Airtel Complaints & Reviews

I am using an Airtel mobile with number [protected] since 2007.
I have recharged my airtel prepaid number with Rs. 255 /- for 1 GB of 3G data. The plan is active in my mobile and there is still data balance available. But for last one week when I am using 3G services, my main balance is being deducted and when I checked with customer care I came to know that my 3G data is also being deducted. So you are charging me twice for the service I am using for once.

I am using a mobile worth of 30,000 and what is its use with out 3G on it. So I don't have any option than using 3G. Because of which, my main balance has been reduced a lot and I keep on recharging my mobile.

All because of this your DUMB Airtel management.

On the same I raised a complaint before couple of days ago, and I was told that the issue will be resolved in an hour. But it wasn't resolved and my main balance still get deducted when I am using 3G.

I have been trying to reach the customer care since then, but I was unsuccessful. When I press 9 on the IVR to speak to the customer care it again says
"Dial *121# and manage all your Airtel accounts. Thank you for calling Airtel".

Is this the way you server your customers, PATHETIC...!!!

SHAME ON AIRTEL...! I AM PISSED OFF AND FRUSTRATED WITH AIRTEL CUSTOMER CARE. THE WORST I HAVE EVER SEEN.


Resolve this if you can and I want my main balance to be refunded what ever is got deducted.


Thanks,
Krishna kota.

Hello Sir/Ma'am,


I am writing this letter to inform you about the harassment I am being subjected to, by Collection Department from Delhi


This is for your reference, that i have disconnected my airtel mobile no:[protected] around 4 months ago. Which have pending payment of the amount Rs.2300 (appx). As per the convenience of both sides (Airtel and me) we submitted the total bill in partial...

complaint regarding signal and satte box..........on[protected], i have registered complaint through your customer care...... regarding signal and satte box but last few days it did not resolve through your company......my customer id no=[protected].........contact no=[protected], [protected]....please solve this as soon as possible.....thanxxxx....

My customer ID is [protected]. Airtel digital TV representative fixed dish antena at wrong location i.e. facing parapet wall of the roof resulting loss of signal which is affecting picture quality. Such is the quality of picture that during bad weather, no signal is received thus completely blank screen. When talked to customer care service on phone on 16.6.13, their executive rudely said it is my problem not of airtel. He refused to register...

I have purchased a new sim card from a local retailer located at Allied Complex, Sharifa Road, Mumbra in Thane District on 24th June 2013. The mobile number given was [protected]. I was been told that within a day the connection will get activated.

Now its almost 3 days still the connection is not been activated. Within these 3 days i have called many times to airtel retailer each time a get a different reply.

One says that the documents are not submitted other says we are working on it and other says that there is a problem with airtel system etc.

As long as I know that once consumer submitted the documents the connection will get activated within 24 hours in Mumbai.

I am requesting to the Airtel to cancel his airtel retail selling license as this action will discourage the other retailers from not complying with the airtel rules and regulations.

Dear Sir/Madam,
I requested to airtel customer care executive to activate internet services on my above-mentioned connection.
Customer care executive told me that he has activated the same service and told me to use after 12 hours. in same manners i used the internet on this mobile after period of 12 hours as asked by customer care executive.

When I saw bill it was billed by huge amount due to usage of internet, and it is just because of non activated plan on my mobile. This is happened just because of mistake of that customer care executive or the person who was suppose to activate services on my mobile.

I have made so many calls to Airtel customer care to resolve this issue but no solution from their side they are rigid and offering me a discount of Rs.950/- from excess charged Rs. 1684/-.

I am totally disturbed with them and can't concentrate on my job and getting so many errors in my work due to this unresolved issue. I am feeling very hrashed by them.

Please help me out.

Sandeep Singh Gangwar
[protected]

Sir,

I have taken my airtel connection [protected] on[protected] from Gandhidham.
First of all in Airtel relationship center they didn't tell me that Airtel has a very very poor network connection in Gandhidham.
They cheated and i took a postpaid connection.
My starter plan was hero retail 399 second plan - gj.
From the first day i was having the network problem.
still i paid the bill...

I have wrote to airtel on 10th may regarding signal strength not good in my area. I got response from airtel and next day a person came to my home and checked the signal strength. From on that I am replying to them, but every time they raise a new call and say this will be resolved in some other day. This happened for atleast 4 times.

Please find the reference number for more details.

Complaint Numbers:

50439739
50634798
50671960
51182346

Still no response from airtel

I am having the email conversation for references

Hello I'm Rajesh,I own a Airtel 3g dongle connection - number [protected]

complaint 50980572 raised on 8th June - [resolve date 12th june 2013]
ref.no: F[protected]
Raised this complaint for the signal issue that i face inside my home.(Signal strength is 0%) done with basic trouble shoot by
call operator.Informed they will send their engineer to my place to check the issue.

