Airtel Complaints & Reviews

AirTel — dissonant number

hi i am vikas kapoor my number is [protected] the number is pospaid i don, t no why disconat my number

Airtel DTH — customer harassment

Improper communication of package was given. Company offered 3+1free month recharge offer but 1 month free offer was not given. On filling complaint my package was upgraded without my consent.

Dear Airtel Team,
Today[protected] There is a person Called Mr Santhose (Phone Number :- [protected]) from local serice center or service provider for Banaglore BTM layout Area, he came to our home today and he is shouting at the core to change our airtel digital tv disk to other palce --

TV is working fine without any problem but still he wants tune and see why, and he needs money from us 500 ruppes for all this why Airtel digital TV people are allowing to do.

we are upset the way in which he spoken to us..

Our Customer No : [protected]
Name : Rahmath

Airtel — Invalid depletion

I have recharged my airtel prepaid ac with rc94 on 1-12-09.The pack contains free internet of 100 MB between 8PM-12PM and 2 GB internet between 8AM-12AM.I have used merely 30-40 MB.Now the company is debiting my main ac balance whenever i am using internet.Times and and again my complaints are heard with deaf ears.Kindly help me to justice.

u r

i hope u can take action in my complant

Airtel — Unilateral barring of services

I wish to bring to your notice the following:

• I have been an Airtel subscriber bearing mobile number +91 XXXXX 29229
• I had submitted all my documents as required by Airtel. There has been no change in my address during the past five years.
• I have lost my phone on a few occasions during the past five years & have submitted a new set of ID proof, photograph to procure a duplicate sim card as per the procedures laid down by Airtel, the last time being February 2010.
• I had received SMS from Airtel during the year 2007 & again in Oct 2009 for submitting a copy of documents “to enjoy continued service” as put by Airtel, which I had complied by submitting at the relationship center’s of Airtel.
• Basically till date I have submitted my documents to Airtel at least upon five various occasion’s apart from the time that I got on the network.
• On the 4th of Sep it was brought to my notice by one of my clients that calls to my mobile number were barred and I contacted Airtel customer care and I was told that there was some problem with my documents hence my calls were barred when I asked them to check the records and find out that I had taken a duplicate sim from them in the month of February 2010, the customer care executive apologized and my phone was reactivated in around fifteen minutes.
• On the 7th of Sep once again calls to/from my mobile were barred and again I contacted the customer care and requested to be put through to one of their manager’s after a few calls finally I was put on to one of the manager and after listening to my complaint and verifying my residential address he assured me that it will not happen again, he categorically told me that he will put up a note so that my services were not disturbed. My mobile was reactivated again.
• Again on the night of 17th Sep, once again my calls were barred, I contacted the customer care only to run into a wall, the person of the other end was clearly not educated or informed enough to understand what I was complaining about finally I requested to be put on to one of their Managers, and after a long wait I was informed that no Manager was available.
• On all these three occasions I was not informed either about submission of documents nor regarding barring of services, nor I was told that I need to submit a set of documents. How can a service provider just bar calls that too for something as important as a mobile phone, what if I had a medical emergency back home and the call just could not go through just because Airtel did not manage the customer records and had no professionalism to inform the subscriber about the same.
• On 20th I visited the Airtel relationship center at LB Stadium – Hyderabad where I enquired what happened to the set of documents that I submitted to them in the month of Feb 2010, I was told that they are doing this exercise as ordered by TRAI & DOT, I requested them to ask me in writing that they require a new set of documents from me and indemnify me against the previous documents that I have submitted, I also required a receipt of my document submission, to which I was very curtly told that if I wanted to use my number then I should silently submit a new set of documents. I then decided that I will take up this to the media & all possible recourse of law.
• I understand that TRAI / DOT will want the service providers to keep the documentation updated due to security concerns, but how am I as a subscriber should suffer just because Airtel could not keep my documents secure? They have my address on their records but probably have misplaced the ID proof and subscriber form, should I be penalized for their incompetence? Then what happened to my set of submitted documents, were they misused by anyone, these are the genuine concerns any informed law abiding citizen will have. Does Airtel want me to believe that TRAI/DOT is asking them to collect a new set of documents from subscribers every six months? How can they use the name of Government agencies to cover up their misdeeds? What if they misplace these too and ask again in next six months?
• As a subscriber I understand that I have certain obligations towards the service provider at the same time I except the service provider to :-

