Airtel Complaints & Reviews

I had applied for an AIrtel Broadband coonection on 18th Dec 2012. The rep had come to my house to collect all documents and cheque of Rs 500.

On 21st Dec 2012 i was told that services in my area are not available. I asked for my cheque and documents back.

However, on 27th Dec 2012 Rs 500 was deducted from my account. I complained to the customer care and they said that there are different departments and they cant help if my money got deducted.

After asking to close the account and refund, i got another message from airtel on 6th Jan 2013 saying my account is now active.

I complained again and they said that the account will be closed and i would get my money back in 21 days (from 6th jan)

It is now 15th Feb 2013 and i still have not got my money back. I have called the customer care many times now and contacted the nodal officer as well. But there is only delay and no response.

Details -

Acc no [protected]
Request[protected]

Hi,
Airtel no: [protected]
I had requested for conversion from postpaid to prepaid but the executive have
never come to take my documents.
And my service is disconnected i am not able to even make a call.This is the
reason i had to buy new vodafone sim card.
Contact number: [protected]

I paid all my dues on 25th of jan with all the document to local airtel store to transfer it into prepaid but still date the number is not being activated,they assured me that it will transfer it into prepaid within 7 working days and then make call 59059 for verification more than 100 calls made after 7 5ays but nothing happen,ivrs said thank you for calling in airtel for more information call 121.i informed them over the mail and phone but nothing hapopen they are replying it transfered into prepaid but when i make calls from other no to my airtel no [protected] it said that the number is temporally unavailable.I am faid up witjh their response.Lastly when i make calls to to customer care they refered to nodal team as I already mailed to them.I got calls from nodal team and althey informed me whatever happen it will solve by mondaty evening means 11th of february 2013 but still date the same result.
I am fade up as the airtel no([protected]) was my last no for past 6 to 7years and i am loosing my contacts day by day,what to do please help me out.
I am contactable by [protected] and the compolain is with the no [protected].

Thank you
Arun Samanta.

I have purchased a Airtel Sim on my name (Chakrapad Tripathi) from Airtel, Gola Bazaar Dealer between 12th to 15th November 2012. I have given them all the documents required by their dealer and my father was verifying person for the same. After many request to Airtel dealer Mr. Dilip Jaiswal, situated at Gola Bazaar – Kauriram Road, Chand Chauraha, Gola Bazaar, he have done nothing for activation. After that I came back to Delhi on 27th of November and gave that sim to my wife for further use, but till now it has not been activated. Whenever my father use to call Mr. Dilip Jaiswal for this he used to say that, it will be activated soon. For more than one and half month he use to tolerate him. As I would like to tell you that my father is a old person and my wife is a house wife so both of them cannot go to their shop which is situated at a distance of more than 9 km. Today when my brother went to the shop and asked regarding this, he said ok, give me the no. of that sim.
How is it possible to remember the sim number which is not activated for more than 2 ½ month, even he did not gave me cutting of consumer copy or form.
When my brother said, ok return back your sim and give me a new one as I have already paid you the recharging amount and sim cost to you. He have started arguing and started to use abusive language.
I would like to request you take necessary action regarding this. Is it not Bharti Airtel Limited’s responsibility to give good services and timely activation. Please look in this case and take appropriate actions on this.

Respected Consumer Court Members,

Sub: Regarding Airtel Broadband Complaint Number: 27220040

I had raised a complaint regarding internet not working with the reference number: 27220040 on the 10th OF JANUARY'13. The customer care representative informed me that there was a line issue at my location and it would be rectified within 1 business day. After that I never heard from them. Each time I called up customer care, I got the same information that the issue is being looked into and they would inform the concerned department. Nothing happened.

On the 14th of Jan'13, I wanted them to escalate to matter on highest priority to which the customer care representative gave me the following numbers:

Nodal Office:[protected]Mr. Devendra Jain)
Appellate Authority:[protected]Mr. Raja Ram Iyer)

When I called up the Nodal Office on the 14th of Jan'13, I was informed by Mr. Rishi that my line would be up and running within 2 business days. TILL DATE NOTHING HAS HAPPENED. I STILL DO NOT HAVE INTERNET CONNECTIVITY AND IT IS THE 14TH OF FEBRUARY'13.

After that, I have had numerous conversations with Airtel Appellate Authority guys, they inform me the say thing that the connection would be up and running in a few days and each time I ask them to escalate the case to a manager, they simply DISCONNECT the call. Each time they come up with an excuse that it would take a little while, however they cannot provide me any deadline as to when the service would be restored. IT'S BEEN MORE THAN A MONTH NOW AND I AM TOTALLY FRUSTRATED AND FED-UP WITH THE SERVICES.

