Airtel Complaints & Reviews

This is to inform AIRTEL mobile internet was very very poor speed. If recharge for mobile internet pack Rs. 5 to 30 means need speed will be fine. Other recharges like Rs. 98, 149, etc., are really dead slow. For these recharges validation is 1month, but no use, i can't complete full space allocation. (For example Rs. 98pack contains 1GB free browsing & downloading). So please viewers don't recharge for high rate internet pack in "AIRTEL".

am AirTel DTH subscriber since 2010 subscription ID [protected]. Couple of months back I upgraded to HD Recoder. Everything was working as expected till last week when I realized stop, pause, recording is not working and also have lost all previous recordings. I called customer care on Sunday Jan 29 SR 15825146 and was promised issue will be fixed in 24hrs. Next day I received a call from engineer saying leave DVR on, l left DVR on but issue was not fixed. I called back customer care on Tuesday and to my surprise I was told SR is closed as issue is resolved. I asked for escalation and next SR 15864423 was opened on 31/01/12 again after 24hr engineer did visit but issue was not resolved. As per engineer they will have to change DVR. They closed 2nd SR as well without fixing problem. Finally on calling back 3rd SR 15939518 was opened on 3/2/2012. Now they started story of DVR out of stock. In between I get a call from [protected] some lady saying I need to pay for engineer visit + 1000INR as DVR replacement. This is something new why should I pay for replacement. It's just 2+ months since I paid 3500 for upgrade to DVR and now to fix problem they are asking me to pay. Had I known this in beginning I would not have thought of going with Airtel. I want Airtel either fix the problem ASAP or return my money.

Showkat

My Airtel DTH Box has got a problem. Everytime when I switch on it, the channel & volume is reset to 100.

When I contacted the executive, he told me that recently airtel had updated their software to do so. I understand, why do you want to set the channel to 100, but why do you want the user volume to 100.

Is airtel recently updated their software to do so ?

Then I had a conversation with one of your senior executive, Praveen G, Bangalore( Interaction ID :[protected]. He told the same too.

When I took the DTH connection, I had an offer of two packs(which includes Tamil). Last week you removed that from my package. The offer that you offered should be there for the customer unless he changes his plan, right ?

When I asked the same to your executive, he irresponsibly told me that you've the right to remove the channel without any prior notice. Is this the right way of dealing customer ?

I recharged my prepaid mobile phone No: [protected] from 'AirTel' on19/01/2012 at night, by using my citibank credit card, on line.
The recharged amount has not been added to my account till date, inspite of my having lodged several complaints, on mobile and by e-mails.
I was assured by one of their representative that it will be done with-in 24 hrs but now almost a week has passed to this assurance also
The main complaint No: is CONRC [protected] dated 20/01/2012 at 8.24 a.m.

I am ABHA GUPTA. MY Address is 532 D. H.Road. kolkata - 700034 my customer ID- [protected] At the time of installation of Airtel digital tv I subscribed monthly package of VALUE SPORTS Rs.175/-only.
But I am being charged more money
. I want value sport pack (Rs. 175/-) only and not any other & I want its conformation immediately .
My mobile no. is - [protected]
e mail - [protected]@yahoo.com

Sir,

Myself Avish Aggarwal I am the owner of Mobile Number [protected] Airtel Punjab.

I am very harassed from the AIRTEL Mobile Prepaid Provider. Tomorrow dated[protected] night (11:30 PM) my account balance is Rs. 123.94 Paisa and the early morning when i pick my mobile to call someone the messsage is that u have below minimum balance and that time i have only Balance is Rs. 1.94 Paisa.

I am also harassed from customer care executive Mr. Chohan Working in Delhi/NCR Airtel customer Service. That person say i am helpless to do the needful for you this deduction is genuine.

Sir My request to you is that please punish this company (AIRTEL) to very heavy amount for future they don't do the same

Please return back my balance only 122 Rs.

Thanks

Avish Aggarwal
[protected]
House no 44 Street No 2
Ferozepur Cantt Punjab
Pin 152001

Due to some unknown reasons, few unwanted services has been activated like - Jokes, Horoscopes etc which automatically deducts huge amount from my account.I contacted to Customer Care and requested them to deactivate them ASAP but situation is still the same.
I was told by this customer care that those services will be removed immediately but even after more than 30 days i am having the same situation.

