Airtel Complaints & Reviews

AirTel — For Valueadded Services.

Dear Sir,
I Mr.Ray Satish .Y., my contact no.[protected], using this airtel no.from last one year.
I have complain regarding the value added service, which is the Jumanni alert service. which is chargeable, is not activated from my side, Inspite of doing serval complain from last two month & visiting their relationship center, they have not resolved mine problem, inspite of this, they have added & have send in the bill. Therefore i have not paid the bill of the last month.
I hope that this problem will be resolved as soon as possible .

AirTel — Value Addition Services

Dear Sir,

I would like to draw your urgent attention to the unfair promotional practices carried out by Airtel & other mobile service providers. The point of debate this time is the Value Addition Services offered by the mobile service providers in the form of Caller Tunes also popularly known as Hello Tunes/Dialler Tunes or Welcome Tunes.

Its not long ago that the introduction of caller tune facility was regarded as a great value added service until it fell prey to the malicious promotional practices of the mobile service providers like Airtel. To be precise, I have an Airtel no. on which I have activated the caller tune facility for which I am charged Rs. 30/- every month by Airtel. Additionally, Rs. 15/- is deducted for any song selection as a Caller tune. Initially, I really enjoyed the service until I heard a much uninvited tone which said, “is gaane ko apni caller tune banana ke liye * aur 9 dabayen, gaane ka shulk 15 rupaye aur masik shulk sirf 30 rupaye”. This promotional AD spans 6-7 seconds which starts from the very moment the receiver’s mobile rings. Important to note is that almost 80-90% of the times, a person attends the call in the first 6-7 seconds which renders the Caller Tune facility redundant.

Now, the million dollar question is “why are these mobile companies carrying out their advertising & promotions out of customers’ pocket; why are we being charged for promotions executed by them; do I pay my hard earned money to satisfy their advertising needs?”

As recompense, I would like to seek answers to my above question to which I strongly doubt would be any justifications with these mobile companies. Hence, I strongly protest this malpractice & demand immediate cessation of the same.


Thanks & regards,

Alok Kumar Saini,
[protected],
aks.[protected]@gmail.com

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Vinay Chugh
Airtel Customer Service Team

AirTel — Value Added Services (VAS)

Unauthorized charges have been deducted from my account yet again. It seems Airtel have stooped to such a low level to tide over their decreasing profits that they hve been activating some unvalued services without the approval of customers. Its a sincere request to all to please DONATE SOME ALMS/ CHARITY to BHARTI AIRTEL.

A customer switching over from airtel

I agree, the Airtel IVRS system does not work. I had started an Internet service pack with them through the IVRS system. I was shocked to see my phone bill indicating that the internet service had not been activated. I have been pursuing this issue with Airtel for the last one week but no resolution is in sight.

Complaint number is 50850066

Namaste Sathyanarayana,

This is to inform you that your concern listed on 05 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Archana,

This is to inform you that your concern listed on 05 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Archana,

Further to our discussion dated 05 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Sathyanarayana,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel — fraud in internet billing

i had a connection of airtel internet connection. They started giving me bills at so higher charges. I was shocked. I contacted them but no response

AirTel — Internet Bill Problem

I am using Airtel Broad band connection. In my Sep'08 bill, I got that on a perticular day airtel charged Rs. 1500 Approx for internet using, but i didn't use that. I lodged a complaint on 4th Oct and again on 1st Nov, but till today i couldn't get any call from Airtel.
When i got this month bill, it is showing that i have to deposit it IMMEDIATELY else my phone will be disconnected.
What should i do?

airtel/ internet — internet on mobile

Dear Team


i am haveing a mobile nokia5310 hand set.and taken settings for internet on mobile but iam not able to semd a mails from yahoo id to my friends from my mobile.from last 20 days i am faceing this problem.you now i contacted to customer care so many times but they are not able givig the compleet information, and today all so i am contactd to the c care stiil they are not giveing the information.and one more thing i want give complaint on airtel c care.officers allso to day i am spoken to 3 peoples one is mr syed and vinodkumar.(hyderbad) thye are directly disconcted the line 3times while i am speeking.pls chek and do the need ful


Thanks&Reagards
Brahmam
[protected].

i find my bill

AirTel — Mobile Internet Billing

Airtel charged exhorbitant GPRS billing without informing customer about plan details. The activation cost is not explained by sales professionals. Total misselling and charging. The company could not provide proof of activation of services and puts the blame on customers. Fraudulently charges Rs 15 per MB usage while unlimited usage is only Rs 500 per month these days. Airtel blames customer for not selecting a right plan, while no plan is explained and blind charges to Post paid bill amount. No redressal. Beware

I am sending you an email to [protected]@in.airtel.com with all the conversations that have been engaged with Nodal Officer and Apellate and no acceptable response has been received. They have not even understood the issue. My contact details are also sent.

Your company and Airtel is both involved in this scam.
Go ahead and drag both those son of to court.

Namaste Mr. Shanbhag,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — regarding 3g recharge

Today i have recharge my airtel sim with 750 for 3g internet speed. My 3g is already activated. But after i recharge i dont get any increace in my internet speed before. i recharge i ask to customer care regarding speed they told me after doing the recharge of 750 i got the internet speed upto 300 to 400 kbps but im geting the speed of 10 to 15 kbps after the recharge of 750. Its working same like odnery gprs which works on 2g. M trying to cal customer care but they are not giving any response to me. Plz help me thank you.

Namaste (zee1159),

This is to inform you that your concern listed on 04 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (zee1159),

Further to our discussion dated 04 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (zee1159),

We would like to inform you that your concern listed 04 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel — crappy customer care

1. Every cell in my body revolts in disgust at their crappy crappy customer care.

2. I wish all the best to those who call those customer care execs.

3. But, the pits is their website. Just try this one: https://ebpp.airtelworld.com/cares/wps/myportal
You can't punch in the date in your date of birth column. Just sick sick programmers and incompetent indifferent managers. I feel like throwing up.

4. Tried calling them. Got disconnected twice. Nobody gives a .

5. I could go on like this. Their crappy crappy "mCheck Pay Airtel" micro, nano crap window, their clueless customer care execs, etc etc.

6. They got millions and millions of subscribers but their service is crappy crappy crap .

Bharti Broadband — New Connection Horrible Experience

Airtel Broadband connection - on 7th August I have made full payment by cheque given KYC Document and filled the form.. I was assured that the internet will be installed in the next two days.. Its been a week now.. my form number is 259592.. Mr. Santosh and his supervisors from Bharti either dont recieve my phone or they say it will be installed today itself.. Horrbile Service from Bharti..

I am sending you the contact details in the prescribed mail ID, the cheque that was issued to me due to your inability to provide the service got rejected due to technical grounds and I was expecting a fresh issuance of cheque which I have never recieved.

Some somewhere is terribly wrong with Team Bharti!

Keshav

Namaste (mnatha_ga),

This is to inform you that your concern listed on 04 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (mnatha_ga),

Further to our discussion dated 04 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (mnatha_ga),

We would like to inform you that your concern listed 04 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I am having airtel prepaid connection. I have a lot of problem about the service so provided by the Airtel. There is always network problem so i am never able to make the calls whenever i really need to make the same.Also my Balance gets deducted without any reason.When tried to talk with the customer care executives, either it does not get connected and by chance if it gets connected, the executives are not able to answer any of the queries.Also they are rude while answering.

Airtel — poor service in roaming

Sir,
I am using a AIRTEL postpaid no[protected],

when i came for roaming, i face lot's of problem...
1] i was facing network problem - (even i was in a city range) - i get a message " network can't access".

by the same time how are try to contact me and they get a message " the dialed no is not in use".

2) then i can't view my intermediate bill statement, for that i contact airtel - customer care(compliant no:[protected], they replied me this is a technical problem, we try to rectify two working days, but now 10 days gone, now i contact again, they tell, we can't help you. you can contact Tamil nadu customer care. but still the problem is not salve.

i thought, when ever i was in roaming.. i face like this problem ... and they are not help less.
in this bill.. lot of price difference was there,
(contact TN customer care is chargeable ... )

please give me a solution as soon as possible...

regards,
Prabakar t.

Airtel — Poor roaming connectivity and poor customer care service

I am a prepaid customer of Airtel GSM for last 3 years. Now I am having a Airtel Prepaid sim of Secunderabad for last one month. Since my arrival in Kanpur there is no incoming or outgoing service in my mobile no. [protected] . People sitting at Customer care of Kanpur Region even not knowing the location of Secunderabad/ Hyderabad and their parent state. When I told them that it is AP then they were asking about the location of AP. Further the number of AP Customer care told by them [protected] is not existing or incorrect. when I further queried about the correctness of no. they have roudely disconnected the line stating that my no. belongs to other region and this much only they can do. when I complained about the same to his superior, he was simply favoured his collegue (If required I can tell the name of person). Kindly look into the matter.

