spite of repeated unsubscribing. Till now i had lost Rs 160 for no reason. As i am in roaming i was not able to contact cust care so often. My Local no is [protected]. Kindly reply to soon.

Aitel branch(Netaji subash place) Krishna Building employees told me to install broadband services, their field executive came at my residence and collected my documents and sum of Rs 500 installation fee and told that it would be install on 01/09/2010 but till evening there was no response, and when i gave them a call they were not recieving and when thet recievedMr.Ambuj and Mr. Rahul were taking ilegally with me and told me to do whatever i can.
So, i do request you to solve my querru as soon as possible. I will bve very much thankful to you for this.
Vikash Kumar
New Moti Nagar
New Delhi 110015

To: ajai.[protected]@airtel.in
Cc: [protected]@airtel.in; national.[protected]@airtel.in; Nodalofficer.[protected]@Airtel.in
Subject: Airtel DTH: [protected], Frustrated from Customer Service


Dear Ajay,

Sorry for the subject line and raising this issue to you. But from my end this is my last communicaton to Airtel DTH, if still no action is taken I'll forget about some 5-6K INR which is currently invested with DTH and will go for a local cable connection as its service is normally faster.

About the story, I just shifted my home 3KM away from old adress and the Airtel Guy de-installed the equipements at sharp appointed time that is Saturday 28.08.2010 12:00 noon and the nightmare starts as it is never installed at new premises again.

Till now I am investing 2-3 hour evryday on holding(most of the time) and speaking to Customer Care Executives and Sr. Supervisors but nothing happens. There is no liability towards raised complaints and no follow ups if the compaint has been attended or not.

I have raised at least 5 compaints and no one is in a state to solve this small issue. Yesterday I spoke to Mr. Abhinav a Sr. Supervisor in CC, after a call of more than 1 hour he promised me that the problem will be resolved by evening, confronting him that I have got these assurance many times he said that he will call me in the evening by 05:00 to confirm but never come back. Yesterday I had to again raise my BP with holding for more than one hour and talking to executive Siddhart and then a sr. supervisor 'Sharad Husain' and then his leader Karan. but couldn't get anything except assurance. Karan told me that he sopke to area manager and he told that an alignment equipment is not working and is reason for dealy. Isn't this logic really funny? Is in whole of Airtel there is only one engineer with one euipement which if some problem all cusomers have to wait for more than a week? It would have been good if I had given 100 rs to local elictrican and would have done it without airtel.

I am really surprised why there is no escalation defined anywhere, I would advice to make the esclation public if you really concerned about customers.

So hope I'll continue to recieve and advice services from Airtel in future as it has excelltent service but Customer care is too far from quality.

Best Regards,

Vikash Choubey
+91 [protected]
+91 [protected]

Hi,

Customer id is [protected]

This complaint is in regard to the post re installation problems i have been facing of Airtel digital TV. I had called up and register for re installation of the same on the 30th July'10 and the re installation was done on 28th Aug'10 after escalating a lot. When they reinstalled the channels were coming up fine for 15min and after that it is showing Error Code 6 and asking to recharge the account. i have recharged the account twice, i have 650Rs balance in my account now. But even after that i am not able to view any of the channels. i have called up customer care so many times that i am really fed up of it. They simply say that u will get a call in next 1 hr. but that 1 hr has never come up till now.

there is so much communication gap between the Customer care and the technician. these customer people really suck. when i call them they hang up the phone saying thanks for calling Airtel Digital TV. If a company can't service its clients then why give out new subscription when its pathetic at servicing end.The distance between the old and new residence is less than 100mts and such a bad experience when we are ready to spend money to have the same shifted.

I would like to file a complaint with minimum 50000Rs compensation for all the agony, frustration and irritation we are still undergoing because of the same. If the issue is not resolved today i am going to file a complaint in Consumer Court for the same.

