Airtel Complaints & Reviews

AirTel — no solution to complaints

I got a call from airtel on 4th of march 2008 that i will be getting full talk time on any topup or recharge if i will recharge before 10th of march 2008 i have done for 4 topup but i havent got full balance in any of them i have called the customer care many time but there was no response against my solution
my no. is [protected]

Respected sir,
I have not got solution of my problem
i have called your customer care lot if time and mail main time but have not got any solution.
i sent have sent following mails(these are my problems which are not solved yet):
i Amit Lokare [protected] wants to complain abput your airtel serviceSince[protected] my airtel to airtel message charge has been increasedit must be 10paise per message by is charging 25paise.i have been calling your curtomer crae execuitive since[protected].they told me that the amount deducted from my account will be refund.but yet my problem is not solved and yet amount is not refund. on[protected]around rs10) & on[protected]around rs8) was deducted.when i asked your executive he told me that the balance was cut due to caller tune.when i told him that my caller tune was cancelled on[protected] then he was not ready 2 listen n cut my phone by tekking "Airtel me cal karne k liye..."is this the way 2 behave with customers. so please i request u to check for my problems. hope you wil call me soon n tace care of my problems. Amit Lokare- [protected] / [protected]

Also,
[REF:[protected]]please check my message sending details againi have sent 3 messages on airtel numberit charged me 25 paise per message(the same problem i have asked before)before sending balance was around 114.62rs which deduct to 114.37 for first messagen hence checked for my second messageDate 5-oct-2008 ) between 4:30pm to 5:30pmand between 7:00 to 8:00pmhecne i want solution for my problem.i am facing same problem since 15-sep-08plz chk my deducted amount from that date MIHIR ASHER
[protected] / [protected]

AirTel — Over billed

Hi,

I got a bill from Airtel for INR 77,321.32. They haven't considered my credit limit (3,000). Please help me to tackle this issue. I already raised a complaint and which is still open even after crossing "Expected Resolution Time". I attached my airtel bill.

you can dial my number to call me. [protected]

Namaste (anooz),

This is to inform you that your concern listed on 02 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste (anooz),

Further to our discussion dated 02 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

This is the e-mail which I get from Airtel after they say that my concern is being worked upon----- They THREATEN ME!!!

"Without Prejudice




To,

AnoopamB..
No 41/19Pachayaman Salai Poes Road TeynampetLandmark Near Bus Stop
Namaste

There is an overdue amount of Rs.3090 towards your Airtel mobile [protected], A/c no. [protected].
The amount has remained pending past the due date despite several reminders.

Please make the payment of the due amount immediately else the matter will be passed on to our solicitors with instructions to commence legal proceedings.

You can pay through any of the convenient and secure modes listed below:
* Pay by cash/credit card at any of the airtel outlets
* Issue a cheque / DD in Favour of M/s.AIRTEL MOBILE A/C NO: [protected]

For further clarifications, do call:

Mr.Srinivasan: Mobile: [protected]; Landline no : [protected]

Warm Regards,
Bharti airtel limited"



This is how they serve their customers!!! What a Reply!!! CLASSIC AIRTEL!!
FIRST you overbill me
SECONDLY you Harass me by calling me again and again!!
AND NOW you Threaten me by sending this E-MAIL!!!

I Got another email whcih says the same thing. I am not Paying for Airtels negligence!!!

No revert from 'AIRTEL'?? Is everyone in the company on a leave??

Namaste Anooz,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Nothing is solved as yet. I also have sent you the email but I thing the email address entered was wrong. Let me tell you that Mr.Srinivasan: Mobile: [protected]; Landline no : [protected] is a very unprofessional person. I check my personal emails only at night so I called him at 2:00am after I saw another of his warning emails. He says 'Is this the time to call' and hungs down the call. This is how he deals with Airtel's customer.
If Srinivasan is sleeping it does not mean the whole world will also sleep. He should shut down his mobile and dream.

No revised bill is received as yet and this is what I receive again!!

"Without prejudice



To,

AnoopamB.
No 41/19Pachayaman Salai Poes Road TeynampetLandmark Near Bus Stop

From

Bharti Airtel Ltd, Jayanth Tech Park, 7/41, Mount Poonamalee High Road,
Nandambakkam, Chennai - 600089

Dear Sir / Madam

sub: Outstanding dues on your Airtel Mobile line no. [protected] account no: [protected]

We have not received a response to our previous tele-calls/field visit & letters regarding non -payment of bills towards the above said account for a net outstanding of
Rs. 3090
We must now tell you that we expect payment to be made immediately. If payment has not been received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favour of m/s. bharti airtel limited -Mobile line services a/c: [protected] by cheque/dd payable at or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative Mr.Srinivasan mobile number [protected] or [protected].

Thanking you,

For, bharti airtel limited

Authorised signatory

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects."

I am also irritated by airtels service i have surrendered my airtel no. in august
with all my dues and rents paid and they lady who called me also said

" Sir, you have to pay only 2500 rs and then you wont have to pay anything and your airtel services will be stopped"

i did the payment 2 days after when the executive came

and now after 1 and half months i am getting this mail.


"

Namaste!

There is an overdue amount of Rs 2116 towards your airtel fixedline Final [protected], A/c no.[protected].
The amount has remained pending past the due date despite several reminders.

Please make the payment of the due amount immediately else the matter will be passed on to our solicitors with instructions to commence legal proceedings.

You can pay through any of the convenient and secure modes listed below:
* Pay by cash/credit card at any of the airtel outlets
* Issue a cheque/DD in favour of M/s. bharti airtel limited fixedline services, a/c #[protected]

For further clarifications, do call:
Amit Kumar: [protected], [protected]@in.airtel.com
:,


Warm Regards,
bharti airtel limited


This is an auto generated email. Pl do not reply to this mail.

"

i called this guy and he says this is something you have to pay when you surrender your landline or internet conection
i asked him why the lady said that it was the last payment i have to do and why the hell do i have to pay this amount he talks
giberish about somthing and then tells me that he will look my account details

AirTel — deduction on my Account Balance.

Some day before i have purchased a Airtel No. [protected] next day my mobile had Activated, After some time i received a MSG (Jokes), then i contact to 121 and say that i m not subscribe any services but i receive jokes MSG.

After a week i recharge a mobile Rs.25 then Switch off mobile, i m opening a mobile on 18th May, 08 i found that my balance is Rs.1.26. i contact to 121 and say for a complaint, my reference is no.[protected].

but no action has been done.

AirTel — Unnecessary Deduction from Prepaid mobile Balance

I am having Airtel Prepaid connection. On 01.08.2008 I have received message stating that my account was debited with Rs. 7 and Rs.7 for renewal of miscellaneous which I never used. I tried to contact to customer care. But it was continuously showing as "Number not in Use", this is the most ridiculous part as this was a situation for customer care No, then you can easily guess what will be condition of other no. At last with continuous efforts of 2 hours I managed to contact to customer care execuitive. But he refused to take complaint stating that data is not updated in the system.
I had enquired about any email address. He told me address as [protected]@airtel.in which was not a valid address. Somehow I managed to send email on [protected]@airtelindia.com on 01.08.2008. I got auto response about confirmation of recipt and promise of reply within 24 Hours. But till today I have not received any communication from Airtel. On 03.08.2008 I have received one more message about deduction of Rs. 7/- for the same reason.

AirTel — deduct balance from account

airtel deducted balance from my mobile without informing to me, when i contacted to customer care line executive is asking that he don't have any details on his system.

To,
Dear Sir/Madam
Date :10.12.2008

Sub: Dally May Prepaid A/c lees Rs.1.00 Rupees.

my mobile number is [protected] All ready Customer care contact & both time massage But not any accusation my prepaid balance dally @ 1.00 Rupees Less.please reaction.

thanking you
your Airtel Customer Mrs.shobha velamkar

AirTel — account deducted unnecessarily

SIR,
FROM YESTERDAY EVENING I HAVE BEEN GETTING MESSAGES(5:26 PM DATED 23.4.09).AND RIGHT FROM THAT MOMENT MY 300RS HAS BEEN DEDUCTED.I HAD TALKED TO THE CUSTOMER CARE EXECUTIVE AND THEY ARE SAYING THAT I HAD SUBSCRIBED A SERVICE FROM AIRTEL LIVE.I HAD NEVER OPENED AIRTEL LIVE.EVEN THEY HAVE CHARGED MONEY AND HADNT GIVEN ME ANY CONTENT EVEN BY DEDUCTING MY MONEY

THIS IS BIG CHEATING.I WANT MY MONEY BACK
RGDS
(YOGESH GUPTA, [protected])
LOCATION-CHANDIGARH

i want airtel free talktime
in molbile phone

my preped ae

Airtel Mobile — Unnecessary deductions

My son and parents use an airtel prepaid connection on an old nokia 1100 type of mobile phones, since a couple of months it has been observed that their is a sudden deduction in the available balance against job alert services, hello tune services, VAS downloads, etc. When I contacted the airtel customer care dept, none of the customer care associate responded in a proper way, the associates simply transferred the call to their superiors and most of the time the superiors (sr. supervisors and sr. managers) themselves cut-off the phone because they could not give any clarifications against the deductions. They have deducted Rs 120/- against VAS downloads, VAS download requires GPRS activated and we have not activated GPRS on any of our phones then how is it possible, my son is a school going kid and my parents are old above 70 yrs of age, its common sense that none of them will opt for job alert or any kind of services.

After calling the customer care for several times they have refund partial amount, but after 5 to 6 days they again deduct the amount giving any fake reasons.

The customer care associates are not ready to register the complaint nor they provide any reference.
These facts of airtel should be escalated publically and everyone should change the service providers to other than airtel.

air tel mobile — deduction for pack not requested

my cell no is [protected] and an amount of RS 160/ was deducted without any reason . next day again RS 30/ was deducted without assigning any reason . may i request you to refund my deducted amount at rarliest .

