Airtel Complaints & Reviews

Customer ID [protected]
Name Prachi Deshmukh

Please note that connection has been surrendered and the set top box, dish, cable, etc. everything has been taken away by the concerned engineers. Inspite of this we are getting reminders from Airtel that the balance is low and recharge is required. No doubt Airtel can act this funny but this is irritating us and causing unnecessary trouble. Daily atleast 8-10 reminder calls are being made by Airtel and an automated tape is being played. Please stop this nuisance and try to understand that we are not at all interested in Airtel.

I am Naren Bhatt and is a corporate customer of Air Tel.

My son owe Ph:[protected] and had old mobile Model. He is subscribed to get daily billing SMS from AIRTEL.
I got him a new instrument on 9/11/2012 - and the internet got activated though not requested for.
I have also internet available on my AIRTEL so we continued the same with a feeling that as the charges shall be Rs 100/ per month.

However the SMS for charges showed sudden increase in his billing charges.
We ignored the 1st message with a view that there might be some mistake.
But in just 2 days and 19 hours (from 9/11/2012 20:31 Hours to 12/11/2012 15:44 Hours the bill charged (split in to 2 different billing cycle) more than Rs . 1500/-.
In 2 days net charges are Rs.1700/- and we do not know when the service was activated?

I continued to pay the bill through net for the voice calls and lodged several complaints from my log ID. I also registered telephone complaints.
I pay all the bills (ON THE SAME day) for this phone, even bill for the month of Jan Feb (Cut off day 12th Feb) was paid on 13th Feb 2013.

Now with penalty and all the charges are Apprx. Rs 1700/-.
From last two days my son’s outgoing calls are stopped.

He is in school and he is unable to contact me often.
I am in deep problem
Please help.

I have a airtel number [protected] which I am currently using on my Samsung Galaxy -I5801 at Jamshedpur.Recently a problem is popping up whenever I travel to Kolkata. My internet doesnot work although I have configured my phone with the required settings.(My internet works properly at Jamshedpur).It creates a lot of problem for me as I need to travel to Kolkata now -and- then.Please help , I need to resolve my problem as soon as possible.

i am sumankumar s/o hariram using ur airtel company's prepaid connection with number [protected] and i want the incoming and outgoing details for last seven days. if possible Please send call detail on my google ID [protected]@gmail.com as early as possible. send me detail. thank you.

I had applied for MNP from my reliance no [protected]. It was my mistake that I chose Airtel. I was give SIM and was asked to Submit my details which was done on 4th feb 2013. I was told that address verification will happen and then the connection will be activated. Address's verification was done by a person by coming to my house and I was told that anytime the connection will be active. after that many times I have called call center and I was told that I have to go to local service center.
Here my journey to most horrible experience began, I have visited 2 times and my wife must have visited 3 times. It is observed that the leader who is supposed to manage keeps you guiding to some counter and then that person to some other counter and like this you keep on moving one counter to another. After wasting of hours almost 2 Hrs every time you are told that go home and it will be started in 24 Hrs...but nothing happens. you may find some intelligent fellow among them who will give his personal no you and assure personalized services, but he will never pick up your phone, one such name is Swapnil in Borivali west Centre.
I found many like me grumbling frustration in this center, but the staff keeps on guiding you to exit door shamelessly.

Airtel Data Card Fraud unveiled

Data card number : [protected]

Issue : Repeated disconnection while startup, very very Frequent disconnection every 15 minutes, signal fluctuation in whole of north chennai but not in south chennai (proves that there is no issue with the data card or the SIM card)

Troubleshooting : Done with all the possible troubleshooting like CHANGING PROFILES, DE-REGISTERING AND RE-REGISTERING NETWORKS, RE-INSTALLING DATA CARD, PLUG-OUT AND PLUG-IN TO ANOTHER PORT / COMPUTER / LAPTOP. Nothing works. (Only works while in South Chennai)

Conclusion : Looks like Airtel has decided that people in North Chennai are poor and they would not complain even if the service is poor as they are poor and illiterate. Also that South Chennai is much better and to put their efforts there instead.

Fradulent operations by Airtel : They have provided a so-called toll-free number[protected] mentioning support for all their data card related issues. But if you call the toll free number they only provide tech support and that too with who do not know anything about computers or networking. And everybody who are professionally trained to give false promises and information as possible. Atleast 30 call-backs were promised but none of them were made.

Secondly this so-called toll free number does not provide any billing information, NOT EVEN THE BASIC information like the bill amount that we are supposed to pay. Even though they have that information right in front of that screen.

