Airtel Complaints & Reviews

Mr. Mark Tavares,


I am no longer using the number [protected].
I wrote many mails to the airtel about closing the connection.
I paid my all the dues in the month of december. I was informed by the
cashier that my account is closed and I will no longer receive any bill against this number.
So, why still I am receiving the bill when my account is closed.
When I asked the cashier about closing the connection why he said that my connection is closed
even when it was still opened according to customer care.

When I talked to operator for closing the connection they were saying to go to Airtel Shop
for closing the connection. The same I did, so why my account is still not closed.

According to the final letter from airtel, I paid all my dues as mentioned in the letter.
After paying the bill I wrote the mail to Mr. Sachin Patole about paying the dues and closing
of the connection. I received no response from him.

Why Airtel provide all these emails ids when no action is taken by the airtel on customer grieavences.

Please sort out this matter as I am writing to airtel for closing this connection since september 2012
and no proper action is taken from your side.

Fwd: Transaction alert for your ICICI Bank credit card. Digital TV Customer ID: [protected]
Inbox
AIRTEL DIGITAL TV

Ajit Matthan <[protected]@gmail.com>

20 Feb (3 days ago)
to digitaltv
Dear Customer Service,

After my earlier complaint by Email about 4 hours ago, it appears that you activated the payment gateway. Consequently, I was able to recharge my account with Rs 2500.00 by credit card. The payment was confirmed by SMS as well as by the email below by ICICI Bank. Both my STBs were kept on when recharging.

I logged into my Account from your website to find that the above Recharge amount has not been updated. It is showing a Balance of Rs. 10.29.

Some scoundrels from your staff must be trying to show that I have not recharged before the expiry date of my Magnum 3 M Advance rent pack - Oct 2012, so that you do not have to give me the benefit of the Bonus credit Offer based on Rs 2500.

I phoned your Bangalore Call centre[protected] to complain to them. After following then Voice activated menu which was in English, I chose the option to speak to a Customer Care executive who could speak only in Kannada. From the little I could make out he was telling me to choose the English option from the menu. There was no English option to choose from the Voice Menu, but it was all in English till I chose to speak to a Customer Care executive who could speak only Kannada.

Not only is your Airtel Digital TV Company staffed with Uneducated , but your Call centre Voice activated response system is Stupid.

What are you going to do about this Total mess where nothing seems to work smoothly?


Ajit Matthan

[protected] Forwarded message[protected]
From: <[protected]@icicibank.com>
Date: 20 February 2013 00:13
Subject: Transaction alert for your ICICI Bank credit card
To: [protected]@gmail.com



Dear Customer,

Thank you for using ICICI Bank credit card.

Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2,500.00 at Bharti Telemedia Limit (February 20, 2013; 00:12:49 hrs.). Available credit balance on your card is Rs. 2,83,058.75 and total credit limit is Rs. 3,00,000.00.

If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below.

Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected].

Sincerely,

ICICI Bank Credit Cards

Ajit Matthan <[protected]@gmail.com>
20 Feb (3 days ago)

to digitaltv
Dear Customer Service,

Further to my email of 0146 hrs 20-12-13 and ICICI Bank credit card payment advise to Bharti Telemdia, I am attaching a 2 page screen shot of another attempt made to make a payment of Rs 2500 for the renewal of my current 3M pack before its expiry tonight.
You can see that the payment did not go through because of some technical problem in your payment gateway which can be seen on pg 2 of the screen shot. Please advise why this is happening and what needs to be done to make payment immediately. As explained in my previous email, there is a problem speaking to an English speaking Customer care executive at your Call center[protected].

