Airtel Complaints & Reviews

Hi,
I had contacted on 7th Aug, Mr. Santosh ([protected]), an Airtel Sales representative for a Wifi Broadband connection at my residence (Address - Flat No. 1729, Wing G, Maple Leaf, Raheja Vihar, Mumbai - 400072). This person came the next day to collect all documents and a cheque of Rs 992 promising me that the connection will be done in the next 2-3 working days. However, there was no response from him for the next 7 days, after which I called him to find out that there were some server issues. He promised (yet again) that now everything is set, and I should get my connection within the the next 3 HOURS. I eagerly waited when a person (Vijay) from Airtel came to do all the wiring related work. On questioning he told me that the installation will be done within the next 2 days. Unfortunately, till now (30th August) there has been no phone call from Mr. Santosh or any other Airtel representative. In fact, Mr. Santosh is not receiving my phone call either and neither is his boss Mr. Praful ([protected]).
Request whoever concerned to please look into this matter urgently and let me know the status. Also, can anybody take strict action against these people so that they don't give FALSE promise to customers. A truth upfront would have been much appreciated.

Thanks,
Sambuddha Ray
Mobile - [protected]

Dear Manager,

I am regular viewer of Digital TV customer but recent past my experience with Airtel Mobile and digital tv is very bad, since our set top box is not working for last 24 hrs but ur team including (Nodal officer of Okhla, ur distributor no. [protected], Engg no [protected],[protected] after 24 hrs they are just hope less service provider.

May i question you-

Is I am going with airtel for future reference

and why should I use airtel brand for future

I[censored] have time than pls give me my questions answer by email -

das.[protected]@gmail.com

Note:-

I[censored] satisfied me I will use airtel brand for future other many players are in the queue I choose them definitely.

Thank u.

Dear Sir/Madam,

My self Shaik Imamuddin I am from Korutla Karimnagar District. AP. I am the old customer of Airtel since 2004 I was using the number [protected], it has the validity of life long and a balance amount of RS 65, due to some personnel issues I was not using the number for not more than one month After a month when I shifted to Airtel I was shocked to see that my Sim card is rejected and later I contacted to airtel customer care regarding this matter they said the number is issued to the other customer.

How can they do this to me if I have a sufficient balance and a lifelong period of validity I had not used it by some of my personal issues and i had resumed to the same Airtel. Please help me in this aspect I need the same number back at any cost please suggest me to whom should I contact and Is there any legal procedure for this matter to have the number back. I was continuously contacting to the customer care office, also I personally visited to the airtel office located in Hyderabad but there is no response.

When I contacted to one of the appellate at [protected]@airtel.in they said that "We regret the inconvenience cause to you. We would like to inform you that the Airtel Mobile number has been deactivated on 09-FEB-2010 due to non usage of the number and it has been given to another customer. We regret to inform you that this number can not be given back to you."

How can they do this to me, they said that the number deactivated on 09-Feb-2010, but I had got a message on 23 Apr 2010 which is still in my inbox the message states that" Pure water, clean water, fresh water, sweet water, healthy water...Kent water. Don't believe us? Get a Free demo at your doorstep, SMS KENT to 5616111 now. " and at that time my account has a balance of RS 65 and a lifelong validity.

I had registered the complaint in the month May(after a month) to one of the customer executive on 121 service. but they did not respond to my compliant so, is it my mistake. I have the clear records on my side so Please help me in this aspect to get the same number as earlier or after a period else if the existing customer to whom you allocated my number if he/she wishes to stop the services can you confirm me that you will re allocate the same number to me so that I can wait because I need the number back at any cost.

Please Help Me .

Thanks
Shaik Imamuddin
[protected]@gmail.com

Dear Airtel Management Team

Today again i have received from a SMS from 543211 stating:- You Have got free Hello Tunes fro 30days. To get your free song dial[protected]Rs3/min). To unsubscribe Dial[protected]Toll Free) - i just want to keep this in notice that - again services has been activated on my number without my concern. i havent asked for same ever - why the hell was activated on my number - now request you to kindly provide the compation as per mentioned below - i have gone mental harrasment because of all this stuff.

Kindly deactive the services ASAP and provide me the compensation or disconnect my all service of Airtel Including Airtel Digitial TV, Airtel Landline & Broadband and Two Airtel Prepaid connection - Number -[protected]/[protected].

