Airtel Complaints & Reviews

Man, they will screw your life, go for local cable guy or other DTH providers who cares their customers.

Dear Rakesh Ranga,

If you read my post here, you would not need any more details! And to tell you the truth, I am now totally convinced that Airtel is not at all interested in helping the customers. If at all what you say here and I quote you "our team is eager to resolve it" was true, why would that spirit be lacking in your customer care team who is sitting to answer the calls at #121 ?

I feel this forum is a very good medium to interact, there are a lot of questions raised by me in my post (which if I may add, are same questions raised by so many of your customers through out this forum). I have a feeling, you should answer them here to everybody's satisfaction! I dont understand what solution you might give me to my problems that will not be beneficial to other customers also. Or I am not very certain that I am not going to be ridiculed and made to be felt a culprit again if I talk to any of you guys on phone.

I would really appreciate it if you can sort out the issue here itself!

Thanks for replying here atleast!

Sir, I am from Hyderabad. My Airtel prepaid no is [protected]. i am using Nokia 500. i am unable to connect in 3g mode. in 2g mode it is connecting, but in 3g mode it will not connect, getting an error unable to connect browser and no network. i am trying to use other mobiles like nokia E5 and other 3g mobiles there also same problem, may be problem with sim or service i don't know. so, please help me.

Airtel DTH — Wrong information and disgusting Customer Care

Hi,,

This is Abid Syed from Mumbai, I have booked an Airtel Dth service on 20th and on th first day whn i had called the hotlin number the Customer service over there was Discusting including the Supervisor some of the pathetic name are Yatin, Ankur Pareshwaram, Harsha Pawar if this are there real name my number is [protected]

Hi, ,

This is to inform you that we have charged our account with a scheme in which we have to pay the amount for 10 months and get the account fulled for one year.But our DTH service is showing us that our account balance is less then Rs 15. after six months only and we have also received a message on our registered mobile number.

Airtel DTH — Wrong Information given by airtel customer care

I have been an existing customer of Airtel DTH service for the last 6 months. My customer id is [protected]. I had been confident of Airtel services so much so that I wanted everything Airtel, be it broadband , mobile or DTH .But this incident has made a dent in my trust.

I decided to upgrade my normal set top box (STB) to one with Digital Video Recorder (DVR) STB last week. Being in an MNC job doesn’t leave you with the privilege of catching your favorite programs at will. That’s when I thought o[censored]pgrading to Digital video recorder STB. I could then record my favorite programs from anywhere.

So, I called up the Airtel customer care. A lady named Sharie picked up the phone. I told her that I want to upgrade my STB to one with Digital Video Recorder and if it is possible to install by next day. She told me that I would be required to pay Rs 6990 and I will get Rs 1000 as cash back in my digital TV account.

But she was wrong since I had checked Airtel DTH site for upgrade plan. It would have cost me Rs 5490 with Rs 500 as cash back in my digital TV account. I asked her to get her facts right. After a while she returns with a reply that I was correct.

I then asked her if it is possible to make the payment, in this regard, online on Airtel DTH site. She told me that I can pay online for that. That’s when trouble started. I then asked her if she can book the slot for upgrade installation for the next day. She told me that she would be able to so once I make the payment.

So, I went to the Airtel site and recharged my account by Rs 5490.

I called up the customer care again an hour later to book the slot for upgrade. This time, a guy picked up the phone. I told him that I wanted to book the slot for the upgrade installation and I have made the payment for same online. He, then, forwarded my call to sales department. I told the same thing to sales guy.

Now here comes a shocker. The sales guy informed me that I would be required to exchange my normal Airtel STB with Digital Video Recorder STB from any of their DTH dealer and make payment to them only. And he continued that I shouldn’t have recharged my account online for the same.

I was taken aback by surprise.

I told him that it was one of his colleagues who told me to make the payment online, only an hour ago. I had specifically called the customer care earlier enquiring about the payment option. And as such I have made the payment of Rs 5490 online.


I said I want my Rs 5490 back, but was told that it is not possible to revert back the payment. I was struck. I asked him to forward the call to his senior.

A lady named Navlika picked up the phone. She enquired about the name of girl who gave me the wrong information. She promised me to escalate the matter to his senior authorities and come back with some resolution in next 48 hours.

Hadn’t I checked the Airtel site for upgrade plan, I would have paid Rs 6990 instead. I am wondering what’s the point of customer care is when it can’t provide correct information.

But I got no response from their side even after 48 hours. So, I called up the customer care once more enquiring about the progress in my matter

I patiently narrated my whole story to a guy named Shivam. Then, he puts me on hold and after waiting for 5 minutes, finally,I got some pleasant surprise.

I am told that the amount I paid will be refunded back within 24 hours and I will get the confirmation for same.

But, I still got no response or any sort of refund even after 24 hours.


So, I called up the customer care again to inquire about the missed deadline. A guy named Salim picked up the phone. I told him the entire matter and asked why deadline for making the refund has been missed.

And here comes a ­reply ‘Sir, I would like to inform you that there is no customer complaint registered against your account’.

