Airtel Complaints & Reviews

DVR Machine not working/malfunctioning
I bought an Airtel DTH DVR box and connection about a week back (Jan 10th 2011) from a local retailer in Amar Colony Market. The installation and everything was okay. The Airtel guy charged about Rs 700 stating that he needed extra cable. I didnt complain. However, the horror story started right from day 1. The DVR STB is so slow that its practically unusable. I changed the batteries on my remote since the call center guy advised me to do so. But that didnt help. Couple of guys came to try and trouble shoot from Airtel but couldnt do anything. They gave up finally saying that the STB is slow since it has a hard disk and all sort of technical jargon. Even the technician tried navigating the channels using the remote but everytime he pressed "OK" to select a channel, the box took him to the Games menu.

I am surprised that no one else has any complaints about the slowness/glaring problems of the device and that makes me think that I was fleeced by Airtel who gave me a malfunctioning, broken worthless STB and now refuses to replace it even though its just been a week since I purchased it. I went back to the retailer to return the box and get my money back, but they completely washed their hands off. No help from there either.

The situation is so unbearable that many times I'm just tempted to take my remote and throw it at the television. I am as frustrated as frustrated can be. I want Airtel to take some responsibility and either 1. say that their DVR STBs are not up to any standard o[censored]sage or 2. Replace the box and fix the problem.

If the quality of the STB is like I described above, then I'm afraid I do not want the product and want my money back.

My customer a/c Id is [protected].

PS: I hope others reading this review make an informed decision and stick with one of the other companies that provide Digital TV service and DVRs.

-S Ganguly.

Airtel DTH — signals not receiving

customer id no:[protected]

I have recently purchased airtel dth HD connection. it was installed on 25th of feb2011. 15 days it was worked properly. after that error was came.(error codeB001) signals are not recieving. I was called to customer care center on 13th of march2011. they have taken the complaint.they told that customer support engineer will come with in 24hrs.but there is no response till today. no body is taking response from customer care center. what is the use of this airtel customer care.

My name is neeraj ([protected]). I have been using Airtel since one and half years. I didnot face any issues till date. But recently two guys came to our house and changed the position of the dish. Ever since then we are not able to view any channels and we are getting the error code B001. Even after contacting Customer Care, it was of no use as no one turned up till now. I request someone to look in to this ASAP.
You can contact me at [protected]

Hi,

Thank you so much akosha team for your postive feedback. i just wanted know from bharati airtel what solution you provided on my complaint. because still am getting very poor airtel 2g internet data connectivty on my 4G router as well as on my cell phone also.regarding this problem i got only telephonic call from airtel custmer service. and they asked me about my address detail. they havent provided me any resolution on complaint. so please do not close my complaint till that time. I need positive response here with effect.

Regards,

Vijay Kadam
mob [protected]

Airtel — Never Satisfy Customer

Hi
My name Is Ishfaq "[protected], [protected]. I'm using Air tel from many years in Srinagar (J&K ) state of India. In my area we have all then time problem with Network, no network coverage. We try to call but sometime it is too much many hours To rectified one error and when we try to call Customer care that is not available. In Jammu & kashmir. 80% of customer belong to Kashmir valley but company shifted his main Headquarter In Jammu were only 20% of customer use Airtel Service. This is shame on the Company that they call India Leading company they are one of the worst Operator service provider of Kashmir Valley.
Customer care never satisfy customer... I think very soon we Kashmir people Will forget this Company out of Valley, . Company motive is earn money but not provide service

hi my name is sohail m from pune my number is [protected] i m facing sms problem from last 3 weeks called up cust. care but there is no action from there side so m thinkin to through this and i came to know that airtel is worst telecom as per my expirence

Airtel Dealer — deactivate service

I am an AirTel dealer
I have been receiving regular message on daily basis: THANK YOU FOR USING DADA SUB 10 SERVICE ON AIRTEL WAP. YOU HAVE BEEN CHARGED RS. 10 whereas I have never subscribed or utilised this service.
i have lost 50rs on my bal

Kindly arrange to deactivate this service from my AIRTEL MOBILE NO. [protected] otherwise I will surrender this connection. since last one month i have regular calling in air-tel custmor care but no positive action in your company think that

buddy

i have a BUDDY FRIENDS service on my mail . please deactivate this service

Dada.net Service in INDIA (http://in.dada.dj), like in other countries, is a user intiated subscription service. It can ONLY be activated when user downloads a content from Dada.net.

