Airtel Complaints & Reviews

Hi,

This is a complaint regarding Airtel's new postpaid connection.

I have applied for a connection on 4th Feb 2012 at the Airtel Relationship Centre, Frazer Town, Bangalore.
I was requested to choose a number and it was [protected]. I got it from the executive named Mr. Masood and he said it will get activated in 4 hours.

It didn't get activated for a week and then I approached them on 14th Feb 2012 and he said it is activated. But when I checked from the Hotline number in the centre, the customer care executive told me that the connection was in some Mr. Prasad's name and mistakenly allocated to me.

Then they promised me for a new number and I chose [protected] from Ms. Nancy, seems to be the Customer Service Manager (CSM) there. I intentionally asked her, do they need to change the original SIM or it will get activated in the same SIM for which she said, it will get activated in the same within 1 hour. The next day also it didn't get activated and when inquired the other executives told that both Ms. Nancy and Mr. Masood are on leave.

Finally when I approached them on 18th, they said that the SIM is not supporting and asked to change it for which I requested and cancelled the application.

Now, we realised that Airtel's service (may be not in general, but with that particular outlet) is very bad and planning to move with some other service provider. Also I would not recommend my friends or relatives for a connection.

Few complaints:

The carelessness and disrespect shown by the executives there (esp. Mr. Masood and Ms. Nancy)
While we have provided alternative number, why didn't they call on the very first instance and just waiting for us to voluntarily approach them
Their less knowledge about the SIM Card on which the number can be activated or not
After several times of requests, they told us where to log a complaint
These complaints are not to pin-point the executives or any actions against them, but for Airtel to rectify them in future, so that, frustrations and disappointments may not occur to any other customers like me.

Thanks anyway - a never ever again customer to Airtel.(fyi - I have been a customer of Tata Indicom and Vodafone only till now and just thought o[censored]sing Airtel due to relocation, but will never dare to use it).

Regards,

Avudai Nayagam
[protected]

Dear sir/mam
My self asit roy (m-[protected]). I used airtel 3g data card and i have done recharge by online( T.D No ICONN/41158605/180212/BHARTI TELEVENTURE,dated[protected].But not yet balance is not come and one more thing today i have try talk to costomar care (no[protected]) but they are not received the call simply discunnet.so i requested to u plese do the nedful action to your end.


with regards
asit roy

respected sir,
i have been a customer of airtel for the last 3 years currently i am have been undergoing an problem, i am not able to do outgoing sms for the last five days and i am have been recharged sms booster package too. in spite of being contacted the customer care many times they are just giving false statements. my complaint reference number is CLSMS[protected]. MY MOBILE NO - [protected]. i kindly request to shortout the issue as soon as possible. my email id [protected]@gmail.com

my complaint is. Maine do din Pehle costamare care ko phone kiya unhone meri complent ko ignore kar diya phir Maine 121 par bill statement ke Lie message bhi kiya par abhi tak muje mail nahi kiya gaya pls kya aap mere mobile ke "December AR January" ke details chahiye. mujhe itna bill kaise aya uan sabhi ke details chahiye . kaunse number per phon kiye AR kis number se phone aye ye sabhi details kya aap mail kar sakte hai. mera mo. no.[protected] is no ki details muje ap mere email id par mailkar sakte hai mera email id hai [protected]@gmail.com pls send me my bill statement.

Dear Sir,

I am rechaged my airtel Digital tv by debit card of Punjab national bank. But in the processing of payment our

Network connection is cut and display on the monitor "Transaction Encountered". finally my Airtel Digital Tv

not rechaged. Sir,kindly help me as soon as possible.

My AIrtel Digital Coustomer ID :- [protected]

My Registered Mobile No :- [protected]

Thanks & Regards
Aayushi Sharma

Lakhimpur Kheri
Palia, Kalan (U.P.)

i am facing problem regarding my broadband bill. my half yearly plan was finished on January and customer care has not informed me about this and secondly i received on bill on January and my plan was changed into monthly. than i made a complain on 8th February about two thing. firstly regarding no confirmation call from airtel about my finishing half yearly plan and secondly i was to activate half yearly plan and i made this thing clear more than 1 time. but person present in call center has register my only one complain i.e regarding confirmation call.
please forward my complain. i request you that i want activated half yearly plan on this month bill because i have resistor the request before. contact me [protected]@gmail.com

Dear sir,
Actually i was using some other network provider that is Idea.......but their signal strength was weak....but other people near to our locality were using airtel bcoz there was good signal strenth there....so i switched to airtel network and found good signal strength and quality.....but from three to four months the signal has decreased and sometimes there is no network......there must be something problem with the airtel tower nearby..