There is field engineer from "Wipro" who works for Airtel has come to my home and taken readings of the signal strength.
Also he informed that they will send engineer to increase frequency.

Call.ref.no - F[protected]
But till 18th of june no one has called me,so i called Airtel with reference to complaint number "50980572",
They informed that complaint is resolved as i confirmed that the issue is fixed,But the truth is i haven't recieved any call neither
I confirmed anything.Hence Yelled at them they told they will re-open the same complaint and have my issue fixed.

I recieved call from [protected](3.24pm) enquiring about the same issue and they told they will send people to fix it.But again no sound.
As I'll be recieving my bill anytime soon I thought to call them and enquire about the same complaint.

24th June 2013 - called at 4.10pm
=================================
Update from Operator - Brijesh
- ref.no - [protected] - Told that he will re-open complaint 50980572 and will make sure that i recieve call within 4 hours.
But no call yet.

25th June 2013 - Called at 5.50pm
=================================
Update from Operator - Satish
- with ref.no there won't be any
- operator told he will transfer to his manager.But no Answer for 30 mins.

Hi,

My Airtel digital Acc. No. [protected]

I have re-activated my account because airtel digital tv scheme for inactive customers. I got call that airtel regarding the 6 Month offer, you will get 6 month free. ( I have recorded call from you ) & activated my account again on[protected] by paying 1250 INR of 6 month charges ( 200 X 6 months = 1200 + extra 50 Rs. because your executive told me that resumption fees will be additional 20 Rs. )

And they started my service saying you will get 1 year service now ( 6 month + 6 months free)

Suddenly I got sms before 3-4 days saying your account is going to expired. And its suspended on[protected]. but actually my expiry date is[protected].
so I called the service center & reported the issue.
Yesterday I got the confirmation from your executive that u will get the remaining balance & account will active again till 5 PM today. ( I have recorded this call also )
But in next morning I got call that I will not get the cashback, when I asked the reason, the airtel executive person behavior was very rude & not answering me the reason. Also he was talking in not proper manner with customer & cut the call. ( U can listen that call)

Do the business on sound business principles & activate my account till provided offer date.

-gaurav

Hi,

I am user of Airtel Broadband & landline ([protected]) for more than 4 years but iam facing issue in my broadband & landline every month.

since 11th May 2013 I have facing issue with my broadband & landline.Earlier i have faced issue related to disturbance but after few days it gone dead .

no body give me proper answer from customer care.

some said that its major...

I Hemanth, iam using airtel broadband[protected], nearly 5 years, Few days back[protected] my airtel modem power adapter is burned. So airtel technical persons visited my place to resolve the issue.On[protected] the issue is closed. From that point of time, my external hard disk was missing. i suspect on Airtel technicians. i complaint to customer care about this issue. My Reference Number is 34446406, but i didn't get any updates from Airtel . How can i step forward about this issue to take an action.


Thanks & Regards
Hemanth G

I am Akilan. My family holds around 5 airtel phone connections and two DTH connections without any issues.

I took a new Airtel broadband connection - number [protected] . This has been a headache from day1. What speed was promised was not delivered (I understand it is many a times common with broadband of service not being upto the desired quality) and I was dissatisfied. I wanted to close this account and that was the reason for the delay in payment.

But the issue here is that my mother, sis-in-law, brother and myself received abusing and threatening calls from [protected] (some collection agents number) .I need redressal for such uncivilized behaviour of these collection people. I am ready to pay the due. I am unable to identify the collection agency to take legal recourse. Please advice on what legal recourse I have so that these people are positively punished. I am ready to bear the legal cost and also ready to pay the Billed Amount.

Thanks for your help in advance.

dear sir
i m a prepaid coustmer of airtel and using my num [protected] for past 10 years. my airtel account became nil due to data services. i m trying to make talk time recharge but it is unable to make recharge saying that racharge not successfull on your mobile. i have tried phone to phone recharge and through paper coupon. but it was unable to make recharge. due to zero balance i can't make a call or sms. when i tried to contact coustmer care executive it disconnects my call automatically with a computerised massage. i m trying to contact coustmer care for past 3 days, but all in vain. now neighter i can make a call nor contact to coustmer care executive. plz help me.
yours faithful,
amanpreet singh.

HI,

I have request for MNP ( Portiblity) from airtel to vodafone, airtel keep calling daily 2-3 times from there call center and asking same why u shifting, i told them i want to be shifted and they not getting it forward and keep calling daily to get convence..... It's really frustrating ...... i want them to do needfull and stop calling.


Please advice.




