Airtel Complaints & Reviews

Customer ID : [protected]

Complained by me for Digital Box Change on[protected]
Resolution by Airtel Customer Care : Technician will visit on[protected]
Result : No one visits

Complained by me for Digital Box Change again on[protected]
Resolution by Airtel Care : Technician will visit[protected] before 2 pm. Also confirmed by Airtel Customer Care if this time he does not come will not charge you .
Result : No one comes

Complained by me for Digital Box Change again on[protected]
Resolution by Airtel : Customer Care had not logged my complaint previously & simply said that technician will visit . Again complaint logged & Technician will visit on[protected] before 2 pm . I talked with customer care team & wanted the same to happen asap . Was confirmed technical will visit on[protected] before end of day.
Result : No one visits

Technical staff come on[protected] that to after 4 pm after giving him 10-20 call repeatedly.

I have been really have a hard time getting the box replaced even though I am paying Rs.350 . Also I was guaranteed that I would get remote + set top box . But in end I got only set top box in 350 Rs I paid .

Technical Staff No : [protected] - Location Bhuj Kutch . Call is never picked up & if called repeatedly switches off the phone .

In such a high competition market this is what Airtel does to its customer . Hope this mail reaches the desk of Sunil Bharti Mittal . Really admire the person & services o Airtel . I am loyal customer of Airtel since 9 years when you launched telecom .


As on date my TV is showing errors & I am fed up .

1. For last 3 days my Airtel Digital TV connections is DOWN. Message "Poor Or No Singnal"
I am sure the Set top Box is dead!
Such a simple message and the Customer Care executive is not able to confimr why this error message! I am sure 1000's of customers must have got this message so the problem resolution must be right there in that damm CRM they use to log complaints. Yet the CCE says he needs to refer to technical team.
NO solution and I am LUCKY I retained my good OLD CABLE connection else I woudl have missed INDIA V/S Australia today! India is winning. Thanks you LOCAL CABLE TV.

Airtel CEO ! you must QUIT. No not cos my connection is down but 1000' o[censored]r trusted customers are sugffering.

2. Customer Care HElpDesk Numbers are a PAIN.
9/10 times the call gets disconnected! Pathetic!
If you get connected you will loos your cool!

3. The local Vendors whom Airtel has sub-contracted work are unprofessional bunch of jokers.
Airtel must CANCEL license of local teams / firms who are supposed to do home visist and attend customer technical calls at home. This is Navi Mumbai - Belapur Center responsible.

4. The NODAL office staff of Airtel must QUIT. They dont know anything nor they attend to e-mails.

Thanks,
Kummar

Dear Sir,

This Complaint is regarding the use of Peer to Peer softwares on the Airtel Broadband. I am having a plan which gives me 15 GB o[censored]sage at the speed of 1 Mbps and 256 kbps beyond 15GB usage according to the FUP (fair usage policy). The problem is, as soon as i start any peer to peer software such as Bit Torrent or u-Torrent. The speed initially goes up to its expected speed but gradually comes down to 0. Hence i am unable to download any content from a peer to peer software. i raised a complaint with the concerned dept. regarding the same but they say that "THEY DON'T SUPPORT" peer-to-peer softwares. Now My Question is, if they are giving me 15 GB usage at the cost of some 1300/- (including taxes), Who the HELL are these people to decide what kind of stuff i download from the internet(be it from any site or from a peer to peer software). If already i am given a restriction of 15 GB for an "unlimited plan" , i should be having complete freedom o[censored]sing the 15 GB as i choose to.....

Request you to take this issue on priority....

Would be glad if you could do something in this regard,


Parag.

I am a customer of your Airtel Telecom services having mobile number +91 [protected]. I have apllied for mobile portablity and got the unique porting ID bearing noAS995195 on 16th march/2011. After 2 days i.e.on 18th Marcha at around 3:30 pm I have got an offer from ur customer care executive that airtel to airtel call 10 paisa/min ,other 30 paisa/min and STD call 50 paisa/min so that I stay with your Airtel. But till toady that offer didnot activate in my number. I have call to your customer care executive but they dint respont many times and they cut my call many times.

Therefor i request you to take action on your helpless customer care executive to activate that offer else kindly inform me that can I apply other services with that porting ID bearing noAS995195 .

Thanking You.

Regards,

Abu Hashan.

