Airtel Complaints & Reviews

My mobile number is [protected] (Airtel , Haryana) , from 18th june morning am not being able to make or receive any call at all, all i hear is a message that my number is temporarily suspended, from that day onwards i have sent more than 4 e-mail to customer care/ appellate authority, and none of them is of any use, all they say is " I DON'T KNOW , IT IS SHOWING EVERYTHING RIGHT IN THE SYSTEM , WE ARE FORWARDING YOUR COMPLAINT" i have called a customer care/ appelate authority from other number as well, wasted more than 30-40 Rs of balance, but of no use, And also went to ARC in my city, they too have no damn idea, I Ask them reason , they say they don't know, it might take 72 hours more. Who the heck will bear the losses i am incurring due to some fault in their system.??

Dear Sir,

My name is Kaveri Dalwadi. My air tel prepaid number is [protected]. I am kindly requesting you for outgoing call history from May to till this date.
I am ready to pay applicable charges. Pls. can you send through by my email ID [protected]@yahoo.com.

Thank You

I was using the Airtel prepaid service for past few years.. One day there is a call received from Airtel Executive stating that there are several benefits by switch over from prepaid to post paid interims service with the same expenditure which is accruing approx Rs 300 as prepaid.

Phone no : [protected]
Package mentioned as shown below
Bill plan name : Ultra 299 plan
Monthly rental : Rs 299
SMS : 600 local and national SMS free
Talktime : 600 local airtel to airtel mobile free
Mobile 2G : 1 Gb free
Dynamic Credit limit : Rs 500
Date of activation : 27-Mar-2013
Date of bill Generation : 12 Apr 2013
Amount of Bill : Rs 4628

I had very good experience with prepaid service for past many years and felt that it will be good to switch over to post paid as explained by Airtel executive.

At the time of contacting airtel executive towards post paid migration from prepaid, I thought of switch over to post paid after one month due to following reasons

• I already recharged Internet data of 2GB few days back
• I already recharge 300 SMS pack
• There is talk time balance,,

However Ariel executive suggested migrate to post paid immediately as I am not going to loose any benefit of prepaid charge and assurance made following assurance made.

• Data of 2GB provided first month bill and there won’t be any additional changes for GPRS usage till 2 GB for first month bill
• Left over talk time balance will get transferred from prepaid balance to post paid balance.


Based on the assurance given by Ariel executive, I agreed to migrate to post paid and submitted concerned documents on 23th Mar 13 and activated the connection on 27th Mar 13.


Surprisingly I got the first month bill for 12 days only with the bill amount of Rs 4628.

Airtel post paid service is cheating the customers with wrong promises and putting in the loop of getting higher GPRS changes without customer knowledge..

Towards GPRS usage they have charged Rs 4418.00for the usage of less than 1 Gb.
As per the bill used only 0.674 GB ( 707260 kb) and calculated as per the prorate basis for 12 days eligibility data.

I would have happy used my 2Gb data which was already charged at the time of connection which was cost around Rs 250..


My concern is
1. Neither they have put 2 GB data plan nor they have transferred the 2GB data as promised by Airtel executive. Instead they have transferred only Rs 280 amount towards 2GB internet of prepaid change to facilitate them to make higher bill. I have made several mails and it has not resolved yet.

2. When there is a dynamic credit limit of Rs 500, why there is no intimation and also why it is allowed to use beyond the limit.
According to TRAI Act 1997 - Credit Limit for post-paid subscribers, when the usage of the subscriber reaches the credit limit set a notice is given and a time limit is given for making payment lest the services are debarred. On the failure of the subscriber in making timely payment or the usage exceeding the credit limit, the services are barred. My connection was neither barred nor did i get a call from Airtel on reaching my credit limit, which is really shocking.


Answer I get from the airtel people as shown below

I asked 3 questions to Airtel people and got reply as sown below

We wish to inform you that as per our policy guidelines, we regularly review the credit limit set for your account. The credit limit assigned to your account is modified at regular intervals on the basis of your usage pattern, payment pattern and tenure on the network. Also, we wish to inform you that the credit limit benefit is always beneficial for the customer so that he can make more usage and did not get any interruption in his services. airtel regrets the inconvenience you have experienced in this regard.We hope that we have been able to assist you suitably.


3. Customer can not anticipate charges towards GPRS at any point of time for Airtel Post paid.
Airtel people are taking advantage of this gap to generate huge amount towards GPRS and I feel they are indirectly cheating many of the Airtel post paid customers like this.


Final results
1. I have already paid the all bill amount except the excess bill generation
2. My number has got disconnected
3. Also threatening me to pay the Due amount, otherwise they are saying that my other airtel connections which currently using by my family will be disconnected.


My alternate contact number is : [protected]

It is clearly indicating that Airtel business is getting direct profit by cheating by wrong promises and wrong bills.

