Airtel Complaints & Reviews

i m from haryana.
i dnt hav any type of dealings with this foolish co.
i m made tired by undesireable daily frequent messages from these non sense people for the last many years.
they also calls me at my mobile pretending me by some pseudo SOM PARKASH.
i think there is no such person.it is a business tactics through taxi girls.
i made frequent requests to customer care centre but it appears they all r deaf n dumb.
I SEND SHAME TO [MIS] MANAGEMENT of poor AD AIRTEL.
jk

Registered for do not call , long back with reg number S[protected], still receiving lot of SMS Prefix with TA-

Example:
From TA-ZEUS

LOST STORIES @ Over The Top, ZEUS TOMORROW NIGHT-So, get ready cause we are giving u the best dancing experience wit best Djs, Lights, Sound n ... cal [protected]

I am an airtel subscriber in maharashtra since airtel launched its sercices in pune
since last few monts they are deducting money for services I have never asked for or subscribed to when I contaCT them they give me a reference no and then again after a few days deduct an ammount stating renewal. of service which i have never subscribe to
In fact My self and my family in all have eight conections plus broad band and land line
I need some one to instruct airtel to stop such decuctios of ammounts or else I will be forced to inform the press and file a suit in consumer court I am sure that there will be thousand s of subscribers who will join me in the case.
Just now I have been debited Rs 99/- for some surfinf which i did not do as my phone is not compatable.
My name is Cyrus Shroff and phone no is [protected]

I am registered with DND and even them airtel ppl are give me unnecessary calls and sms. I have called Customer Care thrice and everytime they forward my call to their seniors and the senior asks for the numbers from which i get the calls ans sms and then notes down my alternate number and assures me that the issue will be resolved in 10 days as the senior is handling the problem. but nothing happens.If ever i loose or suffer any social or financial harm because of these unnecessary calls n sms at any stage, the airtel group will be sole responsible for that as my repeated requests gave gone in vain. No fun to talk to or write to nodal office because i have done the same in march april but didnt got a positive response from there too.

regards,

ajit bhagat
[protected]

pl send the bill receipt for the month of june july to the e mail address

[protected]@bhelhyd.co.in

football subscription service from airtel


Dear Sir/Madam,

In last 3 months I got a Message twice in my mobile as -
""you have been renewed for football subscription serviec from Airtel. you have been charged Rs 10.""

I've not activated any Subscription services from Airtel, and there is Info available to deactivate it. please Deactivate it as soon as possible, because unnecessarily i have been paying 30 rs from last 3 months

Mobile: +91 [protected]

Thanks in Advance

Dear sir

i am satendra kumr singh who i am applyed the airtel DTH online Ms fatima(airtel employe) said that pls tell
me 16 digit card no & cvv no.then given it actual payment was 999/- but three times debited 999/-totalamount debited 2997/-but my DTH has been install today after this bailance amount 1998/- how much time expenses refund process 1998/- my transection no[protected] date-24/08/2010.i have been attached the bank statment so pls see the 24/08/10 my mobile no-[protected]

I am using Airtel mobile ([protected]). Atleast once every two-three days it shows no network coverage for 4-5 hours. I am living in Sector 35 and don't know what is wrong.

Hello,

I want to bring to your kind notice that on 12th Aug 2010 I recharged my account for Rs. 5490/- to upgrade my normal STB to HD DVR STB and I had been allotted Service Request Ref No 3547712 for the same. Now till date my STB has not been upgraded.

I received fake calls from your executives at regular intervals that they will change the same in a day or two but it never happened. I also called your helpline number numerous times but all in vein. It’s my humble request to please check my account for no of calls I made to your helpline. Your executives always simply put me on hold and than disconnect the call. Otherwise also, they never took my complaint seriously and always promise me to change my STB in 24 hours but as usual it never happened. If you don’t believe me, please check all call recording for reference.

I also got one sms from your side mentioning above request no and for further assistance I can contact at [protected]. Now, this number always remains either busy or on call waiting. Once I got lucky and one person pick up this phone and after listening to my problem, as usual I got the same answer that my STB will definitely be changed with in 24 hours and once again as usual it never happened. I’ve even used your Online Query / Request / Complaint Registration Form for complaint but nothing happened as usual. This time I am using e-mail and hope this time, someone responsible in Airtel would understand how a common man being harassed by their executives.

