Airtel Complaints & Reviews

the itemised bill for the telephone calls is not being revealed online besides repeated requests and notices.

My name is Roiden Serrao and my cell no is [protected]. On March 25, 2010 I recharged Rs.23 done towards night calling offer between 11 pm to 6 am in the morning. That is getting charged Rs.1 for 20 minutes of talk time. The recharge transaction ID -[protected] for Rs.23. I use to make a call on my wife's mobile number which is an Airtel number. However this plan did not work and I got charged more than what I was expected to get charged. I have not talked more than 17 to 18 minutes per call since I was using this plan in the past. I have also placed a complaint by phone twice or thrice but I have not got my refund back nor did the plan got updated on the my mobile. I don't understand how Airtel had charged me but has not given the service to me. I would like the night calling to be updated on my mobile and also the refund placed back on my card for which I was charged towards the calling which I have made more than two minutes after 11 pm till 6 Am. Please refund all the charges which I was charged in excess. My complaint number that I got from Airtel as on April 2, 2010 was [protected] / CBDPA[protected]. Please look into this complaint ASAP.

From
Roiden R. Serrao
[protected].

Hi,

I received a message me that I got an mms. To retrieve the message, I need to go to page http://125.21.241.88/mms and login with my user name and password. As soon as I enter these information, I get a message telling that my session has expired. What is the resolution for this ?

Vaibhav

Sir,
My name is SACHIN KUMAR and my mobile No.is [protected],since 2001 i am a regular customer of airtel,and formerly so many time i use mobile internet by airtel,
now, yesterday i activate internet with Rs 98 airtel gprs plan and that supose to give me 2 gb of internet downloading for one month But it is not TRUE Can you tell me why i have charged Rs.30 from my main a/c, when i just Start net surfing. I got 2 sms one after one, Which is "Thanks for downloading Hungama Content Video from Airtel. You have been charged Rs 15. MobileTV Watch IPL [url]http://10.2.34.47/OTA[/url],

Now I stop using that airtel gprs internet..

please tell me why this happen why i have charged Rs 30 from my main a/c??
And Whats the meaning of that Rs98 gprs plan
Can you Please help me?
thanx..

Sachin Kumar
mobile No. [protected]
GARWA ROAD,
JHARKHAND

sir,
I am student of PGDM 3rd trimester.I'm persuing PGDM from KNS WORLD MANAGEMENT COLLEGE Gurgaon,Farukhnagar.We have applied In Bharti Airtel companey for Summer Internship By online But nobody can reply me for summer internship.
Why people provide online service,if they are not able to do the this type of service, then why they waste time of student.
Please take care on My problem then solve it.
your consumer
sujeet kumar.
KNS WORLD MANAGEMENT COLLEGE GURGAON(HARYANA)
Mobile No :- [protected],[protected]

sir I connect n0 [protected] your computer says number is not valid but I connect no [protected] then no is connected .so fault in your software . pl correct your software. custmercare operater not registered my comlaint .my reference no is [protected] . my mobile no is [protected] . why is mistake in your software we suffix 0 before or not. In other operater like dolphin mtnl ,idea , bsnl .there is no mistake this type if you not corrected this type mistake otherwise we write to try .mc sharma

respected sir,
i am aspin using ur airtel prepaid connection for last three years with no:[protected]
this sim was damaged [now its on working condition not properly] i brought a duplicate sim from airtel office kollam[jerome nagar] they said me the sim was active after 4 hours [at the time 11 30 am] now the time is 6 30 pm the sim was not active,and the airtel exicutives insult me. so please do something fast as u possible
my no:[protected]
duplicate sim no:[protected]

In my family member there are 4 airtel connection becoz i was thinking airtel is best and no doubt it was gud but last 8-9 months i am fed up from the service of it. i can't do the easy recharge of 240/- or 340/- but the recharge of 60/- 90/- 120/- are done easily i don't no why. whenever i do easy recharge it is unsuccessfull and after calling customer care they say to recharge after 12 hour and when i reharge it is successfull wat is the problem. This means that whenever i have to recharge first i call to customer care then i recharge why should i do this. not from one dealer i tried it from many dealer. as i am working in Dish customer care i am in roaming from 15 to 20 days for my office work and i have to recharge every 10 to 15 days i am fed of this problem pls help me.
pls go through my problem.

my number is [protected].