AIRTEL COMPANY THAT HAS THE MOTTO DIL JO CHAHE PAAS LAYE HAS PLAYED A VERY CLEVER GAME WITH US.ITS EXECUTIVES INFORMED US THAT IF YOU ARE USING INTERNET FOR ONE DAY AND YOU ARE DEACTIVATING IT ON THE SAME DAY THEN YOU ARE CHARGED THREE RUPEES.BUT SEE THIS CLEVER COMPANY WHEN BILL WAS POSTED TO OUR ADDRESS THEY HAD CHARGED US WITH 30 P FOR 20 KB AND MADE A VERY LONG BILL OF 4000 RUPEES .IT BIS MY HUMBLE REQUEST TO THE CONSUMER COURT THAT WE SHOULD GET JUSTICE .AIRTEL COMPANY HAS ALREADY STOPPED OUR OUTGOING CALL SERVICE.IN TODAY'S WORLD WHERE THE SIM CARDS ARE AVAILABLE CHEAPER THAN FRUITS THE AIRTEL COMPANY HAS OVERCHARGED US.PLEASE HELP US YOU ARE OUR LAST HOPE.we talked to your nodal officer but it was of no help they kept on saying that that if you are deactivating internet on the same day then you are being charged as stated above.I HAD FULL FAITH ON AIRTEL BUT YOUR COMPANY HAS SHOWED US THAT WE CANT TRUST ANYONE IN TODAY'S WORLD.YOU FIRST STOPPED OUR OUTGOING CALL SERVICE AND NOW YOU HAVE DEACTIVATED OUR SIM CARD.AND NOW PLEASE DONT EXPECT FROM US THAT WE ARE GOING TO PAY THE BILL . YOU HAVE CHEATED US AND YOUR SERVICES ARE NOT SUCH THAT WE PAY 4416 RS BILL FOR AN INACTIVE SIM.WE DONT WANT YOUR SERVICES AND WE ARE HAPPY WITHOUT AIRTEL.IF YOU FORCE US TO PAY THE BILL WE WOULD DEFINITELY GO TO CONSUMER COURT.AND ITS REALLY YOUR COMPANY'S EXECUTIVES FAULT THAT THEY PROVIDED US WITH WRONG INFORMATION.NOW OUR CARD HAS BEEN DEACTIVATED ALSO.THEN GIVE ME ONE REASON AS TO WHY WE SHOULD PAY YOUR BILL.YOUR 3G HAS NOT BEEN LAUNCHED IN AHMEDABAD AND GUJARAT CIRCLE,YOUR EXECUTIVES PROVIDE WRONG INFORMATION,THE INTERNET SERVICES ARE VERY POOR,YOUR SMS SCHEMES ARE NOT GOOD.SIR IF YOU STILL HAVE ANYTHING TO SAY CONTACT US ON [protected] WHICH IS AN AIRCEL NO. WHICH GIVES US FREE 1 GB INTERNET EVERY MONTH AND AIRCEL TO AIRCEL AT 10 PAISA AND AIRCEL TO OTHER AT 1/2 PAISA PER SECOND.I TRIED TO CONVERT ONE OF MY AIRTEL NO. [protected] INTO TATA DOCOMO FROM MNP BUT YOUR COMPANY GAVE ME 30 PAISA SCHEME AND CANCELLED MY REQUEST.AIRTEL Has really provided poor quality services and its time that you take some steps to improve your quality of services.

My airtel fixedline number is[protected]. Airtel gave website builder and pc-secure free with this account. I upgraded my website because one of the executive told me that it would be free even after upgradation. I am using it since last 7 or 8 months free but in my current bill they have added Rs. 1250 extra for websitebuilder and pc-secure. I have loged a complainet regarding it on 15/3/11 (No.[protected]. They said that I have upgraded it last month but the fact is that I upgraded it in the beginning. This is totally unfair. Airtel has to make it clear.
Mahinder Singh
[protected]

(may be some mistakes in my engish. please forgive me and adjust with it)
Sir,
I'm Anvar from Kasargod(Kerala stste). About 18 days before I sent the request to my mobile network (Airtel) to change the port to Docomo and I got Unique Porting ID. Later one of the Airtel representative called me asked the reason for changing the network.I replied that high call charge. They asked me what the offer need to me to continue their network. I demanded some offers like 'less call charge', 'free sms', 'cheap rent hello tones' & 'refunding'. They agreed my demands and asked for maximum three days to active those demands. So I agreed them. On the third day I called the customer care and complined that I didn't get any offers that they allowed me. They asked me to wait another 3 days. However I didn't get any offers untill now. I continously called them to know my offers and the asked me to wait some more days. Last day I called the Nodal Oficer and their Head Officer. They told me that I would get only 'call charge offer' others are not applicable to me. And I was charged for that call about Rs.25. Now the last date of my porting ID is finished. What shall I do now?
my mob no: [protected]

Hi Sir,

I have activated 3G in my airtel mobile. And 3G coverage is not there in all places.