You can unsubscribe from Dada.net Service available on WAP address http://in.dada.dj which offers you to download any 5 content everyday for Rs.10 everyday (effectively any content is for just Rs 2, even a game!) through the following ways:

To unsubscribe from Dada.net, Airtel users can:
1. Send a message (SMS) saying STOP to 5676741
OR
2. Write stating your mobile number to Dada CRM Centre at
[protected]@crm.dada.net

how to deactive airtel the service the Airtelli(LI) in my mobile please tell me the procedure

Airtel — wrong behavior

we hav brouht a airtel postpaid sim and its first bill was due to some problem the coustomer care executive alled us and she abused us like anything. i think these people should be taught a lesson how to talk to coustomers if they have any problem paying bill they should ask first rather than threatning cour notice or using abusive words.

Wrong Behaviour
Respected Sir,

I am A airtel retailer i am not satisfied with airtel dealer service.his behaviour is so rough and have no sense of chitchat.don't listen our problem so requested from u u do something for this.my shop name sunny mobile my cell number [protected], [protected]
in hanumangarh town near new nager parishad 335513

Respected Sir,
I am a AIRTEL prepaid retailer in ludhiana (punjab). I am not satisfied with airtel's service. I don't have even a single sim of airtel from last one week. Everyday they are delaying. I keep on calling them, but they never listen to me. Customer are demanding airtel prepaid connection from me, but i am selling them vodafone and idea connections because i dont have any airtel prepaid connection. I always buy connections and other things on cash payment, even then also i am not getting service. So please, this is my request to you, please send me airtel prepaid new connections from any distributor, so that i can sell airtel too.
With regards
Robin Gupta
Radhey Telecom
[protected]

Respected Sir,


I am A airtel retailer, I am not satisfied with airtel distributor's services.My distributor name is Sarthak Enterprise.My customers are not satisfied due to their poor service. My business place is near Santoshpur, Kolkata-700075. My cell no is [protected].So please do something.

With Regards,
Swarup Dutta

I am A airtel retailer(modinagar, ghaziabad, U.P, ), I am not satisfied with my airtel distributor's service. my dealer name is ankur.
address: satish traders,
gurudwara road,
modinagar
distt. ghaziabad
he can't give me E-recharge stock balance. he told me that ''it is compulsory that i[censored] don't want recharge coupons, i will not give u E-recharge and sim''
i always buy coupons but this time i already have a large stock of coupons. So please, this is my request to you, plz solve my probelem as soon as possible.

RAHUL TYAGI
MOB: [protected], [protected], [protected]

to.
bharti airtal limited.
new delhi
sir,
i m lucky thakral from thakral comunication, harkesh nagar, new delhi-110020. i want to say that in our area the behavior of airtel retailer is very bad. he is not coming regularly in this area and and not privide us sim of easy load. it was not my complaint, it was the comlaint of all communications in my area.
kindly plase change our retailer if you want that your service is gonna be good in this area. the retailer name is keshav from kumar brothers(dda flat, kalkaji).

thank you,
your faithfully,
lucky thakral,
thakral communication,
new delhi-20.

RESPECTED SIR



I am A airtel retailer, I am not satisfied with airtel distributor's services.My distributor name is MURALA COMMINCATIONS.My customers are not satisfied due to their poor service.
My business place is KISHAN GARH NEAR JALANDHAR. MY DEMO NUMBER IS [protected].SO please do something.

With Regards,
PHULL

I am A airtel retailer, I am not satisfied with airtel distributor's services.My distributor name is AHTERAM CENTER.My customers are not satisfied due to their poor service.
My business place is HOJAI, NAGAON (ASSAM). MY DEMO NUMBER IS [protected].SO please do something.

