Airtel Complaints & Reviews

Dear sir,
i'm deepak singh from quantum school of technologu rookee,our college is 22km miilestone from roorkee.here are the lots of student which are using AIRTEL network.but here network coverage is very low.i would to pay your attention that please provide the good network coverage to this area for your AIRTEL customers.....

Dear sir,
I brought a usb broadband connection from airtel and it works for 2days and stopping intermittently.
as i am not in india my wife complaint to airtel ,vellayambalam office.some time they say charge is finished,then they said computer problem.we tried in another computer same thing happening.we brought this connection only for using skype.
what should i do now?,now they say bring your web cam to vellayambalam office.
the connection number is[protected],name gireeshkumar.
thanking you ,
yours faithfully
gireesh.

Airtel number is [protected].now new complaint,40 rupees reduce from account,when i checkedthen found that balance reduce for mp3fullsongs, what is this?? I haven't use this service then why reduce 40 rupees? I am on roaming so can't contact CCE and complaint to nodal officer but not reply yet so when balance will refund? Airtel always irritating only..i have more complaints so i will go for court now because i have lost many rupees without any using service..23 rupees charged before for airtel mobile tv..what is this??why ???always annoying only

sir,
Ref;Del no.[protected]
account no.16513047

i applied for broadband internet connection in April 2011 with Rs.500.00 as advance .Cable line connection has been established but i cant access internet because of technical error.I complained about this over telephone many times but no use.Meanwhile i received an outstanding bill due for Rs. 863.00.In response i present this matter in written complaint to the manager ,air tel service section ,kozhikode.He assured me that the issue we will be solved and you will not be made to pay for a nonworking connectivity.

Recently i have been served a lawyer notice to clear outstanding due for Rs.2974.it is quite surprising that how can a company like air tel could cheat consumer like me and charge for non-working connectivity?

Sir please not 4 things in this regard:

1.The Air tel people failed to provide me a workable net connection .
2.The air tel did not provide me telephone
3.my repeated requests for the rectification of technical errors over phone and written complaints were not considered
4.I lost rs.500.00 which was collected from me as advance amount by the airtel

In this backdrop, i request that the lawyer notice may withdrawn and the advance amount Rs.500.00 collected from me may be refunded

yours sincerely

Vincent p. j.

i-5
JEEVAN BIMA NAGAR
Karaparamba po
kozhokode-10

I had requested for surrender of my landline no. with account no.16062782 on 19.10.2011. still i'm recieving bills for the same no. whereas the phoneline stopped wrking even before i surrrendered the phoneline.when i lodged a complaint about the same with complaint no. 10581754 no action was taken infact on recalling to know about the status i was informed that a waver period of 1 mth has been put on on this landline. 1 extra bill has already been paid n another bill is already at my residence to be paid.
hope these details should take care of the issue. in case of any further discussion plz call on [protected].
regards
megha tekriwal

I am a prepaid card holder of Air tel. From last some days automatically some charges are debited from my airtel balance. When I asked to customer care they told me the services which were not activated by me. I tried to stop the services with the help of SMS but it was not done and i received the answer that not a single service is activated on your mobile. But during these 8 days my balance in the mobile was debited as charges of the services which were not activated by me. So I kindly request you to credit the amount debited against these services.


Mrs. M S Desai.
[protected]

This is regarding the harrasment which the Airtel Employee Ms.Aditi, Mobile Number- [protected]. Matter is that the bill of amount INR 2045/- of my airtel mobile no.[protected] was pending since I was out of Country for 6 days from 18//01/2012 to 25/01/2012 on an official tour to Singapore because of which my mobile was switched off. Ms. Aditi from Airtel has been regularly calling my wife Shubhani Rana and threatning her to make the payments either she will circulate her number. She is also giving abusive and absurd calls to my father who is a diabetic and hypetensive and only because of her absurd and abusive calls my father has suffered an episode of high blood pressure and hyopension. Since I was using this number for my official purposes. Ms. Aditi has also called my clients and used absurd language which has caused a serious loss to my buisness and image in the industry.
I urge for a proper action so that I can get full justice being a sincere consumer of Airtel.