I am getting 3G coverage outside my office but not inside my office.

I have activated and I am not able to use it because 60% of my time I am in office... and not able to use 3G effectively.

I ahev already lodged two complaints both thru online an dthru customer care thru mobile..

No response till now...

My Mobile number is [protected]
Name : Deepak Prasad P

With out activating in all places why they are advertising??

Please take necessary actions and sort it out..

Sir,

Recently i ported my number [protected] from Vodafone to Airtel.But when i try to call my number from a landline i get a response like "This is an invalid number" and in addition to this i still get messages from vodafone.I informed the same to the Airtel Customer care, so the next day i get a message from airtel saying that my issue has been resoved, but when i check its the same old response.

Im really frustrated.Any help would be apppreciated.

Thanks
Kalyan Chelluri
[protected].
[protected](Ported number).

Few things I want to bring your notice which is disturbing me a lot
1. Few days before massage came saying “you have been renewed for LOVE5 subscription service from Airtel . You have been charged Rs. 5” when I have not asked for it. Not only one time, it happened four times and they cut my money.
2. Recently a massage came saying “Dear Customer, Apki FREE ELUV service active kar di gayi hai.” And they activated it forcefully.
3. Every day many unwanted massages used to come which makes my inbox full, I have to spend time to delete them.
From come out all this problem I registered myself in “DO NOT DISTURB”. My registration no is [protected] but still massages are coming.
If this happen continuously I will be forced to switch over from AIRTEL to other company

My broadband fixed line number is[protected].
I am using your services and am satisfied customer.At home also I have three mobile connections of airtel for self wife and son.
I received one mail from airtel in which I misclicked and I realised that it was my mistake by which my plan of Rs 1299 got changed to Rs 1699/- This happened on 1st march 2011.I immediately talked to airtel executive on March 1 and informed him what happened and informed that i dont need any change in the plan.

No action was taken on this request.

I again talked to airtel on 19th march and then personally walked to airtel office in Faridabad (sector 14)and requested that my plan is yet not changed.
Today i got call from airtel informing me that plan can be changed only from april 16 because that is billing cycle. It is radiculous that you immediately changed my plan prom 1299 to 1699 even after requesting not to do so while for changing the plan to 1099 you need more than 45 days

This is not acceptable.

If I am made to pay extra amount and if you change the plan only after 17th April then I will surrender the connection and go for reliance I will not hesitate to surrender all other airtel connections also.

My request is to change my plan with immediate effect.

You are treating your customers in a very bad way but please remember we have options
My request number is 44329728 and I can give you other requests number also (given to me on 1st March and 19th march)Any plan change if it takes so long then how you quickly changed my Plan from 1299 to 1699 .I am getting the feeling of being cheated.
I hope someone sensible in Airtel will help me and will do the changes immediately and inform me.
regards
R J PHANSALKAR mobile no [protected]

not working for more two weeks
hello authorities

this is to bring to your kind notice that my airtel DTH (customer ID: [protected] & registered phone no. is [protected]) is not working from 12th of march i.e. 12 days from now, i have registered the complaint 3 times & still no action has taken place ,
Kindly look into this matter, this sort of poor service is not expected from such an esteemed organization as yours.
Waiting for a prompt action. Kindly contact on the nos. mentioned below.
[protected]

Thanks & regards
sudhakar

I use Airtel since 4-5 years now. My phone number is [protected]

Previously, i did not have any problem with Airtel but now, they have been deducting amount from my account for something i have not used at all.
They have been deducting my Rs.10 weekly for TIPS BY YUVRAJ SINGH service and Rs.30 weekly for Video Mode Activation. I have complained earlier to your Customer Care and deactivated whatever was activated on my number. But still, I am facing the same issue. Whenever I call them, they say i have gone to their site (Airtel Live) and downloaded some stuff from there that is why the amount is getting deducted. But i never go to Airtel Live for net surfing. 19-Mar-2011 again they deducted Rs.10 for “TIPSBYYUVRAJSINGH” I am not able to understand what should I do regarding this issue.

