Airtel Complaints & Reviews

Airtel Broadband customer care has behaved really weird this time, it started with a call from a super charged customer rep eager to offer me some exclusive BB plan, Explorer 1099, which offered 384 Kbps day time and Night 1 Mbps Unlimited browsing, i got even a mail from that customer rep, with plan details, the ordeal then began with different customer care people calling me from Mumbai and Bhopal

Mumbai customer care told me that the plan is not for Maharashtra & Goa circle, it was meant for Gujarat customers. so i irked a bit and left the thought of that plan, again i got a confirmatory mail informing me that my plan change request is in process, got few calls last week informing me that plan change was done and i could subscribe to free Rs 100 Speed on Demand service, PC secure antivirus, luckily i did not subscribe to any of it, again some called me from Bhopal customer care this friday and informs me that the plan could not get activated due to some technical error, and i happened to call up customer care the same time and the guy at customer care informs me that there is no record on my account about the plan change.

I blew my lid off and blasted the customer care rep calling from bhopal, i just felt being a victim of some bad marketing error joke, now im gonna complain to nodal officer and lets see what happens.

Sir, my Mobile NO is - [protected]. The service of Fusion Lounge is activited by mistake at the month of May 09 but after some days i massage to you for deactivate this service but this service is not stoped by you till now. so my 15/- Rs is charged every week. if you will not unsubscribe this service then i will take a juditial action through Consumer Court. therefore please deactivate this service immidately.
Thanks Anil Kumar Koshti

this complaint is regarding to the false airtel internet bill... m using airtel usb modem 4m past six months 4m now... it's a postpaid connection which is under plan of rs1000/month, unlimited free... but after initial month, bill is not stable... it increased to rs2800 in the month of march, rs1400 in may and now rs1600 in june...
i've so many times called and logde the complain regarding to this problem to the airtel customer care.. but there is no concerned i've received yet...
it is a request to the consumer court that plz help me out of this trauma as soon as psbl... there is only 1 hope left and so i m here...
details: mansi agarwal
c/o mrs. alpana vaid
e-480, g.k 2
new delhi-110048
airtel no: [protected] ( through which using internet)
my contact no: [protected].
thank you

Dear sir,
I purchased a simcard from muzaffarpur on 25.06.09 which was activated after few hours after varification of documents required by them and submitted by me. but on 14.07.09 it was suddenly deactivated stating that documents are not proper. whether mobile can be activated without proper verification of documents and can be deactivated after a gap of 20 days. no information is provided aboubt the defficiency in the documents. the neww number was conveyed to all my relatived, friands, family and to the office. I am facing lot of mentol agony due to non availbilty of communication. moreover i had recharged the mobile with sufficient amount and was having balance of Rs. 375/-.
Sir I am a responsible citizen of India and senior executive in largest Bank of India. I am having PAN, Voter ID<, Driving licence with Chandigarh adrees which is my permanent address. I am on mobile duty in Inspection Deptt of the Bank and have to remain in Bihar for one year and not having any local address. But local address and identy proof of my co employee was submitted alongwith My PAN etc which was accepted by the dealer. If at all the company foresee any problem in activating my number they should refund the balance available.
Sir, kindly take up the matter with the company and get the complaint solved.
The action of the company amounts to defficiency in service.

naresh gupta

Hi,

I’m Basheer from Ayiroor, Varkala in Trivandrum at Kerala, doing business. This mail is regarding to the Airtel coin box complaint, We have a Airtel coin box (No.[protected]) which is made from “MERCYDA” . It is not working for the past two months and we have informed the corresponding officials of both Mercyda and Airtel, but they are not responding back.

Two months back the officials of MERCYDA from Varkala(Mr.Unni) and Kollam(Mr.Shafeek Tel No.[protected] and mobile no.[protected]) has taken our Airtel Coinbox for repairing, till now it is not yet repaired and they are not responding back. Whenever we try to enquire about the coinbox, they used to inform “on the coming week they will get it repaired” and other stories.

Most of the people in our village depend on this coin box and we used to purchase the Airtel prepaid card for huge amount (more than Rs.2000/month).We request you to get the coin box repaired as it is a good business for both o[censored]s.

We request you to kindly take this issue as a serious matter and please take necessary actions as we don’t expect the customer service of both Airtel and Mercyda to be poor.

Once again we request you to take necessary actions and hope that both Airtel and Mercyda believes in Customer Satisfaction……..


