Airtel Complaints & Reviews

Namaste (arunmut),

This is to inform you that your concern listed on 06 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste (arunmut),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Balance Issue

I have a prepaid connection of airtel ([protected]) taken few months back in April.
I always prefer to make a full talktime recharge.
Last month on[protected] I called to Airtel customer support and asked for full talktime recharge.Guy who attended my call, told that if I do a recharge of 499 rs. I will get full talktime. I confirmed thrice the same information with that guy because as per shopkeeper there was no such scheme available.
Guy assured me that definitely i will get 499 as talk time.
I immediately did a rcg of 499 and I just got 350 as talktime and 150 as local A2A talk minutes which I didnt want at all.
I called to Airtel customer support again and guy sais that this is a scheme in which u will get rest of the taltime in next 48 hrs.
I was not satisfied with that at all.I called next again and spoke to a supervisor.He filed a complaint and gave me a ref. no. [protected] and asked to me wait for 48 hrs for callback.I waited for 2 days but i didntget any call back. Then i called again on[protected] and guy told me that issue still has not been resolved and will take some time.
ThenI got busy in some personal issues and could call again for few days. I called on[protected] again and guy told me that I will get a call back on that day which never came.
Then I called at least 10 times but nobody tried to get to my issue or treied to listen at all.Sometimes they disconnected my call and sometime they put me on hold for 10 mins and then disc ed the call.I was very much fed by calling again and again then thsey simply barred my 121 and 198 so that io could call them back.
After few days I again called back for the smae issue and Guy put me on hold and didt come back.I got a CSAT for call which I filled as NO as i was not satisfied at all.Then after 3 days I got a call back from an outbound agent from the No. [protected]. He asked me why I have said no for the CSAT . I briefed him abt the issue.He assured me that he will investigate the matter nad will get me back.
Its more then thre weeks but I didnt see any call back.I called couple of times again but same results.
I am a very very frustrated customer and just will not rechrge the airtel a.c as soon as validity expires.
For u 150 rs is a small amt but for me its a huge amt. and just want my money back.
Its not my fault as i had consulted u guys before doing rcvg.
I[censored] cannot give 150 rs as talktime to somebpdy as free of costthen u dont have the right to waste cm's money as well.

AirTel — balance issue

i activated my message balance(rs. 63)on 24th march 2010 ,according to which i should be getting daily 500 messages free of charge uptil 1 month i.e, til 24th april 2010. But on 31st march 2010 and also from 9th april 2010 airtel is charging me for the messages i have been sending. talking to a customer care was of no use. the balance that has been deducted for the messages should be refunded.

Bharti Airtel — Issue with airtel DTH

Facing issue with airtel DTH STB since May 2011. No permanent solution is provided.
Technician comes restart the box and resolve it. Once warranty expired in Sep they are asking me to replace STB and pay Rs750.
STB technical issues was reported with in warranty period then why customer is being forced to pay for it.
I had multiple follow up with customer care and received rude behavior. Even my complaint no 14214767 was closed.
I am looking forward for your help.
________________________
Thanks & Regards
Yogesh Singh

Namaste Mr. Katta,

We would like to inform you that your concern listed 06 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — Deduction of credit without notice to customer

Sir,
This is to bring to your notice the unruly and pathetic way AIRTEL is behaving by deducting the amount without the notice of the customer and activating unwanted services like hellotunes and cricket packs etc. AIRTEL has not even bothered to call the customer first to check his interest before charging them without thier notice. Immediate attention is required to STOP this meance of airtel otherwise there is no use of having consumer forums and AIRTEL can behave as they want and this forum will remain silent specatator leaving the consumer to suffer.

I urge your immediate attendtion in this matter.

Thank you
Amzad Shaik

Airtel — Disconnecting the service without customers notice

I have taken a connection with airtel. Since then I have issues. I will get confirmation calls for silly reasons, however they have deactivated the service to my number [protected] since Monday. There is no intimation regarding the same neither by Call, SMS nor email that service is deactivated due to some reason.

Now that after speaking to customer care for 1 hour and escalating it to Bindu Supervisor on floor, she called the agent (Kavi - [protected]) and said that he would give me a call back after checking the status. I have submitted the document at HCL Perungudi office to Kavi.