Regards,
Sanjeev Rana
+91-[protected]
sanjeevrana.[protected]@gmail.com

My wife is using a fixed line phone no[protected] and the bill has not been paid for last three months due to travel and work .Today morning somebody by the name KULDEEP called me up on my handphone no [protected] and accused me of holding back the payment intentionally and threatened me of disconnecting my other airtel number .He was extremely rude and abused me ,he thereafter hounded me on my handphone while i was driving thus causing me distraction and almost leading to an accident . The call to me were from telephone nos +[protected] and 46810032 . This person is extremely rude and threatens of dire consequences and his behavior has lead to mental stress , not to talk of physical harm which could have taken place due to car accident .The fact that i have three connections of Airtel DTH and another fixed line as well we would be fools to have intentions of not clearing this bill .

I have a airtel dth connection for last 3 years and connected airtel for a multiple connection on12150 and was being told to deposit rs.1190 in my a/c which I promptly did and informed them ,I was being told to to wait as their representative will call which never happened ,after calling them many times I was being told that I have to contact their agent and pay money to him for this connection and it was their mistake as they informed me wrongly.
I contacted their agent who send his person to collect money from my house which I paid on 12.1.2012 vide receipt no.451 rs.1490 as he did not have a separate package for multiple connection.
Till date no one has come for installation inspite of my my repeated call to the agent mr. Sarvanan the airtel agent tel no.[protected].
Pl somebody help me in this regard.

respacted sir,madom
my name is gopal and mo.no.-[protected].maine 22-01-12 ko 250 Rs ka recharge karvaya aur usi din mera net pack expire hona tha lekin mujhe iski koi jankaari kisi tarah se nahin di gayi.maine usi night me jab net sarfing ki to mera balence net pack se kat raha tha,aur uske baad without informetion mere men acount se 93 Rs. desue kar liye gaye.esa hi mere sath sms pack me bhi kiya gaya.aur jab maine iski complaint 121 care pe ki aur unse kaha ki aap callar tune aur redio jaisi sarvice ectivet karvaane ke liye costumar ko dely 10 sms kar sakte hain lekin costumar ka koi plan deactive karne par aap use 1 sms nahin kar sakte to mujhse kaha gaya ki hum esa nahin kar sakte,aap ko jo karna hai kariye.uske baad maine M.N.P. ki reqwest ki to mere paas call aaya aur kaha gaya ki aap M.N.P. nahin kar sakte.24-01-12 ko mere acount se 25 rupaye bina kisi call,net,aur sms kiye hi desue kar liye gaye aur jab maine iski complent 121 pe ki to kaha gaya ki 198 pe call karo ,198 pe call karne pe kaha gaya ki 12118 pe call karo aur 12118 pe koi responce dene ko taiyar nahin.is tarah samthing 200 Rs. mere acount se kata ja chuka hai.

sir,madom
"is tarah se telicom compny's dely lakhon costumars ka haressment karke karoron Rupyon ka gaban kar rahin hain,aur un lakhon costumars me 5% hi consumar forum tak ja pate hain.kya inke liye koi special low nahin hona chahiye"

thanks &regards
gopal auraiya
mo.no.-[protected]
[protected]@gmail.com

This is regarding our Airtel mobile number [protected]. It seems it has become a standard practice with Airtel to penalize the customer for their own inefficiencies.

This number was taken by me in my wife's name last month or so. As it is, it took about 6 days in getting activated as the customer support executive at their Customer Relationship Centre (?) did not check the quality of the xerox of passport (which was handed over to her personally and signed in her presence) and Airtel did not even bother to inform us about this. We had to visit again and give another copy.

Anyways, the real problem started on the 19th of January. Suddenly, without warning, they barred the outgoing on this number. On calling they said the bill has crossed the credit limit of Rs. 1300/- and hence the outgoing is barred. I was on road but managed to make a payment of Rs. 1500/- through their portal www.airtel.in. The connection worked for one day and was again barred. After calling , it was restored for some time and again got barred. On asking we were told that the payment has not got updated (this despite giving them the approval code , the authorization code and the phone number of my banker for them to validate the payment.

I made a second payment of Rs.1500/- from their portal on the 21st and this time managed to send them the receipt too. The connection was restored for a day but to be suspended totally again! The reason still was the same - both the payments were not updated in their system.