Anil Kumar Poddar/Sajal Sarkar.


3 Time Services has been activated without my concern and balance has been deducted as well as and provide mental harrasment.


Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is[protected].

We are currently resolving your query and would revert to you within in 24 Hours.


Warm Regards
Airtel Customer Service


This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Re: Regarding Your Airtel Mobile Number [protected]

- Show quoted text -
Date: 28/08/2010 12:19:05 AM
From: [protected]@gmail.com
To: [protected]@airtel.in;[protected]@airtelindia.com;nodalofficer.[protected]@airte...⇄
Message body:
Dear Concern
Today i have called up at your 198 service to register complaint regarding
balance depletion on my airtel prepaid number: [protected]. As per conversation
with Mr.Hem,- he informed me that i m getting charged for the GPRS Service -
Rs.5 , i m not able to understand how the charges has been deducted without
any usages done from my side.
Please take up the matter personally and refund all my amount deducted againt
the any services. otherwise i want dont want to continue with Airtel Services
any more - as company is deducting money with one another reason as below is
example as per trailing mail.
Mr. Hem didnt provide me any complaint number and he assurred that i get all my
money refunded. and update your call taking officer as well & do let me inform
about the action taken aginst him
I m availing Airtel Broadband Connection / Airtel Digital TV / Airtel Landline
Connection / Airtel Prepaid connection - sorry to bother you - i have to
disconnect all the above mentioned services as per mentioned above.
Regards
Sajal Sarkar / Anil Kumar Poddar


On 17/08/2010, [protected]@airtel.in wrote:

Dear Customer,



Thank you for writing to Airtel.



This is with reference to your e-mail dated 17th August 2010 regarding
your Airtel account (phone) number [protected], where in, you mentioned
that a value added service "Friend Locater" was activated towards your
Airtel account and an amount for Rs 10.00 also got debited towards the
same. We sincerely apologize for the entire inconvenience caused to you
in this regard.



As per your telephonic discussion with the undersigned, please be
informed that the "Airtel friend locater service" towards the account
has now been deactivated and an amount for Rs 10.00 has been credited
towards the same. Furthermore, it has been confirmed from your part.



Should you require any further assistance in this regard, please feel
free to contact us directly at our e-mail address [protected]@airtel.in
.



We assure you the best of our services.



Regards

Ritika Thakur

National Escalation Team

[protected]




This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.




--
With Regards

Anil Kumar Poddar
+91-[protected]
CMC Ltd(A TATA Enterprise)
A-61/A, Second Floor,
Sector-63, Noida-201301.
Uttar Pradesh.
Emailid:- anilkumar.[protected]@cmcltd.com
Website:- www.cmcltd.com
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



See the Harassment Policy of Airtel.


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.




Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: Regarding Your Airtel Mobile Number [protected]
Date: 28/08/2010 12:18:58 AM
From: [protected]@gmail.com
To: [protected]@airtel.in;[protected]@airtelindia.com;nodalofficer.[protected]@airte...⇄
Message body:
Dear Concern
Today i have called up at your 198 service to register complaint regarding
balance depletion on my airtel prepaid number: [protected]. As per conversation
with Mr.Hem,- he informed me that i m getting charged for the GPRS Service -
Rs.5 , i m not able to understand how the charges has been deducted without
any usages done from my side.
Please take up the matter personally and refund all my amount deducted againt
the any services. otherwise i want dont want to continue with Airtel Services
any more - as company is deducting money with one another reason as below is
example as per trailing mail.
Mr. Hem didnt provide me any complaint number and he assurred that i get all my
money refunded. and update your call taking officer as well & do let me inform
about the action taken aginst him
I m availing Airtel Broadband Connection / Airtel Digital TV / Airtel Landline
Connection / Airtel Prepaid connection - sorry to bother you - i have to
disconnect all the above mentioned services as per mentioned above.
Regards
Sajal Sarkar / Anil Kumar Poddar


On 17/08/2010, [protected]@airtel.in wrote:

Dear Customer,



Thank you for writing to Airtel.



This is with reference to your e-mail dated 17th August 2010 regarding
your Airtel account (phone) number [protected], where in, you mentioned
that a value added service "Friend Locater" was activated towards your
Airtel account and an amount for Rs 10.00 also got debited towards the
same. We sincerely apologize for the entire inconvenience caused to you
in this regard.