Now the Appellate Authority guys call me up and are forcing me to surrender the connection. When I informed them that I require a written mail from them that my monthly bill should be waived off as I have not had internet connectivity, Mr. Raghav said he would do so. However, I am yet to receive a mail from them. So I suppose I have to stick with a non-working connection as AIRTEL would not budge and they simply fail to do anything to get the internet connectivity up and running.

I have an AIRTEL MOBILE Connection, this AIRTEL Broadband connection and a 2Mbps leased line at my office, also provided by AIRTEL. Now that i have faced such a situation, it makes me feel AIRTEL is not a worthy service provider. I am not sure, if this mail will ever reach any conclusion and they simply would close the case. The one thing that I can and I shall do is to get AIRTEL services disconnected, as a mobile service provider as well as the 2 Mbps Leased Line that I have at office.


Thanks and Regards,
-=Srijan Nandi
Airtel Account Number: [protected]
Address: C308,NILKANTH PARK OPP LOYELA HIGH SCHOOL MEMNAGAR, Ahmadabad, Gujarat - 380052
Phone Number: +91-[protected]
Email: srijan.[protected]@gmail.com

Dear Sir
A postpaid connection was sold to me at my door step by one of the Airtel representative. It was having advance pay of Rs.900 for one year usage with specific call rates.I had asked her regarding the next year payment as i was not very keen to go for the card. She had told me that i can discontinue the card by intimating it to the customer care officer and i did the same. Still i am getting calls to settle the bills for which i have not utilised any of the services.
Even i have received a mail for legal action. I have not used the card and intimated the discontinuation to the customer care.
Regards
yogesh
[protected]@gmail.com

Dear concerned,
You know how they say, an Indian doesn't respect other fellow Indian, which by the way I hate the most, is sort of proved and followed by you Airtel employees.
I had opted to topup with Rs 199 recharge with an intension to get unlimited 2g internet for a month or so. Well, i paid full; and it seems your company, as your default way is - to suck people's money efficiently and without delay, didn't provide me with unlimited data usage. Instead it keeps me reminding as to how much my data balance is ( currently around 380MB). Which also suggests that in around three to four days I might be charged for data usage.
Well, apart from that, my balance is been deducted for some reasona which are unkown to my knowledge.
All in all, when i tried talking to your customer care executive, i got nothing; because he had the reason to put "system isnt showing any details try after 2hours".
Now when i do that, i m not able to connecy for like 15 times as of now.
You know it is a shame how a customer is treated by an Indian firm. No wonder Vodafone customers are happy and not Airtel.
No hopes of getting help on anything,

Your (for now, of course) unrespected customer,
Sarath Babu.

R/sir ,
my no. has stolen (my no. is [protected] which is run in Dabwali city. so sir please immediately close my no.

From last two months I have applied for the disconnection of my broadband connection to Airtel but they are never doing it and unnecessarily raising bills every month. They are torturing me by calling daily for 10 times. I think my biggest ever mistake was to take Airtel connection for Internet. Airtel people are pathetic and they irritate the customer , they hit the customers pocket all the time.

Thanks
Manit
mail id : [protected]@yahoo.com

Respected Sir;
I am using Airtel ([protected]) prepaid gsm services since more than 5 years.
Today I noticed that my mobile balance is Rs: 0.09 Then I called to customer care and asked about this deduction he told me that an auto Gprs plan of Rs 98 has been activated on 3rd Feb 13.
I told him that I didnt apply any Gprs plan and I want may balance back he told than we cant refund your balance and then he transferd my call to his seniour department. When I discuss him he told me a reminder sms has been send to your number. I told him that I didnt recieve any sms related to Gprs and whenever your telecom company offers me about Gprs plans for 1GB @ Rs 98 for 30 days they have never mention me about any kind of auto renual system about this pack. He said that he cant help me out... The person I was talking with is Mohan Das from seniour department. (on: 14 Feb 12)

Please take some serious actions for this fraud. I am not the only one who has been tricked. There are many people who are suffering from these fraud companies. Waiting for your reply,

thanking you;
Md Tayeb.
[protected]
Kolkata

Sir
Mera mo.no.-[protected] hai mene apne no. par net voucher 15 se recharge karaya
Tha lekin net nahi chal raha hai baar baar complaint Karen par bhi airtel ki tarf s koi sahayta nahi di gai.
Plz help me

Airtel bill No[protected] wrongly sent to my address without my name.This has been informed to Airtel Asistance number 121 at 9.15am on 11/02 asnwered by one Mr.Nirmal who assured that some one from Airtel would call and arrange to collect.Till this time , no one has contacted me from Airtel nor arranged to collect the bill wrongly sent to me. I have called and complained again yesterday and to-day but of no use.