I was amused and shocked. How can you close the complaint without any resolution?

I told him that I registered my complaint to their regional sales head on last Friday and later, I was also promised a refund. It is just that I forgot to take the complaint number.

Before I could say anything, he said ‘Our engineer will visit your place at 4 in the evening today and upgrade your existing set top box’.

I thought my efforts have finally paid.

Just out of curiosity, I asked him if they are making exclusion in my case by accepting online payment for upgrade. He replied ‘No sir, this is always the case. You should have sufficient balance in your account for the upgrade’.

I was left amused again.

I told him that’s what the complaint was about and you are again providing me the wrong information. He assured me that their engineer will pay visit today and there must be some confusion earlier. He even gave me the service request number this time. The number is 3254442.

Are there really two sets of people at airtel customer care: One who believes in accepting online payment for the upgrade and the other believe contrary, I wondered?

Yet again another deadline missed, no engineer came.

So, I again called up the customer care. A guy named Sandeep picked up the phone. I gave him my request number. And I am told the same old story that I have not followed the proper registration process. Instead of paying online, I should have got it exchanged from one of their DTH dealer.

I asked him why was I promised the refund and then later issued the request number. He had no clue about it.

The issue now stands resolved after I approached Delhi region nodal officer.

Sir/mam,
Please noted airtel dth installation

amit srivastav
420, ist floor ghaziabad 201001
[protected]

Airtel DTH — pathetic and disgusting service

I had purchased the ultra pack and i m eligible to watch all the channels. But most of the channels i m not able to view. I registered a complain regarding this on 11/6/2011. I was told that the sattelite of airtel has changed and my dish needs to be realigned. I was assured that within 5 days a technician will visit and solve the problem. Yesterday i.e on 15/06/2011 i called customer care as nobody had visted my house to solve the problem. I was assured that today an engineer will call me in morning and before 12 pm my problem will b solved. But those were just false promises made by irresponsible customer care executives. I called up customer care again n now i m assured that it will b done tommorrow. I dont belive their words now. I askd for your mobile no but i was given your local no. which was continuosly busy for hours altogather suggesting that its meant to harrass customers only. I m very frustrated at the kind of treatment meted out to me.
I want to disconnect the connection and want the refund as i have paid for the whole year in advance. I want to install tatasky as i hav very good reviews about their service. Kindly do the needful to get me my hard earned money back. I would like to add that if my request is not heard this time i will leave no stone unturned to get legal justice. I also want to be compensated for the days i hav not been able to watch the remaining channels.
Also i want this money latest by tommorrow as my family is tv addict and i need to buy other dth service.
Hope to hear from u soon.
My registered mobile no is [protected]

Manoj.

Another victim of Airtel DTH!
http://www.indiabroadband.net/airtel-dth/24040-airtel-dth-problems.html#post3550...⇄

Airtel — overcharging of unsubscribed services

they have charged me 60 rs for i don't know , they make the balance nil as soon as i open gprs .despite of all types of ways to communicate ,they are not responding.anurag pandey , ph.no [protected]

nothing is done till now . is this how you handle compaints.

My mobile [protected] taken from pune(India) brought by mistake by me abroad.Business promotion
calls are sent by Airtel,if I pick up I am charged.
RS75 deducted for roaming services which I have not asked. I did not use this mobile here. Will Airtel discontinue business promotion calls and also unwanted services provided by them?
Thanks

Airtel — Unauthorised deduction Re.1 per day.

My Phone No. [protected]

Re. 1/ is unauthorisedly being deducting from my Prepaid Balance every day.
I have not given any option for astrology.
I do not wish to continue in deduction.
PLEASE DELETE THAT OPTION IMMEDIATELY. AND STOP DEDUCTION.

Otherwise I have no alternative to change my sim Card.

D. Kantha Rao

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

Got my mobile no. [protected] recharged in pre-paid scheme no. 98 with a sales promo talk from the Airtel agent that the scheme has 150 free SMSs as a part of the scheme with a validity of one year. 5 SMSs went without any charges but the sixth one got charged at Re. 1 for the SMS. The same agent when complained about the problem informed this evening that he will check about the cause of the problem and come back. Obviously, he is yet to revert back about the cause of the problem. Is there someone who will really revert about the cause of the problem?

Respected sir,
I Nitin patel using Airtel service since last 4 year.
Recently I have found some o[censored]nauthorised dedudtion from my account .
I have talked with customer care supervisor but they are not
refunding my balance.
Hope for the better action.
Thanks.
Nitin patel

I am using Airtel kerala sim. Even though i didn't activated anything they are sending SMS daily about an actress and deducting Re.1 everyday.
Also they blocked customer service for me so that i cannot complain to them
Another thing without any information they increased the roaming charges for me from 60 paise to Re.1
AIRETEL is fraud.

I am going to change to any other service provider.

Alagesan

[protected]

My Airetel mobile no. is [protected] and on 14.07.11 the moble balance was 27/- & when i talking within mp/cg on mobile, the mobile disconnected after 2-3 min and a sms come that "The Astro Service has been activated for Rs. 20/- for 20 days". urgently same day i talk to customer care & complaint for it without demand of service and disconnect for & return the balance SO the same time the service has been disconnected and a sms confirmation has been received but yet not return back the balance.