Thanks
sanjay verma

Airtel Mobile Phone — deduction of unnecessary payment

Sir,

My mobile phone no. is [protected]. Since last 3/4 months Airtel is deducting Rs.0.30 frequently showing a message last call charges, even when my phone is in my pocket or on my table. I can not understand why Airtel is deducting this amount, when I am not making any calls.

I lodged this complaint several times earlier, but I did not get any positive response from them.

= Partha Pratim Gupta
Ph- [protected]

airtel / mobile internet — regarding account balance

this company is reducing my account balance from beginning of this month and whenever i contact customer care, they are also not giving me ay satisfactory asnwere.

Airtel Mobile — unnecessary amount deduction

Today, I received a sevice message from 543211 to my mobile no:[protected] deduction of Rs.45 for 'hello tune' activation from Airtel. I enquired in customer care and they said that we activated the service.then immedietly I sent a massage to deactivate the hello tune service.In reply I got the sevice massage stating that ;Hello tune service is deactivated. But, the deducted ammount Rs 45/- is not credited to my balance account. please help me in restoring my balance ammount

AirTel — UNNECESSARY DEDUCTION

DEAR SIR/ MADAM
AIR TEL COMPANY IS DEDUCTING RS. 10 PER MONTH FROM MY PREPAID NO. 0-[protected] THOUGH I HAVE TALKED TO THE CUSTOMER CARE TO DISCONTINUE THE SO CALLED SUBSCRIPTION. I AM FEELING CHEATED. PLEASE ORDER THE COMPANY TO RECTIFY THIS

AirTel — unnecessary deduction

sir,

my mobile no is [protected] I am a prepaid customer and for the past 5 days from my mobile daily Rs2 to Rs.3 id deducting.
I have not regestered for any services.

Kindly stop this immediately

yours
ksrajagopal
[protected]

Airtel Mobile — unnecessary deduction of balance

my mobile no. is [protected] several times my balance has been deducted from my account. latest on
27 Feb 2011early morning i got a sms that i have been charged with Rs35 (30+05) Rs 30 for some games download and Rs 05 for some games club subscription which i have neither downloaded nor subscribed to my surprise these services have been activated/downloaded at that time when even i have not touched my mobile i was sleeping i dont know that i can operate my phone while sleeping thanks to air tel for discovering this quality of me jokes apart please refund my amount.this is my very hard earned money

AirTel — Unnecessary deduction

Iam having offer msgs of 4500 and its last expiry date is march 5th but if i send an sms today the amount is deducting from main balance, this is very serious please do it asap.

this happnd to me too nw. i called the customer care n they r telling that only 100msgs per day is free in any sms pack plan in Maharashtra Airtel Service. Im using 67rs sms pack which has 15000 sms (local+National) free per month. so a sum of 500 msgs per day. But if i send a msg now it costs me 1.5rupees from main balance of the account. This is a serious issue because they are showing bogus plans by activating the 100msg per day across MH&Goa. Pls solve this issue.

This is Suryaprakash V

AirTel — unnecessary deduction from the balance

DEAR SIR ,

i have two nos. of airtel service provider e.i.[protected] and[protected] with the name of JASBIR SINGH so far, always i have been deducted lot of balance from abovesaid nos. without sending any request by me, and i got lot of mental harrassment whenever i complaint to customer care they promise me to reduce that deducted charges but i never get adjusted my money till now therefore it is to request you that find some solution for me or suggest me how to claim for my lot of refund which has been deducted by the company. THANKS.

i have positive attitude and i believe that you will definitely take action against my complaint. Thanks .

dear sir my number is [protected] of airtel. from some time my no. seems unreachable by my friends who trying calling me. i tried to complaing in customer care many time but they always says that it will done. but the problem remain the same once i goes to nearer cutomer care cente i saw him my cell and told about this problem..then they said some call forwarding thing activated in my cell but still they cant able to solve my problem o[censored]nreachable by some one who trying to call me...what to do i m thingking to change my service but want to tell you if you can give me some solution...

word no 1 Bogas Company to AIRTEL sarvice this company customer care officer is very Feck and this company was Froad ... my phone balance is back give me a my money...my mobile no is [protected]

Third class company, officer was froad and feck my call is not resived why i am husband his mother... my balance give me a today, , , evening another i am going to casumar court...tomorrow. my no is [protected]

AirTel — Unnecessary deduction

hello,

My Name is S.S.Shukla working in Indian Air Force Maharajpura.My
no. is [protected].My complain is on unnecessary deduction on Rs 99 in
the month of No. when i taught to customer care they said that you have
downloaded java game. Still today i have suffered loss of total Rs.150
for value added services. further this continues we will compile to take
this issue to the consumer court. Also compile to surrender Sim of
air-tel because of horible services. Secondly, the Sim is not
Transferred and the documents submitted 6times to your Airtel office till
now To Mr.S.S.Shukla.

Bharti Airtel — Not connect with customer care & deduction of account

deer manager

sir, my name is deepak mishra and I have Airtel prepaid connection. and its number is [protected].
When I have to call in custumecare then it say some time the call can not completed at that time & some time it connect but the time of talking with custumercare after press option '9' that will not connect with custumercare service agent.
The other problem is deduction in accunt. In my accunt have amt. is 4.64 in the 24th march 2011 but in the 25th march it is deduct by giving message.the message given by 'AD-54321' in this message said you have download but i can not download any thing. I am surfing only Site & the 98 gprs plan is active in my no. So surfing is free & I am only download which is free online.

so please on my custumercare service continue. & return my deduct amt.

AirTel — unnecessary deducting my account balance

Sir i have been a customer of airtel prepaid account my phone mo. Is [protected] within a month. My account has deducted 4 times at a total amount of 216 rupees unnecessary.i am complait about it to the costomer care but they have no solution. So what can i do if i can switch or port my to another network. Plz. Suggest me if you can. Thanx

Airtel Mobile Service — UNNECESSARY DEDUCTION OF AMOUNT FROM MOBILE ACCOUNT

10/05/11 ko mera mobile no [protected] sim mobile me nahi tha uske bavjood Rs. 30/- deduct kar diye. or bataya gaya ki games facility provide ki gayee hai. pse help me to refund my money.

Airtel — Unnecessary Deduct My Balance

Dear sir

My Name is Sanjay Narayanrao Beteraj

My Mobile No. [protected] Prepaid Friends my complain is that last 3 to 4 unnesessory deducted my 5 rs in per day why i don't know yesturday am discussing these things to 198 complain service then customer care person told me we will credited ur deducted amount within 4 hours but its not DONE as per says customer care person .

So i think Please chack all things & refund me or cridited my deducted amount as early as possible in my account .on top priority .

Sanjay Beteraj.

Dear sir


My Name is Sanjay Narayanrao Beteraj

Mobile No. [protected]

Unnessesory deduct my amount near about 50 rs last 3 to 4 day deducting 5 to 10 rs per day .becoz am not activated any GPRS setting or no use any Internate option why wrongly deducted my balance pls. verify
so kindly requested to credited my unnessesory deducted amount as early as possible
i just waiting ur positive responce ...

Air Tel has been activating unwanted non sense services on my mobile and charging for it. the modus operandi is that you receive promotional SMS, you open it and the service is activated. you may also receive a promotional call, you receive it and the service is activated.
now i have started sending very strongly worded mails to them, i even threaten them that in case the service is not discontinued, i shall go to consumer court. every time i had sent such a mail, the service was discontinued and the amount credited to my account.
you may send mail to : [protected]@in.airtel.com.
write to them every time a service is activated with out your consent

HELLO SIR/MADAM,

I am user of your mobile service from last 7 years due to reliability i had chosen airtel bharti mobile service but now from last some month
there is unnecessary amount deduction in my account "rs 10 thnx for using yuraj singh tips " 10 to 15 times you have deducted .
when i called the customer service center they never give me proper response and there behavior was not good and they gust cut my call,
please take some immediate action against my complaint and return my all deducted amount if next time it happen i will use number portability and in my organisations 50 numbers of airtel i'll change all.

Airtel — UNNECESSARY DEDUCT MY BALANCE

I REQUESTING YOU TO STOP THE UNNECESSARY MASSAGE WHICH YOU ARE SENDING MY MOBILE. PLEASE STOP IMMEDIATELY OTHERWISE I SHALL CHANGE YOUR SERVICE I.E AIRTEL SERVICE & ALSO NOT TO RENUAL YAHOO
ZONE .

THANKS.

AirTel — unnecessary deduction of balance amount

Respected sir,

My airtel Mob No [protected] on the name of "Krishna Kataraki" has been using the service of airtel from may 2011. Now i am getting disturbence by unnecessary deduction of my balance amount without any intimation. They are deducting the asmount for hello tunes and other services where as i never subscribe the services of my own. I have already reported to customer care and one time they solved the solution but again the same is contionuing and deducting the bal amount .

Kindly Check these thing from May 2011 to sep 2011 so that i can acquire the balance from the services which i never subscribe and also inform never to be disturb like this

i have been charged unnecessarily for a call to an unknown number in spite of me not calling on that number. An early action is required please.

Airtel — unnecessarily balance being deducted

sir my phone balance is being unnecessarily deducted for a fake call being created by the company people... i request u to please take a strict action against it..

AirTel — Unnecessarily deduction

Dear sir,

My mobile no is [protected]. From my account, airtel is unnecessarily deduct my balance.From my account, daily 1 rupee is deducted. Kindly take immediate responsile for that. Kindly do me a favour. And refund my amount.

AirTel — Un-necessary deduction

Hi... its thanu..

I have already contact many times to Airtel Customer Executive regarding un-necessary deduction from my Airtel Prepaid mobile bearing No. [protected], but no positive response came & they said u activate some VAS service.. but I can't...when i told them i talk to your nodel officer, they said they don't know the name...disgusting...
It is my request please refund my deducted amount to my mobile no. as mentioed above..

waiting for your reply or call me to his no.[protected] after 8 PM daily.