Further, the International roaming call charges claimed by Airtel in the above bill are already paid by me. Please help.

online recharge for Rs 499 not done though amount has been deducted from the bank account...
The transaction id for online recharge was 661863.
The online recharge was done through Icici bank debit card on 11 February 2012 at 5.30 in the name of bhartiairtel.
Requesting you to recharge the same or refund the amount asap

I was using Airtel broadband connection since last 1.5 years.
But was facing poor internet speed also couple of months back Airtel increased its rental.
I started calling Airtel from October 2013 to disconnect my connection, and everytime Customer representive tells me that retention dept will call me. But I never got any call from them. I called Airtel in every 10-15 days. Meanwhile Airtel generated 2 bills. Finally I called Airtel for closing my account, again they told me same that retention department will call me. But this time I told them to atleast raise account closure request and provide me with the request nbr.
Finally after 15 days my account got closed. Now they started calling me to pay bill amount. By now they generated in total 3 bills already. I told how to pay bill as I can't pay it thru online. They told me that collection person will come an will collect the money.
Next day when collection department guy I told that I have some deposit with airtel as well, so he told me do one thing your bill amount is 3k, deduct 500 and pay 2500. Which I payed and got proper aitel receipt also. I thought that I an done from my side now.

But again Airtel started callling that when are you going to pay remaining amount. And tody they sent me a mail that if you don't pay within 1 week we will take legal action aganst me

I have recharged with Rs 249 on feb 13 and i got 1gb of 3g data but my speed is very slow its just 10-15 kbps, earlier it was about 300-400kbps but now its very much slow. I also rang customer care but they always disconnect. Here's my full transcation details -
Recharge Successful on[protected] at 02:54PM,MRP: Rs 249.00, STax: Rs27.39, TransID[protected] Validity:30 Days Benefit:1 GB 3G Internet

Please Help

I HAVE BEEN LODGE MY REQUEST FOR STOP MY POST PAID AIRTEL CONNECTION NO IS [protected] AS ON 08/01/2013 AND TILL FREQUENTLY, BUT SERVICE PROVIDER HAS NOT STOP MY SERVICE AND CHARGED BILL MONTH-WISE. HENCE YOU ARE REQUESTED TO STOP MY POST PAID NO IMMEDIATELY AND STOP BILL. SERVICE REQUEST NO ARE[protected] ON 08/01/13, 48251209 ON 19/01/13, F[protected] ON 06/02/13, 48604631 ON 07/02/13

I Submitted request for MNP On 22nd Jan From Vodafone and connection is disconnected from 29th of Jan.

Since then activation of my number ([protected]) is not yet been done, Although executives being very help full from Mathikere ARC.

They explained to me about some mess up with back end process and MR. Prathik is the person they coordinating with.

They activated a invalid SIM number which is never provided to me and SIM provided to me was never activated.

When ever we call to raise complaint on 198 or 121 executive also have been so negligable to respond and requested me to Dail 59059 from the SIM provided to me.

How can one dail any number (except 911) when SIM is not registered and no network available?

They never lodged a complaint also for this whole mess up they have done.

I am into real troublesome situation as i have been using this number for more then 8 years and all my banking and other registration is done with this number. My day to day transaction has almost stalled, as its been more then 15 days from connection has been deactivated. Hence loosing this number is more then critical for me.

Request your kind intervention and help me to get same number activated back on AIRTEL Services.

Regards,
Shashi Kumar
[protected]

This is to inform you that i am lodging complaint regarding my phone number [protected] . i am using 26rs sms pack in which there is 75 sms/day.. but for every message i send i am getting charged 1rs.. when i contacted CC they continuously telling me that there is technical problem so this facility is not activated in your phone. i also contacted the customer care continuously but no satisfaction till now.

My airtel mobile number is [protected]. from this no. On date 24th jan. 2013 I had requested to port out from airtel because of high calling rate, after that i received a call from airtel executive, that they will slash down the calling charges if i would cancel the port request, he told me the call rate would be as follow: airtel to airtel local all calls- 1paisa/6sec. airtel to other all calls 1paisa/2sec., this plan is for 6months, and there will be no any rental for 1st month, afterwords 1rupees will be rental per day.
but i didnt received any of the plan above, i have lodge a complaints 3-4times at airtel care, but still problem persist, and now they are also telling i cant be able to port out to any other operators for next 90days
pls help

Hi,

My no [protected], i have been using this no past 4 years in Docomo and
Ported to Airtel in the month of june-2012 air tel showroom in moosape hyderabad..

Have given my id proof ,pan card voter id and photo two copies ,
but in the month of November i got message saying to submit my id proof once
again, while the same proof was given.in that time my problem clear and[protected] with out intimation my services is stopped said to re submit, so have submitted the same in 25th of jan-2013 in personal
to that begum pet showroom, but my service got disconnected incoming calls the but till date no response from any of them.
Can u Please let me know what is happening, if not please release my no so that
i will change to any other network..

Hanumantha Rao
[protected]