Regards

Basheer.

i am reciving s m s from 64611020 thnks for using [ subscription textbased services] and charge rs 20 for 5 times total rs 100.00 in my prepaid bill we are never activated this type services so please deactivate this service and refund my money cell no [protected]

I bought a Samsug LCD on 06.07.2009 from Bharat Eletronics, Coimbatore. They gave me the offer of Airtel Digital TV, with 3 months subscription free.I am resding at No. 88/1, Carolina Road, Chandra Colony, Coonoor 643 102. Nilgiris District, Tamil Nadu. Despite request to the dealer of Samsung and to the Customer Care (tol free No. [protected], I am simply shuttled here and there and the DTH is yet to be installed. One of your represnetative from Ooty hasguided me well and gave me a mobile number of another representative at Coonoor. I tried to contact him, since yeserday, but in vain. His mobile is swithched off. The Samsung show room manager asked me to contact the said representatives.

Now, I want that this DTH is to be installed immediately. Plese arrange for it. And don't make me to feel for opting Airtel Digitel TV.

My mobile No.[protected].

Sir,

My cell phone number is [protected], I'm using the cellular phone for receiving important calls and messages, but since I used your service till today I received many junk messages everyday, this kind of messages are bothering me too much.

The problem is that you charged me every month 99 Rs. for the service of downloading JavaGame from Airtel Live WAP and 30 Rs. for the service of Hello Tunes, which is I never requested these services to be on my cellular phone.

Please consider my request to unsubscribe these services from my account immediatelyy and credit my money back because I’m not interested of these services and never used them.

Thank you so much for your understanding in advance,

Regards,
Zahair

Dear Sir / Madam,



This is informing to you that I am the new customer of Airtel Digital TV. My registration details are following :-



Name :- Vivek Rastogi

Customer ID:- [protected]

Installation Date:[protected]



My Concern:-



I purchased this Digital TV from Gera Electronics Gurgaon on[protected] with 3 months mega pack plus free installation of Rs 2000/- (Bill no. 9992) that’s why I purchase one card of Rs 1750/- of serial no. Serial no:- [protected] & a voucher of Rs 250/- Voucher no:- [protected] as dealer told me. Then I get installation of[protected]. And after two days of installation on[protected] I received a massage from TA-DTH that Dear customer your account balance is in negative. Please recharge. I was not able to understand the same. I checked this on the net & found that my account balance is Rs -500/- I do not know that what was it? I call Customer care executive on[protected] to know the same & executive told me that wrong package has been selected from our side & this package which you purchased is withdrawn by Airtel. I requested to the executive to change it immediately. He has raise a request for the same (Request no:- 836583) & give me the assurance that this problem will get resolved with in two days. & I got a massage from TA-DTH that this problem is resolved on[protected] but in actual this problem was not resolve. Again I call to customer care executive on[protected] although the redress of complaint time of Airtel is 48 hrs but they said this problem will get resolved on 16-07-09. I received I call from airtel that your services will not continue from tomorrow due to your account is in negative balance on the same day. On[protected] again I received a massage from TA-DTH that your services are due for suspension tonight. Please recharge. Again I call customer care executive & tell her full concern she given me a new request no 848009 & told me that please recharge Rs 100/- immediately. And when in evening I talk again they said that you will get resolvation of problem till[protected] & your services will not stop. but today my serveces has been disconnected.



Please look in this matter carefully.



Thanks & Regards



Vivek Rastogi

[protected]

Respected sir,
I activated Airtel's unlimited internet plan by payin 800/ month rental on 15th of july. I was earlierly using 99/ month plan in which i was getting monthly 50 mb free for surfing and downloading. After being setisfied with their speed i called customer care to shift me on monthly unlimited plan for which they gave me *567# no on which i cann call & activated the service. I activated the service the same way & after 2 days i.e. on 17th july, i found that my un billed amount shoot up by whooping 2000rs. Seeing that i called up customer care personnel than they are informing me that u cannot activate unlimited plan before deactivating 99rs/month plan and so my unlimited plan has not been activated & i have been charged for all the downloads on the based of some 20paise/50 kb. Please help as i have confirmation from their side that they activated my service.They are not willing to deduct the extra charge levyed on me.

Thanking You in anticipation.

I had been using airtel prepaid for 2 years.but from the last 2 months i received the message like
"Thank you for subscribing to Spicy jokes pack. your have been charged rs 30 for 31 days. To unsubscribe Dial[protected]Toll free)"
without my subscription my balance was deducted 30 rs for every month. Similarly my balance was reduced by different subscription. Eventhough I unsubscribed by[protected] number, still deduction was continuing.Now I changed my service provider. Please Beware of this balance theft

Dear Sir,

Please find the appeal made to AIRTEL for claiming damages. Kindly let me know if the claim is authentic and what damages should I be eligible of ?

Regards,
Avinash Goyal


Dear Mr. Sajit,

Being the appellate authority of AIRTEL, I request you to kindly look into the matter and contact me in case of any clarification.

I am hereby attaching my e-mail request for compensation for your ready reference and needful action.