Rispected sir

i am a director in Disha Institute Narwana .i bought a ten numbers with CUG plan.I am not satisfied due to their poor service so plz close my all numbers... or contact[protected] to me

Sub: Complaint against Distributor GURU KIRPA ENTERPRISES, MITHAPUR ROAD, JALANDHAR
Respected Sir,
I myself CHANDER SHEKHAR owning a mobile shop ANGURAL ENTERPRISES I am a retailer of Airtel running a business in TAGORE AVENEW, BASTI DANISHMANDA, JALANDHAR, PUNJAB. We are facing a lot of problems from your distributor in GURU KIRPA ENTERPRISES.
2 I CALLED TO DISTRIBUTER FOR DEMO ON 2272012 BUT HIS EXECTIVE CAME ON 2672012 AND GIVEN TO ME LOTS OF CONDITIONS .
WHICH SOME ARE
1ST OF ALL PURCHASE A USB FOR RS. 1900 FROM HIMSELF
WHEN I REFUSED HIS CONDITION THEN HE TOLD ME THAT HE HAS NO AND DEMO SIM
WHEN I CALL R.O.HEAD THEN R.O.PROVIDED ME A DEMO SIM WHICH I RECIEVED YOUR R.O.OFFICE COOL ROAD, JALANDHAR WHICH DISTANCE FROM MY SHOP 7 TO 8 KM.
THIS IS NOT ENOUGH.
3 WHEN I RECIEVED DEMO SIM THAN DISTRIBUTER NOT ACTIVATED MY DEMO
TODAY IS 1872012 BUT RIGHT NOW SIM WAS NOT IN RUNNING CONDITION
EVEN I DEPOSITE MY DOX PROPERLY
MANY TIME I CALL DISTRIBUTER AND SALES EXECTIVE BUT THEY NOT ACTIVATED MY DEMO
ALSO THEY ARE NOT PROVIDED ME PROPER INFORMATION

DEAR SIR
PLS ACTIVATED MY DEMO WHICH NO.IS [protected] ON THE NAME OF ANGURAL ENTERPRISE


REGARDS

CHANDER SHEKHAR
[protected] [protected]

I am Abhimanu Kumar Singh Form Jharkhand.I am a retailer of airtel sim card or recharge.I am not satisfied with my Airtel Distributor .He always misbehave with us.My distributor shop name is Boogie Woogie and Distributor mobile number is [protected].
My Contact number is [protected].

I too received this kind of SMS.. thought I am existing airtel customer.. but I didn't do any kind of transfer. Airtel guys pls. don't spoil ur reputation with these kind of fraud websites...
- Ramesh

I have also received the SMS, then they have sent me the same thing they did with you. I thought it was real offer from AIRTEL seeing there SMS and Site. But when they asked 440INR as customer charge, my mind got doubt, and I became pretty sure that it is fraud. When I dint do any thing, the have sent me n-number of SMSs to pay the amount.

I know that no body asked to deposit amounts like that, and send this much of SMSs. Also, there was no contact details in there site. Pure FRAUD.

The site seems to be down, I think you can go and complain to police, so that they trace and suspend that bank account, find that guy and kick is butttt... :)

Regards
Dharam

i too have a same complaint, how can we get our money back, please reply
[protected]@hotmail.com

i too received the same kind of sms. but i didn't paid any money for them.. please trace his account details and punish him .. this is my message to the AIRTEL peoples.

sir,
i also received a sms from www.airteldthservices.com i.e., my mobile number won one airteldth box and two years subscription ..for this they send an sms for service tax 440 rupees will be deposited to KARTICK PAL SBI account number [protected], and after deposit the paid receipt will be sent to the fax number. I had done all the process whatever they sent a sms before 29th august .they sent a sms you will receive the gift on 1st september at 3.30pm, but they could not sent any gift for me(P.THRIVIKRAM) .
so, please found that kartick pal A/C [protected] state bank of india, and instead of paying 440 rupees i had paid 470 rupees with trasaction charge 25 rupees.if you found that person please sent my money to my account number SBI A/c [protected]. so, please prevent that type of people.

we refer our various telephonic taliks and further our written requests to airtel Gurgaon (Haryana) for the disconnection of data card mobile numbers but till date we have not received any intimation from the airtel wheather they have disconnected or not.

