[Resolved]  Airtel Mobile Service Provider — Poor Coverage and call drops

Dear Airtel,
Our company is the Division of RAMKY Group which has its divisions all over india. We are the vast Airtel mobile user under CUG package in all our divisions.

Following is our complaint and regular communications with your service providers at Hyderabad. Expecting your concern and services to solve our problem.


Dear Mr. Sambit Patnaik,

On last Friday (i.e.. 18.04.08) your person have come and inspected the booster at our site and told that the Service personnel from Airtel will take up the work within 2-3 days. A week passed, but there is no sign of either your status of our complaint or of your service person.

We regret to say, that we never expected Airtel which we felt one of the vast and sincere service provider would be so irresponsible towards its customers. We find neither your concern nor interest in solving our problem even after a month of our complaint and continuous mail reminders and calls. This is a great disappointment for us.

We are only the users of the mobile service, if it is not airtel, it will be some other mobile service. It makes no difference to us, except a small disturbance in our business communication for a short period. But you should understand that due to your negligency if you happen to miss even one customer, it is a great failure in your service providing, where as we already told you we have nearly 100 Airtel connections in our site.

Here is our final request to consider our complaint to be urgent and wish should be rectified at the earliest.

Please for further any clarification and information contact[protected]

Regards,


M. Srinivas,
Executive - HR




-------Original Message-------

From: sambit.[protected]@airtel.in
Date: 4/17/2008 7:27:43 PM
To: hwmp
Subject: Re: Regarding=====[protected] [REF:[protected]]


Dear Mr Srinivas,

We regret the delay form our side... Shall ensure a survey to be conducted asap latest by week end.


Rgd
Sambit



"hwmp" <[protected]@ramky.com>
04/17/2008 02:37 PM
To <[protected]@airtelindia.com>, <[protected]@ebspeml.bharti.com>, <sambit.[protected]@airtel.in>
cc <[protected]@ramky.com>, <[protected]@ramky.com>
Subject Re: Regarding=====[protected] [REF:[protected]]








Dear Customer care / Mr. Sambit Patnaik,

As per your view, your site at Dundigal may be giving adequate coverage. But, as we told you we are facing the problem from quite long period, which we feel deserves your attention and immediate action instead of mail and mobile interactions.

My first mail in this month regarding the complaint was been put up on 10.04.08, we were assured on resolving the problem in four days. Till on date except your mails and assurance of good services, we found neither any improvement nor solution out of call dropping.

Therefore, we request you to send your service engineer instead of mail interactions, so that you will have an idea about your services and coverage, which you say is adequate.

Expecting your attention at an earliest.

Regards,

M. Srinivas
Executive - HR
-------Original Message-------

From: [protected]@airtelindia.com
Date: 4/16/2008 6:11:34 PM
To: [protected]@ramky.com
Subject: Regarding=====[protected] [REF:[protected]]

Dear Mr. Srinivas,

Thank you for contacting Airtel.

You had expressed concern over Network Coverage for your Airtel mobile numbers..

We understand your concern and will work towards to resolve your issue.

We understand from your previous interaction dated 10/04/08, we would like to inform that the area under consideration is served by our site at dundigal which gives adequate coverage.

For further assistance, mail us at [protected]@airtelindia.com or SMS to 121 (toll free).

We value your association with Airtel.

Regards,

Danny
Customer Support Service
Airtel


---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject (Mobile No:=[protected] ) Fw: Re: Fw: Reg:[protected] (Reminder 2) Message From "hwmp" <[protected]@ramky.com>
Date 16-Apr-2008 13:51:03
Attachments None