I then went to the same Customer Relationship Centre at Marathahalli where the lady there quite rudely connected me to the helpline. This was the same gentleman (I think his name was Sandeep) whom I had talked to on the 19th. In my frustration, I asked him how much I have to pay to get the connection converted to a prepaid. He said since both the payments are not reflecting in their system, if I could pay cash Rs.2990/- , the connection would be converted to a prepaid one.

I paid cash and thought it was good riddance , but no! Airtel was not over with me still. Despite having paid Rs.5990/- (3000/- online and 2990/- cash) exclusive of the deposit paid initially, the connection was suspended in the evening! Not only that , in their system it is showing as a free number ie. it can be given to another customer.

I am a long time customer of Airtel but recent incidents have completely eroded my confidence in Airtel. This company used to be comparable to any company in the world as far as the service standards were concerned but I think even BSNL is better than Airtel now!

Shame on you Mr MIttal.. It seems your Indian operations have now taken a back seat since the time you have become an MNC. There has been a steady decline in the service standards and your company is now rated as one of the worst companies' as far as customer orientation is concerned. Believe me, this is not an isolated opinion. I have been hearing complaints about the deteriorating standards from many people. Its only that I never believed it till now.

Now I do.

I have two Airtel Postpaid numbers from Karnataka Circle. Few days back I had received a call from Airtel Customer Care stating if my paper bills are deactivated in liu of e-bills, I will be given a discount of Rs 50/- monthly for each of my number, I asked them clearly for a written communication stating so; only then I will agree to it as I do not believe voice calls.

To my surprise, today 24th Jan 2012 I am getting two SMSes stating:

"Paper bill for your airtel mobile has been stopped effective 24th-Jan-12. Starting bill date 03-Feb-12 you will your bill via email on my email-id. To get paper bill, SMS STOP EBILL to 121. Please add [protected]@airtel.in to your email address book to avoid mail going to spam/junk."

When I called Customer Care at 121, I have been informed that my paper bills are deactivated, neither any discount given nor any update was available. This has been done without my concern.

Airtel's Customer Care has become a GREAT FRAUD and is playing with customer services without their concern.

I need you to take actions on the concerned team strictly and my previous paper bills should be resumed without any extra charges. If Airtel fails to resolve this issue, this will be published to most of the generic websites and the issue will be presented to consumer forum and all the available public media so that all the Airtel's customers should be aware of it.

Regards,
Yogesh

Hello Sir,
I got a Airtel broadband connection in last April, 2011 with Binatone WiFi modem supplied by Airtel with the additional cost of Rs 1400 and 1 year of warranty.
But the modem is failed now and i called customer care and given a compliant about it on 21 Jan 2012 , Service Request No is 10652130. The service person came to my place and checked and asked to inform Airtel to replace/service the modem.

Again i made a call to customer care for resolving modem issue. The service request no is 10670726. They said it will be resolved in 22 Jan 2012 17:27 P.M. But no one visted/called me till 23 Jan 2012 10 P.M. I called Airtel again to know the status, but i was shocked when the customer care Representative said " Your problem is rectified and the service request got closed". After explaining the problem once again they re-opened and said we get back to you soon.

Today 24 Jan 2012, I called to know the status, but they asked me to contact the Binatone service center and gave me the contact no and address. Lokam Teletech, 120/75 1st Flr, Ramanayak st, Nungambakkam, Chennai 34. Contact No is [protected] . I called this no, but they said Airtel is responsible for this, since you directly bought this from Airtel and asked me to contact only AIRTEL.

After all this again I called Airtel, now they saying contact the person/vendor who gave the modem. The Airtel representative who gave me a connection on Apr 2011 was collected the money Rs 1400 and gave a bill with airtel logo and NetVision vendor name printed. So i can ask only Airtel who actually collected money and said we take care of modem issues if anything come in 1 year.

Now the modem is useless(Rs 1400) and also no internet connection. I want AIRTEL to resolve this problem in 2-3 days maximum. Otherwise i will not pay my last month bill and going to discontinue the connection.

I would like to circulate this problem to many friends we work in large IT organization of India(1,50,000+ Employees), so they also will aware of how Airtel is doing customer care and service.