o Maintain due diligence in maintaining records, every set of documents submitted are precious, can be misused & has to be accounted for, you just cannot say that we do not have yours so submit one more time.
o Provide me in writing if they require any documentation out of the ordinary, because the same set of documents are good enough to be abused or misused for a new connection.
o If any documentation has to be submitted then as a subscriber I have a right to be informed and given adequate time frame to comply rather than just barring my calls without any intimation or notice.
o There is nothing wrong in issuing a receipt for the set of documents submitted; it works well in the subscriber’s and service provider’s favor.

From : M samiuddin khan Date:[protected] at: 09-30 am
Cell: [protected]
To : Manager Tata docomo, ,
Sub: Amount transfer of recharge by mistake to [protected] instead of correct no.
[protected] - Req- Reg
I submitted request through emal on 5-2-2012 and 6-2-2012 with request to send my recharge amount 135/- which is by mistake sent to another number, (Actual no.is [protected] and by mistake gone to [protected] ) and I given the retailer name and his number ( Mubeen communication, recharge done by cell: [protected]-and also informed you that I talked the owner of the number given above about the problem, he assured me that he doesn’t have any objection and if docomo authorities will take back the recharge amount from my account, but I think that your intention is not to help customers who have connected with you even after your contineous teasing by unauthorisedly cutting amount from the account on the name of different service which we not interested. But even after your disc operate service with me I continued your service, as I mentioned earlier that I have lot of tata connection under my family members and I connected with tata group and advised to my concerned group to take tata service, but now I think that I was wrong to judge your company, it is your duty to rectify the mistake done by customer and in spite of several request you are not doing anything to transfer the amount to my account which is already I charged and it is only for internet purpose and it cannot use for talking purpose, I think that the owner of the number recharged by mistake is also cannot use it for talking purpose, and you know that I am continuously recharging the 135/-Rs amount by every three month for this number .
Further you are replying me that you cannot do anything in it regarding money transfer if by mistaken recharge, already it is the system to rectify the mistake but intentionally you are doing like this, and you are leaving me on the mercy of a retailer shop keeper, so what is for your duty, and use.,
By your shrinking responsibility you will lose not only me but I have so many tata number under me that I will immediate disconnect the connections and also I will bring the matter in public, through internet to all consumer and I will alert them not to take tata connection as it is not fruitful to public and the authorities are also not doing work honestly and benfitable to customers as well as to company,
I am unable to understand why tata company is bearing such type of inefficient persons on the such important posts..
M samiuddin khan- [protected]

My request for MNP, on 1/02/2011 was rejected by Airtel.
I got the message yesterday, saying
"Your port in request for mobile number 9895XXXXXX has been rejected by your
service provider as you have been on their network for less than 90 days"
I am using Airtel for more than 4 years. Then why you rejected my request?
I send a mail to Airtel ([protected]@airtel.in) , please verify and reply.

Harisankar .G
[protected]@gmail.com

Dear Sir,

As per the telephonic conversation, I again registered for MNP today with same Unique port ID & waiting for your approval. Details are send to your mail. Please check.

Thank you,
Harisankar
Kerala
[protected]@gmail.com

hi,

The MNP request is again rejected, this is the second time it is rejected.
I lost my money, time. Now again ask me to submit it after 15 days.
According to TRAI

1. Charges associated with MNP ie, switching charges for users must not exceed Rs 19.
2.Switching time is 7 days.

I lost already Rs. 30 + expense. How can i believe that after 15 days it will ok?
So I complaint it to Airtel Appellate officer, waiting for his reply.

bye,

Harisankar .G
[protected]@gmail.com

AirTel — MNP Request Rejected by Airtel

I am using airtel no [protected] from last 18 months . I want to change my mobile operator Through mobile number portability from airtel to Vodafone.i submit my Request to Vodafone.

But then i receive a message from Vodafone that Airtel mobile operator rejected My porting . Because of Contractual obligition. Actually in my case there is no contactual obligation with Airtel because mine was an individual normal prepaid connection. they are simply delaying my complaint saying somany lies. Actually MNP is a customer right. but here airtel is denying that right for me.

