| Address: South Delhi, Delhi |
Q. What is this ?
A. This is a detailed description of the internet connection provided by Airtel via its outdated and substandard internet modem provider Beetel. Please notice that the highest download speed attained is 2554 kbps (2.5Mbps approx) and the lowest speed attained is 804 kbps (0.8 Mbps approx). Surprisingly for everyone, fluctuating speed is also not the issue.
Q. What is the issue ?
A. As specified above the highest speed attained is 2.5 Mbps. Ironically enough, I am subscribed to the 8Mbps (Pfft!) Plan Rapid 30 GB according to which I get 8 Mbps upto a 30 GB download limit (A limit that I have not exceeded till date) following which the speed changes to 512 Kbps (which funnily it always changes to for the last week of the billing cycle regardless of the downloads) as of 27th April 2013. Whats worse is that the plan before this 4Mbps (Pfft! Again!) Turbo 30 GB according to which I am entitled to 4 Mbps upto a 30 GB download limit (Needless to say I've never received such a speed or a download limit) following which the speed changes to 256 Kbps (the same last week pattern is followed) as of 27th August 2011.
According to the above Airtel has been ripping me off of hard earned money for the past 1 YEAR AND 9 MONTHS ATLEAST (Customer care first refused to give me details of my previous plans claiming they had no record but gave in after they realised I wasn't buying their ).
Also, about 10 days ago, which is when the technician visited I was told that this speed issue would be rectified by 27th May as that was the date of my billing cycle. Today is the 29th of May and I still see no rectification.
Q. Why have I uploaded this on facebook instead of filing a complaint with customer care?
A. Customer care refuses to file complaints, they say they are not authorized to file such complaints (because obviously you need authorization to take complaints right ?). If I request to be put through to someone senior i.e. someone who can take a call on the issue I am put on hold till I don't disconnect (Obviously I am being charged for these calls also since Airtel has decided to charge customers for customer care). The technician who came over to look over the issues I was facing also refused to take forward the complaint saying he has already shown me more than he is authorized to and cannot further delve into the matter and suggested I call customer care (its a vicious cycle of passing the buck).
Q. Why the technician was called in the first place ?
A. The substandard moden from Beetel was giving me trouble as usual, all lights were on, internet was said to be functioning properly but obviously there was no internet. Even the technician and technicians before him have clearly said that the modems provided were pathetic and it would be better if I purchased a DLink or Netgear modem instead from the market.
Another problem faced is that my landline remains dead more often than not. One technician claimed that the squirrels were chewing through the wiring (its funny that these uber smart squirrels only chose my wires to attack repeatedly and ignored all my neighbors, I must be doing something to gravely offend them). Another time I was instructed to step out of my house and search for a technician since their records said that someone was on a round in my area. (why thank you airtel, would you like me to get him a coffee from starbucks while I'm on this goose chase ?).
Q. How you can check if you're being ripped off ?
A. Us consumers are not given this tool to check if we are being ripped off. God bless the technician who taught me how to check this and see what a crooked company Airtel really is.
Step 1. Open Internet Browser (I am using Google Chrome).
Step 2. Put in your IP Address (Mine is 192. 168. 1. 1)
Step 3. The Beetel Login Page opens asking for a Username and Password.
Step 4. Username is "username" and Password is "password".
Step 5. Click Device Info.
Step 6. Click Summary.
Step 7. Line rate downstream is the speed you are getting.
I REQUEST Airtel India TO PLEASE LOOK INTO THIS ISSUE AND TO STOP RIPPING OFF CONSUMERS OF THEIR HARD EARNED MONEY. THIS IS BLATANT CHEATING AND ITS TIME YOU REALISED WE AREN'T A BACKWARD LOT WHO WILL TAKE THIS LYING DOWN.
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COMMENT if you are facing the same problem I am.
Bharti Airtel — no rectification on complaints
dear sir,i am using Airtel serice with no. [protected] using since 4 years. but since last 8 months i am facing tremendous problem on call drop & poor network coverage, i had filed complains with 121 (toll free no) and writen complains also on their customer care department. but they are promising to upgrade their new sites within 2 to 3 months. but the promise is never fulfilled till date still the statement remains the same. i am facing tremendous business loss.
i have already given an offer to keep an repeater in my premises and ready to pay for the same. but they are not ready for the same.
please guide me for the same.
{ below give is the mail with our conversation }
--{Dear Mr. Jignesh,
Your arguments are true on your side. But I am facing this problem since last 6 to 8 months. But there is no rectification for this problem. I am facing a business problem due to such kind of call drops & poor coverage.
I sincerely request you to place an repeater in my premises, and I am ready to pay the charges also.
My humble request to you, kindly give me the solution within 5 days from today. Else have to search for some better option in service provider.
Am also forwarding this mail to consumer department.
Rgds
Gaurav Chauhan
Up Man Placements.
[protected]
-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday, January 02, 2008 3:36 PM
To: [protected]@upman.in
Subject: Regarding your Airtel Mobile Number [protected] [REF:[protected]]
Dear Mr. Chauhan,
Thank you for writing to Airtel.
You had expressed concern over the network coverage for your Airtel number [protected]. We understand your concern and will work towards resolving the same.
We are continuously working towards upgrading our network to ensure that the coverage is as extensive as possible.
As per our previous mail, we wish to inform you that despite our best efforts there are times when it becomes very difficult to define the exact range of the coverage. We regret to inform you that we would be unable to immediately improve the indoor coverage in your area.
However as per the service request number 15017478, we would like to assure you that our network team is working on improving the services by planning cell sites, throughout the city. The installation of such cell sites would help to improve the radio wave frequency for both indoor and outdoor coverage. The benefits of the same will be perceptible in approximately, two to three months. We request your co-operation till such time.
We truly believe that our accomplishments lie in meeting with your requirements. In an attempt to make this happen, your feedback has always played an important role in giving us a direction for enhancing your experience of being with us. Your response serves as a measuring tool, which adds value to our relationship, which is continual and long lasting.
We take pride in enchanting our customers with our responsive and friendly approach. On rare occasions such as the one experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with a personalized service.
For further assistance, mail us at [protected]@airtelindia.com or SMS to 121.
We value your association with Airtel.
Regards,
Jignesh Patel
Customer Support Service
Airtel
---- Original Message ----
Complain regarding call drop & poor network coverage.
Dear concern,
?As per the discussion with CC person detailed under. Would like to install
an Repeater in my premises. Ready to pay the charges for the same.
M facing the problem of call drop & poor network coverage since last 6
months, but there is no resolution from your side. Would request you to
provide an repeater in my place. If you are not able to do so, let me know
asap.
Waiting for your positive response.
Had an discussion with Ms. Poonam khuswaha on 2nd Jan 2007 at Time: 13:25.
Warm Regards,
Gaurav Chauhan
Up Man Placements,
Office no: 5&6, 7th floor,
'A' wing, Pramukh Swami Arcade,
Malaviya Chowk, RAJKOT.
C: +[protected]
}----