Airtel Complaints & Reviews

I bought Airtel DigitalTV HD+ which has recording feature in USB but the recording feature is not enabled to me. I am calling to customer care for the past 6 days ( from day 1 from of installation), the service engineers are coming and changing the set top box everyday but the service got SUSPENDED instead of resolving the recording issue. So I am in a position to calling to customer care everyday to resume the service and they are promising that the problem will be resolved in 24 hours. but it is been taking 24 * 6 = 144 hours..

I had same experience in getting new connection, I paid the rs.2890 on 30/01/2013 and they promissed that the installation will be done in 24-48 hours, but it was done on 02/02/2013 evening (100+ hours). that too I was keep on calling and following up with them, otherwise it would have been done after a week or month( i dont know). and worst thing is, YOU WILL NOT BE GETTING RECEIPT FOR Rs.2890/-

If you can sacrifice all the above, you can choose airtel digital tv otherwise PLEASE DONT, go to hell instead.

BRAHMESH M KALASHIKAR on Feb 8, 2013
Date : 08.02.2013 Dear Sir / Madam, I had tried to make the Airtel Post Paid Mobile payment of Rs.734/- for my Mobile No.[protected] online through Info.IIN*Paytm.com on 01.01.2013. But the airtel recharge was unsuccessful, the said amount has been also debited from my ICICI Bank Savings Account. Message on 01.01.2013 was received on my mobile from LM-iPaytm.com which is reproduced below:

"Sorry your Airtel recharge was unsuccesful. Rs.734 refunded to Paytm Cash. Order No.65590047. Check FAQs on Paytm Cash at Paytm.com"

In view of the above message, tried to find out the status of my refund order on the LM-Ipaytm.com website, but could not find any thing relevant to my refund order. Till date, I have not received any cheque/demand draft/cash or credit in my bank account. Hence you are requested to take up the matter with the concerned authority and guide me how I can get my refund amount of Rs.734/- at the earliest.

G.KARTHICK
[protected]

--- On Fri, 8/2/13, G.KARTHICK <[protected]@yahoo.com> wrote:

From: G.KARTHICK <[protected]@yahoo.com>
Subject: Fw: Re: REG MY NO [protected] [|BAL|Qrc128011318013513582474|]
To: [protected]@bharti.in
Date: Friday, 8 February, 2013, 2:59 PM

Sir, Can you pls check on this..

G.KARTHICK
[protected]

--- On Fri, 8/2/13, G.KARTHICK <[protected]@yahoo.com> wrote:

From: G.KARTHICK <[protected]@yahoo.com>
Subject: Fw: Re: REG MY NO [protected] [|BAL|Qrc128011318013513582474|]
To: nodalofficer.[protected]@in.airtel.com
Cc: appellate.[protected]@in.airtel.com
Date: Friday, 8 February, 2013, 2:43 PM

at least can you reply...

G.KARTHICK
[protected]

--- On Fri, 8/2/13, G.KARTHICK <[protected]@yahoo.com> wrote:

From: G.KARTHICK <[protected]@yahoo.com>
Subject: Re: REG MY NO [protected] [|BAL|Qrc128011318013513582474|]
To: nodalofficer.[protected]@in.airtel.com
Cc: appellate.[protected]@in.airtel.com, [protected]@in.airtel.com, [protected]@in.airtel.com
Date: Friday, 8 February, 2013, 2:34 PM

will you reply or not..

G.KARTHICK
[protected]

--- On Wed, 6/2/13, G.KARTHICK <[protected]@yahoo.com> wrote:

From: G.KARTHICK <[protected]@yahoo.com>
Subject: Re: REG MY NO [protected] [|BAL|Qrc128011318013513582474|]
To: nodalofficer.[protected]@in.airtel.com
Cc: appellate.[protected]@in.airtel.com, [protected]@in.airtel.com
Date: Wednesday, 6 February, 2013, 10:33 AM

there is a limit for everything will i get reply or not..

G.KARTHICK


--- On Mon, 4/2/13, G.KARTHICK <[protected]@yahoo.com> wrote:

From: G.KARTHICK <[protected]@yahoo.com>
Subject: Re: REG MY NO [protected] [|BAL|Qrc128011318013513582474|]
To: nodalofficer.[protected]@in.airtel.com
Cc: appellate.[protected]@in.airtel.com, [protected]@in.airtel.com
Date: Monday, 4 February, 2013, 3:15 PM

Will I get a reply or not..

