[Resolved]  Airtel — Mobile Number Portability

airtelindia — regarding not availing mobile office during roaming

My mobile no.[protected] belongs to West bengal state but now I am in pune Maharastra state.I had easy recharged Rs.498 to access Mobile office for my pc/laptop .Customer care West bengal adviced me that there is no any extra charge will be charged during roaming and you can easily access mobile office but till date I have not yet accessed mobile office on my phone error giving on mobile that "Pocket data not available check Network service".please do the needfull urgentlly
thanking you sir

airtelindia — nonrecpt of bill for april 2008

MY D/INLAW T.BHAGYALAKSHMI IS HAVING AIRTEL LANDLINE AND BR BANDCONNECTION (PH NO[protected] HYDERABAD.APR 2008 WAS NOT RECD HENCE CONTACTED 121 AND LODGED 3 COMPLAINTS AND SEVERAL EMAIL MGES SO FAR DURING LAST WEEK BUT OF NO AVAIL.THIS IS DEFICIENCY OF SERVICE LIABLE FOR LEGAL ACTION.

Umiya Mobile Malu — document

I want sent a custmer document please sent e-mail id of vodafone company in gujarat on my mobile no [protected]

I have requested porting of my Airtel Prepaid number [protected] by sending PORT [protected] to 1900 at around 1 AM, January 20. I haven't received my UPC yet. I checked with your customer care executive, and he replied that it will be sent soon. But till now it has not been received. Please follow up and send me my UPC soon.

Please note that I have logged this complaint at around 9:15 AM IST on January 20

Got it now after sending SMS again, still it should have been sent after first SMS itself, I spent additional 1.50 Rs - 1 Re for SMS and 50 Ps for speaking to your executive. consider this complaint as closed

Airtel — Non acceptance of application for mobile no

I have opted for mobile number portability
For my Airtel no [protected]
The required porting code was generated on 20.1.2011 around 8am
My form is rejected with a reason that the required code is required to be generated only after 5 pm on 20.1.2011

airtelindia — Non acceptance of mobile number portability form

I have opted for mobile number portability for my cell no
[protected]
I had generated the port code on 20.1.11 around 8 am
My form is rejected by Airtel on the ground that the required port code is needed to be generated after 5pm on 20.1.11

I applied for MNP on 20.01.2011 and received UPC code on same day but till 01/2/11 they did not completed the formalities from AIRTEL without any reason. After discussion till nodal officer there is no solution from any body.

AirTel — Number Portability

I am an old consumer of Airtel, now I want to change the service provider with the help of number portability.I send the request to 1900 and get the UP ID (AA162498) code ,and submit the documents to another service provider BSNL.After few days I got a sms "Your port In request for Mobile Number [protected] has been rejected by your service provider due to legal reasons". Later I contact to Airtel customer care they people says we don't have any rights to stop you to move another network provider.BSNL people says the old service provides not permitted to leave you. Now my UP ID was expired, again I send a request to 1900 to get a new UP ID but still i didn't get.

Hi,

Please do not worry... kindly wait.

'Airtel Presence' will soon come and 'Paste' a ready made answer here.

I am umesh singh. I am using airtel connection of no. [protected] since from last five year. I want to port my existing number to uninor for that I had submitted the mobile no portability form and purchase the new uninor sim card. On the 5 Feb 11 ( Saturday) at near about 8:30 Am i received the call from the airtel and the conversation between him and me is below:

CCE: sir may i know the reason why you want to switch your number?
ME: i don't think that i need to explain you as i am not alone to port my number, you had lost lot of your customer.

CCE: on which network you are porting your number?
Me: to Uninor.

CCE: why sir? they have the high call rate as compare to our network.
ME: but they don't deduct the balance as you are deducting even when i don't use the service.

CCE: sir i will stop all the service message and the caller tune (i think only airtel have the modern network that can activate the caller tune itself) on your number then no balance will be deducted?
Me: but i had already purchase a sim card of the uninor.

CCE: thats not the big issue i will resolve that.
Me: How?

CCE: i will refund the Rs 50 on your number and that is the price of the sim card.
Me: but what about the other things because of that i loosing my balance every day?

CCE: i will activate Don't disturb service on your number than don't receive any promotional message.
Me: ok but what is the guarantee that in future i will not face this kind of problem. it should not like that just after 15 days the problem will start again.

CCE: sir don't worry about that it will never come in between beside that i will also offer you the special call rate i.e. 1p/2Sec.
ME: for local or STD?

CCE: for both, local as well as STD.
ME; and what is validity of that, for one month?