This type of deduction is like theft from costomer pocket.

sir,

on 29/08/2011 i have recieved a message from AD-54321

Thanks for downloading JavaGame from Airtel. You have been charged Rs 30. get latest games at http://gclub.in FROM AD-54321 AT 5.30 P.M APPROX.
i had make a call to airtel customer care,but they failed in giving me a solution
I WANT TO KNOW HOW MANY YEARS I HAVE TO WAIT TO GET RELIEF FROM THIS TYPE O[censored]NAUTHORISED DEDUCTION
PLEASE CREDIT MY MONEY INTO MY ACCOUNT AS EARLY AS POSSIBLE.
MY PHONE NUMBER IS [protected]
MY EMAIL ID IS [protected]@gmail.com

Cheating/ fraud/ breach of trust by Airtel

On Oct. 20, Airtel deducted Rs. 99 from my account for activating 2G services, which I never activated. On persistent complaints, they remited ti back and tendered apology. This month on 20th they have repeated the same thing. This is cheating and criminal breach of trust. I am now going to take legal action against them and propagate this cheating everywhere.I want to know if there are many people who are beng cheated in the same manner??

Rajesh Tyagi
Cell: [protected]

Dear Customer,


We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.com. We are available 24 hours on all 7 days of the week to resolve your issues.



Your recharge request has been correctly processed. Please find details for your order below:

Order Number:5588298
Mobile Number:[protected]
Order Time:[protected]:57:00
Operator:AIRTEL, Maharashtra & Goa
Amount:98
Reference:[protected]
Order Status: Recharged


If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.com

We hope that you will provide us another chance to serve you.

Best Regards,

Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.com

Guys i have the same problem would be nice if some of you could tell me the solution. What should i do if there is no solution? throw my sim away?

here u wont get any address. Go to police register a fir and tell them to take the case furthur.

i want to now the date when the amount will transfer my account
My Pf noNAME | PF NUMBER M.Nandha Gopal | | HR/GGN/10693/036050

Nandha.[protected]@alcatel-lucent.com-pl send me my mail-id.

Airtel - Landline and Broadband — Pathetic sales and customer service

I wanted to apply for an Airtel - Landline and Broadband combo plan and called a sales guy. He came in a day later than promised.

When he dropped into my office to collect the forms - he asked me to just sign on it and said he would fill in most of the plan details. I thought the poor guy must be super busy so did the needful as he asked me. Little did I know that I trusted the wrong person. he did not take the details properly - I mentioned to him I need a wi-fi connection (now he denys it). Said in 3 days the set up would be done.

After a week he calls me askin me which plan I required. He had not even made a note of it. And then on his own put down that we needed a regular modem.

A week goes by and no information. The guy does not respond to calls either. When we registered a complaint with them and threatned to go to the police (and consumer court) as he had a copy of my house rental papers and also pictures, Airtel said they would do the set up in 3 days and after following up with them again they sent a technician.

The technician was also yelled at by Airtel as I told him we needed wi-fi and he tried to set up the same. Airtel and the salesguy tell him that we only asked for regular modem. When I spoke to the Salesguy and told him he was not right and I would complain to the consumer court he says "Go tell anyone you want". He was very rude.

And the numerous complaints to them seem to fall deaf ears. Such is the service of Airtel. The SAlesguy has to aplogise.

Airtel — Fed up with Airtel!

deactivate the postpaid connection no action taken

this is to inform to the airtel service centre that we are being fed up with the airtel service they keep on calling on the mobile for wellcome tune, the balance get deducted by itself, atleast 20 to 25 massages n quotes come every day in the mobile n 10 to 20 call comes from airtel centre n evry time rs 30 is being deducted for hellotune due to all this rubish the money from mobile get finished n after every 6 to 7 day we have to recharge our balance so kindly keep a check on these things otherwise the people would be taking a strict action.
thankyou

Airtel — landline connection not working even after complaining of two days

hi sir,
my land line not working past two days until they didnt do anything so take a neccessary action against the department whos e the responsible for that and get a compensation through the billing.
thank you,
arunagiri

Airtel — landline not working past two days after complaining

dear sir'
my telephone number is 42661181 my phone is dead past two days after complaining to customer care and they given the complaint no it is 13771096 dated 12.11.08. but still not rectified so kindly take a action to work my telephone early today and get combensation to be adjusted to the bill and oblige.
Thanking you,
Arunagiri

Tata Broadband — Someone uses my broadband services & almost services are not working & bad replies of engineers

This is from Kv Tours & Travels -Mumbai.
WE had paid the money to rnew our account consevetative for teh 4th year also with tata comunications.We have given them yearly prepiad subscribtions & from 8th we had launched teh complain that broadband is not working. Our complain no is:
8009722 / 8.12.08.
Till today no one taken up the matter seriously, I think you'll are not allowed to take any steps towards any Corporate companies...is it so?