Meenakshi has listened to the various conversations between your tele callers and me and also has details of the number of calls made inspite of mentioning being admitted in hospital.

Please look into the matter at top most priority and revert back.

Regards,
Avinash.

Dear Sir/Madam,

Thank you for the response.

I would like to highlight the following :

1. You cannot and have no authority to call a user at 7.00 am for any reason or for following up payment, though in this case was already paid. Any correspondence or communication could have been acceptable during working hours. The calls in the wee hours are only means of harassment by your collection department for defaulters.
2. In-spite of informing that the user is hospitalized in Breach Candy Hospital Mumbai for treatment on serious illness and would not like to be disturbed, your call centre executive cannot be ignorant to call more than 20 times after that on the same day and cause agony to a person already going hardship due to health.
3. The disturbance did not stop with just one day and continued till escalation of the issue on return, in-spite of informing that payment is made in cash on the 16th of June at the BEL outlet. What more information can one expect and give over phone ???
4. The rules and regulations of the hospital do not permit use of cell phones unless required for emergency reasons.
5. Hospitalisation in Breach Candy is not easy in normal circumstances and needs influence and substantial reason of critical illness. Appointments with Dr. Farokh Udwadia, the consulting doctor is not available before 2 months even in critical circumstances.
6. It is unreasonable at your end as a corporate to commit crime and then make apology for the same. This would probably be acceptable in case of normal conditions, but in-spite of informing critical situation, the seriousness was not understood. And therefore we see no reason to forego the cause without proper compensation for the agony caused.

In view of the above, we would like to claim damages and request you to kindly request the concerned to get in touch to discuss on the same.

Regards,
Avinash Goyal




Dear Sir,

The payment for the above connection was made on 16.06.2009 at your BEL Road branch and we have received your confirmatory SMS for the same.
We regret to inform you that in-spite of having paid more than the outstanding amount, we are being harassed by your executives following up for payment from the number[protected],[protected],[protected].

The user of the mobile has informed your people about having made the payment and yet calls are being made harassing us for details. The callers have been informed that the user is admitted in the hospital and would not like to be disturbed, yet your executives have not understood and have been troubling all day repeatedly.

We now wish to claim damages and request you to verify our above statements at your end within the next 7 days. Please revert back in case of any doubts clarifications at the earliest to verify the above facts.

Looking forward to hearing from you.

Regards,
Avinash Goyal


From: T.[protected]@Airtel.in [mailto:T.[protected]@Airtel.in]
Sent: Friday, July 17, 2009 4:45 PM
To: [protected]@rollwell.net
Subject: Telecall on your mobile no [protected]

Dear Mr. Goyal,
This is with reference to our discussion yesterday on telecall received to your mobile, this mail is to convey my sincere apologies for the inconvenience that you have experienced last month with respect to the calls that you had received related to bill payment.
I would also like to keep you posted that we have implemented process changes based on your feedback and going forward such incidents would not occur.
Further with regard your query on calls received at 7am, I would like to highlight that our tele collection starts from 8am and ends at 8pm. This is an automated process where in all calls are registered and recorded. Based on your feedback we have done a complete check on the outgoing calls to your number and were unable to find any such record.
In view of the inconvenience caused to you, we would like to extend the below offer.
1. 1000 A2A SMS free for three months
2. SMS 29 Pack - Rs 29/Month - 5 Paisa/Local SMS to GSM Mobiles.
3. Monthly Pack Charges @ Rs.49 - All Local SMS @ 0.50p/sms ( (Includes any 10 digit CDMA phones too), 200 National SMS @ 50p/sms, beyond 200 sms, every national sms @ Re.1 & International SMS @ Rs.5
Thanking you,
Warm Regards
T. Sajit
Head Contact Experience
Bharti Airtel Limited.

Dear Sir/Madam,

I am Hiral and staying in Kalpana Villa, Viman Nagar, Pune.

In our Area Feasible Connection is 30.

One week before i have tried to check if in my building AirTel Connection is available or not. and in response to it i got a call that one connection is available.

The marketing person is Manish Verma - [protected], i asked many times that is it feasible connection? cause i need it in urgent basis tell me frankly... if it is not then also tell me so that i can try with other providers. always his answer was YES mam connection is available.

On date 13th July, i filled up the form with all formalities and said that mam you will get connection on 14th July. I paid 1000 By cheque with all formalities.

14th july till end of the day after calling so many times yuvraj who is site engineer who calls me and told me that, your bunglow is not to give feasible connection. After so many conversation he got agree that, my junior person got wrong idea - Who came for cheking purose, conclusion was my bunglow is in feasible area and i can connect to it.

15th July, Engineer came and said that their Device is near to Bunglow No 2(hence out side of bunglow or compund) and for some reason they cant provide direct connection, they make a plan how to give wire to my bunglow and then told us that they need more wire. person go to take wire and will come tomorrow for connection.