My previous compliant: http://www.consumercomplaints.in/complaints/bharti-airtel-limited-chennai-chenna...⇄

Thanks,
Murali M

Mobile No : +91 [protected]
Email: murali.[protected]@gmail.com

i am a retailer of airtel mobile services under distributor ramesh kumar near new bus stand mahilpur
the main issue is that the distributor forced me and also the other retailers for buying couon of amount rs.350 only (rs25 top up & rs 30 full talk time coupon) or other non selling coupons with every transaction of lapu balance otherwise no lapu balance issued to me or also other retailers. so we all are facing a very big problem regards this from many months. so please help me
n urgently solve this issue

this is venkatesan.s from trichy at east chinthamani... my phone number [protected]..i don't know whether the problem is in signal or modum.. the net connection was automatically gone while m accessing the net... after 1 or 2 hours later the singal comes in.... i have this type of problem every day.... so i was distrubing to accessing the net.... there is no benefit for me to get a airtel net connection....

Respected sir/madam....

please read to complete mail....because my bill have been reached 5000rs..sir plz help....



Till now not solve my landline problems...

my landline no. and connection name is...



landline no. connection no. E-mail Add. Alternate No.

[protected] vikash nagariya nagariya.[protected]@rediffmail.com [protected]

[protected] vikash nagariya nagariya.[protected]@rediffmail.com [protected]

(dinesh gupta, my father)

problems are:-

[protected] - not get the Bill and login id and password on airtel.in

[protected] - Billing (actual bill)

i have been get the many request number but till now not solve my problems:-

[protected] landline request no. are :-

Request no. date

6255232 27 oct 2011

7199052 13 nov.2011

8288248 04 nov. 2011 to vinod singh

8908246 16 dec. 2011 (mail received to babruprakash)

" again 17 dec.2011 (mail received to rashmitaraj laxmi)

" again 18 dec.2011 (mail received to subhra prakash) and also i have new request no. (complain no.) of january session.



and [protected] landline

Request no. date

15838797 18 jul 2011 (mail received to arun babbar)

1839656 05 aug 2011

6151754 25 oct 2011 to miss supriya

7907752 30 nov 2011 to miss supriya

8085366 04 nov 2011 TO MR. Saied

8793146 14 dec 2011 (mail received to prakash. T)

9029208 18 dec 2011 (mail received to jasmine ara)



Not solve problems.....great job...and consumer face to problems...?????

Hi,

First of all let me take the opportunity to introduce me as a very aggrieved customer who is particularly disgusted with your 3G service. My details are as under:

Name: Amit Kumar Singh
Company:HSBC Data Processing India Pvt.Ltd.
Internet Plan: Airtel 3G, Rs. 750 for 5 GB, additional usage charges : 2 paisa/100 kb (Corporate Plan)
Number for data card: [protected]
Address: 1/50, Ashoknagar, Tollygunge, Kolkata - 700040

Now please have sometime to read through this long and agonizing flow of events that I have been subjected to because of the pathetic service that your company has offered me:

I was offered the 3G service with a guarantee of minimum 3 mbps speed. I knew that this was an exaggeration, however I felt that I would get a minimum of 1 mbps considering the false promises that your company had made. This was the first step in the trap that I fell.
Contrary to your high pitched promises of guaranteeing a speed of minimum 3 mbps, my eyes have been eagerly waiting to watch this magical figure on the airtel screen. I barely got 1 mbps speed. It would be unfair to say that I never got high speeds. At least I would not lie blatantly the way your company does, because my ethics would not allow me to lie. I did get high speeds but at such hours (3 a.m.,2:30 a.m) where it was not much of a use.
I complained to the salesman (this man has been the only reasonable and helpful person that I have come across so far in your company) and he tried his best and finally guided me to a person named Howard Hooper.
With no regrets in writing this and knowing that Mr. Hooper is marked in the mail, I would express my great dissatisfaction to the arrogance that he displayed when I called him. He again made a false promise and obviously cooked up a story that there had been a problem in the Mumbai office due to which Airtel 3G services across India had been disrupted and that there will be normalcy by 3rd January'2012.
As I am a reasonable man, I agreed to his false story and kept on suffering everyday with the poor receptivity that I received in your connection.
3rd January passed and still there was no resolution. I approached the salesman again. He spoke to Mr. Hooper. Mr. Hooper informed that there was some problem with Vodafone 3G services in my area due to which I was facing this problem. (3G service licence in West Bengal has been bought by Vodafone who in turn is offering its services to other telecom companies like Airtel - I was made to understand).
Mr. Hooper also informed that he would take up the matter seriously.
I kept following up with the salesman and he always took advise from someone on phone. Again false promises were made to me. Mr. Hooper even informed that the technical team would visit my place to offer assistance and that I should wait for their call. I, my mobile and my laptop have been eagerly waiting for that phone call - obviously I haven't received it till now.
Yesterday i.e. 20th January'2012, I was unable to connect to the internet. So I called up the helpline and after some guidance it did work, but the speed was still pathetic, not willing to cross 50 kbps.
On 21st January'2012 late night and 22nd January'2012 early morning, I again faced this problem where I was unable to connect to the internet. Frustrated as I was I again called up the helpline. Since the agent was unable to understand anything I asked the call to be transferred to the supervisor. This is the most saddening and frustrating part. The supervisor - I really pity how can he be a supervisor, he is not even fit to be a guard manning the gates. Anyways, this is your internal matter. Moving on with the event, he did not seem to understand and when I was asking him for assistance, he put the call on mute and did not bother to respond.I kept on asking him to respond but he didn't. Was I shocked?? Yes I was..shocked, angry, frustrated..This happened in between 00:15 hrs and 00:22 hrs on 22nd January'2012.
I called back again and this time another supervisor by the name Neervik Biswas was there to frustrate me. The systems were not working hence he would not be able to assist me. I wanted him to call me back by 1:15 a.m and provide a resolution as I had a video conference with one of my client (I had cancelled this call which was originally supposed to happen on 21st January, REASON: the poor service).
And yes you have guessed it right - as expected of the poor customer service that your company is driving, I did not receive any resolution.

The above episode obviously makes me more sad than angry as I also belong to offering customer service and any issue of the customer that I receive, I make it a point to calm down the customer and provide a resolution. If that is not possible, I always explain the customer and give a realistic time frame to provide the resolution - something that I will be happy to offer free of cost to your company, it requires loads of lessons on this. Certain questions that keep eating me and consequently frustrating me are as under:

Why was I made a false promise about the speed?
If there was a problem with the area where I reside, why was I not apprised of the same prior to taking the connection?
Why did the technical team never arrive?
Why did Mr.Hooper make false promises and never showed any interest in resolving the issue?
With which audacity did the supervisor disconnect the call?
I have lost two very important contracts worth 5 lac each because I could not connect with my clients on many occasions. Who is going to compensate for it?

I am a rational and a reasonable man and I believe in giving an opportunity to everyone to correct the mistake.But I guess I have waited for more than one month now and have not come across a single responsible person. Another question : Don't you have anyone responsible in your organization? Something for you to introspect.

I have already sent a mail to the concerned department(s) two days ago, but all I have received is an acknowledgement. What I would appreciate is more action from your end.
I hope this reaches some rational person in Airtel.

My contact details:

email: [protected]@rediffmail.com
mobile number : [protected]

Hi,

This is Kalpesh Shah. I opted for Airtel Fixed line + Broad Band connection since June 2011. I paid advance rental of INR 10909 for one year in June 2011 for fixed line number:[protected] account number [protected].

Inspite of making full payment in advance, neither I am getting proper service and the connection is non-operational since last Friday and the irony is that I am being charged for this non-functional services. This has happened multiple number of times since I have taken the connection as communicated in my earlier mails.

I have faced outage / poor services for almost a month in last 8 months for which I have been charged by your company. I surrendered my previous landline number thinking to get best services from Airtel, but due to their irresponsible service I am facing huge problem on my professional front.

I want the full rental amount back since the connection is not operative and also a proper clarification from your end why the connection is not being repaired.

FEW MAIL COMMUNICATIONS ARE GIVEN BELOW FOR REFERENCE.