Airtel DTH — Poor service and not resolving issues

Customer ID: [protected]

I have Airtel DTH connection (Big mistake!). Most of the time it does not work and following message is displayed on TV screen:

"Inserted view card is not an Airtel view card or it may not be inserted properly. Please insert a valid viewing card correctly again.
Error Code: 2"

Even after several complains, they do not resolve the issue. Worst part is that, they mark and complain as resolved without taking any action on this.

I am tired of complaining and still there is no resolution. Is there any way I can escalate the issue to get it resolved permanently. Is there anybody who can help me in taking legal action against them?

Thanks,
Suresh

AIRTEL DIGITAL TV — Poor Service and Wrong Information

I had purchased Airtel digital TV connection in Oct 2009.(1750/- plan). I was entitled to get 15% cash back as per the terms and conditions provided by Airtel. However even after the 3 months, the amount has not been refunded back into the account.

The customer care is highly un-responsive and customers are taken for a ride.

Customer Id : [protected]

I am also suffering from the same service problem mentioned above and from past 15 days my tv is dumb because of your worst service. Your people when ever we call say that we are registering your complaint with our higher officials but no action is being taken. I am really tired and wexed calling for service request. please do let me know if is there any possibility to take your setup box and return my amount. Please do help mein this regard. My Airtel ID: [protected]
mob : [protected]
last registered complain num: 2508737

G.N.V.Maruthi Kasyap

AirTel — Poor quality of service

Dear Sir/Madam:

Good afternoon.

I have several ongoing issues with your Bharti Airtel Ltd which are as listed below. I need to put it into one mail so that it will be easy to comprehend and understand to other parties who may be invloved in this matter

1. I had paid a refundable deposit for international roaming in the month of February 2009 for the number [protected]. Upon my return from Dubai I had requested for refund of the deposit. I have several ackinowledged letters as well as emails to support my statement. Till date this has not been resolve and the amount paid has not been refunded.

2. I had again in the month of February 2010 paid a refundable deposit of Rs. 4500 for activation of international roaming, for travel to Europe, on the mobile number [protected]. The roaming was not activated and no reason has been given for this up until now. Instead, without my permission my April 2010 bill amount has been adjusted. Please note that one of your cusotmer care representatives called me and informed me that a cheque for Rs. 4500 was being mailed to me and I have a record of this. I was utterly surprised to hear that the bill has been adjusted without my permission. When I called 121 to enquire about this matter, i was told to hold the line and the call was disconnected. I called 198 and wa again disconnected.

3. I was billed for internatinal SMS's in the past month and the current month for the number [protected]. I again called customer care and told them that all SMS's sent were to local numbers and not to UK, country code 0044. It is elementary that you cannot send SMS's to local numbers by prefixing 0044. This can be proved in any forum and am prepared to do so. However, I have paid the full bill amount under protest as I do not want to default on payment.

4. I have been complaining about poor connectivity for numbers [protected], [protected] and [protected] since ages. Nothing has been done about it. I get a SMS message that the matter has been resolved. I have all the SMS's stored as proof.

There appears to be a pattern in all the events in the matters outline above. It seems I am being victimised for making genuine complaints about the utter lack of responsibility on the part of your organisation. This is a matter of gave concern as cusotmer rights have to be honoured and protected.

Dr. M.N. Vijayshankar
56, Emerald Encalve
Behind Infosys Technologies Ltd.
Belavadi Post, Mysore - 570018

AirTel — wrong commitment or service

i am brought a new connection of AIRTEL after that i have done recharge in that no.
just after two days my no. is barred and the reason behind that the retailer submit rong document for that no.
after that when i am call customer care for that they told me that submit your documents again but when i am go to thier office they told me that your no. is parrmanently barred.

what the kind of service AIRTEL provide us?

Airtel DTH Service — Poor Quality of Service

Hello

I am Ranjit Srivastava. I have Airtel DTH connection (customer id no [protected]). At the time of installation, Engineer have not properly fix the dish resulting cracks in wall.
After 2-3 months of installation, I am facing problem of "No Signal (error code B001)".

Everytime I lodged complaint, engineer is not visiting to my house on single conmplaint. I have to follow-up 3-4 times. And when engineer comes to my house, he does the temproary solution by just moving direction of dish.

After few days again this problem comes.

Last time I lodged complaint at starting of July (before 5th) for which no engineer have visited to me house till 19-July.

I am fedup with the very poor quality of service by Airtel DTH.

Please advise me what can I do for this.

Ranjit Srivastava
email: [protected]@yahoo.co.in
mobile: [protected]

[protected]
Hi

I have two DTH connections at my home in Faridabad. I had registered a complaint with customer care vide regn no 3840621 because none of my sets were receiving any signals since past three days. I was told that the issue would be resolved by 4 pm on Monday, i.e. 13-Sept-2010. However, when no one contacted me till 5:30 pm, I rang up the customer care again, only to be told that now my resolution time is 5:30 pm on 14-Sept.

I had faced the same problem last month also, during which time it took a week's time to get the problem resolved. The service charges were duly deducted from my account, but apparently it was just a temporary fix, as the issue has resurfaced now.
Not sure how long I can bear this undue harassment. If this continues, I would be forced to switch to some other service provider.

Regards
Ankur
+91-[protected]

AIRTEL DIGITAL TV — Service stopped

Ref Cust ID : [protected] (Airtel Digital TV)

Dear Sir,

I had purchased AIrtel ditl dish TV and installed in the month of may'10. Now the subscription period is over.

Now the issue is they have stopped services even for national channels too.I had a talk with there representative on customer care line 12150 on 13th and 14th evening. On 13th they told me that the same will be started very soon but when i called on 14th they denied for starting services for national channels and told me to recahrge for paid channles than only the free channels will released.

Kindly look in to matter and advice.

Yours truly,
Anil Patel
[protected]

Airtel DTH — Services discarded

My customer ID is [protected]
I have recharged my account for viewing the services but still I have not been able to view the programms from last 3 days.
When we speak with the dealer he replies only to speak with cutomer care serices and gives the toll free number which is a recorded CD and by the time it gets connected it gets disconnected automatically.

Mali

I am airtel digital TV customer with customer id: [protected]
I had raised a complaint 2 weeks back and service request number is 4421563.
I was not getting any channel, the error being, "No Signal Found" and raised complaint.

After calling continuously for 3 days, an engineer came to my home(Don't know his name) and worked for 3 hours.
I was delayed by 3 hours to go to office but still waited for them to fix.
By the end, i got some channels but some were still not coming.
And also, to add on, this is not fixed, it varies every time.
Then they said, problem is with the set top box(which we purchased from airtel 3 months back)
and hence will come and replace it with new one the very next day.

Now it is one week and no one has come and I feel very pathetic about the whole behaviour.
No one is picking my call now and Customer care says the service request has been closed.
How is this possible?This is how they deal with their customers?
We had paid 5 months rent and took airtel dish which I now think was a mistake from our part.
Very sorry to say but horrible customer service they have. Very very disappointing.

AirTel — about poor service

sir, i am amit from nashik.i was using tata indicom.by mobile portability i transfer that number into airtel prepaid.but airtel doesnt given serive like tata indicom.no recharge confirmation message,no sms pack dial code,no facility of 0.facebook.com....i complain many time but there is action taken by airtel.

AIRTEL DIGITAL TV — very poor service

I have bought SonyTV and as free bee Airtel Digital HD connection with 3 months subscription free. I have been trying to customer care since the day of the purchase.At last 8th day i got chance to speak to customer care he gave me customer ID with wrong birthday registered.With god's grace i got another chance to speak with customer care within one hour by dialing million times, most of the time network busy. can any one help me to reach Airtel digital TV customer care which is very pathetic.

