Airtel Complaints & Reviews

Hello,

I have a Airtel 3G internet connection with USB modem(They call it Dongle).
When i took the connection they said that first 3 recharges i will get double the amount of GB usage free.
I have recharged 2 times from the day i took the connection and surprisingly i recieved only half the amount of free data usage.
They have packages like 2.5 GB for Rs 675. I recharged with the same amount and to my surprise i got only 1.25 GB of data.(As per their information i am supposed to recieve 5 GB)
When i tried to call Customer support they talk to me 2 minutes and disconnect the call for no reason.
I've been doing this for last 3 days and no response.

More over rates specified on the site www.airtel.in and actual rates are totally diffferent.
This is clearly decieving the customer.

This is not the first time i have issues with Airtel and it's customer support.

Please suggest me on how should i proceed further.

Regards,
Vyshampayan Datar

Dear sir,
I am pradeep rana and my airtel no. is [protected]. My office is located at sahibabad industrial area ghaziabad and till november 2010 i was using your broadband services at the said office address. Due to technical problems in your network i surrendered my connection. Now on 21st dec. 2011 i called back at your no. [protected] to provide me a new connection, they didn't responded me till i called back again on 29/12/2011. They told me that airtel don't have the connectivity at your site, i told them that i already was using your broadband services till one year back, then they sent their person to verify my claims. They fill up my form and get necessary documents in this regard afterwards a wireman arrived and done the wiring on 30/12/2011. And till now i have made many calls and all your executives are making falls commitments since then. On 6/01/2012 miss shabnam claimed that your connection will be installed by 6pm of 07/01/2012, that came to failure. Now today miss nisha tiwary had committed that my connection will be installed by 7:41pm on 11/01/2012, and complaint no. is 10107266. i hope god bless you and may make you so strong that you may fulfill your said commitment.

On repeated complaints from Oct 2011 every time my speed of 1Mbps is decreasing from 1st week of every billing period. Every billing period starts from 5th of every month.From 7th onwards company email starts as 80% data consumed on without used sanctioned quota of 5GB.On every complaint they are not in searching genuine reason.For your kind ref. attached a complaint email copy. They have recorded falsely as 1.5 GB downloaded on 7th Jan 2012 at 15 pm.
----- Forwarded Message -----
From: Fiyaz Pasha <[protected]@yahoo.co.in>
To: "[protected]@airtel.in" <[protected]@airtel.in>
Cc: "appellate.[protected]@airtel.in" <appellate.[protected]@airtel.in>
Sent: Sunday, 8 January 2012 11:39 PM
Subject: My sanctioned data 5GB corrupting[protected]a/c15683537

Sir/Madam,
On repeated complaints my speed decreases and my sanctioned quota of 5GB is corrupting in [protected] A/C 15683537 .On 7th Jan 2012 I was in my home with weekly holiday from C.E.S.C (K.E.B) in front of system with browsing I has not downloaded a single image or voice file from 11am to 5pm.Without downloading a single file why my data is misusing .Please keep a vigil on this matter or limit my speed.I am not satisfied with this type of HIDDEN SERVICE .Please alert me online while downloading or block my download option.
With Best Regards
RABIA BEGUM
[protected].

hello sir...m receiving some blank calls from [protected] since past 3-4 days can u plz get me the details of the user

I have internet connection through airtel. But facing lot of problems. I couldnot get connected since Dec 25. Dealer also tried to recharch for future(for me), but failed. My no sim no is [protected]. Authority concerned my contact on on [protected] or [protected] or email [protected]@yahoomail.com, [protected]@rediffmail.com

Hellow sir my name is K.P.Sinha and my number is [protected].and airtel prepaid providers has activated subsserv service on my mobile without asking..that was 3rd January 2012 and from that day I have been charged Rs.1.50 per day. So please deactivate/stop providing this service and chargin money without my consent. Otherwise I will take help oh Consumer Forum in this matter. Please take sme actions.

