Airtel Complaints & Reviews

Dear Mr Sunil Mittal ,

This is to bring to your notice the inordinate delay in shifting of the above
mentioned landline phone from A 583 , double story Kalkaji to B 121 basement
kalkaji.

We had first lodged the request for same by phone on 2nd January and by email
on 3rd January for which we received a reply that said that the issue would be
addressed by 5th January¿our reference No was 9763412.

The complaint No. for telephonic request was 9813364 and we were told that it
would be done in a week¿s time, i.e by 11th january¿2012.

On Friday, i.e on 13th January I spoke to one of your senior executive¿s and
raised the issue that nothing has been done so far and I was promised that the
phone would be shifted in next 36 hrs , i.e latest by Monday evening, i.e by
16th January . But in the last 14 days (since 2nd January) not a single
engineer/or any other person from airtel has made any site visit.

Today morning we had again called up and we were given a new reference no.
10382998 and were given an assurance that the phone would be shifted by today
evening by 8.30 pm.

Every time we call up the customer care we are given an assurance that our
request has been put on urgent ..the phrase used is¿ your request is
escalated¿. I fail to understand what kind of customer care and customer
service is this.

In fact we got so dejected with all this that one of my staff members even
told
the person at customer care that if this continues we would get our landline
disconnected and wd like to go to some other service provider. And the person
at customer care said that the request for disconnection would take one week
.Can you imagine that a customer care executive is not at all bothered that one
of the customer is so dissatisfied with the service that they want to switch to
other provider. Instead of satisfying the customer, the person concerned is
telling that the request to disconnect would take one week.

Please get the matter resolved at the earliest.

This phone is in our NGO¿s name, i.e child Survival India and I, Deepa Bajaj,
is the President of the NGO.We want the phone shifted from A 583 ,double story
,kalkaji to B 121( basement), Kalkaji.

It is real pity that a small service like shifting a landline from one block
of
Kalkaji to another has not been completed in a fortnight's time.

I have recd instant respoonse to my mail from ur customer care department saying that it wd be taken care of but no one turned up even today.

Phone call made to aitel customer care today, i.e on 17th Jan got the response that since we have lodged the complaint today, it will take one week to take care of it.

I am really pissed off with airtel's disservice.

I hope this mail would be taken seriously and we would be provided instant
relief.

Thanks,


Deepa Bajaj
CEO
Child Survival India

M : [protected]

Dear sir, I urgent need my call history[protected] for last 1 year. Please i will be very regard able for you.And one another no.[protected] is last 15 days . So i hope pls you do well for me .

Thank you.

DEAR SERVIDE PROVIDER I HAVE USE YOUR POSTPAID MOBILE CONNECTION . I AM GO TO YOUR GANPATI PLAZA OFFICE FIVE TIME SINCE 11/1/2012 FOR CONVERT MY NUMBER IN PRIPED SERVICE BUT NO RESPONCE FROM YOUR SIDE
THEY PROVIDE ME A NEW PRIPED SIM ON 11/1/2012 BUT THE SIM IS NOT ACTIVE TILL DATE AND OLD POSTPAID SIM IS WORK FOR INCOMING AND OUTGOING CAL. VERY BAD SERVICE IS PROVIDE BY AIRTEL NO ONE CALL ME FOR THIS METTER.
PLS CONCACT IMMEDIATELY ON MY NUMBER
LUNARAM CHOUDHARY
[protected]
REQUEST ID 719897 DATE 11/1/2012

My airtel no [protected] is activated with the service VIDEO VOGUE_5. I wanted to stop this service. But the customer service no 121 said my mobile no is activated with no such services. Due to this service Rs.5 is being charged everyday. I want to stop this service. Hope airtel syops this service as soon as possiblr...

People are complaining since last one year and nothing has been done till now regarding the fake call from +92 number today i got a missed call from [protected] when i searched on consumer forum found people are getting this kind of call since last 1 year and till now airtel hasn't looked into this.
Please if consumer forum can initiate this from their end, because i had a doubt after my complain airtel is going to look into this.