|[protected][protected][protected][protected]|
| |
|Dear Mr. Sambit, |
| |
|As per your requirement we have provided you, your desired information, |
|but neither you reverted back nor any action has been taken till on date. |
|Day by day our problem is becoming unbearable, affection on our business |
|and personal too. |
| |
|Hence, we request you to take action immediately or please let us know |
|about your inconvenience in solving our problem which would enable us for |
|further actions. |
| |
|Yours immediate response would be highly appreciated. |
| |
|Regards, |
| |
| |
|M. Srinivas, |
|Executive - HR |
| |
| |
|-------Original Message------- |
| |
|From: hwmp |
|Date: 4/12/2008 2:56:19 PM |
|To: sambit.[protected]@airtel.in |
|Cc: Svaplink.[protected]@airtel.in; [protected]@ramky.com; [protected]@ramky.com |
|Subject: Re: Fw: Reg:[protected] |
| |
|Dear Mr.?Sambit, |
| |
|Thank you very much for your prompt response. |
| |
|The address of?our site : |
| |
|Hyderabad Waste Management Project |
|(A Division of Ramky Enviro Engineers Ltd) |
|Survey no. 684/1, Dundigal Village |
|Qutbullahpur Mandal, R.R.Dist |
|Hyderabad - 500 043 |
| |
|2. The undersigned is the Contact person |
| |
|M. Srinivas, |
|Executive - HR |
|Mobile No. - [protected] |
|Land Line?[protected] / 255425 |
| |
|4. We have approximately?90 -?100 Airtel Nos from which 30 Airtel Nos are |
|under CUG package. |
| |
|Please get back for any ?further clarifications.?Excepting?the necessary |
|action to be taken early, ?which would be highly appreciated. |
| |
|Regards, |
| |
| |
|M. Srinivas, |
|Executive - HR |
|-------Original Message------- |
| |
|From: sambit.[protected]@airtel.in |
|Date: 4/11/2008 6:18:14 PM |
|To: [protected]@ramky.com |
|Cc: Svaplink.[protected]@airtel.in |
|Subject: Fw: Reg:[protected] |
| |
| |
|Hi Sir, |
| |
|Regret the delay... Request you to kindly provide |
|the required details for us to start the process |
| |
|1. Address of the office were call ?drops ?are happening |
| |
|2. Contact Person Name |
| |
|3. Contact person mobile and office land line num |
| |
|4. How many nums used in that office |
| |
|On further clarifications pls feel ?free to call me back |
| |
|Rgd |
| |
|Sambit |
| |
|[protected] |
| |
|- |
| |
|----- Forwarded by Viswanath P N S/CSD/AP/Airtel/BTVL on[protected]:18 |
|PM ----- |
| |
| |
|"Ashok" <[protected]@htmtglobal.com> |
| |
|[protected]:22 PM |
| |
| |
| |
| To|
| <MohdHussain.[protected]@air|
| tel.in>, "Viswa-Ap" |
| <viswanath.[protected]@airtel.|
| in> |
| cc|
| <TharaniDevi.[protected]@airtel.|
| in>, "Ulaganathan" |
| <ulaganathan.[protected]@htmtglo|
| bal.com>, "Naga" |
| <[protected]@htmtglobal.|
| com>, "Hari M" |
| <[protected]@htmtglobal.|
| com> |
| Subject|
| Reg:[protected] |
| |
| |
| |
| |
| |
| |
| |
| |
|Good evening, |
| |
| |
|Customer mobile number is [protected] |
| |
|Segment is Airtel Corporate |
| |
|AON :- 2 yrs 7months |
| |
|Customer is facing call drop issue. SR already raised for the same. SR |
|status in "Feedback awaited". Kindly check and do the needful |
| |
|?Please find enclosed below the customer VOC for your reference. |
| |
|---- Original Message ---- |
|From ?[protected]@airtelindia.com |
|To ?[protected]@ebspeml.bharti.com |
|Cc |
|Subject ?(Mobile No:=[protected] ) Call Drop - reg Message From "hwmp" < |
|[protected]@ramky.com> |
|Date ?10-Apr-2008 16:29:19 |
|Attachments ? pic30870.jpg |
| |
||Dear Customer care, |
|| |
|| |
|?| |
||From last one year our Complaint No. |
|14225049. ? ? ? ? ? ? ? ? ? ? ? ? ? ?| |
|| |
|?| |
||We are from Hyderabad Waste Management Project, A division of Ramky |
|Enviro| |
||Engineers Ltd, Dundigal |
|| |
|| |
|?| |
||If you have seen the track of our complaint, I think I need not give |
|you ?| |
||any detailed information about our problem. |
|| |
|| |
|?| |
||Till on date?our problem of Call Dropping is?not been rectified, and |
|day ?| |
||by day it is becoming more and more hectic. |
|| |
|| |
|?| |
||For your reference our Mobile Nos are : |
|| |
|| |
|?| |
||[protected] |
|?| |
||[protected] |
|?| |
||[protected] |
|?| |
||[protected] |
|?| |
||[protected] |
|?| |
|| |
|?| |
||Please do the needful at the |
|earliest. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?| |
||M. |
|Srinivas, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?| |
||Executive - |
|HR ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?| |
| |
| |
| |
|Regards, |
| |
|Ashok R Kumar |
| |
|HTMT Operations

Dear Consumer complaints,
Our company is the Division of RAMKY Group which has its divisions all over india. We are the vast Airtel mobile user under CUG package in all our divisions.

