Airtel Complaints & Reviews

Dear Sir/ Madam

I am Satish Shrivastava, I am an Airtel user having prepaid connection [protected] which was taken a month back and it was working fine. But strangely few days back it got disconnected/deactivated without giving any prior information. I called the customer care, I have been told to visit nearest branch but the people over there is only saying that it has been PD .

Now they are trying to find the reason, till now I havent received any call on my alternate number.
Please let me know the reason for the same . My address is same as per my filed document, so i am unable to understand this.


My Contact/alternate No : [protected]

Regards
Satish Shrivastava
[protected]

Dear Sir,

I have got activated Mobile Office on my no., from last 1 week speed of Mobile Office is going very low, I am unable to open a single page on the the internet after a long wait, connection disconnects during the processing.

We are waiting from past 2 days for net connection. Have already paid the installation fee. the Person came for billing said it will be done within a day. here we are struck in home n nobody has came for the connection till now. Horrible service. I will never recommend anybody to use Airtel again ever.
Highly Disappointed.

i want my airtel itemised bill
hi
my number is [protected]. I am ashwini lad. I want my postpaid bill for june and july month.. i would be glad if you can email me my bills at [protected]@yahoo.com.
I hv forgotten which i id i hv enrolled and im right now accessing to this email ids only. wtever further query you have u can mail me. thanks...please send it as soon as possible.

Hi. The hello tune services with Airtel is so very very sad that i don't get words to explain. I have this problem every time with airtel. I opt for a hello tune and it will not be activated for two days. Again i call up the customer care people, they do not know how to solve it!! They say application is down always, when i say 'always', i completely mean it. Every time they have this problem. And the next thing is, I happened to call a customer care executive at around 5:30 pm on 30th July, 2009 from Bangalore, Old airport road, the person received the call, when i explained my problem, he said, application is down and without asking anything further, he cut my speech in between and said "thanks for calling airtel" and disconnected. Just imagine!! This shows the customer service from airtel. Trust me, i am regretting for using airtel. I see lot of my frenz happy with vodafone and i am planning to switch to it as well. If this continues, airtel will definitely lose its popularity. THIA IS RIDICULOUS!! And am really really annoyed with it. I have mentioned the details of my call in the above lines bcz I want a strict action to be taken against the person bcz he did not respect a customer. And I have heard these things being done to lot of other customers as well. Airtel, wake up. Now I do know how seriously is this complaint going to be taken bcz no problem of the customers are actually solved.

Dear Sir/Madam,
We are filing the follwing complaints aginst AIRTEL services.
1. Network is the problem in our o ffice premises.
2. We are loosing almost 500 Ph business Calls from our customers/vendrs & others.
3. We are having the oldest No for more than 10 Years.
4. We have lost app business for Rs 2 Cr in this period.
5. We are mently harrased in the organisation .
6. Our business relation with customers & venders has become very panic & uncredible.

Kindly lookforward for the solution & damage for Rs 2 Cr.

For Insat Equipment India Pvt Ltd
Ranveer Singh Rana
[protected]

I have forwarded a complain several times from 23rd june regarding my mobile no [protected] to disconnect my lost sim but still its working and asked for detail bill but not yet received.I have forwarded this complain to Nodal office Appelate authority and even to there relationship centres but no solution.please try to resolve it asap.

Dear Sir,

Please deactivate my monthly subscription of bollywood, fusion, animationfrom Airtel WAP. Already conveyed the message to customer care a month back, no action. Please do the needful.

Regards,
Sajit
[protected]

Customer Complaint -Mahindra Tractor Division
Dear Sir

Referring to my previous ref no. with 121 ie.[protected] etc and Ms. Geeti Kapoor

I have briefed them on two Issues

a. Being a 25 member group of Airtel, we are being kept under different CUG. Why ??

b. Mr. Vaibhav Singhal (M-[protected]) Customer Care Manager based at Karnal has

taken the Member List from me on 6th July and inspite of calling him again and again

not resolved the Issue for keeping us in One CUG.

We are unnecessary paying for speaking to each other in our team.

Request you to take the same on top priority, Else we will be forced to lie down all

The Connections of Airtel.

