[Resolved]  Airtel Mobile Connection — connection debarred

Airtel Mobile Connection — Disconnect without any intimation

Reg. Mobile no. [protected].

I have bought this connection on 16th May, 2008 and I have already submitted ID Proof and Address proof alongwith registration form. And after a week Airtel companies executive has also collected again ID proof and Address proof and made verification. and on Monday 02nd of June, 2008 I have received Bill of this connection and a complantory letter from the Airtel company.
But, from tuesday 3rd of June, 2008 I try to call on this number (At residence). Than I have been getting a message " This number dosen't exist".
and Today 05th day of June, 2008, When I wanted to know about problem from its customer care number [protected] & 121 Than they told me, We unable to access this number and Its already disconnection and Its not allotted and you may go at your nearest outlet from where you have bought it.

So, Please solve my problem as earliest
my alternate number is [protected]

airtel service is very bad in uttranchal village

Airtel Mobile Connection — SMS of payment due for unpaalied and un aloted connection

Dear Sir,
I have your airtel connection and my cell no.[protected]. My account Number is[protected].And I have received the sms that your airtel fixed line payment is due. But I have only one airtel connection i.e my cell no. [protected]. And I never applied for amy fixed line. and confirm about this sms. and arrange to send in correct account only.

kind regards

Balwinder Saini

Airtel Mobile Connection — Charging my Credit Card after two months of service discontinued

I have discontinued my airtel mobile connection taken in Bangalore in the month of June'08 as I got transferred to Mumbai, Subsequently I have checked that the mobile no is not active, but to my surprise I found that Airtel has charged in to my credit card account through auto debit facility in the month of July and August.
I have written a mail to [protected]@airtelindia.com as I couldnot contact customer service over phone, but I have not received any information on what they are charging my credit card and not even received any confirmation for discontinuing auto debit facility as it was done through standing instruction to Bank the autodebit facility has to be stopped by airtel.

Airtel Mobile Connection — Persistent verification problems and resultant trauma

I have taken an Airtel Mobile Connection (Pre-Paid) bearing number [protected] during the month of July 2008 from Nasik after duly submitting all the required documents as prescribed by Telecom Regulatory Authority of India.

I had received verification calls from Airtel and have provided the details as required by the Verification Agency. Later I received a string of SMS from Airtel on 5.8.2008, 6.8.2008, 7.8.2008, asking me to resubmit the required documents stating that my verification has been unsuccessful. Although I had taken the trouble to resubmit the documents, the Airtel services to my number were cut for almost a week. I am not a native of Nasik and am facing problems in accessing the Airtel Relationship Center too. After persistently requesting the sales agency from where I had bought the SIM, my services were restored.

On 21.8.2008, I received an SMS from Airtel saying I would receive a verification call. I did receive the verification call and provided the required details. Again on 25.8.2008, I received an SMS from Airtel saying I would receive a verification call. This time too, I received the verification call and provided the required details.

Yesterday, 16.10.2008, I received an SMS yet again saying that my verification has been unsuccessful and that I am required to resubmit the documents another time. I had contacted the Customer Care at 1600 hours (Mr. Praveen) again to report the difficulties I am facing. But I was told to resubmit my documents to ensure uninterrupted service.

I am constantly put at unease by the SMS and verification call from Airtel. Also at this juncture, I would like to mention that Airtel has been activating Chat and other services that I have not subscribed to and charging tariff from my talk-time balance for the services I have never used nor intended to use. Constant follow up ensured that the amount debited from my balance was credited. After verifying with the Customer care officer, I had also sent an SMS to activate “Do not Disturb” to which I had received an SMS stating “You have not been registered in NDNC category”. I have been receiving promotional calls and SMS which are unwarranted.

I had even bought a Reliance Mobile Connection owing to the fact that I am constantly troubled by Airtel and its services. Also adequate Airtel network coverage is not available in certain areas and most acquaintances have reported that my number is unreachable most of the time.

I still am retaining the Airtel Connection since I have given this number to innumerable friends and acquaintances of mine, most whom are in South India and abroad and it would be hard to retrace and provide another new number to everybody.

I am thoroughly traumatized and disturbed by the services of Airtel.