AirTel — wrong commitment and poor services

Respected Sir/Mam,
I, Sanjeet Kumar Sah, want to inform you that I am a Post
Paid customer of Bharti Airtel in Kolkata mobile no. [protected]. They
advertise as we are The best service provider but Sir/Mam I activated
there missed call alert services on about 26-mar-2011 since then I
cant get any alerts. I lodge a complain with them on[protected]. They
called me that your problem is resolve within[protected] at 5 pm. But
unfortunatily my problem is still on[protected]. Then I had made
another call to customer care again Then I got another 48 hours. But
again I cant get any response from Airtel. Since then I have called
more than 10 times and every time their customer care executive
miscommitted me even out supervisior also misscommit me. every time
they call me that the problem will sort out within 48 hours or we will
call back within 4 hours or 1 hours. Some time I told them that I want
to talk with Supervisor then they response me that Supervisor is busy
I call them that I can hold more than an hour but they response me
that he will call back you. But I cant get any response.After that I
made another complain on 02-May-2011 vai e-mail then I got a reply
mail that we are we shall revert to you within 24 hours. But again I
didnt get any response.
So Sir/Mam I requested to you plz do needfull and Plz
dont take my problem as an individual person these types of problem
facing lots of consumers with difference issue. But the companies dont
care to solve these problems.
Hoping for best response from you.
--

Thanks & Regards,
Sanjeet Kumar Sah
Kolkata.
Mob :+[protected]

Dear Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
What you think to solve this problem you needed to one year or more than one year. I lodge complain on 08-april, 2011 and today is 09-may, 2011. And your customer care executive always misscommited. Today call at your 198 number at 20:04. I got replied that no any supervisor is available now they all leave office. Then after sometime she transfer the line to supervisor. and he again told me to give 48 more hours. Now You think about your service standard and now I think that the company give training to customer care excutive to do so. You are not serious about your service.

Airtel DTH — Wrong Resolution of DTH service

On date[protected] I hv register complaint of audio problem in airtel customer care, they hv suggested that there engineers will come and rectify the problme, engineer arrived and change the direction of dish antena, and went away, next day he again arrived with the audio cable and charged 100 rs for the service but problem was not rectified and then engineer told that the problem is in hd setoff box but whenever I called in airtel customer care they commited false commitment and sent the massage that your problem has been resolved but actually problem was not solved. Airtel customer care told that your address is wrong, if my address is wrong then how their engineers reach to my home and changed the cable and carged rs 100 for the same. Airtel has harrased my since 5 days with false commitments. So I am looking forward to take strict action against airtel service

Dear Rakesh Ranga,
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

I want to inform you that today is 02-June, 2011 and my problem is still same. I contact to your higher level i.e., Appellaed officer. But there is no any improvement Now you see your services. This is show how poor and careless your services.
Thanks for providing your services
Sanjeet Kunar Sah
[protected]

Dear Friends,
As I written above my first complain here on 03-May, 2011. I lodge first complain with airtel on 08-April, 2011 but till today 02-June, 2011 Airtel cant solve my problem . Its show their poor services even I have a CUG conection with one of the largest group of India with thousands my company employees whom they provide service. Its show there service level. I dont think that they realised that they belongs to service industries and friend due to my not complete 90 days with the company I cant port my number with other service provider as per TRAI regulation and the company enjoy this benefit so they dont care of my problem.
Now I suggest all of my family members and friends and company collegues to avoid Airtel.
Regards,
Sanjeet KuMar Sah
[protected]

Dear Rakesh Ranga,
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Again I have a Big complain with you. Till today 13-June-2011 you could not solve my above problem. but you give me another problem. I wish to port my another airtel prepaid number [protected] but you reject my request.
I want to know why you reject my request and see your services. I wish to inform all my friend, collegues and known person to port their number from airtel.

Regards,
Sanjeet Kumar sah
[protected]
[protected]

AirTel — wrong commitment of services

dear sir,

i already complaint you regarding my service provider wrong committment of BBM services.first of all thank you for help.they already take action and confirmed their mistake.but my incoming and outgoing servces are not yet start and my payment of rs 9600 is not revert back .due to barred of all services my daily life is suffering.

thanks & regards

ravi gattani
[protected]

Namaste Kanjaria,

This is to inform you that your concern listed on 04 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Kanjaria,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Customer ID: [protected]

I have Airtel DTH connection (Big mistake!). Most of the time it does not work and following message is displayed on TV screen:

"Inserted view card is not an Airtel view card or it may not be inserted properly. Please insert a valid viewing card correctly again.
Error Code: 2"

Even after several complains, they do not resolve the issue. Worst part is that, they mark and complain as resolved without taking any action on this.

I am tired of complaining and still there is no resolution. Is there any way I can escalate the issue to get it resolved permanently. Is there anybody who can help me in taking legal action against them?

Thanks,

I am no getting calls, when some one try to call me they hear the message like "the person you are trying to call is either switched off or out of calling area"even though i have full signal in my mobile .and i am unable to do out going calls too, and i gave a complaint to the customercare regarding the problem they told me that the problem will be solved with in 48 hours, i have given the complaint one week back till now the problem is not solved

Airtel — No Network in Andheri/Sakinaka

Since 3-4 hours there is no Airtel network in Andheri East Sakinaka.

Are Airtel authorities looking at this?

Its just that the airtel network is down since today morning and surprisingly even the airtel helpdesk is not aware of the problem and also nothing is posted on the website. i think we do have the right to know the reason for the breakdown in services. after going thru the internet, I have come to know its due to a fire at Lower Parel in the office premises...Now come on Airtel, , , , dont you even have a backup in place of such a disaster and you seem to boast of being one of the largest cell phone operators in India. Shri Sunil Mittal... are you listening ?

since last three days i dont have network in my cell. whem i spoke to ur customer service they informed us the network will be ok by tomorrow 24/7/08 (10.00 hrs). but since morning i m not able to make any calls from my cell and also not receiving an calls.

Below mentioned airtel cell no. is my official no.. Seek your help

rgds
Akshay
[protected]

Hello Sir,
Myself Tarun Nandu an Airtel Subscriber from past 4 years, My no. is [protected].From past 4 days myself and my 35 friends who also holds an airtel card are suffering from network problem in Thane.
Looking at the situation and calling 100 times to 121, we have decided that tommorow we will be switching over to Vodafone.
The reason behind changing the network is, we all get network in western suburbs, but not in thane.Many people do get the network in my locality, then why we are been differentiated.
Please reply us as soon as possible.We will hear to your concern till today evening.Tommorow we will be switching over to Vodafone.

no network in patna city at harmandir gali

Since last one and half month i am compalining about the network faced by me and many others in myn area.
Mumbai, Sakinaka khairani road, at many places on this strech there is total no servive on the mobile, afetr this airtel customer care says that there is rpoblem in my mobile or sim, i asked how it is possible when the mobile is working in all the other places of the country with same sim and mobile, how in only one place i am facing this, also an customer executive once told me that if 100 people are facing the same problem all of you will have to go to ARC, and instead we cant come at your place.

no network in any airtel sim cards in andheri kurla road, mumbai

There is no network at Baner area so could not have important call since last 4-5 days.

So please do the needfuls.

Since last one and half month i am compalining about the network faced by me and many others in myn area.
Mumbai, Sakinaka khairani road, at many places on this strech there is total no servive on the mobile, afetr this airtel customer care says that there is rpoblem in my mobile or sim, i asked how it is possible when the mobile is working in all the other places of the country with same sim and mobile, how in only one place i am facing this, also an customer executive once told me that if 100 people are facing the same problem all of you will have to go to ARC, and instead we cant come at your place.

Since, the airtel network infrastructure burned down in July 2008, its network coverage has seriously diminished. Especially in Anushakti Nagar-Mumbai where from about 40000 residents, 12000 have an airtel connection. Absoloutely no network coverage in the whole of the colony, leave homes where the network is absolutely zilch, also in open spaces, and you need to run here and there to get a single inkling of overage. Many have started shifting base to odafone as it gives better coverage atleast. Airtel wake up before you lose your customer base and start working on your coverage in mumbai especially Anushakti Nagar

A disgruntled user

Hi,
This is Dheeraj want to let you know about my big problem. I'm really very fed up with my Airtel Prepaid connection because in my home I never find the Network and sometimes luckily it rings at home but can't hear any type of voice from caller, then go outside the house and call back to the caller. I'm in big trouble pls. help me for that.

Dheeraj Kumar Dhiman
II/20, Alok Nagar, NTPC,
Dibiyapur, Auraiya (UP)
206244
Mob. [protected]

Sub: Complaint against Connectivity Problem at 509, Kucha Pati Ram, Bazar Sita Ram, Delhi-110 006.

Dear Sir,

We Wish To Draw Your Kind Attention To The Followings:
1. Earlier we were having our office at A-451, Ground Floor, Defence Colony, New Delhi-110 024 and later on shifted to 509, Kucha Pati Ram, Bazar Sita Ram, Delhi-110 006 and since then we have the connectivity problem of your connections.

2. We have lodged the connectivity problem at Ground floor of 509, Kucha Pati Ram Bazar Sita Ram, Delhi-110 006 area for connections vide complaint No. 18466634 dated 22.09.2008 and[protected] dated 30.09.2008. .

3. Later on your representative had visited the place and also noticed the same problem.

4. He left with an assurance that the problem will be sorted out very shortly. But we regret to write that up to now the same problem exist.