K.P.Sinha
Patna
9th January 2012

sir,
My fathers number is [protected] and it has not been working since 1st january 2012 as it shows the validity is over.sir,we have recharged it earlier with 999 rupees but it seems to be waste as we are facing such problem.i talked to customer care from my neighbours no they ask me to wait for 24 hours.i have complained about it many times since 2nd JAN,tried to recharge with 16 ruppees that shows recharge fail.we have been waiting even after paying so much rupees that no one pays now a days.we have tried all the methods now u only tell me what to do

Hi,

I am a Post Pay user bearing No [protected], [protected] and [protected]. I wanted to port my numbers to a different service provider due the Coverage Issue with 'Airtel' for a long time as no resolution was provided after repeated calls. So I sent a request for the Unique Port Code (UPC) on 18/12/2011. I got the codes on all 3 nos but when I called the customer service, I was informed I cannot use those codes unless I pay my bills. I wasted around 3 hours to know why my bills were shown a outstanding as I had paid all my bills on time and had even got a confirmation for the person I spoke to, that it was a system error that the bills were not reflecting on the system (For the First Number). Then I recd a call from Airtel on 2312/2011 requesting me, not to use the Pot code. The person told me that I will receive a call from the Technical team as they are looking into the matter. I waited for the call, but have not heard from them till date. In the due course the validity of the UPC expired (02/01/2012). When I called back on 08/01/2012 (Sunday) to get another UPC, I was provided with various misleading information by Mr. Jagdish from the Customer Srevice Dept. When I asked for his supervisor he hungup on me. then I called back and spoke to Mr. Vipul at the Customer Service dept. I asked the contact details for the Nodal Officer, the person (Vipul) on the other end gave me the details. When asked about the working hours for the Nodal officer, the person told me I can contact the Nodal any time (24X7). Eventually when I called the Nodal Officer's number it reached the Voice mail, stating can contract them only from Monday to Friday. It's a shame that the people in the Contract Centre don't have proper Product and Process knowledge. The call dropped thrice while speaking the the Customer Service Dept and I had to call again and again, had to wait in long ques to get connected to the customer service, again explain the complete scenario again and again as no noted were left on the system by the earlier people I spoke to, I wasted my valuable time in this process and finally got through the Escalation desk. I spoke to Miss. Depali (for the 2nd time as the call dropped while speaking to her for the 1st time) who told me a new story. She told me that I was contacted by Airtel on 23/12/2011 by Mr. Vaibhav from the 'Retention and Cancellation Dept' as my complaint was in regards to the Network issue. She stated that Mr. Vaibhav in his notes has mention that 'The customer's network problem is resolved and customer has agreed to stay with Airtel and as a goodwill gesture the customer was provided a 'FREE MISSED CALL ALERT SERVICE for 2 months. This was a surprise for me as I have not agreed to any such resolution. I asked for the CALL RECORDING for that day i.e. 23/12/2012. I was told by Miss. Depali from the Escalation desk that, in order to get the recording I have to make a formal complaint at www.[protected]@in.airtel.com.(Hope this info given to me correct).I tried to open the site in vain. Then I got a link to this site for complaints, hence registering my grievances here. I hope they will be answered.


Milind V, Parab
K-101 Yashraj Park,
Kasarvadavli, ghodbunder Road,
Thane (W) - 400607

I have bought my Airtel number ([protected]) in 2007 and I Have converted that into postpaid in 2009, a month back i have converted that to prepaid again and i have submitted the documents again at Santhome. They took a week to activate the number, a week later I have received a message saying that resubmitting the documents, Since I couldn't find any airtel showroom near my home i took a week and i visited airtel show room at Kodambakam on a saturday, The customer service person who was sitting there said that they wont accept form on saturday, the next week i have again visited the same branch and submitted the documents but the end of the day my number got dissconnected permanently. I have called ustomer care guys many times and told about my documents status, even though they couldnt take any action. I fed up with this Airtel customer care and Airtel. They are neither giving back my money nor are they activating the service. I want some acction to be taken against to Airtel.

