Airtel Complaints & Reviews

This is in response to Airtel's horrible customer care service (which they now call Platinum care).
Airtel is troubling many of the customers with its wrong billing for postpaid customers and unnecessary balance deductions for prepaid customers.
The prepaid customers are experiencing deduction in their balance for the services which are activated by airtel itself and not by the customers, there is daly deduction for for many services which are not even shown active on mobile when we try to stop any such services. When we try to contact customer care there is noone at other side to answer our calls.....if they answer our call after hours or sometimes even days of calling them, they say that we have been using some services...but how are these services shown on their server if they are not shown on our mobile phones?? this means there is some internal problem with the servers or this is some cheap trick used by Airtel to take money from its customers.How is it that airtel could see such services activated and person actually using the mobile cant see it active on their cell phones? what is the use of such service of being there in the first place....
Airtels customer care is adding to customers didsatisfaction day by day.
IS THIS ETHICAL WAY???
IS THIS THE WAY FOR A COMPANY TO GROW....SPECIALLY FOR A COMPANY WHICH PROVIDES SERVICES AND CUSTOMER EXPERIENCE IS THE ONLY WAY SUCH COMPANY COULD GROW WITH???
MANY PEOPLE ARE HAVING PROBLEMS LIKE THIS BUT THEY DONT KNOW WHERE TO RAISE VOICE AGAINST THIS...

I am Sagar Jadhav, my mobile number is [protected], i am from maharashtra circle.
I have been using Airtel service since i started using mobile phone and i WAS proud to be associated with Airtel, but this is not true anymore.
Airtel is troubling its customers very much since a year or so.
I myself have been a victim o[censored]nnecessary balance cuts several times in last few months without using any services.
On 27th march 2012 at about 1.25 AM (i.e 0125 hrs) i did a recharge for 3G data plan of 675rs which promised 2.5 Gb of data for one month, but when i did the recharge i got only 1310 Mb of 3G data.
This is very frustating. Paying huge amount for a 3G data pack that too not giving what is shown is irritating.
When tried to contact customer care they had put my call on hold after listning to my query and then disconnected my call, then from same number customer care doesnt respond at all.
I tried to call from another airtel number then again same thing happened.
Airtel customer care is not at all responding and not at all rechable.
People at Airtel galleries are very arrogent all over maharashtra and not at all intrusted towards solving customers problems, this is the responce i have recieved from many airtel customers to whome i consulted before sending this email.
This kind of service is not expected from a company like Airtel.
I want this resolved ASAP.
I am paying for the services which i wish to use not for the mental stress caused by such bad services.

Hi,
This is really sorry to say that the best operator (as told by people around) has the worst response to customer complaints.
I have got Postpaid connection of Airtel in Delhi circle. Paying bills in the range of 15,00 to 2,000 per month. I have got an internet connection active on phone with Rs 198 Airtel Plan.
Everyday I get the message from customer care that my unbilled anount id Rs 18,000 or 19,000 etc excluding discounts. This does not clearly tell what is my actual unbilled amount as on date. I should be knowing it very well that how much I would be supposed to pay Airtel for my use.
And when I contact customer care service , they say they cant tell it and it can only be calculated after the full cycle of bill generation, in my case the bill gets generated on 8th of every month.
What the hell is this!!!Why cant I know in the middle of month that how much I should save for paying bills!!!
This month, they disconnected my internet service which I got started on 22nd March and on 24th March customer care is telling I have used 2GB of data and my limit is gone.
Is it possible in any way at any speed that I can use 2GB data in just 2 days????
Where is common sense??
I am really in trouble..Why did I opt AIRTEL!!!
Now when I ask their customer care to file in RTI..they answer..its your will..
What is this??

Aamir Ali Chauhan
[protected]

Hi,
Airtel DTH Service and behaviour desperately bad. STOP subscribing to it.
GO FOR OTHER DTH SERVICES APART FROM AIRTEL.
I bought the Airtel DTH an year ago, ONLY because of two particular TV channels, Angel TV and GOD TV, which were available with Airtel. All on a sudden four similar channels were combined together into a single viewing window, which is really unbearable to watch. We couldn't watch a single programme there. In spite of several complaints made, Airtel is completely unresponsive.
Initially the lame excuse was that there was a solar flair and it will last for a week's time and then it will be alright. Now even after two months, the same status of screening four different channels(including GOD, Angel TVs) in a single window continues. Now the response from the company is that it's enough to hear the sound and no need to view what's inside. What a bad service.
Should a company of this much repute behave so silly?
Renny

Hi I had received blank call from [protected] on my Airtel mobile no.