I have already complained about this issue 3-4 times, but of no use.
They tell me to go to Airtel Live on my mobile My account in that and unsubscribe, But I do not see “My account” option at all in my Airtel Live menu.

Can you please resolve this issue .

Regards,
Praveen

My present plans assures me for speed of 1mbps till 15Gb and then reduces to 256kbps, but I can assure that i have not used 15gb of data and then also my speed is reduced to 256 kbps. I have checked the same with my acct on Airtel site and it states high data uses of approx 13Gb+ on 19th of this month. Which can't be possible as on 19th I had very busy day and returned in late evening and just checked my mails. There is definitely some kind of problem, which has to be sorted out as soon as possible

Landline number with DSL :[protected]
Contact Person : Karan
Mobile no : [protected]

Dear sir,
this is to state that my airtel no. is [protected] and I am a regular customer of airtel since last 4 years. I used to surf web via gprs mobile office 4 year back same problem of gprs slow speed was then and same now. I could not get more than 4-5 kb download speed in sonipat while during roaming in delhi i got up to 30 kbps downloading speed. So my request is to upgrade their servers in sonipat city area so that we may not move to other services like tata, vodaphone etc. I want airtel to be no 1 in all type of services. Thanks in advance.

Dear Sir

This complain of mine follows the complain made on 28 feb 2011. I will first publish the previous complain and then move forward to my current grievance.

Previous Complain -:
I had applied for mnp on 17 feb 2011. I got a upc , which i submitted to docomo on 19 with the processing fees. Since then I am receiving calls from airtel saying that due to some technical glitch the porting out will be delayed. They are trying every trick in the book to retain me. Its is none of the Airtel's business to enquire about which subscriber I am applying for. Airtel then indulged in a grossly unethical business practice on 24 feb 2010. I got a call from Airtel ,again saying due to technical problem we are unable to port out followed by the pursuance to retain Airtel. When I refused and told him about the distress they are causing (specially running on zero balance for porting ) he offered me a plan which he said I could use mean while. The details given by him where as follows
Send cpr <mobile no> to 51619
He told me this plan has 6 months validity and the first month calling is free so u could use this plan for free in mean while my porting out gets processes.I repeatedly asked him whether sending this would negate my mnp request and he assured me anything of that sort would not happen.

When I did the required I was bewildered to receive the message that " your port request has been canelled". I recharged my mobile immediately to call to customore care. I requested them several times but to no use. I got my second shock when an Airtet representative deceived me by giving a random complain no which did not have any complain.Again I called to customer care and had a conversation with Mr. Asif who set my call on hold and did not respond.
Its such a harrasment caused by Airtel and running to customer representative of Nagpur (zone 1) has been like being kicked like a football
Airtel being such a big company is not expected to be indulging in such practices and this needs to be a alarm of sorts.


Current Complain -:
After behaving in the way the did, Airtel is not ready to stop this illicit behavior. They rejected my port out from Airtel (upc dated 17 feb 2011) citing the reason that "your porting request can't be made because the upc code submitted does not match the upc code generated. Following this I verified with the -would be- subscriber. They told that the upc code generated is correct. I waited for porting to happen but my upc lapsed. Then I generated a new code on 9 march 2011(which lapsed on 23 march due to Airtel's deed). My -would be- subscriber submitted the code. Again the Airtel came up with this unique mismatch theory.The interesting thing in both the version is that after generating the upc code Airtel called punctually to ask the reason for MNP and tried somehow to retain me. I rejected it upright. After that they came up with this grear mismatch theory and interestingly no calls followed afterwards.
What about the losses which I have incurred due to non availability of balance on my mobile?Who is going to compensate for the urgent calling requirement which i encountered? Who is going to compensate for the harassment caused, energy wasted,time wasted in those innumerable visits made to airtel, new subscriber ,(airtel call centre on phone).
Its really distressing to see a costumer treated like this, Pathetic !