AirTel — unnecessary deduction of balance amount

sir/madam,

This complaint is regarding with reference to my mobile no [protected].My balance have been deducted by airtel for no reason.Inspite of calling customer care there is no response as they dont have clarification for the deducted amount.I m helpless in the middle of night with no balance to call or sms.

I suggest i should get reimbursement of the amount as soon as possible or else i have to take serious actions against airtel for mental harassment.
i think i have made it very clear by my statement.

I m expecting quick response with clear justification...

shraddha

AirTel — UNNECESSARY MESSAGES AND DEDUCTIONS

I have noticed some unnecessary messages and deductions on these three of my pre paid cell # [protected], [protected], &[protected]. You are requested to stopa all these and oblige me in doing the DND activated..

thanks in advance..

Airtel — Unnecessary payment deduction

Many times now and before this airtel deduced my balance by applying their plans on my no
. which I dont have and not activated by me. Everytime they reduced my
10 to 15 rs. I am fed up with the service and changing my operator..

AirTel — unnecessary deduction of balance

My mobile number is [protected].Airtel deducts my balance unnessacary.On 19 march 2012,they charged me 30.This doesn't happen only yesterday,but in past too.When i contact airtel,they told me it happens during surfing.But on internet i only visits the sites of cricinfo,facebook,twitter(u can check).Airtel doesn't have any partership with these sites.So,on what basis i have charged.

air tel mobile — UNNECESSARY DEDUCTION

I am AIRTEL customer with the number[protected].The balance of my prepaid account is being deducted Rs. 110 without any prior notice and even without any pack activation.i have already complained to the customer care lots of time.there has not been any effort from the side of customer care to resolve this problem and they also deactivate the service. Now i am not able to connect with customer care.

You are requested to please see this and help me what i will do this regarding this.

Thanks
Tarun Kumar
Mob no.- [protected]

Dear sir

Lose my sim card please closed this number [protected].

Dear sir
[protected] this Sim card registered shiv jee peasad, vill-Dihariya, Post-mahila, Dist-Buxar Bihar . this Sim lose. Please close this Sim.

AirTel — unnecessary deduction from account balance

some of the application has been activated to my mobile automatically(by company itself) and charges being imposed on me for that unnecessary ,i have complain several time for prevent it but did not get any satisfactory respond from company.

Namaste Vicky,

This is to inform you that your concern listed on 02 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Victy,

We would like to inform you that your concern listed 02 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AirTel — de activation

i am getting message from 6411010 and debited to my
mobile [protected]

we request you deactivate and do the needful

ranjitha r

Dear Sir,
I am getting SMS from 64611010 'Thanks for using subscription service on airtel WAP. you've charged Rs10.'
I had by mistake subscribed for text Based Sevice in Airtel WAP through http://igmobi.com.I am losing Rs 10/- per day for no benefits.I want to deactivate this subscription by tonight.Please be kind enough to deactivate this subscription by tonight. My cell no is [protected]

i am getting message from One Unknown Number, 6411010 (word_pack, Subcription) and debited Rs10 to my mobile Balance, My Mobile No.[protected], I am aware of this service, eventhough i have not agree with this services, they are automatically sending messages to my mobile, so as soon as possible pls deactivate this service, and I want a confirmation from ur side,

I request you deactivate and do the needful

With Regards,
M. Babu Basha

AirTel — Deactivation

sir/Madam My name is kiran kumar. I've subscribed for wap.mobifun.in by mistake. But now i am not able unsubscribe it .Please kindly help me to stop the service.

AirTel — Schemes

Dear Sir/Madam,

my mobil no is [protected] and my card is apna desh, where the charges is one rs std, but suddenly from last week it has been deducted 1.5 paise per call for std, so kindly check my details, or i will case against your company regarding miss- guiding us. as i had many times complain in customer service, and mine 50 to 60 rs is deducting extra

awaits your reply soon

Airtel — forced subscriptions

i am airtel customer +91 [protected]

is there a use to write complain on this website ??
yesterday i unsuscribed the bolly suscription.....recieved the msg....said thank you for unsubscription......today i woke up saw a messege , you are subscribed to same stuff again...............charging 3rs. per day.......for that stupid msg......
what the hell is this.....
its a big pain in our ........why airtel allowing such burglar services.......
dont you know whats happening >>
or you know everything and this is a part of your money making tricks.....??
or i am just banging my head here with no use ???
what ???????????

AirTel — Forced Services

Mobile compnay is forcing users to take their value addewd services. We got SMS stating that you will receive Cricket alerts and if you dont want this service call us to cancel. If by any chance consumer misses this SMS, he will start getting these unsolicited messages and also will get charged.

Mobile company can ask consumer whether he / she wants services but can not activate it automatically and ask consumer to get it cancel. Its indirect way of makinga forced revenue. A selection of value added services should be "demanded" by consumer and can not be automatic.

Airtel — stop running scheme

dear sir,

i made call numerous time to stop active scheme.

but service provider still didn't stop it.

i have airtel prepaid connection

[protected]

acc. to this scheme 1 rupee deducting everyday that is unaffordable to me

Bharti Airtel — Stoppage of Scheme

I was given a scheme of A2A-10PS others-30ps on a daily rental of Re1.This scheme suddenly stopped without any notice
mobile number [protected]

Namaste Mr. Pardeshi,

We would like to inform you that your concern listed 02 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AirTel — internet service is not good

my name is manish bhayana
i am from rohtak.
i am very disappointed from the internet service of airtel, whenever i call to customercare centre they always told me that you will get a downloading speed of 30-40 kbps, but instead of this i always get a speed max up to 3-4kbps.
kindly sort out my problem as soon as possible. i positively facing a big problem while downloading.

Airtel India — internet connection not provided

Dear sir,
I am a student of law and living address pathak bhawan brij vihar colony, nai sadak, lashkar, gwalior, m.p. 474001
I apply for internet connection for my home place airtel company agent mr. rajput tell me i will definet your net connection completely connect by him and they demand amount 200/- rupees and i write a cheque no.044305 date 20/03/2008 bank- state bank of India the favor of airtel india, they give me a receipt slip s.no. 67096 date 19/03/2008.
after some days tell me i can't provide that connection this is really against a consumer rights, first why they tell me connection is provided by him, this type of drama is repeated many time but they do not give me proper connection .
please take a strong action against the company alert him they dint done that type of work to any consumer.
i am a consumer of this company please help me.

please provide me airtel live sarvice on my mobile no.[protected].
thanks

I've purchased a airtel connection ([protected]) on last 19th Jun'08 from Burdwan (west bengal zone)& after that I've recharged with Rs. 498 for unlimitted net connectivity for 1 month. But still I didn't received any settings. When I'm trying to lodge complain to customer care executive then i'm getting thie only IVR "I[censored]'ve any quarries then write us to 121 toll free no within 130 words, we'll help you within next 24hrs, but after 36 hrs still I didn't received any feedback from them". Even i'm n't getting any customer executive by calling airtel customer care just getting this single recorded IVR.
Kindly take needful step.

AirTel — not use of your services

My Cell Phone Number is [protected] .This month Rs. 10 is charged me for music on demand and i dont even use it, Then why would i use music on demand .Pls Deactivate my music on demand services.

AirTel — Enable to connect Customer Care

My mobile No. [protected]. Iam enable to connect to customer Care from my mobile from 3 months onwards. So many times i registered my complaint through another mobile with customer Care but there is no responsce from the Airtel. AIRTEL giving bad services to customers. Please ignore it.

hi i am using the spice mobile model no s9 and my mobile number is [protected]
i am unable to connect to internet through my mobile plz help

Our Lan line+3 cell phones are all Airtel's.We have been getting a wonderful service all these years.Of late, iam sorry to say that my complaint regarding the phone, (instrument) and the modem had some problem as a result of which iam facing lots of problems.

We are one of the subscribers with Airtel and continue to be, with a very clean and prompt payers of monthly charges without even a single day's delay(our records will prove)

We hope that you would take appropriate measures and necessary action so that i shall still rank Airtel still no.1 company in India.
J.Selvarani,
Sakthi Enterprises

AirTel — Not providing internet connection

i have paid the registration fee on 25th of january but still i dont get any connection of internet in my home.
i talked to them per day basis on phone and visited their Gole ka mandir(Gwalior) office for enquiry but every time they said tomorrow we will provide you your connection.
what to do now and how to resolve it,because now i am tired and already waste my money.

Service — Not a complaint - a request.

Sir,
My request is in concerned with Western Railway and for a new footover bridge at Vile Parle Railway Station Platform - North end - (Virar side), joining V.S.Khandekar Road & Parleshwar Road at Vileparle (E) and V.B.Road at Vile Parle (W) to ease out heavy public movements at peak time and as platform lengths are increasing for 12 coach rakes.
Also please increase height of the platforms as there is a gap between railway platforms and footboard of the train is nearly 1'-6" to 2'-0".
Thanks & regards,
j.b.wadekar.

AirTel — Services not provided

Dear Sir,
I had changed my simcard from prepaid to postpaid on 9th august. During my interaction with airtel executive, he promised me immediate resumption of postpaid services after closure of prepaid services. But it has been two days since than my postpaid services are not resumed. Hence, I am victim of bad services of the company. Now, their executive are giving wague answers and false promises.

AirTel — service will not provided

we applied for the landline connection at the address of H-1402,DSIDC ,Narela industrial park,New delhi in the name of Ajay chopra.Your airtel executive fill up the form and taken the fees of rs500/. he said that your connection will be activate with in 3 days.but i was not got any response or no one come to install the service.On 14 august i lodged a complaint .the complaint no. is 36430156. then they said that your service wiil be provided to you with in next 3 working days .but from that day i have not recd. any response or phone call or nobody come to my place.so please refund my amuont or start my service immediately and mail to me on [protected]@yahoo.com

idea internet service — service is not proper

fom begining we are complaning about speed of internet is slow but till problem is as it is fom last one year also we were requested to the company through their email address for hard copy for monthly bill oftenly but just they are repling to my mail only that they receive my mail, but till today they donot fulfill their promise regarding to my request of hardcopy of bill nd speed of internet i hope that through this consumer complaint forum i will get solution of my problem.

i hve recharge with 15Rs to use internet but when i stared to use gprs from my a/c 60RS deducted..what should ido now..

