Airtel Complaints & Reviews

I was facing some problems with the set top box of the AIRTEL DISH TV on the nights of 15th may,2013. I had contacted the local head office([protected] and [protected]) of the airtel in guwahati on 16th May,2013 and gave a complain about the same. A serviceman([protected]) came to my house, checked everything and finally told me that the set top box is defected and he will be replacing the set top box by day after tomorrow. As there was no contact from their side on 18th May ,2013 So I had called back them and they told me that they had not received any complain.So i gave a complain again on 18th May. Again there was no response from them after 24 hours. This time I had given another complain in the customer care service ([protected]). The customer care executive told me that I will get my new set top box on 20th May,2013 at 4 o'clock.But after waiting for 26 hours, as there was no response , I have called again and the representative told me that it will be replaced by today evening at 7 o'clock and gave me the local representative's phone number.But when i called back to that number the representative picked up the phone and told me that he'll call me back. After some time he called and told me that he will replace it by tomorrow and reacted very badly.

Hi,

I had applied for a new Airtel DTH connection on 13th May 2013 with booking id: 211927. But the installation has n't happened till yet(by 21th May 2013).

As per first communication the installation was supposed to be done within 72 hours.
I have been following up for this everyday 2-3 times but each time i am getting false promise from the Airtel customer care to do that in next 2-3 hours.

I feel i am cheated and these guys in Airtel customer care are so irresponsible.

Please help me.

Thank you so much in advance.

Regards,
Akshay
Mob[protected]

Hi,
I am using Aitrel Data card (No : [protected]) and this will not work in my area (Sanjay nagar , Bangalore). It can open www.google.com ,nothing else.

When I contacted Airtel customer care people , they confirmed that network issues will be solved only after setting up the tower in my area.

But still the charges 3G charges.

I have sent 50+ mails and calling daily Customer Care people about issue no proper reply from them , So I stopped paying the amount.

Now the data card is disabled and daily getting call from Airtel Customer care people , Collection Dept for the payment.

I have confirmation mail from Airtel , as accepting network issue thrw mail.

Please infirm me how to proceed further,

i had purchased my airtel DTH from brahmani electronic, palanpur, date of purchase is 06/10/2009, sir from last 1 month my set top box is not working properly, after my fathers 5 personnel visits to their distributor named M/s. Meet Electronic, palanpur, Contact person name Mr. shailesh, cell no is [protected] still problem is not solved, every time they say, visit our office and come with ur set top box, my father is seniour citizen age...

Dear Sir,

In spite of my having a system of DND Your people are Persistently deducting My Balance By Sending Massages & Deducting My Balance Without My Intimation
16th /May/2013 Deduct Caller Tune Charge--45.00 Rs
19th/May/20013 Deduct Ashtrologi Charge--30.00 Rs
21st/May /2013 Deduct Yoga Pack Charge --1.00 Rs
.
Pls Credit my Balance and don't repeat this mistakes again.



Thanks & Regards,
Sandeep Pandey
[protected]

This morning I received a series of messages from Airtel saying "Thank You for choosing HELLO TUNES SUBSCRIPTION on your airtel mobile. You have been charged RS. 60 for 90 days and your account balance post charging is xxx at 10:51" and "Thank You for choosing HELLO TUNES SONG on your airtel mobile. You have been charged RS. 15 for 90 days and your account balance post charging is xxx at 10:51." Moreover, this is not the first time that such a ridiculous thing has happened to me. Thus I expect a refund of Rs 75 at the earliest, an apology and a guarantee that this will not place again.

I am back after 16 months now with the same issue. This time again my IPTV connection has stopped working and now I realize that Airtel still stands at the same place where they were about 2 years back. Nothing has changed here.

First ticket was raised on 11th May[protected] and as i expected with my previous experience's with Airtel, ticket was closed without any notification (very frustrating).

Anyhow,...

I am using airtel prepaid connection in kolkata.I requested for porting out of airtel.I received a call from an executive asking me the reason for the port out.I told him reason is tariff.He then told me he is temporarily giving me a tariff of 40 paise local call per minute.I told him i need second pulse tariff not minute plus.He promised me airtel will call me and offer a good second pulse tariff within a few days. he then cancelled my porting id and requested me to stay with airtel.But till date i haven't received any call.I am highly disappointed with airtel and will opt for porting out.