I hereby request you to provide respite from these troubles I have been facing. I would be most grateful if the services are set right.


Yours truly


Tibine Mathew Varghese
[protected]

Airtel Mobile Connection — Outgoing and incoming services are debarred

Sir,
After giving the required documents such as photocopies of voter ID card, Passport, and local residence proof with the complete filled up the form for outstaion customer, I am not getting the outgoing and incoming facility from Airtel. So I planned to go for judicial help against Airtel company.

SWAPNAJIT PATTNAIK
C/O - A. S. RAO
MIG I-/849
HUDCO, BHILAI
C.G.

Airtel Mobile Connection — DEDUCTION OF SERVICE CHARGES

I AM RECEIVING A MESSAGE FROM STAR OF THE MONTH SERVICE AFTER EVERY TWO OR THREE DAYS AND I HAVE BEEN INTIMATED THAT YOU HAVE BEEN CHARGED RS. 10 FOR SEVEN DAYS FOR PROVIDING ME THE SERVICES OF START OF THE MONTH.

BUT SIR SORRY TO WRITE I HAVE NEVER REQUESTED FOR THIS TYPE OF SERVICE. KINDLY STOP SENDING ME THIS MESSAGE AND DEDUCTING MONEY FROM MY ACCOUNT.

MY MOBILE NO. IS[protected].

SECOND, I HAVE PRE PAID CONNECTION AND I GOT MY CONNECTION RECHARGED FOR RS. 555/- AND TOP UP FOR ONE YEAR FOR REDUCTION OF CALL CHARGES IN AUGUST, 2008 UPTO AUGUST, 2009. BUT TO MY UTTER SURPRISE SINCE LAST MONTH I HAVE BEEN CHARGED RS. 1/- FOR EVERY AIRTELL TO AIRTEL AND AIRTEL TO OTHER MOBILE PHONE. KINDLY LOOK INTO THE MATTER AND RESOLVE MY PROBLEM AS I AM LOOSING MONEY DAY BY DAY.

MY MOBILE NUMBER IS[protected].

Airtel Mobile Connection — careless customer care

Respected There,

My team and me woking in a project at IIT kharagpur. We have taken postpaid corporate connection from Airtel. We work for Wipro and the mobile bill is paid by our company. Since we started our project at IIT Kharagpur we experiencing horrible network connection. Even after repeated complain at customer care it seems airtel is least bothered on paying any sort of attention to this problem. Currently from 14 th of September we are not getting any network. We would request to you look into this and help us in this regards..

regards..
Joy Mukherjee

Airtel Mobile Connection — Unnecessary charged of WeeklySub Subscription without my consent

All Concerned,

I had a connection of Airtel [protected].

Today I got a SMS from "AirtelLive (AL) 54321 at 09:15:56 dated 28.09.2009" for deduction of subscription service from Airtel of renewal for WeeklySubscription service, WHICH I HAD NEVER APPLIED OR REQUESTED FOR.

Earlier also many times I had complained that the company is charging for the services of anything which i am not using or demand till date FOR MMS AND OTHER OFFERS.

REQUESTED TO NOT ADD ANY UNNECESSARY CHARGES FROM CUSTOMER,,,,,,,,,,,,,,IT WILL RUIN YOUR COMPANY NAME TOO IN THE MARKET..........

Hoping


VIRENDRA KUMAR VATS
E-mail: virendravats.[protected]@gmail.com
Mobile: [protected]

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

Airtel Mobile Connection — unwanted sms

I am getting sms jokes from 55382 in my mobile no. [protected], perhaps it has been subscribed unknowingly by kids. I would like to discontinue this service with immediate effect.

I am also facing same problem, When i call to cc they tell me your phone will be activated in 24 hur. but after 72 hurs. it is still not working. no staff is taking responsibility to get my work done . so now i am also thinking to take an actoin against Airtel company.