Cauase last year I had given you the complaint about such matters, we had given nearly 42 complaints & nearly 60 days in a year my internet was not working at all though I had paid them prepaid completely while subscribing at the start of year.

I did not recv any extra usuage from them. So they should give according to Consumer Court laws...I think you'll must surely be knowing it...



This year as soon as they received payments of renewal the braodband is not working, but I understand You'll have only certain rights..



Well can you inform me, how to resolve this matter.Now I am interested to receive my payment back of Rs 8023.00 which I havent used any broadband services of this year & want to cancel my account. Can you able to help us ?



We call their eengineer Mtr Virender at his cell number: [protected].He immediately says, its not worth to join Tata, it will work on the same basis .Do not bother us or call us.We are not your servants.Just all the bad words...We expect such things from Tata persons.



Well good, may be...I think our desicions are wrong, so we have bear qall the nonsense & haer teh badw ords from others by paying them.



I am also the member of Consumer Court.If I get this kind of reply from the Tata & not a single revert back feedback from Your side, what the general consumer must be facing it shows...



Await

Regards

Vijesh Thakker

We have been having serious problems with Tata Broadband. Their services are pathetic. Customer complaints are closed even without repairing the connection. The local contractor of VSNL is very arrogant and he refuses to repair. He never visits the problem but, perhaps, he only closes the customer complaint on his own. It is a frequent problem of not getting broad band connection through. Getting it repaired is another tortuous exercise.

Airtel — i am really fedup with the airtel services

hi,my self sanjay.r.sharma.its really disgusting to inform u abt the airtel services.
my cell no- is [protected] ,on 12/11/2009 i have got the message of activating the jobs alert but i havent done such thing from my cell & Rs-10 has been decduted from my a/c.

i am really feed up its not the 1st time on 5/11/2009 Rs - 30/has been decduted from my ac .no sooner i have called up the customer care no. 121 & having the converssion with them ,i have been debit Rs 3o/- from ur side.

i really dont know y such things are keep on going i am really fed up.fed up,fed up.try to solve it as earlly as possible.i have taken 3 sim cards of airtel .

the other no- of my cell is [protected] .on 12/11/09 i have recived a message of vas sort of message & Rs 1.50 has been decuted from my a/c but again i have called the customer care no-121 & they bounce back me the money.

pls do something other wise i dont have any option but only to change my sim card by using some other good company like vodaphone /idea

I ve shifted my airtel broadband connection from one place to other, the engineer came and confirmed that the connection has been properly done.But when i checked it was not working.
After that i complaint 4 times to the customer service center and everytime i got an assurance that the same will be resolved with maximum turn around time of 48 hours.

Its been a month now, nothing has been happened yet.

My Complaint No.s 36594870, 36670006, 36894872 and 37205878.
Account No. 14714447
Name: Mudit Soni

Airtel-Broadband & Landline — Fedup of Customer Service

Hi,
Around 3 months back(11 July 2010), I have registered a request regarding shifting the landline and internet connection with the reference number 34933840 but I did not get any of the response from the airtel. After waiting and continuous followup of one month I wrote a mail to the nodal center of airtel (nodal.[protected]@airtel.in) and after waiting more than 15 days when recieved no response, I have taken new connection and wrote a strict mail to nodal center and customer care of the airtel (care.[protected]@airtel.in). After that I got their first reply. Mean while they continuosly increases my bill.

I wrote very clearly in my mail that I am suffering very loss due to unavailability of internet connection. Now their executes started calliing on my alternate number for the bill. When I was asking for the services that time no body was there to entertain me and now when they are asking for the bill, ideally I should also not entertain them.

Also their IVR is not functioning properly, I tried around 50-60 times on their customer care number, each and every time when call connects with the customer care, call gets disconnect automatically. I dont understand after sufferring a lot by their customer services, are they eligible for asking any kind of bill to me?

and above to all, Mr Gopal (From noida center), is having no sense how to talk to their customer. When I talked to him after taking his number after a lots of efforts. During day time he is not supposed to pick up the call as he remains very busy and when he picks up the call around 8:30 PM. He said that we are spoiling his personal life by calling him after working hours and his words was that I am telling lie and have not registered any of the request to transfer the number. If airtel used to provide fake reference id then where my fault lies?

I don't know on which basis airtel used to say best service provider!!!!
I am very sorry to say but seriously now I am fed up of the airtel.

Thanks,
Vibha Bajpai
vibha.[protected]@gmail.com

i am very much fedup with the services if Airtel in sadar bazar. My landline no. is not working from 22nd march, 2011 and airtel has no reply.

Hi,
I have a broadband connection with landline no: [protected] . My broadband connection is not working from more than a week, i have raised service request (No:[protected] with airtel to resolve this. Everytime I call them they say they are working on it and will resolve it ASAP but after that nothing happens. I have lost hope that they understand customers importance.

its more than 2 weeks now... still nothing has happened... i call minimum 5 times a day and ask for status still no luck. I THOUGHT RAISING COMPLAINT IN THIS WEBSITE WILL HELP BUT THAT TOO HASNT SO I FEEL SO BAD ABOUT HOW EVERYTHING WORKS IN OUR COUNTRY...