And they want us to call a completely another dept which has a charge-able number only then they would be able to provide us the billing details. On top of that this chargeable number never works.

On top of all this COMPLAINTS AND CASES ARE CLOSED WITHOUT WORKING ON THE ISSUE OR THE CUSTOMERS CONSENT. BY STATING IN THE COMPLAINT LOGS THAT THEY HAVE TRIED TO REACH THE CUSTOMER BUT NOT REACHABLE. I have several times in fact with different data card numbers have checked with this particular scene they have in-fact closed several cases without working or customers consent. Such a bold act is only possible by Airtel.

All of the above proves that these people are highly trained to scam / cheat people just to suck-out money from customers.

I WANT TO ADD THIS AS A CHERRY ON TOP OF A CAKE :

THE DATA CARD PROVIDES A SPEED OF 5 TO 7 kbps against 128 kbps speed which I'm supposed to get (it takes 6 or 7 minutes to open Google page with that speed) WHICH NOBODY IN THIS WORLD CAN GIVE NOT EVEN THE OLD BSNL DIAL-UP SERVICE. BUT AIRTEL IS PROVIDING SUCH A WONDERFUL SERVICE IN THE NAME OF 7.2 MBPS... KUDOS

I bet Airtel would take atleast 20 more years to reach 7.2 MBPS service. Its a challenge to every one of you working in Airtel, to show us atleast 1.2 MBPS in this city.

WHEN I ENQUIRE OR COMPLAIN IT TO THE CUSTOMER SERVICE THEIR RESPONSE IS : "After ur 6GB usage that is the maximum speed (5 to 7 kbps) that you can get or expect and nothing more that that"

Fantabulous Service Demonstrated by Airtel. Let me pass on the word everywhere possible. Actually I'm planning to start a blog because of the over-whelming response on online forums for Airtel complaints.
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Internet Services

*********Below is the reply for the above complaint from Airtel****************

Posted on 13-Feb-2013 , Posted by [protected]@in.airtel.com Send Mail
Namaste,

This is to inform you that your concern listed on 12 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Posted on 15-Feb-2013 , Posted by [protected]@in.airtel.com Send Mail
Namaste

We would like to inform you that your concern listed 12 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33


************MY REPLY TO THEIR RESPONSE******************

Posted on 16-Feb-2013 , Posted by Send Mail
MAY I KNOW WHAT RESOLUTION YOU HAVE GIVEN...?

NOT EVEN A SINGLE CALL HAS BEEN MADE TO CHECK IF I EVEN HAVE SUCH AN ISSUE OR NOT...

BUT THE CASE IS CLOSED ALREADY, DO YOU THINK WE ARE ? (LIKE YOU)

*** WHAT A CHEAT YOU MUST BE IN UR REAL-LIFE (Deepak Mohod) CHEAT UR FAMILY MEMBERS, NOT ME...? ***

SCAMSTERS - THIS AGAIN PROVES MY POINT IN THE ABOVE COMPLAINT THAT (((THE CASES ARE BEING CLOSED FRAUDULENTLY))) WITHOUT WORKING ON THE ISSUE OR EVEN THE CUSTOMERS CONSENT.

JUST BECOZ OF THIS FRAUDULENT MOVE, JUST WATCH WHAT I'M ABOUT TO DO, U MONEY SUCKING, SCAMMING CHEATS...

Note : To all the customers who read this and various other AIRTEL complaint posts, please send me the below details...

1>Ur Name:
2>Number and/or eMail ID:
3>Ur issue in short:

To : [protected]@yahoo.com

- Lets file a litigation against these Cheating Scamsters. I know how to file a litigation without spending a single rupee... So support me on this if you want to...

1>Get what you pay for ,
2>To get the respect what you deserve,
3>To get compensated for the ill treatment that Airtel has done...
4>To Teach a good lesson to Airtel for Scamming.

Lets give them some work to do...

Thanx, Guys...

AIRTEL = CHEATS

LHS = RHS

Hence proved......

Please provide as much information as possible..I have karboon a15 and using airtel sim as per the offer of 6 months unlimited data from airtel the offer is still not started yet.I bought a15 in December 2012.

i have lost my mobile and when i am calling my no. i am getting response switch off. so please stop the all service of my no. now
Date of lost phone: 15/Feb/2013
Sim card details:
mobile no. [protected]
Add. - RZ B 29 mahavir enclave ND 45
Palam dabri road.
pin no. - 110045

dear sir my mobile no.[protected].my number is disconneceted.i am using my number with recharge of amount 199/- every time;but my no. is disconneced.so please active my no. as early as possible.thanking you sir

Airtel Leased Line Account number : 19433473
Speed : 2MBPS .
Annual charges : 1.3 Lakh

The service is down from morning and we are tired of calling
[protected]
[protected]
Mr.Vinod : [protected] ( the person who said they are rectifying in the morning and afternoon is not receiving the calls )
shashi : [protected] ( number not reachable )
Jose : [protected] He is a manager. its...