Regards
Gyan Prakash
([protected])

Hi,

I am using airtel connection as my mobile service provider. My cell no.is [protected].
I got two messages in the past few days stating a deduction of Rs.30 both time on service subscription .
( a total of 60Rs as of now)

One message was recieved on 24th Dec,2011 stating, You have been renewed for GSR subscription service from AIRTEL. You have been charged Rs 30". deduction of Rs.30 that time.
For this, I made this complaint and I even got a call from Consumercomplaints.in and he acknowledged me that the amount would be refunded soon in next 24 hrs. But no such action took place till now.

The other one ,again, I got on 12th Jan, 2012 saying, "You have been renewed for MKR subscription service from AIRTEL. You have been charged Rs 30". and a deduction of Rs. 30 was made the same time.

Both these service subscriptions are not in my knowledge or my request. It was done automatically.
This way I am getting irrelevant deductions from my account.

When i dial *121# with my airtel number, it shows that there are no service activated /subscribed on my number , but still these messages are coming.

Please look into this issue asap to get the amounts refunded.
Also take some action so that no further deductions might take place.

Thanks,
Urvashi Gupta
#[protected]

Cust ID: [protected]
name : nitin chinnannavar
tele no: [protected]

this complaint is against the airtel dth service.... the settop box has lot of issues
every month I re-charge on or before due date...but for some strange reasons, airtel want to disrupt my viewing experience!!!
before 2 weeks from due date to recharge ,I start getting messages which blocks the screen every 5-10 mins,which says my balance the message appears on my screen which blocks viewing
"get rs 15 on recharge of rs 315 " !!!!
I dont understand if airtel calls this reminder?? I get this messg even when I recharge!!
but my question is y airtel is using my tv screen to advertise??? airtel is legally liable to pay
me fine !! ! they can only do thru messages!! I want to highlight that airtel
dth box is defective and they are not giving any support for the same!!!
I have been clearly told that the problem I am facing cannot be fixed, but I have to recharge and do a charity for airtel!!!
when I recharge with rs100 ,my account is still suspended!!! just because my account was in negative balance?? horrible new rules and hidden rules???
airtel doesnt want to retain the customers!!! if airtel changes the rules then why customers not informed???

I have posted 4 complaints on this site,airtel forcibly closed the same saying resolution is provided when there has been no resolution to my problem!! after all these harassment y should I accept this kind of cheating from airtel??
I need to know what hidden rules airtel has to grab money from customers???

please initiate action against airtel and dont let airtel close the complaint

to airtel dont close the complaint and say its resolved!!! I will keep posting the complaint till u pay me compensation!!!

when I want to cancel the connection finally, airtel wants its devices back??? when I was payin for repair and maintaince ,it was my device but when I cancel y should I give it back for free!!!!

I LOST MY AIRTEL SIM BEARING MOBILE NO [protected]. PLEASE BLOCK THE SIM.

Sir/Madam

From DTH customer support, i received call for purchase DTH HD connection by Emp. Laxmi at 11/01/2012. 07.00 PM and she said that if you paid by credit card 2190 you get DTH HD connection. Then i replied i have no any credit card. you can collect amount in cash and installed it after cash collection. she said one other person will come in your given address and he receive amount in cash and after 28HRS your DTH HD will installed. Cash collector person comes on next day 12/01/2012, my wife give him 2190 cash and he gives airtel DTH receipt without coustmer ID no BUT
still now i have no any DTH device and no any connection installation found.
Please give me some support to get DTH HD device with installation.