SIR, mera MOBILE NO [protected] pichhle 2-3 years se main chala rahi thi. 3-4 month pahle mera 1 accident ho gaya tha jisme mera mobile kahi gir gaya & mujhe Hospital me admitt rahna pada. maine thik hote hi sim gumne ki FIR likhwakar new sim issue karwai thi. lekin wo chaloo hone ke 4-5 din pahle achanak mobile pe INVAILID SIM ka msg aane laga. maine c care se baat ki to unhone thik tareeke se Ans. nahi diya. mera Ticket no 29722684 tha. pls sir kaise bhi mujhe wo no. chaloo karna hi hai. aapke C Care se jab maine pucha to unhone bataya ki '' aapne apne mobile ko Last 3 month se Recharge nahi kiya, isliye sim band ho gayi." par yadi koi Hospital me Admitt ho to wo recharge kaise karwayega. dusri baat ki meri Sim LIFETIME ki hui hai. YADI RECHARGE NAHI KIYA GAYA TO COMPANY NE KOI SUCHNA KYO NAHI BHEJI KI AAPKI SIM HAMESHA KE LIYE BAND KAR DI JAYEGI YADI AAP RECHARGE NAHI KAROGE. Wo number mere liye bahut jyada importent hi. Meri Sim 8 dino me chaloo kare............

Sir/Madam,
Iam a customer of airtel broadband service since 14 months.My transactions with airtel went on fine for the first 6 months after which there was no proper collection center at my place and we were left aloof about where to pay the bills.From then onwards the problem started,people from madurai used to instruct us to pay in some lacation in our native place after the last date.Still march 2010 there was no proper franchisee and there was lot many inconvenience in paying the bill.So we decided to cancell the connection,despite our complaints the company keeps on billing us every month even after disconnecting the line,claiming that our line is still alive.They also instructed us to send a cancellation email to [protected]@airtel.in,where within 24 hrs they shall process our request but even after 240 hrs there was no reply from them.Now I had received this month bill also,if i ask about their office whereabouts,they say some wrong address and lame excuses.I want to lodge legal action against the company,please help me.My cell no:[protected].

You are sending & activate your different scheme on my mobile without my confirmation and deducting your charges from my balance for the same. I have deactivate & unsubscribed your scheme's but you have not deactivate/unsubscribed the same. I do not want any your such scheme in future. So please note do not activate any your scheme on my mobile. My Mobile No.[protected]

respected sir,
since past few days i have been going through
mental stress due airtel prepaid service

that sir, i have purchased a sim on
04/03/10(airtel prepaid). All the necessary documents
were submitted. But a month later the connection
was closed there were no messages or calls from
customer care. i contacted the retailer and i was asked
to re submit the documents. i submitted again on
05/04/10. but yesterday i was told to buy new

sim as they would not be able to activate it.

that sir, i had quite a balance . i don't want to
buy new sim as it was not my fault.

i expect an urgent guidance from you

with regards,
saurav lalhal
airtel no-[protected]
himachal pradesh
contact no-[protected](idea)

i was taken an airtel digitel tv connection in december for package is 2790 for one year at the time installaing the set up box south top up telugu channels and other channals reguarly what ever they are giving but now i am not getting telugu channels after 4 months , at the time of installation what they told all telugu channels u can get like that they told now i am not getting the telugu channels
please immediately you have to rectify the problem or other wise you can remove the setup box
hp no [protected]
name DOMMETI VENKATA SUBBARAO
Customer id [protected]

Dear,

Sir
from few days my digital tv (airtel) is not working.The recive is not working and no signal is given by it.so i request u to solve the problem.

I am using airtel prepad connection from 3 weeks , i have taken 98 internet plan and activated from 2 weeks with macromax Q3 mobile set.
I need GPRS Settings, i called 50 times to customer care with my handset on 121, 12132, [protected] different numbers from 2 weeks but i could not talk with them ,because customercare numbers always bussy.
and in between days i called with land line number and customer cares could not give the proper informations.
what can i do?please solve my problems.

