Airtel Complaints & Reviews

From last two months I have applied for the disconnection of my broadband connection to Airtel but they are never doing it and unnecessarily raising bills every month. They are torturing me by calling daily for 10 times. I think my biggest ever mistake was to take Airtel connection for Internet. Airtel people are pathetic and they irritate the customer , they hit the customers pocket all the time.

Thanks
Manit
mail id : [protected]@yahoo.com

Respected Sir;
I am using Airtel ([protected]) prepaid gsm services since more than 5 years.
Today I noticed that my mobile balance is Rs: 0.09 Then I called to customer care and asked about this deduction he told me that an auto Gprs plan of Rs 98 has been activated on 3rd Feb 13.
I told him that I didnt apply any Gprs plan and I want may balance back he told than we cant refund your balance and then he transferd my call to his seniour department. When I discuss him he told me a reminder sms has been send to your number. I told him that I didnt recieve any sms related to Gprs and whenever your telecom company offers me about Gprs plans for 1GB @ Rs 98 for 30 days they have never mention me about any kind of auto renual system about this pack. He said that he cant help me out... The person I was talking with is Mohan Das from seniour department. (on: 14 Feb 12)

Please take some serious actions for this fraud. I am not the only one who has been tricked. There are many people who are suffering from these fraud companies. Waiting for your reply,

thanking you;
Md Tayeb.
[protected]
Kolkata

Sir
Mera mo.no.-[protected] hai mene apne no. par net voucher 15 se recharge karaya
Tha lekin net nahi chal raha hai baar baar complaint Karen par bhi airtel ki tarf s koi sahayta nahi di gai.
Plz help me

Airtel bill No[protected] wrongly sent to my address without my name.This has been informed to Airtel Asistance number 121 at 9.15am on 11/02 asnwered by one Mr.Nirmal who assured that some one from Airtel would call and arrange to collect.Till this time , no one has contacted me from Airtel nor arranged to collect the bill wrongly sent to me. I have called and complained again yesterday and to-day but of no use.

Further, the International roaming call charges claimed by Airtel in the above bill are already paid by me. Please help.

online recharge for Rs 499 not done though amount has been deducted from the bank account...
The transaction id for online recharge was 661863.
The online recharge was done through Icici bank debit card on 11 February 2012 at 5.30 in the name of bhartiairtel.
Requesting you to recharge the same or refund the amount asap

I was using Airtel broadband connection since last 1.5 years.
But was facing poor internet speed also couple of months back Airtel increased its rental.
I started calling Airtel from October 2013 to disconnect my connection, and everytime Customer representive tells me that retention dept will call me. But I never got any call from them. I called Airtel in every 10-15 days. Meanwhile Airtel generated 2 bills. Finally I called Airtel for closing my account, again they told me same that retention department will call me. But this time I told them to atleast raise account closure request and provide me with the request nbr.
Finally after 15 days my account got closed. Now they started calling me to pay bill amount. By now they generated in total 3 bills already. I told how to pay bill as I can't pay it thru online. They told me that collection person will come an will collect the money.
Next day when collection department guy I told that I have some deposit with airtel as well, so he told me do one thing your bill amount is 3k, deduct 500 and pay 2500. Which I payed and got proper aitel receipt also. I thought that I an done from my side now.

But again Airtel started callling that when are you going to pay remaining amount. And tody they sent me a mail that if you don't pay within 1 week we will take legal action aganst me

I have recharged with Rs 249 on feb 13 and i got 1gb of 3g data but my speed is very slow its just 10-15 kbps, earlier it was about 300-400kbps but now its very much slow. I also rang customer care but they always disconnect. Here's my full transcation details -
Recharge Successful on[protected] at 02:54PM,MRP: Rs 249.00, STax: Rs27.39, TransID[protected] Validity:30 Days Benefit:1 GB 3G Internet

Please Help

I HAVE BEEN LODGE MY REQUEST FOR STOP MY POST PAID AIRTEL CONNECTION NO IS [protected] AS ON 08/01/2013 AND TILL FREQUENTLY, BUT SERVICE PROVIDER HAS NOT STOP MY SERVICE AND CHARGED BILL MONTH-WISE. HENCE YOU ARE REQUESTED TO STOP MY POST PAID NO IMMEDIATELY AND STOP BILL. SERVICE REQUEST NO ARE[protected] ON 08/01/13, 48251209 ON 19/01/13, F[protected] ON 06/02/13, 48604631 ON 07/02/13

I Submitted request for MNP On 22nd Jan From Vodafone and connection is disconnected from 29th of Jan.