Actually my native place is SORNAD, which is located in an area called BANTWAL.(B.C ROAD).
So sir please do something..to gain back the signal strength...bcoz if not including me other 30 to 45 members will changing their network to some other network.......

Respected sir,

I am Yogeshkumar shukla, I am using airtel cug postpaid mobile service, provided by airtel. But now I want to port out from airtel and I want to be connect with BSNL prepaid celular service, I was finished all formalities at local bsnl office and get sim card , Absnl officer told me that when your airtel service stoped your incoming and uot going facility then you insert your bsnl sim card in your mobile. but airtel provider can't stop my celular facility. I send portability message twice in one month. first I send 4th january - 12. I send sms to 1900 for my portability and paid all my rest bill. Second time I send sms at no. 1900 on 20th jan -12, and I was put an application in written at local aitel customer care, but still they didn't work out for my mobile portability. I did all formalities which airtel executive told me,

but in result is nothing. my mobile no. is [protected]. I am placed at Gujrat in Amreli (pin - 365601).

I am also recently paid my bill rs. 200.89 on 15th feb. 2012.

I am also write noddal officer of airtel india, and appelete officer airtel india, I

am also write at trai authority india, After i was send email the airtel executive contacted with telephonic talk but they do nothing today.

So dear sir how can I solve my problem? I am very confused about this matter.

I shall hope you can do better for me.

Thanks a lot

I shall hope you notice my complain and do better for my problem.

Thanking you.

Yogeshkumar Shukla

Suresh.M
EDP
Hotel Cenneys Gateway
Salem


The worst Telecomunication company for customer satisfaction is None other than AIRTEL. we buy leased line for internet connection in airtel they provide the 6 static ip they are 182.72.227.26 to 30 that is not working in our side we lock complain in airtel for 3 months since they didn't take any action for this.. we ask an engineer to send them on our side & solve that problem they did not response for that finally we get tension & say as i[censored] doing this way we cut the leased line connection, insted of this they say "OK you Cut the connection" This is the way of handling the costomer?
still our problem is not solved. whenever we call they keep hold the call its wasting our time.

Regards:
Suresh.M
EDP
Hotel Cenneys Gateway
Salem
+91 [protected]

Dear Concern,

I am unable to get my PF amount from the bharti airtel company, they are delaying the PF procedure for more than 6 month...kindly help in the fetching the PF amount...
DOC Submitted Date:-28/05/2011
please find mail attached for your quick reference & investigation...


P F number HR/GGN/10693/013531

BEWARE of this online fraud from Airtel. Let me share my bad experience with you all. My intensions are to educate people and reduce this mal-practice and let people save their hard earned money.

I had an Airtel connection and I opted for 2 more multiroom connection. I came to now that all I need to do is send a sms to 54325 and they will get back to me. This is the start of the scam or fraud. Next I got a call from claiming that they are calling from Airtel customer care and how can they help me. I didnt read the hidden words " how can you we loot you" unfortunately.

Anyways, my bad I opted for online money transfer and I did transferred the money on link that they provided. It looked a genuine airtel weblink for online money transaction.

Next day I got sms that money is trasferred into my acount. But wait a min. how come it took 24 hrs to transfer this money and more improtantly where is my rest of the money??? It was good 980/- short.

Till date I have no idea where is my remaining money and Airtel CC exec are conveniently sayng that somebody stole my money :( What fails me to understand that why did the theif transfered partial money!!!!!!

Airtel customer care number is all useless and waste of our precious time. I am not motivated to write more but my intensions are crystal clear. Educate people and make people aware: DO NOT OPT FOR AIRTEL. This company has lost its shine and there are literal educated theives in this company!!!!! If anyone needs more details feel free to send me email on uttam.[protected]@gmail.com.

Again I am saying..NEVER OPT FOR THIS COMPANY AND STAY AWAY FROM THESE WHITE COLOR THEIVES!!!!!!