Hi,
I have been charged 50 Rs by Airtel for services I had not activated or even used. I used to get missed calls from a certain number and when I called the number back from my cell phone, it was Airtel's IVRS and I was charged 50 Rs. I got a message in next 2 minutes saying that "thanks for subscribing for Friend'z chat and my chat id is XXXXXX".
I have already talked to the airtel office and they were not supportive of this issue. I am thinking of changing my mobile subscriber if such issues are not resolved. ALso, I have activated DND on my number several times but I still keep getting messages from Airtel about offers etc.

My mobile number is [protected]

sir/mam

I am murali i am not interested in airtelfriendz chat pls.do the needful & my mob.no.is [protected]

Thanking you,
Murali

sir/mam

Can i know when it will be unscribed?so that it will be easy for me

Thanking you,
Murali
[protected]

Hi,
i have been charged total amount of 60rs in multiple deductions of 20rs and basically being charged for some frendz chat wit an automated call from airtel... Also have been charged for some game site subscription which i never used or had subscribed(http://gclub.in)so please refund my amount ASAP... I have been using airtel services for 7 years now and this problem can make me switch service provider to others.
My mobile number is -[protected]

Hi,
I had got a call from the Delhi corporate office saying that the balance that was wrongly deducted will be refunded but that was never credited to my account.

I have not recieved the refund till now... So by what time will i be credited the deducted amount... My mobile number is [protected]

AirTel — Charged for services not used

hi,
I had faced the same situation about 2 months back and this has happened again. I kept getting missed calls from a certain number for 2-3 days and when i returned the call , it was Airtel's IVRS and I was charged 50 Rs. I got a message in next 2 minutes saying that "thanks for subscribing for Friend'z chat and my chat id is XXXXXX". I had activated DND on my number many times but to no avail. I still keep
getting text messages about offers etc. Today I got a message from [protected] for help from some jogya pandit.
This raises a question whether Airtel really cares about its customers or is just happy being the #1 provider and is no longer worried about maintaining the position?
Please activate DND on my number and credit back the worngly deducted amount, if possible.

Thanks
Manish.
([protected])

Air Tel has been activating unwanted non sense services on my mobile and charging for it. the modus operandi is that you receive promotional SMS, you open it and the service is activated. you may also receive a promotional call, you receive it and the service is activated.
now i have started sending very strongly worded mails to them, i even threaten them that in case the service is not discontinued, i shall go to consumer court. every time i had sent such a mail, the service was discontinued and the amount credited to my account.
you may send mail to : [protected]@in.airtel.com.
write to them every time a service is activated with out your consent

AirTel — can't use the service after recharging

I recharged my airtel number with RS 98 GPRS pack on 2nd august 2011. but i cant be able to consume the srvices... because of some network faliure just after the recharge done....please help me and solve out my problem...

Airtel — Port Out request denied

Dr. R. Shashidhar
Mangalore.

My mobile No. is [protected] (Airtel). My port out request to migrate to Idea Cellular has been rejected by Airtel without assigning any reason. Airtel's customer care is a joke and when you call them, you are made to listen to interminable advertisement of their service. Why is my MNP being denied?

net connection — service not provided

Rs. 1000/- deposited for new connection. Neither the service has been provided nor money refunded.

Soumya Ranjan Mohanty,
Housing Board Colony,
MIG-II, 85/3,
Chandrasekharpur,
Bhubaneswar.
Mob: [protected]

Airtel — service charged but not activated

Hello,

On the 18th of November, my BlackBerry Personal Mail service was disconnected and on the 19th Oct at 8:03 am I was charged Rs 399 for the same and received a renewal message from Airtel. It has been 11 days now and I have still not received my Internet Service. I have also not received my refund even after speaking with a Supervisor from the Customer Service Team. I spoke to 6 supervisors everyday from the BlackBerry Support and no one has been able to resolve this . They say 4 hrs, 12 hrs, 24 hrs, 72 hrs and so on. But it has been more than 240 hours and I am still without the service but have paid for it. The supervisors say they have personally followed the case and will call be back and no callbacks. They refuse to take the call when I call them back.

I AM REALLY GETTING PISSED OFF NOW AND WANT THIS ISSUE SORTED ASAP.

The supervisors who I have spoken from the BB support are : Deepak Singh, Rahul, Ashish, Vivek and I forgot 2 of them. I have been hung up by a lot of agents when I requested for a Supervisors. I THINK ITS HIGH TIME YOU LOOK AT THE ISSUES OF THE CUSTOMERS AND TRAIN YOUR AGENTS/ SUPERVISORS ON SOME REAL CUSTOMER SERVICE.

My Airtel phone number is [protected]. My alternate email address is akankhya.[protected]@gmail.com

Today on Sept 2, 2012 received a message"thanks for downloading [protected]@_Rs Game from Airtel". A download that was never made from my number -[protected] and does not even reflect in the internet downloads of my Galaxy Note.

Upon calling the customer service an aggressive representative tried to convince me that the download was indeed made at around 11:30 because it reflects in their records (how convenient!) I told him that it did not on my phone records and that there was no game to show for it either. Had a download started on my slow Rs. 99 airtel mobile office it would have taken a long time and i would have got a bar saying that how much had been downloaded or that the game was downloaded and it is ready to install. But NO signs of any download appeared during the day.

To which he repeated that AIRTEL records show game was downloaded and AIRTEL has charged even though the game is nowhere all he can do is send the link so that I can properly download the game I DIDN'T Want in the first place.

I know this is not the first complaint of this nature that someone has put to airtel but it's quite convenient to charge for a service first and force it down the customer's throat with only their own records as proof. It is sad that a company has ethics as low as this and such little regard for customers word on even such a minor issue specially when the customer has been otherwise regular with all bill payment and never sought any discounts or refunds in the past. A company with such low regard for it's customer's side of the story and for customer retention doesnot deserve customer loyalty and hence we are left with no choice but to shift all three of our postpaid connections to another service provider.

Namaste Mr. Singh,

This is to inform you that your concern listed on 01 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Singh,

We would like to inform you that your concern listed 01 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Ruhela,

This is to inform you that your concern listed on 01 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Ruhela,

Further to our discussion dated 01 August 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Ruhela,

We would like to inform you that your concern listed 01 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ms. Singh,

We would request you to kindly ignore these calls and messages and don't revert on such types of messages and calls. For more information please refer this link http://www.airtel.in/important-alerts/.


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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AirTel Bharti — money deducted

money deducted from my balance and not reverting it back instead of calling me lot of time, giving new date each time.

bharti aritel — deactivation of dada sub 10 saervice

sir message is coming from this no[protected] thanks for dada sub 10 service on airtel web.you have been charged rs 10 from 4.12.08 and iwill no activate this service so kindly deactivate it and my no-[protected]

Airtel India — spam

Despite emailing, phoning 121 and every other method I could think of, Airtel keeps sending me several times a day nonsense FRIENDZ CHAT messages.
And this despite my Nokia cellphone being registered with the National Do Not Disturb registry!
The sender's No. is a steady 543216. My cell No.: [protected], am based in Kolkata.
Is there any way to [censored] Airtel?

joyarjun

Airtel Telecom Company — Unwanted SMS with deduction of my balance

Respected Sir/Madam,
With reference the above subject. I am suffered from unwanted sms coming from the number 53030. I to have complaint to the above mentioned company, but it is not take any appropriate action hence they charges me 5 rupees of sms. My telephone number is as below

[protected]

It is my hope that you will take appropriate action against them.

Thanking you

Sincerely yours
PRASHANT BHONDE

Airtel — DEDUCTION OF MY MONEY FOR HELLO TUNES WITHOUT MY KNOWLEDGE

I got a message on my airtel mobile on 20 may 2009 at 3:30 p.m that you are subscribed for HELLO TUNES. ( please note that i had not asked to subscribe me for hello tunes ). I immediately called the airtel customer care and unsubscribed the service. 5 minutes later i recieved a message that you have been charged Rs 20 for hello tunes . AIRTEL, please make a note of it that we are not fools or buffoons to take your prepaid service and tolerate all your nonsense. Do not try to be oversmart. Now, I want you to fix the problem and REFUND my money as soon as possible. If not, I would Be forced to go for a case against you in the CONSUMER COURT.

Airtel — deduction of money at its own

my airtel no. is [protected] my account was50.66 in the morning and now when i checked it out it was just 0.66 may u pls help me out i am in a great trobl plssss plsss

AirTel — sms money deducting

my mobile no is [protected] everyday i am receiving a sms for this no 290603, even i will not open or i just delete my 3rs is deducting, even with my knowledge how this have been activeted by airtel, i dont know how to deactiveted this sicne i am not in india.

AirTel — Deduct money without downloading

Sir/madam
I m a airtel prepaid user and my name is ankit goyal and mobile no. is [protected]. Sir i m using net on phone on airtel. Sir in the date of 27july 30Rs was deducted from my mobile by airtel after deducting i complained on airtel custumer care service and they said to me shahrukh khan pack was used by u but i said to them that i did not use this pack so they returned my 30Rs but after one day in the date of 29july they again deducted 30Rs and i again called them but they again said to me that u have used shahrukh khan pack and again i said i have not used this pack but they didnt give the answer and cutted my phone so sir plz help me bcoz they again n again deducting my money from my phone plz help me.


Ankit Goyal

Dear Sir / Madam,

My wife Mrs. Megha Lalwani who resides in Jaipur (Rajasthan) holding the Airtel Phone no. [protected] is facing problems in receiving SMS's, MMS's and Audio messages from abroad. She can only send any of these but not receive the same.