5. We finally request you to attend the complaint to our satisfaction otherwise we will be left with no other option but to surrender the following telephone connections and switch to Reliance as its network is perfectly working

Connection Nos. [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]

In this context the communication may be done with Mr. Narender Khandelwal on telephone No.[protected].

Regards
Kartik Gupta

HI.. I AM USING AIRTEL FROM PAST TWO YEARS.. IT GIVES GOOD PACKS.. AND GOOD RATES..
WHEN I AM AT HOME.. THE NEETWORK IS FULL.
BUT WHEREI WORK THAT IS THE MAGARPATTA CITY IN HADAPSAR PUNE..
THERE IS NO NETWORK AT ALL.
I REALLY CANNOT CHANGE MY NO.
CANT AIRTEL PUT A TOWER FOR MAGARPATTA CITY..
THERE AREE SO MANY USERS..
NO ONE GETS NETWORK HERE.
IT IS A MAJOR NETWORK PROBLEM.

i am facing network problem from last 6 months i stay in sahakaranagar in bangalore, i have complaind the customer care but there is no solution on this so i decided to stop paying my mobile bill, i have told the collecting agent that i will not pay till my problem is resolved .

Now they have barred my out going call, when called the customer care they told me that coplaint is open still and it will be rectified soon.

is that i have to wait till they recitify the network issue at there convience, pls help me to sought this issue

my mobile no [protected]

I am an Airtel Kerala user from past 5 years, but there is no network in my home place PALLATHOOR just 3 kms distance by road from ADOOR where there is a tower in kasaragod district.
I am requesting the service provider to expand the network so that number of customers get satisfied.

Airtel Prepaid — call drops, network absent

dear sir,
i am a customer of airtel mobile campus card no.[protected] from sept 2008. from last two three months network in akot (dist. akola, maharashtra) town goes down . when we make o/g calls it takes long time to connect other no. also ratio of call drops is about 60 to 70% daily. we are make several calls to same no. insted of single calls. also network coverage goes down 20 to 30 times in a days. ccc never replies satiafactorely. your network team does not respond properly

Dear sir,
My mobile no. is [protected]. My office is situated at k. 37/32, katra malviya ji, golghar, maidagin, varanasi. At that premise my mobile is fail to catch the airtel network. I have already complained to customer care executives regarding this network problem but there were no responses.
if I would not get appropriate responce, I will go to higher authority. I hope you do needful.

Dear Rijo,

Our Airtel range problem still not resolved by your technical people at our office in the Heart of the city ( MAMANGALAM)?? What a poor service!!! How can you expect this much tolerance from a customer for long period? If you can’t do anything, can you please inform the mail id of your Kerala Head? It’s more better for you to keep this complaints aside.


With Best Regards

Jomon VA

2nd Mail
From: Jomon_Madonna [mailto:[protected]@gmail.com]
Sent: 30 May 2009 PM 12:31
To: 'rijo.[protected]@airtel.in'
Cc: Madhu(Director); Hafeez; BabuPradeep; 'Accounts_Sales & Service'; Accounts_Systems & service; Accounts_Madonna Care Centre
Subject: RE: Airtel Bill Not Recd

Hi Rijo,

I hope you have received all the payments from our Accounts dept. But We are not happy with your service which we are getting now days at our office premises near Mamangalam. From my office several mails has been send to your customer support, but all in vein. I know that all the corporate company accounts department is a vital role in the company. I request to escalate this matter most urgently to your top management for the satisfaction of your old and good track record customer.


With Best Regards

Jomon VA

1st Mail
From: MADHUMADONNA [mailto:[protected]@gmail.com]
Sent: 26 May 2009 PM 04:01
To: rijo.[protected]@airtel.in
Cc: Jomon_Madonna ; Hafeez; 'crc'; [protected]@gmail.com
Subject: Poor reception in our office premises


Dear Mr. Rijo,

We hereby bring your attention to the very bad reception of Airtel at our office for the last ONE MONTH
Pls note our office at Mamangalam ( Automobile Road) where we use to have fairly good coverage

Request you to look in to this immediately

MADHU.M
DIRECTOR, MADONNA
House No: 72, Suja Prem, AMRA
Automobile Road Residents association
Mamangalam

Tel: [protected]/[protected]/[protected]

mera ye complaint hai ke pichale 5 dinose mera network activate kiya nahi ja raha hai to please wo kiya jaye

I am really very upset with my postpaid connection because of NETWORK problem last two months in home. I called up many time and complaint to the customer care (121) but they did'nt reply. My complaint reference no is 21871205 dated 12/06/2009.

I am really very upset with my postpaid connection because of NETWORK problem last two months in home. I called up many time and complaint to the customer care (121) but they did'nt reply. My complaint reference no is 21871205 dated 12/06/2009. Addresh:- RAJESH PAWAR 102 DDA[CSP]Flats, Safdar Jang Enclave New Delhi-110029 [Near Ram Mandir] My Phone No is [protected]

very bad network. customer care are talking badly. NO SIGNALS.

nil network coverage
This is regarding the airtel mobile no [protected] as i have given more than 5 complaints to the customer care dept they have not taken any action till date and when ever i call them they have cooly say that the technical dept is working on it.I have recently shifted my house in kozhikode, near med.college and when ever i enter in the lane the network becomes totally nil and i am facing lot of inconvenience of all outgoing calls and incoming calls also., where as my friend who is having vodafone connection also having full coverage and is happy with it.

i am the customer with airtel from last 9 years and i am feeling very irritated with this service now.

this net work problem is persisting in the aptmt where i have shifted from last 7 years but still no action has been taken.if this problem is not solved within short period i have no other option to shift to another company.
regards
prasannan.
pranavam(h), moonam kandathil,
East devagiri, med.college (p.o),
kozhikode - 673008
ph : [protected]

There is no network of airtel at Mehta Road since last evening i.e. 7.11.2009.

i want to know this no. call detail [protected]

Hello Sir/Madam,
i am a resident of Devlali camp, Nashik.
i am facing the problem of no network at all in many parts of nashik including Devlali.
the problem is since 27th November. The Airtel agents here say that because of not paying dues & taxes the government have demolished the airtel towers.
Please confirm the same, so that we can change our servise providers as soon as possible.
And we are expecting some compensation regarding the inconvience faced my all the airtel customers.
Regards,
Prashant

I am a customer of airtel & am using airtel from 3yrs.My experience with this co. was very bad coz. of network issue its ok when u r outside home but as soon as u enterd in side the house ur network goes out. a years ago i complian to the customer care & they solved this out too. but now again its happening .
There Service is bad
There network is very bad.
Customer care do not entertain customers.

so I request to all those new users & existing user not to take Airtel.

there is no network inside the home at mahadev nagar, manjari(bu), hadapsar, pune.
outside the home there is complete network.
so please sort out the problem.

I am unable to make call to other numbers,unable to receive calls,cant send messages,though network is deducted as airtel and i have sufficient balance...Worst signal reception than other networks......i am trying to call customer care from[protected]pm and the reply is "please call later".......Now i get the feeling why the hell i am having a cell....."AIRTEL-THE WORLD'S WORST COMPANY".....

Dear customer

I am sorry to tell you that all the claims you have made are false. We are stopping all your services due to this falsification.

Please buy MTNL TRUMP sim card.






Regards,
Vinay chugh
Airtel Customer Service Team

my mobile number is [protected], I am facing the problem of no network,every time it is showing EMERGENCY CALLS ONLY from 09.08.2010, Ihave recharged it by the amount of Rupees 20 on 09.08.2010 before knowing the problem.please look after this matter and kindly solve it.

we have 5 airtel no in my home but network goes zero and we are not able to intract with anybody when we are calling to customer care and they kept my phone in hold for 15 to 20 minutes and no response from airtel customer care

I have airtel mobile no [protected],[protected],[protected],and i m facing problem of low or no network coverage from 117/07/2010 i have complaint at airtel helpline on 19/8/2010 for no network coverage at my house and they commeted to solve it by 2/9/2010 but there is no result of it i repet complaint at airtel 3 times more but there is no result since 2 months i have 4 airtel mobile at my home there is no or week coverage in every phone so please do the needful for this complaint so we can enjoy our service my latest complaint No is[protected] and last call for this complaint is made on date 14/09/2010

please this complaint i m facing lots of problem because of it.