our mobile numbers for disconnection
[protected]-[protected]-[protected]-4019-
[protected]-[protected]-[protected]-[protected]-[protected]-[protected][protecte...⇄
[protected][protected]
[protected]-3717-
[protected]

from MEGHALAYA TRAVELS (P)lTD
PAYAL CINEMA
SECTOR-14
GURGAON-(HARYANA)

[protected]

further our landline number[protected] in the name of VIKRAM YADAV
is not yet disconnected inspite of our written request.

my mobile number is [protected] which is in bangalore.i had a easy recharge or rs.98 gprs pack.the speed is very good in bangalore.when it comes to tamilnadu the speed is very slow.even u can't able to connect to laptop.i want to know whether speed will decrease during roaming

Airtel is the worst GPRS/EDGE service provider, customer service very poor.I was having a low speed problem with airtel.After informing the customer care the speed got even worse.This shows the people there in Airtel dont posses any expertise in solving the problem.I'm getting speeds of 2-5KB/sec of speed after their person from AIRTEL technical team laid his hands.For high speeds with less variations go for BSNL EDGE/GPRS.For good customer service go to aircel, with little less speed but unlimited downloading.

Dear Sir,

Comments from airtel ...
Please help me...

fromKrishan Kumar <krishan25.[protected]@gmail.com>
[protected]@airtelindia.com

dateTue, Aug 31, 2010 at 11:46 AM
subjectRe: FWD: ACKNOWLEDGEMENT MAIL.-[protected] [|BAL|[protected]|[protected]|]
mailed-bygmail.com

hide details 11:46 AM (1 minute ago)


Hi,

As per trail mail that both numbers are de-activate due to negative verification, I just tell you that both the numbers convert from post-paid to prepaid and the same address given to you at the time of convert from post-paid to prepaid ( Post-paid address and prepaid address are both the same ).

Another question, no any veryfication from your end at given my address to you, So why tell you verification negative...and why given to my number to another customer. And when i trying to call that no.'s that anouncement is dailed number not available, so why activate that number to any person.


Activate my same number for me, otherwise we are going to Consumber form.


Regards

Krishan Kumar

Karnal- Haryana


- Hide quoted text -
On Tue, Aug 31, 2010 at 9:47 AM, <[protected]@airtelindia.com> wrote:

Dear Krishan Kumar,

Thank you for writing to Airtel.

With reference to the email dated 27/08/2010, you have expressed concern regarding unable to use your Airtel mobile numbers [protected], [protected].

We realize that this situation must have inconvenienced you.

Airtel numbers [protected], [protected].

We regret to inform you that above mentioned numbers has been permanently deactivated due to negative verification on 12/08/2010.

Hence, we regret to inform that we are unable to refund the amount paid for prepaid connection if the number permanently deactivates.

Once the number permanently deactivates we reissue the same number for new subscriber as per the process. Hence, we regret to inform you that you will not be able to reactivate the same number. Further, accept our sincere apologies for our inability to help you at this point of time.

We would like to inform you that to retain the prepaid connection active, you are needed to:

make outgoing calls
receive incoming calls
recharge your account frequently

In order to activate a new connection under Airtel Prepaid plan we request you to walk-in to any of the nearest Airtel showrooms with the following documents,

APEF (Airtel Prepaid Enrollment Form) to be filled.
Address proof
ID proof
One Passport size photographs

You have to fill a prepaid form alongwith form 60/ 61 to retailer/Airtel showroom and the connection will get activated within 4 hours.

Starter pack needs to be bought and the same is available in 49/- and to know the details of the same visit www.airtel.in site.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Yours Sincerely,

Sheeba R
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=18789EEB62E8...⇄ E4291C11BBDC9C83250B3D[protected]A4B4A4842494C4DB2&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: krishan25.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 27/08/2010 16:02:04
Subject: Re: FWD: ACKNOWLEDGEMENT MAIL.-[protected] [|BAL|[protected]|[protected]|]

Hi,
Please find details as below:-
Executive Name: Ms. Prabha

Executive Number:[protected]

Date on which Documents submitted: 24 June 2010
Refference no.[protected]F on 24 June 10 for Mobile no. [protected]
Refference no.[protected]F on 24 June 10 for Mobile no. [protected]

Date on which Documents submitted: 2nd Times 30 July 2010

Location: Karnal

Prepaid SIM Numbers: [protected] and [protected]
Regards
Krishan Kumar
Karnal -Haryana

On Thu, Aug 26, 2010 at 5:23 PM, <[protected]@airtelindia.com>wrote:
Dear Customer,

Thank you for writing to Airtel.



