Dear Sirs,
I have given request for cancellation of my Airtel land line[protected] on 9th Mar '10, Ref No. 405077 (spoke to Mr.Karthick).
I had called again on the following days & re-iterated for the cancellattion,
11th Mar '10 - interaction ID :[protected]
15th Mar '10 - interaction ID :[protected]
19th Mar '10 - interaction ID :[protected] spoke to Ms.Priyadarshini)
26th Mar '10 - interaction ID :[protected]spoke to Ms.Beaulah)
Every time I called the customer care, they told me that cancellation process is going on & do it immediately. But till now they have not taken any action. I also made it clear that, if somebody makes calls in my phone line, I am not liable for it.
I hope some good human being is there in airtel to solve my problem.
Thanks & Regards,
A.Ramachandran,
(+91) [protected].
Aug 14, 2020
Complaint marked as Resolved 
Airtel — Harassment by Airtel over phone disconnection
I am being harassed by airtel guys for the past 6 months and absolutely no one in airtel is ready to help despite several mails, phone calls, visits to airtel offices, etc. Bharti Airtel, which claims to having the best telephone network and customer service in India, in reality probably has the worst customer service. When you require a new connection, they wag their tails in front of you, but when you need to disconnect your connection, they harass you for months. So I thought of sharing my plight with you guys so that you can understand what Airtel is all about. Here’s a list of mails I have been writing to airtel and their useless responses:—–Original Message—–
From: ********
Sent: Tuesday, November 25, 2008 10:24 PM
To: ‘Care NCR Airteltelephone’
Cc: ‘Mark.[protected]@airtel.in’; ‘nodal.[protected]@airtel.in’
Subject: RE: Land line number issues. Please read in detail.
I am now seriously fed-up with the kind of tactics airtel is using to harass customers like me. When you need a new connection, airtel guys are all so helpful, but in genuine cases of disconnection, I am being constantly harassed by your agents and so called lawyers from Patiala house court for the past four months. Guys call from numbers like [protected] and [protected] and start abusing me with very foul words, proof of which I have in call recordings with me. You must understand that I have been an airtel customer for around four years now, and the phone number in contention now was used by me for more than 3 years and I always paid more than Rs. 3000 Per month and on time.
This mail contains as proof of all the correspondence that I had with you guys. I hope somebody from airtel this time will sit down and study this mail in detail instead of just sending me an auto-generated reply mail.
As you can read below, I was given cancellation request numbers as 430248 and 430253 for my airtel connections 012043***** and 012041***** on 5th of September. I was also told that my concern regarding bill for Airtel connection 012043***** has been registered with you guys and the same will be addressed within 8 working hours. The reference number was 11359974. Obviously, nothing happened to that concern of mine.
Anyways, on the 24th of September, I paid an amount of Rs. 2300 via ICICI bank check number 16**** as full & final payment for 012041*****, and on 30th Sep, I paid an amount of Rs. 4300 via ICICI Bank check number 16****. The payment receipts I got clearly mentions “Full & Final Payment”.
I sincerely hope that someone will look into this matter this time, and stop those calls from your agents to me. Frankly speaking, if I had time on my hands, I’d have moved to consumer courts long time back, but if you are still unable to resolve that, I’d be forced to move to consumer forums this time for sure.
Regards,
M**** A****
—– Original Message —–
From: ******
To: nodal.[protected]@airtel.in
Sent: Mon, 17 Nov 2008 11:54:46 +0530
Subject: Harrasment by your lawyers
Hi,
I applied for the disconnection of a landline number 0120-43**** in the monh of May’2008 as I was shifting homes. You guys took no concern of the request and did not disconnect the phone till late Aug. I then contacted you through e-mails and finally I think in Sep’08, the landline number was permanently closed.
The total bill on my account in the month of May’08, when I applied for disconnection, was around Rs. 4, 200. I asked you guys to deduct the Rs. 1, 000 which I had paid in advance when I initially took the connection. AS such, no one cared to do that. I still paid Rs. 4, 200 in Oct and got a full and final payment receipt from the executive which came to collect the payment.
Past few days I have started getting calls from your lawyers who claim to have filed a case against me in the Delhi patiala court. Today morning I received a call from someone claiming from Daryaganj police station and saying that a warrant has been issued against me. I am now getting sick and tired of your idiotic customer service and these tactics. I was using this landline number for more than 2 yrs and my bills were always in the range of Rs. 4000 and above. Not even one single time I defaulted on the payments. I have already made the payments which I was responsible for, and it’s in fact airtel’s responsibility to return the Rs. 1, 000 security deposit you guys took from me.
I request you to take immediate action and get this sorted out today, because I am uselessly getting harassed by your guys and if it continues to happen, i will move to the consumer courts very soon.
Regards,
M**** A****
—–Original Message—–
From: Mark.[protected]@airtel.in [mailto:Mark.[protected]@airtel.in]
Sent: Friday, September 05, 2008 3:20 PM
To: M**** A****
Subject: Re: Land line number issues.
Dear Mr. Anand,
Thank you for writing to Airtel Telemedia Services.
We are truly disappointed to learn that you have decided to surrender your Airtel connections 012043***** and 012041*****. We would be happy to do anything we can, to have you as a continued member of the Airtel family.
Your request has been registered with us, and one of our customer care
representatives shall be getting in touch with you shortly. The
cancellation request numbers are 430248 and 430253.
Also, we would like to inform you that your concern regarding bill for Airtel connection 012043***** has been registered with us. The same will be addressed within 8 working hours. The reference number is 11359974.
Further, we would like to inform you that there is an outstanding amount of
Rs.3748/- for Airtel connection 012041***** so we request you to kindly make the payment at the earliest.
We request you to reconsider your decision and give us an opportunity to continue serving you.
In case you require any further assistance, please
· Call us at 121 (Dial 4444121 from non Airtel numbers)
· E mail us at care.[protected]@airtel.in
· Fax us at [protected]
Warm Regards,
Anand Singh
Customer Care
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Mail received from “M**** A****”
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Hi,
I was using airtel landline numbers, and there are a couple of issues I’d like to clear out:
1. I used the number, 0120-43**** for around 3 years, and never ever defaulted in payments. When I moved from my original address ******** in May’08 it took around 12 days for you guys to move the connection for me. 12 days without internet is huge for me and this also hampered my work a lot.
Unfortunately, that house did not suit me and I had to move again in the next month, July’08. This time instead of shifting the phone connection, I gave a request to cancel the number all together, and send me a full and final bill. I did this by calling to your customer support and placing a request. I remember that the outstanding bill amount at that time was around Rs. 4, 500 . But unfortunately, the connection was never stopped and the bills are still generating. I can prove that I haven’t used the number after 4th July, and am ready to pay whatever balance remains till the month of July after my initial deposit deductions and all, but I won’t pay for anything else you charge me with after June.
2. In the new home at **********, I got another connection 0120-41*****, which I got in just around 2 days in the first week of July’08, as opposed to your transfer time of 12 days. I paid for a wireless modem with this connection, while I received a router which was of no use to me. Anyways, the new house did not suit me as well, and I decided to re-shift to my original location *****. This time as well, I placed a request for cancellation of the number and asked them to send me a final bill, which again was not done.
On 28th Aug’08, I went to your airtel office to check the status on these two numbers, and they say they have no idea. They gave me a new reference number 40262856, but I have no idea what is that for.
I need you to look into this and get it all sorted out as soon as possible.
I have had enough trying to make your telephone representatives understand and no one actually does. If you do not understand as well, call me, or meet me. But I need you to finally sort this out ASAP.
Regards,
M**** A****
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