Kindly requesting concern authority to look in to the problem and resolve the issue as early as possible,,

Also requesting concern authority to improve the current system to avoid such cheating by Airtel

Hello,

The services of airtel have become terrible. I ordered for new broadband conection. And my number was distributed to I don't know how many agents. I received calls from atleast 10 agents (they call themselves partner of airtel and claims that they are directly from the airtel office) everyday. One of them came to my office( I checked his Airtel ID card) I gave them documents (he charged Rs 100 also for that) and...

Airtel Team ,

I am already clear that i am not the part of Electica Services ......& i also send the copy of Dissolution Deed with Company Owner Name With Number ....but after that Still i am getting Calls from Ashish & Karan (Collection Agency) ..... from this number[protected].They are Abusing on phone And harassing me ...If i get a call from your Agencies ...i will raise the FIR ....
I am in very big tension and badly disappointed by Airtel and badly in big tension and mentally disturb.Big company but cheap people working and doing nonsense activity for recover the bills.


Regards
Sunil Sharma
[protected]@yahoo.in

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card. Please sir its very urgent I need balance.

Serial No:[protected]

Secret Pin:****[protected]

My Mobile No:+91 [protected]

I have over sacrtched airtel recharge voucher of rupees. 30, I cant see the pin digits becoz of over scratches and also my account has been blocked, I m not geeting what is that pin number which I have over scratched and also I cant recharge from other voucher, need a balance in my account its very urgent...pls help

Consumer Name : Sunitha K

I work for HP Global Soft chennai and I had taken HP Corporate Plan - Post Paid connection from Airtel almost 6 years back. Mobile number from Airtel is +91 [protected].

Since April 2013, Airtel Customer Service person started calling me and telling that I have not paid the bill since February 2013. I replied saying that I have made the payment through Citibank Co. Ltd Online payment till April 2013. To one customer service representative I gave the online transaction details completely on the call.

Still, they continued calling me for non-payment inspite of I repeatedly telling them about my payment details since February 2013. As requested by them, I had sent them the bank statement and online transaction details highlighting the transactions details to Airtel through email addressed to Airtel billing section ([protected]@in.airtel.com) dated May 28, 2013. For this, I got an other reply asking for payment details again... I got irritated and sent them an email asking them to verify my bank statements and online transaction details in which i have highlighted the airtel payment transaction details for their convenience and again attached the details in the same email. For this I never got a reply. Instead they kept calling me for non-payment as usual.

Next time when they called, they asked me for a Bank Debit certificate. Again I called up citibank and validated that the transactions have indeed gone to the Airtel merchant and the citibank representative told me that its now on the Airtel company to verify the transaction with their bank.
Citibank said they are not in a position to give something called Bank Debit certificate.

With that, they stopped my outgoing calls and handed over the payment details to their Collection agent. The collection agent kept calling me for 2-3 times and finally they deactivated my SIM from June 10, 2013.

All this has happened inspite of the fact that I am a customer with Airtel for 6 years and have been paying regularly through Citibank online payment. I have to tell you that their customer service is so poor and never mind to take the concerns of the customer and never do a proper validation from their end.

I request you to kindly take appropriate action against this Airtel Company.


P.S. Attached my citibank online transaction details to Airtel for your reference.

Sir,
I m Ramavtar yadav your regular customer from 4-5 months this complaint is regarding to my postpaid airtel plan. sir i have been regularly paying all the bills and i also has the receipts of all the bills. i have been paying all the bills on time, but in January when i had gone to the sanjay place airtel postpaid office for disconnecting my connection when i asked to them they handed me a bill of rs 18000 which was in pending. this problem continued till may. i selected the plan of rs 950 in which i was said that i will get 6 GB 3g data and rest of 2g unlimited.l sir i am a student i have suffered a lot both mentally and financially i m just a student nd these people are troubling me a lot. last month my bill was steeled in 2100 full and finally and i was told that i will recessive the NOC regarding my bill with in a week but when i went there i found out that my bill still costs 3500. i am fed up of all this running after to the airtel offices. i have all the proofs against them. i hope u'll look in to this matter and response to it as soon as possible.

Hi,

I was using Air Tel Postpaid connection no : [protected] .
I requested several times to close this sim since December 2011 because I shifted to another place .
But,no one is hearing to me.
I have called to customer care at least 20 to 30 times, but no authentic answer is given to me .
Since, Last 3 months whenever I call to customer care and talk to supervisor they tell that
It is our fault and we will clear it within 24 hours and you dont need to pay anything.
But nothing is done .

I am mentally harassed.Every month they send me the new bill including Late fine and GPRS charge which
I am not using .

Please help me .

Rajeev Ranjan
[protected]@gmail.com
[protected]

Hi,

I am Rajesh user of Airtel Digital TV and my customer id is [protected].
From past 5 days(from 15.06.2013) i am not able to view channels, it is displaying "No signal : B001".
From last 4 days i am calling customer care number [protected] and they keep on generating new request id each time, instead of resolving the previous request id's.
Each time they say that the problem will resolved within 24 hrs and without fixing the problem they close the request id.
If the problem is not resolved then on what basis are the request id being closed?
No technician has called to my mobile number till date.
Even had mailed the problem to [protected]@in.airtel.com but no response yet.
When will be the probelm resolved?
Fedup with Airtel Digital TV customer service.