-Shalini

Dear Sir:
I got a airtel no:[protected] in July 2007. but day before yesterday I got a message saying that "as per the goverment audit agency the documents pertaining to your airtel moblie numver are found to be incorrect.please submit passport size photo address and photo ID proof with duly filled prepaid application form at your nearest post office or airtel relationship centre within 2 days"

I submited all the document on the same day I got the message. but now my phone can not making STD and ISD call...
For 4 years I used the same number and I cannt afford to lose this number, since I'm a foreigner, all my contact even from outside india know me as only this number...
so Please verify what is going on and what can I do about it.

thank you

Xie Si

internet bill of rs1304 was charged for the month of februrary2010 to april 2010 while the internet was already disconnected during this period. plz send the details of the charged bill nd the date of activation and deactivation.

Airtel is distinguishing between MP-CG and REST of customers of India.
wifi modems are available to all the other states of India except MP-CG,they use to provide modems in exchange to old single port modem,but this facility (and like this many other facilities) are not available NOW for MP-CG customers
Please look into the matter!!!

Dear team,

my self Anil kumar kola i am an costumer of airtel post paid till 2008.my number [protected].One day I got the call from airtel out bond. and they told me about add on connection.In that they told me you didn't pay any thing like, connection charges,deposit charges and there is no hidden charges.so i taken [protected]. They activated the connection on 19th June 2010. they generated the bill on 26th June 2010.It includes of Rs.1000/- one time charges and one month rental.i generated a complaint on 29th of June 2010. after that i didn't receive any response from airtel costumer care.I called many times regarding this complaint.But no one can response for that.recently they are stopped my service([protected]).till date i paid all amount of this number.Except [protected].

what can i do for my connection.

very very bad service of airtel i am a dentist i done have time to write such kind of stuff but i am compelled by airtel to write this.
The email is written below is the email which i have sent to airtel i have talked to airtel personel 3 to 4 times
but nothing iss done till date
i have ordered for wirless router i called 121 and opted fast internet they offered 2 mbps plan i opted and also told to install wirless router they told that it will be 500 extra i agreed , after 2 daysmr anil came to install router while he was proceding to install i just talked that shoul i have to pay or billed 500 , he at once told this is for 1500 , i atonce told him not to install i was promissed for 500 so i called 121 and afetr cosversation they comitted me router for 500 and told me sir go ahead and install you will get discount of 1000 and he gave me complaint number which is[protected] , after assurance i got the modem installed , but i recieved bill of 1500 then i called 121 and talke to abhishek talking id was[protected] he told me that comittment t you was fake , so now rule out that is yhis my fault or airtel workers fault who are comitting fake.
i told abhishek that either resolve the problem now or cancell my line he told me request is sent to cancellation department you will have a call and your line will be cancelled but nothing was done and matter got disputed.

this is the service airtel providein to their 3 to 4 years loyal coustomers.
be aware when you plan to get airtel they will take stuff out o[censored]r pocket forcifully
i reques tairtel officials to resolve as i am ready to pay bill amount which is genuine or take router back an take ur money and reinstate my line.


Hello today my airtel no [protected] got disconected voice as well as dsl

as i mentioned earlier no one is ready to listen me i have talked earlier 0n 121 ,3 times to resolve the problem or take your router back i dont want it in 1500/-.

now same thing is hapenning again no one answered my mail and disconected my number,

as i mentioned earlier wave 1000 + service tax which ihave recieved in the bill.

also late fee of the bill if you confirm me the same i will deposite the money but i tink airtel punjab gained lot of coustomers and now they are not borthered aany more about their 3 to 4 years old ccustomers.

insted of resolving the matter you people are closing your eyes.

now listen carefully if the dispute is resolved i will not pay for this disconection time , you are taking matter into deep dispute i will be posting all my dispute to consumer forum , as i got loss of 20500 .00 inr today , as i was not able to swipe credit card of my patient.

so if you dont want to resolve the issue take your instrumets back and let me know your total bill amount after deducting the router charges, late fee ,service tax and i will pay the amount , now dont drag this matter any more i want solution tomorrow.

Best Regards

Dr A S Cheema



213 model town

jalandhar

punjab

[protected]

www.dentalimplantsjalandhar.com

www.implantdentistjalandfhar.com

Dear Sir,
I had availed a prepaid airtel connection in the month of June 2010. I took the connection through an agent at vaikom. I had chanrged Rs.1000/- in the month of July 2010. Then I was using . The balance was Rs. 861/- but suddenly when I call any number I get the automated reply that I have no balance and I need to recharge. I went to the shop in vaikom form where i charged this Rs.1000/- they advised me to again charge for Rs. 200/- then I will be able to use this new Rs200 + the balance Rs.861/-.
Whereas, I could notice that the call amount is deducted from the Rs. 200/- and the previous balance of Rs. 861/-is shown as Zero. I want my balance Rs. 861/- which was stolen by Airtel.
My Sim card No. is[protected] amd ny mobile number is [protected].