Since then activation of my number ([protected]) is not yet been done, Although executives being very help full from Mathikere ARC.

They explained to me about some mess up with back end process and MR. Prathik is the person they coordinating with.

They activated a invalid SIM number which is never provided to me and SIM provided to me was never activated.

When ever we call to raise complaint on 198 or 121 executive also have been so negligable to respond and requested me to Dail 59059 from the SIM provided to me.

How can one dail any number (except 911) when SIM is not registered and no network available?

They never lodged a complaint also for this whole mess up they have done.

I am into real troublesome situation as i have been using this number for more then 8 years and all my banking and other registration is done with this number. My day to day transaction has almost stalled, as its been more then 15 days from connection has been deactivated. Hence loosing this number is more then critical for me.

Request your kind intervention and help me to get same number activated back on AIRTEL Services.

Regards,
Shashi Kumar
[protected]

This is to inform you that i am lodging complaint regarding my phone number [protected] . i am using 26rs sms pack in which there is 75 sms/day.. but for every message i send i am getting charged 1rs.. when i contacted CC they continuously telling me that there is technical problem so this facility is not activated in your phone. i also contacted the customer care continuously but no satisfaction till now.

My airtel mobile number is [protected]. from this no. On date 24th jan. 2013 I had requested to port out from airtel because of high calling rate, after that i received a call from airtel executive, that they will slash down the calling charges if i would cancel the port request, he told me the call rate would be as follow: airtel to airtel local all calls- 1paisa/6sec. airtel to other all calls 1paisa/2sec., this plan is for 6months, and there will be no any rental for 1st month, afterwords 1rupees will be rental per day.
but i didnt received any of the plan above, i have lodge a complaints 3-4times at airtel care, but still problem persist, and now they are also telling i cant be able to port out to any other operators for next 90days
pls help

Hi,

My no [protected], i have been using this no past 4 years in Docomo and
Ported to Airtel in the month of june-2012 air tel showroom in moosape hyderabad..

Have given my id proof ,pan card voter id and photo two copies ,
but in the month of November i got message saying to submit my id proof once
again, while the same proof was given.in that time my problem clear and[protected] with out intimation my services is stopped said to re submit, so have submitted the same in 25th of jan-2013 in personal
to that begum pet showroom, but my service got disconnected incoming calls the but till date no response from any of them.
Can u Please let me know what is happening, if not please release my no so that
i will change to any other network..

Hanumantha Rao
[protected]

Despite the mail informing of my bill being attached I have not got the feb due bill to ascertain details of calls . Kindly send me a fresh copy of bill. Although I hacve recd bill password but no bill attached for [protected].

Dear Sir/Mam,
I had applied for conversion of my no. [protected] from Prepaid to Postpaid on 30/1/2013. I had been accordingly given a new sim and asked to wait until the verification of details was complete which would be done in the consequent days.
Its been 2 weeks now, and even after all the verification is complete I have no clue as to what is the status of my mobile number conversion status. Also, there has been no help offered on the customer care or from the Airtel Relationship Centre from where I got the new sim for postpaid service. All i get to hear is to wait since there is some issue with conversion.
I wish this query to be solved within next 24 hrs else I might have to drag Airtel to Consumer Court for harassment and non fulfillment of the obligation after I have paid Rs. 300 for this conversion.
Revert.

ARC from where I got the sim and submitted the documents:- Shapeinn Communication, FC Road, Pune

Hi,

My number is [protected] i am activated this service many to years
I receive so many promotional SMS.
I have activated DND Services so many times.
But it never worked.
I receive SMS names as AD650022####551551### flash msg etc.
I have asked Airtel Customer Care but they never listen instead they always speak in attitude.
Sometime they disconnect the call when they put my call on hold.
I don't know why they do this. They have disconnected my call so many times.
and about DND, it never worked.

Please take a serious action, or if this website is just to earn money from ad then shut it down.
because I have complained on this website before also but no action was took.

Thanks,
Rakesh Verma

My name is Madhavakrishnan. Working for a corporate and tried to port (MNP) 2 of my postpaid services from another network. The numbers [protected]/[protected]. For both numbers application given on 23/1/2013.

[protected]: Processed after 3 verifications (home, work, tele). After activating the number (post tele verification) I found that the SIM I got from Airtel is not working. I contacted multiple times to the retailer (Maxell Associates Ph#[protected] from whom I got the SIM. They have their representatives inside our office locations to help our corporate employees. It has been 3 days now and no sincere attempt was made to get my phone working. Their manager ([protected]) always tells me that he will call me back which never happened till now. The call to Airtel customer care is a big disappointment too that they are not ready to help but kept saying to go to the retailer.