R/S SIR,

I HAVE BEEN UTILISING THE NO [protected]
FOR THE PAST SO MANY YEARS.
RECENTLY WE HAVE SUBMITTED DOCUMENTS AS PER AIRTELS REQUEST AT AIRTEL GALLERY IN VASHI
WE HAVE NOT RECEIVED ANY CONFIRMATION FOR THE SAME FROM ANY OFFICE. ON THE CONTRARY WE HAVE BEEN RECEIVING PHONE CALLS CONTINUOUSLY ( OF AIRTEL) TO SUBMIT THE DOCUMENTS.
THE AIRTEL VASHI HAS ACCEPTED THE DOCUMENTS FOR VERIFICATION AND OKAYED IT. I AM AT LOSS OF RS.350/ ON THE PREPAID CARD IF IT DOES NOT START WORKING. IT IS A PREPAID CONNECTION .
PLEASE LOOK INTO THE MATTER URGENTLY

THULASIDAS S K PRABHU
[protected]

i have no network of airtel since 1.5 years. my mobile no is [protected]

NO PROPER NETWORK IN MAMULPET AREA

My complaint is that there is no network at my place. The phone shows full network but nor can i make outgoing call nor do i receive calls. But receive SMS.
I have already registered this complaint against airtel before in Airtel customer care as well as consumer forum. But nothing being done to solve my issue. They say it is been forwarded to the Core dept.
Got a call when submitted a complaint on consumer forum but just to say that my issue is been solved and now i wont face any problems but the issue still continues.Had informed airtel on customer care on 16thJan,2011. Still awaiting response and a solutions to my issue as today it is 2ndFeb,2011.
Cant change to other network as they have sent a bill of 989/- for the month.

Airtel — NO NETWORK IN MY OFFICE AREA

AM HAVING AIRTEL MOBILE (GSM) FOR THE PAST 6YRS,
CURRENTLY AM WORKING WITH RENAULT NISSAN, IN MY OFFICE PERMISS AM FACING POOR NETWORK COVEREAGE . I HAVE COMPLAINT THE SAME TO CUSTOMER CARE ALSO BUT TILL NO ACTION FROM THEIR SIDE
DO THE NEEDFUL
M.SUDHAKAR
[protected]

Thnx sir problem resolved

Hello,

I am using Airtel prepaid and am facing a lot of call drops, low network connectivity, my phone being out of reach and my blackberry messenger (bbm) services being of very low quality. I need you to please solve this and ensure that there is proper connectivity. People are unable to reach me if they call me, bbm texts don't reach em on time, unable to connect to other messenger services and facing a lot of 'call failed' messages.

Thanks,
Simran

Dear sir/mam
Mera naam kewal kumar hai aur main distt. Kathua se hoon..hamare area mein 6 month se airtel ka network nhi aa rha ..maine kafi complain ki per koi solution nhi nikla...jab bhi complain hoti 10 din ka time diya jata hai aur fir cc call karke bol dete hai ki aapki complain resolve ho chuki hai koi network nhi aa rha..plz sir hamare area mein pehle GALAK naam ke tower se full signal aate the plz sir is tower ko check kiya jaye to shayad hamari problem ka koi solution nikle ..thank you sir

Kewal kumar
Vill. Parola
Teh. Billawar
Distt. Kathua
J&K
Tower Site : GALAK
Cont. [protected] Ab network nhi hai isliye band pada hai
other no. [protected]

For the 1 month there is being fluctuation between 3G and 2G in my mobile, at this time there is no network. if i make a call it shows "network error" and i even cant send messages even though the signal is full. this is happening every now and then, if this continues i will have to change to other service providers.

Dear Sir/ Madam
I have complaint 200times and write so many letters to Airtel but I have not got a positive response.
There is no network of Airtel in my house.since 2.5 years .from 2002 to2008 network was very good.
2008 to till now there is no net work.I am so depressed I can not explain .Please help me.
thank you.
yours faithfully
J.P.GOEL
[protected]

Namaste Mr.Goel,

We would like to inform you that your concern listed 29 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

No service at all....i m nt able to receive or make calls....can't even call customer care...if i get connected to customer care luckily ..poorest response of attending officials ....in the month of September i hav faced this problem thrice n no network at all from last 6 days

Its showing me in roaming ...tho i m there in haryana itself...

Whts the fun of carrying a mobile if i can call?

Sorry...i mean if i can't call customer

Namaste Ms. Kaur,

This is to inform you that your concern listed on 06 Oct. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I activated my Airtel 3G number [protected] on 10th December,2012...but still I am unable to get 3G service,whereas I have bought the sim for Rs 475 with in-built 3GB 3G data usage..but whenever I am trying to connect with my modem,it only can catch 2G signals whereas Airtel 3G service is already present in our area...I called the customer care and complaint helpline but all in vain..what should I do???

Dear sir, mera naam kewal kumar airtel no. [protected] hamare area main 3 month network nhi aa rha . Pure area mein problem chal rhi hai bilkul b network nhi aata . Airtel ke siwa koi aur network nhi hai jahan pe pehle full bar aate the ab no network aata hai..hamein GALAK site ke signal milte the pehle plz sir ek baar is site ko check karba do..thnx sir
Village. Parola
Teh. Billawar
Distt. Kathua
State. J&K
Tower site. Galak
Contact.
Kewal kumar
[protected]
[protected]

Dear sir
Abi tak network problem solve nhi hui abi b same problem hai plz sir ek bar GALAK Site check karba do

I have Airtel No [protected] and Reliance [protected] but at my area there is no network at home before two-three weeks at my resident there was Airtel Tower but now its now exited from my building but I have post paid number not getting Network please solved it immediately when I complaint to Reliance customer care they always says that there is technical problem which is solved in 4-5 days but still haveing same problem.

chandrashekhar sharma
[protected]
[protected]

From last 4 days, Airtel Network is giving a problem at Marol-Sakinaka Area, Andheri, Mumbai, A full network is seen but not able to get Data connections and Calls are not getting connected, if someone calls it gives the msg as the number is switched off or out of coverage area.

Kindly solve the issue else we have to port our number. 4 days and airtel not able to solve the issue.

I use airtel prepaid sim since 2011. and I'm happy to use it .. bt last 5 days I can't get network coverage in my area ?

Mobile no [protected] name Radha Baskar
For the last one months no network of airtel available n my mobile phone
Pl help n revert back
Email id is [protected]@gmail.com

We more than 10000 people are working/studying at Saveetha University Thanadalam, Chennai 602105.
I assure than definitely more than 1000 members are using airtel network. But from 2015 Jan onwards there was no network coverage at this campus. Due to that we could not communicate even very important calls. Kindly rectify the problem. Otherwise we all thought of changing the network.

I have haryana airtel number [protected] which i last used in Jan 2015 and now it's not working.
it's not showing any signals.

Dear Sir,

I am residing at Prateek Wisteria, Sector-77, Noida- 201301, Uttar Pradesh. There is no network in my mobile since last 3 days (30th April, 2015). I am very disappointed and fed up with the network service of Airtel in my area.

Now I planning to change and going to do MNP to other mobile network.

Regards,
Chandan Verma
+91-[protected]

Hi, My office is located Above Lotus showroom, 3D, Bhopalpura near Shashtri Circle, Udaipur(Raj)
We have been experiencing serious issues of network from last month. The problem is getting worst day by day from last fortnight there is no network at all. Please help.

My no. is [protected]

We have been facing the problem of poor network coverage, virtually no network coverage in our office area. The address is - Gattani hospital, 3D Bhopalpura Near Shashtri Circle, Udaipur, 313001.

Please help

Regards
Rohit Mangal
[protected]

Im a Punjab airtel customer. I faced problem of no network when I came to Bellary Karnataka in January though I paid Rs. 188 roaming free. It didnt help and I had to get a duplicate sim after going back after a month.
Now I came to Karnataka yesterday and the same thing has happened though I recharged with Rs. 306/- (No. [protected]) and my wife's No. with Rs. 188 ([protected]). Im not able to make or receive calls since it says no network. My wife and I are facing the same problem. All other networks work except Punjab Airtel. Pl resolve as the numbers are important. Or else the case would be dealt with legally as my money is lost and many important telephone communication is also lost.

We reside in Sainik Farms, New Delhi and we recieve no network to call or internet. 3G does not work here and many times my calls drop people cannot reach my mobile number as the message is always out of network. Would request you to kindly look into this matter asap. My complete address and is house no.36 lane W-22 wedtern avenue sainik farms New Delhi.

Hi, I am using airtel prepaid sim, I am staying C.V.Raman Nagar Bangalore-560093, here i am facing full network problem not even i am recieving call when i go inside to my house, voice breaking for every call. can you please resolve this issue otherwise i will go for port to some other network.

my name account in airtel deepak dave

my airtel number [protected]
office address sunrise electricals
15, krishna iyer street,
chennai - 6000079.

i have office in my market i dont have network so pls need help for solutions, i have lots off airtel number landline n mobiles number so pls i need help for network solutions.

regards
deepak

Hi, I am using airtel prepaid sim, I am staying DEEPAK DAVE CHENNAI-600001, here i am facing full network problem not even i am recieving call when i go inside to my house, voice breaking for every call. can you please resolve this issue otherwise i will go for port to some other network

Hi, I am using airtel prepaid sim, I am staying DEEPAK DAVE CHENNAI-600001, here i am facing full network problem not even i am recieving call when i go inside to my house, voice breaking for every call. can you please resolve this issue otherwise i will go for port to some other network

Hi,
i am an airtel user and have been using 3g for more than 2 years now...i get good network at home(vimannagar, pune),
but i am constantly getting problems with 3g coverage in magarpatta city in hadapsar where i work. Please can you look into the issue as i know multiple people with the same problem.