Ajit Matthan

AIRTEL DIGITAL TV - SCREEN SHOT 2 PGS SHOWING RECHARGE OF RS 2500 BY CREDIT CARD ON 20-02-13 FAILED DUE TECHNICAL PROBLEM WITH AIRTEL PAYMENT GATEWAY..doc AIRTEL DIGITAL TV - SCREEN SHOT 2 PGS SHOWING RECHARGE OF RS 2500 BY CREDIT CARD ON 20-02-13 FAILED DUE TECHNICAL PROBLEM WITH AIRTEL PAYMENT GATEWAY..doc
155K View Download

REMARKS: THE ATTACHMENTS CANNOT BE DOWNLOADED HERE

I receive phone call frequently from a no. [protected]. I get 3-4 phone call from this no. in a day. This guy is some jerk irritating me when I even don't know him. Please help me getting out of this.

Ajit Matthan <[protected]@gmail.com>

19 Feb (3 days ago)

to digitaltv

Dear Customer Service,

With reference to the above subject can you tell me what is wrong with your website? Over the past 9 months or more, every time I want to view past monthly statements or recharge my account or renew my package I get the silly message below.

Sorry, we are unable to serve your request due to technical problem,Please try again later.

What's the matter? In your entire organization don't you have one person who is competent enough to rectify the technical problem? Incompetent staff, you are allowing this technical problem to continue month after month and year after year. What are you going to do about this so that Customers can Recharge, Renew, Check Statements etc.

Ajit Matthan

[protected]@in.airtel.com
20 Feb (2 days ago)

to me
Namaste Ajit,

Ref: Email dated 19/02/2013, regarding self-care issue of your airtel digital TV connection customer ID-[protected].

We understand that self-care issue must have caused you a lot of inconvenience.

We would like to inform you that as per your email dated 19/02/2013, your complaint for self-care has been registered with us.Our team would be updating you on the status of your complaint as soon as possible.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards,

Prateek Duggal
digital TV
bharti airtel limited

I have been unfairly charged for services i havent downloaded or even know wt they are twice this month.

I suddenly get a message saying thank you for downloading &quot;friends forever&quot; and &quot;Fashion show&quot; and charged rs 5.!!!

When did i select these services and what are they supposed to do...

This has to stop...

my number is [protected]

At 2100 hrs on 22/02/13 I called up customer care of AIRTEL because I was suddenly charged Rs.5 for downloading an Airtel fashion Hunt, which I have not done. I called up to inform that Why I was charged for something which I have not done. The Customer care Person( a male Guy) was talking in bengali and in a very rude accent.
1st he asked me if I use internet, I said sumtimes I do But I use a prepaid connection. I told him I had not downloaded this thing but He kept on arguing with me that i have done the download, I told I have not done the download from the internet, Then He suddenly told me "How come you say you have downloaded from internet when you have not downloaded from internet?'" He only asked me at first whether I use internet. He was behaving very rudely and he seem to have not got a little bit training how to talk to women. I asked him the final question whether I can retreive back my amount. I think he does not understand English. I had to repeat two times and then very Bluntly he said NO. U may think why I am writing for such a small amount but I was charged wrongly and that too greeted with A VERY ILL BEHAVED RESPONSE. Thsi has happened earlier also with the customer care many a times with my family and other friends for which they have left Airtel.
My contact No. is [protected]. please check the recorded call you will get to know the thing.
I hope this kind of treatment with customers will be checked a little.
Poulami Banerjee
[protected]@gmail.com

Dear Sir,

We have purchased Micro SIM card of Airtel from telecaller of Airtel with Mobile no.[protected]. The SIM with printed no.[protected]. Two week later card is not get activated under reason that address is fraud where verification person has personally visited from Airtel and take 300/- and electricity bill and confirm the address. Even after too much followup we got no response.

Second, we go to Airtel gallery at old Panvel (Opp. MTNL bldg.) and purchased new card @ cost of 300/- rs. with new number [protected]. All required documents are provided and confirm by Airtel gallery executives. Micro SIM card was out of stock hence they ask to wait for 6 days or go to New Panvel. We got same response and ask to visit Vashi, Sect-17 gallery. After visiting I got card cut in to micro size and number starts working.