I am so sick of Airtel. I bought its STB after using its mobile service for very long but never thought this kind of poor customer service. Please once again it’s my humble request to kindly check all call centre recording for reference and to look in to the matter personally to resolve my issue.

Regards

Tarun Goel
Cust ID – [protected]

Hi there do not submit any kind of docs and money to the above mentioned DSA ...i got a call from sangeeta (executive)..she said submit the docs along with Rs. 300.00 and service will be activated within 5 days..now it has been over 20 days not single intimation from Airtel..when i approched airtel.. thehey did not received the doc and the money..Again when i called that sangeeta (i never seen such an executive )..she given one more useless fellow's number..he said will check and revert..but he did not.then i called that guy..there is no response ..just attended the call neither he keeping on hold nor answering.. So please do not beleive in such kind of fraud company.. i lost my money and docs..Beware of these dogs like sangeeta and satish poojary

Warm regards,
Govindraj.K
[protected]

I have taken plan of Rs.999/- from airTel with internet & IPTP service for Tv. From 22/08/10 the TV signal is coming. Ihave launch a complaint in Customer Care vide No.36809952 on23/08/10 but till date the complaint remain as it is.
The service engineer came on 24/08/10 he told that your IPTP ID no.has erase from our head office so that signals are not coming you have to launch once more complaints.
i have launch again in customer care but they are not able to give the satisfactory answer.
The complaints remain same .
Date 26/08/10

Dear Sir/Madam,

I want to make complain about the scheme given and actual value provided on
easy charge with Rs 197, there 121 service giving information about this offer to get 1000 min local Airtel to Airtel talk time, but actually they are not giving that and making fool of there customer by giving only 800 min and saying 1000 Airtel to Airtel minutes has already been withdrawn with effect from 04/08/10 and doing like this they are double-crossing there customers.

And if a customer a customer attempt to complaint to there customer care they make him upset (by saying it will take 72 hour to resolve this and not do anything) that he will wearisome and get tired by doing this and stops.

Hope you will do listen our voice and do something on this.

My mobile no: [protected] (prepaid),
Name: Brijesh Kumar
TransID:[protected]
My Request Reference number is CBNRA[protected].

Thanks

fromsujoy de <[protected]@gmail.com>
toK.[protected]@airtel.in,
nodalofficer.[protected]@airtel.in,
[protected]@airtelindia.com

date26 August 2010 11:39
subjectRe: Fw: [protected] Settlement Letter Sujoy de
mailed-bygmail.com

hide details 11:39 (0 minutes ago)

Dear Sirs,

Could you please explain why I have my original cell phone[protected] deactivated?

I have been requesting you, for the past 4 months, to send me a final settlement letter on my 2nd airtel postpaid connection[protected]. What I receive is a letter that is valid for payment upto 20th Aug 2010 and email was dated 21st Aug 2010. The ironical fact is that the delay was due to misspelled email ID even though I receive my statement on the same email ID every month. I wrote to you guys immediately and in response I get my original connection of 11 years deactivated without any warning sms.

I find this totally unacceptable and unprofessional. All I need is a valid settlement letter and my original phone restored.

Regards

Sujoy



On 23 August 2010 13:22, sujoy de <[protected]@gmail.com> wrote:

Dear Sir,

This is a followup on the letter I wrote to you on Saturday after the absurd 'settlement letter' you sent me. I thought I should refresh you as regards the facts of the case

1. My wife uses the cell phone number under discussion
2. She was in Sri Lanka availing of your roaming facility
3. While she was still abroad airtel customer service requested a payment to be made because her roaming charges had gone over her credit limit of 11,500/-
4. Made payment immediately for Rs 7K as requested by airtel
5 Next bill showed the roaming charges and total bill amt was 9397/-
6 Requested customer service for ability to pay in two parts and they agreed. I paid Rs. 5k then
7 Meanwhile line becomes one way and due to inconvenience had to get another connection
8. Requested to customer service to convert to pre-paid and settle bill
9. No response from airtel regarding conversion
10. then after 2- 3 months someone requests my email by sms on 17/08/10 (sima [protected])
11. Call from Airtel on 19/08/10 regarding email sent - I informed that no email recived that they should simply copy email ID sent by me to sima [protected] earlier
12. Email eventually reaches me on 21/08/10 that gives me three days from 18/08/10 to 20/08/10 to clear my dues.