I have acquired new internet & telephone connection on December 22, 2011 but unfortunately it is non functional since its acquisition. I have registered several complain regarding signal problem, connectivity issue, router problem, etc. but the results are negative. Concerned service engineers are closing complain without visiting site. It seems either they are not interested to resolve the issue or airtel is not committed for the services. I am really disappointed and also submitted request for terminatation of aforesaid connection with immediate effect. However there is no response for the same. Could you suggest path forward for the issue.

We had DishTV in our previous house. I had planned to buy Tata Sky once we shifted to new house in Pune. We took the possession of our flat in Jan 11 & shifted in Apr 11.


I was told by builders' site in-charge that the builder has done an agreement with Airtel DTH in form of MDU (multi-dwelling unit). Here a single common big dish is installed on the terrace & cabling is already done through ducts. As this project was a premium one, the builder was cautious about the elevation of the building as many small dish on terraces would spoil the look. Seeing this better interest of the project, I canceled the idea of Tata Sky & opted for Airtel DTH (gave the dishTV to our carpenters).


Airtel DTH has alloted different part of the city to various agencies who look after Airtel DTH MDU (multi-dwelling unit). In our case, it was Shree Enterprises. As I have a habit of recharging various services on yearly basis, I did the same here & paid the discounted amount to Shree Enterprises for 1 year of Mega Pack by cheque. (Customer ID [protected])


Initially, it was recharged with only Rs.1590 & once this amount expired, this Shree Enterprises chap, Mr. Yogendra started recharging on monthly basis. As it was never done on time, I had to remind him after I used to get SMS from Airtel DTH to recharge the account. I also lodged complaints about the same on Airtel customer care, but they did nothing. All this inconvenience despite paying for annual pack :(.


Couple of months back, in mid-Nov 2011, the Shree Enterprises took money from subscribers of various residential projects for renewal & fled the city. My validity of connection for 4 months was lost due to this as well. I took up this issue with Airtel customer care, sent email, spoke with builder; but got no response from any of these except for the builder who said that you are free to get any DTH connection of your choice. Hell, why wasn't this option given before ? I have seen projects where builder has tie up with 2 DTH providers for MDU & customer is free to take any of the two.


Finally, I spoke with Airtel DTH Zonal manager, Mr. Yogesh Kulkarni & he informed that Airtel Digital TV has lodged police case against shree enterprises & enquiry going on, but that chap, Yogendra is missing & his mobile is switched off.


I mentioned to Mr. Yogesh that we paid to Shree Enterprises as they are authorised agency for DTH MDU of Airtel & what happens between Airtel & their agencies has nothing to do with the subscriber.
The reply I got was that the amount will be credited only after recovery is done from Shree Enterpises & till then, recharge on-line. And now they have given us a new agency.


Finally, I alongwith some other residents of the complex have decided to opt for Tata Sky once our current subscription ends as the issue is not just of money but commitment to the subscribers.


Airtel Digital TV is not interested in subscribers, not even in case of MDU where in case of our complex, there are 3 buildings. Never opt for Airtel Digital TV, even if you feel their initial offer to be lucrative.


** Btw, Airtel DTH said that my account is not valid even for cash back offer during which I had taken the connection. Infact, they say there was no such scheme despite I having the brochures for the same. Ridiculous.

DEAR Sir
we are using air tel pri connection bearing account no : 14870164. The services of this network is too bad and the person who is looking after are not keeping their words in terms of services.
in the month of july our line was disconnected for more than 8-10 days at that time i had contacted coustomer care, the person involved with technical team etc. but nothing was resolved. After passing 8-10 days line was automatically resumed. since i was totally disapointed with their services i decided not to pay their bill till the date they will not talk to me personally on the issue. In between they also stopped sending bills to our address. after three month mr samson called me and asked for the due. i made him realized about our problem faced in the month of july and he agreed on the waiver of Rs. 5000/- and i too agreed to pay the left amount in two three installments. After that every now and then the usually barred our line and asked for the payment. although i feel that i should pay the amount i did that. from the month of october they started asking to pay rs. 5000/- which already waived off. it was really very panic and i contact appellate and their collection team naming ishwar (form applleate), mr singh, mr vibhor, mr samson for the same and i also forwards the waiver detail which i had received from mr samson but noting has been done still today. line has been barred form more than 15 times and usually occurs on staurday and resumed either on monday or tuesday.