Time of Call: 10:20 am IST
Date: 27/03/2012


I searched on internet, and I found +9230 is code from Pakistan, there were many similar compaints as this on internet.Kindly help me in identifying who is this caling. This is a great concern.


Regards,

Ajay Singh

mob--[protected].
Now same complaint this month, i had faced this problem last month.my rental plan is going on but data,call &sms balance not get. What is the main problem of Airtel,that time they said me that that was a technical problem but now??? I think that is Airtel policy(bad policy).four days i complaint on Airtel presence but result...khaak...

Concern 1: Airtel Digital Setup box was replaced within 2 months of purchase, the onsite engineer replaced the setup box with a Faulty one(front panel broken) and had assured us that he would replace the setup box with a good one in days to come. We have made calls to Airtel Customer care few times post that and nothing reallly came out of those calls. We had also raised concerns on poor video quality and this concern got lost in the blackhole.


Few weeks back Airtel Remote stopped working , an engineer was dispatched to look at the issue and the engineer found out that the setup box was faulty. The engineer then found our that HDMI port was not SET at all and this was the reason for the poor video quality. He also noticed that HDMI Audio port was not working at all. The initial engineer who came to replace the setup box for the first time had realised that the HDMI Audio was non functional and had simply pushed the issue under the rugs and had setup the Setup box for Normal Video and Audio. THIS MEANS THAT WE DID NOT HAVE THE HDMI VIDEO QUALITY FROM DAY1 we installed the Airtel Setup Box. WHAT WOULD YOU DO TO COMPENSATE THIS LOSS TO US.




CONCERN 2: Airtel Broadband Franchise Representative had promised us that he(Sharan) would get the 999 plan changed to 600(incl service taxes) in the second month. He had however requested me to pay 999(excl ST) for the first month. I understood this FRADULENT activity when i got my BROADBAND BILL for the second time. The bill was still showiung 1111 and the Airtel Broadband Franchise Representative Sharan has was not been picking up calls from me in these few days.
Account #: [protected]



Thanks & Regards

I am using Airtel Iptv+Broadband Combo from past 2 years. But due to unavailability of good plans in Iptv+Broadband Combo, I opted to get this connection disconnected in the month of Feb-12. Here is when the whole story starts. I started receiving calls from Airtel asking that why I want this to be disconnected. I told them that the combo plan that they are offering have a speed capping at 5GB which is not sufficient for me & I told them that if they can provide a combo plan without capping than I can go ahead and keep this connection. After that I constantly received calls from the Retnetion Department which keep on telling me about the different plans for Broaband but they said that there is no Combo for IPTV & Broadband.

After a day or 2 I again received a call from Retention Department that the best they can offer is a broadband only plan of 1699/month in which they will provide 4Mbps speed and capping at 75 GB and for IPTV, I will have to pay 299/month extra. After confirming the plan offered to me twice I opted for this plan.

The main problem starts here...As promised by the retention department, my brodband was migrated to 1699 plan successfully but my IPTV was not started. When I called customer care for this, they told me that my existing IPTV account will have to be suspended and a new IPTV account will be created over my Broadband connection and this will take 3 working days and I will have to pay a sum of Rs. 750 for reactivation. After some heated argument with the customer care gut over the payment of the Reactivation fees, I agree for that and waited for 3 days but no response. I again called customer care and now the guy told me that I will have to pay Rs. 500 for activation and it will be done in 3-5 working days. Again I agreed and waited for 5 days but still no response..I again called customer care and now the guy told me that because of some reason my earlier request was not forwarded so he will log a new complaint and it will take 5 working days and I will have to pay Rs. 100. The request number of this complaint was 13171336.

Today after 7 days when I called customer care again, the guy named Sanjay with id 94392455 spoke very rudely and said that getting my IPTV activated is not possible and it will not be done. When I told him that all other guys said me different things he said that I am not concerned with others and said that this is not possible....When I asked him to transfer the call to some senior person he said that I am the seniormost person and will not transfer the call to anybody and even denied providing me the Nodal Officers Name and Email Address....

I would like the people here to get in touch with Airtel and resolve my issue

Hi,


I have purchased Airtel DTH services direct from Airtel. I am using DTH service at Amreli – Gujarat. It's pin code is 365601.

Since pruchased data I am getting issue realted set top box. My set top box is restarting randomly when i am watching TV. I have compained to Airtel so many times and explain the issue to Airtel as well as his delaer also. Airtel customer care executive told me that they will replace the device if required if it will not work after changed the setting and they have done. After changing the setting of set top box, still i am getting same problem and now and compalin again at customer services desk, but they are not reply me or any response me.