Regards,
Gopakumar S Nair

WITH DUE RESPECT
SIR
MY AIRTEL PUNJAB POSTPAID NO WAS[protected].2 MONTHS AGO I MIGRATE MY NUMBER FROM POSTPAID TO PRE PAID.AT THAT TIME I SUBMIT ALL THE REQUIRED DOCUMENT LIKE RATION CARD,DRIVING LICENSE,SNAP & VOTER CARD.
IN LAST WEEK OF JULY AIRTEL DISCONNECT MY SERVICES.WHEN I APPROACH AIRTEL OFFICE THEY TOLD THAT THIS SIM ONLY BE ACTIVATE IN POSTPAID ONLY.
SIR
I WAS USING THE SIM IN PREPAID. SO PLS DO THE NEEDFUL.
THANKING YOU
SUNNY RUSTAGI
[protected]

Dear Consumer Forum,

I would like to tell what sort of people work in Airtel and they call themselves the best service providers.

I had lodged a request for Shifting my Airtel Landline/ Broadband / IPTV to my new address. I was told the SLA for doing the same is three working days (Reference number for this: 367820). Three days went a long time back but I heard no response from them. Then I raised another request (Reference Number :[protected]. After calling them again and again, finally a technician called named Govind. He told me they will come and set up everything. The guy came and told me he can only install Landline and Broadband but not IPTV, surprise surprise, I have not raised a request for IPTV, amazing.

So as per my understanding, they thought If I am shifting to a new address, I will only take landline and broadband with me but not IPTV. He asked me to raise another request, so I called the same best (????) service provider and raised another request (reference number :[protected].

Anyways, he still did the set up but could not activate IPTV and told me that It will be done next day by 12:00 clock.

Next day I tried to called the same technician (Govind), he refused to pick my phone. I guess that must be professionalism on his part. So, basically I did not get my IPTV activated the next day as well.

In the meantime, I wrote to care.[protected]@aitel.in and [protected]@airtel.in as well, but did not get any response. One fine day a guy called, he said he is from Airtel Corporate Office. I explained the problem to him. He said he will check and revert back in ten minutes. Surprise Surprise, I am still waiting for his call.

Also, I got an email and a message from them saying they have resolved my issue (reference number : 367820). Now as per there records, my issue is resolved and I still do not have IPTV.

Its been a month now, is there anybody at airtel who can sort this mess.

My name is Keith F Dcouto.
My Airtel # is: [protected]

My complaint with Aritel service is as follows:

1] I had an airtel #[protected], this number was suddenly blocked because Airtel wanted me to submit identification proof even after I had submitted the same before activation. The number was taken roughly in the month of Feb 2010 and blocked in May or June 2010.
2] When I went to submit the documents again, the no was already disconnected. The person at the aritel outlet at Mosque road, informed me to go to the Cunningham road outlet if I wanted the same number and my existing balance transferred and reactivated
3] When I went to the Cunningham road airtel outlet, they informed me that it was not possible to reactivate my number [[protected]] and I have to take a new connection.
4] I took a new connection [[protected]] and my balance from the old number was not transferred to my new number, despite requesting for the same. I lost Rs 100+ . I also submitted all the ID Proof’s to the airtel officer at the Cunningham road outlet and obtained service. This happened around the month of June 2010.
5] Now again on August 24th my number was suddenly disconnected WITH NO REASON OR MESSAGE.
6] When I went to the airtel showroom on Mosque road I was told it was because I need to submit ID Proof again. But I had already submitted the same when I availed the connection.
7] I BELIEVE IT IS AIRTELS RESPONSIBILITY TO VALIDATE ALL THE DOCUMENTS BEFORE ACTIVATING MY SERVICE, AND NOT BLOCK MY SERVICE WITHOUT NOTICE INCASE THEY REQUIRE ADDITIONAL DOCUMENTS. THIS PRACTISE IS NOT ACCEPTABLE; IT HAS CAUSED ME A VERY HUGE INCONVIENCE BESIDES A LOSS IN MY PERSONAL BUSINESS.
8] On August 25th I provided all the documents again to the Airtel showroom on Mosque road Airtel office and was told my service would be reactivated within 24 hrs.
9] As usual it was not reactivated after 24 hours, when I enquired after going to the outlet everyday in person, as they do not answer calls on the phone, I was told the number cannot be activated on the current SIM, and they will provide me with a new SIM.
9] On August 30th I got the new SIM, but the connection was not activated, despite the person at the Airtel shop informing me it would be done the same day.
10] When I enquired again on Aug 31st, I was given the same dialogue again that my service would be activated by end of day Aug 31st. This is still not yet activated.
11] I have been informed by the representative at the airtel shop on Mosque road [Name: Rohil] that there is no customer service number I can call to escalate the issue from a LANDLINE.
12] Since i do not have an active airtel # I cannot even call airtel customer service number
13] Two of the representatives from the airtel outlet on mosque road provide me with their numbers to call them if I had any queries, the numbers are: [protected] & [protected]]. However even during the week it is very difficult to reach them, they do not answer the phone when I call them. Except for 2 calls but I got no proper resolution to the problem, they only told it wil be fixed but no results. On Sept 1st I called both these numbers several times but now they are not even answering my calls.
I WANT TO LODGE A FORMAL COMPLAINT, FOR THE TROUBLE AND INCONVIENCE THAT AIRTEL SERVICE HAS CAUSED ME.
You can E mail me at: [protected]@yahoo.com

From - [protected]@gmail.com

Dear All,

I had applied for an Airtel Braodband connection on 12/08/2010, but to my dismay it has not been installed till date. The worst part is that there is no one that you can reach out to and all the people you can speak with are a bunch of liars. They have the audacity to stop taking calls when they do not have an answer to queries. The nodal officer and the people attending phone calls in his office are so insensitive that they are completely distracted when you speak with them. I have made umpteen number of phone call and have written several emails, but it seems that no one cares. I do not even know whether I will get a connection or not.

I could somehow reach Mr. Rishi Wahi's office, but his assistant refused to share his email ID with me. I am completely harassed now and really do not know what to do?? I am attaching all the emails that I have in this regard. Please suggest a future course of action.

________________________________________________________________________________...⇄

How Many Days does it Take Airtel tp Provide a Broadband Connection????
Inbox
X
Reply
Charu Aggarwal to wecare.west, nodal.west
show details Aug 26 (6 days ago)
Dear Sir/ Madam,'

How many does it take for your firm to provide a broadband connection?? Unfortunately and out of no choice I had applied for your broadband on August 12, 2010 and I do not have the connection till date. I have been getting false commitments from across your employee levels. I feel frustrated to have this kind of treatment. Your employees do not take phone calls and if ever I am lucky to get a chance to talk to them they keep postponing the the date by when this would be installed. I am sick and tired waiting for someone to coma and install it. I was on leave yesterday and today as someone (Mr. Nilesh from Thane - [protected]) had committed that net would be installed but no one turned up or even cared to call. I just do not understand what I should do.

My form number was SL253159. I am out of town now till coming Sunday (August 29, 2010). I had spoken to Ms bhari at the nodal office as well, but again a waste of effort.

My phone number is [protected], in case someone bothers to do something about it.

Thanks,
Charu
Reply
Reply to all
Forward
Nodal.[protected]@airtel.in
Thank you for writing to the office of Nodal Officer, Airtel Telemedia your e...
Aug 26 (6 days ago)
Reply
wecare.[protected]@airtel.in to me
show details Aug 27 (5 days ago)
Dear Customer,

Thank you for contacting to Airtel Telemedia Services.

With reference to your e-mail dated 26/08/2010 regarding New Connection.

We would like to inform you that your Concern of New Connection has been
registered with the reference number "18156" and the same would be resolved
by 28th August 2010, 10:50 AM.

We regret for the inconvenience caused.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a very warm and
fruitful association with you.

We thank you and value your association with Airtel.