Following is our complaint and regular communications with your service providers at Hyderabad. Expecting your concern and services to solve our problem.


Dear Mr. Sambit Patnaik,

On last Friday (i.e.. 18.04.08) your person have come and inspected the booster at our site and told that the Service personnel from Airtel will take up the work within 2-3 days. A week passed, but there is no sign of either your status of our complaint or of your service person.

We regret to say, that we never expected Airtel which we felt one of the vast and sincere service provider would be so irresponsible towards its customers. We find neither your concern nor interest in solving our problem even after a month of our complaint and continuous mail reminders and calls. This is a great disappointment for us.

We are only the users of the mobile service, if it is not airtel, it will be some other mobile service. It makes no difference to us, except a small disturbance in our business communication for a short period. But you should understand that due to your negligency if you happen to miss even one customer, it is a great failure in your service providing, where as we already told you we have nearly 100 Airtel connections in our site.

Here is our final request to consider our complaint to be urgent and wish should be rectified at the earliest.

Please for further any clarification and information contact[protected]

Regards,


M. Srinivas,
Executive - HR




-------Original Message-------

From: sambit.[protected]@airtel.in
Date: 4/17/2008 7:27:43 PM
To: hwmp
Subject: Re: Regarding=====[protected] [REF:[protected]]


Dear Mr Srinivas,

We regret the delay form our side... Shall ensure a survey to be conducted asap latest by week end.


Rgd
Sambit



"hwmp" <[protected]@ramky.com>
04/17/2008 02:37 PM
To <[protected]@airtelindia.com>, <[protected]@ebspeml.bharti.com>, <sambit.[protected]@airtel.in>
cc <[protected]@ramky.com>, <[protected]@ramky.com>
Subject Re: Regarding=====[protected] [REF:[protected]]








Dear Customer care / Mr. Sambit Patnaik,

As per your view, your site at Dundigal may be giving adequate coverage. But, as we told you we are facing the problem from quite long period, which we feel deserves your attention and immediate action instead of mail and mobile interactions.

My first mail in this month regarding the complaint was been put up on 10.04.08, we were assured on resolving the problem in four days. Till on date except your mails and assurance of good services, we found neither any improvement nor solution out of call dropping.

Therefore, we request you to send your service engineer instead of mail interactions, so that you will have an idea about your services and coverage, which you say is adequate.

Expecting your attention at an earliest.

Regards,

M. Srinivas
Executive - HR
-------Original Message-------

From: [protected]@airtelindia.com
Date: 4/16/2008 6:11:34 PM
To: [protected]@ramky.com
Subject: Regarding=====[protected] [REF:[protected]]

Dear Mr. Srinivas,

Thank you for contacting Airtel.

You had expressed concern over Network Coverage for your Airtel mobile numbers..

We understand your concern and will work towards to resolve your issue.

We understand from your previous interaction dated 10/04/08, we would like to inform that the area under consideration is served by our site at dundigal which gives adequate coverage.

For further assistance, mail us at [protected]@airtelindia.com or SMS to 121 (toll free).

We value your association with Airtel.

Regards,

Danny
Customer Support Service
Airtel


---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject (Mobile No:=[protected] ) Fw: Re: Fw: Reg:[protected] (Reminder 2) Message From "hwmp" <[protected]@ramky.com>
Date 16-Apr-2008 13:51:03
Attachments None


