Airtel Complaints & Reviews

At 2100 hrs on 22/02/13 I called up customer care of AIRTEL because I was suddenly charged Rs.5 for downloading an Airtel fashion Hunt, which I have not done. I called up to inform that Why I was charged for something which I have not done. The Customer care Person( a male Guy) was talking in bengali and in a very rude accent.
1st he asked me if I use internet, I said sumtimes I do But I use a prepaid connection. I told him I had not downloaded this thing but He kept on arguing with me that i have done the download, I told I have not done the download from the internet, Then He suddenly told me "How come you say you have downloaded from internet when you have not downloaded from internet?'" He only asked me at first whether I use internet. He was behaving very rudely and he seem to have not got a little bit training how to talk to women. I asked him the final question whether I can retreive back my amount. I think he does not understand English. I had to repeat two times and then very Bluntly he said NO. U may think why I am writing for such a small amount but I was charged wrongly and that too greeted with A VERY ILL BEHAVED RESPONSE. Thsi has happened earlier also with the customer care many a times with my family and other friends for which they have left Airtel.
My contact No. is [protected]. please check the recorded call you will get to know the thing.
I hope this kind of treatment with customers will be checked a little.
Poulami Banerjee
[protected]@gmail.com

Dear Sir,

We have purchased Micro SIM card of Airtel from telecaller of Airtel with Mobile no.[protected]. The SIM with printed no.[protected]. Two week later card is not get activated under reason that address is fraud where verification person has personally visited from Airtel and take 300/- and electricity bill and confirm the address. Even after too much followup we got no response.

Second, we go to Airtel gallery at old Panvel (Opp. MTNL bldg.) and purchased new card @ cost of 300/- rs. with new number [protected]. All required documents are provided and confirm by Airtel gallery executives. Micro SIM card was out of stock hence they ask to wait for 6 days or go to New Panvel. We got same response and ask to visit Vashi, Sect-17 gallery. After visiting I got card cut in to micro size and number starts working.

Immediately on 2nd day received a acll from old-Panvel gallery from number[protected]. Since I was on duty with my Boss, I ask lady to call me after sometime. I have not received any call from same number and my number got deactivated immediately. I have called on same no. 20 times but not get call pciked-up.

I'm totally helpless because of no number is active now.

Please provide me any suggestion.

Thanks,
Surendra Jangam
c/o [protected]

Hi,
I want to mention here one very pathetic experience which I would have never expected from giant AIRTEL.
My customer ID is [protected] . This HD setbox restarts after every 4 minutes while watching some program. Here the signals are fine and clear but this problem is there. So I registered a complaint for this on 16th Feb 2013 but till now 22 nd Feb no one visited my home to look at this issue. Everytime I gets call from some guys "Sir what is the problem". I have to re-iterate this problem to all of them and at last they reply "Sir, we do not have setup box for HD now so it will come in next 2-3 days." So now it is been 7 days but no one ever has visited my home to look into the real issue. This is the worst service I have seen in my life time. Then again I registered complaint with customer service on 18th , 20th, 22nd but no outcome. They just mention "sir we will resolve this in next 24 hours" . I don't know why they are behaving like as if we are all foolish customers???

I have decided to change the connection finally and will remove my both connections and will also try that no one in my close contacts and friends buy AIRTEL DTH connection ever.

Good -bye
Sushil

Mult TV Customer ID: [protected]. Landline[protected] Airtel Mobile [protected]
AIRTEL DIGITAL TV

Ajit Matthan <[protected]@gmail.com>

25/12/2012
to digitaltv

Dear Customer Service,

With reference to the above subject I have the following package:
Magnum HD 3M ADV Rent Pack Oct-12 - NRC

On 20/12/12 I received an SMS from you that wef 24 Dec you are removing ESPN HD and Star Cricket HD from your platform. Rs 50 will be credited to my account towards Advance rent charged. I checked my account to find that you have not credited the amount of Rs 50 to my account as on 25/12/12. What kind of joke is this? You collect advance rent and then don't credit the amount after removing the 2 HD channels.
What you are doing is cheating. Are you going to credit the amount or not?

Ajit Matthan

[protected]@in.airtel.com

26/12/2012
to me
Namaste Ajit,

Ref: Email dated[protected], regarding channel concern on your airtel digital TV connection customer ID-[protected]

We understand that the delay in responding to your email regarding channel concern must have caused you a lot of inconvenience.