For any further assistance please mail us at wecare.[protected]@airtel.in

Warm Regards,

T.Bhavani
Customer Care Executive
Bharti Airtel Limited.

MILES STONES !!!!!

Your service provider Airtel has been judged 'Best Broadband Service
Provider' for 2009 by PC World Broadband survey based on the satisfaction
levels and quality of service
Airtel has won the highly coveted ‘Service Provider of the Year’ award in
the 2008 Frost & Sullivan Asia Pacific ICT Awards.


DID YOU KNOW ?

Simply click on My Airtel at http://www.airtel.in/ and manage all your
Airtel accounts the easy way!

To know about payment options click the mentioned URL:
http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Broadband+I...⇄







>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from Charu Aggarwal <[protected]@gmail.com>
- Show quoted text -
Thanks,0
Charu

WE had booked Airtel landlines with broad band on 25th Aug 2010. The company's DSA Remidial Telecommunication Pvt. Ltd. JM Road Pune promised the connections on or before 31st Aug 2010 with broad band. Two days before the connection was to be provided he called and said that broad band might be a difficulty but he will ensure to provide the same. They did not gave the lines as promised on 31st Aug and when we enquired on 1st Sept whay they ahve not provided they confirmed that the borad band can not be provided. On asking why they gave flase promise lot of arguments were exchnaged and then started abusing and cam e to ur office to return the money deposited being rs. 2000/ and abused us. Can the company i.e Bharati airtel which boasts itself of complete customer staisfcation can deal will such kind of DSA's and can somebody teach these arrogants a lesson?

R P Shah
[protected]

I have been using Airtel Mobile Since 2005.One of my Airtel Number [protected] which I had taken from M/S Ajmani Telecommunications, Lajpat Nagar Kanpur as a Postpaid connection in 2006 and had migrated to Prepaid last year ie in 2009. Since then I have been using. I ws out of station for the last month so I switched off my number as the incoming calls were Diverted to my other number and I did not want to carry 2 phones along.Last week on returning I came to know that my sim was not prooviding network.On visiting Ajmani i was told that she sim had been swaped somewerw in Varanasi.On asking how could it happen they were also mum.But they mailed to several seniors in the Airtel and finally I was given a new Sim which is now activated.But there are still so many Questions unanswered..
1..How was it possible to swap the number to someone other than me where as the Identity Proof,Address Proof,Photographs re submitted before any such event.

2.Where are the RULES which say that in case there is any such change to be done the original Documents are to be verified.

3 .The connection is issued from Ajmani Telecommunications and than again Migrated to Prepaid at the same Centre ,How can some one else Swap it.


Can anyone please answer these question as I stronlky feel that Bharti Airtel is a good Service Provider but fail to understand how this happened.


Swaranjeet Singh Kalra

Kanpur

GPRS Mobil office Packet drop & speed problem High Latency .


I have Raise Date 26.08.2010 complaint No: [protected] Airtel Customer Support Engg Name Sushi Das I give my Pin code no & address
But problem is still working. internet not working Properly...........


Kaindly help me
My cell no.[protected]

i recharged my ph no.-[protected] for rs 100 on 30-august 2010 at 7.26 pm transaction id[protected].now services that are activated without my request are-:
1-khel khel mein-543345
2-video club
3-funtime subscription

i lost all of my balance every time i recharge.when we complaint for it on customer care no. they dont care for it .i keep loosing money .
i will not be a customer of airtel in the rest of my life

Dear sir ,
on 15th of july i shifted from Indore MP to chennai.On 20 th of august i applied for airtel prepaid connection at your retailer CSM World ,VELACHERY and got the connection immediately. i was very happy , it did NOT last for long as it stopped working next day itself . when i checked with retailer , he told that sim has a quality issue. since than i m behind the retailer and your sales executive.your sales executive even harasses a lot by attending the call very rudely.i have around 265/ rs balance in my a/c. i have even visited your saidapet consumer showroom too but no one could held me, i m really disappointed with the poor response of your company at every level.For Quality issue customer is not responsible so you should replace the sim and activate immediately. i hope this forum does something for this. MY MOBILE NO IS- [protected]. AND ITS ON MY NAME MANJU BALA TANEJA