With reference to your mail dated 26/08/10, you have expressed concern
regarding the disconnection of your Airtel mobile numbers.

We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.

We request you to revert with the following details to proceed further.



Executive Name:

Executive Number:

Date on which Documents submitted:

Location:

Prepaid SIM Numbers:

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.



We thank you and value your association with Airtel.

Yours Sincerely,

Anbumozhi M
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B1D3325F98F9
1A62A2E12060AAEB117396F91B67AFD73058BBDA3A58B2D43D5FB9&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: krishan25.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 26/08/2010 14:24:46
Subject: Fwd: Acknowledgement Mail.-[protected]

Hi,
As per trailing mail, kindly solve my problem.



[protected] Forwarded message[protected]
From: Krishan Kumar
Date: Thu, Aug 26, 2010 at 2:21 PM
Subject: Re: Acknowledgement Mail.-[protected]
To: [protected]@airtel.in, nodalofficer.[protected]@airtel.in



Hi,
As per trailing mail, please give the response. and do the needful on most
urgent basis.
Regards
Vijay Dalal
[protected]
C/o
krishan karnal - Haryana


On Wed, Aug 25, 2010 at 12:59 PM, wrote:
Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your
unique reference no. is[protected]. Request you to quote your unique
reference number for future interactions. We shall get back to you within 24
hours.




Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you
write to us for a quicker response. Do not include any space or any special
characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Problem in My Mobile Number
Date: 25/08/2010 12:51:48 PM
From: krishan25.[protected]@gmail.com
To: nodalofficer.[protected]@airtel.in
Message body:
Dear Sir,
I have a Airtel Connection which is no. [protected] and [protected]. Both the
no.'s are disconnected without any intimation. After disconect the no. call to
customer care and replied that your ID not available.
As I have converted my no. from Postpaid to prepaid. At the time of convert, I
had submitted a copy of My ID at Your Karnal Airtel office. After that again
demand from airtel for submit a ID copy, I had again submit a ID copy at Karnal
Airtel office.
I have that number before two yrs. ( Approx. two yrs continue with post paid
).
I have a Business and its totally depend on Mobile. I have facing many
difficulty due to my old mobile no. is available at my customers.
Kindly Look into that matter on urgent basis.
Regards
Krishan
Karnal- Haryana

This is very shame for your company. Today is 01.09.2010. There is no response.

AIRTEL DIGITEL — No Signals : Error B001

Hi,

I am a AIRTEL DTH service user for last 8 months and now I have started facing a strange error i.e. B001 (No Signals) recently.

For last 1 week, I am trying to connect to AIRTEL DTH customer care and every time, I either get stuck in long queue or it gets disconnected after being on IVR for almost 20 min.

Fortunate enough, I have been able to log 2 complaints (id: 8200424 & 8237842) but no engineer turned up, though their SLA time mentioned by CC executive was 06:30 pm and 11:00 AM (next day) respectively.
Also my both the complaints got resolved on very next day, they were created, stating that issue has been resolved and AIRTEL people have been so cordial to inform me that sending a sms ( but the best part has been, issue is still as it is and I am unable to use the services for last 1 week).

I really appreciate the professionalism and their nack of quick resolution (Pun intended).


Regards,
One fateful AIRTEL DTH user

i am karthikeyan, my airtel number is [protected] ( prepaid), last year(2010)June i went Malaysia for business purpose, now only i came here, i try to use my num [protected] but the mobile shows invalid sim, i know the connection have valid 2012 november, after i go sivakasi airtel office and spoke shop staff they are simply told, if you are not used last three months it will go automatically dead, and they are not given proper response, and after i will call customer care, they are also not given any response still... I want activation of that same number in that same sim as soon as possible...