We would like to inform you that we have been unable to establish contact with you on your number [protected] despite our best efforts. Therefore, we request you to provide us an alternate contact number so that we are able to contact you in future.

We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers’ feedback that helps us to improve on our services.

Please do write in for any further assistance.

Warm Regards,

Prateek Duggal
digital TV
bharti airtel limited

Ajit Matthan <[protected]@gmail.com>

1 Jan

to Digitaltv
When I have sent you a grievance by email and you want to reply by phone, it leads me to believe that you do not want me to have a record of your reply. Your reply below is rather ridiculous as the alternate number was given in the subject line of my email. Your reply also does not address the issue of refunding Rs 50 for deactivating ESPN HD & STAR CRICKET HD from my Magnum pack wef 24/12/12.
Furthermore, I paid in advance for 3 months pack from 24/11/12 to 23/02/13, You are supposed to refund Rs 50 for the 2nd month and another Rs 50 for the 3rd month.
What nonsense is your Company trying?
I want your reply in writing to clarify the issue and I expect to see the refunds in my account.

Ajit Matthan

[protected]@in.airtel.com
2 Jan

to me
Namaste Ajit,

Ref: Email dated 01/01/2013, regarding the channel concern of your airtel digital TV connection Customer ID [protected].

We understand that the channel concern must have caused you a lot of inconvenience.

We would like to inform you that your complaint has been forwarded to the concern team. Our team would be updating you on the status of your complaint as soon as possible.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards,

Pragyat Gupta
digital TV
bharti airtel limited

Ajit Matthan <[protected]@gmail.com>

4 Jan

to Digitaltv
Has your concerned team gone to sleep or what? I sent an email on 25th Dec, 2012 with details of my griievance followed by a reminder on 2nd Jan 2013 expressing total disatisfaction about your reply. Today is 5th Jan, 2013 and you are unable to give me a suitable explanation. Am I dealing with a bunch of or a bunch of crooks who have yet to credit the excess amount paid for my package?

Ajit Matthan

[protected]@in.airtel.com
5 Jan

to me
Namaste Ajit,

Ref: Email dated 04/01/2013, regarding the ESPN HD and Star Cricket HD channel on your airtel digital TV connection customer ID-[protected].

We understand that the non availability of ESPN HD and Star Cricket HD channels would have inconvenienced you.

We would like to inform you that ESPN HD and Star Cricket HD channels has been replaced with Zee Studio HD and Sony Six HD. We are not providing any adjustment of Rs. 50 per month to any customer as we have replaced but provide two channels also. We assure you that the feedback and comments regarding the same has been forwarded to our concern department.

We would also like to inform you that from time to time the commercials are revised between Airtel and channels. We are carrying 15 HD channels on our platform including a few from Star TV group. We would have no problem carrying two more. We are still trying to commercially negotiate for these channels. If successful, we would bring them back on our platform and inform you through relevant media.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards,

Subhash Prashad
digital TV
bharti airtel limited

CUSTOMERS REMARKS: THEY HAVE WITHDRAWN 2 TOP QUALITY SPORTS HD CHANNELS AND REPLACED THEM WITH 2 HD CHNLS OF MUCH LESSER QUALITY FOR THE SAME PRICE. THEY HAVE GONE BACK ON THEIR WORD SENT BY SMS (SEE 1ST EMAIL ABOVE) TO REFUND THE RENTAL COST OF THE WITHDRAWN CHNLS.

I am an Airtel mobile prepaid customer. On 20Fed 2013 around 3a.m at night I received a sms saying I have downloaded something called 'fashion show' & for that I was charged Rs5/-. I was neither downloaded such thing at night, nor connected to internet on that period of early morning. Next morning I called twice to 121 airtel customer care & requested for refunding money which they deducted. After 2nd request they refunded the money. Next day on 21st Feb 2013 same sms appeared on my mobile & Rs.5/- was again deducted. Again in the evening I called 121 customer care, & requested to refund the money. But this time they denied to do so. When I asked if they'll continue this type o[censored]nethical activity, the customer care guys promptly replied, they'll continue such Unethical activity. More over that guy said- I can go to Consumer Forum & they care a damn. I eventually recorded entire conversation. The conversation was in Bengali & the mp3 file is attached.

Recorded Conversation::
http://usabilitystudio.in/call_21_00_45_OUT_121-clip.mp3

Airtel promised me unlimited data usage per month for Rs 350. At that time there was no 3G and all 2.5G. The name of the plan itself was "unlimited data". I continued that plan for 2 years with the hope when 3G will come I will be able to use same plan even when less costly plans were available.
When 3G launched they simply changed the name of my plan to 2G plan and did not gave me 3G.