Supratim Bhowmik
[protected]

Dear Sir,

I Anupam Anurag Kerketta had taken a Airtel Datacard (mobile number [protected] bearing a/c [protected]) in the month of July 2012. The data card was used by me for a period of 15 days. I retained the datacard for any emergency, therefore even though it was unused, the bills for the same was paid be me on time every month till October. The company did not send me a bill for the month of November, hence the bill could not be paid. In the month of December I received the bill with a penalty for not paying the previous months bill on time.

On contacting the customer care of Airtel, the executive failed to acknowledge the faulty of Airtel, he asked me to pay the amount and asked to call back to get the penalty amount reversed. I asked him for a written communication for this, but he refused to send me an email or a sms for the same. To cross check the process, I called the customer care center again, the remedy told me to was different from what was told to me earlier. This happened a couple more time when i called to follow up on the procedure.

In the mean while i started getting calls from Airtel for the payment of the bills, some calls were even threatening in nature. After having received these calls i decided to not pay the outstanding bill of the datacard till the company gave me the process to be followed in writing. This has been communicated to over 20 customer care executives who have called me and for that matter even their managers. The datacard is in suspended status since December 2012 with two months bills not paid for.

A week back i received an email from Airtel stating that the outstanding bill was 2191.26 and if the same was not paid they will initiate a case in the Lok Adalat. Replying to the email sent by Airtel I wrote Back the following:

1) It is totally unacceptable to penalize the customer for the fault/errors of the personnel in Airtel.
2) It is totally unacceptable for a customer care executive to be rude and unapologetic for their tone of voice on a call when talking to a customer who has been penalized for errors committed by the company.
3) I got different communication from different customer care executives when I followed up for a remedy process, clearly shows that there are no set process to fix issues caused by mistakes committed by Airtel personnel.
4) As of December 2012, the account has been suspended and no bill has been sent for the same. Can you please tell me how does the bill value increase for suspended connections.
5) I had a similar problem with Airtel when I was in Delhi, I was asked to pay when no bill was generated. The connection was terminated and was not restored till l emailed Mr. Sunil Bharthi Mittal expressing my disappointment regarding the service that his company has been providing. The bill value generated was less than 50% of what I was asked to pay during the middle of the billing period.

If you are going to be sending me a letter from Lok Adalat, please go ahead. I will also initiate similar legal proceedings from my end to ensure that my interest as a customer who has been penalized by errors committed by personnel in Airtel are protected. Since Airtel representative have already made threatening calls which have been recorded on my device, it should not be a problem to show case the unprofessional service that has been provided by the company.

Airtel has now sent me an email stating that a Lok Adalat case has been registered for the amicable settlement of the case. On calling Ms. Preetha, the contact mentioned in the email, the response was as always rude.

I would like your assistance in taking this case legally to ensure that the rights of the consumers are protected when the company providing its services commits errors and penalizes the customer for the same.

Regards,
Anupam

My name is Surya Singh and i am using Airtel Services for Communication([protected]),i Had received 1 or 2 call Starting from +92 My Brother said that +92 is and international call and from Pakistan don't answer so i was very nervous & frustrated so i had deleted from my Call log and see the incoming (+92) before answering a call,i had contacted Airtel Complain No 198 but they said we cant do anything don't answer the call.br...

I had several time requested Airtel to cancel my Airtel connection no [protected], since Feb- 2013. But no one lessening. I am regularly getting Airtel bill with addition of monthly rental. (1 complain reference - Airtel request no [protected] dated 26/03/2013)

Regards
Pratim Roy Choudhury
Mobile - [protected]
Email - [protected]@yahoo.com

have lost my mobile and when i am calling my no. i am geting response switch off. so please stop the all service of my no. now .alternate number is ([protected])
simcard details :
sim card - issued by ashish trikha
mobile no. [protected]
add. - H-617 Sarojini Nagar
new delhi
Pincode:-110023

I using my land line phone [protected] last more than 3 years and paying bill in time. but due to some badly circumstances I not paid the bill for two month. I never denied to not pay the bill. I will pay as my proper bill as i used. but they charge full monthly bill when phone and broadband not in use.

today in my home town one of my family member die by vehicle accident, just same time received a call from Airtel customer care, my husband told me please call me tomorrow for bill payment. then they abusing badly and doing cheap activity. even they call me 19 times within 1 hrs from phone no. [protected] on dated 19/5/2015. I requested him and her to understand the situation but they start threatening name of court, police and send person to abuse to you at your home.