G.KARTHICK
[protected]

--- On Mon, 4/2/13, G.KARTHICK <[protected]@yahoo.com> wrote:

From: G.KARTHICK <[protected]@yahoo.com>
Subject: Re: REG MY NO [protected] [|BAL|Qrc128011318013513582474|]
To: nodalofficer.[protected]@in.airtel.com
Cc: appellate.[protected]@in.airtel.com, [protected]@in.airtel.com
Date: Monday, 4 February, 2013, 11:16 AM

If my mobile number is not activated by today,i have all proof of submitting documents and acknowledgement for the same, tomorrow will go to consumer court and file a case against you and will have to pay the lost i occurred in past one month due to my no was not in use and mental torcher calling your customer, nodal office and all, apart i have spent lot of time travelling to airtel showroom and without any answer. .

G.KARTHICK
[protected]

--- On Wed, 30/1/13, nodalofficer.[protected]@in.airtel.com <nodalofficer.[protected]@in.airtel.com> wrote:

From: nodalofficer.[protected]@in.airtel.com <nodalofficer.[protected]@in.airtel.com>
Subject: Re: REG MY NO [protected] [|BAL|Qrc128011318013513582474|]
To: [protected]@yahoo.com
Date: Wednesday, 30 January, 2013, 6:37 PM

Namaste Mr. Karthick,

You wrote in on 28/01/2013, concern regarding deactivation of services after submitting the documents for your airtel mobile number [protected].

We regret the inconvenience caused to you in this regard.

We wish to inform you that the above mentioned airtel mobile number has been permanently disconnected with effect from 26/12/2012 due to non receipt of SEF (Subscriber Enrollment form).

Further, with regards to delay in reactivation of the same number, we have escalated the issue to respective department. Our team will contact you within 72 Hrs with an update on the same. We request your kind co-operation until such time.

We would like to thank you for taking out the time to voice your concern. At airtel, we believe that our customer's feedback is a valuable input, which helps us to improve our services and ensure that we strive towards achieving customer satisfaction.

airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Your suggestions/feedback are always welcome.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198(toll free) for any complaint. You can also email at [protected]@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM; Monday to Friday.

If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.

Assuring you the best of our services.


Yours Sincerely,
MAHESHA T
Nodal office
bharti airtel limited

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[protected]Original Message[protected]
From: [protected]@yahoo.com
To: nodalofficer.[protected]@in.airtel.com
Cc: nodalofficer.[protected]@in.airtel.com
Sent: 28/01/2013 06:23:41 PM
Subject: Reg My no [protected]

Hi,

My no [protected], i have been using this no past 8 years in reliance and
Ported to Airtel in the month of October for me and my wife ([protected]) in
Tejas Telecom airtel showroom in Nungambakam.

Have given my id proof ,pan card and photo two copied for me and my wife no,
but in the month of November i got message saying to submit my id proof once
again, while the same proof was given for both the number, only for my no they
said to re submit, so have submitted the same in 20th of November in personal
to that showroom, but my service got disconnected in the month December for the
same reason being after paying one month rental usage.

So again after shouting at that show room why they have not submitted ,they
informed that it was misplaced some where and once again 1 gave the proof and
every, but till date no response from any of them.

Can u Please let me know what is happening, if not please release my no so that
i will change to any other network..

Pls take action on mahesh & suresh in nungambakkam tejas telecom.

G.KARTHICK
[protected]

Hi,

International roaming on my corporate number [protected] is deactivated without my concern.
When I have called the airtel customer care the executive Yogesh Gadkari ( call reference [protected]) told me that the service was deactivated as my outstanding amount exceeded the limit.
I was not prompted for any bill payment via SMS or email, so I was unaware about that.
He also mentioned that the service will be again started if only I (or any family/friend) will go to airtel gallery. Please NOTE that none of my family members stay there at Mumbai so no one will be going to airtel gallery for this.
I want the service to be resumed ASAP. (Due to unavailability of my mobile I am unable to pay my other bills as my bank sends OTP to my mobile, which will result in interest charges.)
This was a very shameful event and really I feel very upset being a customer of airtel.

PS: I have made an online payment of 2000 INR and transaction number of the payment is 063673.

Regards
Ashish Lal

this is in regard with the number [protected], complaint against airtel. they have activated the wrong service and deducted rs 98. also, the customer care executives are misbehaving and keep on postpone the results to others.