I am planning to file a complaint in consumer court for compensation.

I contacted my airtel customer care about this issue no one has respondig . Please. Help me sir

Mobile no.[protected]
Name : girish bhatia
I had put a request for mobile number portability for the above mobile number on 17.05.2011. As there was no response to my request I contacted the customer service of M/s. Bharti Airtel on 24.05.2011. I was told that the number was a special number so it cannot be ported. But while purchasing the mobile sim I was never told that it was a special number.
So please guide what to do?
My email id is [protected]@hotmail.com

I check this with my service provide and the wast thing is that even after using this number for more than 5 years they are saying I have not with them for more than 90 day. Please let me know why you are sending me bills from so long time?

This is not resolve yet. Airtel is making fool to all customers. They have not given any clarification on why request was not processed. Airtel call center execatives are marking complain resolved.

dear ser ya mem mene 4 month pehle cannection liya tha ji ki aaj tak chalu nahi hua jis ne lawaya tha wo bolta hai jitane apne paise bhare hai utne ka to modam or phone le liya kya karna connection ka or fir usne chalu bhi karwaya to kisi or ke name se chalu karwaya tha wo bat nahi karta kisi or ko phone pakda deta hai

my airtell land line not working last one month in-spite of so many complain no response
I.p t.v is very slow.Broad band is also very slow.my no is 43055177

hi airtel,

my airtel landline is not working and dialtone is not coming in phone pls chk it i m doing 3rd time complain beetwen 2 months. i m using ur conection in office so its creating prblm whn its geeting off. my requst to you pls do the need full.
my airtel no. is :[protected]
my alt no. [protected]
my address :- cash surgical pvt ltd oppsite hamidia hospital imami gate bhopal

Dear Mr. Anil Rai!

I have booked following complaints with you as per given detail;

Complaint No. Date
[protected].9.2008
[protected].10.2008
[protected].11.2008
[protected].11.2008
[protected].12.2008
[protected].12.2008

All above complaints are on same subject that Internet not working. It is found that there is no serious effort being put from your end to rectify the problem. What ever things are being done are just eye wash, no siginificant effort being put from your end. While you are receiving the payments on time but your services are worst standard. Make sure that the complaints are attended with intention to solve it not just for compliance purpose. If the problem pursist I will be terminating connection from you take connection from BSNL as they have offered very good Coporate Offer to our company executive.

Bye
Naveen

Airtel — internet not working on my home

Hello sir i have using airtel connection but in that i using only internet service and from yesterday i goting a problem i am in home and i connect it show service not available and i got outside it connect plz i am in very big problem plz help me out my number is [protected]

sir,
i own a airtel connection for GPRS services, and i am trying to get GPRS setting for last 1 months but till date i haven't received the settings and customer service are not picking my call, i m very dissappointed these type of service giving me by the customer care, at my home all the members have airtel connection although these type of service coming.

I have suffered lot of problem of this as customer care are not picking my call then how can come resolution at your end. i requesting you to please provide the resoltion at the earliest as i can use this service at my phone, i shall be great thankful for to you this.


ur sincerly
jagdish sharma
[protected]
agra

We have Broadband connection on the number[protected] in the Name of Mr. Shailendra Sharma, which is not working still from Saturday 04th September 2010.

We complained it many times in Customer Care Dept with your Customer Care Executive (on saturday we talked to Abhijeet, on Monday Sourabh, on tuesday we talked Amit & Vikas, and Today we talked to Vinita Mohit, Vinay), Our Complaint No is . 37255024 and they give us always the stupid sympathies of it will be short-out with in next working four hours on and on times.

The Higher Officers also inresponsible for their works, we are trying to contact the Dept. Head for Raipur,Durg - Sanjay Chaurasiya on the Number [protected],(we call him 30 times, but didnt receive the call, without busy)

These are the conditions of Airtel Authorities, who is always saying that we are no. 1 telecom company in India................

Our all official works are online, so they are totally depend on Internet and we are facing lot of problems by this non-support behave by your team.

Now we are thinking about change our connection

Hi,
This is to inform you that i satish shaw is facing internet problem in the month of august almost for a month . I complain many times but there was no action taken.My number is[protected].
The connection is in the of chandra sekhar shaw.I do not want to pay any more amount to airtel.
please take some action regerding this matter.