My airtel receipt no. 39118
comming call to airtel DTH connection [protected] by LAXMI and send to person for receive cash.
receive cashier person MB - [protected]


My mailing address:-
Hemant kumar sahu
A-Panchsheel vihar (Khirki gawa) New Delhi oppt. Select city walk Mall pin 110017
Email- [protected]@gmail.com
MB.[protected]

Sir
I am a bonafide customer of Airtel Prepaid Mobile service for the last four years. My prepaid airtel number is [protected]. For the past one and half months I am regularly receiving a call in my number that does not show any number of the caller. The caller's intentions are not clear. I suspect it as a malicious one. I hardly attend anonymous calls. I do not want anybody making calls to number who is not willing to show their number. I wanted Airtel to stop any such incoming calls to my mobile number at the earliest.

Reji Abraham
[protected]@yahoo.co.in

I am Using Airtel 3G service On My Nokia N8 Handset..but Not Greeting 3G speed Only in My AREA. speed Is just of 16kbps, i added photo. i Also called C.c but they disconect my Call. So please Solved it. this Problem is Only In My Area but they dnt understand ..here is My address. At - Bagwada, Hanuman Faliya, Ta - Pardi Di - Valsad, Pincode - 369185.. My mobile number - [protected] .. My Email id - [protected]@gmail.com

I recharged my SIM with Rs. 500 on 31st December 2011 and Rs 500 on 6th January 2012. However this money was never credited to my account. Upon further enquiry, it was found that the money had instead been credited to a 'dedicated account', the validity of which shall end on 4th February 2012. It is duly informed that I have never opted for the creation of any such account. Needless to say, such a discrepancy has caused me great trouble and inconvenience. My mobile telephone number is [protected]. I thus request you to either refund the money or accredit the talktime to my regular account. Kindly attend to my problem at the earliest.

Thanking you,
Yours sincerely,
V.S. Shrivastava

This is regarding a single charge of Rs. 501+ on my Airtel Mobile # [protected] on an invoice dated[protected]. They claim that there had been a call made to 5664474 (a TV game show), where the charge is Rs.12/minute. What kind of a TV show would charge Rs.12/minute, when even ISD calls cost much much less in this age of advanced telecommunications technology?

I certainly do not remember making such calls and I would be insane to do so, with this call rate. Out of curiosity, after this billing, I turned on the TV and searched for this game show. In there, I saw that there were half-faces of 2 well-known Bollywood stars displayed on the screen, and viewers were asked to call in to identify them. I also heard that there were several fake callers with obvious false responses. This would force the genuine callers to stay on the line and allow the mobile phone companies along with the TV show to milk money. Anyone living and breathing in India would recognize such widely public faces. Also, I heard the host babble about all sorts of worthless things, but never once on the call rate. There was no indication of any other sort on the screen mentioning the rate of Rs.12/minute. Out of curiosity, callers may call in for a first time to such shows. The show banks on these hapless callers. There would never be second round for these callers.

How can such scheming and devious rigs be allowed to run on Indian national television that openly rob consumers of their hard-earned income? Such shows provide no consumer entertainment value and are solely money-making schemes for the mobile phone companies along with the TV show. Isn't there any monitoring body or national board, that can actually save and protect the rights of consumers by taking justifiable action against such corrupt companies?

Dear Sir/madam,

Somebody got issued mobile no. [protected] in my name and abusing to other persons. A person came to my home and says " he is getting call from this no. and it belongs to you and your address" i surprised that i never applied for this no. and how it happened. Then i blocked this sim card from airtel. but i want to know how any person can issue the sim from my name and address.
If somebody has theft my address but never can theft my image so i just want to know who about that image.

so plz tell me how can i know about that person name and address.

Thanks

Regards:
Rakesh Singh
[protected]

I have opted for Airtel Broadband connection - unlimited plan with monthly bill of Maximum Rs. 998/- including tax. From last one month, my monthly bill is increased by Rs. 100/- without my confirmation. I called the customer care on this and they have informed that base speed of Airtel is increased now and as per TRAI guidelines, they can increase the rental of any customer who stay on same plan for more than 6 months, based on market rate. I have heard that the same issue is faced by many of my friends having Airtel broadband connection.

I tried complaining through mail and received same explanation. Could you pls. help in this regard?

Airtel account number: 16152964
Contact number:[protected].