16th July, Yuvraj said that... Mam Bunglow no 2 peson creates a problem for connection, so we will connect after 6.30, as they close the office and after that they will connect it. till 10p.m. no body came. when i try to call Manish Verma-Marketing person, he sent a sms that talk to his Boss. Chetan Saveria ([protected]) regarding this issue. We had a talk and said that tomorrow he will go personally there and will check the status.

17th July, Chetan told me that because Banglow no 2 person is not wanting to have any work with that device, chetan is not able to give connection.

Let me tell you who is that Bunglow no 2 person.
He is Viral Trivedi
Managing Director of WebDirekt

He is having 2 connection of AirTel, and wanting 1 more connection. and searching for that. he came to know that 1 more connection is available and its on our hand... Which is approved. he is creating a problem for us. He may have given money to all above people to not to give connection after all these process. I am guessing all these as things are going on. because AirTel device is out side of his bunglow and this is not his own property. If AirTel is helping out to such kind of person then its really shame on AirTel.

After wasting all these days who will pay to us for days we have wasted for waiting and lisetning all stupid things????

If you can give atleast anser to this... i will hates of you... condition is answer should be positive... i am not a person to hear sorry... I really want to escalate this issue.

[protected]
Hiral

have requested many times to the agents of Airtel to stop the service "Airtel WAP(bollywood fusion animation).mobifun" service. But they still charges Rs. 15 per week for that service. Please help me & Stop that Service "Airtel WAP.mobifun" service...I

Hi All,

Today on 17 July 2009, airtel broadband service provider is blocking the SMTP ( Port 25 ) for sending email thorugh web browsers.

Kindly check, if you face this issue then you should raise complaint regarding this to Airtel.

For non technical users SMTP Port 25 is the default port for sending email from Outlook or other applications.

Regards,

Mentor....

We are disturbed to note that the response of Mr Kunal Jindal of Airtel - [protected] against our complaint of signal dropping 80% of calls, is extremely poor. The boss seems to be out of reach of Ms Prachi and Ms Tejeswani. I do not understand why suc persons have been employed in your company. They are not ready to share the contact no of the person responsible for Pune. We would like to terminate all connections if ths continues.

We have been calling Mr Jindal to our office in Chinchwad but it seems that every time he is busy in reviews.

iam using airtel postpaid [protected] connection since dec 2007, initially i have enrolled for an yearly rental for 1299 and activated SMS 45 pack ( sms will be charged 10 paise) as i use around 600-800 messages in a month..in apr 09 i got bill of Rs 2847 saying that i have to pay one time charges of Rs1498 against my one year rental, when i called the cust care..they said 1299 plan has been upgraded to 1499.. so i paid the amount..then i came to know that SMS pack was deactivated and they charged me Re 1 per sms.. when i contacted cuscare..they said they wud reimburse the money which they charged foe sms during that period and gave me waiver of rs 850.. as they accepted that it was their fault ot informing the customer regarding the upgradation to 1499 plan where SMS 45 pack was not applicable... Now i want to migrate to plan whereever SMS 45 pack is applicable..but they say i must forego Rs1499 which i paid in may 09, which is absloutely ridiculous because i have not used their services iam asking for money back.. they say its not their fault and cannot give me my money... they dont have proof saying they have informed the customers that SMS pack wud be deactivated, neither they updated about 1499 plan on net..which still shows 1299 only.. i have been following it up with airtel guys by all means since may 09..but in vain they give a stereotypical answer and at one stage the offered me a waiver of 300 for which i did not agree... pls suggest the solution..i wuld also like to go for court in the intrest of public pls guide me..

I want to complaint that two executives from Appco (DSA) of Airtel company came at my residence during their door to door campaign and sold me two AIRTEL sim cards and took two cheques of RS. 500/- each. They provided me the sim cards, one without number and one writing the no. on pack as
[protected] which they took on calling one of their telephonic conversation with person in their office.

But the period of about 2months have passed I haven't yet received the no. for the second sim card and neither the sim card with no. as mentioned above is not even activated.

Please let me know what to do next. One of the executives name was Mr. Ravichandran who stays at Thane according to him.

m unable to make isd calls from 48 hrs, i ve complaint n they say we need more time, this not the first time.moreover call center executive are showing attitude, they have no knowledge and dey misbehave.
when i have to make call, i need my problem to b solved den after 3 days i[censored] solve it.its usless.

Iam A rama karthik.My icici account no is[protected].On 15th of this month i had paid bill of rs 600 on airtel.co.in but some how it has been routed to indiaideas.com and still its showing that i havent paid anything towards airtel.I saw so many complaints against the same site.Please do something regarding this site