I am a combatant member of Indian Air Force, presently posted in Bangalore. I purchased an Airtel prepaid connection and furnished my Pan card photo copy as my ID proof and my Address proof certificate duly authenticated by my Adjutant to the vendor. A week later, I received a message from Airtel that my Outgoing calls were barred as company failed to receive my documents. I inquired my vendor who said he deposited my documents with Airtel. I spoke to Customer Care service various times who gave me a dead fish response by saying they are not in possession of my documents. Meanwhile my Incoming calls also got barred. I submitted my documents again at Airtel outlet and I was assured there that my SIM card will be activated as soon as possible. After six hours my SIM got activated and I could make and receive calls for another five hours. Then suddenly my phone showed my Sim Card Registration failed. When I spoke to Customer care service I was informed that my phone number has been RECYCLED and I can never use the same number again. I am here in this city recently and I gave all my relatives and friends my number. Just imagine the agony of my parents and family members when they cant reach me on phone, leave apart the mental stress, humiliation and harassment of myself for no fault of mine. Moreover, the Customer care service is still giving me ambiguous reasons like my documents were inappropriate.

My complaint with Airtel is that if they found my documents inappropriate then why they accepted them in first place at the Airtel outlet and that too second time; and despite my asking several times "Are these okay?" they responded in a very positive manner. Secondly, if Airtel had issues with my documents, as they quote, then why they allowed me to use the services and terminated my connection abruptly? They didn't even show me the courtesy to inform me that I am the victim here. As I paid for the SIM card, got it topped up a couple of times, do I not deserve a decent redressing communication from the company?

I want my connection back and that too with the same number from Airtel. If, in any case, the company fails to provide me my connection back, I want back both the copies of my documents I provided them.

I am undergoing a lot of stress and harassment in the hands of Airtel for no fault of mine. Please help me redressing my grievance and put an end to my misery.

I m prepaid card customer of Airtel bearing no - [protected] & hv seen sometimes they were deducting the charges from incoming call also and i was just ignoring but recently they are charging almost from all the incoming call which i think it's a mal practice from their end which is one kind of crime as because the the incoming supposed to be free.

If incoming call is free then the Co. have to take this matter very seriously & hv to stop this type mal practice immediately.

I want to draw the attention of viewers,am a service holder of Airtel mobile service provider since last 5 years.Now a days very often the customer care executives are behaving very rudely with their customers.Its very much insulting,that we are fond of that service but they are ignoring their customers.I want to mention the name of executives,like Mr.Parlay,et.all.We liked Airtel ,We will ,but please care your customers.

Hi,

I hav been charged, on my last bill, Rs. 1176/- for International calls to Africa, which I never made. When I called Airtel Customer Service, I was told that they cannot check if the call charges are incorrect and cannot raise a complaint as these charges were correct.

When I tried to complain on 198(Airtel complaint toll free number) they said that they would not raise any complaint for me.

Also, I asked them to Bar all international calls from my mobile but it was not done and I had to call again after 2 hours to get it done. Even after barring ISD calls, I am able to make international calls and Airtel is telling me that they have already barred the international calls from their end.

Now, my unbilled usage is also increasing on a daily basis, even though, I am hardly making any calls from my mobile, let alone international calls.

Today, they have registered a complaint at the Airtel Relationship Centre(Comp Nos# 31758529, 31758624,[protected]. I am still awaiting a resolution. I would be oblidged if someone can help me out in this situation as this is a first for me amd I am now being harrased by one of the biggest telecom providers in India.

Thanks
Kamlesh Mishra

I have been paying my Airtel landline bills punctually on the due date by cheque for who knows how long. Now I find out from their customer care that if you make a payment by cheque the money is not considered paid till it reaches their account (i.e. you have to pay by cheque 2 to 3 days before the last date of payment) and you are considered a defaulter and charged Rs.75 for late payment every next bill every month. Multiply this by the million people who do not know this. I am not sure but in every other product, when you are given a last date, it means pay by cash or any other banking instrument. Apart from this they do not give receipts, even if you ask, so the executives cannot tell what is at stake. It may be mentioned somewhere in their 100+ terms where I did not notice it but in many other companies, executives give receipts and voluntarily tell you what is involved. Even the Airtel person tried to cover up this pinching of money by saying, they cannot tell if I will be penalized till the next bill and I was lucky to get the answer out of him. So I cannot agree that Airtel provides honest and the best services. But I have to stay anonymous as I still have to use their phone.