As per your telephonic discussion with the undersigned, please be
informed that the "Airtel friend locater service" towards the account
has now been deactivated and an amount for Rs 10.00 has been credited
towards the same. Furthermore, it has been confirmed from your part.



Should you require any further assistance in this regard, please feel
free to contact us directly at our e-mail address [protected]@airtel.in
.



We assure you the best of our services.



Regards

Ritika Thakur

National Escalation Team

[protected]




This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.




--
With Regards

Anil Kumar Poddar
+91-[protected]
CMC Ltd(A TATA Enterprise)
A-61/A, Second Floor,
Sector-63, Noida-201301.
Uttar Pradesh.
Emailid:- anilkumar.[protected]@cmcltd.com
Website:- www.cmcltd.com
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I am having mobile no.[protected] since last 6-7 years w/o any problem from either side and also su bmitted re-verfication form With your Airtel office at Anakapalle named M/S MANI AGENCIES on 13-08-10 and form no. is [protected]. I also informed your customer care centre on 13-08-10 about submission of re-veryfication form.

Today on 29-08-10, when i want to make a very important call to our client then i came to know that your service centre has debarred my mobile no. for all out-going and in-coming call w/o any reason/information. This is very unfair on your part as well as against the ethics of business. I am feeling very harassing now. Take an early action in this regard.

Dear sir,
Myself Anant Awalkonde and my AIRTEL no is [protected]. I purchase this prepaid card on my dads documents named Rameshwar Baswantappa Awalkonde,Latur. I request for customer care service center for MOBILE OFFICE settings. but they said every time to provide service within 5 minutes, but they dont. . One executive name is Mr.Sudhir Mali, he says for provide service within 5 minute but he cant. i request for improove the center services quality...and troubleshoot my problem as soon as possible..

Thanks..

A/C No [protected] Even though having sufficient balance, from today morning we are not reciving signals.showing " error-2" dailoug box

Sir I have requested for the International Roaming in the month of June and it was activated but the Airtel have not done it setting properly and I was not able to be connected for a month while I was in abroad,But they have charging the International roaming charege without providing the service.Even after I have come back and told them to discontinue the International Roaming but they have not done so and keep charging every month.Kindly look in to this and do the needful.

My Mobile Number is [protected]
yours
Jeremiah Amos

Dear Sir/Madam,

My Name is Suresh Kumar.K....my credit No:[protected]....i am recd to (Platinum Rewards) Cards Provided....credit Limit 20,000/- Only i am very sock to me... atpresent not used to credit card.... i am Booking to Manhattan Platinum card Only....but your side provided to Platinum Rewards...iam not accept this card.... Application form Booking to Manhattan Platinum card Only....Booking person Name: Mr.Krishnamoorthy working from Buzz work Business Services Pvt Ltd., (Team Leader) (Egmore Branch) & Mr.Partiban (Tel Caller) (Egmore Branch) Buzz work Business Services Pvt Ltd.,....iam handover to Voter ID,Passport photo copy 1,Emp.id card xerox copy,PAN card xeox copy,& Company visiting cards with fill the form & Address details (Billing address) my visiting card........now explained to all details to handover Mr.Krishnamurthy, Mr.Krishnamurthy spok to scb credit card more than Maximum 2 weeks ....Card Name:Manhattan Platinum card....& with photo attached to your card ask to Mr.Krishnamurthy... after one week back end dept call with one (Lady)...name not mention all details explained Address details,salary details& any other work (or) Business details all details mention to back end lady(Name not Mention)...This lady your apply to credit card name:Manhattan Platinum card.... and which type of card name mention to this back end lady.....i am SURESH KUMAR.K......concern dept ok after 2weeks /hand over the card...after one weeks send sms with card send to courier with Blue dart courier....reference No:[protected] on 14/08/2010...i am card collected on next day (15/08/2010)....Time:6.15P.M. i am card open very stocked i am Credit card Booking with Manhattan Platinum card....recevied the card Plan (Platinum Rewards) ....credit limited only 20,000/-Very very low limit...Booking to card limit Maximum 50,000/- and above but very low limit....so sorry to say your SCB Bank service is very good.... but i am Fooled to your services....once solve the issue & otherwise cancel the card........once very high credit limit increase and explain to your card further details & otherwise cancel the your credit card........currently not use to your card...........
(Notes:This issue already inform to M/s.Prabha & Mr.Anoop & Mr.Vinay.......... contact to helpdisk([protected]) currently not any other request no...First time i am say to m/s.prabha...already inform to my manager...solve the issue with in 2 days but not solve the issue...First time this issue mention to M/s.prabha(Back End Dept) any other request No he ask him....but No any other complaint No already my boss to say .....with in 2 days solve the issue .......now currently card not in use so any other Bill recd....iam not pymt...plz solve and the issue Immdt)