Kindly help

rakesh my number is [protected] so i will be waiting for ur sms

Airtel Trick to Charge Customer Unnecessarly

My name is Satinder Singh I was using airtel postpaid numbers from many years. i was very much disappointed with your company behaviour toward my numbers.

my number [protected] is deactivated by aitel on 22nd jan 2012 because my credit limit exceeds and your executive said to deposit Rs 5100 for that.

i told them about all the things that happens which create this heavy bill. The fault was on his side.
Now i am going to explain all the things to you.....

i got a message from airtel that Gprs has been activated on your mobile. on the same day i call your helpline number and request them to deactivate it as i have not activated it. he said you are given 200mb free, you can use it. on the next day i use 120 approx data on my mobile by downloading application for my mobile, which also shows the amount o[censored]sage on that day.

next day i got message from airtel that your unbilled is Rs 3000, iwas surprised. i call your helpline and deactivate the gprs. on next day i got message that your bill is Rs 6000(approx). and outgoing was barred.
i call your 121 and said about the problem they said you have to wait for bill generate. on 22nd Dec 2012 aitel deactivate my incoming also. Thats really Bad. My bill generates on 24th dec 2012 and aitel cant wait for 2 day. i am using your numbers from many years and you do this with me. i missed my important call because of airtel nonsense.

on the other side, i got same message of gprs activated on my other postpaid number [protected]. i call 121 and said to deactivate it. he said you are given 500 MB free. But beacuse of my early experience i deactivate it on the same time without using it.

Now My actual bill is generated which is Rs 4521, REALLY Unbelieveble for me. I am unbale to pay that because that's against my principles

Kinldy disconnect the airtel connection. I am highlighting this again and again.

Please contact [protected]

Mob no. [protected].

First complaint is regarding cheating in the name of special offer. I received msg about New Year Gift regarding 600+200 minutes of talktime on recharge of Rs. 197. I recharged for Rs 197 on Jan 24 (transID[protected]. The above msg continued to be received by me till 26th. Now the special/secondary balance was being deducted for a few days and then deduction is being made from primary balance. Where did the secondary go? The msg states validity 30 days.

Second complaint is regarding tariff rate plans for Rs 23. They say the plan will be there for 180 days. I recharged with Rs 23 on October 19. Now I got a msg on Feb 1 that my 'per second' tariff is going to expire in 2 days. Can anybody calculate 180 days between Oct 19 and Feb 3?

Is there any way to speak to customer care? The automated system is only a nuisance.

i have been using my number for quite a few years and I had to travel outside of India during which my phone went on international roaming.I decided not to disconnect my connection so I can use it when I come to India for various things.Now after 2 years of paying rentals and charges every month the company disconnected my number.And that too without my intimation.They say they have a internal guideline that if not used for long they disconnect.But how long...its not clear?
You can pay rentals for any amount of time to keep your connection alive and they will just disconnect any time.you cannot always use International Roaming as it is damn costly so you have to switch to other options like a calling card etc when calling to India or a Voip phone. When asked to appellate about the guidelines that after how much time they feel the number should be disconnected they say it is not clear as it is market and reputation based.What kind of an answer is that...you keep charging the customer for any duration and suddenly permanently disconnect him or her just because of non usage.WHY IT IS COMPULSORY IF I AM PAYING MY RENTALS...??
And that too without any intimation you permanently disconnect???No email etc ...?
WHY?

Respected Sir,
Myself Dinesh, I here by inform you that I am using an Airtel prepaid Sim from 5 Years, No: [protected]. In Mid December I opted for a Port out because of no good tariffs. And when I quoted an Request to 1900 for porting, I received a call from Airtel Customer Executive telling me a new Tariff which is, Airtel to Airtel 10 ps/min, Airtel to others 30 ps/min and tariff validity is for 180 Days. I opted for this tariff and i was happy with it, but all of sudden in Mid January Tariff was changed to 60 ps/min to all Mobiles without my concern and at least not even a single confirmation msg from them. When i asked about it to the customer executives they were telling me that My tariff validity has been expired. At first they owed me this Tariff for 180 days, but it was changed in 30 days.
And again when I Lodged a Complaint on Mid January based on by change of tariff, They gave me my tariff which is Airtel to Airtel 10 ps/sec, Other Mobiles 30 ps/sec on 22nd of January. But again by January 24th my tariff was changed to 1.2ps/sec to all Mobiles, which is 80 ps/min. And since then I am requesting for my tariff but of no use. They hold my call and they will disconnect it again, when i question about it they that its a technical problem, but once or twice it can be technical problem but every time i call them my call will be Disconnected and I am not getting my Tariff.
Opting out of Airtel now is not a Problem to me, But They Have Cheated Me on my Tariff Plan and I want to teach them a Lesson.

Since two months, I am in receipt of the following messages and deduction of daily charges:

"Dear user you have been subscribed to Wallpaper Pack. You will be charged Rs.1/d. To unsub sms STOP TO 122." Followed by
"Daily Wallpaper service renewed"

I have not at any time subscribed to Wallpaper Pack. And I tried to reply STOP to 122 but it is always sending failed.
I want this to be stopped immediately.
Thanks.

My Mobile number is [protected] - A S VINCENT PAUL

Sir,
For the past 15 days every day i am getting message like below,
" you have been renewed for ITW NEWS_1 subscription service from Airtel, you have been charged Rs.1."
from AD-54321. And 1 Re. per day deducted, and receiving news messages. I didnt activate any service like this, i tried in many ways to deactivate this service, but in all tells 'no service activated for your number' . Please deactivate this service. my mobile number is [protected]

Thank you

Hi ,I am Bhupen ,this is my ph:[protected], pls send me puk no.