Miss Bindu assured a call back from Kavi, which did not happen. I have called Kavi and he said that the copy of driving license that I have submitted was not legible.

Either the backend team or Kavi has informed me about this in advance before they disconnect the service.

I want the service to be activated right now and want someone to contact me and collect the required documents.

In case of the service not restored by EOD, I would be more than happy to treat the current unbilled amount as a discount due deactivation without any notification and will not pay it.


My alternate number is [protected]

One more thing before close, Miss Bindu seemed to be little frustrated when i was talking to her regarding my issue.

complaint reference number :[protected]

complete conversation:

Is there any way the service can be restored immediately. Since Monday evening Airtel disconnected the service and still now nothing is fruitful. I have paid the OS and send the soft copy of my passport (i have submitted hard copy to Mr.Kavi).

It is disgusting and disappointing that this mistake is done from Airtel, still the issues is not getting resolved soon.

I never had this kind of service issues with Vodafone and I am using this service since 2007.

Also the Nodal officer Nandini said that Airtel is not at all responsible for the Agents behavior. Kindly send me a confirmation email that Airtel is not responsible for the Agents behavior, so that i will make sure this type of issues does not repeat with my colleagues at HCL (Technologies/comnet).

I am struggling so much as I have given this number to every one or my relatives and colleges, if that I would have taken a new number and got service immediately.

May be these kind of issues disturb the customers and will give them an oppertunity to think of an alternative.

Accepting the mistake Airtel might have restored the service for my number [protected] immediately.


It seems I am being cheated by Ms.Nandini asking me to pay the Outstanding on the number and will be activated immediately.

I need some discount of compensation for the days that i did not had service due to negligence/irresponsibility of Agent/Airtel which lead to this situation.

Regards,
Chandra Sekhar M.N.S

+[protected]



[protected][protected][protected][protected]
From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Thursday, August 19, 2010 3:41 PM
To: Narasa sarat Chandra sekhar Medapalli
Subject: Acknowledgement Mail.


Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is[protected].

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: RE: REG : [protected]
Date: 19/08/2010 03:36:52 PM
From: [protected]@hcl.com
To: nodalofficer.[protected]@airtel.in;[protected]@airtel.in;[protected]@airtelindia...⇄
Message body:
Hi Nandini,

As per our conversation, I have paid the amount and submitted a copy of my
passport to Mr.Kavi. Kavi has given me a new sim card and said it will be
activated. I would kindly request you to activate the sim card bearing
[protected]) with the number [protected] ASAP.

Already Airtel has barred my service since Monday evening till date. I would
like to request you to give me the rental back to me on prorate basis for the
days that I did not have service.

While in our conversation you have mentioned that Airtel is not responsible for
the agents behavior, so in this regard I want Airtel to make sure that Mr.Kavi
would not misuse my document.

If incase Airtel is really not responsible for agents deeds, then I would like
to have an acknowledgement email mentioning the same. I want every Airtel
subscriber in HCL (Technology/Comnet) to know this.

Thank you for your efforts to bring back my connection with the same number
([protected]).

Kindly get the connection activated ASAP.

I have attached the document with the acknowledgement from Mr.Kavi with the
date and time he received the document from me for your reference.


Regards,
Chandra Sekhar M.N.S


+[protected]



From: Narasa sarat Chandra sekhar Medapalli
Sent: Thursday, August 19, 2010 2:01 PM
To: [protected]@airtel.in; [protected]@airtelindia.com
Cc: [protected]@rediffmail.com
Subject: RE: REG : [protected]

Hello,

PFA the payment slip. Please activate the number ([protected]) ASAP.


Regards,
Chandra Sekhar M.N.S


+[protected]



From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Thursday, August 19, 2010 1:45 PM
To: Narasa sarat Chandra sekhar Medapalli
Subject: FW: REG : [protected]



Dear M.N.S Chandra Sekhar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/08/2010, you have
expressed concern over number deactivated without prior information for your
Airtel number [protected].

We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.

We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.

As per the telephonic conversation with Ms Nandini Ganesan Nodal Officer she
has insisted you to clear the outstanding amount of Rs. 524/- at the earliest
in any Airtel Relationship Centre to activate the number.