(Notes:Card further details atpresent not explined to any other person)

Customer Name:
==============
Name :Suresh Kumar.K
Company

Name :Mr.Krishnamurthy

Contact.No :[protected]
Branch :Egmore-Branch

Second Time Complaint:
===================
Dear Team,

Customer care Reference No:BL01#08#10#376245#C031
Help Disk Reference No:376245#C031

Your commitment with in 3 days time..........so plz resolve the issue immdt

(Notes:Once change the credit Card (Manhattan Platinum card) &not possible credit Limit high category(Platinum Rewards) & both side not possible cancel the credit card so solve the issue immdt............further any quires send my mail id (sureshkumar.[protected]@airtel.in & sureshkumar.[protected]@airtelmail.in)

Wait for you'r replay so immdt action

Third Time Complaint Locked:
======================
Dear Team,

Customer care Reference No:BL01#08#10#376245#C031
Help Disk Reference No:376245#C031

Already inform the all quires and back end dept reference no......repeated times yesterday send to mail copy currently no response concern dept...Today recd to courier....open it..send to Pin Code on SCB..........currently solve the issue and otherwise proper step by step working...........plz resolved the issue immdt


Thank & Regards,
Suresh Kumar.K
Bharti Airtel Ltd.,
[protected].

Fourth Time Complaint Locked:
=======================
Dear Team,

Today resolve the issue Immdt


Regards,

Suresh Kumar.K
Account Manager - U&R
Bharti Airtel Limited - Telemedia Services,
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
No.45, Alsa Mall, 2nd Flr, Montieth Road,Egmore , Chennai - 600 008.
Mobile : +[protected]. E mail: sureshkumar.[protected]@airtel.in

Fixed Line I Broadband | Mobiles | Toll Free Number I Internet Leased Line I

Our Corporate Helpdesk Number[protected]or) care.[protected]@airtel.in (or) [protected]@airtel.in


Vth Time Complaint Locked:Tmr Cancel the card:
=====================================
Dear Team,

Wrongly commitment to your Bank (SCB) already inform to issue currently not response.....call to help disk no response....waste my time to your department....so final statement Tmr Cancellation the SCB Credit card and handover the all kids and nearest SCB Bank....currently not resolve the issue ...Next month Bill be started so currently your side no any response.....so Tmr cancel the credit card..... waste my time &i am Fooled to your bank SCB....


Customer care Reference No:BL01#08#10#376245#C031
Help Disk Reference No:376245#C031

SCB Credit Card.No:[protected]
Valid From:08/10 up-to Valid Thru:08/13
Name: K SURESH KUMAR
Card Name:Platinum Rewards (VISA CARD)


(Notes:Currently Not in use your credit card because wrong commitment and credit amt very low so already inform to your dept ...your side no response.....so my side tmr cancellation the credit card & handover the all-kids.....at nearest Bank.......Very worst service to SCB)

i converted post paid to pre paid mobile on request from airtel they delivered sim at my door step i deposited the my id ration card &voter id with photo to the person visited my house from airtel due to hand set problem i could not activate the sim on same time after 2o day i try to activate the sim try to contact cst care there was neither incoming nor outgoing i contacted with some one mobile to cstcare they asked me to visit relationship centre i visit the airtel relationship centre they asked to recharge Rs.43/ after recharge only incoming was activated i try to recharge , it was not taking further recharge i again visited another relationship centre they inform id conformation call will come after confirmation only the sim will take recharge without confirmation call my sim was deactivated completely i want air tel either refund me rs.43 or make the same sim activate

Respected Sir,

I am A airtel postpaid cutomer from many years,Now i want to convert it to
prepaid connection.