Please help her to set all the service center numbers and access points which are necessary to operate all the above mentioned services.

Thanks for your kind Co-operation.

Your prompt action shall highly be appreciated.

Lokesh Lalwani

Complaint against your Customer Care outlet at Tilak Road:-

Hello sir,



I am Sarfraj Shigave, customer of Airtel since last 2 years. I have two postpaid mobile connections of Airtel. I am paying the Airtel bill on regulag time. Just check my billing details. I have paid all the bill before due dates. My mobile no.s are [protected] and [protected]. Since yesterday morning my second no. i.e. [protected] is showing not in use. Means when I am calling that no. its showing that this no. is not in use. I have tried to call customer care. They told me that as Airtel is updating system they cant do anything upto 11th of Sep. 2009. Today morning I went to your Tilak Road’s customer care service center. The office time is 10.00 am to 8.00 pm. The office opens at 9.30. I went there at 9.50. But the sweeper man refused me to seat in the office. He told me to wait outside the office. I asked him that I will wait inside as there are just 10 minutes remain. But he was speaking very rudely with me. Then up to 11.oo am no one Airtel employee was available in the office. At 11 o’clock one lady came. I told her my problem. She told me there are phones. So call on 888. I tried to call on 888, but the call was dropping. I again told her it’s not connecting. She can’t do anything; you have to wait for half an hour as express office employee will came half an hour late. I asked her “But office time is 10.00 to 8.00”. She told me those express officers are used to come late by half an hour daily. So we can’t do anything.”

In this way I was there up to 11.10 but no one was there to solve my problem. Then I have asked her where the complaint box is? She replied you can not do anything against us. You may either wait or you may go now.

This happens with me second time. Last time also when I had lost my cell I went there and asked the lady to block my card as it is postpaid connection. She replied first put the complaint in police station and come with complaint document; I told her I am going to put the complaint in police station. But first block my card. Even I had shown her my ID proofs as she is saying that how can we believe that this card is on your name?

Now tell me whether it is a customer care office or customer harassment office. any queries call me on [protected].
Please tell me what to do?

bharti aritel — deduction of currency

Dear Sir,

My mobile no: is[protected] without subscribing for Yahoo zone the airtel mobile customer care are deducting Rs.10/- every week. I have been contacting the customer care 121 and mobile customer care no[protected] there is no response from them, they just disconnect this shows how the private company work and they talk a lot with A.R. Rahman as brand ambassdor

lavanya ashwin
[protected]
[protected]

Airtel — Wanton removal of money from card

Sir I am a prepaid card user . Every time I recharge my card Rs20/- is cut from my amout citing various excuses Cricket sms .Airtel radio etc.This is done every time I have a balance of Rs20/-Will thid day light robbery stop.I have not authorised any one to take money like this Let me know how many times I must approach the customer care .The number which has been victimizing me is [protected].Will the company guys approach this guy and ask him to refund all the unwarranted removal of money from my card as various charges.

Airtel — without any downloading deduct my money

dear sir,
myself sumeet thakur,today at 07:45 pm to 08:15 pm i recieved 2 messages from airtel,the messages were thank you for downloading suden strike and you have charged Rs 99 and and flintoff power play cricket you have charged Rs 99.at my mobile.and then i called airtel customer care no 121,[protected],12118 but i didn't talk with any customer care representative,because they doesn'nt connect call with them.i have tried so many times but they doesn't connect.and i sent complent messages on 121 c.c no.but they didn't give any suitable response.so i request you please take some strong action against them, sir i always phase that problem from airtel site.i want my money (198 Rs) back because that is my hard work money.and airtel take easily.

Airtel — balance deducted by Airtel within 24 hours without any service activated by us

Respected Sir,

I am Yogesh, i had my Airtel sim connection more than four years, now from few days Airtel mobile is deducting my balance from time to time, we had register a complaint to Airtel customer care but they always tell us that on your mobile some services have been activated, but the fact is that we haven't activated any services. They had deducted our balance with in 24 hours after recharge. some days before we again registered a complaint to custmer care to revert back the balance they had deducted, they had done that but after some time they had deducted again.

Sir same situation came again, Airtel had deducted my balance, yersterday on date 14-march-2010 i had e-rechared my mobile with RS 60.00/-, and got balance of RS 52/-, on next day means on 15-march-2010 when i checked the balance after doing some calls, balance is shocking only RS 18.60/- are remaining. I don't know where is my balance is gone or used.

Same case is held with my 2nd mobile also. so i didn;t recharge that mobile this month (march 2010).

Airtel custmer care always told us that, they will not deduct our balance again. All services had been disabled previously by customer care after our request. but still they were deducting our balance. If we have any urgency and there is no balance in our mobile then what will we do.

So I am very frusted with the service of Airtel, i want to Register complaint against Airtel in Customer court. Please advice what steps to be followed for registering complaint.

Thankyou
Yogesh katkar

AirTel — Deducting Balance by activating the services without my knowledge

Airtel activating services without my knowledge and deducting amount my account. Few days back, suddenly my balance was reduced by Rs. 20. I was shocked and called to airtel customer care. They told, Friends Chat was activated from my side before 20 days. But i didnt activate and also i didnt receive any notification of activation of service and amount deduction. i argued with Customer care executive and he refunded Rs.20. My Mobile no. is [protected]. Is this the way of India's No.1 mobile service provider earning money? If they do like, they will reach World no.1 company by cheating common man.

Airtel / Mobile Phone — Airtel Mobile Phone-Deduction of money without information

Hi,
I am airtel mobile user bearing number:[protected].my balance got deducted by Rs10 for subscription of Airtel blog which i didn't subscribe at all.
I contacted customer care but they are not taking any action so please refund my money and avoid these type of subscription.
My details of complaint are here:
Subscribed Date:01/12/2010
Time:14:36
Request Reference No:CBDCC[protected]

AirTel — deduction of money without subscription

Airtel......

I think airtel is a very big company which can earn more money from customers without prior information also....

I am using for the past 3 years....
But suddenly a msg came from airtel blog that " you have been subscribed and charged Rs.10 per month".....
what nonsense is this??

how can they do like this without any subscription made by a customer?

if it goes on like this.......then per customer Rs.10 .. imagine if it touches around 1000 customers -->> then 10 * 10000 = Rs. 100000 ..

All these money are from customers only.....

I hope airtel will do necessary action to control these things..

Else many customers by chance can get migrated to other service provider as Govt. of India has announced new scheme by just making Rs.19.. ( Rs. 19 is much better than Rs.10 to get deducted with prior knowledge from customer)..

Airtel — Balance Deduction with out my knowledge

Hi

I have a deduction of 120/- at random within 15 minutes. I asked customer care people they asked me wait till 27 January. And again and again some Service reply is coming and they are deducting my balance. This is a prepaid connection and how can i stay without balance as i use this number for official use. my complaint number is CBDCC[protected]

Consider this complaint as high priority. As i need to keep balance in this phone. And please make this service request off from my phone. And try to revert My balance back as soon as possible.

Aditi
[protected]

This was a very bad expirice using AIRTEL. I`m using airtel from last 6 year and never faced this kind of behaviour. Now i guess i need to search some other service provider with better customer service.I`m calling your representatives again and again but i`m not getting any kind of reply from them.

Sir

I talked to your representatives many times, they told me this deduction was because of downloading. So i want to make it clear, i have 99 rupees unlimited download pack and i renewed it on 22 Jan 2011.I have no other service for which you can deduct balance. Your representatives asked me to resolve my issue till 27th Jan 2011. I called them on 27th Jan 2011, they had an excuse that they need time and will resolve my issue on or before 31 Jan. Sir I`m not getting option of talking to your representatives directly when i`m calling your customer care number. Can i get explanination on this?

That 120/- rupees deduction was without any reason and today is 31 Jan 2011. As per your representative i should get my deducted balance back today. I need a reply on it as soon as possible.

Regards,
Aditi

I`m totally disagree and unsatisfied from your services. I called you customer care from diffrent number. And i got to know you have put it as Airtel Live charges. This diduction was made in just 5 minutes. How can you deduct 120/- for 5 minutes browsing first thing. Second thing i was using Mobile office only not Airtel live. And i know these setting very well. So kindly give proper details of this deduction.As this is a fake detail you are giving me. And please atleast stop fooling people like this.

I`m totally disagree from your Representatives replies.

Hi

I got 100/- in my balance back. Please do a favour. Activate Customer care number for my number. As because of this complaint it is not working for my number now. And if possile please give the details of this deductions. So that i can take care from next time.

Thanks for your support.

Regards,
Aditi

Airtel — without my knowledge that get money from my account

My mobile number is [protected].I have been using this number for the past 4
years.
Feb 17 2011 Rs 10 was debite for subcribed BALLYWOODITEMGIRLS. but i didnt
subscribe this service, then I
called to airtel cust care and expliened about i didnt activate that sevice,
and they didnt give the correct infomation
for the subcribe. and they assured to credit the debited amount and they gave a
due date on 28 feb.My number is [protected]. but they didnt response for that.
After that I called on 26 Feb 2011 because again Rs 10 has debited from my
account. then I request to deactivate the service and they gave me a complient
number again[protected] duw date is 1 Mar 2011. i tried to called on 4
Mar call but my call not reach to the customer my number has blocked to talk to
customer care executive.
Still i didnt get the proper reponce.

AirTel — CHARGING WITHOUT ONE'S KNOWLEDGE

I use airtel mobile service. I have been charged many times for hello tunes for which I never requested but when I complaint they say I have activated it which is not true. Also I have lodged complaints few times and they said they will deactivate but they did not. Even after informing them they send sms that they have renewed for another month and my callers get some unwanted filthy cine songs which they and I do nto like.

It is a criminal activity and cheating and looting. If they charge all the innocent people Rs.30 per month they can easily make millions each month.