Best Regards,


Kalpesh Shah
[protected]


From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Monday, January 23, 2012 4:42 PM
To: nodal.[protected]@in.airtel.com; [protected]@airtel.in
Cc: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Importance: High

Hi Ritika,

Thanks for your kind response. However, your response is not addressing my last mail written to your office. My last communication is attached herewith for your kind perusal.

I am sorry to say this, but I am not happy with this way my complaint is being handled by Airtel.

My connection is non-operational since last Friday and the irony is that I am being charged for this non-functional services. This has happened multiple number of times since I have taken the connection as communicated in my earlier mails.

I have faced outage / poor services for almost a month in last 8 months for which I have been charged by your company (Kindly refer to the attached previous communication mails).

Hope, someone at Airtel understands the importance of the term customer satisfaction and attends to my problem. Else, you can continue using my money without providing the assured services.

Looking forward to an early response for some responsible post at Airtel.



Thanks & Rgds,

Kalpesh Shah
[protected]


From: nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]
Sent: Monday, January 23, 2012 3:12 PM
To: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Dear Mr. Shah,
Thank you for writing to airtel and giving us an opportunity to assist you.
This is in reference to your email on 20-January-2012 to our nodal office regarding the connection not working for your airtel landline number [protected].
We would like to inform that, your concern related to the connection not working is registered with us vide reference number 10578526 and the same will be resolved on priority.
We seek your co-operation in this regard.
Please accept our sincere apologies for the inconvenience caused.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Please do write in for any further assistance.


Warm Regards,
Ritika Sinha


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=63A5EC1A63A4...⇄ 5 6 9 F D 6 7 8 8 E C 5 7 D759CE3246A90F3&refno=Qrc[protected]



[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 20/01/2012 10:17:58 AM
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,

The connection is again down since today morning. I am hoping for the best.
Request an early resolution as you are unjustly using my money (CHARGING ME)
without providing me the services.

BR// Kalpesh

--- original message ---
From: "nodal.[protected]@in.airtel.com"
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]
Date: 20th January 2012
Time: 10:00:06 am

Dear Mr. Shah,





Thank you for writing to airtel and giving us an opportunity to assist you.





This is in reference to your email on 18th-January-2012 to our nodal office
regarding the connection for your airtel landline number [protected].





We apologize for the inconvenience caused to you.





As per our telephonic conversation, we would like to inform you that, we will
forward the issue to the concerned department so that the same will be resolved
at the earliest.





It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.





Please do write in for any further assistance.


Warm Regards,
R. Rahul



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on the link below & provide us your valuable feedback on this interaction
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A6EF147F8FF11C7D8E8D87F2177687EA65F81A7A84868FF012729EFC167697FF 3 4 D
E759C&refno=Qrc[protected]



[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 18/01/2012 04:23:32 PM
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]

Hi,



Please note that this is the 4th time in last one month that the service has been affected due to Cabling disconnection / cut issue.

I am not looking forward to such stop gap arrangements and I am sorry to say, but I am not free enough to keep on complaining and tracking the issues every second day.

Further, service outage for 4-5 days in a month is not acceptable by any standards and I am not interested to waste my money on such poor service.

As per my information, the problem is occurring time and again because there is no agreement signed between Airtel and the Society for putting up the infrastructure and ensuring the security of the same. Hence, there is every
probability of the issue occurring repeatedly.

It is surprising as to how a reputed company like Airtel install its infrastructure in a society / private premise without proper agreement / permission? Please note that it is highly unfair to penalize your customers for
your negligence.

If Airtel is not able to bring about a permanent resolution to the chronicle problem at the earliest, I would not like to continue with the services.

Request your kind support to ensure a permanent resolution to the repeatedly poor service problem before 25th Jaunary 2012. Else, kindly cancel my services and refund me my balance amount paid towards advance rental at the earliest.


-----Original Message-----
From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Friday, January 20, 2012 1:06 PM
To: [protected]@airtel.in; nodal.[protected]@in.airtel.com
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Importance: High

Hi,

I have lodged a complaint at your call centre regarding the non-availability of service.

I also got a call from one of your engineers. He told me that he cannot rectify the issue as they do not have permission from the society to work on the infra issue.

I still fail to understand as to how can a company like Airtel lay its infrastructure in a private premise without proper permissions. Further, if at all Airtel as a company has made a blunder of doing so, why should I be penalized as customer?