Hence we request you to make the payment and the number will be activated
within 48 hours.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.
Warm Regards,

Appellate Officer
Bharti Airtel Limited

[protected]Original Message[protected]
From: [protected]@hcl.com
To: [protected]@airtel.in
Sent: 17/08/2010 13:13:59
Subject: Reg : [protected]

Hi All,

I have taken a connection with airtel. Since then I have issues. I will get
confirmation calls for silly reasons, however they have deactivated the service
to my number [protected] since Monday. There is no intimation regarding the same
neither by Call, SMS nor email that service is deactivated due to some reason.

Now that after speaking to customer care for 1 hour and escalating it to Bindu
Supervisor on floor, she called the agent (Kavi - [protected]) and said that he
would give me a call back after checking the status. I have submitted the
document at HCL Perungudi office to Kavi.

Miss Bindu assured a call back from Kavi, which did not happen. I have
called Kavi and he said that the copy of driving license that I have submitted
was not legible.

Either the backend team or Kavi has informed me about this in advance before
they disconnect the service.

I want the service to be activated right now and want someone to contact me and
collect the required documents.

In case of the service not restored by EOD, I would be more than happy to treat
the current unbilled amount as a discount due deactivation without any
notification and will not pay it.

your immediate response is appreciated.
My alternate number is [protected]

One more thing before close, Miss Bindu seemed to be little frustrated when i
was talking to her regarding my issue.

complaint reference number :[protected]


Regards,
Chandra Sekhar M.N.S


+[protected]


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IDEA & Airtel Prepaid Services — CHARGES DEDUCTED WITHOUT NOTICE

This is a notice about there are charges deducted without noticing to customers from their prepaid account balance. There is no notice / message about the amounts billed to customer on what services whenever they are deducting the amounts from our account. So, without any make notice to customer they are deducting the charges even there is no services/facilities are used. This process has to be changed, they should have sent notice to customer before deducting the amounts on everytime. So, that the customers can aware on that, if they are not using the facilities, they apply to refune,. If customer is not aware/knowledged person, they will simply loss their amounts, and companies make good profits.

AirTel — deducted amount without using mobile

i am using Airtel since along time - from my Airtel prepaid balance they deducted 40 rupes without using my mobile and i made a complaint on 25 jan ( complient no:cbdcc[protected] | cbdmo[protected] i dont know the send me two different complient numbers by sms.) my mobile no is [protected].

i just called to customer care (on 8 feb) - after 3 mins one guy took my call and disconnected (dont know that person name) and again i tried - after 5 mins i got chance to talk to executive and that guy replied that there was no complient on my number, i asked him to check properly, he asked meto be online and after 4 mins he back and said i can able to see the complaint and there was no deduction as for his account view and there was some update on the complaint that they refound some 2 rupes and they sent one sms too to me - i said i did not receved any sms later the complaint and i requested to help out on this - almost iw as on line for 30 mins and they said they will calling back to me with in one hours - no call even after two houes but i got an sms saying " thank you for contacting Airtel. your requrest reference number is cbdcc[protected]. simplify life just ..."

is there any change to get back my money or shall go ahead to move to othere network providers ....

AirTel — AIRTEL DEDUCTING BALANCE WITHOUT CUSTOMER NOTICE

Dear Concern person,

Please be careful airtel is always deducting some amount from your phone balance without your notice
if you are lucky to found that your amount has been deducted with no specific reason & if you call them for the reason behind this they are unable to explain, still if you have that much time to fight for you deducted balance they will return the amount, I know i am talking about a small amount but imagine there are millions of Airtel subscribers out of these if they are deducting 30 rupees every day from 1 lakh customers they will be earning 3000000 every day, is this not unethical earning, such a reputed brand like airtel is up to such kind of business is difficult digest

My humble request to the concern authorities to take strict action to stop such unethical earnings

Waiting for the Justice

Q M Nooruddin
[protected]@sify.com

i dont want mozookfun club anymore, pls deactivate my number from it, my number is [protected]

pls airtel oooooo.