Could you please help in this case?

I have all email communication which I have sent to Airtel and his reply. Please let me now, you want to show it.

Thanks
Dipesh Patel

i am getting blank calls from this number [protected] its an Air-tel GSM number which i found out. who ever this guy is hes troubling me warning me for stupid thing and harassing me by saying my personal matters. i really don't know who it is because its getting serious. and it is troubling my routines and life. please take some proper action i want the persons name as soon as possible i hope u take it seriously.

I have bought through IVRS a Airtel digital TV HD type set top box.

I got message on 20.03.2012 stating my customer ID [protected] and Order ID 1403988. Installation was scheduled on 21.03.2012 by 9.00AM as per the sms message received from Airtel.

On 21.03.2012 two persons came from Airtel franchise to install the connection at @ 4.30PM. In our building they have common dish for entire building. So from 4.30PM to 8.30PM they tried getting signal but signal was not coming. They got tired of and me as well and they went back stating they will bring instrument to check signal strength.

Next day another i.e. on 22.03.2012 another set of people came and they told signal was okay and there is problem of HDMI channels having lock. I have two LED TVs one from Sony and one from LG. I had connected LG at the time of installation. I also thought there could be issue with HDMI, so I installed Sony TV and removed LG. Even after installing Sony TV the singal from HDMI was not coming.

I have brought both TV from Muscat. I was using Sony TV and my friend was having LG TV. We both were using Indian Dish TV set Top Box in Muscat through HDMI cable. There was no issue of transmission of signal.

Third day another team came and checked and found some problem with LNB. Then changed LNB and singal started coming. With this signal TV was working with AV connection and there was no signal still from HDMI cable. They concluded that TV is problem and the Set top box.

As I was not at home I told them that laptop is getting connected through HDMI in both LG and Sony then why Airtel is not getting connected. For this they did not have any answers. I think they cannot think beyond certain point. I have seen may cases where in they have changed Aitel set top box due to problem of signal not coming,

Moreover I contacted their customer care number [protected] on Friday i.e on 23.03.2012. Somebody in name of Ankit received call and stated that he will get resolved the complaint by Saturday evening. Till saturday evening no body called. I call up same number again and asked regarding my complaint status, to my surprise they told that no complaint has been registered. They registered complaint again and gave number 17266211 and asked me to call number [protected] in case of any issue. I asked whether they will come next day as it was Sunday. They told they will definitly come and solve the problem within 24Hrs.

Till sunday after noon nobody called. I again called same number and informed about my complaint. They asked for address. As pin code was wrong they told hence the Engineer has not come. I was suprised with this answer. I asked them why didn't the concerned person called me on my mobile which was registered with company. They modified the PIN code and again registered complaint No 17283916. It was informed again that the Engineer will call and come before 6.45PM on sunday. Nobody called and nobody came. The number [protected] mentioned in SMS was found to be switched off always. Moreover they gave number of Crystal communication and asked them contact person for resolution. When I called up Crystal communication, the person incharge informed that the building I am staying is not on his purview. He gave me number of one Saran who is responsible for this connection. To my surprise they were the same people who had come for installation and did not have any clue of issue.

Today on 26.03.2012 I contacted Airtel digital office 42102783. They told that Engineer will be come and resolve the issue before this evening. There was one call from a person and informed that he has told Engineer regarding issue and he will call and come today. Meanwhile there were two called from airtel asking whether issue has been resolved. To my surprise even after telling them twice before regarding wrong PIN code still same mistake was being continued by them. Airtel registered two new complaints today 17305445 and 17308637. Airtel customer care called and registered the complaint. They also sent message stating complaint number 17266211 and 17283916 has been resolved even without any solution. This was last nail to the coffin. I again called up Airtel office number 42102783. They connected me to Crystal communication again and he directed me to earlier person.

This is going on round and round and I would like to return the box and discountinue my connection. I will also require refund of entire amount taken for installation process. I would request your help for the same

I am Airtel post paid used last more than 9 years & have been paying my bills on time. Though I had network problem but I never thought of changing to other vendor due to my number retention. Have tried for portability but Airtel has declined giving some useless reasons. Still have not complaint. Now they have been calling me for last one month & harassing me for payment of some other user who was ex-employee of my company & not with this company for last 4 years. Instead of calling the user, they are calling other people & harassing others. I request Airtel to stop doing this otherwise I will have to withdraw Airtel services.

