[Resolved]  Airtel Mobile Connection — Debt collection agency threats

Address:

Hyderabad, Andhra Pradesh

I was contacted by a certain Mr Dharamveer Singh from Delhi a few months ago, who told me he was calling from court and that i had an outstanding amount to be paid to Airtel for a number I used 2.5 years ago (number[protected]. I requested him to send me a copy of the bill, upon which i would be happy to pay the bill. He informed me that they cannot send me the bill, but i can walk into an airtel service center and pay the bill.

I received a couple of more calls from the same person threatening to call my family and threatening that the pain i would go through if i didn't would be too much and it would be better if i just paid it off.
I visited the airtel store in Madhapur, Hyderabad and asked to see the outstanding bill or at least the calls that were made that show me i had an outstanding payment. I was told that there is no way to see the bill

It is my understanding that i had cleared all bills on the number before closing it down.

I have since then written to airtel customer care ([protected]@in.airtel.com) and platinum care (since they now call me a platinum customer on my current mobile number) at least 5 times, with no concrete response. Here are some issues I faced with airtel:
1. Threatened by their debt collection agency
2. Upon asking to see the outstanding bill and offering to pay when i see the bill, I have been made to write to them at least 5-6 times with no effective response. Each time, my email to 121 goes to a different person with no complaint number and each person fails to revert except for an email which says, thank you for writing to us.
3. Even when i walk into a store and offer to pay upon seeing a bill, they tell me I cant see the bill.

My family has also received a call from the debt collection agency asking me to pay up.
Threats of this nature are not appreciated. I dont know how much more I have ot follow up with airtel before they send me a copy of my bill. I am willing to pay upon receipt of my bill.