Immediately on 2nd day received a acll from old-Panvel gallery from number[protected]. Since I was on duty with my Boss, I ask lady to call me after sometime. I have not received any call from same number and my number got deactivated immediately. I have called on same no. 20 times but not get call pciked-up.

I'm totally helpless because of no number is active now.

Please provide me any suggestion.

Thanks,
Surendra Jangam
c/o [protected]

Hi,
I want to mention here one very pathetic experience which I would have never expected from giant AIRTEL.
My customer ID is [protected] . This HD setbox restarts after every 4 minutes while watching some program. Here the signals are fine and clear but this problem is there. So I registered a complaint for this on 16th Feb 2013 but till now 22 nd Feb no one visited my home to look at this issue. Everytime I gets call from some guys "Sir what is the problem". I have to re-iterate this problem to all of them and at last they reply "Sir, we do not have setup box for HD now so it will come in next 2-3 days." So now it is been 7 days but no one ever has visited my home to look into the real issue. This is the worst service I have seen in my life time. Then again I registered complaint with customer service on 18th , 20th, 22nd but no outcome. They just mention "sir we will resolve this in next 24 hours" . I don't know why they are behaving like as if we are all foolish customers???

I have decided to change the connection finally and will remove my both connections and will also try that no one in my close contacts and friends buy AIRTEL DTH connection ever.

Good -bye
Sushil

Mult TV Customer ID: [protected]. Landline[protected] Airtel Mobile [protected]
AIRTEL DIGITAL TV

Ajit Matthan <[protected]@gmail.com>

25/12/2012
to digitaltv

Dear Customer Service,

With reference to the above subject I have the following package:
Magnum HD 3M ADV Rent Pack Oct-12 - NRC

On 20/12/12 I received an SMS from you that wef 24 Dec you are removing ESPN HD and Star Cricket HD from your platform. Rs 50 will be credited to my account towards Advance rent charged. I checked my account to find that you have not credited the amount of Rs 50 to my account as on 25/12/12. What kind of joke is this? You collect advance rent and then don't credit the amount after removing the 2 HD channels.
What you are doing is cheating. Are you going to credit the amount or not?

Ajit Matthan

[protected]@in.airtel.com

26/12/2012
to me
Namaste Ajit,

Ref: Email dated[protected], regarding channel concern on your airtel digital TV connection customer ID-[protected]

We understand that the delay in responding to your email regarding channel concern must have caused you a lot of inconvenience.

We would like to inform you that we have been unable to establish contact with you on your number [protected] despite our best efforts. Therefore, we request you to provide us an alternate contact number so that we are able to contact you in future.

We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers’ feedback that helps us to improve on our services.

Please do write in for any further assistance.

Warm Regards,

Prateek Duggal
digital TV
bharti airtel limited

Ajit Matthan <[protected]@gmail.com>

1 Jan

to Digitaltv
When I have sent you a grievance by email and you want to reply by phone, it leads me to believe that you do not want me to have a record of your reply. Your reply below is rather ridiculous as the alternate number was given in the subject line of my email. Your reply also does not address the issue of refunding Rs 50 for deactivating ESPN HD & STAR CRICKET HD from my Magnum pack wef 24/12/12.
Furthermore, I paid in advance for 3 months pack from 24/11/12 to 23/02/13, You are supposed to refund Rs 50 for the 2nd month and another Rs 50 for the 3rd month.
What nonsense is your Company trying?
I want your reply in writing to clarify the issue and I expect to see the refunds in my account.

Ajit Matthan

[protected]@in.airtel.com
2 Jan

to me
Namaste Ajit,

Ref: Email dated 01/01/2013, regarding the channel concern of your airtel digital TV connection Customer ID [protected].

We understand that the channel concern must have caused you a lot of inconvenience.