I AM HAVING CONNECTION FROM AIRTEL VIDE A/C NO.16086690 AGAINST WHICH I WAS GETTING SATISFACTORY SERVICES TILL DECEMBER 2010 BUT SUDDENLY IN JANUARY I GOT INFLATED BILL OF RS.8709/- AGAINST THE SAME VERY CONNECTION WHICH NEVER EXCEEDED 661/-. I HAD COMPLAINED TO THE COMPANY VIDE REF NO. 43071170 DATED[protected] FOR THE SAME AND ALSO CHANGED MY PLAN FROM THE EARLIER ONE TO IMPATIENCE 1399 AS THEIR OFFER OF PAY RS.100/- AND DOUBLE SPEED DID NOT WORK AT ALL. NOTHING HAS BEEN DONE BY THE COMPANY TO REVERSE THE EXCESS CHARGES BUT I AM GETTING THREATENING CALLS FOR DISCONNECTION OF THE SERVICES. WILL BE COMPANY LOOK INTO THE INFLATED BILL AND REVERSE THE SAME TO THE PREVIOUS MONTH. FROM FEB 2011 I AGREE TO PAY AS PER MY NEW PLAN.

THE CONNECTION IS IN THE NAME OF HARISH KUMAR CHUGH AND I CAN BE CONTACTED ON [protected]

I had first logged a call with Airtel Customer Care on 8th March' 2011. Its been 16 days now, no resolution. My Airtel HD STB Box hangs every hour or so, no fix even after 5-6 hours on call. Connection ID: [protected]. Manish.

I am really fedup with Airtel service now. They simply close my tickets without fixing it, which is even more frustrating. Any help will be highly appreciated.

Note: Im thinking of Switching to TataSky in April'11. Im paying Airtel Rs 650/- for 3 connections, now I think its not worth. I was Airtel loyal customer in Broadband too, and was very happy with their service, which is why I chose to buy Airtel even if it was expensive at that time. Now I am repenting.

I am Arjun Singh, a Airtel prepaid Mobile SIM user fro Uadaipur Rajasthan. I lost my mobile phone.
I am in the need of duplicate SIM of my mobile number. I have lodge a complain the against the mobile theft in police station and blocked the SIM to prevent from miss used.

Now, I have asked to service center in udaipur about the duplicate SIM for my
previous number ([protected]), they told that SIM is not in stock for this
series. So I asked them till when they will be available in the store. they
gave me 10 days to inquire about the same. I did it after 12 days, but again I
got the same reply that SIM is not in store.

It has been one month for me to wait for the duplicate SIM and facing the
problem. The attitude of the service center people highly objectionable. They
do not care about the customer's problem and also do not pickup the phone.

I want to know " how and when I will get the Duplicate SIM" from Udaipur
Service center.
if you can not provide the SIM, you can say to customer that your service is
poor, so i can switch over to another service provider.

Please do the needful.


Thanks & Regards,
Arjun Singh
Airtel mobile no which is blocked and need to get Duplicate SIM----[protected]

Current number- [protected]

Good Evening Sir,

I am an airtel customer. I am using airtel's blackberry service for the past 1 year. I have faced number of problems since then. It had stopped working for a while in between and after repeated calls nothing got solved. It took almost 15-20 days for the service to resume. Also, none of your customer care executives guided me and my husband properly (he had similar issues).

We are facing the same issues again for the past 3-4 days. The EDGE in our Blackberry has started coming in small letters, which means that the internet service is not working. When I called the customer care number. It took almost 15 mins for the call to reach the customer care executive. I have no idea how the 121 service is designed, whatever I press, it doesn't go to the customer care executive. I keep going round and round through the same menu. When I tried calling the 198 complaints number, it went to 121 and when the customer care executive spoke to me, she wasn't able to identify my complaint and asked me to call 198 (which I had already dialled and the call went to 121). I have no idea how this happened. She couldn't guide me properly. She couldn't even speak in English, she was speaking in Kannada and I don't understand Kannada as I am not from this state. She asked me to call the Blackberry Support number 7070 (which again I had called as we had gone through this trauma earlier as well). Before speaking to this executive I had already tried calling the Blackberry Support number, which said that the service is not available on the phone.

We tried calling the Nodal office number, where the person misguided us and asked to call again. When we tried calling again, nobody picked up the call. May I ask why airtel is giving such pathetic treatment to it's customers?? We went through this last year as well. Inspite of paying for the internet if we cannot use it then what's the point in having the service. None of the customer care executive guided us correctly. We are not able to use the internet which is quite important for us, considering our work.

We are going to wait for another 2 days and we are switching to other service provider. We have been using airtel for the past 7-8 years and I regret to say that airtel's standard has detoriated which is forcing it's customers to switch to a different service provider.