AIRTEL DEDUCTING BALANCE WITHOUT CUSTOMER NOTICE
Dear Concern person,

Please be careful airtel is always deducting some amount from your phone balance without your notice
if you are lucky to found that your amount has been deducted with no specific reason & if you call them for the reason behind this they are unable to explain, still if you have that much time to fight for you deducted balance they will return the amount, I know i am talking about a small amount but imagine there are millions of Airtel subscribers out of these if they are deducting 30 rupees every day from 1 lakh customers they will be earning 3000000 every day, is this not unethical earning, such a reputed brand like airtel is up to such kind of business is difficult digest

My humble request to the concern authorities to take strict action to stop such unethical earnings

Waiting for the Justice

Q M Nooruddin
[protected]@sify.com

Airtel — Deduction without notice

I have a prepaid sim card from Airtel since 2005, for the last six months whenever I recharge with any amount I am being deducted of the major amount leaving my balance in paise. When I called up customer care they said I have activated some service.But I have not activated any service, After much thought I have stopped recharging for the last two months to avoid any unauthorised deduction. I dont really understand this rediculous behaviour from such a provider like Airtel.

Hi,
There is some problem with some of circles in Airtel recharges. Some mobile recharge service provider websites are providing easy recharge on the name of online recharge service. This is quite confusion.

We are onlinerechargeservice.com, an online recharge web portal offers online mobile recharge for Airtel, Aircel, Idea, Vodafone, Tata Indicom, Tata Docomo, Reliance, BSNL, Videocon and for all major operators across the country. We also offer online DTH recharge for AirtelDTH, VideoconD2h, Tata Sky, RelianceBigTV, Dish TV and Sun TV. We are offering services for all GSM and CDMA prepaid subscribers across the country.
To recharge your mobile please visit: http://onlinerechargeservice.com/
Email: [protected]@ors7.com
Helpline no:[protected]

Namaste Jaya,

This is to inform you that your concern listed on 05 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Hi Jaya,

Thanks for your complaint. I also faced this issue with airtel.

They don't have value for their customer. Now just they apologize and they don't reply on our questions.

I am using postpaid card and they add wrong charges to my bill. I am not ready to pay that amount. Airtel disconnect my connection and just saying its system problem.

Airtel Loot lo!

Thanks

Namaste Jaya,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Vedant,

We would request you to kindly share your contact details to help us assist you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Broadband Combo — disconnection of my airtel broadband

sir/madam
i kindly request you to disconnect my airtel internet and telephone before this due date...my a/c no. is 13576928 and my phone no. is 4004151...
plz take my request immediately
thanking you

disconnection of my airtel broadband
sir/madam
i kindly request you to disconnect my airtel internet and telephone before this due date...my a/c no. is 11763950 and my phone no. is 4348246
plz take my request immediately
thanking you

AirTel — repeatedly

respected sir,
sir i am getting wornig calls from the number [protected].pls give me the details of this number.pls give me the incoming and out going details also

Recently i took a prepaid sim from airtel my mobile no is [protected] but this airtel compony cheating customer's like anything they dont know the value of each rupee without my knowledge they deducted amount for hello tunes and sent a massage aying THANKS FOR SUBSCRIBING HELLO TUNES . IS THIS THE WAY TREATING CUSTOMER'S THIS IS VERY BAD

Bharti Airtel — OVERCHARGING-BROADBAND SERVICE

I AM USING AIRTEL BROADBAND FOR A COUPLE OF YEARS .THIS SERVICE INCLUDES A LAND LINE NUMBER [protected] AND I AM GIVEN PLAN OPTION OF 499 PLUS LOCAL TAXES. IN CURRENT BILL OF FEB 2012 I FOUND THAT I WAS CHARGED @ 599 IN PLACE OF 499 FOR WHICH I AM USING THIS CONNECTION. WHEN INQUIRED I WAS TOLD THAT MY PLAN WAS CHANGED WITHOUT MY CONCENT/ KNOWLEDGE. I FURNISH MY PARTICULARS AS UNDER:-
NAME AND E MAIL ID;' D K SETH email [protected]@gmail,com. TEL NO, [protected]

Bharti Airtel — Overcharge

Pls note that I was charged 3700 Rs for usage of GPRS for one single day!!!! ( 26th January 2012) which I find it very hard to believe.Also I have chat history from that day telling one of my freind that the GPRS has not been working since mrng- I didn't even have the E reflecting on my phone when GPRS is connected!And the Airtel team called and says that my usage is validated which is totally bogus- When I didn't have the connection how can I even use.I refused to pay the bill as the bill has not been rectified.I get at least 2 calls a day on an average reminding me to pay the bill.