Hi,

I Mahesh Kharpude resident of Bangalore, BTM II stage. I am holding Airtel 3G corporate plan of 3G internet with HUAWEI 3G modem. My Airtel SIm number [protected]. AirTel though it is advertising all over about 3G, it does not have 3G network at all. Their services is below average best word is pathetic. Except for first one week, there as no time I saw "H" (HPSA) on my mobile. It was always EDGE. The speed is so bad even streaming radio at 24kbps is buffered... I complaint to cc several times. I have registered complaint multiple times with Airtel customer service but till date I do not get resolution. Last I have registered complaint against airtel on 23rd & 26th Jan but still not resolved. I do have acknowledge copy of email from Nodal desk. But this nodal office never reverted on mail.I have escalated case to nodal office thrice as well as appellate desk thrice in last 6 days but no one shown interest to resolve my problem. They were only respond “This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises”. But this is not yet contacted me. Even Appellate desk not escalating my case to next service level they were only mentioning this is the last level of escalation. They promised me that the Appellate desk Manager will call you in next 4 hour but that four has not over from last 48 hours. This is hectic irritating. Not able to work on the internet without the 3G. I have also registered my complaint with the customer care and waiting for the solution soon. Pl recover this problem soon

Apart from this I will register the complaint against Airtel in Consumer court & will not gonna pay bill for period 23rd to till date my complaint resolved. If you interested to solve my problem call me on [protected] this is my mobile number.

Thanks!!
Mahesh Kharpude
[protected]

Hi,

Today I got a SMS from AX - 602789 saying:
"You have been activated with 1 month Free Hello Tune with 1 song download Free. To deactivate call[protected]."

Since I don't want the hello tune service, I called[protected] and it was a airtel hello tune service center, it asked me to choose an option - I pressed number 4 as my option to unsubscribe, but the reply was
"I didn't get that, no problem, let's try again"

This means it is a never ending loop, you keep on trying to unsubscribe, you will never get unsubscribe.

Kindly unsubscribe me from this service and also PLEASE KEEP ME IN DND (DO NOT DISTURB) for calls and SMS.

My no. is [protected]

Regards,
Fahiem

Dear Consumer Forum,

I had made a request to Airtel to disconnect my Delhi's mobile number [protected], in may 2011.
Post this request I was asked by an airtel customer care executive to pay off 2100 Rs only, and rest is waved off (since the utilized amt was 2100 rs only)
The same payment was made in favor of Airtel in may 2011 itself, along with the request to discontinue my phone.

However, till date my request has not been realized, and infact, my Bill has been accumulated, and I have been harassed let right center, with phone calls from AIRTEL Call Center/ Collection Dept.

They have gone to the extent of making calls to the frequent numbers from my calling list.

Everytime I got a call from Airtel collection department, I had to explain my case to a new executive. They also told me, that the executive who waved off my Bill has left, hence they have no record of the same. However, I was assured that my request will be processed, and no more calls will be made.

Despite this, i kept receiving calls, and to top it up, they have sent a LEGAL NOTICE at my residential address- Lajpat Nagar.

I seek justice and wish to file this complaint, against the unethical behavior of Airtel Call Centre/ Customer Care Dept as they have not only mentally harassed me, they have also gone one step ahead, and made calls to my aquaintances by breaching the privacy and looking into my call details..The call was made to Sarthak Shah- [protected].

Please help.

Some of my complaints reference no.s are as below
1. 38091782
2. 37531285
3.[protected]st oct)

My contact no. is [protected]
Megha Kalra
(currently staying in Mumbai)

https://ebpp.airtelworld.com/cares/wps/myportal/!ut/p/_s.7_0_A/7_0_JL/.cmd/ad/.a...⇄

ON THE ABOVE LINK WE NEARLLY THE BEST WORDS OF COMPLAINT TO MAKE IT UNDERSTAND BUT IN VAIN AFTER 25 MINS THIS IS WHAT IT APPEARED I WAS F O O L E D ...

THIS IS THE LINK WHERE THE COMPLAINT WAS TO BE LODGE IN, AS A MATTER WELL NEALY 25 MIN NO RESPONE WHAT A WASTE OF TIME

FOLLOWED FOR THE ITEMISED HARD COPY BILL THE AIRTEL CONCERN SAYS ITS DELEIVERED BUT IN VAIN . AND COMPLAINT CLOSED ALMOST 6 MONTHS BEEN FOLLOWED

VERRY POOR , SOME ONE PLS GUIDE THEM , SINCE I DO THEY HARDLLY HEAR AND WHEN THAT HAPPENS IT SAYS HELLO AND GETS DISCONNECTED SAYING THAT THE CALL SHALL BE CHARGED FOLLOW IT FOR EVERY 3 MIN AND THE MONEY GOES AND SIMPLE GETS DISCONNECTED .

PLS READ U R BEEN WATCHED .