Warm Regards
Vivek Bohra I Mahindra & Mahindra FES, 494-B Session Marg Karnal Haryana
PIN 132001
M - +91-[protected]

Airtel's network connectivity has been good but experience with customer support has been horrific!! Some of the issues I have faced with Airtel:
1) Constant call drops. It seems that the executives/supervisors "deliberately" drop calls. It has happened over 5 times especially if there are any issue to report. Also supervisors do not call back in case of call drops.This too is frequent
2) A top up connection was offered to select two connections to which calls were at nil rates. The call centre executive informed us that the offer is for free. However it had a cost of Rs 75 a month.Though we continued with the offer, it was clearly obtained by the executive "fradulently" and "unfairly". Also customised detials show that calls to these lines were charged.
3) Request made for itemised bill details were not adressed.

All in all airtel has shown complete negligence towards customer redressal. I am sure Chairman Sunil Bharti Mittal did not intent the organisation to have deplorable service standards.

I am using prepaid mobile number [protected]. On 18-07-09, I had zero balance on my account and you have given me credit facility on this prepaid line for Rs. 20/- for using Tata Zone which is not acceptable to me. Just now I have recharged with Rs. 122/- for T2T calls and Rs. 10/- for other calls.

You have adjusted the above recharged talktime value with the outstanding dues and I am not able to use my mobile inspite of spending Rs. 132/-.

This is not fair on the part of Tata which have a good reputation as far as service is concerned with compare to other service providers. Please refund the above adjusted value and allow me to use my mobile.

I JITENDRA PAL, MOB. NO. [protected], AM CUSTMER OF AIRTEL MOBILE LAST 8/10 YEAR, MY LAST YEAR AVG BILL 1200 TO 2000, BUT LAST WEEK FROM 24.7.9 THEY SHUT DOWN MY OUTGOING CALL WITHOUT ANY ENTIMETION OR NOTICE DUE TO WRONG UNBILLED AMT AROUND 22500/- (BETWEEN 2/3 DAYS CALL) IT IS IMPOSSIBLE. I ALREADY SEND EMAIL AND SMS AND TALK TO MR ABHISEKH AND MR GUPTA AIRTEL DELHI PHONE NO. [protected] BUT TILL TODAY 29.7.9 THERE ARE NO ANY REPLY. I M DUSTURB FOR MY JOB.
THANKS
JITENDRA PAL

I am an Airtel Post Paid customer. My phone no. is [protected].

In my June bill I have been charged for GPRS Roaming from Singapore at over Rs 20, 000. I have repeatedly requested airtel for billing details and how the charge has been calculated. They have refused to provide any details.

Every response that I receive from them says "Your charges are correct". They have not provided any method of calculation of charges or any other such information which proves that the charges are correct. Singtel in Singapore sent me welcome message saying that wireless internet in Singapore is free of roaming customers.

Still I have been charged over Rs. 20, 000 for the same service.

Please deactivate Bollywood fusion, animation from airtel wap. i have been charged rs 15 each week for these subscription (my cell number is [protected])

i want to close my airtel wap service which is provided by ur co., every week my rs.20 will be deduct from my mobile and the msg come which is >{thanks for using (subscriptions text based services)} plz someone solve this problem...my mobile no. is [protected]

Dear Sir,
I am AIRTEL subscriber from Mumbai.My cell no.is [protected] .Pls unsubscribe JOB ALERT service with immediate effect, pls give customer care no.

With My Regards,
SP - [protected]

Respected sir,

I Miss Rajinder Kaur writing this complaint because one of the person wanted to take my details illegally incoming and outgoing calls and that person have all my documents.
That person talk with Airtel head office and one of the his friend working in Airtel Gallary that fellow tells i will give you all details.
As i am using Airtel Prepaid, SIM card in the name of my Mother Ms Manjit Kaur
So my request is do not give any details to any one SRICTLY
PLEASE KEEP MY NUMBER UNDER OBSERVATION AND TAKE NECESSARY ACTION.