Also they kept increasing late fee bill payment fine without any intimation.

Dear Sir,
My Name is Ravinder Singh S/o of Satyavir Singh a resident of V.P.O.-Bassai, Distt.- Mahendergarh to the Airtel Tower Installed in concern of selling of Diesel in lot of amount since it was installed is as Follows:1. The Airtel Tower has been Installed in the personal Land of Mr. Ajit S/o Balbir Singh, V.P.O.-Bassai, Distt.- Mahendergarh ,Pin-1230292. This land is our shared with Mr.Ajit who is my cousin brother and he and his family is a fond of dishonesty from long times.
Mr.Ajit & his brothers (Pardeep & Rajesh) is doing some illegal job like selling out the Fuel to the people which can be used in the Generator to supply the electricity to the Tower. And this is unknown to the Airtel Management. Some how this is corruption.3. Use to charge the mobile phones at the tower of their known persons and waste the electricity allocated to the tower.4.He himself intentionally run the generator set by opening all its cover which creates lot of noise and it leads to the sleepless night.
There is no Responsible person from the Airtel company at the tower from starting and Mr.Ajit & his brothers (Pardeep & Rajesh) do as they would like to according their own will like doing some illegal job like selling out the Fuel to the people which can be used in the Generator to supply the electricity to the Tower.
There is also sharing of some other Tower company likes VODAFONE AND Other on this tower.
They also sell other item of the tower which are made of costly metal.
We already complain about this to some Airtel person who are coming to supply diesel.But they are not taking any step against them.I guess they are also corrupted in this matter.
We want to aware you about this and promise you to give you full support from us if you are
Willing to taking some action against the corrupted people..This is my Humble request to get this illegal fuel selling stop and take some strict Action against him and consider all the above mentioned point. Awaiting for your corrective Action and kind support from the Airtel Tower Installation management.I would be reachable on [protected],[protected]
ravindersingh.[protected]@mrei.ac.in ; [protected]@gmail.com ;Regards
RAVINDER SINGH
B.Tech in ECE & Pursuing M.Tech in ECE
Also working as a RESEARCH ASSOCIATE at MRCE,FARIDABAD

Dear Sir

We are living at S-1/214, Gali no.5, old Mahavir nagar, Tilak nagar, New delhi -110018 actually from last seven years mobile tower of Airtel has been installed on the roof of above given address and it is residential area. There is radiation hazard by it because they fixed it in residential area. Also there is no any cleanness due to garbage rain water stuck on the roof area and damp (seelan) has been started in the given address and POP started fallen down from celling. It may be cause of big and dangerous disaster.

actually lots of people are facing problem from mobile tower.

Some people is saying that we are getting pain in head.

Some people is saying that we are getting pain in chest.

I have complaint to Airtel but they have not taken action on this matter

Please remove mobile tower from above mention address so that we can save our life.
Rajinder Singh, Parvinder singh r/o S-1/214, Gali no.5, old Mahavir nagar, Tilak nagar, New delhi -110018. raj.[protected]@yahoo.co.in

Hi ,
i have submitted proof for a Mobile Number Portability change in January 5,2013 and paid Rs.75 in an Airtel Show room ,Karur and i have given request for a change of network to Airtel from Docomo.Still now i haven't received a single message regarding this MNP change.When i called Airtel Customer care they told me that they haven't received a request regarding this. I have called Docomo Customer care 4 times and they told me that problem is with Airtel and today(22-February-2013) when i called Docomo Customer Care they told me that "your request reached us after 15 days from UPC code request and hence we are cancelling your request".I have lot of network issues in docomo and hence facing mental stress. Please take this complaint seriously and provide me a solution.If i dont receive any feedback then i will fire a case against these two companies in Consumer Court.

Airtel is cheating by activating DIALOGUE BAAZI.

I am Koushik Samanta, living in Kolkata. My Phone No is [protected] [Airtel No]
Today (21st Feb, 2013) I have seen, my mobile balance is very low. I viewed my last 5 transaction for VAS. I was just astonished to see, a value added service is activated from November, 2013. And rupees 5/- is being deducted from that month. I can see only 25 rupees is deducted from the history of last 5 transactions.