CCE: no sir its the life time. for the lifetime u will get 1p/2SEC for the local and also for the STD.
Me: ok. tell me the final thing what i will get if i stay to your network?

CCE:sir i will refund the Rs 50 and beside that you will get the call rate of the 1P/2Sec for the local and the STD.
Me: ok for that what i have to do?

CCE: for that you send the message to CPR [protected] to 51619.
ME: than how much time it will take to activate all this?

CCE: just 48 hr.
Me: 48 working hr or.........

CCE: from the time you send the message, the 48 hr is calculate on that.
Me: ok than i will do that.

then at near about 11:00 Am i sent the message CPR [protected] to 51619 in reply of that i receive the message from the airtel for thanking me stay at the largest network provider.


till now the above things are not activated so in regarding this i talked to their customer care executive on Monday 7 Feb 11 and i was completely shock when he gave me the reply that the offer told to me was over on the 6 Feb 2011. then he said to me that i will give your number to our senior and we will back to you in the next 24 hr.

NOW my kind request to airtel is that at least proceed my request of the number portability so that i can change my no. i am cheated by this airtel and always i am loosing hear.......
i think i had committed biggest mistake by choosing airtel.

Umesh singh
[protected]

still waiting for the answer, wasted two hour at the viman nagar airtel relationship center, still no answer. even customer care executive disconnect call themselves without solving the issue. Fed up of AIRTEL

Now from today they start charging me Rs 1/sms. which is earlier 50ps per sms...what else u can expect from the airtel

I have opted for porting from idea to airtel on[protected]. the porting of my number is done on[protected]
since the date of porting till now my new airtel sim has not been activeted.i have not incoming outgoing on my mobile number. i have contacted many time to costumer care each time they gave me a new excuse one says your document are not complete another says it will be activated till 4:00 pm.i have herd such answers many time. but not the solution during this period my sister's marriege ceremany is completed and i suffered many problems in marriage.
my number is [protected]

DEAR SIR.
I HAVE SENT A REQUEST TO PORT MY AIRTEL NUMBER TO MTNL.
BUT AIRTEL IS REJECTING MY REQUET .I CALL THE CUSOMER CARE OF AIRTEL BUT NOT GETTING ANY SATISFACTORY RESPONS FROM AIRTEL .PLZ HELP ME TO PORT MY NUMBER TO MTNL.

hello sir
i am ishan bagadiya from indore.i applied for MNP on 25th jan from docomo to airtel.i received message from airtel about porting request accepted after 2 days.Then after 5 days i got the message about porting validiated.but from 2nd feb both my numbers are not working.on contacting the airtel office they told 2 more days.but today till 9 th feb none of my numbers is working
Kindly help

Ishan bagadiya
[protected]@yahoo.in
[protected]

Dated :10/02/2011

To,
Nodal Officer Gujarat,
Airtel.

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Hi,

I have applied for MOBILE NUMBER PORTIBILY from IDEA to AIRTEL (MOBILE NO: [protected]) on 21/01/2011 and i was told that it would be done within 7 days as per TRAI RULES AND REGULATIONS. Today is 10/02/2011 and my no. is not yet completely transferred to AIRTEL. Outgoing calls are active but incoming calls are inactive. I have called to the MNP HELPLINE NO. = [protected] but there were not able to provide me clear instructions and i was told that my ID's has been rejected from IDEA. I went to IDEA CUSTOMER HUB as well but they said that there is no rejection from there side. Everytime, i called in AIRTEL MNP HELPLINE NO. = [protected], i was told that i will get a call within 24 hrs or 48 hrs, but i have nver received any call from them yet.

I also went to your AIRTEL CUSTOMER HUB at ALKAPURI, BARODA several times and there the manager HARDIK told me that there is some technical problem instead CUSTOMER CARE kept saying that my ID is rejected from IDEA. HARDIK was not helpful. He said all this without even checking my account. 3- 4 days before, i visited your AIRTEL CUSTOMER HUB at ALKAPURI, BARODA regarding same problem and the associate SWATI took my issue. She said that i would need to resubmit my documents again as the UNIQUE PORTIBILTY NUMBER which i generated before was facing some technical issue. I submitted the documents again and i was told that the incoming calls will get activated within 2-3 days. But the service is not yet activated on my phone. My IDEA COMMECTION (with same no. = [protected]) is also active. I can make and receive calls from my same IDEA NUMBER. I want you to please take proper action on it and get my issue resolved within 24 hrs.

This is the last time, i am requesting you to take action on it and if my problem persists, I am ready to file a complaint with the CONSUMER FORUM as I am protected under the CONSUMER PROTECTION ACT of 1986.

The consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to the deficiency in your services.

Regards,
Udit Nagar
Mob: [protected]
4, Umiya Kunj Society,
Maheshwar Nagar,
Delhi-110051.

Bharti Airtel Limited — Mobile Number Portability

I am using Airtel No. [protected] as corporate connection under Post-Paid Scheme. DVC issued letter to Airtel as per terms of contract to seggregate my number from the CUG scheme with immediate effect and accede to my request of porting vide UPC No. AK531768.The said letter bears the number EDCON/CO8OMN/Mobile/829, Dated 02-Feb-2011. In pursuasion to the advice of DVC to Airtel for exiting my mobile number from the CUG Plan of Airtel and request to Airtel for accedeing to my request for porting, vide above UPC No.AK531768, I wrote mails after mails but never received any concrete reply. However, they called giving me misleading informations like they have nothing to do except the new Service Provider who will do every thing. Then on 8-feb-11 I received a call that due to my outstanding balance of 0.78p the porting can not be done. When I approached Airtel that this was their regular practice to adjust the balance paise with next bill, they agreed 0.78p as not an issue and said they have not rejected the request on this ground.
Airtel did not tell any thing about my request for porting out the number but always gave vague and irrelevant reply. On 09-Feb-2011, after I got SMS from 1901 ,I could know that my request for porting has been rejected by Airtel on grounds of outstanding payment.This was not true because all the payment against the raised bill was cleared by me on 07-Feb-2011.
When bI contested over phone, bAirtel said that I need to make the payment o[censored]nbilled amount too otherwise my request for portiing can no8t be acceded to. Without going into any dispute regarding the payment o[censored]nbilled amount, I made extra advance payment on 09-feb-2011 itself to cover the unbilled amount. but I still found that their server was showing outstandiing. When I asked them to clarify, they said adjustments will be done only after the bills are generated.
As on 09-Feb-2011 my outstanding( billed+unbilled) was NIL and I brought this fact to their knowledge and requested for expediting the process of expediting.
I had also communicated with new Service Provider (BSNL) regading these developments. I was assured from BSNL that they will activate the new SIM within 3/4 days as the issue of outstanding has been cleared to the satisfaction of Airtel.
Airtel too agreed over phone, that there was no more any issue regarding outstanding and then over phone they started asking why I was going to leave.
Though this was my personal choice,I stated the facts. This being the corporate connection concerned officials of DVC were in regular touch with Airtel. Airtel seemed reluctant and though never said 'no', they secretly rejected the porting request on ground of outstanding (which was not trueb) which I could know only through the SMS from 1901.
When it was proved to Airtel with documents that there was absolutely no outstanding on 09-Feb-2011 and even today (11-Feb-2011b), it was my apprhension that they will harrass me by rejecting on some other ground and to my surprize, within just 2 days of gap when it was proved that all the payments including unbilled amount are clear, it was very surprizing to receive another message from 1901 (BSbNbL) of rejection by Airtel on LEGAL ground.
So even after constantly pursuing Airtel, they always kept me in dark and never gave appropriate reply to any of my a good numbers of mails. Even till now Aiirtel has not intimated anything to me about porting .It's only from the msg I received at 5b:50 pm today (11-Feb-2011) from 1901, I could know Airtel has cited LEGAL as the reason of rejection. I do not know what's legal about the porting when DVC has already instructed AIRTEL to seggregate my number [protected] from the CUG PLAN on 02-feb-2011 (exit from bundled scheme) as per the arrangement of seggregation with Airtel and I am just pursuing the matter as the benficiary.
I feel very much harrassed and have kept records of all the communication made with Airtel. The concerned official of DVC also have been requesting the concerned officials but their dillydallying attitude has crossed all the limits and generating a feeling of hatred amongst the users of Airtel who are being harrassed like me. How can one private organization indulge in such unfair means for harrassing but can they hold on customer by this harrasment to customersb? It is there fore requested that the needful be done by Airtel immediately without fabricating such reasons whichh are absolutely not true.

the same thin happen to me. my no. is [protected]. porting id is AX572387

Dear sir/madam,
i am a airtel customer since 2003. now i want to change my mobile number to other networks. i did complained customer care 09-feb-2011 at evening. " They told me, you're not eligible customer for mobile number portability. Because, You aren't cross 90 days.so, we can't change mobile number portability to your number".but, i used this number from 2003. So, why i can't my phone number to other networks.

my name: R.M.MOHAMED GHANI.
my phone number : [protected].

please, kindly inform to me, what i did to change my number.