When I go to your Dealer Their behaviour is not good. firstly they said it cant
change in prepaid then they said it will be off 5 to 6 days then it will be
activated.they did not take us seriously.and behavior is not good.they said we
are busy come any other time. Thats Wrong Sir Plz take any action against
them.Every customer from this telecom is suffering from this problem.It effects
the airtel goodwill. Dealer address is.......

PNS TELECOM
H-35, Ambedkar Road,Karnal - 132001 Haryana(India),Karnal - 132001
Haryana(India)

Dear Sir /Madam,

I received a call from [protected] the person on this no. used the worst language and sexual abusing & harassment.

so, I request you to trace this user detail, as it was new mobile number & unfamiliar voice to me.

Please do the needful.

my email id a.b.[protected]@gmail.com

a.b.shankar
[protected]

Sir,

we have recived a message (SMS) that they are from Airtel DTH services and informed us that if we transfer 440 , we could get 2 yrs subscription free for DTH services.

Here is the details: their site www.airteldthservices.com
his A/c number : [protected].
Name : Kartick pal.
Bank : SBI.

we did the above said money transfer to his A/c on 27th August. when we check with the customer care(airtel) , they said that is fraud site and that person is fraud. could you please look into this and freeze his A/c and return us the money he has taken from us.

regards,
Akmal.

Dear All,

This is Mithun from Bangalore. As i have been using the airtel prepaid Sim for more than 5 years. Recently i had got a text message from my service provider saying that my documents submitted to obtain Sim connection is not valid. So asked me to update the same in two days, where as i got the message on Saturday afternoon. But they disconnected my connection on Monday afternoon itself. Later on i went to a nearest dealer, submitted the current documents of ID, and Address proof. Then on my request they activated my connection. Just few hours after that again my connection was disconnected. I was told the reason as, my Address was not matching with the old one. I had updated it long back itself. As everybody knows that the today's life being imagined without a mobile.

Here are few points of mine :

1) Disconnection without any notice.

2) Worse and hopeless networks.

3) They could have verified my address as they found my ID to be correct.

4) Customer care DRAMA, Not able to reach most of the times. If at all we reach them, they cant suggest/help customer to solve such issues.

5) And i am DAMN sure this kind of complaints wont fall on those DEAF ears.

6) If at all anyone needs to get to me, can mail me at [protected]@yahoo.com.

I took the monthly internet pack of AIRTEL GPRS. I am getting download speed of 1KBps.(its very slow internet). Some time i couldnt able to connect internet.

I used the AIRTEL-gprs in bangalore. it was very good. But in Madurai, Airtel is giving very worst GPRS facility.


Please take some action for providing good facility .

I have faced the same problem twice - once each in Airtel-Karnataka and Airtel-Goa. Complaint: I ask an Airtel agent for a top-up/recharge, and instead I end up with a plan change. So instead of getting Rs188 talktime recharge, I end up with a Rs1 talktime and a new, 'bad' plan. So I lose money at the time of recharge, and on an ongoing basis because the new plan has very poor facilities.
And after that it is impossible to explain the problem to Aitel customer service and get the problem rectified.

Phone number where the plan changed: [protected]

Hi, my customer id is [protected]. I.ve asked for the re installation of my airtel digital tv from past 1 month. Till now no one has called me back or visited my place. This is the worst customer care i.ve ever seen. [protected] got a call from this no today at last. The lady informed u will get a call from another no one called back. If i try calling to that number it says incoming is barred. If i call customer care, they cut the call in between the converstation. If i don get the re installation done today, i'll complain against all o[censored] in consumer court

I am Kamesh Pratap Singh, an Airtel landline & broadband (0120
4323602), Mobile Postpaid[protected] and Airtel digital TV
customer. I always held high respect w.r.t quality of service,
connectivity and availability of customer options. I had a belief that
Airtel brand is strongly connected with utmost reach and excellent
customer service.

I started using Airtel Broadband[protected] on June 17th 2010
with a plan of Rs. 799/ giving me a limit of 5 GB data download. My
first bill came to the amount of Rs. 1428 involving a total usage of
approximately 8 GB i.e 3 GB extra as per the plan.

I decided to change the limited data usage plan into an unlimited plan
(1299 impatience) and given a request on July 27th 2010 for the same
obtaining a request number[protected]. I was told by the executive that
it would be enabled from the next billing cycle begining in the month
of August 2010.