After some time again call me and said My name is Ashish phone no. is [protected] From Bharti Airtel, now i call to your family and friend for your pending bill. today i called to our all relative and family member for information on Death. now this person called to our all relative where today i called. and start doing cheap nonsense where a person die due to accident.

Toady i mail to Delhi Police, Police Commissioner, TRAI, Airtel Customer Care etc. for resolution.

I am in very big tension and badly disappointed by Airtel and badly in big tension and mentally disturb.

Big company but cheap people working and doing nonsense activity for recover the bills.

Veena Singh
[protected]
[protected]@yahoo.com

Today I received message
From:AT-AIRINF 19/05/2013 12:20
Thanks for downloading pull cricket from Airtel . You have been charged Re.1.
I have not downloaded nor demanded anything, still company is charging me. Similarly I am receiving frequently messages from AZ-CVHTUN regarding changes in Hello Tunes, whereas I have not activated the same. The company is charging me unnecessarily at different times.
Again my mails to [protected]@airtelindia.com , nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in are being rejected.
SHIRISH THORAT
Mobile no. [protected]

Hello Sir,

I am receiving continuous miss calls and sms from this unknown number "[protected]" and i have advice that he is making a call to a wrong number but still i am receiving miss calls and sms from him. Please do something, I called Airtel to block this number permanently but they told that they cannot do that as the law does not permit them.

I will give email address it is [protected]@gmail.com if you want to clarify about this.

Thanks,

I am not being able to send messages since months despite I have fulfilled the desired necessities!
I called up the service centre and they told me the steps
........I followed them correctly but problem persisted.
They told that necessary action will be taken and a report will be sent to me...
No report came and the problem STILL persists kindly help

ARA, (Bihar) me Airtel ka TM (Rishi Raj) Mobile No. [protected] ek durachari aadami hai yadi ladkiya kishi airtel sambandhit call karti hai to bahut bura bura baat karta hai yadi kahne par ki tumhare khilap complain kiya jayega to gandi gandi galia deta hai aur kahta hai ki mera koi kuchh nahi bigad sakta.........

KYA AISHA BURA AADMI KA KOI KUCHH NAHI KAR SAKTA................?

dear sir . i am use airtel prepaid number [protected] today 18.5.2013 at 1 pm come my number one msg that you are rechar rs 45 and get 500 gb data and i recharge rs 45 but not done 500 gb data activate . i call to customer care they r say that i am not responsible . i reques that my complaint imidiatly short out. tje alternate nomber [protected]

- Continues disruption of Broadband service from Airtel
- After repeated complaints also no resolution provided.
- Field engineers are randomly closing the complaints without resolving the issue
and without the confirmation from customer.
- Field engineers are misbehaving with the consumers
- Filed three complaints with in 3 days as below but no resolution
complaint number date status
[protected]------ [protected] [protected][protected]
32839352 5/16/2013 Closed by airtel without anybody vising my house or even didn't talk to me before closing the complaint
32939558 5/18/2013 Field engineer visited my house, did a software upgrade in modem but closed the complaint without my confirmation
32951698 5/18/2013 Called customer care and described every earlier issue, and they simply opened a new complaint but no action.

Please help me dealing with Airtel and save me from form the harassment done by Airtel.

I have been receiving phone calls from unknown numbers like[protected].

This is only happening on AIRTEL.

These calls come at unknown times like 1 AM at the night or in the afternoon Nobody speaks when the call is received and is very irritating.

There are many people who have observed such issues.

AIRTEL - please have a look into this issue or I will have to stop the 2 airtel numbers that I have