Hi,
i am an airtel user and have been using 3g for more than 2 years now...i get good network at home(vimannagar, pune),
but i am constantly getting problems with 3g coverage in magarpatta city in hadapsar where i work. Please can you look into the issue as i know multiple people with the same problem.

Facebook — for verification

Dear sir,
i rcvd one mail from facebook, they send some parcel to ur for, is it true or not , can u check and contact with me,
VAJAS ABDUL VAHID,
address VAJAS MANZIL
OZHUKUPARA
KUTHIRAKULAM P.O
VEMBAYAM, THIRUVANANTHAPURAM,
KERALA.


AWIATING FOR UR VALUABLE REPLAY

Namaste Mr. Banso,

This is to inform you that your concern listed on 04 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Banso,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I need help in the same issue please Airtel please resolve my issue please i also have iPad4 i cant dial 59059
"I bought airtel nano sim for ipad4 ...it is activated but they asked to call 59059 for verification from my nano sim...
Ipad has no dialling option...I m struck in a system flaw since I don't have an iPhone to make the call to 59059 so that my num is verified...
Now plz show me a way to overcome this problem.

Airtel — getting computer calls

I am currently visiting europe, and have been getting regular calls on my cell from a number, [protected] . Since recieving the call would be expensive ( due to international roaming), thus i always try to call back the number and its always switched off, even when i call immediately after recieving the call, it comes as switched off.

Can it be a computerised number ? This is a nuisance and disturbance.

Airtel — misbehave by the customer care boy

respected sir,
i called to the customer care service to the airtel on 07/03/2010 sunday at 02:20am for my queries buy the guy responding to me really disappoint with his rude behaviour. he argue with me n said is thid the time to call go n take sleep when i said its the duty of you to clear the queries of your customer he says you come n do the job. i said then why should co. pays you he said you are not my payer sur bt i am the loyal and old customer of your company i have 8 airtel connections 6 postpaid and 2 prepaid in my family earlier i was quite satisfied but this thing really disappoint me. i called from [protected](prepaid) mb. no. you can check his rude behave from your records for internal training at above time and date. and he also said you will see wht i will do with your this no. now you will cry i said ok and he deducted rs.30 from my balance in my pre paid no. when i asked about his name he suddenly disconnect the cal so its a request as ur old and loyal customer kindly take strict action against this and refund my balance otherwise this will make a negative impact on the goodwill of your such a prestigies co.

your faithful customer,
jaideep singh taneja

hope will get good responce soon.

AirTel — Misbehavior of the Customer Service

HI,

I have been getting repeated misbehavior calls from airtel on my mobile [protected]. Inspite of paying all the bills, airtel is calling me from[protected] and asking me to pay the outstanding.
I have paid all the bills sent to me. When I asked her to send me the outstanding she asked me to wait for one more day. And now at 14:40 pm on 21, April, 2011 she asked me 10 times if I have received the bill, if I have checked the email.
It gives me an impression that all the employees of airtel and dumb and stupid because they cannot understand statements in one go.

Please stop all this abuse and do not disturb me.

AirTel — Misbehave by customer care

Sir,
In my number [protected] the caller tune was activated automatically. I came to know at 9:09 pm. Regarding the issue I talked to Mr. Chandan Kumar. But the way of talking was not good & he disconnected the call. Again tried to contact customer care but the customer care service was deactivated. Then called from a different number [protected] at 10: 25 pm and talked to Mr. Vimal but he didn't respond well. He misbehaved with me and given the number of Mr Vikrant [protected] and said do whatever you can do against me.
Please take appropriate action against the respective customer care executive Mr. Chandan & Mr Vimal.

Thanks & regards
Rakesh Kumar Singh
[protected]

Please visit particular website and write a complaint to appellate authority for the same.

please send me my Three month call ditals in favour of my Mobail no [protected] Nagpur located Month of Feb-13 to May-13 in my EMAIL ID [protected]@gmail.com i will thank to you please send me said above mention no

Namaste Waseem,

Further to our discussion dated 04 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Waseem,

We would like to inform you that your concern listed 04 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Broadband Connection — COnnection not provided and refund was not processed

Hello,

I am amit mudgal, mobile number : [protected]. I applied a new airtel broadband connection on 6/08/2011 in Bangalore.

TBLR of the application is 273912. Manager that gave me the connection was Prakasha. The amount I paid for the connection was Rs 999. I gave a ICICI Check numbered 663842 to BHARTI AIRTEL LTD. Money got debited from my account on 12/08/2011.

I was supposed to get the connection in 2 working days (09/08/2011). But till 22/08/2011 i dint got the connection. In between i raised multiple complaints to get the connection.
Complaint Numbers for getting the connection: 2423350.

On 22/08/2011 i raised cancellation request. Request Number : 2614632. It was told to me that refund will be processed in 8 to 10 working days.

I again verified multiple times but noting has happened. I had raised following complaints:

Complaint Number: 3205638 (I don't remember the exact details for this call)
Complaint Number: 3395002 (It was told to me by 10/09/2011, i will definitely get my refund back)

But when i din't got any response back from airtel. I called airtel again today (10/09/2011). They are telling me new stories that refund department has not received any application. Though as per airtel records they have received that on 10/08/2011, stating installation can't be possible (got this info from customer care executive).

I have raised another complaint on 10/09/2011. Complaint Number: 3806998. This complaint has to be resolved by 17/09/2011. But i seriously doubt that.

Following are my questions:
1. Why was I given the connection, when the site doesn't had enough connection (I was contacted by airtel itself for a new connection)?
2. Why is refund not made even though numerous complains are raised? Are their any SLA's involved? If SLA's are their then provide me the copy , so that i can verify any take necessary action.
3. Why customer care executive disconnects the call? I had faced this as the biggest issue. I had to make around 4 calls each time to raise one complaint.

Finally i wanted to say. I had already suffered enough i guess, made enough calls etc. I believe if the problem is not resolved by 17th of September (17/09/2011) and my questions are not answered. I had no option but to go consumer form. Please understand the gravity of the situation and kindly process my refund ASAP.

Thanks,
Amit

Namaste (Venice Vincent Silas),

Further to our discussion dated 03 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (Venice Vincent Silas),

We would like to inform you that your concern listed 03 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Santy,

This is to inform you that your concern listed on 03 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Santy,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I have been calling the Airtel customer care to activate an Airtel 3G connection in my cell number: [protected] 3G (compatible). I have called Airtel 121 & Airtel 12118 for the activation on 25th June & 26th June. The only response I got was 03 to 04 messages stating that activation will be done within 04 hours which is still pending. Hence I request you to kindly for expediting the same.

My airtel 3g data card bearing number [protected] is still not activated.I have doubt that retailer and company isinvolved in a big fraud case as now they are avoiding me.its more than 10 dys.kindly help me at least get my money back.

regards,

sudeep kar

ph no-[protected]

[protected]@gmail.com

Namaste Yashuvanth,

This is to inform you that your concern listed on 02 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Yashuvanth,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — miss my number

i have lost my cell on train i want to get that number i went to airtel office they are asking proof of that sim which have been registered that sim is in my brother proof he has settles in dubai kindly help to receive my sim ([protected]) its in the name of mari kani my name is sashi kumar gupta

sir, i miss my friends numbers.please send me the incoming and outgoing and missed calls list of my number for the last year(2011-novmber to 2012 may)months please send me the calls list m
id as early as possible. my airtel acount number [protected].. My email id is: sri.[protected]@gmail.com tthanking sir. your sincerely, sri archan

Bharathi Airtel Ltd — Prepaid amount balance swindled

SirMadam, TO WHOM SO EVER IT MAY CONCERN

On 29.12.09 I recharged my mobile for an amount of Rs.202/- I had earlier balance of Rs145.00 totalling to Rs347.00.On 1.1.10 evening while trying to contact my friends to wish them, I was shocked that I got only Rs0.46Ps only available.