My contact number [protected]

AirTel — agent used call records to call friends and family

I have been a customer of Airtel broadband and landline for more than 2 years. I changed my mobile number a few months months ago and gave Airtel customer care agents the new number whenever I called them. Yet they had not updated my current working numbers.
Recently I was unable to pay my bill and got reminders from Airtel. But after about a month, my airtel landline phone was also disconnected temporarily by Airtel due to non-payment.
However, Airtel did have my permanent address as well as my email address.

On the 23rd of December 2011, instead of contacting me, an agent from the collection agency representing Airtel made calls to one of my relatives. The relative informed me about it and I called the agent on the same number. The agent said, he had access to all the records of outgoing calls we make from 'my' Airtel landline phone. He had chosen three of the numbers we(my family) frequently make calls to from the Airtel landline and called up one of the numbers.
Airtel does not have rights to provide other parties with such information. Even Airtel does not have the rights to call the people we contact through our landline phone personally. The fact that the agent had used such records without any sort of permission shocked everyone around me.
The same evening I requested that my Airtel broadband and landline connection to be terminated. On the 24th of December 2011, a person from the Retention department of Airtel. I insisted that my landline and broadband connections may be terminated. He accepted it. He also tracked down the name of the collection agent I'd spoken with the previous day. Additionally he promised to escalate the issue & that necessary action would be taken within 48 hours regarding the agent's action and the insecurity of my records maintained by Airtel and that I would be informed about it.
But as on 27th december 2011, I have not received intimation if any action was taken. So I called the Airtel customer care and was informed that the person from the retention department had closed my request for cancellation stating that I had accepted to being retained as a customer, which I definitely did not.

Then my call was transferred to a manager who confirmed it and spoke only about the termination request but not the breach of integrity and privacy. Finally she took a complaint about the person from the retention dept. having untruthfully maligned my termination request. She went on to state that the issue was resolved from her end, which was also certainly wrong and misleading.

I am considering legal action against Airtel to ensure that more people do not have to suffer from anguish, agony, embarrassment, loss of credibility and other negative effects because of the irresponsible actions of the mentioned company.

Hi,

I am Dhinesh. I used a personal airtel
postpaid number [protected]. I got unwanted calls to that number from previous user's relation. so i requested to customer care to give an alternate number. so they asked to pay the bill and will provide the new number. I accepted their condition. I received my bill. But in my previous bills they gave a discount for my bill charges. but last bill didn't have discount. so i requested for discount. They also accepted my request. but still they didn't reduce my bill. then after a month i received calls from my friends, colleagues and my relatives that Airtel agents calling us that you didn't pay the amount.and the agents said them that their numbers are given by me as reference number. but i gave my aircel number as reference number while purchasing the sim. They called to my cousin and they asked her, what is the relationship between you both. They used hard words to my cousin. why they behaving like this? They had my alternate number. Then why they called to relatives and my friends? Now what can i do?

Hi,

I am Dhinesh. I used a personal airtel
postpaid number [protected]. I got unwanted calls to that number from previous user's relation. so i requested to customer care to give an alternate number. so they asked to pay the bill and will provide the new number. I accepted their condition. I received my bill. But in my previous bills they gave a discount for my bill charges. but last bill didn't have discount. so i requested for discount. They also accepted my request. but still they didn't reduce my bill. then after a month i received calls from my friends, colleagues and my relatives that Airtel agents calling us that you didn't pay the amount.and the agents said them that their numbers are given by me as reference number. but i gave my aircel number as reference number while purchasing the sim. They called to my cousin and they asked her, what is the relationship between you both. They used hard words to my cousin. why they behaving like this? They had my alternate number. Then why they called to relatives and my friends? Now what can i do?

http://www.consumercomplaints.in/complaints/airtel-delhi-north-delhi-delhi-c4325...⇄


I am Dhinesh. I used a personal airtel postpaid number [protected]. I got unwanted calls to this number from previous user's relation. so i requested you to give an alternate number. so they asked to pay the bill and will provide the new number. I accepted their condition. I received my bill. But in my previous bills they gave a discount for my bill charges. but last bill didn't have discount. so i requested for discount. They also accepted my request. but still they didn't give discount on my bill.