We would like to inform you that your complaint has been forwarded to the concern team. Our team would be updating you on the status of your complaint as soon as possible.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards,

Pragyat Gupta
digital TV
bharti airtel limited

Ajit Matthan <[protected]@gmail.com>

4 Jan

to Digitaltv
Has your concerned team gone to sleep or what? I sent an email on 25th Dec, 2012 with details of my griievance followed by a reminder on 2nd Jan 2013 expressing total disatisfaction about your reply. Today is 5th Jan, 2013 and you are unable to give me a suitable explanation. Am I dealing with a bunch of or a bunch of crooks who have yet to credit the excess amount paid for my package?

Ajit Matthan

[protected]@in.airtel.com
5 Jan

to me
Namaste Ajit,

Ref: Email dated 04/01/2013, regarding the ESPN HD and Star Cricket HD channel on your airtel digital TV connection customer ID-[protected].

We understand that the non availability of ESPN HD and Star Cricket HD channels would have inconvenienced you.

We would like to inform you that ESPN HD and Star Cricket HD channels has been replaced with Zee Studio HD and Sony Six HD. We are not providing any adjustment of Rs. 50 per month to any customer as we have replaced but provide two channels also. We assure you that the feedback and comments regarding the same has been forwarded to our concern department.

We would also like to inform you that from time to time the commercials are revised between Airtel and channels. We are carrying 15 HD channels on our platform including a few from Star TV group. We would have no problem carrying two more. We are still trying to commercially negotiate for these channels. If successful, we would bring them back on our platform and inform you through relevant media.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards,

Subhash Prashad
digital TV
bharti airtel limited

CUSTOMERS REMARKS: THEY HAVE WITHDRAWN 2 TOP QUALITY SPORTS HD CHANNELS AND REPLACED THEM WITH 2 HD CHNLS OF MUCH LESSER QUALITY FOR THE SAME PRICE. THEY HAVE GONE BACK ON THEIR WORD SENT BY SMS (SEE 1ST EMAIL ABOVE) TO REFUND THE RENTAL COST OF THE WITHDRAWN CHNLS.

I am an Airtel mobile prepaid customer. On 20Fed 2013 around 3a.m at night I received a sms saying I have downloaded something called 'fashion show' & for that I was charged Rs5/-. I was neither downloaded such thing at night, nor connected to internet on that period of early morning. Next morning I called twice to 121 airtel customer care & requested for refunding money which they deducted. After 2nd request they refunded the money. Next day on 21st Feb 2013 same sms appeared on my mobile & Rs.5/- was again deducted. Again in the evening I called 121 customer care, & requested to refund the money. But this time they denied to do so. When I asked if they'll continue this type o[censored]nethical activity, the customer care guys promptly replied, they'll continue such Unethical activity. More over that guy said- I can go to Consumer Forum & they care a damn. I eventually recorded entire conversation. The conversation was in Bengali & the mp3 file is attached.

Recorded Conversation::
http://usabilitystudio.in/call_21_00_45_OUT_121-clip.mp3

Airtel promised me unlimited data usage per month for Rs 350. At that time there was no 3G and all 2.5G. The name of the plan itself was "unlimited data". I continued that plan for 2 years with the hope when 3G will come I will be able to use same plan even when less costly plans were available.
When 3G launched they simply changed the name of my plan to 2G plan and did not gave me 3G.

Also they kept increasing late fee bill payment fine without any intimation.