On saturday I contacted ur customer service dept. from your Arcot Road showroom office.I didnt get a proper response from your office to find out the reason. Of late when I contacted by dialling 121, I was told that I spoke to your service people No 56263 which in no way correct. First of all I HAVE NOT SPOKEN TO ANY OF YOUR SERVICE DEPT PEOPLE. 2. I WAS NOT AWARE OF THAT NO.3.FREQUENTLY I GET YOUR SERVICE MSG BY SMS WHICH I NEVER USE.
on Saturday when I spoke to one Mr.Vinod from your office I was promised that I will get the refund in full on 5.01.10 at 6.00PM.But so far I have not got any amount to my mobile.

On 6.01.10 while talking from your show room office to your Santhome office one representative by name Ms.Uma who gave me the recklessand arrogant reply and flatly refusing to refund the amount of Rs.347.00.
I have been penalised by your office for no fault of mine.Will you please look into the matter and arrange to give the refund.

Thanks
S.Subbu
[protected]

Complaint Nos.[protected] & [protected]

AirTel — RECHARGE DISCREPANCY

I have recharged in Airtel for my prepaid number using the transaction ID[protected] for Rs.99. It was stated that I would get a full talk time for 99 rupees with a validity of 21 days. But I got a recharged amount for Rupee 1 and the remaining 98 rupees is shown as special account balance. I am not able to make call or send sms using the special account balance. Why has this happened?

i am getting calls from [protected] please give me the details of this number

Namaste Dhivakar,

This is to inform you that your concern listed on 02 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Dhivakar,

Further to our discussion dated 02 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Dhivakar,

We would like to inform you that your concern listed 02 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

i have called at least 10 to12 times to the customer care about my problem on dth box that they have provided is not working properly. the video hangs in between and audio goes off in middle.

Namaste Mr. Rai,

This is to inform you that your concern listed on 02 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Rai,

We would like to inform you that your concern listed 02 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Ramani,

This is to inform you that your concern listed on 02 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — Not providing bill

I am having airtel postpaid connection ([protected]) and subscribe for ebill. But ebill has not been sent to me for last three months. I called customer care for that issue they suggested that bill can also be downloaded from the airtel.in. So I've started doing that but for last month even on website also itemised bill was not available again I called customer care but nothing happened. For every month just to get bill i've to call customer care and even after calling atleast 15 times nothing has been happened yet.

Regards
Rahul Vyas

Invoice

Airtel — no answer

I have mailed to airtel customer care service 7 times. No reply from them.
They have confirmed me that your CUG account has been activated inspite of that they have not given me the discount of CUG in my final bill.
I have visited the customer care centre twice, but they have not responded back.
The centre which i had visited is at racecourse centre, vadodara.
My mobile number is [protected].

Airtel Postpaid Plan — Wrong Plan

Sir,

I, Sunil Kalamkar, was using Airtel prepaid service three months ago. A Airtel executive, Mr. Aniruddha Dahane came to me and asked to convert my prepaid to postpain in their "Padmashali" plan, which has 1500 min Airtel-to-Airtel free talktime, Rs. 150 rent, and Rs. 0.75 local outgoing. Because I have in my family large number of Airtel users, I agreed for this plan and with the fee of Rs.150, I changed it to postpai, but since then I have not got the above-mentioned plan as of yet.

When I called the executive, he replied me that after first bill, it would be changed to the plan, I waited for two months and paid two bills thereafter. I was repeatedly keep calling Mr. Dahane for the same, and a week ago, I got a call from Mr. Rakesh Gjimwar who I was told is the Manager of Mr. Dahane, that if I would pay the current month bill of Rs. 250, even if the month was not completed, my Retail Plan will change to "Padmashali." I paid the bill immediately on May 29, 2008, but my plan is yet not changed.

I want to file the complaint against Mr. Aniruddha Dahane and Mr. Rakesh Gajimwar.

Looking forward for your reply.

Thank you


Sunil Kalamkar
Ph. #: [protected]

postpaid mobile no. — for bill plan

Dear/sir

Due to request i am Ashutosh R/o A-19, bhikaji fire station new delhi-110066.I have a Air tel post no.(a/c no.[protected] and my bill plan is 297 pm in this plan you calling charge is 50 p. local call and STD is 1.50p. But my bill is garneted 1.00p local call and Std is 2.50p so i request to you please see my problem and urgently solved.

thanks & regards

ASHUTOSH

AirTel — no response in 121

service of 121 is very bad

Airtel Mobile — No response to queries

Mobile No [protected]

I had sent a query to them over email on 1st Oct 2008 at 12 noon. Immediately, got an auto reply stating they would get back within 24 hours.

Till date, even after 72 hours, no response from them.

Shivaram

Hi !! I had not subscribe / Activated any service like this :- SMS from[protected]Subscriptions, Text Based Services) subscription service on Airtel wap SMS came from 64611010 and 10 Rs. are successfully deducted from my a/c

So I kindly request to Airtel please Refund my Rs 10 and never do like this in future..

Airtel Mobile — Post paid

I had 02 prepaid life time sims the airtel guy visited my office & coxed me to convert it into post paid, he said that if the other no is also added i would be able to talk on other no @ 10p. Any ways i submitted the documents since i was in my office all i was carrying with me was my voter id, photo & pancard. So i paid the guy 400 rs & xerox of documents were given

Now i never saw that the address mentioned om the voter id is wrong (courtsey our election commission)

The guy came for verification & turned it negative. Thereafter the horrific tale started first of all after i recd the sms that the outgoing calls are stopped due to negative verification, i contacted the agent, he told me to submit some other documents & politly said "not 2 wrry i'll get it done" after making me run around from piller to post finally they said that it cannot be done, they will not refung my money.
On top of it if i want to retain my old no's as prepaid i have to shell out Rs.175 per connection. So i was left high & dry of Rs 800 appox and the airtel guys went all the way laughing to the bank.

Shailender Khanna

Hi, I am Lakshmana using airtel mobile number [protected] from past 2 years. I am in postpaid plan I want to change the plan, but Airtel is charging migration charge of Rs. 250 for migrating from post paid to prepaid, which is against the Telephone Regulatory Act of India. Some one please look into this issue.

Thanks,
Lakshmana
[protected]

Airtel Postpaid complaint — Billed for calls I never made

Dear Sir,



This is regarding the Airtel bill that I received for the month of October 09 for which I was billed for a 4 hour 20 minute long STD call, which I never made! I am sure that such a call was never made from my sim and can prove the same. Please read on.



I have been using an Airtel postpaid corporate connection with the no:[protected] for the past two years (before that I had been using a prepaid connection). Although I have always felt that the bills that I used to receive were outragious and far beyond my actual usage I did not get ample proof for this until now. Last month on the 11th of October I received an unbilled amount of 467.59 which was around 400 rupees more than that of the previous day. I was very sure that it was a mistake from Airtel's part and immediately called up the customer care to rectify the matter. They replied saying that they can resolve it only next month(november) as they dont have the details of call history availiable to them (what sort of customer service is this? There was no transparancy at all). I very well knew that if I dont keep tab of these complaints I made Airtel will easily throw my complaint out of the window. The two reference numbers that I received from Airtel Customer care for the complaints I made are as follows F56800695 and F[protected]. I believed that the customer care executive told me and temporarily rested my case.



On November 3rd I received the bill for the month and I checked for the detailed bill in the Airtel site and to my shock I saw that they have claimed that I made a 4 hour 20 minute call to an STD number that I knew and had billed me 390.00rupees for the same. I have never made such a lengthy call because I very well know that I never made a call of more than 20 minute with my number. I can prove my claim because the handset I have been using for the past 3.5 years is a Motorola L7 handset and of late (for about 3 months) the battery capacity has dwindled so much that I cannot make a call of more than 25 minutes using my cell as the battery goes dead after that. The call history of the previous 4 months is proof for that. My cell was with me and not in use for the time mentioned in the detailed bill.



I made a complaint to the Airtel customer care on 10th of November and they gave me a reference number of 29290620 stating that they will resolve the matter and get back to me before 2:00pm on 12th November. But they did not get back to me. So I called up the customer care again and this time they say that the issue is resolved and that I had made that call. And when I repeatedly asked them for an explanation for the same they said they dont have any and adamantly insisted that I better pay up the bill and that the issue is resolved from their perspective. Now I am forced to pay the bill for the calls that I have not made. And because of the unbilled issue I was not able properly use the cell also for the month of October.



I would like this issue to be resolved and Airtel should stop cheating its customers. Anyways I am going to discontinue using this connection as this time they crossed the limits real bad.



Thanks and Regards,

Jaikrishna.V.S

[protected] [Going to change in a couple of days]

AirTel — wrong billing and no response

Hi Airtel,
I think you are cheating the customers. I sent a mail about the signal problem at our area, since 2+ years No actions as of now.
I am roaming right now, with Rs: 66.00 card, they said 1 paisa/ minute & 1.2 paisa for roming/std, but I didn't see that is happening.
You junk company billing is very differently -- I made a some std call which was about 12 seconds ... your junk system shown that 100 seconds and costing me Rs 1.50 and the same for when I received a call also. ... Is your system fault? you wanted to chaeat your customer.