Airtel Mobile Connection — Service Complaint

Dear Sir,
I would like to complain against Airtel Customer Care services for npt solving my problem and keeping me on hold and my complains no action was taken. I took airtel sim card to get better services(phone line and internet services) From day one i was not able to reach any of customer care for any guidance i needed. Every time i called them my phone was put on electronic messege ""please dial 121 to get..." First of all i wanted to complain for very frequent disconnection of internet on my phone.Second complain is 3G s not working on my phone. When i choose dual mode in network connection,it says i dont have 3G service and when i select 3G option my phone line is disrupted. Third complain is from today morning my account is getting deducted, Evrry minute i get the messege that sms/call cost either 30 piase,60 paisa etc. I didnt bother much because it was some paisa,but last messege deducted 43 rupees,this is too much. U can imagine,every minute if it deducts 30 or 60 paisa,how much it might have deducted till now. And once 43 rupees.To whom should i complain to????I cant get through121....by luck i could get through it 4 to 5 times today and everytime i was put on hold by customer care,they cannot even communicate with us in proper English and when i tell them to transfer my call to their supervisor,they just put me on hold and disappear. What should i do with my complains???THis type of service they provide us??? My phone number is [protected]. I did try to reach customer care from other airtel mobile phone,they did promise me to check my problems,but i didnt recive any call or any response from any of airtel customer care...

Please suggest me what to do with this connection now? Should i swtich to other service providers????

asma begum
[protected]

I contacted everyone in Airtel, final conclusion they had given is "There is no fault from Airtel". If you want to continue Re-Apply. My mobile no is [protected].
This is the kind of service.

Another pathetic service by Airtel.

When i contacted everyone in airtel, they asked me to pay the outstanding amount and re-apply for new connection.

I had gone to Shapeinn Televenture, Airtel Relationship Center, S.V.Road, Malad West, Mumbai-64, stand in a Queue for 1hr and paid my outstanding amount by cash on 25th May 2011, 12:05PM. Till now, the amount didn't got credited.

This is really pathetic and worst service.
When we contact customer care, they will say it is Relationship Center's problem, so contact them. When we go to relationship center, they say it is system problem, go and contact customer care.

Even, the same happened with my other Airtel No in bangalore, [protected]. I submitted all required documents, after 2 weeks, airtel barred all my outgoing and said, you haven't submitted the documents. It is not our problem, go and check in the relationship center where you submitted documents.

Hello there,
This is to my utmost dissatisfaction that my sim is not yet activated. I had gone to Shapeinn Televenture, Airtel Relationship Center, S.V.Road, Malad West, Mumbai-64, on 28th May and got an micro sim issued for the same number. The customer care representative assured that the sim will be activated within 24 hours (normally i dont think so much time is required, in general it is done on real time or at max 4 hours), though not satisfied with the time i agreed. Next day i.e. 29th May the sim was still not activated till 1 o clock, and i again went to the customer care and asked the reason. They said that they have to mail and that too will not happen today as it was sunday so he said that it will get activated latest by monday morning. Its now 8.00 clock (30th May) in the evening and it is still not activated. When called the customer care, it said that i have to go to the galary. My job timing is 10-7, which normally extends to 7.30 - 8 i will probably not get anytime to visit it at least for the weekdays.

Really disapointed with the service and that too being an airtel customer for more than 3 years, and i think the customer care is not at all responsive to the customers and it is not the first time, in recent times i have faced such type of issues too, no really sure to continue with the service.

For your reference my airtel number: [protected]

It is not resolved yet, i re-applied and got connection.
Still not yet reached debar level.

the issue is resolved now...!!

Once again Airtel proved that their service is worst.

On June 1st 10pm, they barred my out going.
1) I called customer care at 10:30pm and asked why my out going is barred, he replied that system is down call after 2hrs. Then i asked customer care, i have to wake up till midnight 1'o clock and call, then he replied yes. While i am asking the question, he cut down the call.
2) After half-an-hour, i called customer care again and then asked the reason, he replied address verification is negative, then i asked what is the reason, he said, i don't have information.
3) Today (June 2nd) morning again i called customer care and asked the reason, he also said i don't have information.

Not the end of the worst service:

1) I got a call from Airtel for verification. The guy asked me Date of Birth i answered, then he said my system is getting updated will call you after sometime.
Before calling the guy doesn't know his system is getting updated?

2) When i had taken connection, i asked for one plan and they had given me another plan. It is more than 10 days, i mailed, called customer care, done everything. Till now no change in the bill plan.

3) Customer care people doesn't know Corporate connection plans, then whom to contact for that?