Somehow I think there is a lack of seriousness to resolve this issue and would like your intervention in the matter

Sujoy






On 21 August 2010 16:05, sujoy de <[protected]@gmail.com> wrote:

Dear sir,

It seems that you are not aware of what you are sending to me. The letter attached gives me three days to make a payment, between 18/08/10 to 20/08/10, whereas your email is dated 21/08/10. In effect the offer for settlement is void ab initio.

Also, please keep in mind that this letter took you guys 4 months to send after repeated requests. All this while I was willing to pay all charges for the period ending 2/Mar/10. I have no intention of paying charges for delay on your part.

Please ensure that you send me a revised letter or I would be forced to move this legally myself.


Regards

Sujoy De


On 21 August 2010 14:32, <K.[protected]@airtel.in> wrote:


----- Forwarded by K Prasad Rao/CSD/WB/Airtel/BTVL on 08/21/2010 02:40 PM -----



K Prasad Rao/CSD/WB/Airtel/BTVL
08/18/2010 12:48 [protected]@gmail.com
cc
SubjectFw: [protected] Settlement Letter Sujoy de

P Please do not print this e-mail unless it is absolutely necessary P




Dear Mr. Sujay De

please find the settlement letter.
kindly do the needful at the earliest.


K. Prasad Rao
Bharti Airtel Ltd.
Kolkata Circle, CSD
GSM +91 [protected]
----- Forwarded by K Prasad Rao/CSD/WB/Airtel/BTVL on 08/18/2010 12:51 PM -----



Amit Roy/Associate/CSD/Mobility/Airtel
08/18/2010 12:34 PMToK Prasad Rao/CSD/WB/Airtel/[protected]@Bharti
cc
Subject[protected] Settlement Letter Sujoy de

P Please do not print this e-mail unless it is absolutely necessary P







Thanks & Regards
Amit Roy
[protected]

To the Head Customer Service,

This is absolutely absurd on the part of Bharti Airtel of not servicing and fulfilling commitments given to customers inspite of repeated reminders and continuous follow ups.
This has now taken our patience completely away and we would definitely take this up to ensure that this experience really becomes a great example for people applying to Bharti Airtel for telecom services.
Inspite of giving a particular TAT in writing it is too bold on the part of Bharti Airtel of not honoring their own commitments and leaving their customers in the hands of their pathetic Sales owners for [censored] ALL pranks to be played.
We have received multiple calls since afternoon all giving their own TAT's with their own understanding of the stuation.We feel pity on the part of Bharti Airtel that their HR has recruited a bunch of to manage their front end sales who do not even know and understand even the basics of dealing with corporate clients rather they behave more as in their last names are named after the founders Mittal n Fly.
We would definitely not permit Airtel to enjoy the privilege of system upgradations and advancement at the cost of business losses procured to their customers.
PITY on the managing team of Bharti Airtel who really are not aware of what is happening out in the market with their customers.
Need responsible revert at the earliest failing which the entire write out would be published and

Regards,
Brijesh Kumar
Manager Operations
S2S IT Solutions Pvt Ltd
Tel [protected]
Mobile [protected]
Email [protected]@s2s.co.in
Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP

-----Original Message-----
From: Brijeshkumar [mailto:[protected]@s2s.co.in]
Sent: Wednesday, August 25, 2010 2:12 PM
To: 'Wecare west'
Subject: RE: SALES MISREPRESENTATION IN THE NAME OF AIRTEL-Corporate Grievance

Dear Mr. Gopal,

We thank you for being the only representative who believes in responding back to customers otherwise now we strongly believe that nothing could be more pathetic than applying services with Bharti Airtel.
Would appreciate if you could give us contact details of any responsible person heading our respective zone so that we can get in touch with them and procure status of our application. It is really important for us to have the PRI line in place by today itsel[censored]nder any circumstances.
Would also appreciate that stringent actions are taken against such below mentioned employees making a fool out of customers in the market and not really responding back on their pranks.
Also it is really astonishing to experience that there has been no supervision of services to be provided for applications received. Neither there has been any confirmatory act/call of pendency of services by any particular department. This illustrates that at Airtel company is least bothered about fresh acquisitions as it has already got a huge base of customers.

Look forward to hear from you at the earliest.

Regards,
Brijesh Kumar
Manager Operations
S2S IT Solutions Pvt Ltd
Tel [protected]
Mobile [protected]
Email [protected]@s2s.co.in
Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP




-----Original Message-----
From: wecare.[protected]@airtel.in [mailto:wecare.[protected]@airtel.in]
Sent: Wednesday, August 25, 2010 12:33 AM
To: [protected]@s2s.co.in>
Subject: Re: SALES MISREPRESENTATION IN THE NAME OF AIRTEL-Corporate Grievance

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 24 Aug 2010, you have requested for New
PRI connection.