This kind of activities by anyone should be stopped.

All users of Airtel must check whether they have been charged without their knowledge and permission.

Also all users of Airtel should join together and take action to teach them a lesson.

Kamalesh

Air tel india ltd — regarding deducting money

Sir
They are deducting Rs10 on my prepaid account mobile no-[protected] on[protected],If i asking customer complaint centre they told that you are activating Air tel radio, but i am not acivate at any day, this not only my complaint , these type of cheeting happen with many others also especialy in villages.
Please advice me regardig this.

AirTel — deduction money without knowledge

sir,
iam having 2 conection with airtel vide no[protected] and [protected] both are working.but i do not know how they deduct some mony from my balance against some stupid services which i never opt as my knowledge,as per message i am trying to get rid of this problem but nothing happend.pls help me out otherwise give me some qlue for legal action. i have given 100 msg on 1210 for stop but all useless.pls gide me what should i do ,should i make hunger strike infort of their office.mony is verey costly now.kindly sugest me local office in kanpur.

Bharti Airtel Ltd — UNWANTED SMS

Receving frequent unwanted promotional sms . Those sms are mostly related to property dealing related. I have repeatedly requested Airtel to stop , but not attending my request.

I thought Idea Cellular customer service people did not have enough knowledge about their product and could never answer any query satisfactorily.
And I thought Airtel was much better than the rest.
Well..guess what! I was wrong. And i have no qualms in admitting it.

Airtel has the worst service ever.
I got myself a new Pre-Paid connection ([protected]) to get my BB activated.
After activation of the card they said BB would be activated in about 24 hours.
I took about 3 days actually to get things started.

And the moment I started using Airtel, automatic deduction of Rs.60 took place. And for what - the filthy service of FriendzChat and some Astrology [censored]e.
I contacted their customer service and they said they would look into it. But for a good 5 days there was no response.
And umpteen calls later when i finally got through a customer executive, i was bound to lose my temper (for having answered the same lame questions over and over again).
The outburst of anger came as i used a single profane word (and I'm not apologizing for it - EVER!)
The agent has the audacity to say- "Sabhyata se baat keejiye"
Well - Mr."Sabhyata" if only you guys worked with "sabhyata" users wouldn't have to lose it on you.

Secondly - having spoken to their manager - a certain Mr. Mukesh who assured that the deductions would be refunded that very day - it was no surprise that for the next 4 days there was no such transaction made.

And to top it all - they even blocked my number from being connected to the customer care service numbers (121 and 198).

This is surely a silver lining for Airtel.
If you can't handle a customer and complaints against their company - the best is to block the customer.
I say, it's a wonderful scheme to keep customer at bay. But do they realize that Consumer Forums do take up our case and fight for us.
Let them also remember that the common man is backed by the media.

If I wish to indulge in charity- it is my choice where and how I give my money. I will never appreciate a brand like Airtel STEALING my money from my account.

Airtel — unwarranted reduction of money

inspite of complaining to customer care to deactivate FS (full song) download, which i had never activated, daily 5-10 rupees are still being reduced from my numer[protected].
i want FS to be deactivated and the deducted money to be refunded.

Airtel — money got deducted without my knowledge

Hi,
My number is [protected].

My account had been deducted without my knowledge and I keep getting hell lot of messages.I had charged my phone for rs 250 and had not made many calls and one day when I really wanted to make an urgent call I found there is no balance in my account..They have started some kind of SMS service without my permission. I want my balance info /transaction details and unwanted deduction back .

I tried to call 121 many times, but it never connects to any custmore service officer.

Please look in the matter.

Vishnu,
[protected]

Airtel — taking my money without my requ

i am having my airtel number[protected] airtel will send a silent message offereing somethin and deduct Rs.30 from the balance amount from my prepaid account.

I have complained many times but they dont care and go on deducting

Please help me in recovering the money.

U.K Palaniswamy

email. [protected]@hotmail.com

Hi Rakesh,

My issue has not been resolved completely.I am still getting lot o[censored]nwanted messages and some more amount has been deducted.

Could you please look into this.

Regards,
Vishnu

Airtel Telecommunications — unwanted deduction of balance

Dear sir
Airtel deduct my prepaid balance of [protected] connection on 15th may morning of Rs 139.08 without any prior instruction or any massage of deduction and after lots of complaint registration, he didn't fulfill my complaint and not refund the deduction amount in my prepaid mobile account,and today he refuse my complaint ,so sir please take necessary action towards same

Thanks and Regards
Mohsin Pathan
[protected]

Complaint no.CBDCC[protected]

sorry i do want use this company because it deducted my balance time to time and after complaint it not return my money any time...

Airtel Mobile Service — Amount deduction without my knowledge

every monday i was deducted about Rs.10 from my mobile number [protected] .
no response from network providers
they are whole cheaters

Airtel — deduction of money in spite of my request for deactivation

sir, my telephone no is [protected] and few days before i have got a message for deduction of money from my balance due to ved io parlou service and on 21 august i complaint about it and requested to deactivate this service. after 2 days I received a call from airtel that my service has been deactivated and money deduted has been credited on 23 august . inspite of that today on 24 august i received 3 messege from AD 54321 stating that this vedio parlou has been renewned and airtel will charge and deduct amount daily from my account.

your goodself is requested to pl help me to deactivate this ser vice and credit the amount deducted from my account.

thanking you and hoping for an early favour.

Ramesh Kumar Salwan

Bharti Airtel — Deduction of hello tune charges without accepting the request

Respected Sir/ Madam,

I want complaint against airtel's hellotune service.

First thing Airtel making a call for hellotune request and other services are from direct numbers( might be computerized programmings generated), but there is no such indication services. Hence we are unable to pick the call & back call it the service is automatically get activated.

Same thing happens with me, myself sachin gaikwad & one of the customer of airtel with mobile number[protected] becomes the victim of their system fault.On date 23/09/2011 i had missed call from [protected] which from Airtel hellotune service, when i called that number i listen the information regarding their services & ended the call. But immediately i got the message from airtel that i choose a hellotune and 45 INR are deducted from my account immediately. This is there system fault 100 %,i know they will prove that i dialed this number & choose the particular hellotune.
But i want system more easy to distinguish between the real number & Airtel service number, this is going to help millions of mobile user as they are facing the same problem of deduction of balances due to mobile service providers system fault, better give the consumer a chance to choose to call or not.

please do the needful.

Kind regards,
sachin

Airtel — deduction of call charges very high/ complaint not attended by 121 customer care officer, behaviour was very rude

my airtel mobile no. is [protected] , airtel deducted very charges against my plan of 1.2 paisa per second. when i call on 121 , they behave very cheaply and deactive my customer care service also. now i can not contact to airtel. only solution is to throw th sim.

THE KNOWLEDGE TIMES — Not Refunding Money

Respected Sir/Madam,
i've send my money to this company for doing a part time job . but this company doesn't provides any job or money.
so i'm requesting to solve my problem, as well as get my money,

Namaste Mr. Kumar,

This is to inform you that your concern listed on 31 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste!

Ref: Email dated[protected], expressing concern regarding balance deduction without your consent and requesting to refund, deactivate from your airtel mobile number [protected].

We thank you for writing to airtel and the opportunity to assist you.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

We have verified the details regarding your account and our records indicate that the charges of Rs. 74/- has been deducted from your account towards download of Spunk Models through airtel Live on[protected] at 11:27:27 PM.

As a one time benefit we would credit the deducted amount of Rs. 74/- in to your account within 24 hours.

We request you to dial *121*2# (Toll Free) to check the details regarding the available balance and validity.

We request you to dial *121*5# (Toll free) from your mobile phone to know the value added services currently active on your number and to deactivate the same.

In order to avoid balance depletion, we request you to save the Mobile Office settings as your default settings and delete the airtel Live settings.

Service message:

If you wish to stop or disable the service related SMS received on your mobile, we request you to follow the below mentioned path:

Step 1: Go to Menu - Message - Service inbox settings / PUSH SMS - Off status. (This path may vary depending on the handset)

At airtel we believe that our customers' inputs and feedback helps improvise our services and ensure that we strive towards achieving customer satisfaction.

We assure you that we will incorporate your feedback in the best possible way in our processes.

Please do write in for any further assistance.


Warm Regards,
Bapu Gouda
customer care executive
bharti airtel limited.

Bharti Airtel Ltd — PUK code required

i have an airtel mobile no. [protected] i am asked for puk code because of entering wrong pin code kindly send me my puk code

Namaste Mr. Venkat,

This is to inform you that your concern listed on 31 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Venkat,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Dear Customer,

We are unable to process your request as:
1. The mobile number or fixed line number is not mentioned in your e-mail
2. The mobile number or fixed line number mentioned is not in the correct format.

IMPORTANT:

· For airtel mobile number related assistance, kindly mention your ten digit airtel mobile number in the subject of the email. E.g. 98XXXXXXXX

· For airtel fixed line and broadband related assistance, kindly mention airtel fixed line number along with STD Code in the subject of the e-mail. E.g. 011-4XXXXXXX

· Please do not include any space or special characters between the digits.

Warm Regards

airtel customer service

bharti airtel limited

Namaste Revnag,

This is to inform you that your concern listed on 31 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel — Monthly Bill plan

Without my permission Airtel has changed my monthly bill plan form Rs.50/- to Rs.298/-.

I want my earlier plan. kindly change my monthly bill plan to Rs.50/-

i want my bill on my emial adrees.

march month bill not yet received, my post paid bill mobile no.[protected]

AirTel — No Offer

Dear all.. i'm using Airtel for the past 5 years.. network is very superb.. But they giving very very less offers.. While Tata DOCOMO came to tamilnadu. at that time time they giving many offers..then DOCOMO not reached that level.. so all are using Airtel.. So they came as it is.. NO OFFERS!!! ..STD are very high cost compared to other network. I think they are cheating us.. so try to avoid... we can go to other network. Now they announce Diwali offer 301 for 301 full talktime.. in this offer rich peoples only recharge.. what about middle class and low class..