I have circulated my Fixed line number to the world and now I cannot afford doing away with it. In the eventuality of Airtel not being able to resolve my problem in the next 24 hours, I want all my money paid towards advance rental along with Installation charges refunded.

Also, Airtel has to compensate me for the lose that I am incurring due to non-availability of Fixed line and broad band services as my business is dependent of it.

Request someone senior from your organization to handle this issue and provide me an immediate resolution.


Regards,

Kalpesh Shah

-----Original Message-----
From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Friday, January 20, 2012 10:20 AM
To: nodal.[protected]@in.airtel.com
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,

The connection is again down since today morning. I am hoping for the best.
Request an early resolution as you are unjustly using my money (CHARGING ME) without providing me the services.

BR// Kalpesh

--- original message ---
From: "nodal.[protected]@in.airtel.com" <nodal.[protected]@in.airtel.com>
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Date: 20th January 2012
Time: 10:00:06 am

Dear Mr. Shah,





Thank you for writing to airtel and giving us an opportunity to assist you.





This is in reference to your email on 18th-January-2012 to our nodal office regarding the connection for your airtel landline number [protected].





We apologize for the inconvenience caused to you.





As per our telephonic conversation, we would like to inform you that, we will forward the issue to the concerned department so that the same will be resolved at the earliest.





It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.





Please do write in for any further assistance.


Warm Regards,
R. Rahul



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[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 18/01/2012 04:23:32 PM
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,



Please note that this is the 4th time in last one month that the service has
been affected due to Cabling disconnection / cut issue.



I am not looking forward to such stop gap arrangements and I am sorry to say,
but I am not free enough to keep on complaining and tracking the issues every
second day.



Further, service outage for 4-5 days in a month is not acceptable by any
standards and I am not interested to waste my money on such poor service.



As per my information, the problem is occurring time and again because there is
no agreement signed between Airtel and the Society for putting up the
infrastructure and ensuring the security of the same. Hence, there is every
probability of the issue occurring repeatedly.



It is surprising as to how a reputed company like Airtel install its
infrastructure in a society / private premise without proper agreement /
permission? Please note that it is highly unfair to penalize your customers for
your negligence.



If Airtel is not able to bring about a permanent resolution to the chronicle
problem at the earliest, I would not like to continue with the services.



Request your kind support to ensure a permanent resolution to the repeatedly
poor service problem before 25th Jaunary 2012. Else, kindly cancel my services
and refund me my balance amount paid towards advance rental at the earliest.





Best Regards,



Kalpesh





From: nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]
Sent: Wednesday, January 18, 2012 4:07 PM
To: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]



Dear Mr. Shah,



Thank you for writing to airtel and giving us an opportunity to assist you.



This is in reference to your email on 17th-January-2012 to our nodal office
regarding the connection not working for your airtel landline number
[protected].



We apologize for the inconvenience caused to you.



As per our telephonic conversation, we would like to confirm that, the issue
regarding the connection not working has been resolved. Further, we would like
to inform you that, we will forward the issue regarding the frequent
disconnection to the concerned department so that the same will be resolved at
the earliest.



It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.



Please do write in for any further assistance.


Warm Regards,
R. Rahul



Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
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77091F21A7A8181838F8EFF 3 D789AFB
160EA7E81838C8E87888B8DF6157E83868CF71A6AAFD439&refno=Qrc[protected]


From: nodal.[protected]@airtel.in [mailto:nodal.[protected]@airtel.in]
Sent: Wednesday, August 10, 2011 10:38 AM
To: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Re: BILL DESCRIPENCY - COMPLAINT ID : 1627898 & 1622150 [|BAL|Qrc[protected]|]

Dear Mr. Shah,

Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.

This is in reference to your email on 08/08/2011 to our nodal office regarding service restoration towards your airtel account number [protected].

We regret the delay in responding to your email.

Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.