Then after a month i received calls from my friends, colleagues and my relatives that Airtel agents calling us that you didn't pay the amount.and the agents said them that their numbers are given by me as reference number. but i gave my aircel number as reference number while purchasing the sim. They called to my cousin and they asked her, what is the relationship between you both. They used hard words to my cousin. why they behaving like this? They had my alternate number. Then why they called to relatives and my friends? Now what can i do?

i kindly request u to do me a favour.

Agree if my complaint is solved immediately.

hi.. i have recharged my mobile with 200/- in Bangalore on 6th april 2011. I have received success message with transaction ID:[protected] Rs talk time came. Please help or atleast cancel the transaction. I dont need anyother special offers

AirTel — Recharge Failure

Date & Time : 26/09/2011 18:29:58

Recharge Receipt to HEMANTH
ezTrack ID : EA336965
Mobile Number : [protected]
Service Provider : Airtel
Recharge Amount : 69
Total Paid : 73.00
Visit Recharge Demo | Redeem Demo
Visit us www.ezrecharge.in

got something similar to this...

my mobile with Airtel sim card having tel no.[protected] is stolen . kindly block the services.
and issue another number with same numbe

Airtel — Failed recharge

Sir,
I got my airtel mobile no. [protected] recharged online with Rs. 98 through the authorised website of Airtel on 31 March, 2011. Transaction was successful, but recharge failed.
Sanjeev Kumar Sinha

I tried to recharge my mobile (AIRTEL) prepaid No. [protected] for Rs. 100 INR through netbanking of Axis Bank by using service of rechargeitnow.com. Payment from Axis bank is succesfully out but no credit was made to my mobile number. Kindly look into the matter and do the needful, either to credit the amount to my mobile or to refund it back to my bank account.

AIRTEL PREPAID NOT RECHARGED THROUGH ICICI PRE PAID RECHARGE SERVICE -TRANACTION IS "BIL/[protected].[protected]"

i have recharge rs.50 my mobile no. is [protected]. my amount iis credited but not yet recharge now pls do the needful.
suja

try reliance services, it is prompt and good

Airtel Post Paid — Network issue

Hi,

My name is and i reside at Bangalore.I have been facing network and connectivity issues since 24th May . I reside at Bangalore and have been calling Airtel customer service since 24th May .The customer service has been really pathetic and no solution has been given so far after calling nearly 5 times a day .I have spoken to ten different supervisors and even then there hasnt been any solution.This has been really disheartening and and I hope there is a solution to it .

Regards,

Respected Sir/Madam,

Sub: - Regarding Network Issue & Connection Error

This is to bring to your kind notice that I, L.K. Anupama Raju had a Post-Paid Connection. My mobile number is [protected]. I have been facing network problem and connection error in Bhoopasndra from past 2-3 months. About the same concern, I lodged a complaint to customer care. My complaint number is 19009993, but nobody is responding us properly. I have the list of customer care executives whom I have spoken to and their responses.

01. 22.10.08 Mr. Daniel - they will connect us to your senior officers and kept it in hold.
02. 28.10.08 Mr.Arvind (Complaint No.[protected] They will sort out the issue in 24 hrs.
03. 04.11.08 Mr. Kumar – They will sort out the issue shortly 24 hrs
04. 06.11.08 Mr.Karthik - They will sort it out the problem in a short period 48hrs.
05. 12.11.08 Mr. Ananth – They will sort it out the problem.
06. 13.11.05 Mr.Narayan - within 2-3 days they will get back to us about the same issue.
07. 13.11.08 Mr. Syed -15mins kept us to wait saying he will connect to his manager
08. 13.11.08 Mr.Shashi Kumar – They will connect to his senior manager but
disconnected the call.
09. 13.10.08 Mr.Satish Floor Manager – he said will sort out the problem within 48 hrs.
10. 20.11.08 Mr.Raghunath – They will sort out the problem in a short period.

The problem I am facing is that, some numbers get connected, but I do not hear the response from the other end. I can’t switch off the cell nor does any key operate, after 3-4 mins the mobile displays connection error. I have even changed my instrument thinking it was an instrument fault but realized it wasn’t.

I have also called the customer care several times soon after I have had a problem with a number and given details of the number. I have explained to them that my connection is a corporate connection and I hold a responsible position in the institution. The advertisement of our institute should carry my number and each ad costs us Rs.90, 000/-.