I have never subscribed for this. What kind of fraud is this. If I have to call customer care they will charge me again for that too, which means I have to lose some more money. If the educated are being cheated like this what about the uneducated in the village who doesn't even know English SMS. They even will never know that they are being fooled.

I need the total amount which was deducted for this cheating.

Hello,
My name is Sanjay Oak. I had submitted a complaint some days ago. Some days later, I received a call from no +[protected] and the person asked me to send me a message on 1909 to stop every service I have subscribed to. I had already done that and still I am getting AM-BLALRT messages.
If it is not possible to stop those messages by AIRTEL, let me know what further action I have to take. My number is [protected].

I have requested for a new broadband connection on Feb 9, 2013 via airtel.in website. A person named Suthagar from airtel called up on the request and visited the house after 5 days on Feb 14, 2013 and took Rs.500/- as advance for installation. He promised us to finish the installation by Feb 16th. It has been more than 5 days since the promised date, but we have not seen any progress with the request. When called him, he kept promising, the connection would be available the next day failing which he would return the money back to us. But, till today nobody has visited the house to setup the connection nor responding properly over phone as well. This is really painful to go behind them everyday for no action.
Ironically, we received a msg today saying, "The connection has been setup along with user details", which is ridiculous.

I would like to take necessary actions immediately on the concerned person and the team who is responsible for this and am expecting immediate refund of my money.

Thanks in advance,
Swaminathan Vetri

Dear Sir/Madam,

I made a request to re-nstall my mobile no [protected] on dated
[protected] and submitted all documents as required from me at airtel
relationship center and give me a sim card that my number will be
activated in 7 days but it takes so long time. After that they send me
a massage on the date[protected] that my address is not get verified
by them and therefore i was advised to submitt the application for
re-installation once again. I follow the same procedure once again and
submit a new application on[protected] and this time airtel executive
come to my home on dated[protected] without informing me and that time
i was at office so that executive meet the land lord there. Same day i
called at airtel relationship center to know the status of my mobile
no ([protected]) and then the executive said to me that i was not
present at that time at home so my mobile no ([protected]) can not be
active on that basis and then i take appointment for the dated
[protected] at 12.00pm and had taken leave from my work and waiting for
the executive but the executive not come to home. i tried many time
the airtel executive no ([protected]) and [protected]) but no one pick
up my phone. i am following the same from[protected] but till now it
is not yet resolved. Past history of my same mobile no ([protected]) is
very clear and all fine and still i am facing this problem for so
long.

i request you to please look into this matter and get this resolved as
soon as possible because i was using this number for more then 4 years
and i block this no due to my visit to indonesia and also inform that
i will need this no after around 3 months later.i need this no because
all my contacts have this number to contact to me and without this
number([protected]) it will be a big difficulty for me.

i am looking forward to your response in this matter.

Thanks & regards,

Satendra Ttagi
[protected]

Sir, i purchased 1 airtel postpaid sim card[protected] & IMSI no- [protected] h-2 card) air tel customer relationship form individual/company reimbursed :-serial no dlpa 428547, my driving licence xerox copy and local rashancard & 10th mar cit as document... Boy air tel field both sim card will activate with in 2-3 days,but after 3 days only no. Is still not activated even more than 5 days.. When i called that boy he always given new excuses... Please this is my humble request as soon as possible please activate my Sim card.... Air tel my number:- (mo.[protected]) air tel provider name :- vi ten is contact no:[protected] sir my contek number [protected] my name Manish Kumar Hooda

its my second complain against airtel here but my problem not resolved properly after my 1st complain i got a call from [protected] they just do a formality and credit my no with rs 27 but my roaming free pack is not activated yet and my balance is deducded for roaming . i am airtel prepaid user my no is [protected] i recharged my no by 177 on 29 nov 2012 and get 180 days free roaming all over india but after 26 jan 2013 my balance is detectd continuously for roaming i complaint thrice in airtel care but they are not solving it. complain no given by airtel are Cbnra[protected] CWRCH[protected]
CWRCH[protected]
plz help me get my unnecessarily deduction charges back and compensation.
Bharat Arora
contact no : [protected]
[protected]

I have applied for mobile number portability for my existing airtel number. i am not satisfied with its services at all. Its been more than 20 days since my application and till date they not realised my number and have stopped all customer care services at my number particularly. as a consequence of which, Idea cannot allot me its number; i want to switch network to Idea. i am finding myself helpless and my bills are running in thousands. I want a proper response from the Company or Court of Law shall be the only option available at my end. Kindly help at the earliest.