Adecco Flexione workforce solutions Ltd
Adecco Flexione workforce solutions Ltd
1 42




PF REFUND- KN/BN/34272/13253
Dear sir,

My PF refund application form was submitted on Three Times(2 March 2011, 07 Sep 2012 And 26 Dec 2012)
through ADECCO FLEXIONE WORKFORCE SOLUTIONS LTD Till date refund is not credited to my account.Pls let me know when it will be credited.

Thanks and regards,
Arvind Sharma
[protected]
arvind.[protected]@gmail.com

Leveraging the strength of its broadband network, leading global telecommunications company, Bharti Airtel is set to become a one-stop-shop in the distribution of television channels across diverse media platforms. After the successful launch of its direct-to-home (DTH), IPTV, and 3G mobile TV, Bharti Airtel which also operates mobile network in Nigeria and 15 other African countries, is set to launch a dedicated Internet TV for its 1.8 million broadband users. The company has called the offering Airtel’s Broadband TV which is set to hit the market next week.Accessing the Broadband TV will require a Airtel broadband connection. After opting for it, the consumers can simply watch live television on internet in real time by accessing websites. Broadband TV will also work on wi-fi networks and the consumer will not be charged for the data consumed in accessing the television content. Airtel will launch the service with 28 live, 19 video on demand (VoD) channels and 12 movies for Rs. 99 per month. There will be a special monthly offer of Rs. 49 for users who want to access the service between 9 pm and 9 am.The USP of Airtel’s Broadband TV is that users will only pay a flat monthly fee to access the TV channels on internet at home or in office real-time. “The bandwidth consumption for watching Broadband TV will not add to the Airtel customers’ broadband plan data usage,” Girish Mehta, CMO Telemedia Services, Bharti Airtel told FE.However, if an Airtel broadband customer accesses Broadband TV on non-Airtel broadband, the data charges will need to be paid. The move is aimed by Airtel to add more broadband subscribers.Internet TV is different from IPTV or Internet Protocol TV, which was launched by Airtel over two years ago.While IPTV consumers require a set-top-box and a dedicated back-end infrastructure at the service providers level to access channels, Internet television allows the users to watch a television channel directly from a channel directory using the internet and a broadband plan. Also, while IPTV involves protocol-based delivery of content, the Internet television uses the streaming mode to deliver channels in virtually real tim.Meanwhile, Ericsson has announced it has deployed the latest core and radio technology to provide an advanced and state-of-the-art network infrastructure supporting the launch of airtel 3G services in Delhi and the National Capital Region. With this world class network deployed under the expertise of Ericsson in only 5 months, Bharti airtel will be able to serve 7.6 million customers in Delhi and the National Capital Region. This is one of the most robust 3G network setups rolled out by Ericsson in India to date where airtel 3G services in Delhi will have a comprehensive presence, delivering speeds up to 21 Mbps even in indoor environments.Ericsson, the largest network supplier to Bharti airtel, is supporting them by launching a 3G network based on WCDMA/HSPA technology across 8 circles including services like network rollout, network design, network integration and training. The network comprises more than 1800 radio base stations based on Ericsson’s latest multi-standard radio access portfolio, RBS 6000, and the latest core technology, which will drastically boost the capacity of the network and evolve it into an IP network.Atul Bindal, President – Mobile Services, Bharti airtel says: "Mobile broadband will not only revolutionize the internet experience in India but will also fuel the growth of trade and commerce, improve access to education and healthcare and help reduce the overall digital divide. We see the launch of 3G services as the logical next step to the evolution of mobile communications in India. With the mobile phone fast emerging as the primary device for accessing a variety of data services, we believe that strong network capabilities will play a crucial role in delivering a strong and sustained 3G experience for today’s discerning customer. Our attractive service offerings and compelling price points clubbed with Ericsson’s long standing expertise in networks gives us the confidence to dive into our 3G foray.”Gowton Achaibar, Head of Region, Ericsson India, says: “We are excited to bring this new opportunity to the Indian telecom market. Our long standing association with Bharti has reached a new level today with the introduction of data based services. Thanks to our close collaboration with Bharti, we have successfully rolled out this comprehensive and complex network in a very short time.”Ericsson estimates the mobile broadband customers will hit the one billion mark in 2011. The greatest number of customers, around 400 million, is expected to be concentrated in the Asia Pacific region. By 2016, the number of mobile broadband customers will be close to 5 billion, with 95 percent on HSPA, CDMA and LTE networks.An Ericsson Consumer Insight Study on consumers’ connectivity needs reveals that in India, the internet is increasingly becoming a part of the everyday life of the urban consumer. Almost 40 percent o[censored]rban internet users are accessing the internet daily; a significant proportion of these also access the internet through their mobile phone.The multi standard radio base station RBS 6000 (deployed as a part of the contract) substantially reduces the power consumption hence reducing the operational expenditure for Bharti, saving cost and reducing the long term environmental impact. Bharti airtel 3G services in India were first launched in the south. This was rapidly followed by successful airtel 3G launches in Jaipur and Delhi including the National Capital Region.