Thanks
satish shaw

This is to inform you that my internet connection([protected]) is not working properly. I complaint to the customer care and they come and fixed it but after few hours or day it is not worked , this happens 5 to 6 times. after that i complaint to Mr. Chander ([protected]) and he said that he will come in half an hour but he didn't come. this problem is happen from 1 month but their bill comes very fast than there sevices. My telephone is also not working properly. I request you to contact with the undersigned to solve the problem.

Heera Arora
[protected]
53-B Single Storey Ramesh Nagar,
New Delhi-110015

I HAVE REGISTERED COMPLAINT WITH AIRTEL CUSTOMER SERVICES 5 TIMES REGARDING INTERNET CONNECTION NOT WORKING .ITS BEEN 1 MONTH AND THEY HAVE NOT ENTERTAINED MY COMPLAINT.THIS IS SO FRUSTRATING SINCE I HAVE TO DO THE WORK FROM HOME ITSELF.MY LANDLINE NO IS [protected] AND MY ALTERNATIVE MOB NO IS [protected].


Mohak Bajaj

Dear Mr Mittal,

With lot of disappointment I am forced to write the email to you. My broadband connection[protected] is not working for last 18+ days and inspite of repeated complaints have not got any one to come and resolve the same.

I have been loyal customer of Airtel for last 8+ years. I have a IPTV,Broadband and landline connection making me one of your high RPU customer. My internet has not been working from 9th August'2011. We have logged complaints at the call center almost every alternate day. Yet no one has visited till date to check the same. The local engineer closes the call by making false statements.Details of my complaints are attached in the excel

I am really surprised that airtel known for great customer service is now falling to this level.

Hoping to see some action from your end.

Thanks would also request for refund of rental for the period the net was not working that is from 9th Aug to 26th Aug

My mobile no is [protected] .I am not able to use internet on my phone.I have LG T310i handset.

The number is[protected]

I recharged my Air tel No([protected]) with internet pack 199 form airtel.in on 18th June 2013. After that my internet is not working. it connects only early in the morning at 6 to 7am. and in evening after 6 to 8pm. after that not connecting. if i remove sim and insert again it wroks for 1 hour and after that no internet connection. Even i cant send a message on wts app. and face book messenger . i called many time to airtel call center what not much helpful. they said call on 12118. when i called on 12118 one time they answer what not helpful. After that i again called then they put call on hold.

till today i called almost 5 to 6 times but still problem persists. I am fed up with this. please do something.



Regards
Rohit Sharma

I recharged my Air tel No([protected]) with internet pack 199 form airtel.in on 18th June 2013. After that my internet is not working. it connects only early in the morning at 6 to 7am. and in evening after 6 to 8pm. after that not connecting. if i remove sim and insert again it wroks for 1 hour and after that no internet connection. Even i cant send a message on wts app. and face book messenger . i called many time to airtel call center what not much helpful. they said call on 12118. when i called on 12118 one time they answer what not helpful. After that i again called then they put call on hold.

till today i called almost 5 to 6 times but still problem persists. I am fed up with this. please do something.

my telephone no[protected] in the name of k surya narayana internet is not working for the past 20 days ;and once in every month and i have complained so many times but till this date it is not rectified due to non availability of internet i have put to so much loss in my business and i herewtih inform if it is not resolved within a day i have no other way to go to consumer court and try to adjust the bill for non useage of internet

I have taken net plan of RS 199 But from last one month net speed is very low even I cant open google page. I have called approx ten times to airtel executive and I have register four times complaint but my problem still as it is. Complaint refrence no and date is below:-
Date Refrence No
6-Oct 58356633
9-Oct 58396167
15-Oct 58481802

And i have also sent a mail for this. But my problem has not been resolved.

Sir,

Ref :[protected]
SUB : airtel Broad band Internet was not working

With reference to the above we are already given complaint to your erode

but no response from your agent(dealer) side. for above 15 days we trying but she was told we will come soonly but anybody were not coming... so pls arrange immediatly.


Thank you.