therefore it is my humble request to bring the justice by getting my waiver of rs. 5000/- with additional rental of 40-45 day for which i have paid the rental without using the services.
i.e. rs 5000 + 10,000 = 15000/-

and also they should be instructed not to repeat such kind of mistake in future.

with sincere regards and thanks

aniket bharti
consumer
mob : [protected]
jwala heri market, paschim vihar
new delhi - 110063

Sir,
I am Indrajit Das of Somra Bazar, Hooghly, 712123. I am using prepaid 2G connection of your company through deta card since june '11. My no. is [protected]. But unfortunately I am getting speed just 2kbps to 40kbps and not much that from the begining. Though the mobile tower is just 400 meters away from my residence. It is also more unfortunate that my frnds who are in another location of 5 to 10 kms away from my home are getting much more speed using your sim card. I have another connection of your co. i.e [protected]. As a steady customer of your co. I am requesting you to solve this problem so that I can attach myself with your company as long as possible.

Regards,
INDRAJIT DAS
SOMRABAZAR, HOOGHLY
WB 712123

Dear Sir,

I am a consumer of Airtel Broadband and recently my DSL modem started to malfunction. I immediately reported this to customer care. The customer care refused to take the complaint and informed me that DSL modem is my responsibility and I have to buy a replacement from their designated service centers. The price for DSL modem would be Rs. 800/-.

When I bought the connection, I paid Rs.800/- for installation and all the equipment supplied by Airtel broadband was covered in it. At the time of installation it was committed to me that modem and all the equipments are entirely responsibility of Airtel till the time I continue using the connection.

However, now Airtel is refusing to replace the modem by stating the excuse of change in company policy. As I made purchase before the new policy, so my equipment is covered under old policy and it should be replaced immediately by Airtel broadband.

Please do the needful to resolve my complaint at the earliest.

Regards,
Vipin Gupta
Airtel No.[protected]
Airtel A/c No. 16244751
Mob No. [protected]

Dear Sir,

I have a corporate mobile connection vide mobile no.[protected] in the name of Afimac Associates Pvt Ltd. I am using this no for last 10 Years. i had taken a GPRS plan Rs.99/-per month unlimited.

On 5th January 2012, I called Airtel customer service and spoke to Mr Sikander, their executive for 3G GPRS charges and asked to activate 3G GPRS on my mobile. I asked him if i want to discontinue 3G GPRS services, will i be able to get the same services Rs.99/-per month GPRS activated again on my no and he assured me that it will be done if you do not want to continue 3G GPRS.

On 6th Januay 2012 I called Airtel customer service and asked to deactivate 3G GPRS and re-activate my GPRS Rs.99/-per month unlimited. but they said i can not do anything over the phone since this is a corporate connection. Then i told him that 3G GPRS has been activated over the phone, the executive replied that this was a mistake from airtle side and requested me to write the email.

I sent an email to do so, but they replied (pasted below) that now the service of Rs.99/- per month unlimited GPRS has been discontinued from their side.

I request you to please help me in this regard as it is totally unjustified.



----- Original Message -----
From: [protected]@in.airtel.com
Date: Saturday, January 7, 2012 4:24 pm
Subject: Re: MOBILE NO.[protected] [|BAL|Qrc[protected]|]
To: [protected]@vsnl.com

