[Resolved] Airtel Mobile Prepaid — Repeated Deduction Of Balance by Cheating | |||
ir again Airtel done an unauthorized deduction as i have not done any paid games download from my mobile but AIRTEL have deducted inr 50.00 from my mobile @ 4.40 pm on 11h July 2013 and also on today @ 9.21am they have deducted rs 50 mentioning value added pack,again three other deductions have been made , and all the details has been attached on add photo link please go thru the matter so far my knowledge concern airtel has a program to deduct unused amount from customer periodically by cheating us, this is the fifth consecutive unauthorized deduction from my account the first two has reverted and they have not taken any action to revert the next three deductions . so please return my amount as i have not even use this service, but when i dial customer care no body is lifting the phone after deducting the prescribed .00.50 INR for 3 min, but as per govt policy the complaint should lodge @198 without any charge, but the airtel is deducting the amount and not connecting to any customer care persons, this is also illegal, this is the repeated and deduction within this week but airtel has returned my previous deduction under same category which was deducted on 7th july and reversed on 10th july, so please do not repeat the same harassment to a genuine customer cell no:[protected] mohan mardraj 15th july 12.38 pm Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 16 Comments | |||
Comments
Airtel Prepaid Connection — Intentional Balance Cheating by Airtel
Hi,Ihave both Prepaid and Postpaid connections.for my prepaid connections I have registered for DND service.Ireescpective of the fact iam receiving Promotional SMS form Airtel and with out my consent for subscription I am being auto renewing to the services which i do not want...and BALANCES ARE BEING DEDUCTED FROM MY ACCOUNT DAY AFTER DAY..for those service which i do not want to subscribe..
In this regard I got in touch with the customer care but nothing positive has been hapeening...moreover they are presenting Misinformation regarding my Consent.(Mr. Kanchan Mazumder- Supervisor Cutomer care Executive dated 14/9/2008 at around 00.31a.m)
I BELIVE THIS IS A CHEATING PROMOTED BY AND ONBEALF OF AIRTEL.
Airtel Mobile — Cheat !!!
I work in Ashok Leyland, I took a sim card with a number alloted for me from a sales person who visits my office regularly in my office CUG. I was offered that number and even after 3 days the mobile was not activated and when i asked Airtel Sales Man is saying me that the number is given to some one else and wants me to choose the number from the other list. I ask him to get me the same number, he doesnt even respond to my call.. He just cut the call !!! what the heck is this ?WHY should he cheat ? I still have the simcard with the number he specified with me !! Shall I file a suite against this person for cheating me ?
Is this the way Airtel trains their person ? what a shame on Airtel a brand in india ? If you cannot keep up your words why do you promise ?
Prakash CB
Airtel/ mobile service — Deduction of balance
The nasty Airtail has deducted Rs. 30.00 on[protected] for not responding their advertising call.Nitai Bhattacharyya
Mobile No. [protected]
AirTel — Cheating on Prepaid service deductions
My number is [protected]. I had charged inr 400 on around 5th September. I was shocked to know that my balance has run down to Inr 85 so soon as our usage is very limited. I tried requesting customer care to provide me with itemised statement but to no avail. Can I get a statement for prepaid service or not. How can govt allow operators to take customers for a ride. It is so frustrating talking to call center guys who inevitably hang the line when they have no answer and then u get another operator every time and one has to repeat the whole story evry time to no avail. This system of customer care is fruitless as there is no accountability towards customerAirtel Mobile — Cheated by Airtel
My Airtel no if [protected]. I was using the rs.499 blackberry plan and the bill amount went to more than rs.9000 for just a week. Dont know how this could go so much and Airtel has not given any detailed bill on this. I could not afford to pay this in one go and so told Airtel this would be done in parts of rs.3000 every month. It was agreed that there would be no late payment fees but now Airtel has charged rs 488 as late fees. I had also disconnected my blackberry services on Dec 7th but they charged blackberry charges of rs.899 for a whole month. I had sent a mail disconnecting the blackberry services by 7th Dec. Its a shame that a customer like me who has been with Airtel for 7 years could not be given a waiver or discount in the bill. They could have easily treated it with the rs.899 plan and waived off the amount. Atleast I expected a discount. Pathetic customer service and its sad Airtel is treating customer shabbily. Have stopped blackberry services and just waiting for number portability to shift to another service provider.AirTel — balance deducting/cheating