Cheers
Nitin
[protected]

I am an unfortunate customer, happened to take airtel broadband connection.
my landline number is [protected] and my name as per the details given
is Anish Kumar T.

I appreciate the continous support providing to me, because of that i
am not able to use my broadband for more than a week.

Listed below is the complaint numbers with status.

1. 1273970 - instead of fixing the complaint ticket was closed.
2. 1553826 - its a mystery.

I am another affected user. I have vowed that I will not avail AIRTEL in future. Pathetic customer service., They have become very callous in thier attitude with degraded customer service. I shifted from Banglore and requested for a transfer of connection to kolkota which they said they will fix in 4 days. hoionsacted.

They were not reachable, kept my phone in hang up mode, and till today its being 2 months that they have not acted.

They only send sweet mails asking for feedback with Smileys.


We have so many options available now a days, Vodaphone, Tata are giving excellent service. I have taken TATA and very happy with them.
WRT AIRTEL: Pls stay away if Broadband Transfers and if you have amobile job.

I had owned an airtel broadband connection for 2 years and did not face issues of any kind until now. On 7th of Aug my internet suddenly stopped working. On 8th of Aug I has raised a complaint # 1984226 and was informed by the customer care that it would be resolved latest by 16th of Aug 2011. As of today the issue has still not been resolved.

I have called up the customer care numerous times, written a mail to Airtel's Nodal office on 17th of Aug but did not get any satisfactory response from any one.

On Tuesday, 23rd Aug, a sales representative from airtel contacted me telling that I will have to apply for a new connection and it will get activated in 3-4 days. I filled up the form for new connection along with all the required documents. It has been a week since then, but there is no sign of the connection getting activated or the issue getting resolved.

On checking again with the customer care representative, I found out that the request that I had raised initially has been marked as resolved but the internet connection is still not working.

Request the concerned to help to get the issue resolved at the earliest.

Name : Dheeraj Raikwar
Complain no. : 4103576
Phone No: [protected]
Contact Info: [protected]

Its being 7 days when i lodged a complain of my broadband
issue , from which i got a complain no. 4103576 and your cc executive
said that the problem will be resolved by tomorrow i.e. 16/09/2011 at 11.00 am
and i lodged this complain on 15th of this month i.e. September ,
and i contacted them more than 10 times but they didnt give me any positive reply and even no one
contacted me to talk about the issue .

I hope you take some serious action to resolve my problem

VERY POOR SUPPORT , EVERYONE CONSIDER THIS BEFORE TAKING AIRTEL SERVICES . I
DID NOT RECOMMEND , I AM VERY DISAPPOINTED .

Airtel — Problem with Airtel Broadband since last 1.5 months

I would need your help for the below problem.

My Fixed Line No is [protected]. My account number is 16083188 .I am only using this fixed line for Internet only. My recent complaint no is 11283760.
My problem is there from last 1.5 months and I have reported this issue from Jan 12th 2012 but still it is not fixed.I have raised close to 10 service requests,as everytime I raise a service request it has been closed wihout proper resolution each time.

After number of requests finally an airtel internet technician came to our house on 31st Jan and he suggested that there is a problem in fixed line. We raised a service request for fixed line connection . Since then no one from Airtel fixed line has sorted the problem or even visited our house. Everytime I raise this request , its closed without fixing the real problem. I call the customer care to find out that it has been closed with wierd reasons which are not true like my phone instrument not working,ethernet wire from modem to computer has problem etc most of which are lies . Everytime I call I request for someone to call me on my mobile before fixing my problem , but it does not happen. For last 5 days I am calling customer care thrice a day and I am frustrated in dealing with people of customer care people who don't understand my problem.Your technical support team seems to be in a hurry in closing the service request without sorting the problem. Also there is no local number for contacting your technical, which is highly frustrating.

Some of the service request no for the same problem 11271710,11271452,11227998,11153320,11124142,10409428.

On top of all this I am being sent reminder for airtell bill payment and why my usage of internet is low.It has been frustrating experience .Why should I be paying if internet is working.

Now request to you help me .

Hi,

Please follow your chain mail.

I have a few request. Can i have the status of all the request.

20919196
21011624
21044050

For the first request person visited my place he said that sir there is no dialtone and he said that "i can't fix it".

Then for every other problem no one showed up at my place but the request was closed. And if he says he visited me what was the resolution he provided please kindly share it with me.

And please open a new request mentioned "Airtel is incapable of providing service"

Before these service request i have another six service request and all were at priority basis.

Today complain service request number

21101232

I called customer care, interaction ID[protected], told me that person visited me and he has my signature , i would like to see new virtual signature of mine as your person never visited me. Please share a proof that person visited me.



Regards

Sahil Kapoor


[protected] Forwarded message[protected]
From: <saurabh.[protected]@schneider-electric.com>
Date: Tue, Aug 28, 2012 at 12:53 PM
Subject: Broadband and Landline No. [protected]
To: [protected]@in.airtel.com
Cc: [protected]@gmail.com, [protected]@ndtv.com


Dear Sir/Mam

I Called up your customer care to complaint about the issue of my landline and broadband not working. but they asked me to write a mail to the airtel id stating

DN is not connected and my number switchfree.