Dear Sir,
My Name is Ravinder Singh S/o of Satyavir Singh a resident of V.P.O.-Bassai, Distt.- Mahendergarh to the Airtel Tower Installed in concern of selling of Diesel in lot of amount since it was installed is as Follows:1. The Airtel Tower has been Installed in the personal Land of Mr. Ajit S/o Balbir Singh, V.P.O.-Bassai, Distt.- Mahendergarh ,Pin-1230292. This land is our shared with Mr.Ajit who is my cousin brother and he and his family is a fond of dishonesty from long times.
Mr.Ajit & his brothers (Pardeep & Rajesh) is doing some illegal job like selling out the Fuel to the people which can be used in the Generator to supply the electricity to the Tower. And this is unknown to the Airtel Management. Some how this is corruption.3. Use to charge the mobile phones at the tower of their known persons and waste the electricity allocated to the tower.4.He himself intentionally run the generator set by opening all its cover which creates lot of noise and it leads to the sleepless night.
There is no Responsible person from the Airtel company at the tower from starting and Mr.Ajit & his brothers (Pardeep & Rajesh) do as they would like to according their own will like doing some illegal job like selling out the Fuel to the people which can be used in the Generator to supply the electricity to the Tower.
There is also sharing of some other Tower company likes VODAFONE AND Other on this tower.
They also sell other item of the tower which are made of costly metal.
We already complain about this to some Airtel person who are coming to supply diesel.But they are not taking any step against them.I guess they are also corrupted in this matter.
We want to aware you about this and promise you to give you full support from us if you are
Willing to taking some action against the corrupted people..This is my Humble request to get this illegal fuel selling stop and take some strict Action against him and consider all the above mentioned point. Awaiting for your corrective Action and kind support from the Airtel Tower Installation management.I would be reachable on [protected],[protected]
ravindersingh.[protected]@mrei.ac.in ; [protected]@gmail.com ;Regards
RAVINDER SINGH
B.Tech in ECE & Pursuing M.Tech in ECE
Also working as a RESEARCH ASSOCIATE at MRCE,FARIDABAD

Dear Sir

We are living at S-1/214, Gali no.5, old Mahavir nagar, Tilak nagar, New delhi -110018 actually from last seven years mobile tower of Airtel has been installed on the roof of above given address and it is residential area. There is radiation hazard by it because they fixed it in residential area. Also there is no any cleanness due to garbage rain water stuck on the roof area and damp (seelan) has been started in the given address and POP started fallen down from celling. It may be cause of big and dangerous disaster.

actually lots of people are facing problem from mobile tower.

Some people is saying that we are getting pain in head.

Some people is saying that we are getting pain in chest.

I have complaint to Airtel but they have not taken action on this matter

Please remove mobile tower from above mention address so that we can save our life.
Rajinder Singh, Parvinder singh r/o S-1/214, Gali no.5, old Mahavir nagar, Tilak nagar, New delhi -110018. raj.[protected]@yahoo.co.in

Hi ,
i have submitted proof for a Mobile Number Portability change in January 5,2013 and paid Rs.75 in an Airtel Show room ,Karur and i have given request for a change of network to Airtel from Docomo.Still now i haven't received a single message regarding this MNP change.When i called Airtel Customer care they told me that they haven't received a request regarding this. I have called Docomo Customer care 4 times and they told me that problem is with Airtel and today(22-February-2013) when i called Docomo Customer Care they told me that "your request reached us after 15 days from UPC code request and hence we are cancelling your request".I have lot of network issues in docomo and hence facing mental stress. Please take this complaint seriously and provide me a solution.If i dont receive any feedback then i will fire a case against these two companies in Consumer Court.

Airtel is cheating by activating DIALOGUE BAAZI.

I am Koushik Samanta, living in Kolkata. My Phone No is [protected] [Airtel No]
Today (21st Feb, 2013) I have seen, my mobile balance is very low. I viewed my last 5 transaction for VAS. I was just astonished to see, a value added service is activated from November, 2013. And rupees 5/- is being deducted from that month. I can see only 25 rupees is deducted from the history of last 5 transactions.

I have never subscribed for this. What kind of fraud is this. If I have to call customer care they will charge me again for that too, which means I have to lose some more money. If the educated are being cheated like this what about the uneducated in the village who doesn't even know English SMS. They even will never know that they are being fooled.

I need the total amount which was deducted for this cheating.