Respect to the AIRTEL Management,

I am working in a private sector. i want submit the call records to my company for claiming my expenses.

so, i want the details (both incoming and outgoing calls) about my prepaid mobile number [protected], from Feb'2010 to Oct'2010. i am yours privilege customer. please send the details to my validated mail id is [protected]@yahoo.com.

Thanks & Records,
V.ARUMUGASAMY.

Mr Bhakta Raj Patra airtel Number: [protected]
Tech Mahindra Account Number: [protected]
Tech Mahindra Bill Number: [protected]
EM-4/1 Sec 5 BIPL Buildg 6th Floor Salt Lake Bill Date: 12-Dec-2011
BIPL Building Bill Period: 11/11/11 - 10/12/11
Kolkata WB Due Date: 30/12/11

Your Dynamic Credit Limit: 1,200.00



Your Account Summary

Previous Balance Payments Adjustments This Month's Charges Amount Payable By 30/12/11 Amount Payable After 30/12/11
330.05 330.05 0.00 2816.97 2816.97 2,957.82

[protected][protected][protected][protected]

This Month's Charges

One Time Charges 0.00
Bill Period Charges 99.00
Usage Charges
Call Charges 230.50
Value Added Services 2964.10
Roaming 0.00
Discounts -739.70
Last Bill Period Late Fee 0.00
Taxes 263.07
This Bill Period Charges 2816.97

This is to inform you that i used to pay Airtel mobile bill regularly as per the scheme choosen by me is airtel 99 cug plan & GPRS of Rs98/- scheme but all on a sudden without my consent they have provided me service of 3G Plan which not in my knowledge. after 3 month i come to know that they have provided the information with the bill amount of Rs 3000/-.On the same i enquire that they have provided me a service of 3G connection. For which i got a huge mount of rent.This 3G connection they have been provided forceably & on enquire from the customer service i come to know that though i have used the 3x mobile they have provided 2months free 3G services but in 3rd month instead of removing the 3G connection they have extended the services for which my bill amount increased.
It is totally astonishing me how without request they are providing 3G connection while i have option for Rs98/-GPRS scheme. I have alrady informed them to leaveoff the amount which has been charged other wise i not pay.
inspite of my warning they have also extended the service without disconnecting.
So Please take appropriate step to decided what type of steps to be taken against Airtel.

We have had an airtel broadband connection for an year an above and had some problems with the IPTV for the past 4-5 Months so we planned to get it disconnected. We raised a request to disconnect in the first week of december. Then we started receiving calls for the payment dues. Received calls from 2-3 different people claiming to be from Airtel Office Okhla.

One of the executives agreed for a final settlement of Rs.1000 as the bill was around 1800 or so. We had a settlement as the IPTV was not functional for a couple of months even after many complaints to the customer care.

A guy had collected 1000Rs. and gave me an airtel bill collection receipt and I was supposed to get a full and final settlement form in few days( a week or so). To my surprise I had received a call a day back asking me to pay Rs. 2400/- outstanding amount for a full settlement.

I dont understand how they can charge for a disconnected line. I am deeply disappointed with the service and I recommend others to think and find out with the local people before availing this service.

I request Airtel to interfere in the matter and look for a possible settlement.

Hi,

I requested a new Broadband connection with airtel. Two executives from airtel took 1000 Rs. and filled an application form and told the connection will be available in next 3 working days. But, even after 20 days, there is no connection. I requested to Airtel customer care to check the same, they just opened a ticket to track the issue, but no proper response till now.

I think these airtel executives are fake and Airtel is encouraging them and not taking any action against such people.

TBLR.CEF.NO : 433770
Airtel complaint number : 9410788
Airtel executives : Nagaraju ([protected]), Emmanuel ([protected]).

Dear sir,

I had activated my Miss call alert service and my charges are deducted but till date have not got any alert I had launched the compliant to the customer care but the they had not response

Complaint No. CMCHO[protected]

Thanks
Harinath A. Datta
[protected]