As per the telephonic conversation had with you on [protected] at 6:30 PM
dated 24/08/2010 you have requested for New PRI connection.

We would like to inform that your request for New PRI connection has been
registered. The reference number is 10880.

The request would be processed by 25 Aug 2010, 5:30 PM.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

For any further assistance please mail us at wecare.[protected]@airtel.in.

Warm Regards,

Gopal T
Customer Care Executive
Bharti Airtel Limited.

MILES STONES !!!!!

Your service provider Airtel has been judged 'Best Broadband Service
Provider' for 2009 by PC World Broadband survey based on the satisfaction
levels and quality of service
Airtel has won the highly coveted ‘Service Provider of the Year’ award in
the 2008 Frost & Sullivan Asia Pacific ICT Awards.


DID YOU KNOW ?

Simply click on My Airtel at http://www.airtel.in/ and manage all your
Airtel accounts the easy way!

To know about payment options click the mentioned URL:
http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Broadband+I...⇄





>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from "Brijeshkumar" <[protected]@s2s.co.in>
>>>>>>>>>>>>>>>>>>>>...⇄



Respected Sirs,

This mail is to highlight the micro level customer grievance which
would seldom be highlightedto your kindnotice. The need fordoing this
aroused as ourFirstHand experience as a Corporate client applying for PRI
serviceswith your esteemedorganization-Airtel was turned down to be a com
pleteCOMBATION (KHICHDI ) of Sales mal practices , False promises and Dirty
pranks played by Sales representative of Airtel in association withtheirDSA
& Agencies.

Here in our case , we at S2S IT Solutions Pvt Ltd applied fora PRI
connectionon 19thAugust’10for our new Location at Vashi , NaviMumbai. We
inspite of being a 4 year old users ofTata IndicomTele-services for the
first time decided to opt for Airtel Telecomservicesdue to Client
preferences.

Under this worst customer service and Salesmalpractice
experience the DSA owner named SAI Communications , Vashipromised and
guaranteed us that the PRI Linewould be delivered by SaturdayEvening i.e.
21st Aug'10 as per ourrequirement. The Sales employee of Airtel and the
agency people jointly plan and fool aroundwith customers in the market by
giving false assurances thereby leading Business losses to ventures
/corporate likeours. Basis thecommitments receivedwe presented the Business
proposals toour client for which the said PRI line wasapplied and we were
completely let down in front of our new clientele wherein our first
impression itself went negative.

The Sales representative namedMr. Suresh Veer,AnAirtel Employee–(Mobile
number - [protected]) and the Agency owner named Mr. PrasadYadav from Sai
Communications, Vashi–( Mobile no - [protected]) delivered a very cheap
example of extending TAT's by playing the blame gamebetween each other till
Monday5:00 pm post which they stopped attending their mobile phones stating
an excuse of being n a meet till 6.30 pm as logic says that post 6.30pm all
expectationswould be made open for the nextday. The said PRI was to be
procured for ournew project of one of our new clients for which the
application was signed on 19th Aug'10,Thursday with an Assurance to receive
delivery within 72 Hours i.e. 21st Aug’10 , Saturday.

False SalesCommitments are becoming aPractice ,Especially inbig Giant
Telecom companieslike Airtel wherein the Agency promises Ex TATwith full
support from the Sales representativewhohas his own fundas on TAT's and
commitments.

As a matter of fact the given PRI has not been delivered till date andthere
are no owness of promised services to be delivered by Employees
representingAirtel. Another Sad thing to mention is that on the website of
AIRTELall they publish and advertiseare the thoughts of their great
thinkers n founders but there is noprovision shownto welcome or Attend
customer grievances. There atleast needs to be a mention of guidance being
displayed to help new users register their grievances if any.

Look forward for some response from your end pacingupthe long process of
Sales Failures and Ill treatment to potential customers.

We would definitely intendto take this further and bring it to the
attention of all those intending to become one of the victims with Airtel
by applying some kind of service.

