Airtel Complaints & Reviews

Plz give me all the name and address &all call informationof this no. [protected].
Urgent Please.

Airtel — Wrong billing for 3G

On 12 April, my 3G plan was changed from 250 MB to 100 MB without my authorization, and without informing me. As I based my usage on a 250 MB limit, I was slapped with a huge bill.
My usage in the billing period was 254 MB, and would have needed to pay Rs. 202 approximately.
As my plan was changed to 100 MB without my knowledge, I got a bill of around Rs. 2500.

Airtel Number: [protected]
Account Number: [protected]
Bill Number: [protected]

I request Airtel to correct this error, and bill me according to the plan I had requested; not according to a plan which suits Airtel.

Man, they will screw your life, go for local cable guy or other DTH providers who cares their customers.

Dear Rakesh Ranga,

If you read my post here, you would not need any more details! And to tell you the truth, I am now totally convinced that Airtel is not at all interested in helping the customers. If at all what you say here and I quote you "our team is eager to resolve it" was true, why would that spirit be lacking in your customer care team who is sitting to answer the calls at #121 ?

I feel this forum is a very good medium to interact, there are a lot of questions raised by me in my post (which if I may add, are same questions raised by so many of your customers through out this forum). I have a feeling, you should answer them here to everybody's satisfaction! I dont understand what solution you might give me to my problems that will not be beneficial to other customers also. Or I am not very certain that I am not going to be ridiculed and made to be felt a culprit again if I talk to any of you guys on phone.

I would really appreciate it if you can sort out the issue here itself!

Thanks for replying here atleast!

Sir, I am from Hyderabad. My Airtel prepaid no is [protected]. i am using Nokia 500. i am unable to connect in 3g mode. in 2g mode it is connecting, but in 3g mode it will not connect, getting an error unable to connect browser and no network. i am trying to use other mobiles like nokia E5 and other 3g mobiles there also same problem, may be problem with sim or service i don't know. so, please help me.

Airtel DTH — Wrong information and disgusting Customer Care

Hi,,

This is Abid Syed from Mumbai, I have booked an Airtel Dth service on 20th and on th first day whn i had called the hotlin number the Customer service over there was Discusting including the Supervisor some of the pathetic name are Yatin, Ankur Pareshwaram, Harsha Pawar if this are there real name my number is [protected]

Hi, ,

This is to inform you that we have charged our account with a scheme in which we have to pay the amount for 10 months and get the account fulled for one year.But our DTH service is showing us that our account balance is less then Rs 15. after six months only and we have also received a message on our registered mobile number.

Airtel DTH — Wrong Information given by airtel customer care

I have been an existing customer of Airtel DTH service for the last 6 months. My customer id is [protected]. I had been confident of Airtel services so much so that I wanted everything Airtel, be it broadband , mobile or DTH .But this incident has made a dent in my trust.

I decided to upgrade my normal set top box (STB) to one with Digital Video Recorder (DVR) STB last week. Being in an MNC job doesn’t leave you with the privilege of catching your favorite programs at will. That’s when I thought o[censored]pgrading to Digital video recorder STB. I could then record my favorite programs from anywhere.

So, I called up the Airtel customer care. A lady named Sharie picked up the phone. I told her that I want to upgrade my STB to one with Digital Video Recorder and if it is possible to install by next day. She told me that I would be required to pay Rs 6990 and I will get Rs 1000 as cash back in my digital TV account.

But she was wrong since I had checked Airtel DTH site for upgrade plan. It would have cost me Rs 5490 with Rs 500 as cash back in my digital TV account. I asked her to get her facts right. After a while she returns with a reply that I was correct.

I then asked her if it is possible to make the payment, in this regard, online on Airtel DTH site. She told me that I can pay online for that. That’s when trouble started. I then asked her if she can book the slot for upgrade installation for the next day. She told me that she would be able to so once I make the payment.

So, I went to the Airtel site and recharged my account by Rs 5490.

I called up the customer care again an hour later to book the slot for upgrade. This time, a guy picked up the phone. I told him that I wanted to book the slot for the upgrade installation and I have made the payment for same online. He, then, forwarded my call to sales department. I told the same thing to sales guy.

Now here comes a shocker. The sales guy informed me that I would be required to exchange my normal Airtel STB with Digital Video Recorder STB from any of their DTH dealer and make payment to them only. And he continued that I shouldn’t have recharged my account online for the same.