Rajesh

I have not been able to access my broadband for more than 7 days on a trot. My fixed line number is[protected].

I have taken a plan of 8 Mbps for which I need to pay around 1700 Rs. per month. I am continuously calling Airtel customer care to report complaints an d problem. But yet there is no resolution to it.

This is not the first time this has happened. Last month as well I was unable to access internet for 10 continuous days.

I have explained thousand times to airtel members that I need continuous Internet access as I operate my office work from home. Not only that I have escalated this matter to Appellate team too but only to receive false assurance.

Please help!!

I had submitted a request to relocate the DTH connection 27th May 2013. Since then I am following up but to no use. after initial follow up a gentleman came from AIRTEL DTH & looked like he was not keen to work, but was forced to do the job! On saying we want the installation on the balcony railing, he said I want Rs 800 + wire charges(the actual charge is 250 + rs 12 for extra meter.) We said no need & asked him to connect to his manager, he refused & left. few days of follow up later another gentleman came & said i don't have the special clamp & will come next day. next day his manager( a lady )called & made many excuses saying that clamp is difficult etc. some more days passed by & on escalation to the nodal officer a gentleman( sales manager?) called & said will close the issue next day, but its still 5 days of followup & no resolution.
All this while i keep getting calls daily form AIRTEL Delhi asking if the issue is resolved!! cant they see in the system? on more followups i get to know that the local technician has closed all the request saying customer is not contactable?

am really sorry to have picked AIRTEL DTH, they are a bunch of cheats & liars

I am writing this to complain on the airtel services and the irresponsible behaviour of the airtel staffs.

I applied for an airtel broadband connection about three months ago. I called up this number [protected] and a person explained about the tariff plans.

I chose the plan where I have to pay Rs.5000 for 5 months which gives a free usage for the sixth month inclusive of a wifi modem.

The very next moment a person came and asked to fill in the form and collected the money. His number is [protected].

After that they never responded for a long time and I was not able to reach them either. Then one day when I was able to get them over the phone they said it is not possible to give a broadband connection in my area as the allocated bandwidth for my area is already filled.

So I asked them to cancel my application and refund the money.

As per my request the application was cancelled on March 23rd - 2013.

They said the money will be refunded through check to my address within 2 weeks time.

The two weeks is long gone and still I dint get my money back.

If I call those two numbers about it they say it will be refunded within two or three days everytime but I really lost hope in them and decided to complain about it.

The manager who spoke to me claims to be Prakash from the Kodambakkam branch. I don't know how far it is true.

He is too lethargic in his reply and he doesnt seem to care about anything I tell him.

I am very very unhappy about this whole incedent and regret calling airtel for a broadband connection.

I would like you to take this complaint very seriously and get my money back as soon as possible.

Application form (Serial NO: TNPA444213)

Hi,

Airtel activated some stupid friends pack for free on my mobile. Then I got a call from some number starting with "5" after which i was being charged Rs1. For every 15 mins. By the time I looked into my mobile I had got a number 10 - 15 messages saying i have charged Rs1. I called up to 121 and raised a complaint the guy refunded me 2 Rs. and stoped it.

I would like to know the reason for such acts from Airtel. And also refund me the amount ASAP. My airtel number is +91 [protected]

With Regards
Narendran Kishore

Hi,

My Airtel Number is +91 [protected]. Yesterday night at around 12. I got a message saying "Thanks for downloading Airtel Video Value Pack_Rs99 from Airtel. You have been charged Rs70." I have not downloaded any such pack. And I want to get the refund of the charged amount ASAP.

I have also lauched a complaint in airtel presence with reference number PR[protected]. And there has been no response to it so far.

With Regards
Narendran Kishore

(Thanks for downloading Airtel Animation Value Pack_Rs from Airtel. You have been charged Rs 99.0.) NICE SERVICE. Nw cn airtel deactivate this service from y mobile n return back the amount whch hv been chrgd and activated the service unnecessarily. Mobile no. [protected]. Thnx n hope u people wil react n solve ths problem soon. Activation n amount deduction date 17th june n time 11.30pm

Hello Mr.Rakesh

Related to my previous mail,I sincerely thank you for taking pain and replying for my post. I myself a resident of vasanthapuri colony and i have faced the problem o[censored]navailability of network providers and at last have taken Beam broadband services. I don't have any problem in providing my details but it wont rectify the problem, I may not be a person to give you a suggestion but you can setup a survey team in vasanthapuri colony, Malkajgiri areas and gather information from people. Am sure that many people will positively respond to your team.So pls take this aspect personally and look after it and kindly extend the coverage area of vasanthapuri colony with your broadband services.

Hoping for a positive response from you,

Yours sincerely,
Ravi Shankar Upadhyayula,
B.Tech (Civil), NIT Durgapur.