balance deductionmitti ke rang & night pack activation and deduction of amount
my airtel mobile no. is [protected]. on 07.01.2011, i checked my balance and i felt that my balance is short when i contacted customer care, they told me that mitti ke rang & night pack is activated on my mobile. which was not activated by me on my phone. it was activated automatically by airtel ,
when i contacted customer care, they agreed for the refund of amount and make a promise for refund within 24 hours on 07.01.2011
till date i am waiting for refund. I feel that airtel is cheating with me. please look into this matter & resolve it
Airtel Mobile (Prepaid) — Cheating
I, got an airtel mobile prepaid phone in March 2011, the same was charged with lifetime services and 1000 rupees prepaid balance.Connection to phone was terminated pending photo id proofs, after submission of the same the company is claiming to have cancelled the number. The rule stipulates compulsary usage of rs 200 / six months but its not even four months since I got the phoen
The number in question is [protected].
Airtel is behaving like a small time crook, if anyone has an airtel prepaid connection I advise you to be careful and never keep a balance of more than rs 50 in it.
AirTel — Return of my balance
I Sunil kumar sah. My problem is that My Moblile. No.[protected]. I use airtel sim card my handset is samsung star. Today is deducted of Rs.35 on[protected] from my airtel sim card unneccesory.I request to please return of Rs. 35 immediatly.Thanking you,
your's faithfully
Sunil Kumar Sah
[protected].
Airtel — wrong deduction from talk value : prepaid
I am a pre-paid user of Air tel since last 4 years. My number is [protected] balasore circle of orissa. On 31st oct 11 at about 17.50 hrs a call came. The call was hello tune call from air tel service. just i received the call a sms came that "thank you for choosing hello tunes, you have been charged Rs30 for 30 days. Again another sms came from AK54888 that Rs 15 for 90 days . Total Rs 45/- has been ddeducted from may talk value. Just I am reading the sms with my surprise i came to know that I can stop service by dialing[protected]. Within second , I rang to stop to the aforesaid no.Again another sms came that services stopped. But what is this? Without my consent and within some second how my talk value will be reduced . Sir, I am a faithful customer of your company since 4 years. Please do not do this. You are kindly requested to refund my talk value which was deducted by you wrongly. I am sure you will be kind enogh and refund my talk value immediately. I also promise you that, I will be with air tel as I was for the last 4 years. Hoping a favourable action from your end.Airtel prepaid mobile — inappropriate/ wrong deduction
Sirtoday i.e 8/4/2012 i have received a message on mobile that "you have been subscribed to airtel tv and have been charged rs 55 for same", though i have not subscribed for the same. After that i called customer care and was told that the bal. Was deducted wrongly and kindly talk to his senior. After that my call was put on hold and it remained silent till i disconnected. The kind of customer support povided by the india no 1 service provider donot match your standards. My no is 875712/8120. Kindly look in to the matter and refund the balance at the earliest.
Regards
devendra singh
Namaste Mr. Mardraj,
This is to inform you that your concern listed on 15 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 15 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Mardraj,
We would like to inform you that your concern listed 15 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 15 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel/ Pre-paid — Cheating
Still, i've not received my recharge amount as logged the compalint[protected] on dated 08/08/08.Q.1 How to assure the your customer is satisfied with your loose and lazy services?
Q.2 How much income were generated with that type of cheating?
Everyday give two question?
Question to MD-
Are you understand the feeling of frustated person, who are ? If no, then also know about that "One person can change the direction of air, if he can".