> Dear Rakesh Chauhan,
>
> Ref: Email dated[protected], requesting for activation of GPRS
> service on your airtel mobile number [protected].
>
> Thank you for your mail to Bharti airtel. We are delighted to know
> of your intent to avail our services and welcome the opportunity
> to assist you.
>
> We completely comprehend your viewpoint and sincerely apologize
> for any difficulty caused to you by our Customer service department.
>
> We regret to inform you that the GPRS 99(unlimited) plan had
> already withdrawn. However, We would like to inform you that
> airtel offers the following plans in Mobile Office service (GPRS):
>
> 1) Mobile office at free of cost:
>
> Monthly rental ¿ Nil (prorate)
> Free usage ¿ no free usage
> Browsing Charges - 10 paise / 10 KB
> "Download Charges- Applicable as per the content you wish to download.
>
> 2) Mobile office 198 plan:
>
> Monthly rental ¿ Rs. 198/- (prorate)
> Free usage :2GB free usage
> Additional browsing Charges ¿ 10 paise / 10 KB
> "Download Charges- Applicable as per the content you wish to
> download.
>
> 3) Mobile office 249 plan:
>
> Monthly rental ¿ Rs. 249/- (prorate)
> Free usage :4GB free usage
> Additional browsing Charges ¿ 10 paise / 10 KB
> "Download Charges- Applicable as per the content you wish to download.
>
> 4) Mobile office 300 plan:
>
> Monthly rental ¿ Rs. 300/- (prorate)
> Free usage :5GB free usage
> Additional browsing Charges ¿ 10 paise / 10 KB
> "Download Charges- Applicable as per the content you wish to download.
>
> 5) Mobile office 499 plan:
>
> Monthly rental ¿ Rs. 499/- (prorate)
> Free usage :Unlimited GPRS free
> "Download Charges- Applicable as per the content you wish to download.
>
> Should you require any further assistance in saving the settings
> on your handset, you may contact our 24x7 helpline at 12118
> (Chargeable at 50 paisa for 3 minutes). While calling from other
> service providers, please dial [protected] (Chargeable as per the
> respective network charges).
>
> Through this service you may connect your handset via Bluetooth,
> Infrared or Data cable to any PC or Laptop and browse the internet
> sites.
>
> We request you to revert us with the plan name to be activated for
> your mobile number.
>
> We would also like to let you know about the option of activating
> or deactivating Mobile Office service on your Airtel Mobile by
> following the simple steps below:
>
> o To Activate - type INTERNET and send it to 121 (Toll Free)
>
> o To Deactivate - type DNET and send it to 121 (Toll Free)
>
> The service will be activated/ deactivated within 4 hours of
> receiving the request.
>
> We hope that we have been able to assist you suitably.
>
> Please do to write in for any further assistance.
>
>
>
> Yours Sincerely,
> Amjad khan
> Customer Care
> Bharti Airtel Limited
>
>
> Your response will help us to enhance your experience with Airtel.
> Please click on the link below & provide us your valuable feedback
> on this interaction
> Click here to provide feedback
> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D23553BC2667...⇄ 1419CFD1F67A1E02A6CACD0375AB6DD2466AAEF1C7F80&refno=Qrc[protected]
>
>
>
>[protected]Original Message[protected]
> From: [protected]@vsnl.com
> To: [protected]@in.airtel.com
> Cc: [protected]@afimac-india.com
> Sent: 07/01/2012 03:04:54 PM
> Subject: Re: MOBILE NO.[protected] [|BAL|Qrc[protected]|]
>
> Dear Sir,
>
> Thanking you for your email.
>
> You will have to activate the GPRS Rs.99/- per month unlimited as
> it was asked
> from your executive Mr Sikander when i got the 3G GPRS Activated
> on my mobile
> if i can re-install the same services Rs.99/- per month unlimited
> GPRS on my
> mobile and once he confirmed then only i got the GPRS Activated.
>
> Now it is not falt from our side and you will have to activate the
> Rs.99/- per
> month unlimited GPRS since it is a corporate conncetion and we
> have more then
> 20 connections with Airtel.
>
> I also want to lodge an complaint once your policy, you do not
> activate/deactivate any services for corporate connection over the
> phone why
> did you deactivate my GPRS Services over the phone.
>
> Please confirm asap.
>
> Thanking you.
>
> With Kind Regards,
>
> Rakesh Chauhan
> [protected]
>
> ----- Original Message -----
> From: [protected]@in.airtel.com
> Date: Saturday, January 7, 2012 8:49 am
> Subject: Re: MOBILE NO.[protected] [|BAL|Qrc[protected]|]
> To: [protected]@vsnl.com
>
> > Dear Rakesh Chauhan,
> >
> > Ref: Email dated[protected], requesting for deactivation of 3G
> > service and activation of GPRS 99 plan on your airtel mobile
> > number [protected].
> >
> > Thank you for your mail to airtel and the opportunity to assist
> > you.
> >
> > We understand that you have requested for the deactivation of 3G
> > service on your airtel mobile number [protected].
> >
> > We have registered your request for deactivation of 3G service
> on
> >[protected]. The service will be deactivated within 4 hours.
> >
> > You will receive a confirmation SMS upon deactivation. You will
> be
> > charged the monthly rental of Rs. 200/- on prorate basis as per
> > the billing cycle.
> >
> > Should you require any further online assistance, you may
> contact
> > our 24x7 helpline at 12134 (Chargeable at 50 paisa for 3
> minutes)
> > from any alternate airtel number. While calling from other
> service
> > providers, please dial [protected] (Chargeable as per the
> > respective network charges).
> >
> > We regret to inform you that, we are unable to cater your
> request
> > for activation of GPRS 99 unlimited plan, as per the new update
> > the GPRS 99 plan is unavailable. We understand that, you were in
> > GPRS 99 unlimited plan but as of now we are unable to provide
> the
> > same.
> >
> > As an organization that takes pleasure in customer satisfaction.
> > We take this interaction as our prized privileged and sincerely
> > apologize for not being able to meet your requirement at this
> > point in time.
> >
> > Please do write in for any further assistance.
> >
> >
> >
> > Yours Sincerely,
> > Vijay L
> > Customer Care
> > Bharti Airtel Limited
> >