I hope if you are not chaning your way of working .. Dec 31 will answer airtel. Now I can say with 3 years of experence you are a company.
Subba

Bharti Airtel Mobile — Wrong Bill

From past 5 years I'm using Airtel mobile number [protected]. As I was verified my last month Bill number[protected] dated 21.12.2009 and the bill period 20.10.2009 top 19.11.2009.
Generally I'm not receiving the itemised statement. But this time when I requested the Customer care they have sent the itemised statement to my official mail id on 04.12.2009 and when I cross check that I found that they charged September month cost also in between the October and November month bill. (in page number 6,7,11,12,13,15 and 16). When I requested to the customer care on 03.12.2009 and I was not got any answer from them. Once again I have approached customer care on 04.12.2009 then they informed me that they have raised the complaint with SR No.29744250 and then will get back to me with in 7th of Dec,2009 as my bill due date was 9.12.2009. Till now I have not received any mail or call from the customer care. Now I was in doubt that they may be many times they have generated this type of bills as I was not aware as I'm using this number[protected] from past 5 years.

Airtel mobile service postpaid — Wrong billing

Airtel has done a wrong billing and asking me to pay for it. from my mobile call was not made to a # and they continue to accept their billing error.

on 20-Nov, they have done a billing for Rs.1100+.. my average mobile bill amount is only less Rs.400 or so and it has never exceeded this amount.

they are talking about a 5 digit # call.. one call made @ 7:36 am for 1 hr 30 min (Rs.546 bill amount only for this call) and anohter call @ 7:43am (7 min. from the start of the first call) for 1 hr. 33 min. (Rs. 564 charged for this call)

Airtel repeatedly says, they are charging as per their server report.

we never made call to this # and I would like to proove my case and make them understand.. would be helpful, if you could suggest me a way out.. thanks.

Airtel Mobile Plan — Wrong billing

I had been offered mobile plans from airtel in writing on 06 july 2009. I had more 15 numbers working as on date and increased total connection to 25 then and was assured verbally that my all plans would be activated within few days. This plans were lot cheaper then earlier plans. But I was charged according to old plans and so a very heavy amount was paid by me. The service personnel asked me to activate 5 more numbers (She told me that bosses are not approving plans since number of connections were less even after they readily offered me plan before, from their end only and without any obligation to number of connections). I then took new connections but again all bills recieved were not correct as per plan. I am constantly writing about this problems to all the senior personnel of the company. I had written more than 100 mails and called more than 50 times to 121(customer complaint), nodal officer(which works when there is no response from 121, within 10 days. I am repeatedly asking thm for contacts of grievances department which looks into issues when there is no response from nodal officer but they are not providing me with same.
My second problem is they do wrong posting of cheques at their end for example if we paid cheque of Rs. 5000 for our one no. b then they post it in our No.c account and our number b is blocked. This harms image and reputation ofmy company in the eye of my employee who is using this number. They are also disturbed by the continious calls recieved for the outstandings which has been actually been paid. I am totally fed up and feel like puppet in hands of airtel since they know it is not easy to change our numbers and they keep on harassing me by their calls. I had paid more than Rs.25000 on there mere assurances that these amount will be son adjusted in my account.

Please guide me

contect me your new product plastic row matrial company start at their

Airtel mobile postpaid — Wrong Billing

I have an airtel mobile for the past few years and, off and on the service provider gives trouble wherein callers find me out of range when I am not or they find my phone switched off when it is not.Since the past two days I am not able to call or receive calls even though full signal is there.However , without making any calls at all on a single day I am being billed for Rs 100 to Rs 150.
When I want to call them also their website is not at all user friendly and is unable to give me a number which I can call from a non airtel mobile.
Going down to the airtel centre is a sheer waste of time because there is always a long queue.I wonder what right such companies have to operate in our country when they are downright dishonest in their billing and cannot provide the basic services.

Dear Mr. Chirag,

I can understand your problem, these are the tactics by which such companies cheat their esteemed customers.

In my opinion the only way to overcome this problem is to approach appropriate Consumer Forum.

Consumer forums are very effective in these type of cases. and court fee is also nominal.

Thanks

Rajesh

AirTel — Wrong plan bill

I received a bill of Rs.3394.00 on[protected] before which I have contacted Ms. Nisha Rajput the Nodal officer
for disconnecting my internet services. After which I came to know that my bill is not paid. My plan was Rs. 399 where i was told that upto 10 GB is free. After the conversation with the Nodal officer she told me that there is no plan as such. then I told her that the Airtel Branch office is Vasai(w) directed me in such way. After a long conversation she told me it was their mistake and wrong plan was applied to me. I was directed to pay the different amount i.e[protected]=799. I paid Rs.800 at Vasai Retail shop. Today[protected]
I recieved a call from the Airtel office that I have not paid Rs.2595. Presently my plan is Rs.599

please note my case and do the needful

Data card No.[protected]
Name: Vinay Lobo

AirTel — Mobile plan

I had ported in from tata docomo to airtel, I am supposed to get 10p/min airtel to airtel call rates for certain numbers but i am being charged 50p. None of my complaints are being treated seriously and I have been calling costumer care for almost a week daily to get this thing resolved. These guys have gon down to the extent of faking call transfers and disconnecting the calls and given wrong number of the nodal officers. I

I really feel so sorry for customers who leave their existing service providers just to join Airtel...

I'm an Airtel customer (and desperately trying to move out under MNP and facing fraudulent tactics by Airtel to either deny or delay the request) for over 6 years and from my experience I am telling you that Airtel is probably the worst service provider in the country now. Their business comes first for them customers come only later.

Airtel-postpaid mobile — No response for complaint Email

I need to raise a complaint against Airtel Nodal Desk since there is no reply from them for my e-mail even after so many reminder. Kindly suggest me with the escalation matrix

Airtel Mobile — about mnp plan

hi
my name is suraj my mb no is [protected] i have send a request for portability on 1st June but your retention team executive Mrs pushpa called me on 2nd June and offer me 199 mnp plan she told me that it was activated with in 5 days means 7th June when i go to recharge 199 it shows recharge not success on your mob no then i called to customer care your customer care executive not given me proper response then i called to nodal officer no ([protected]) Mrs kavya taken the complaint the complaint no is [protected] she told that the problem was rectifying with in 3.30 pm on 8th June when i recharge 199 on 8th june it shows the same message then called once again nodal officer no that time your executive told that it is not possible to give mnp plane to your mb no

why you pepoule cheating customer i am not asking for 199 mnp plan you pepoule only called me and told that we are giving this plan and now you pepoule only telling it is not possible to give the mnp plan to your mb no this is heppanig 2nd time i want proper reply from you pepoule

hi airtel dont cheat the customer


yours unsatisfied cust
suraj

My Email : [protected]@yahoo.com

Bharti Airtel — Incorrect bill and no response of queries

Hi,
Airtel has generated an Incorrect bill on 22/08/2011 while my bill generation date is 11/09/2011. There are several mistakes in this bill:
- The total bill amount is Rs.31576.48 instead of Rs.1432.80
- Activation Charges put as Rs.3999.00 which should be 0.00
- DSL Registration Fee put as Rs.10000.00 which should be 0.00

My Airtel Account details are:
Account No - [protected]
Landline No - [protected]
DSL No - [protected]_dsl

I wrote to Customer Care and nodl officer but no one has responded on it. I just got only automted acknowledge mail. It is making me tense and increasing my blood pressure as the amount is very high as compare to real amount. I am unable to pya the amount. It is consumer harasment by Airtel.

Please help to resolve the issue.

Thanks & Regards,

Akhileshwar Kumar Gupta
[protected]

Airtel Postpaid — Very bad after sales response

Airtel sales guys have been calling us for converting prepaid SIM to postpaid. After going through the prices, we agreed to change. An Airtel sales guy came on 26th Sep 2011 and took the needed documents and photo from us. We were asked to pay Rs.350 towards activation charges and new postpaid SIM. 3 days later address verification too was done. We understand that Postpaid SIM has been activated. We have so far not received the postpaid SIM.
Now Airtel customer dept says that we need to pay again Rs.50 towards the SIM.
These guys are just cheats. Till they get our money, they will be behind us, thereafter, none of these cheats bother to check whether the service has been rendered or not. These guys have no conscience...just loot the customers. All these guy will pay for their sins.

All the guys who wish to go for postpaid Airtel, be ware of this fraud by the company.

Namaste Prateek,

Further to our discussion dated 01 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33