Dear sir,

it is to inform u that i have a postpaid connection number [protected]. I have following issues:-
1. I m not able to contact to customer care executive on 121 since 31/01/2013. I have already complainted many times on your appellate desk but this problem is still continued.
2. On 30/01/2013 i talked to mr. Pradeep yadav (seniour superwiser) at 121 and asked him about number portability. He asked me why i want to port my number. I told him that other service provider offers me more benefits in low rental so i want to port my my number to other service provider. He told me to wait for the next day and he is writing a mail to his seniour and will provide me 50% to 60% rental benefit on bill plan for rs499.
on 31/01/2013 he offered me a waiver of 60rs per month on bill plan for rs499. But at that time i am not agreed because i want more benefits.
i raise this issue to your appellate desk to miss namita. She told me that there is no interaction shown between me and mr. Pradeep yadav in her system. Then i again lodged a complaint and asked to hear my call recordings between me and mr. pradeep yadav.
After that i had a call from number [protected] and talked to mr. Ravinder singh. Firstly he told me that he had heard all recordings but there there is no such talk between me and mr. Pradeep yadav. Then i told him that i talked to mr. Pradeep yadav two times but he heard only one. His behaviour was very rude to me and he is assumed himself as a owner of airtel and he disconnected the call.
Then i again called on ur appellate desk and asked to talk to mr. Ravinder singh. After sometime he called back me. I told him to hear all call recordings and change my current bill plan to rs 499 plan with 60rs per month rental waiver. But he told me that not to call him again and now he will not provide any benefit. Then he disconnected the call again.
You are requested to look into the matter and solve my all problems.
Thanking u in anticipation,
Yours faithfully,
Davinder Singh
[protected]

I recharged my airtel number [protected] on 24th January with Rs.500.
On the airtel website it was clearly written that Rs.500 talktime will be given on recharge of Rs.500. But after recharging with Rs.500 I got only Rs.442 as talktime. Can I know the reason for this misguidance?

महोदय मेरा एयरटेल कम्पनी का[protected] उपभोक्ता हूं मैने पहले 4जनवरी तथा उसके बाद 4जनवरी 2013को BSNLमें जाने के लियेMNP आवेदन किया था परन्तु आज एक महीना बीत जाने के बाद भी मेरा नं०[protected] बी०एस०एन०एल०में तब्दील नही किया गया .मैं एयरटेल की सेवाओं से बिल्कुल सन्तुष्ट नहीं हूं.मुझे शीघ्रातिशीघ्र एयरटेल से छुटकारा दिलाया जाये.

i have taken nano sim from airtel plan 300per month(post paid) .they promised that it will be activated within 24 hours but it is more than 2 weeks since i am in contact with their executive and till date my no. is not working which is highly disgusting.the no. airtel has given me is[protected].i think airtel services are not upto the mark and i made a mistake by choosing this service provider.

DEAR SIR,

I REQUEST AIRTEL TO PROVIDE THE COMPLETE ADDRESS AND NAME OF THE PERSON USING THIS MOBILE NUMBER :[protected] AS THEY ARE USING THIS NUMBER TO GIVE US THREAT CALLS AS I AM BASED IN DUBAI AND IS NRI AFTER THE DETAILS WE WANT TO LODGE POLICE COMPLAINT ON THE PERSON USING THIS NUMBER. YOU CAN ALSO PROVIDE US WITH CALL DETAILS OF THIS NUMBER FOR LAST TWO DAYS STARTING FROM 6/02/2013 TO 8/02/2013.