Hi,

My Airtell Number is [protected]. I travelled out of country and had a high usage during this period.

I have maid the payment for my Airtel Bill amount due as discussed with the Airtel executive and also got a confirmation E Mail for the same.

After making the payment now I am being told that the number has been permanently disconnected due to non payment of amount due.

The point that needs to be noted is that I got a call on Jan 8,2013 and made the entire payment on same day.but services to my number were permanently disconnected on Jan 19,2013 i.e. 11 days after receipt of payment.

Now I am getting a reply that this number , that i am using for last 10 years, cannot be alloted to me again.

I have never defaulted in any payment in the last 10 years and also made the payment due as required.

My simple question is why was the number disconnected even after receipt of payment. This is the worst customer serv ice I have seen and Airtel simply keeps on repeating that the number has been disconnected due to non receipt of payment whereas this is not true.

Please tell me if I can raise this issue at a Consume court or write to somebody else for a resolution as Airtel only has a fixed answer everytime I write to them.

Thanks,
Arora

Hi i have not reciving my mob [protected] post paid bill on my registered mail id till date.my billing cycle due date is 9/2/2013.i had contacted many times to companys call center reprsentative but call centr person not helping or cooperating me for the same.they said i will recived bill shortly bt when not sure.tequest u pls help me in this regards.anant chaudhari

I had applied for an AIrtel Broadband coonection on 18th Dec 2012. The rep had come to my house to collect all documents and cheque of Rs 500.

On 21st Dec 2012 i was told that services in my area are not available. I asked for my cheque and documents back.

However, on 27th Dec 2012 Rs 500 was deducted from my account. I complained to the customer care and they said that there are different departments and they cant help if my money got deducted.

After asking to close the account and refund, i got another message from airtel on 6th Jan 2013 saying my account is now active.

I complained again and they said that the account will be closed and i would get my money back in 21 days (from 6th jan)

It is now 15th Feb 2013 and i still have not got my money back. I have called the customer care many times now and contacted the nodal officer as well. But there is only delay and no response.

Details -

Acc no [protected]
Request[protected]

Hi,
Airtel no: [protected]
I had requested for conversion from postpaid to prepaid but the executive have
never come to take my documents.
And my service is disconnected i am not able to even make a call.This is the
reason i had to buy new vodafone sim card.
Contact number: [protected]

I paid all my dues on 25th of jan with all the document to local airtel store to transfer it into prepaid but still date the number is not being activated,they assured me that it will transfer it into prepaid within 7 working days and then make call 59059 for verification more than 100 calls made after 7 5ays but nothing happen,ivrs said thank you for calling in airtel for more information call 121.i informed them over the mail and phone but nothing hapopen they are replying it transfered into prepaid but when i make calls from other no to my airtel no [protected] it said that the number is temporally unavailable.I am faid up witjh their response.Lastly when i make calls to to customer care they refered to nodal team as I already mailed to them.I got calls from nodal team and althey informed me whatever happen it will solve by mondaty evening means 11th of february 2013 but still date the same result.
I am fade up as the airtel no([protected]) was my last no for past 6 to 7years and i am loosing my contacts day by day,what to do please help me out.
I am contactable by [protected] and the compolain is with the no [protected].

Thank you
Arun Samanta.

I have purchased a Airtel Sim on my name (Chakrapad Tripathi) from Airtel, Gola Bazaar Dealer between 12th to 15th November 2012. I have given them all the documents required by their dealer and my father was verifying person for the same. After many request to Airtel dealer Mr. Dilip Jaiswal, situated at Gola Bazaar – Kauriram Road, Chand Chauraha, Gola Bazaar, he have done nothing for activation. After that I came back to Delhi on 27th of November and gave that sim to my wife for further use, but till now it has not been activated. Whenever my father use to call Mr. Dilip Jaiswal for this he used to say that, it will be activated soon. For more than one and half month he use to tolerate him. As I would like to tell you that my father is a old person and my wife is a house wife so both of them cannot go to their shop which is situated at a distance of more than 9 km. Today when my brother went to the shop and asked regarding this, he said ok, give me the no. of that sim.
How is it possible to remember the sim number which is not activated for more than 2 ½ month, even he did not gave me cutting of consumer copy or form.
When my brother said, ok return back your sim and give me a new one as I have already paid you the recharging amount and sim cost to you. He have started arguing and started to use abusive language.
I would like to request you take necessary action regarding this. Is it not Bharti Airtel Limited’s responsibility to give good services and timely activation. Please look in this case and take appropriate actions on this.