I was taken aback by surprise.

I told him that it was one of his colleagues who told me to make the payment online, only an hour ago. I had specifically called the customer care earlier enquiring about the payment option. And as such I have made the payment of Rs 5490 online.


I said I want my Rs 5490 back, but was told that it is not possible to revert back the payment. I was struck. I asked him to forward the call to his senior.

A lady named Navlika picked up the phone. She enquired about the name of girl who gave me the wrong information. She promised me to escalate the matter to his senior authorities and come back with some resolution in next 48 hours.

Hadn’t I checked the Airtel site for upgrade plan, I would have paid Rs 6990 instead. I am wondering what’s the point of customer care is when it can’t provide correct information.

But I got no response from their side even after 48 hours. So, I called up the customer care once more enquiring about the progress in my matter

I patiently narrated my whole story to a guy named Shivam. Then, he puts me on hold and after waiting for 5 minutes, finally,I got some pleasant surprise.

I am told that the amount I paid will be refunded back within 24 hours and I will get the confirmation for same.

But, I still got no response or any sort of refund even after 24 hours.


So, I called up the customer care again to inquire about the missed deadline. A guy named Salim picked up the phone. I told him the entire matter and asked why deadline for making the refund has been missed.

And here comes a ­reply ‘Sir, I would like to inform you that there is no customer complaint registered against your account’.

I was amused and shocked. How can you close the complaint without any resolution?

I told him that I registered my complaint to their regional sales head on last Friday and later, I was also promised a refund. It is just that I forgot to take the complaint number.

Before I could say anything, he said ‘Our engineer will visit your place at 4 in the evening today and upgrade your existing set top box’.

I thought my efforts have finally paid.

Just out of curiosity, I asked him if they are making exclusion in my case by accepting online payment for upgrade. He replied ‘No sir, this is always the case. You should have sufficient balance in your account for the upgrade’.

I was left amused again.

I told him that’s what the complaint was about and you are again providing me the wrong information. He assured me that their engineer will pay visit today and there must be some confusion earlier. He even gave me the service request number this time. The number is 3254442.

Are there really two sets of people at airtel customer care: One who believes in accepting online payment for the upgrade and the other believe contrary, I wondered?

Yet again another deadline missed, no engineer came.

So, I again called up the customer care. A guy named Sandeep picked up the phone. I gave him my request number. And I am told the same old story that I have not followed the proper registration process. Instead of paying online, I should have got it exchanged from one of their DTH dealer.

I asked him why was I promised the refund and then later issued the request number. He had no clue about it.

The issue now stands resolved after I approached Delhi region nodal officer.

Sir/mam,
Please noted airtel dth installation

amit srivastav
420, ist floor ghaziabad 201001
[protected]

Airtel DTH — pathetic and disgusting service

I had purchased the ultra pack and i m eligible to watch all the channels. But most of the channels i m not able to view. I registered a complain regarding this on 11/6/2011. I was told that the sattelite of airtel has changed and my dish needs to be realigned. I was assured that within 5 days a technician will visit and solve the problem. Yesterday i.e on 15/06/2011 i called customer care as nobody had visted my house to solve the problem. I was assured that today an engineer will call me in morning and before 12 pm my problem will b solved. But those were just false promises made by irresponsible customer care executives. I called up customer care again n now i m assured that it will b done tommorrow. I dont belive their words now. I askd for your mobile no but i was given your local no. which was continuosly busy for hours altogather suggesting that its meant to harrass customers only. I m very frustrated at the kind of treatment meted out to me.
I want to disconnect the connection and want the refund as i have paid for the whole year in advance. I want to install tatasky as i hav very good reviews about their service. Kindly do the needful to get me my hard earned money back. I would like to add that if my request is not heard this time i will leave no stone unturned to get legal justice. I also want to be compensated for the days i hav not been able to watch the remaining channels.
Also i want this money latest by tommorrow as my family is tv addict and i need to buy other dth service.
Hope to hear from u soon.
My registered mobile no is [protected]

Manoj.

Another victim of Airtel DTH!
http://www.indiabroadband.net/airtel-dth/24040-airtel-dth-problems.html#post3550...⇄

Airtel — overcharging of unsubscribed services

they have charged me 60 rs for i don't know , they make the balance nil as soon as i open gprs .despite of all types of ways to communicate ,they are not responding.anurag pandey , ph.no [protected]

nothing is done till now . is this how you handle compaints.