Further, to address your concern related to service restoration, we have raised a request with the concerned team with reference number 2069220 and same will be resolved by 10/08/11, 13:30 PM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Warm Regards,
Rashmi Saini
Nodal Office




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[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@airtel.in
Cc:
Sent: 08/08/2011 05:12:08 PM
Subject: FW: Bill Descripency - Complaint ID : 1627898 & 1622150

Hi,

I really feel sorry for being your customer. I feel that I have made a
criminal mistake by subscribing to Airtel. Despite the trailing mail and
repeated assurances from your Nodal Officer Mr. Deepti Agrawal and your
customer care executives, Ihavnt received any support from your end.

My connection stands barred since past one week and I am constantly receiving
calls from your collection department. I have trieddesperately to get the
connection / services cancelled, but have been informed that the same is not
possible till the connection is de-barred. Ihaven¿t felt so helpless with any
servicesI have subscribed till date.

Today, finally Igot a call from your customer care which happened to amplify my
woes further.As per the call received from Ms. Momitafrom your customer care,
the details of my payment for Rs. 10909 are not available with you in
yourrecords.

Pleasefindattached the details of my Bank Account wherein the said amount of
Rs. 10909 has been paid to¿BhartiAirtelLtd¿ on 21/05/2011.

<>

I feel cheated as I have to prove myself¿Not-Guilty¿ for a crime committed by
your organization.I havnt seen services more pathetic as that of your
organization wherein a customer is severely penalized for your
internalinefficiencies.

The details of my communication with your inefficient system till date is as
listed below :

1) I received dubious bill statement from you (my first bill) stating an
outstanding amount of Rs. 11,141. I tried to lodge complaints several times
since 10th July 2011. However, your executives did not register my complaint
under the pretext that your Customer Care System upgradation was on from 9th to
22nd July 2011.

2) I started getting calls from collection agencies in last week of July,
threatening to Bar my services. They were indifferent to my problem and were
not ready to understand the issue.

3) Finally I was able to get through your customer care and lodged a
complaint vide, Complaint ID : 1622150 to Mr. Prakash on 1st August 2011. He
assured me of his so called best support.

4) I also got in touch with your Nodal Office and lodged a complaint vide
Comlaint ID : 1627898 to Mrs. Deepti Agrawal, Nodal Officer on 1st August
2011. Her courtesy gave me false hope without realizing that more torture was
yet to come.

5) I also wrote a mail to :Nodal.[protected]@in.airtel.in;
Appellate.[protected]@in.airtel.com , on 1st August 2011 explaining my problem in
details. Once again a futile effort from my end. No reprieve / relief from your
criminal services.

6) My services got barred despite assurance from Ms. Deepti Agrawal and
the call from your collection agencies continue till date.

7) I again called up you CC and had interactions with many more
inefficient people at your end. Details of the same are as under :

a. Interaction ID : 10535096 ¿ Mr. Bishwajit Mishra, dated 3rd August 201

b. Interaction ID : 10534796 ¿ Mr. Dinesh Bhat, Manager, dated 3rd
August 2011

8) No revert since then. Today, Call received from Momita, Airtel Telemedia
CC stating that the cheque is not found in their records and I need to make
payment by cash¿.

All I can say is ¿ GOD SAVE AIRTEL !!¿

Request you to kindly help me come out of this mess so that my services get
debarred and I can proceed with CancellationsofServices. I will then have to
againstart the never ending process of getting myadvance payment

this to inform that the rupees 24 sms pack that had been launched recently is not working and i have already lost 48 rupees in it

the response of customer care is very poor as the computerized responses dont direct the calls to the customer care and if seldomly it is connected , the bpo personel just disconnect the calls.

this very same problem is faced by several people in dehradun and we are planning to take this matter to consumer court as the matter has aggravated tremendously with no response from bharti airtel.

we have further decided to opt for number portability if the need arises as we have been approaching other telecom distributors regarding the services they are providing.

if the airtel wants to discuss this matter then mail me at - [protected]@rediffmail.com

sir,
on 21/01/12, at about 4:30pm , I got a message from airtel"Thnks for using Pack Purchase subscription Service from Airtel.You have been charged Rs 99"
I do not understand what is this service and why the company deducated Rs 99 from my mobile account for such a service( Pack Purchase subscription Service ) which I never demanded
So your goodself is requested that the above amount should be credited in my mobile account([protected]) and why the company is playing frauds with their customers

Regards
Mushtaq Ahmad Dar
Anantnag Kashmir