AirTel — over charging

I would like to bring TRAI attention, even the call not started, but Airtel started charging at 0.0001 millisecond, and the same thing happens when u disconnect @ 59 seconds, it charges for 2 calls. this is over charging. Trai should take action and ask Airtel do a refund for all affected customers.

Thanks
Salim

Namaste Ravindra,

This is to inform you that your concern listed on 05 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Dear Mr Rakesh

I have sent the contact details to you including mobile no. on the mail id in your signature.

Hope to hear from you.

Thanks
Ravi

Respected Sir.

I am from Tamilnadu with Airtel Mobile.I recharged booster pack for rupees 125 on[protected] at 08:05 pm with transaction id[protected]. The Airtel network sent me the benefits as local airtel to airtel 10 paise and local airtel to other mobile 30 paise.But they charge first minute 1.5 paise for second for any network without any information.When i made a complaint with ref.no.CWRCH[protected] on 22-08-13, they didnt response properly and also they blame me.The Airtel network do unlawful activities with its customers.When i recharged they sent me the above sent tarrif only, they didnt mention the first minute charge details.simillarly the network do for all the customers as they sent tarrif message differently and charge more.A lot of people suffer more but they dont know where to complaint.So i request you to take immediate action to this complaint and refund the total amout of recharge with compensation amout for frustration sir.I also planning for further steps to solve this problem.

AirTel — For Valueadded Services.

Dear Sir,
I Mr.Ray Satish .Y., my contact no.[protected], using this airtel no.from last one year.
I have complain regarding the value added service, which is the Jumanni alert service. which is chargeable, is not activated from my side, Inspite of doing serval complain from last two month & visiting their relationship center, they have not resolved mine problem, inspite of this, they have added & have send in the bill. Therefore i have not paid the bill of the last month.
I hope that this problem will be resolved as soon as possible .

AirTel — Value Addition Services

Dear Sir,

I would like to draw your urgent attention to the unfair promotional practices carried out by Airtel & other mobile service providers. The point of debate this time is the Value Addition Services offered by the mobile service providers in the form of Caller Tunes also popularly known as Hello Tunes/Dialler Tunes or Welcome Tunes.

Its not long ago that the introduction of caller tune facility was regarded as a great value added service until it fell prey to the malicious promotional practices of the mobile service providers like Airtel. To be precise, I have an Airtel no. on which I have activated the caller tune facility for which I am charged Rs. 30/- every month by Airtel. Additionally, Rs. 15/- is deducted for any song selection as a Caller tune. Initially, I really enjoyed the service until I heard a much uninvited tone which said, “is gaane ko apni caller tune banana ke liye * aur 9 dabayen, gaane ka shulk 15 rupaye aur masik shulk sirf 30 rupaye”. This promotional AD spans 6-7 seconds which starts from the very moment the receiver’s mobile rings. Important to note is that almost 80-90% of the times, a person attends the call in the first 6-7 seconds which renders the Caller Tune facility redundant.

Now, the million dollar question is “why are these mobile companies carrying out their advertising & promotions out of customers’ pocket; why are we being charged for promotions executed by them; do I pay my hard earned money to satisfy their advertising needs?”

As recompense, I would like to seek answers to my above question to which I strongly doubt would be any justifications with these mobile companies. Hence, I strongly protest this malpractice & demand immediate cessation of the same.


Thanks & regards,

Alok Kumar Saini,
[protected],
aks.[protected]@gmail.com

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Vinay Chugh
Airtel Customer Service Team

AirTel — Value Added Services (VAS)

Unauthorized charges have been deducted from my account yet again. It seems Airtel have stooped to such a low level to tide over their decreasing profits that they hve been activating some unvalued services without the approval of customers. Its a sincere request to all to please DONATE SOME ALMS/ CHARITY to BHARTI AIRTEL.

A customer switching over from airtel

I agree, the Airtel IVRS system does not work. I had started an Internet service pack with them through the IVRS system. I was shocked to see my phone bill indicating that the internet service had not been activated. I have been pursuing this issue with Airtel for the last one week but no resolution is in sight.