Dear Sir/mam

Sub:- Detect 95 Rs in my account & no clarification given to me.

I am a user of airtel prepaid service my mobile no is [protected], on 1st jan 2012 i have receive a msg from airtel is "Airtel gives to 45Mb data plan for 7 days u can check your data balance at *123*10#" . I am check this service an use on 3rd and 4th jan i have not charge any amount still iam pending 29 mb data on 6th jan check by this service 123*10#" .So iam use net surfing on 6th jan but that day have charge for 95 Rs . I am register a complaint to airtel costumer care but customer care says u have not subscribe for any plan.

Please look-up in this matter

Thanks & regards

Ravikant
mb- [protected]

Hello,

I am using a Airtel Prepaid No. [protected]. A service name MO like activated on this no before some days ago without my information. I received two SMS back to back from AIRTEL on date 6/1/2012 (You have been renewed for Symbian Application subscription service from Airtel. You have been charged Rs. 5.0).
I just called to Airtel customer care for asking about this and also request to remove this service from my No. They give me an request reference no CBDM[protected] and said services has been removed.

Next day date 7/1/2011 again i received same SMS from Airtel (You have been renewed for Symbian Application subscription service from Airtel. You have been charged Rs. 5.0).

I again called to Airtel customer care for asking about this, they said services is still running on my No. They give me another request reference no ROVAD[protected] and said services will be remove.

I am very much seek you AIRTEL guys. Please removed this service ASAP.

Sir,

I have registered for DND services. But I often getting these messages from the number [protected] regarding courses. I request you to take necessary action to stop those messages.

Dear sir,

Here comes my PF details HR/GGN/10693/25505 is my PF account number and which have be sent by the company on behalf of me on February 2010.I have been worked in M/S Bharti airtel services Ltd for more than 2 years.

After my relieve from the company i sent my PF claim form to my HR an he has forwarded to the respective PF office for the further process. But from that date still now there is no status of the claim and the claim not received till.

Need your intervention in this for getting the claim without delay.

Kindly do the needful.

To,
Sunil Mittal (CEO BHARTI AIRTEL)

Sir my name is mahendra bohra and my mobile no. is [protected].i am a prepaid customer of yor company from last 8 months. Why bharti airtel deduct my 100 rs. now i am going to change my service provider by mobile portabilit
in the morning[protected] i recharge my mobile by 120.and when i check my balance at same evening it showing me 0.00.
i am very angry with this behavior. called on 198 more than 50 times but call is getting disconnected all the times.

Please look into this matter and kindly revert me back ASAP.

THANKS,

MAHENDRA