Whereas i have done my bill payment on 14th Aug but still it is not working. i have been after you people for my internet not working since last one week but the service provided by you people is worst then MTNL and BSNL.

And for your information these days the complaints get closed without your representative coming to solve the issue.

Hopefully this time issue will be solved.

Best Regards

________________________________________________________________________________...⇄

Saurabh Kapoor | Schneider Electric Infrastructure Limited | Energy Business | India | Assistant Manager - SAS Projects
Phone: +[protected] | Mobile: +91 [protected]
Email: saurabh.[protected]@schneider-electric.com | Site: www.schneider-infra.in | Address: 5th Floors, Tower-3, IGL Complex,Plot No.2B, Sector-126,NOIDA - 201304 (UP), India

*** Please consider the environment before printing this e-mail

Namaste Mr.Kapoor,

This is to inform that your concern listed on 30 August 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Bharti — Broadband Not working

Worst service by Airtel for Broadband connection .. It is more than week when my complaint not sorted out.

Complaint No : 23343600 dated 13th Oct 2012.

Need your help to get this sorted out

Hello Mr. Sunil Bharti Mittal,

How do we reach you ...?? please read my mail...????
I have tried contacting you from the last five months but unfortunately you have designed your company in such a way that a helpless and needy customer cannot reach you, even after you nodal and appellate team does not solve thier query.

I am a educated and respctable indian citizen using Airtle ever since it was formed. we have broadband connections and more than 50 mobiles for our family and staff. we have made all payments from more than 15 yrs faithfully, but a small complain of a broadband not working effectivley cannot be solved by you and you team.

i have reported several times on your customer service no 121, 44444121, and spoken to innumerable people and i ve been very patient with them. they have given me a braodband connection with a wire hanging outfrom my window and due to which every two days the broadband fails and im loosing lacs of money in my business. this is a company connection and im ashamed to say that, in my building everyone else is using Airtel and have no issues except me. whenever i reach your escallations team, they fool me by saying it might be a government problem, as the roads are dug. Now this is not true..

Spoke to your entire escallations team in Chennai - Ms Asha, Ms Dakshayini, MR. Purushottam, Mr. Ramkumar and today again to Mr. Lokesh Road the head of the escallations department , whose only job is to see the escallated problems and was unseccessful since past 5 months. even area manager Mr. Tamil , and Mr. Naigam have never taken proper care even though they know i have been repeatedly calling.

my question to you is can we nt get proper customer service. im in the most important central area of chennai and is it so difficult to get a broadband connection properly after paying for 4000 rs per month fro two connections in my two houses in the same flat.

Airtel was really good ten yrs back now has gone to the gutter..the service and your team have said these words to me. they are irresponsible and do not care about us anymore. everyday a new person is recruited and now my house is like a musuem, everyday one airtel staff calls and visits when they like to solve the problem for just two days and again it exists. Nodal and appeellate officers are even worse. all are paid for nothing.

complain ref no[protected].
Name - Vedita D
Complaint name of comapny - HIEC trading co
City - Chennai

i need my 5 months refund from the company, an apology letter from you and your team as im have been medically unfit and emotionally harrased. my health is being affected by being on call for long hours everyday to speak to your staff and writing emails to you and your team.


Absolutely feel dejected and unhappy for trusting a big brand name like Airtel.

Vedita
Director - HIEC trading co

mention yours airtel mobile no on which broadband not working

Dear Mr. Sunil Mittal,
I was a very satisfied customer of Airtel having about 15 connections including CUG in my Company besides Broadband & Landline connections,
Till about 1.5 months back.
For the last 1.5 months broadband & static IP at below mentioned connection is not working despite repeated calls at CC
Nodal and Appellate.( will be clear from the trailing e mails)
For the last few days every day a new Engineer calls asking what is the problem and would again start from ABCD.
All my work is held up due to this.
May I request you to kindly help me in this matter at the earliest?

Anurag Garg
A 41 Preet Vihar
Delhi 110092
[protected]




[protected]Original Message[protected]
From: anurag.[protected]@callida.in
To: appellate.[protected]@in.airtel.com
Cc: appellate.[protected]@airtel.in;nodal.[protected]@in.airtel.com;nodal.[protected...⇄
Sent: 30/11/2012 04:51:30 PM
Subject: Broadband & Static IP Not working

We are using about 15 Connections of Airtel which include CUG, Broadband and
Mobiles.

We are facing serious problem with one of the Broadband Connections details of
which are as follows.

Name : RG Metal Formings
42/43 Site 4
Sahibabad.
U.P.

Account No. 16431291

Phone No. [protected]

Static IP 122.160.65.131

After repeated Phone calls to CC

We got the above Static IP
Thereafter Internet stopped working, we called up Customer Care
and were told the Connection has been Blacklisted.
The reason Could not be told to us.

May we request that the Internet service may please be started at the earliest
under intimation to us.