THANKS

SUSHIL KUMAR AGGARWAL
MOB :[protected]/[protected]
E-MAIL : [protected]@yahoo.com

Yesterday i have recharged my Airtel digital tv through I-mobile. But till now i didn't get my recharge and payment acknowledgement message also.
Please check give solution needful. My mail id [protected]@gmail.com

I purchased a Airtel Prepaid SIM and it is not activated from 72 hours and more and i fill the enelorment form and gived my proof of address and ID.My SIM no is[protected] and Mobile no.[protected]. IMSI no.[protected].

from 4th to 7 th i went to pay bill on time but usually this centre is rude the attitude and behaviour of staff is horrible and they dont accept bills causing trouble to customers they make lame excuses like server down we dont accept credit and debit cards we dont accept cash plus some or the other way refuse to accept payments on time as there,s no parking most of the times cars r getting towed by the traffic police mostly its the neglegence o[censored]r staff hence forth i[censored] have same type of services we might stop using ur service . totally its a complain from 50 customers plz make a note of it seriously before we send it to press
regards and best wishes

DR shakeel contact no [protected]

I was contacted by a certain Mr Dharamveer Singh from Delhi a few months ago, who told me he was calling from court and that i had an outstanding amount to be paid to Airtel for a number I used 2.5 years ago (number[protected]. I requested him to send me a copy of the bill, upon which i would be happy to pay the bill. He informed me that they cannot send me the bill, but i can walk into an airtel service center and pay the bill.

I received a couple of more calls from the same person threatening to call my family and threatening that the pain i would go through if i didn't would be too much and it would be better if i just paid it off.
I visited the airtel store in Madhapur, Hyderabad and asked to see the outstanding bill or at least the calls that were made that show me i had an outstanding payment. I was told that there is no way to see the bill

It is my understanding that i had cleared all bills on the number before closing it down.

I have since then written to airtel customer care ([protected]@in.airtel.com) and platinum care (since they now call me a platinum customer on my current mobile number) at least 5 times, with no concrete response. Here are some issues I faced with airtel:
1. Threatened by their debt collection agency
2. Upon asking to see the outstanding bill and offering to pay when i see the bill, I have been made to write to them at least 5-6 times with no effective response. Each time, my email to 121 goes to a different person with no complaint number and each person fails to revert except for an email which says, thank you for writing to us.
3. Even when i walk into a store and offer to pay upon seeing a bill, they tell me I cant see the bill.

My family has also received a call from the debt collection agency asking me to pay up.
Threats of this nature are not appreciated. I dont know how much more I have ot follow up with airtel before they send me a copy of my bill. I am willing to pay upon receipt of my bill.

Hi All,
My airtel Postpaid muner - [protected]. I am trying for mobile number portability reqest bby messaging PORT <Mobilenumber> to 1900. But i am getting the reply message from 1901 as 'You have entered a invalid number'. I had contacted Aitel customer care for this issue and they assured it would be resolved with 21 hours. But it was now almost 6 months over and whehter i am contacting customer and i am getting the same answer as 'it will be resolved soon'. So dont go to Airtel products and customer service is very very worst.

Hi,
I have a Post Paid Connection ([protected]) from Airtel & have requested so many time to terminate the services & billing to the customer care thru phone calls & e-mail, but every time a new representative call on my alternate no. & create a new story from last two months.

Last call was a gentle request from Airtel representative to restore the service on behalf of waving off all the dues but again all the promises from Airtel guys are failed & current bill is showing all the dues which is already waved off by verbal commitment from them.

Airtel has now started cheating their constomers by falling down as per the commitment.

Rakesh Kumar
M.-[protected]

We purchased airtel 4G LTE by paying 2600 for the device 4 months back. Once the allotted 9GB was utilized (which was suppose to be every month and until the bill is generated) the Internet speed in poor till date. When we contacted customer care they asked to pay 1800/- so that they can increase the quota (4GB) but no improvement in the speed and waste of money. After 22nd of every month, the speed is moderate for 3 days but then we receive msg that allotted (9GB) quota is utilized 100% and then the speed becomes poor which is unreasonable and unfair as we doesn't download anything as the speed is Only moderate. When i logged a complaint at 51619, they said service engineer will attend to this issue but no track or response to the complaint so far

No satisfaction in this last 3 months and also on purchasing this device with poor inter speed

Dear Panel,
I have lost my Airtel Number (# [protected]) on 5/02/2013 at 1:30 am . So please deactivate the concerned number for not miss-utilization of the same as soon as possible.


Regards
AD. Anup Mahapatra
Contact- +91-[protected]