BTW there are no signs of installation even though money worth one connection is present in my account. I am now moving to Tata or Dish TV. EVEN Hathway or beam-tele looks heaven today :(

sir, my airtel no is [protected]. I have an nokia 500. i am unable to connect in 3G mode, in 2G mode it connect, but in 3g mode it didi not connect. ihave already complain in airtel customer care but they did not help me. i have also checked other carrier like reliance, bsnl, aircel, all these easily connect in 3G mode , but only airtel 3G did not connect. so, please help me.

dear sir,
i'm chandu from hyderabad.. i'm receiving un necessary text messages from my college.. so please block that number.. DM 016073 is the number from which am getting sms to [protected].. this is my number.. please block this n umber as soon as possible and send me conformation msg or mail to my id....

I am using this No.[protected] From Jan 2007 But now is deleted by Airtel From dated 15/02/2012. I have Called to Customer Care Center & Reach the Nearest Airtel Outlet in Nanded but not receive any positive answer. They have told me your Number was not in use, But i am making incoming till the 15th Feb 12 & Out going Calls & Recharge I have made in Jan 12.
Saale chor hai maine pahle kai baar, balance deduction hone ki complaints ki phir tang aakar, Teen baar Porting request Bheji Porting Number to mila par kamino ne porting nahi kiya, Ab inhe pata hai ke yeh customer chodh kar port out karne ki koshish kar raha hai isi liye saalon ne.

Dear Sir,

Air tel mobile company deduct my balance amt. in my prepaid mobile no. before 15day i contact to the air tel customer care and ask customer care
people he told me you call back after 4hours i am call after 4hours but my air tel no not connected to air tel customer care people i am trying last 15day connect to the air tel customer care people, but i cant due it. i feel very bad. can u help me for punished this company why he do like this. my mobile no.is [protected]

Thanks & Best Regards
Raj Kumar Gupta
m-[protected] / [protected]

Name : Mr Prashanth Etiyawar
Mobile number : [protected]
Relationship Number :[protected]
Bill period 02-Dec-2011 to 01-Jan-2012

Hi,
I am Prashant i have issue with Airtel 98/- 2GB GPRS Billing.

Nov 28 2012 I have changed monthly tariff plan to 599/- from 249/- plan.
Before switching to new plan I was using 98/- 2 GB GPRS plan More than a year.
I clearly told Airtel executive that change only monthly rental plan donot change my 2 gb gprs plan,my monthly usage is more than 1GB and less than 2GB. She agreed to that. i got Bill on December 5 2012 my bill generation date every month 2nd (as it activated on 28 Nov 2012) it was normal bill.

Next bill i received on 5Jan2012 my total bill amount was SHOCKING!!!!!!
Its 9,998.47/- Rs!!!! my GPRS data usage is 1870MB Airetl is billed 9301/- for 870 mb of data usage!!
when i clearly told to executive don't change 2GB pack, When my data usage is more than 1GB, if that was the case i would not have taken this plan at all.
Long back GPRS issue happened i got weaver for that.

I called up customer care and mailed to [protected]@airtel.in [protected]@airtel.in and nodal officer.
stating that they have checked and established that the charges levied against GPRS usage are correct and valid..
if that was the case why i didn't get any intimation message when i reached 70% of my data usage (One of the Airtel executive told me that we will get intimation message) i spoke with Airtel supervisor he said that kind of Intimation system is not available with us!!

on 20 Jan 2012 my number [protected] (I was using this number more than 4 and half years) was deleted from the database, now it is no more exists!!my due date is on 21 Jan 2012 that to without intimating me where still billing issue is pending!!! My number is connected to so many services how come they delete my number from the database without my knowledge,they could do it after resolving my billing issue, isn't it?
Kindly help me
My new contact number is[protected]

Reagards,
Prashant H E

Respected Sir,

My wife GUNJAN PARMAR was using Airtel postpaid connection [protected] from more then 4 years when she was in pune.In October 2011 she left pune for marriage. Her credit limit for this airtel postpaid connection was Rs 1700, after leaving pune she requested Airtel to disconnect her connection. But Airtel didn’t disconnected her connection, instead they increased her credit limit without her consent and provided us a bill with charges for which she have not used the connection. Airtel has handed us the bill of more than Rs 8000. Since last 1 month Airtel customer care is calling us, our family , relatives and our friends from their data base and mentally harassing them, and abusing them.When i ask why they have increased the credit limit without consent, and we are ready to pay our credit limit then they abuse us n our family and threaten us for legal action.We r getting threatening calls from these following numbers [protected], [protected], [protected], [protected]. few days back Airtel recovery agent called my Father and start abusing him. He got shocked with their abusive language , he is a patient of hypertension, and he fell ill on that day. Our family is in state of depression due to these harassment.This type of harassment is totally against law.