[protected]: This one is even more interesting. Airtel backend guys goofed up my application and pended my application saying documents incomplete for a long time. You wonder how one application was processed (the above one) and another is missing documents. By the time they sorted out the issues the validity of the Porting code is expired. I have informed them about the expiry many times over the call but they went ahead and submitted the request for porting to the current provider. After 5 days they rejected the request promptly.

The issues in any process, while they are bad, is acceptable. But the utter disrespect to the "customer's grievances and the inconvenices" is what hurt me most. Its been more than 3 weeks now since I gave my applications but nothing happened for me to cheer about. If a corporate customer who got the service from their office location itself faces these many issues I wonder how a general customer sort these kind of issue out.

Rs.90/- has been deducated from [protected] Plz refund the balance.

Thanks & Regards
Mosaddik
Mob: [protected]

I am working in Saudi Arabia and frequently visit India as well because my family residing in India. For convenient I use my airtel sim within India to communicate with my family. When I return back to Saudi I just use normal phone which has no GPS or 3G services, because reason behind this to keep active I lose 3 Sims previously for not keeping the sim in active mode and I lose currency in the sim and I face so many problems because of loosing those sim specially numbers registered with the bank account.
Now my problem is I lose all the currency around 280 Rs without calling or sending the sms. I don’t know the reason behind that, are they deduct money for receiving sms, I receive missed calls from India as well is it chargeable? Is there any roaming charges applied for put the sim in active mode?
Can anybody help me or answer this

Harish

Dear sair/madam,

I am Santanu Mondal. My new airtel no [protected] coming from uninor to airtel. I recharge rs 11.00 for 100 local sms.But airtel company debited every week rs 11.00 amount (2 week).Today complain 121 airtel customer care at 6.03 pm for long time. No received my call.
please solve my problem.
Thanking you,
santanu mondal
[protected]

I had placed a disconnection request for my airtel broadband connection (Ph# [protected] A/c#[protected]. I was asked to clear out all the outstanding dues. I did so. Infact, before making the payment at the Airtel Outlet, I called up airtel customer care twice and even confirmed @ the outlet that how much amount am I supposed to pay off. I asked them for the confirmation repeatedly. I was told i ONLY need to clear out the outstanding bill and i wont have to incur ANY other expenses. I confirmed again, that please let me know if there are any other expenses, I will clear them out upfront. Now, here I am. After one month. Received another bill, amount Rs 217. On calling the customer care I was told that this is the monthly rental for a week, duration that it takes for the disconnection. Inspite of CONFIRMING IT N NUMBER OF TIMES, here is a bill COMPLETELY unexpected. Airtel guys are JUST not ready to do anything about it.

The Airtel executive who came to pick the instrument said u can keep the instrument or we can take it and sell it off somewhere for Rs. 500. As i have moved out of that accommodation, the new tenants did not agree to this unless they were not given a receipt or challan for the same.

So basically, inspite of wanting the instrument to be taken away, Airtel hasnt taken it away yet. And INSPITE of confirming the outstanding dues, I was informed about the same. AND NOW, AS PER THEIR WHIMS N FANCIES, THEY EXPECT ME TO CLEAR OUT ALL THE OUTSTANDING DUES ONCE AGAIN.

Now, on their part of cooperation, they say now if you will cooperate "by paying off the dues of Rs 217", we will cooperate by providing you an NOC. This, I assume, is definitely not cooperation but the normal protocol.

I DO NOT UNDERSTAND WHY an upfront and honest information cant be provided by AIRTEL. For their mistakes, we are supposed to run to the outlets again and again. A client is going forward, calling again and again to confirm the dues, pays off the amount that's told to her and STILL they think we are not cooperating with THEM.

Me and my friend, two o[censored]s were sharing the connection, both have gotten married, cleared out ALL the outstanding dues, NOW, AGAIN A SURPRISE. Me, My friend, New tenant, noone is using the connection now. Who will pay off these expenses now (because while clearing out the dues, payments were made as told)?

Doesn't anybody's time or effort matters AT ALL TO THEM? DO THEY EXPECT AN ENDLESS COOPERATION FROM US WITHOUT REALIZING THEIR FLAWS? They have loopholes in their own system (no information about the 1 week's charges, airtel executives demanding to sell of the instrument somewhere without providing a challan/receipt), YET they are not ready to do anything about it or rather cooperate by following the usual protocol and by overlooking their mistakes.

Please help me in clearing out this issue and in getting an NOC.