Address :

S.Sundaramoorthy
C /o, Grey Cards
226 Nethaji Road
Bharath Buildings
ERODE-1
Cell : [protected]
[protected]
[protected]

sir

Hi. My internet connection is not working from past 2day .. Neither the Wifi is working .. it only has 2 lights on it ..
Please help get this fixed as soon as possible

Number is 41649700. I have been trying to contact customer care from 13th June. 13th June the systems were not working.
Called on 14th and have been told the engineer would come by 8pm. waited for them and no one turned up. Again on 15th 10pm then by 4pm and then 8pm. Have called them 6 times and each time they gave some time or the other.
This is really frustrating and the customer care person is not able to answer why the field engineers are not visiting after giving a time.

They do not even give us the engineers phone number . its really frustrating. I have lost 1.5 days waiting at home for these guys. either tell a time and show up or say no service engineers are available, rather than give a random time.

Complaint number[protected]

My Internet is not working for Last 3 days . i register a complaint in Coustmer care . All Engineer are not helping me and the behaviour o[censored]rs Engineer is very Bad . Every time he tells me that after few minutes ur internet are working again properly . ur engineer visted in my home and he saw the problem and told me that i can not understand the problem and went to his home. He did not stay even 1 hour . i think his mood is not right for resolve my problem . i called in coustmer care 10 times . but these are not resolve my probelm
Please help me and resolve my issue

The persons who are sitting there in Customer Care, care a least for the customers which harms the company's reputation. When one calls the Customer Care, they give the information from their head and not by seeing the screen which they are supposed to do and as a result, the information given proves to be incorrect.

It is pity and the Company should look after the services which it is providing to its customers.

And for you, Miss.Dey, you can deactivate the service by yourself. Just try the following USSD's:

*555# ---> Call
*567#----> Call

--

Regards.

Pranab Acharjee ([protected])
(Kolkata)

I had changed my plane from 299 to 349 on 7/aug/17 and internet worked for few hours after that disconnected.
Till date i am unable to use internet. After making complaints the issues automatically closes without solving the complaints.mobile no:[protected].i do not know when will i can use internet

I have got a connection from Airtel (Advance Rental Plan Rs. 699 for one year) associated with mobile phone number [protected]. However, I have only used the number for one year. After the completion od one year I received a call whether I wish to continue the plan again, I said NO and the next day I received a message that the same plan has been started again. I called up the customer service of Airtel and they refused to de-activate the plan.

I also received a call from them and asked them that I would not like to continue my number and I am ready to pay my bill. I requested them to charge the advance rental on prorata basis as I would be using the number and ready to pay the usages but only after I received the corrected bill that means rental to be charged on prorata basis not for the whole year. But they did not agree to me.

Now the number has been completely deactivated and late fees is being added.

My usages (including rental of 2 months) is Rs 600 only. And I am going to pay that much only nothing beyond that.

I need your help regarding this matter.

Thanks in advance.


Regards,
Sanjay Tyagi
[protected]@gmail.com

Airtel — unwanted downloads

im getting unwanted downloading java games from gclub. and my amount also deducting. pls unsuscribe or deactivate from my mobile [protected]

Airtel — Bill showing game download charge

When i saw my mobile bill this month i was shocked to see i have have been charged twice for the amount of Rs.99 as download charge for same game "DLFIPL". First thing i have not downloaded any such game on my mobile. If in case it was done on accident atleast the game should be downloaded on my mobile. There is no such game on my mobile. Secondly no one is going to download the same game second time. When i was talking about this to my friends many of them complained there are many such events from Airtel charging for the contents that has not been initiated by its customers. I think Airtel is trying to cheat its customers especially Corporate customers because the bill is paid by the company, most of the customers do not go through the bill.

I made the complaint on this to the Customer Care and now they have reversed the charges. Hope i do not get any such discrepancies.

thanks for your quick respond and solution

Dear Mr. Rakesh Ranga
Please refer my complaint dated 10 Feb 2012 and your reply dated 11 feb 2012 and 15 feb 2012 on consumercomplaints.in, regarding unwanted charges,
this is very disappointing to say that after your assurance that the charges will be waived from your account but my account shows RS 198.00 for the downloading and subscription charges of JAVA game download (on 08 Feb 2012) which never concerns to me.

please get those charges waived from my account.

Regards

ML Bundela
M- [protected]

Airtel is doing fraud to their customers and service is getting poor.