AirTel — no offer from Airtel

i have been using Airtel connection for a long time.i am very thankful to Airtel for giving excellent services and offers in my past days.but at the moment something went wrong somewhere. it means now a days i am not happy with their services. its long time since i got any good offers from their side. i dont know what happend to such a good reputed company like Airtel.if it is going like this i am sure that everybody will change their connection.it will happen soon.

if i am talking about their customer care service this page wont be enough. now a days some executives are attending the calls . infact they dont know what Airtel is giving for cusomters. they are leading into trouble.and also they are giving wrong informations.its rediculous.

please give updates about Airtel and services to the executives who works in customer care.i dont have the habbit of blaming any1 but i am compelled to register the naked truth. this is not blaming but i am tellling the truth

mob[protected]

Bharti Airtel — New Connection

New connection was taken on 16/02/2011 but still it is not activeted and their exucatives are not responding to call. List of exucatives and their contact numbers are

Varsha [protected],
Disha [protected],
Sales Agent [protected].

Please tell me the procedure for filing the complaints.

Bharti Airtel Limited — New Connection

It’s like harassment if company is not able to provide services than why not come straight forward with the same statement? Why company use to waste others time, if Airtel is not having option to provide number as discussed earlier than we can spend out time with other service provider for particular number, if company use to be straight forward than it could save our & company’s own precious time.

It’s ok if company is not able to do something as consumer said for, but please next time never mark someone in queue, we know m/s Bharti Airtel Limited is being famous to not resolve the complaints but we were not being aware that existing customers cannot get same number in new series also.

Well Ms. Rekha Kesharwani & Ms. Hemlata Airtel Presence Officers, thanks as you wasted our time by assuring us for call back & being disappear, next time never do this again with anyone else otherwise trust would not come at Airtel anymore whatever trust remains now.

With Thanks For Nothing & Regards as Airtel Proven to be as We Expected.

Ak Mehrotra
[protected]

Mr. Rakesh Kumar please keep this thing accepted now that you peoples who belongs to presence are not for doing anything and this is just only t show like company is listening, as rekha kesharwani, hemlata, and other so many officers are not able to resolve a simple issue of new connection [protected], we get to know that you people would not do anything thats why we had started to use other service providers as our new channel partners and those companies are really so happy that they found customer like us who use to leave credit balance with them and having many connections which providing them a better business. so Mr. Rakesh you may kindly requested to not show fake things as airtel presence never like to sort out anything, may be this department is not having even a single authority to do anything than how come to sort out any problem?

We hope you would not missguide us anymore.

Ak Mehrotra

airtel presence is just a show peace like. as airtel presence failed to solve the issue of a new connection within three months (more then three). This is Airtel.

AirTel — no information about the plan

Dear Sir,
I recharge my cellphone with the top up of Rs110/- before topup my plan was 1p/s. After recharge my top up my plan automatically switch over to 1.02/s. for this plan neither company nor his agent( Wadhwa communication Panipat refineryt township Panipat ) informed me about the plan that your phone automatically transfer to the new high rate plan.When I asked to the agent than he says that company did not tell us that the plan will be changed.
so company is not giving the proper information about the plan they are cheating to the customers. I want my old plan which was 1p/.
Please take the necessary action to the Airtel service provider.

sartaj
[protected]

Namaste Mr. Kumar,

We would like to inform you that your concern listed 30 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

No. The problem is not resolved yet. It has been more than a week I raised a complain here, also It is been more than two months I have raised a complain to Airtel. No action as been taken till date.

Namaste!

You wrote in on[protected], requesting for change bill plan for your airtel mobile number [protected] and along with other airtel mobile numbers.

Thank you for your mail to airtel and the opportunity to assist you.

We regret for the delay in responding to your email and sincerely apologize for the same

We regret that we are unable to cater your request, as the mobile number is not subscribed in your name.

At airtel, we enforce the most stringent security measures regarding customer's privacy. Hence, we request you to forward the mail only from the subscriber's official email address to proceed further.

We hope that we have been able to address your query.

Please do write in for any further assistance.


Yours Sincerely,
Janani DG
Customer Care
Bharti Airtel Limited

AirTel — trouble in internet connection

I am Manoj Kumar form Parsa Bazar(Patna) have a problem to not detect your internet service with my PC.If I connect sometimes whenever then within 3-4 minute my mobile automatically disconnected.
So, reply of my problem for easily connect.
mob.no. [protected]

BHARATI AIRTEL — Service Issues

Hi My name is Sagar Pawar a resident of Belgaum, Karnataka. I have an Airtel pre-paid connection and my cell no is [protected] . Of lately I am having serious issues with the service provided by Airtel I had activated the World Cup Cricket score pack which was being sent via number 33331 previously it was a monthly supscription and I was being charged on a monthly basis but now I am being charged for ever message i get from that service I tried calling customer care but I was not able to speak to any of the representatives even after being on hold for more than 30mins .I also get voice messages when I make a call that my balance is low even when I have balance of more that 25 Rs. That is pretty annoying as I have a one year subscription. Can any tell me how can I cancel the 33331 service ?

Hi
I think you may have to call to the Customer care executive to unsubscribe the alerts.

Otherwise please go thru the following link

"http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Mobil...⇄

to identify your subscription &
then type
To unsubscribe, SMS UNS <Service code> to 53333 eg. UNS News and to resume services SMS R <service code> to 53333.

Hope this information helps you.
Love & Light
O

Airtel — Problem in getting net access

i was using airtel internet for the last 1 year and for the past few months i m finding a delay of atleast 10 to 15 days every month to access the net.I file a complain in the customer care but it was good for nothing.My no. is [protected].I want to get it right otherwise i will file a consumer case against airtel.

Bharti Airtel Ltd. — Internet connection issue

To,

Bharti Airtel Ltd.
M.P. Nagar Zone-I
Bhopal (M.P.)


Subject: Internet connection Issue


Sir,

I wanted a connection of internet therefore I visited on your office on 11 April 09 and talk to Mr. Naresh Dabi(Sr.Officer-Sales/ Telemedia Services) he came my home and committed that your connection will done by 13 April 09 and he takes 600 Rs as installation Fee. I am regularly contacting him and every time he committed that I am on the way and your connection done by today EOD.and when we contacting him 20th April 09 he said that we are not able to give connection due to some technical difficulties when we told for solution he did not give proper answer and finally we told him for connection or refund our money he said that we refund your money.

So please give us connection or refund immediately




Regards,
Tarun Dey.

Bharti Airtel — Not able to Solve my problem and Not Discontinue my number

Dear Appellate officer / Nodal Officer / Customer care

This Is Piyush Gupta. My Airtel Number was 0 [protected].

As I have inform to you and customer care so many times in last 6 months.
I have mail approx 25 times to customer (121) and approx 10 times to Appellate officer / Nodal Officer. I have tried to his contacts numbers [protected] / [protected].

I start to give mail to customer care on December 24, 2008. That time my [protected] was working. My issue was, I was not able to make STD land line some numbers. I have given that numbers to customer (121) by phone or by mail.

I have clearly write on that mail please solve my issue or discontinue my number. They did not solve my issue or not close my airtel account


I have all mail as record and reference numbers as record, which I have sanded / received from airtel.


Here is the list of some reference numbers, which I have received from Airtel………….

[protected]
[protected]
20465641
20433384
20411994
20377080
20338526
20264764
20240503
[protected]


Now I am not using that Airtel number.
I want to clear my outstanding amount regarding number [protected]. But no buddy is replying. Every time I receive a reference number from customer care side and they said executive will give reply 48 hours or so.


I have not received any call from Airtel Side.

But on Saturday I received a call from unknown number he him self say mediator from Airtel and consumer. He was saying he is an Advocate. Ha was doing loose talk. If he was from Airtel side then please inform him do not do like that other wise I also can take some action against him as well as against Airtel. Because I have informed so many time to Airtel regarding my outstanding balance. He is a third party recovery agent, Airtel hire him for recovery.

How would I know, he is right fellow or not. And why I give that much of amount. I will give my actual bill what ever is outstanding…

I am again requesting to customer care officer / Applate officer / Nodal Officer please pay attention in my case and take some action regarding the same. I want to clear my account As Soon As Possible.



Thanx
Piyush Gupta
0 [protected]

Airtel — Internet and Phone Does not work

I am suffering with the pathatic customer care service of Airtel.

My phone and broadband have not been working for many days and I lodged a formal complaint 5 days back. After multiple reminders and calls they made my phone working but not the internet. After my continuous followup and new complaints, I only hear that it will be done soon. But no one cares in their customer care. They keep giving new numbers to call and speak with those people as if I am on their payroll to handle all these logistics.

I have suffered major embarrasement as I could not use internet for couple of meetings with my clients. This results in my loss of my productivity and also adds to so much of frustration. I would request an action against such irresponsible companies for lack of their service quality.

Moreover, as per law if the phone or internet is not working for more than 3 days, I should be paying them the rental. I received a new bill today. How do I refuse? I fear they will create more problems if I refuse to pay.

when i start using internet then the airtel officer says that you have plan of 499 but give features of 599 now they give us 599 and also the bill comes 599 if they don't do it 499 oterwise i wil case in court.

when i start using internet then the airtel officer says that you have plan of 499 but give features of 599 now they give us 599 and also the bill comes 599 if they don't do it 499 oterwise i wil case in court.