My Airtel broadband no [protected] is not working properly for quite some time. The latest complaint number is 28985464. AIrtel is not fixing the problem.

I have an airtel landline connection along with broadband service in the name of Amit Malhotra, landline number-[protected] since last 7 and half years now. For last one year I have been facing issues with broadband connection and have to open a complaint every 30 or 45 days to fix the issue. This time again I am facing the problem with broadband connection for which I opened a complaint on 4th July&#039;13, complaint number is 35116834. An executive from Airtel whose name is Deepak came to my home to check the connection and after checking modem, my computer and wiring, he told me that the problem is from the pillar. He said he is going to check that and within half an hour my connection will be okay. Nothing happened till 6th of July&#039;13 and when I checked the status of complaint it was closed.

I called Airtel again on 6th of July&#039;13 around 8:45 in morning and talked to Floor Supervisor Rakesh Chawla, he told me that it has been closed by the executive and when I told him that the problem has not been fixed yet he said he will check with the backend team on this and opened another complaint with number 35194306.He also said that the problem will be fixed within 2 hrs. I mentioned on call that I want to discontinue the broadband services and will continue for landline only. He also told me about a plan with monthly rental of Rs 349 in which we get 300 mins free calling but somehow he convinced me to give him a change to resolve the issue. I received a call after two and half hours from one of your department and the lady told me that the problem willbe fixed maximum by 3PM. I received a call at 2:30 PM from one of your executive whose name was Sunil, he asked me about the probelm and told me that he will be coming in an hour to check the problem at home. When nobody came till 6 PM I called again to Airtel and came to know that this new complaint has also been closed. I spoke to senior supervisor Saurabh and he tried to convince me to open another complaint for same reason as I wanted to discontinue the connection at that time as well. Now the third complaint number was 35234410 opened at 6:56 PM by Saurabh who also confirmed me that I will get a call from backed team and someone will visit my home by 9AM on 7th July&#039;13 and this is the final chance for resolution.

I didn&#039;t received any call from Airtel neither anyone came at my house by 9:30 on 7th July&#039;13, after which I called Airtel again and talked to Senior Supervisor Maya. I explained the whole story again and she strated up with the same explanation and reqquested another chance to resolve the issue. But I told her that I don&#039;t want the broadband connection anymore and will continue with landline service with plan of Rs 349 per month. She told me that there is no such plan available in Delhi NCR region and when I told that Rakesh Chawla was telling about it, she behaved rudely on the call with me. And opened a new complaint number 35243074 for diconnection of services. Later I received a call from Gurgaon which was another department who handles the queries regarding disconnection of services. I explained him every thing again and he told me that I can continue with plan of Rs 349 per month and it is available in Delhi NCR region.

I would also like to tell you that in month of April, I opened a complaint for changing the wiring on 21st April&#039;13, complaint number 31726114 which was closed by executive Dharmender without resolving the problem. So this is not the first time it has been happening with me.

I am feeling fooled and harrased by Airtel with such a response. Being a seven years old customer it feels like Airtel take them for granted and no service is being provided to the customers. I have paid almost Rs 9000 since last year for such a disgustting service by Airtel.

I have an airtel landline connection along with broadband service in the name of Amit Malhotra, landline number-[protected] since last 7 and half years now. For last one year I have been facing issues with broadband connection and have to open a complaint every 30 or 45 days to fix the issue. This time again I am facing the problem with broadband connection for which I opened a complaint on 4th July&#039;13, complaint number is 35116834. An executive from Airtel whose name is Deepak came to my home to check the connection and after checking modem, my computer and wiring, he told me that the problem is from the pillar. He said he is going to check that and within half an hour my connection will be okay. Nothing happened till 6th of July&#039;13 and when I checked the status of complaint it was closed.

I called Airtel again on 6th of July&#039;13 around 8:45 in morning and talked to Floor Supervisor Rakesh Chawla, he told me that it has been closed by the executive and when I told him that the problem has not been fixed yet he said he will check with the backend team on this and opened another complaint with number 35194306.He also said that the problem will be fixed within 2 hrs. I mentioned on call that I want to discontinue the broadband services and will continue for landline only. He also told me about a plan with monthly rental of Rs 349 in which we get 300 mins free calling but somehow he convinced me to give him a change to resolve the issue. I received a call after two and half hours from one of your department and the lady told me that the problem willbe fixed maximum by 3PM. I received a call at 2:30 PM from one of your executive whose name was Sunil, he asked me about the probelm and told me that he will be coming in an hour to check the problem at home. When nobody came till 6 PM I called again to Airtel and came to know that this new complaint has also been closed. I spoke to senior supervisor Saurabh and he tried to convince me to open another complaint for same reason as I wanted to discontinue the connection at that time as well. Now the third complaint number was 35234410 opened at 6:56 PM by Saurabh who also confirmed me that I will get a call from backed team and someone will visit my home by 9AM on 7th July&#039;13 and this is the final chance for resolution.