My mobile [protected] taken from pune(India) brought by mistake by me abroad.Business promotion
calls are sent by Airtel,if I pick up I am charged.
RS75 deducted for roaming services which I have not asked. I did not use this mobile here. Will Airtel discontinue business promotion calls and also unwanted services provided by them?
Thanks

Airtel — Unauthorised deduction Re.1 per day.

My Phone No. [protected]

Re. 1/ is unauthorisedly being deducting from my Prepaid Balance every day.
I have not given any option for astrology.
I do not wish to continue in deduction.
PLEASE DELETE THAT OPTION IMMEDIATELY. AND STOP DEDUCTION.

Otherwise I have no alternative to change my sim Card.

D. Kantha Rao

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

Got my mobile no. [protected] recharged in pre-paid scheme no. 98 with a sales promo talk from the Airtel agent that the scheme has 150 free SMSs as a part of the scheme with a validity of one year. 5 SMSs went without any charges but the sixth one got charged at Re. 1 for the SMS. The same agent when complained about the problem informed this evening that he will check about the cause of the problem and come back. Obviously, he is yet to revert back about the cause of the problem. Is there someone who will really revert about the cause of the problem?

Respected sir,
I Nitin patel using Airtel service since last 4 year.
Recently I have found some o[censored]nauthorised dedudtion from my account .
I have talked with customer care supervisor but they are not
refunding my balance.
Hope for the better action.
Thanks.
Nitin patel

I am using Airtel kerala sim. Even though i didn't activated anything they are sending SMS daily about an actress and deducting Re.1 everyday.
Also they blocked customer service for me so that i cannot complain to them
Another thing without any information they increased the roaming charges for me from 60 paise to Re.1
AIRETEL is fraud.

I am going to change to any other service provider.

Alagesan

[protected]

My Airetel mobile no. is [protected] and on 14.07.11 the moble balance was 27/- & when i talking within mp/cg on mobile, the mobile disconnected after 2-3 min and a sms come that "The Astro Service has been activated for Rs. 20/- for 20 days". urgently same day i talk to customer care & complaint for it without demand of service and disconnect for & return the balance SO the same time the service has been disconnected and a sms confirmation has been received but yet not return back the balance.

This type of deduction is like theft from costomer pocket.

sir,

on 29/08/2011 i have recieved a message from AD-54321

Thanks for downloading JavaGame from Airtel. You have been charged Rs 30. get latest games at http://gclub.in FROM AD-54321 AT 5.30 P.M APPROX.
i had make a call to airtel customer care,but they failed in giving me a solution
I WANT TO KNOW HOW MANY YEARS I HAVE TO WAIT TO GET RELIEF FROM THIS TYPE O[censored]NAUTHORISED DEDUCTION
PLEASE CREDIT MY MONEY INTO MY ACCOUNT AS EARLY AS POSSIBLE.
MY PHONE NUMBER IS [protected]
MY EMAIL ID IS [protected]@gmail.com

Cheating/ fraud/ breach of trust by Airtel

On Oct. 20, Airtel deducted Rs. 99 from my account for activating 2G services, which I never activated. On persistent complaints, they remited ti back and tendered apology. This month on 20th they have repeated the same thing. This is cheating and criminal breach of trust. I am now going to take legal action against them and propagate this cheating everywhere.I want to know if there are many people who are beng cheated in the same manner??

Rajesh Tyagi
Cell: [protected]

Dear Customer,


We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.com. We are available 24 hours on all 7 days of the week to resolve your issues.



Your recharge request has been correctly processed. Please find details for your order below:

Order Number:5588298
Mobile Number:[protected]
Order Time:[protected]:57:00
Operator:AIRTEL, Maharashtra & Goa
Amount:98
Reference:[protected]
Order Status: Recharged


If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.com

We hope that you will provide us another chance to serve you.

Best Regards,

Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.com

Guys i have the same problem would be nice if some of you could tell me the solution. What should i do if there is no solution? throw my sim away?

here u wont get any address. Go to police register a fir and tell them to take the case furthur.

i want to now the date when the amount will transfer my account
My Pf noNAME | PF NUMBER M.Nandha Gopal | | HR/GGN/10693/036050

Nandha.[protected]@alcatel-lucent.com-pl send me my mail-id.