I have used another number in the advertisement which had definitely affected the inflow of students and created a chaos. We have already released 3 advertisements and the cost is approximately Rs. 2, 80, 000/-

I shall take a legal action if I am further not clarified about the same and reminder about my bill payment till the problem is solved. Do note that, my number is existing since 3 years, my bills are paid regularly. I have also made detailed recording of my verbal complaints.



(L.K.Anupama Raju)

Respected Sir/Madam,

Sub: - Regarding Network Issue & Connection Error

This is to bring to your kind notice that I, L.K. Anupama Raju had a Post-Paid Connection. My mobile number is [protected]. I have been facing network problem and connection error in Bhoopasndra from past 2-3 months. About the same concern, I lodged a complaint to customer care. My complaint number is 19009993, but nobody is responding us properly. I have the list of customer care executives whom I have spoken to and their responses.

01. 22.10.08 Mr. Daniel - they will connect us to your senior officers and kept it in hold.
02. 28.10.08 Mr.Arvind (Complaint No.[protected] They will sort out the issue in 24 hrs.
03. 04.11.08 Mr. Kumar – They will sort out the issue shortly 24 hrs
04. 06.11.08 Mr.Karthik - They will sort it out the problem in a short period 48hrs.
05. 12.11.08 Mr. Ananth – They will sort it out the problem.
06. 13.11.05 Mr.Narayan - within 2-3 days they will get back to us about the same issue.
07. 13.11.08 Mr. Syed -15mins kept us to wait saying he will connect to his manager
08. 13.11.08 Mr.Shashi Kumar – They will connect to his senior manager but
disconnected the call.
09. 13.10.08 Mr.Satish Floor Manager – he said will sort out the problem within 48 hrs.
10. 20.11.08 Mr.Raghunath – They will sort out the problem in a short period.

The problem I am facing is that, some numbers get connected, but I do not hear the response from the other end. I can’t switch off the cell nor does any key operate, after 3-4 mins the mobile displays connection error. I have even changed my instrument thinking it was an instrument fault but realized it wasn’t.

I have also called the customer care several times soon after I have had a problem with a number and given details of the number. I have explained to them that my connection is a corporate connection and I hold a responsible position in the institution. The advertisement of our institute should carry my number and each ad costs us Rs.90, 000/-.

I have used another number in the ad which had definitely affected the inflow of students and created a chaos. We have already released 3 advertisements and the cost is approximately Rs. 2, 80, 000/-

I shall take a legal action if I am further not clarified about the same and reminder about my bill payment till the problem is solved. Do note that, my number is existing since 3 years, my bills are paid regularly. I have also made detailed recording of my verbal complaints.



(L.K.Anupama Raju)

I am Airtel user since 5yrs my complaint is regarding Network Problem its been ages m complaining about the network problem yet no action been taken due to which everytime i would have many call drops unnecessary bills coz of network problem...i feel hell to pick or give call from my home can anyone look into it.

Airtel Postpaid Connection — Network Problem

I am facing severe network problem at my place of residence. All the airtel postpaid connections are not working properly inside my house. We are not able to make/receive any calls. This problem is only present indoors since I am able to use my mobile as soon as I step out of my house.

This problem is present since a week now. I registered a complaint with airtel on saturday. I was told the problem will be resolved within 24 hours. But there was no update even after the said time period elapsed. I again called on sunday. This time I was told that their engineer will visit my premises on monday by 12 noon. But again no action was taken. I called the customer care centre for the third time. This time I was told to register a fresh complaint. I was also advised to change my handset and SIM card. This seems a very absurd advise since the problem has nothing to do with the handset. Everyone with an airtel connection is facing the same issues at my residence. Also the prooblem is present only inside my house. So it is clearly a case of network coverage issues.

I have faced severe harassment at the hands of airtel. Till now there is no assurance from their side that this issue will be resolved.

I am Facing network problem.

Airtel- post paid — Network Issue

Dear All,

I have lodged compalint with Airtel for poor/ no network coverage at my residence in July 2009. I have raised this issue till the level of appellate in air tel. I still have not received solution of the issue eventhough my residence is in southmumbai & main road itself. I have also changed my handset still the issue remain the same. These people do not respond to compalints & issue at all.