My complain not solved till date.Please do the necessary action to solve it at the earliest

Airtel Broadband — Very low speed

I was having a broadband connection that was very good otherwise, download speed, upload speed, connectivity speed, etc, except that their service was very poor, they will respond after 4-5 days for today's complaint, sometimes not at all, you have to follow up by spending your precious money, since I needed a reliable constant connection, I changed over to Airtel, which was praised to the skies for service and all, but I happened to know the problems only after getting the connection of 799 home plan, 256 kpbs speed (only half the speed which they are able to and are providing right now), which is causing a lot of problem since I am mostly doing work from home, and the speed is a problem, especially when you use some online programs (I never had speed or connection problem when the other connection was active). Also, these people collect a service tax of 13%, which would add another Rs. 100 to this plan, and I am not sure if I upgrade the speed, will they be able to provide consistent speed or the same half the speed as it is now, really sometimes, I wonder how they do not have a problem taxing a lot of money and boasting good service, but there is no service on speed, there is no commitment on this, what is the use of having a connection that is of no use other than emailing only.

I was having a broadband connection that was very good otherwise, download speed, upload speed, connectivity speed, etc, except that their service was very poor, they will respond after 4-5 days for today's complaint, sometimes not at all, you have to follow up by spending your precious money, since I needed a reliable constant connection, I changed over to Airtel, which was praised to the skies for service and all, but I happened to know the problems only after getting the connection of 799 home plan, 256 kpbs speed (only half the speed which they are able to and are providing right now), which is causing a lot of problem since I am mostly doing work from home, and the speed is a problem, especially when you use some online programs (I never had speed or connection problem when the other connection was active). Also, these people collect a service tax of 13%, which would add another Rs. 100 to this plan, and I am not sure if I upgrade the speed, will they be able to provide consistent speed or the same half the speed as it is now, really sometimes, I wonder how they do not have a problem taxing a lot of money and boasting good service, but there is no service on speed, there is no commitment on this, what is the use of having a connection that is of no use other than emailing only.

Broadband Connection — broadband speed is very low

please do somthing for my broadband connection speed is very low for some time
please do somthing for me. my telephone no is .[protected]

AirTel — Speed of the internet connection

I am facing this problem of the speed of the internet connection from last one month , i have given complaints many times but there is no satisfactory response from them.

Broadband Connection — low speed

hello
my tele no is 25336997. I am using mtnl broadband plan [protected]@599. Now for 2 days i am getting very low speed of about 20kbps.
please give kind attention towards this. i'll be very greatfull to you that if you take some action.

thank you

Airtel Broadband — low speed of internet

to
the customer care
air tel broad band
noida


on 25th of march i had a connection of broadband and since 2 days it is giving proper . so, i request you to take appropriate action so that i can use internet in a proper
way.

Airtel — DEDICATED BALANCE NOT UPDATED

I RECHARGED MY PHONE WITH A SPECIAL OFFER OF RS HUNDRED AND ELEVEN AND I WAS TOLD BY THE RETAILER THAT I WOULD GET RS SEVENTY THREE IN MY BALANCE AND FIFTY MINS FREE ON CALL TO OTHER LOCAL MOBILE NETWORKS BUT I DIDNT GET THAT FIFTY MINS FREE. SO PLS TAKE APPROPRIATE ACTION IN THIS DIRECTION AS EARLY AS POSSIBLE . AS I DIDNT GET APPROPRIATE RESPONSE FROM CUSTOMER CARE SO IM COMPELLED TO REGISTER THIS COMPLAINT

My airtel number is [protected] & [protected]. i recharged my both airtel numbers yesterday from punjab as i was roaming. the recharge was of rs. 250/- but all the amount directly went into my some 3G Package and not my regular account. because of this, my balance is still showing as 0.00. this is highly unacceptable. When I asked the dealer, he replied that he has no idea, go call Customer Care. I called customer care and they said that the amount has been added to my some 3G Pack and they can do nothing about it. What is the use of the recharge then if I am not able to make or recieve any calls on my mobile.

Please this is seriously unacceptable. I needed the talktime not this package, please do something about it. This is quite unfair for someone who cannot afford second recharge for next week or so.

mail me your reply @ [protected]@gmail.com

Gagan Sahni