I made an online recharge on my Airtel 3G connection no. [protected] on 17/02/2013 using net-banking (ICICI Bank). Although my account was debited with an amount of Rs. 759, but recharge was unsuccessful.

I later recharged the number through a vendor with the same amount on 18/02/2013. This time the recharge was successful. Can I please get a refund for my earlier (unconsummated) transaction? The transaction details are mentioned as follows on my bank statement:
BIL/[protected]/0107/[protected]/[protected]

Look forward to a resolution!
Thanks
Snigdha

dear sir/madam
i am the airtel money customer. I had recharges my number for Rs.755 on 9th feb.@ 11.57am. For 3G. Money was debited from my account but recharge was unsuccesful and i got a sms that my debited money ll be credited back within next 3 days, which has not yet been done. While contacting cust services couldnt satisfy me but had lodged a complaint. these people have been contacting me but all in vain. it has been a two weeks time by now.
I request u sir to look into the matter.

Lateef Mir
[protected]
txn Id::60626630:
complaint no: 6907046:
amount debited: 755. On date 09 feb.
complaint has been registered vide reference number CONRC[protected]

Respected Sir/Madam,

I was using Airtel Broadband Service till November 2012. In November, the Airtel broadband service was unavailable (5th November 2012 -

18th November 2012) due to some technical reasons as told to me by Airtel support executives.

The service was restored on 18th November's night and worked for couple of days. On 24th November 2012, I got an SMS regarding Airtel

fixedline & broadband service outage. Till, 26th November the service wasn't restored.

I had written about the unavailability of the service to their support executives, Appellate, and Nodal officers.

On 26th November 2012 I requested (email) them to deactivate the broadband service.

On 7th December 2012, I got bill for the period : 05/11/2012 to 04/12/2012 (1,292.14/-)

I requested them to send me corrected bill (amount based on the number of days the service was available). I didn't get any response. I

also contacted their support for the same over phone. Whenever their customer support executives called me for the Bill payment, I told

them to send me corrected Bill and their reply was they will check the records.

Now they have doubled the amount (2391/-).

On 8th Feb 2013, I received an email from Collections.[protected]@in.airtel.com which is as follows:

[protected][protected][protected][protected][protected]
Subject: FINAL REMAINDER FOR YOUR AIRTEL LANDLINE NO :- [protected]_kk

Dear Sir/Madam,

Name: Sandeep Paul .

Airtel Del No: [protected]_kk

Account No: 14365642


This is regarding non payment of bills towards the above said account for a net outstanding of Rs.2391 which is not paid from past few

months. This is to inform you that payment needs to be made on or before 22/02/2013, to avoid further legal proceeding.

If payment is not made on or before the mentioned date, there will be a legal letter which will be initiated from Lok-Adalat.

For further clarification, Please feel free to contact Jackline-[protected]

Please do not reply on this e-mail, for further communication mark a mail to
airtel.[protected]@gmail.com

Please ignore this mail if the payment is made.

Regards
Bharti Airtel Ltd

[protected][protected][protected][protected][protected][protected]

I emailed to airtel.[protected]@gmail.com for correction in the billing amount but I didn't get any response.

On 12 Feb 2013, I called Jackline-[protected] as mentioned in the above email with my concern. She said she would reply to my email but I

didn't get any response.

On 19th Feb 2013, I wrote to Airtel Appellate and Nodal officers for correction in my billing amount.

Today i.e. 20th Feb 2013 I have got a notice from SHIVA & RAWLEY ADVOCATES for the payment within 7 days. If payment is not made, they

will take legal action.

Kindly, give me your valuable suggestion.

Thanks and Regards
Sandeep Paul

Hi m G.U:Somanna ...... Actually m here to inform u tat i had taken a airtel 4G connection in august month n from the day one i wasnt able to use it properly coz the connection was not gettin connected n from the day one i had been giving complaint on this to the customer care more dn 5 to 10 times but not even a executive have come home to solve the problem nor they responded for my complaints dn later i called them n told them to disconnect it as i don wanna continue wit the connection so they told fine n they took the modem n refunded the money of the modem n also told me not to pay the bill incase if i recieve but after a long time like 3 to 4 months they suddenly sent me a bill n i told tat m not suppose to pay as i ve been told to do so n now all of a sudden they ve sent me a legal notice so wat should i do n more over m not in position to attent the court n my airtel 4G no is [protected] n my account no is [protected]n the outstanding amount they ve sent is 1690 so plz help me out in this thank u .....