Hi,

I am using my Airtel no [protected] from last 7 years, I was on roaming and no was working till 10 days back, my connection got disconnected and I contacted with Airtel customer care by phone. They informed me that its been recycled, this no is very important to me, as it got registered with all my online banking and government records. If I need to change my mobile number with bank or any other govt records, I have to go there in person. I've talked to nodal officer as well. Please help airtel to get back my number ASAP.

My No: [protected]
Sim No:[protected]

Name: Timma Reddy.
Current contact no: [protected].

Even earlier also, I have lot of problems with Airtel, they never tried to resolve any of it.

I never think that i get such worst services from a brand like Airtel. I start face the problem since first day when i upgrade my normal setup box to HD Recorder. I book it through online and make the payment through CC(TRS ID[protected] on 21st March'12 and team will replace the same on 22nd of March and since that the services are not available on my Setup box i don’t know how many call i make to customer care and Nodal officer[protected],[protected] and after two days it will start working and from yesterday the setup box is not working again i start the follow up with customer care ,local help from Airtel[protected] ,and nodal officer every one told me the same thing switch off the setup off and etc........it’s not working from last two days rather than providing any resolution.

I think i make a big mistake to expect the batter services from Airtel.

Now i want to get my money back rather than their services.

I am using AIRTEL prepaid # [protected] since 2 years.
But AIRTEL is charging more than 60p per min since 3 to 4 months. I went to Hadapsar Airtel office. I dont see the proper response from them to resolve my query.
To have it billed 60p per minute what should I do now? Do I need to go for new number? if yes - I will plan for termination.
When I have been to AIRTEL hadapsar office, they told me to use the landline number to talk to customer care, in that case I am not sure what is the need of having office at hadapsar branch?
I still dont find the answer to have my number charged 60p per minute. please let me know the procesure that how can it be done. Thanks

dear sir
our mobile no [protected] witch is a reliance mob no which is held by me apx six year but at the date 20-01-12 through mnp we change it to air-tel we submitted all details and id proof but our no is closed apx 10 days again we submitted our document through air-tel sales manager of bhagalpur (amit jee) at that time after a day our no is started but after one month again our no is closed after that we again we submitted our all document at dealer point "harsh telecom" in the presence of air-tel sales manager (amit jee) he assured me that no will within two day but at that date our no is no started.

Respected sir/madam,


I Sunil B Mhetre, I am port in customer to Airtel from IDEA cell number [protected], under Airtel friends group, when i am port in at that time the call rates given by the airtel first call of the day to any number 1.50Rs/ min, after that Airtel friends to friends number 10Ps/min and other 30Ps/min. but from since last 3months i am paying 80ps/min to another number except airtel frinds.

i have told to airtel about this problem number of times but they dont take any action.

plz find solution to my problem as possible as quickly.

from past three days the outgoing of my ISD calls has been stoped and i filed a complained on customer care but no action has been taken against that complain .........
and no talk time money has been provided for the recharge of Rs 500.......and for this complain they increases the time for the inquiry....first they asked for 24 hours then for 48 then 72 hours and so on......... no action has been taken about this from past 7- 8 days and also my no has been blocked at customer care ..................


phone no - [protected]
name - narender singh
address - d -1 / 144 sector - 16
rohini delhi
delhi - 110085

hai i am parveen maini,from rurka kalan,
my complaint is about deduction of balance rs315 from my airtel prepaid mob no. [protected] on11/03/2012.
the balance on 11/03/2012 is 320 lumsum since 4:30am ,then request toon customer care to activate the inter net sacheem (100mb in 10rs for 24hurs) & they says
"sir' it will be activated very soon."
then the sms is recived by me of activation.
and i start the net lumsum 04:45am and end on lumsum 05:25am.
after ending the net the alert of ending call is come & i i warried the balance is
rs02.26 only.after that day i call customer care so many times but answer is not satisfid.
some times they put my call on hold for15 minuts and said to me our seniour is solve your problem.
pls solve my problem or guid me.
thx

AirTel Mobile service people are the masters in playing mischief with their customers. I just click the ebill option @ prepaidweb.airtelworld.com and got message after that on my mobile that you will be charged Rs.50 for bill.. but they should mention this before click option at their website.. and after that i contact customer care executive on 25th march 2012 at 121 which is again trying to be highly smart by giving reasons that were not related to my query/issue and they disconnected my call... Now this way AIRTEL charge their customers for contacting customer care??? and when customer care people is acting like this than what else we expect from AIRTEL. My suggestion to AIRTEL is to stop making all those fools making advertisement on TV/RADIO or improve your services instead & stop looting customers like the way you charged me by unfair means. I forward this to TRAI and every web forum so that others may knw how AIRTEL play mischief and i decided to go for MNP.

Can tolerate this anymore