Thanking you
Yours Faithfully,

Rajinder Kaur

My company where I worked offered me to change the corporate cell phone they gave me to my personal number and I did the same on July 10, 2009 in Kamanahalli, Bangaluru with an ARC. I had a NOC from my company that they would pay all the dues till July 9th. Initially the ARc employee refused to get the application for transfer saying that the dues have to be cleared(In fact she was so rude at the face) - I said I cannot and I already have the NOC that states very clearly. Then I escalated to my company and they informed our company's rel mgr of Airtel and somehow reluctantly the ARC in Kamanahalli accepted my form. I chose the most prelim plan based on my usage.

The system was down till 17th it seems and they said they would activate it by 17th. Fatima who is the CRM in our area promised that they would prorate it to my plan from July 10th - why should I be paying for the delay if Airtel is changing their system.

About a week+ ago, somebody called from Airtel, gave me a tracking number and said she does not have any info if it has been transferred. How useful was this call? Then the next day when I called, they said you need to contact [protected]@airtel.in. Been trying them out and following up with my corporate relationship manager but as of today July 29th (19 days after my application) - I have been totally kept in the dark about whether the transfer took place. Followup up with emails has not produced any results. I am stuck now - I do not want to be paying high payments that my corporate plan has.

No resolution till date - 19 days and going. Smply mind baffling about the inefficiency. I always thought Airtel was one of the better ones when it comes to customer service - here they have turned rude and arrogant, I guess.

Any suggestions?
Thanks
Raja V

Hello I am Abhishek mantri, I have a airtel broadband connection on my no. [protected]. Before i had 999 unlimited plan then one day on 8 july 2009 i received a call from airtel executive that there is a new airtel broadband plan which is of 1299 unlimited, at that time i was much busy so i just told executive to mail me the details of that particular 1299 plan on my mail id.& according to that mail & my plan i should get 512 kbps speed at day time i.e 6 am to 10 pm and 1 mbps at night i.e 10 pm to 6am and on sunday full day i'll get speed of 1mbps. everything is fine except sunday's speed. There is no 1 mbps speed on sunday so decided to call customer care regarding my problem but i was surprised by what customer care executive told me, he told me that sir there is no such plan then i told him that i have received a call and a mail from airtel in which it is clearly mentioned that on sunday speed will be 1 mbps. then he asked me to forward that mail which i received from airtel and a screenshot of speed which i was getting on sunday. No action has been taken by airtel till now. I even have a complain no.22170032. Last sunday also i called up airtel customer care & informed my issue of speed on sunday then he replied that there is no such plan in which u should get 1 mbps on sunday then i told him that i have received a mail from airtel in which it is clearly mentioned that on sunday speed will be 1 mbps, then the airtel executive told me that you just forward that particular mail and your complain number to "care.[protected]@airtel.in" so i did that but what reply today i have received from airtel is " we would like to inform that one of our
executive spoken to you on your contact number [protected] and found that
you are getting the speed as per your plan. Further, we would like to inform you that you will get double speed in night only. "
But what i would like to inform you is that I have not received any call from airtel executive since i have send mail to care.[protected]@airtel.in and if it is so that i'll get double speed at night only then why was i misguided by airtel executive that i'll get 1 mbps speed on sunday. It is clearly mentioned in that e-mail which i received from airtel that on sunday full day is 1 mbps and now they are telling that i'll get double speed at night only. This is the clear case of cheating customers for promoting sales. I m also attaching the screenshot of mail which i received from airtel.

Kindly solve my problem & contact me as soon as possible.


with regards
Abhishek Mantri
Media features of India
[protected]
[protected]@yahoo.co.in

Hi,

This is regarding my cell no-[protected] i had faced many problems regards to my A/c as some of the person at airtel (Ms.Surekha Shetty Zonal Officer) use to check my details of A/c frequently as incoming & outgoing details of my number, i had even registered a compalint against it on 23rd jan 2009 but there was no strick action taken for the same, due to that i even started getting blank calls and other persons calls on my cell number, i even got my number barred for incoming & outgoing for a day on 21st jan 2009.
whoever i use to call if they are the airtel customer she use to check their A/c too for which i got a mental harrashment, as i had complaint many times to Nodal Officer for the same but there was no strict action taken against her and she continued doing the same thing, they even had barred my hotline number 121 and they stopped taking complaints against this and given me an answer saying that we can't take any action against it for that i mailing this serious complaint to you hoping that there would be strick action taken for it.


Thanks & Regards
Neha U Gharat