To my surprise, I recieved a bill of Rs 2399/ for the month of August
2010 payable on 30th August. I called up at the customer service (011
[protected] for the clarification and spoke with executive (Shushendra).
Initially he seemed baffled with my question and finally put me on
hold and disconnected the phone. I called up again and spoke with an
executive (Sweet Rajwani) who apprised me that there is no change in
the broadband tariff as requested. I am continued to be billed at Rs.
799/ (Limited - 5 GB plan) instead of Rs. 1299(Unlimited) for the
current month.

I was transferred to the senior executive (Juhi Bodke) and presented
the same and hoped for a solution. I was told categorically that they
are not able to locate the request made by me hence have to pay the
current bill. I was told the they are not sure as whether the request
was taken or not, hence I have to pay the bill even though there is no
fault of mine.

I have decided that I would not pay the bill as long as the existing
issue is not solved and shall discontinue other services from Airtel
as well.

Please restore faith in the image that you have created by years of hard work.

Kamesh Pratap Singh
[protected]

Dear Sir,

I have a Airtel Connection which is no. [protected] and [protected]. Both the
no.'s are disconnected without any intimation. After disconect the no. call to
customer care and replied that your ID not available.
As I have converted my no. from Postpaid to prepaid. At the time of convert , I
had submitted a copy of My ID at Your Karnal Airtel office. After that again
demand from airtel for submit a ID copy, I had again submit a ID copy at Karnal
Airtel office.
I have that number before two yrs. ( Approx. two yrs continue with post paid)

I have already complant logged via mail, details as below:-

from - [protected]@airtelindia.com
to - krishan25.[protected]@gmail.com

dateFri, Aug 27, 2010 at 4:08 PM
subjectAcknowledgement Mail.

hide details 4:08 PM (20 hours ago)


Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is[protected].

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Re: FWD: ACKNOWLEDGEMENT MAIL.-[protected] [|BAL|[protected]|[protected]|]
Date: 27/08/2010 04:03:03 PM
From: krishan25.[protected]@gmail.com
To: [protected]@airtelindia.com
Message body:
Hi,
Please find details as below:-
Executive Name: Ms. Prabha

Executive Number:[protected]

Date on which Documents submitted: 24 June 2010
Refference no.[protected]F on 24 June 10 for Mobile no. [protected]
Refference no.[protected]F on 24 June 10 for Mobile no. [protected]

Date on which Documents submitted: 2nd Times 30 July 2010

Location: Karnal

Prepaid SIM Numbers: [protected] and [protected]
Regards
Krishan Kumar
Karnal -Haryana

On Thu, Aug 26, 2010 at 5:23 PM, <[protected]@airtelindia.com>wrote:
Dear Customer,

Thank you for writing to Airtel.



With reference to your mail dated 26/08/10, you have expressed concern
regarding the disconnection of your Airtel mobile numbers.

We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.

We request you to revert with the following details to proceed further.



Executive Name:

Executive Number:

Date on which Documents submitted:

Location:

Prepaid SIM Numbers:

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.



We thank you and value your association with Airtel.

Yours Sincerely,

Anbumozhi M
Customer Care
Bharti Airtel Limited

from :- [protected]@airtel.in
to - krishan25.[protected]@gmail.com

date Wed, Aug 25, 2010 at 12:59 PM
subjectAcknowledgement Mail.
mailed-byairtel.in

hide details Aug 25 (3 days ago)


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service


from - [protected]@airtelindia.com
to - krishan25.[protected]@gmail.com

dateThu, Aug 26, 2010 at 2:31 PM
subjectAcknowledgement Mail.

hide details Aug 26 (2 days ago)


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.


Warm Regards
Airtel Customer Service

[protected]@airtel.in
tokrishan25.[protected]@gmail.com

dateFri, Aug 27, 2010 at 12:08 PM
subjectAcknowledgement Mail.
mailed-byairtel.in

hide details Aug 27 (1 day ago)


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Hi,


This is sasidhar (customer id-[protected]) and my DTH is not working from past one week and it has not been fixed yet.

After lot of repeated complaints someone from the technical/backend team came and said they will replace the Set top box(STB)

I keep calling the call center every day atleast 5 times and they keep on saying our backend team will come and resolve it in next 2hrs, but no response from backend team.

It is already 7 days and i don't still how many days it will take to fix a simple issue

This is the WORST SERVICE i have ever seen in recent years

Someone please tell me what should i do this irresponsible people who are cheating their customers