Mohd

I bought Airtel 4G LTE in last month date 29. I asked the Airtel executive for a demo and he came to my place for demo. For demo they user their device. The demo was so nice the dongle was working so nice in my hall at the speed of min 15 MBPS where in my Bedroom its around 3 MBPS. The most of the use of my internet is in my Bedroom as I need to work in US shift in night. I have mentioned all these details to that executive and I liked the demo. I asked the question to executive like, when I will get my dongle it will work same like the demo provided as well as the speed will be same. He promised all will be same and will work fine. I paid all the money 2499 INR with the details. I got the Sim card same day where I got the dongle within 2 days.

I got different manufactured dongle where at the time of demo it was different which was more flexible as well as descent in look. But I was more concerned about the use so I ignored it. The next day my internet gets started after verification and other process Airtel have. I was not getting speed of more than 3MBPS in my hall where it was min MBPS at the time of demo and in my bedroom no network. I got irritated and called the executive who sold me all this. He came to my place and was trying to figure out what is the problem. I asked him use your sim card in my device and we will check. We did and it was working so we found the problem of Sim card. He asked me to put complaint and I will get new sim card. I put complaint and the network executive come to my place to check the problem he checked the network and checked it is a sim issue as they need to follow the process. I waited for that person for whole day I took holiday for that.

After 3 days I got sim card where I need to call them three times as well I went to the place which was comfortable to that executive who gone provide me the sim card. Finally I got the SIM. I started the internet and was getting around 15 MBPS speed in my hall but there is not network no speed in my bedroom for which only I bought Airtel 4G LTE. I again called the executive who give me dongle as well as the executive who give me sim card. Sim card person told we will check the network as well as we will check the position of the tower in my area. And hopefully it will resolve the problem. It nothing happened all is same. Well, I called the executive from whom I bought the dongle. I asked to come my place to check this. He came to my place and the same issue was there he agreed it was working at the time of demo. It was surprising for me. For some time I felt THEY ONLY WANTS TO SELL THEIR DEVICE. Well, I asked him the solution or it was no use for me. I asked him to give me the demo of Router and he gave me the demo. We place the router in such place where I was getting a network in my bedroom with speed of around 3 MBPS. I asked him to give me router instead of dongle. He said ok I will provide you the same and you need to pay the additional amount. I was fin with that. He said give me 2 days of time I will work on this. After that I waited for almost 6 days, I was in regular follow-up with him. Called so many times he was just committing me that I will give it to you today where it was not. Then a day came he said today I will give you the router please keep the amount and dongle with you. I was having everything with me and I called him to come to my office place he said ok give me 30 min I am coming there. He dint came so I called him so he said sorry sir it won’t be possible to give you exchange of router instead of dongle. Again it was surprise for me. What to do now I feel I got fool. Airtel just sold me the device and now they are not entertaining me. I called that executive requested him he said put a complaint. I did that again explained all the details. The customer care executive raised an complaint. Now it’s a week time nothing is happened else false commitment. I got two three calls from different number i think those are just to make me fool. Nothing is happening. I called the customer care again about the follow-up of complaint. He gives me one more conversation number for reference and told it will get resolved within 24 hours. LOL its 5 days gone now I don’t know he said 24 hours or 24 days. I am trying to call on that number to whom I got confirmation that I will get it resolve but no one receiving my call. Now all executive, airtel team not even bothering to contact me. I am literally frustrated because of this entire headache. I lost so much of my time, money for so many calls but what I got nothing. Its very simple I found they make me fool.

My Complaints:
First complaint: 15 June: Complaint no: 51104218
Second Complaint: 17 June: Complaint no: 51129638
Reference call date: 20 June: Reference no: 51199624, Contacted person: Rohan

Executive number I got dongle: [protected] Name: Ashwin

Network executive number: [protected]

Land line number I got call and I talked two times: [protected] name: Sachin (I am not sure about the name)

My Airtel 4G no: [protected]

I am an Airtel prepaid customer, my number is [protected]. I recharged my Airtel prepaid mobile on 19th jun, 2013 with an amount of Rs. 110 from the Airtel website https://pay.airtel.com/onlinepayments/prepaid-mobile-recharge.jsp . After the payment, the final page said recharge of your mobile could not be processed due to technical reason , but my credit card account got debited.The transaction id is 375346 .I want my money to be refunded ASAP.

I am in chennai. I have connection problem in my broadband airtel network for past one month. I complaint with their service nearly twice a day but i did not get any response from them. Whenever i call they telling some BLAH BLAH BLAH.............. But no one willing to fix the problem. This is the worst service experience in my life time.

Sir
I m using airtel dish tv.
want to change my monthly usage package.
Costumer saying "I will change my package only after month from the date of last recharge" means after 06/07/2013.
I think user must have rights to change its own usage package at any day....
Please help me

I purchased a new airtel sim a couple of days ago. I have activated/verified with the usual process. I'm told that the number is active now.

While my incoming is working fine, I'm unable to recharge by any means. I tried online and phone to phone recharge. The retailer is clueless and so is your customer care dept. about this. No one has been able to help.

The airtel number in question is [protected] (Maharashtra).