Respected Consumer Court Members,

Sub: Regarding Airtel Broadband Complaint Number: 27220040

I had raised a complaint regarding internet not working with the reference number: 27220040 on the 10th OF JANUARY'13. The customer care representative informed me that there was a line issue at my location and it would be rectified within 1 business day. After that I never heard from them. Each time I called up customer care, I got the same information that the issue is being looked into and they would inform the concerned department. Nothing happened.

On the 14th of Jan'13, I wanted them to escalate to matter on highest priority to which the customer care representative gave me the following numbers:

Nodal Office:[protected]Mr. Devendra Jain)
Appellate Authority:[protected]Mr. Raja Ram Iyer)

When I called up the Nodal Office on the 14th of Jan'13, I was informed by Mr. Rishi that my line would be up and running within 2 business days. TILL DATE NOTHING HAS HAPPENED. I STILL DO NOT HAVE INTERNET CONNECTIVITY AND IT IS THE 14TH OF FEBRUARY'13.

After that, I have had numerous conversations with Airtel Appellate Authority guys, they inform me the say thing that the connection would be up and running in a few days and each time I ask them to escalate the case to a manager, they simply DISCONNECT the call. Each time they come up with an excuse that it would take a little while, however they cannot provide me any deadline as to when the service would be restored. IT'S BEEN MORE THAN A MONTH NOW AND I AM TOTALLY FRUSTRATED AND FED-UP WITH THE SERVICES.

Now the Appellate Authority guys call me up and are forcing me to surrender the connection. When I informed them that I require a written mail from them that my monthly bill should be waived off as I have not had internet connectivity, Mr. Raghav said he would do so. However, I am yet to receive a mail from them. So I suppose I have to stick with a non-working connection as AIRTEL would not budge and they simply fail to do anything to get the internet connectivity up and running.

I have an AIRTEL MOBILE Connection, this AIRTEL Broadband connection and a 2Mbps leased line at my office, also provided by AIRTEL. Now that i have faced such a situation, it makes me feel AIRTEL is not a worthy service provider. I am not sure, if this mail will ever reach any conclusion and they simply would close the case. The one thing that I can and I shall do is to get AIRTEL services disconnected, as a mobile service provider as well as the 2 Mbps Leased Line that I have at office.


Thanks and Regards,
-=Srijan Nandi
Airtel Account Number: [protected]
Address: C308,NILKANTH PARK OPP LOYELA HIGH SCHOOL MEMNAGAR, Ahmadabad, Gujarat - 380052
Phone Number: +91-[protected]
Email: srijan.[protected]@gmail.com

Dear Sir
A postpaid connection was sold to me at my door step by one of the Airtel representative. It was having advance pay of Rs.900 for one year usage with specific call rates.I had asked her regarding the next year payment as i was not very keen to go for the card. She had told me that i can discontinue the card by intimating it to the customer care officer and i did the same. Still i am getting calls to settle the bills for which i have not utilised any of the services.
Even i have received a mail for legal action. I have not used the card and intimated the discontinuation to the customer care.
Regards
yogesh
[protected]@gmail.com

Dear concerned,
You know how they say, an Indian doesn't respect other fellow Indian, which by the way I hate the most, is sort of proved and followed by you Airtel employees.
I had opted to topup with Rs 199 recharge with an intension to get unlimited 2g internet for a month or so. Well, i paid full; and it seems your company, as your default way is - to suck people's money efficiently and without delay, didn't provide me with unlimited data usage. Instead it keeps me reminding as to how much my data balance is ( currently around 380MB). Which also suggests that in around three to four days I might be charged for data usage.
Well, apart from that, my balance is been deducted for some reasona which are unkown to my knowledge.
All in all, when i tried talking to your customer care executive, i got nothing; because he had the reason to put "system isnt showing any details try after 2hours".
Now when i do that, i m not able to connecy for like 15 times as of now.
You know it is a shame how a customer is treated by an Indian firm. No wonder Vodafone customers are happy and not Airtel.
No hopes of getting help on anything,

Your (for now, of course) unrespected customer,
Sarath Babu.

R/sir ,
my no. has stolen (my no. is [protected] which is run in Dabwali city. so sir please immediately close my no.