I am requesting you to take appropriate action against Airtel for mental torture given to our family n relatives and false bill produced by them. This is my only grievance and I don’t have any issues in paying the credit limit bill used by us.

Thanking You
Shailendra Singh
[protected]
mail id - [protected]@gmail.com

Hi Sir,

Using the airtel website, I have given my details for the new digital HD connection and I got a call from Laxmi from sales team from this number [protected] and she gave all the required details to me and when I enquired about the internal/concealed wired installation and she confirmed that internal wiring will be done and she said it part of installation. Based on this confirmation I have booked the connection on 11th Feb. 2012 and made payment thru IVRS system using credit card. And she said installation will be done in 24 to 48 hours.

Yesterday 16th Feb. 2012, I got a call from service engineer for the installation and he visited my place and refused to do the internal wiring and he said he will make a hole to window or wall using a drill machine.

What I feel is that the sales teams are cheaters and bluffers, to increase the sales or to reach their targets; they are making fools to customers by making false commitment. Even I told to laxmi there is a RS. 250/- cash back offer on the airtel website and she insisted that the website is not updated and offer is no longer valid and said even if I go for an online booking there is no guarantee about the number of days for the installation. I was forced to make the payment for RS 2690.00/-. (Loss of Rs. 50 compared to online booking).

It’s been almost 6 days gone, but no response from your team regarding the same.

Hence I request you to look into this and try to solve this ASAP.

Thanks in advance.

Regards,
Pavan C.
Aitel digital TV account number: [protected]

My no is [protected]. AIRTEL has unnecessarily activated a service (55155) for sending LOVE TIPS which i never asked for and whenever i sent msg to stop the service, i get msg that it has been already activated on your number. its even more frustrating to contact their customer executive, they will route you through hundred service options but will never connect to any executive and in the end charge you for this stupid call you made to stop the service. I really wonder why they resort into this cheap tactics to earn money, they are such a big name should maintain its dignity.
kindly look into the matter, save me from this horror!!!!!!!!

Hi,

I am being harassed by Airtel customer care in Bangalore.

complaint numbers:
F[protected]; 42121898; F[protected]; F[protected]; 42023111 F[protected]

I recently got a new airtel mobile corporate connection (number[protected]. The SIM card was given to me in my office premises. The phone started working in a couple of days too. After a few days a person from airtel came to my office to verify the address. I met him, signed the document he asked me to sign and my office address was verified there.
After a little while another person calls me to verify my residence address. Though I guide him to the right address he has probably gone to a wrong address / or may be he has not gone to any address at all. But he has falsely updated his company that I dont live in that address. Following this the company has barred my out going calls.

when i called up customer care they and explained myself they released my calls and said they will send more people to re-verify both my addresses. No body ever came to either of my addresses. I dint even receive any call from them. And my outgoing calls were barred again.

When I called them up again They said I need to visit their customer care center. Even they dint help me out. I again called up the customer care online they said they will send another person to verify the office address once more. That person was supposed to come on 15th feb at 6PM. No body ever came or called. When I call up 198 again they say they will send one person to my home address too. But no one comes there. I have been trying to follow up. Every time I call up these customer care executives, they all give me different excuses. They say that as per TRAI regulations we need to verify both addresses. And that I need to be available at the address myself. Even when I am there available myself they never show up.

There is not one person with enough authority who I can talk to. The address verification team is not reachable. No one in the airtel centers and the customer care have the address verification team's phone number. As though they are a very secretive team.
The executives who talk to me don't even have a solution to my problem. Some of them say that my number will be permanently disconnected and i'll have to get a new number.
This is not an ethical way of working.

Earlier I was using another airtel number for 7 and a half years (+[protected]. And then went out of the country for almost a year so I put this number into safe custody. When I returned the number had been permanently disconnected. And the airtel people asked me to pay Rs. 7500/- to reactivate this number giving me a reason that its a vanity number. I dint not agree to pay this amount and they never gave me this number and they made me run around for this too.

Regards,
Ram.