Hello,
My name is Sanjay Oak. I had submitted a complaint some days ago. Some days later, I received a call from no +[protected] and the person asked me to send me a message on 1909 to stop every service I have subscribed to. I had already done that and still I am getting AM-BLALRT messages.
If it is not possible to stop those messages by AIRTEL, let me know what further action I have to take. My number is [protected].

I have requested for a new broadband connection on Feb 9, 2013 via airtel.in website. A person named Suthagar from airtel called up on the request and visited the house after 5 days on Feb 14, 2013 and took Rs.500/- as advance for installation. He promised us to finish the installation by Feb 16th. It has been more than 5 days since the promised date, but we have not seen any progress with the request. When called him, he kept promising, the connection would be available the next day failing which he would return the money back to us. But, till today nobody has visited the house to setup the connection nor responding properly over phone as well. This is really painful to go behind them everyday for no action.
Ironically, we received a msg today saying, "The connection has been setup along with user details", which is ridiculous.

I would like to take necessary actions immediately on the concerned person and the team who is responsible for this and am expecting immediate refund of my money.

Thanks in advance,
Swaminathan Vetri

Dear Sir/Madam,

I made a request to re-nstall my mobile no [protected] on dated
[protected] and submitted all documents as required from me at airtel
relationship center and give me a sim card that my number will be
activated in 7 days but it takes so long time. After that they send me
a massage on the date[protected] that my address is not get verified
by them and therefore i was advised to submitt the application for
re-installation once again. I follow the same procedure once again and
submit a new application on[protected] and this time airtel executive
come to my home on dated[protected] without informing me and that time
i was at office so that executive meet the land lord there. Same day i
called at airtel relationship center to know the status of my mobile
no ([protected]) and then the executive said to me that i was not
present at that time at home so my mobile no ([protected]) can not be
active on that basis and then i take appointment for the dated
[protected] at 12.00pm and had taken leave from my work and waiting for
the executive but the executive not come to home. i tried many time
the airtel executive no ([protected]) and [protected]) but no one pick
up my phone. i am following the same from[protected] but till now it
is not yet resolved. Past history of my same mobile no ([protected]) is
very clear and all fine and still i am facing this problem for so
long.

i request you to please look into this matter and get this resolved as
soon as possible because i was using this number for more then 4 years
and i block this no due to my visit to indonesia and also inform that
i will need this no after around 3 months later.i need this no because
all my contacts have this number to contact to me and without this
number([protected]) it will be a big difficulty for me.

i am looking forward to your response in this matter.

Thanks & regards,

Satendra Ttagi
[protected]

Sir, i purchased 1 airtel postpaid sim card[protected] & IMSI no- [protected] h-2 card) air tel customer relationship form individual/company reimbursed :-serial no dlpa 428547, my driving licence xerox copy and local rashancard & 10th mar cit as document... Boy air tel field both sim card will activate with in 2-3 days,but after 3 days only no. Is still not activated even more than 5 days.. When i called that boy he always given new excuses... Please this is my humble request as soon as possible please activate my Sim card.... Air tel my number:- (mo.[protected]) air tel provider name :- vi ten is contact no:[protected] sir my contek number [protected] my name Manish Kumar Hooda

its my second complain against airtel here but my problem not resolved properly after my 1st complain i got a call from [protected] they just do a formality and credit my no with rs 27 but my roaming free pack is not activated yet and my balance is deducded for roaming . i am airtel prepaid user my no is [protected] i recharged my no by 177 on 29 nov 2012 and get 180 days free roaming all over india but after 26 jan 2013 my balance is detectd continuously for roaming i complaint thrice in airtel care but they are not solving it. complain no given by airtel are Cbnra[protected] CWRCH[protected]
CWRCH[protected]
plz help me get my unnecessarily deduction charges back and compensation.
Bharat Arora
contact no : [protected]
[protected]