Regards,

Brijesh Kumar

Manager Operations

S2S IT Solutions Pvt Ltd

Tel [protected]

Mobile [protected]

Email [protected]@s2s.co.in

Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP

recieving scaring and threatening messages that to submitt all documents to the airtel outlet to avoid disconnection dear sir how was the sim given to me without such details, all documents means which all documents, i had submitted all these documents to the person who has sold ur sim three years back that is only the document which u have to refer no change in the above, i cannot submitt documents at ur whims and fancy if my document is not with u then what where u doing for the past three years, no proper response regarding this with ur customer care even the outlet at theni could not be named by ur representative ,kindly provide ur airtel outlet at theni and also instruct ur outlet handler to provide an acknowledgement as to that he has recieved the documents.
D.MOHAN KUMAR
THENI
CELL NO[protected] ,[protected]

i have visited airtel office twice for replace old sim card with new because of some time mobile shows insert sim of sim failed., but both times airtel company representative not give a new sim card as they say in ur photo id ur photo is not cleared but i saw him my original photo id then also say we will not give u new sim card...they also not give any writing commnet about it. when i called to air tel customer care 198 they say what ever our officers say at airtel office is correct. we are not see ur photo id over phone so they r correct weather u r right or not...i have filed complain two times com. no.[protected] and[protected]..from same photo id i have purchased vodafon sim they dont have any prob. with this id.but airtel have prob. hey said we are following govt.policy..waht can i do?

I have prepaid mobile connection of airtel. My mobile no:[protected].
Since 17.08.10, outgoing and incoming calls are not getting through. Calling to this number from other phones get the response "The number is out of service".
Firstly difficult to connect to the customer care. If you some how reach them, the response is the number has been put out of service due to some reasons. No one is able to tell the reason and how to sort it out.
This mobile was recharged on 24.08.10. How is that the mobile recharge is accepted when the phone is out of service for the reasons best known to Airtel.
Really hopeless service.
Can any one help or the only way to forget Airtel and go to some other service provider.

R.Oberoi

Hi,

We called your company for a landline connection at my place on 5th August 2010, and a representative (Mr Murali) from your company came to my office for the formalities .I had given him the documents required by him for a new landline connection with a Cheque of Rs 500/-(Ch No 619377, Corporation Bank dtd. 06/08/2010), and assured me that the landline connection will be provided me positively within a day or two also they promised to give the list of nos.

After 2 days when I had contacted Mr. Murali, there was no response (i.e. either switched off or no answer), then we contacted several other people one of them said he is in a meeting and will call back and later we tried reaching him there was again no response. Next day when we tried he picked up the call and said their systems are not working to download the nos. so he will call us back once the systems are working. We waited for 3-4 days there was no call from them, so we called them to know the status but again no reply.

Mr. Rajaram of the same company called and said there was some problem in their system so would not get back to us and promised to give the connection in next two days, but again same problem continued till today.

Finally we spoke to Mr. Rajaram to refund our money back to us. But till today we have neither received the refund nor the connection has been provided by Airtel . We are very upset on this issue and decided to disconnect all the lines that we have with Airtel.

Just want to know:

1) With out prior connection why did you release the cheque for Rs. 500/- for clearance.

2) Refund the money at the earliest.
Requested revert at the earliest otherwise I have to take the necessary action and lodge a complaint to the concern authority.


Application Form NO: TBLR 0146124 Dtd 06/08/2010
My Address:No.22, Panchavati, 18th Cross, Malleshwara, Bangalore – 560 055.
1. Name of the Sales Executive – Murali - [protected]
2. Name of the Sales Head - Rajaram –[protected]

Sunil Nahar
[protected]

when i fill a form on airtel site a executive called me and forward a following mail & when i made payment he asked me for ref ID and a payment conformation mail cam from vrati.com that thak you for purchasing airtel digital tv and they are not picking up my and not even replying at my mail.

AIRTEL DTH for

* MPEG-4 DVB S2 technology for the best picture and sound
* Free Installation
* Free Home Delivery
* Free Radio channels and Universal Remote
* 12 months warranty

Payment Link
http://offers.connectindia.in/checkout.htm
choose BillDesk for credit card and
CC Avenue for Debit Card, Netbanking, Itz Card,American Express
(citi bank secured services)

Product ID is 8025
after payment you will get a form reference number pls send the reference no.on the same e mail-ID for activation.

1550/-economy pack,3 months free

for any help feel free to call me on[protected] or mail to me at same e-mail ID.

My Airetel Number is [protected]. I am receiving cricket messages and sucking up money from my account. I DID NOT subscribe for it and or any. I DO NOT want to receive such messages. Please unsubscribe cricket messages and other news messages.

Looking forwards,
Senthil Kumar P
[protected]