Airtel — activate services and net problem

am getting an awful response from airtel. they have activated some services from airtel live on their own and i keep on losing money.some services automatically activated on me connection...and money deducted..kindly solve my problem as soon as possible..deactivate those unwanted services...
my no. is [protected].my frenzo chat also not working from many days.i using frenzo chat from about 1 yr..but due to network problem m not able to chat on frenzo..kindly solve my problems..thanking u.

airtel ltd — UNSUBSCRIPTION SERVICE

RESPECTED SIR /MADAM
PLEASE UNSUBSCRIBER THIS GAME SERVICE

THANKS AND REGADS

[protected]

Airtel — if we call customer care that gives an error message

dear sir,

if we call customer care that gives an error message like this
my airtel no is [protected]. & my name is gobiraja.s
pls help me to call the customer care as soon as possible

Residence — DEACTIVATE MY IVR

Dear Sir/Madam

I have changed my landline number to [protected] and if i call my old number [protected] it says that my number has changed. So kindly pls de-activate this IVR.

Thanking You

L.SUBRAMANIAN

o, .k..

Airtel — Connection not available error while connecting to the internet

Hello,
I have my existing Airtel Prepaid connection since 2004 and was working fine till 6 months back.I am getting very strange type of problems
1. I cant do SMS from my existing SIM even after changing SIM and mobile handset altogether.
2. I recently brought a new NOKIA C6 to use internet connection.But even after making all the correct settings everytime I am receiving the error as "Connection not available".
If I use other SIM of different service providers it works well.

I lodged a complaint# [protected] on customer care but didnt got any response.

Please do the needful.

Thanking you
Amish

Hi, I am Surajit. I have a problem with my internet( Airtel) connection. when i connect my handset with my PC, PC taskbar show the connectivity( speed 7.2 mbps). But internet explorer cab not display the webpage. Pls help...
My cont No:[protected]
E-mail: [protected]@yahoo.com

Airtel — internet not working from last 5 days

Hi,

This is to inform you that internet is not working from last five day when i am calling to Technician he is asking for money and on daily basis they are saying that today they will fix my problem but still noething has happents.Is there any one who cna assist me on this

Airtel — Internet connectivity problem in our circle

Dear sir/madam,
I m a prepaid user of airtel, my no. is [protected]. Again i am comlanig that in our circle from 4 days internet is not working. I called customer care to solved it, but nothing happen. This type of problem i and my friends and relatives are facing from two months i made several complain to custoer care but nothing happen. I recharge my account 148, i think i m wasting money and time. i'm feed up of this service, please provide better service, else there are many mobile service provider give cheaper internet pack and excellent service.
Thanks.
Md.Iftekhar Alam
Gogri, Khagaria, Bihar

Airtel — MOBILE INTERNET PROBLEM

My self RAJKUMR JAIN my mobile no [protected]
I have AIRTEL GPRS packege activated in my mobile & I still have approx 300 MB of gprs balence with a validity till 19th march.
however when I tried to use mobil internet the money is getting deducted from mobile main balance(APPROX RS 100) and not from GPRS balance.
I talked with at least 5 costumer care persons and none of them resolved my problem. 2 of them have disconnected my call without listening the problem. I am still facing the problem & I hope u will be help me & take serious action against AIRTEL


THANKS & REGARDS
RAJKUMAR JAIN
MO NO-[protected]
DATE 11/03/2012

Bharti Airtel — Internet not working

I had Internet broadband connection. From February first week my Internet stopped working. So I went and registered a complaint with the Airtel outlet about the issue. The complaint was registered on February 14th and I clearly mentioned in my complaint that my internet was not working from last 5-6 days. They told me that someone from the Airtel office will come and rectify the problem. But the problem was never resolved. After repeatedly calling them up and going to their outlet for resolving the issue, I finally cancelled the connection on 24th of February. The executives working in the airtel outlet told me that I will get rebate for the month as I never used the internet facility from Airtel. But now after cancellation the collection department from airtel is repeatedly calling me for paying the due amount for the February. Even after explaining them the situation and that I was told that I will get rebate for the month I am still getting those calls. Moreover they also try to intimidate me sometimes by using abusive language. This is really not acceptable from a company of Airtel's stature.

Namaste!

You wrote in on 30/07/2013, with an issue about not being able to use the Recharge coupon and the inability to active 3G service on your airtel mobile [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We regret the inconvenience caused in this regard.

We request you to follow the below mentioned procedure to recharge the coupon through USSD and IVR,

USSD Option
1. Dial *121*3#.
2. Enter 16 digit PIN No.

IVR Option (Not applicable for all circles)
1. Dial 123 and select recharge option
2. Enter 16 digit PIN no.
3. Press 1 to confirm.
4. If the PIN is entered wrongly 3 times, 123 IVR will be blocked and will open next day.

Kindly revert with the below mentioned details if problem persists,

* Amount of Coupon card
* Serial number
* Purchase date
* Error message

Once we receive the details, we will attend to the issue as soon as possible.

We request you to recharge with different 3G plans to avail services mentioned below:

Recharge : Rs 255/-

Benefits : get 1 GB of 3G Data.

Validity : 30 days.

Recharge : Rs 455/-

Benefits : get 2 GB of 3G Data.

Validity : 30 days.

Recharge : Rs 955/-

Benefits : get 6 GB of 3G Data.

Validity : 30 days.

Please dial 12131(Toll free) to know the Best Scheme, Reduced rate Calling Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for you current plans.

Please dial *121*2# (Toll free) to know about the balance and validity.

Please dial *123*11# (Toll free) to know about the 3G balance and validity.

For any online technical assistance for GPRS, you may contact our 24x7 helpline at 12118 (Chargeable at 50 paisa for 3 minutes).While calling from other service providers, please dial [protected](Chargeable as per the respective network charges).

We hope that this response has addressed your concern suitably.

Please do write in for any further assistance.


Yours Sincerely,
Nikesh Babu
Customer Care
Bharti Airtel Limited

Namaste Akanjana,

This is to inform you that your concern listed on 30 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Yogesh,

This is to inform you that your concern listed 30 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Pravin,

This is to inform you that your concern listed on 30 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Pravin,

This is to inform you that your concern listed 30 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Pravin,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Yesterday I choose a plan for Airtel 3G services of 11 rs for 10 MB. I just opened 2 pages of internet and my 11 MB gets used in that. Previous when I was having 2G plan then those same pages never took 2 10 MB. Infact if i surf whole day on 2G then also my data account never reached to 10 MB in a day but on using 3G services in 1 min my 10 MB data gets used without even downloading.

On calling 198, and 121 when I select option for talk to customer care... it just say.. dail *123# to know your balance.
What the [censored] is this going on?
I am not even able to talk to customer care. Is this [censored]ing services are provided by Airtel.

My contact number is [protected]

Sir,
I have not received any call from Airtel customer care from last friday. I waiting for your call.

And next time provide a direct number where I can call you, please mails, complaints customer care are just useless.

Best Regards
Deepak

[protected] Some Deepak from airtel called me and said "Sir, you have a complaint regarding Airtel 3G services, how can I help you".. that's it. he listened to my complaint and never called back regarding the solution.
After that I called on that same number around 6 times in last 3 weeks but all the time they said.. Sir tell us about your problem and we will get back to you.
What the hell is going on?
Is there anyone in Airtel who is alive and listen to the customer complaint seriously.

AirTel — 3g services

i am using 3g services for my mobile [protected] from 18th april. previously i was using 2gservices. before to this date, the airtel called on my mobile and offered 3g for rs 100 and mentioned that the bill will be charged only for downloads and not for browsing. after that i got a message asking me to pay charges for 3g a sum of 6830 for which i denied the payment and registering the complaint.

I didthe biggest mistake of my life just 3 weeks ago. tHe mistake was i bought an airtel 3G net setter and dongle sim. MY sim mobile number is [protected].To start with It was supposed to get activated within 24-48 hours. Bugt after having spent so much and so much fight i got it activatedafter 5 days. i was alerady fed up with the customer care service of AIrtel who doesnt even know how to behave to the customer orhow to support their product. In the 3G console which you get in laptop the helpline number given is[protected] But if you call that number they wont support any issue with the 3g service. THEy will just provide you some invalid numbers to call. to add on to the problems it stopped working 3 days back it started saying "it cannot connect to the remote computer hence ports are closed". I called up customer care to understand what the problem was but again no use. the i assumed that it could be because it went out of balance. Then aftergetting advice from the airtel offic ein my employer campus i recharged for 675 and still the problem remained the same. i called up customer care but they said the data has not been added to the account with respect to the amount paid. INfact there was .01 MB data which was left before recharge. I called up CUSTOMER CARE([protected]) 4 tIMES YESTERDAY. tHEY WERE NOT ABLE TO SOLVE THE ISSUE AND NOT ONLY ThAT THRICE THEY ABRUPTLY DISCONNECTED THE CALL AND ONCE THE EXECUTIVE SAID HE IS TRANSFFERING TO THE SENIOR EXECUITVE BUT IT RANG FOR AROUND 10-15 MINUITES BUT NO ONE TO PICKUP AND I DICONNECTED THE CALL SINCE I HAVE BEEN CALLING FROM MY VODAFONE NUMBER AND LOSING MONEY EVERYTIME I CALLED. I EVEN SAID ONE OF THE EXECUTIVE THAT CALS ARE GETTING DISCONNECTED ABRUPTLY(EVENTHOUGH I CALLED FROM AN AREA WHERE I HAD FULL SIGNAL)SO TAKE CARE OF IT.I ASKED HIS EMPLOYEE NMBER BEFORE STARTING THE CONVERSATION BUT HE REFUSED TO GIVE INSTEAD HE SAID HIS NAME WAS HARIPRASAD. AFter having spent so much money my issue is unresolved. i Want my money back as well as i want them to take back their device and give back my money. since the consumer laws in india arenot so strong as in some other countries where i have worked before things like this heppen daily. ateleast i found this forum here andI BELIEVE THIS POST CAN HELP ME GET OUT OF MY ISSUE AND HELP MANY OTHRS WHO PALN TO CHOOSE AIRTEL. i hope i get a reply.

MY contact number is [protected]

dear rakesh ranga, pleased to hear from you that the matter has been resolved. now, how much do i had to pay.

Namaste Mr. Mohanty,

This is to inform you that your concern listed on 29 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Namaste Mr. Mohanty,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33