I didn&#039;t received any call from Airtel neither anyone came at my house by 9:30 on 7th July&#039;13, after which I called Airtel again and talked to Senior Supervisor Maya. I explained the whole story again and she strated up with the same explanation and reqquested another chance to resolve the issue. But I told her that I don&#039;t want the broadband connection anymore and will continue with landline service with plan of Rs 349 per month. She told me that there is no such plan available in Delhi NCR region and when I told that Rakesh Chawla was telling about it, she behaved rudely on the call with me. And opened a new complaint number 35243074 for diconnection of services. Later I received a call from Gurgaon which was another department who handles the queries regarding disconnection of services. I explained him every thing again and he told me that I can continue with plan of Rs 349 per month and it is available in Delhi NCR region.

I would also like to tell you that in month of April, I opened a complaint for changing the wiring on 21st April&#039;13, complaint number 31726114 which was closed by executive Dharmender without resolving the problem. So this is not the first time it has been happening with me.

I am feeling fooled and harrased by Airtel with such a response. Being a seven years old customer it feels like Airtel take them for granted and no service is being provided to the customers. I have paid almost Rs 9000 since last year for such a disgustting service by Airtel.

Respected Sir,

I am having an airtel broad connection connection from last 1 years. I am having a problem in the services of this connection. there is no connectivity in this connection from last one months. I have lodged the complaint so many times but of no use. every time i and my family members spoke to the airtel employees and executives they have new excuses.they are not able solve the problem from the last 1 month .for now i am done with airtel they are not even trying they make false promises every time. so now i request you to look in the matter and help me. my details of the number are as follows.
landline no. on which connection is been taken:[protected]
mobile no.:[protected]
Name: Dheer singh
address: 8/59 chiranjeev vihar ghaziabad 201002 u.p.
complaint no.: 36883058, 36536124, 36618312, 36707160, 36821194, 3713700, 36821194, 37001982

Hello,

My Airtel broadband has not been working. Everytimr i call the customer care i am given a different story. I&#039;ve been paying for a service that does not work.

My Fixed line number: [protected]

My Airtel Phone No 45520108. The Broadband is Not working. The line go and comes very frequently. Airtel not attending to the complaint. Pleasae look into the matter. Not satisfied with the service.

Broadband Not Working.

[protected] Airtel Broad Band Not Working, Very Bad Customer Service.

Airtel — foolishly reducing balance

i have activated rs.35 unlimited gprs plan in which i got 48 hrs free surfing.i surfd the net through mobile for 48 hrs then it got de-activated and because of low balance the message came ur plan could not be activated because of low balance.i called customer care then they said that ur plan will not be automatically activated so u recharge ur mobile ur balance would not be deducted.i recharged with 50rs top-up.when my balance was 42rs i deactivated the plan o[censored]nlimited gprs and then after 2 hrs i received a message ur plan has been activated and 35 rs were cut frm my account.when i called customer care they started giving excuses for deducting balance and after calling many times also i was not credited my balance.in this way my 30rs was also deducted saying that i hve downloaded certain content but i hve not gone to any website also .they are making fool to customers.

thanks for solved my problem.

Airtel — Broadband Info Error

Hi

This is venkatesh here from Bangalore.This is with regard to my land line no [protected] this problem is with regard to my Broadband connection earlier i was in the 799 plan with unlimited browsing and download.In the last week of may i called the customer care to check if i could get a better plan with higher speed.And then i was guided that i could go for a 1 Mb download speed with the same rental and with a limit of 8 GB download.I asked the customer support person will this 8 GB limit also include your browsing and the uploads.He told me that it would be counted only for the downloads and the browsing is free.I asked in twice and he was very much sure of that.So i got the plan activated from 1st June

To my surprise on the 26 June a received a bill for Rs 5115 I immediately called the customer care to check.When i got it checked for the details i was told that i have been charged for my Broadband usage.when i asked them for the details then i was told that i was been charged for the browsing, download and unloads.Then i told the customer care person that initially told that i would not be charged for the browsing and the uploads.So he lodged a compliant regarding the same and i was given with the complaint no 21503228
On the next day a executive had called me and was explaining that the error was not from their end.I was not agreeing with him so he told me that a senior person would call me then after few hours i got a call from Abhishek Anand called me and he was trying me explain during the when i was having my lunch so i asked him to call me after 10 min.And i didn't receive any call from him but the next day i received a MSG on my cell from Air tel telling that the compliant no 21503228 is been resolved.To my shock i called the Customer care i was answered my Ms Sowmya T N who told me that the compliant has been solved by Mr Abhishek Anand.How can he solve the issue without having it discussed it.

This is a complete fault from you guys because of giving me a wrong information so u have to bare the loss i would be paying you only the rentals and the call usage charges



Regards

S.Venkatesh

Airtel Broadband — error in net connection

there are lots of problem in airtel net connectivities we are faceing this problem over 10days plz solve this problem. THANK YOU

hi myself is vipin kumar with airtel landline no. is[protected] ...my net connection nd phone is not working properly at all so plz solve an problem as soon aS POSSIBLE ...I AM VERY THANKFUL TO YOU...
REGARDS
VIPIN KUMAR

They are famous for faulty system & process! Waste!