|[protected][protected][protected][protected]|
| |
|Dear Mr. Sambit, |
| |
|As per your requirement we have provided you, your desired information, |
|but neither you reverted back nor any action has been taken till on date. |
|Day by day our problem is becoming unbearable, affection on our business |
|and personal too. |
| |
|Hence, we request you to take action immediately or please let us know |
|about your inconvenience in solving our problem which would enable us for |
|further actions. |
| |
|Yours immediate response would be highly appreciated. |
| |
|Regards, |
| |
| |
|M. Srinivas, |
|Executive - HR |
| |
| |
|-------Original Message------- |
| |
|From: hwmp |
|Date: 4/12/2008 2:56:19 PM |
|To: sambit.[protected]@airtel.in |
|Cc: Svaplink.[protected]@airtel.in; [protected]@ramky.com; [protected]@ramky.com |
|Subject: Re: Fw: Reg:[protected] |
| |
|Dear Mr.?Sambit, |
| |
|Thank you very much for your prompt response. |
| |
|The address of?our site : |
| |
|Hyderabad Waste Management Project |
|(A Division of Ramky Enviro Engineers Ltd) |
|Survey no. 684/1, Dundigal Village |
|Qutbullahpur Mandal, R.R.Dist |
|Hyderabad - 500 043 |
| |
|2. The undersigned is the Contact person |
| |
|M. Srinivas, |
|Executive - HR |
|Mobile No. - [protected] |
|Land Line?[protected] / 255425 |
| |
|4. We have approximately?90 -?100 Airtel Nos from which 30 Airtel Nos are |
|under CUG package. |
| |
|Please get back for any ?further clarifications.?Excepting?the necessary |
|action to be taken early, ?which would be highly appreciated. |
| |
|Regards, |
| |
| |
|M. Srinivas, |
|Executive - HR |
|-------Original Message------- |
| |
|From: sambit.[protected]@airtel.in |
|Date: 4/11/2008 6:18:14 PM |
|To: [protected]@ramky.com |
|Cc: Svaplink.[protected]@airtel.in |
|Subject: Fw: Reg:[protected] |
| |
| |
|Hi Sir, |
| |
|Regret the delay... Request you to kindly provide |
|the required details for us to start the process |
| |
|1. Address of the office were call ?drops ?are happening |
| |
|2. Contact Person Name |
| |
|3. Contact person mobile and office land line num |
| |
|4. How many nums used in that office |
| |
|On further clarifications pls feel ?free to call me back |
| |
|Rgd |
| |
|Sambit |
| |
|[protected] |
| |
|- |
| |
|----- Forwarded by Viswanath P N S/CSD/AP/Airtel/BTVL on[protected]:18 |
|PM ----- |
| |
| |
|"Ashok" <[protected]@htmtglobal.com> |
| |
|[protected]:22 PM |
| |
| |
| |
| To|
| <MohdHussain.[protected]@air|
| tel.in>, "Viswa-Ap" |
| <viswanath.[protected]@airtel.|
| in> |
| cc|
| <TharaniDevi.[protected]@airtel.|
| in>, "Ulaganathan" |
| <ulaganathan.[protected]@htmtglo|
| bal.com>, "Naga" |
| <[protected]@htmtglobal.|
| com>, "Hari M" |
| <[protected]@htmtglobal.|
| com> |
| Subject|
| Reg:[protected] |
| |
| |
| |
| |
| |
| |
| |
| |
|Good evening, |
| |
| |
|Customer mobile number is [protected] |
| |
|Segment is Airtel Corporate |
| |
|AON :- 2 yrs 7months |
| |
|Customer is facing call drop issue. SR already raised for the same. SR |
|status in "Feedback awaited". Kindly check and do the needful |
| |
|?Please find enclosed below the customer VOC for your reference. |
| |
|---- Original Message ---- |
|From ?[protected]@airtelindia.com |
|To ?[protected]@ebspeml.bharti.com |
|Cc |
|Subject ?(Mobile No:=[protected] ) Call Drop - reg Message From "hwmp" < |
|[protected]@ramky.com> |
|Date ?10-Apr-2008 16:29:19 |
|Attachments ? pic30870.jpg |
| |
||Dear Customer care, |
|| |
|| |
|?| |
||From last one year our Complaint No. |
|14225049. ? ? ? ? ? ? ? ? ? ? ? ? ? ?| |
|| |
|?| |
||We are from Hyderabad Waste Management Project, A division of Ramky |
|Enviro| |
||Engineers Ltd, Dundigal |
|| |
|| |
|?| |
||If you have seen the track of our complaint, I think I need not give |
|you ?| |
||any detailed information about our problem. |
|| |
|| |
|?| |
||Till on date?our problem of Call Dropping is?not been rectified, and |
|day ?| |
||by day it is becoming more and more hectic. |
|| |
|| |
|?| |
||For your reference our Mobile Nos are : |
|| |
|| |
|?| |
||[protected] |
|?| |
||[protected] |
|?| |
||[protected] |
|?| |
||[protected] |
|?| |
||[protected] |
|?| |
|| |
|?| |
||Please do the needful at the |
|earliest. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?| |
||M. |
|Srinivas, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?| |
||Executive - |
|HR ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?| |
| |
| |
| |
|Regards, |
| |
|Ashok R Kumar |
| |
|HTMT Operations

Airtel/ Service provider — Call Drop

Dear Sir,
I'm holding an Airtel mobile no.[protected], & since last December 2011, I've complained & regularly followed up only to get computerized reply from their end. Now its high time that I get what I'm paying for. Pl do show me the way out.

Suhail Khan