Complaint number is 50850066

Namaste Sathyanarayana,

This is to inform you that your concern listed on 05 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Archana,

This is to inform you that your concern listed on 05 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Archana,

Further to our discussion dated 05 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Sathyanarayana,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — fraud in internet billing

i had a connection of airtel internet connection. They started giving me bills at so higher charges. I was shocked. I contacted them but no response

AirTel — Internet Bill Problem

I am using Airtel Broad band connection. In my Sep'08 bill, I got that on a perticular day airtel charged Rs. 1500 Approx for internet using, but i didn't use that. I lodged a complaint on 4th Oct and again on 1st Nov, but till today i couldn't get any call from Airtel.
When i got this month bill, it is showing that i have to deposit it IMMEDIATELY else my phone will be disconnected.
What should i do?

airtel/ internet — internet on mobile

Dear Team


i am haveing a mobile nokia5310 hand set.and taken settings for internet on mobile but iam not able to semd a mails from yahoo id to my friends from my mobile.from last 20 days i am faceing this problem.you now i contacted to customer care so many times but they are not able givig the compleet information, and today all so i am contactd to the c care stiil they are not giveing the information.and one more thing i want give complaint on airtel c care.officers allso to day i am spoken to 3 peoples one is mr syed and vinodkumar.(hyderbad) thye are directly disconcted the line 3times while i am speeking.pls chek and do the need ful


Thanks&Reagards
Brahmam
[protected].

i find my bill

AirTel — Mobile Internet Billing

Airtel charged exhorbitant GPRS billing without informing customer about plan details. The activation cost is not explained by sales professionals. Total misselling and charging. The company could not provide proof of activation of services and puts the blame on customers. Fraudulently charges Rs 15 per MB usage while unlimited usage is only Rs 500 per month these days. Airtel blames customer for not selecting a right plan, while no plan is explained and blind charges to Post paid bill amount. No redressal. Beware

I am sending you an email to [protected]@in.airtel.com with all the conversations that have been engaged with Nodal Officer and Apellate and no acceptable response has been received. They have not even understood the issue. My contact details are also sent.

Your company and Airtel is both involved in this scam.
Go ahead and drag both those son of to court.

Namaste Mr. Shanbhag,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — regarding 3g recharge

Today i have recharge my airtel sim with 750 for 3g internet speed. My 3g is already activated. But after i recharge i dont get any increace in my internet speed before. i recharge i ask to customer care regarding speed they told me after doing the recharge of 750 i got the internet speed upto 300 to 400 kbps but im geting the speed of 10 to 15 kbps after the recharge of 750. Its working same like odnery gprs which works on 2g. M trying to cal customer care but they are not giving any response to me. Plz help me thank you.

Namaste (zee1159),

This is to inform you that your concern listed on 04 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (zee1159),

Further to our discussion dated 04 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste (zee1159),

We would like to inform you that your concern listed 04 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — crappy customer care

1. Every cell in my body revolts in disgust at their crappy crappy customer care.

2. I wish all the best to those who call those customer care execs.

3. But, the pits is their website. Just try this one: https://ebpp.airtelworld.com/cares/wps/myportal
You can't punch in the date in your date of birth column. Just sick sick programmers and incompetent indifferent managers. I feel like throwing up.

4. Tried calling them. Got disconnected twice. Nobody gives a .

5. I could go on like this. Their crappy crappy "mCheck Pay Airtel" micro, nano crap window, their clueless customer care execs, etc etc.

6. They got millions and millions of subscribers but their service is crappy crappy crap .

Bharti Broadband — New Connection Horrible Experience

Airtel Broadband connection - on 7th August I have made full payment by cheque given KYC Document and filled the form.. I was assured that the internet will be installed in the next two days.. Its been a week now.. my form number is 259592.. Mr. Santosh and his supervisors from Bharti either dont recieve my phone or they say it will be installed today itself.. Horrbile Service from Bharti..

I am sending you the contact details in the prescribed mail ID, the cheque that was issued to me due to your inability to provide the service got rejected due to technical grounds and I was expecting a fresh issuance of cheque which I have never recieved.

Some somewhere is terribly wrong with Team Bharti!

Keshav

Namaste (mnatha_ga),

This is to inform you that your concern listed on 04 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste (mnatha_ga),

Further to our discussion dated 04 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste (mnatha_ga),

We would like to inform you that your concern listed 04 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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I am having airtel prepaid connection. I have a lot of problem about the service so provided by the Airtel. There is always network problem so i am never able to make the calls whenever i really need to make the same.Also my Balance gets deducted without any reason.When tried to talk with the customer care executives, either it does not get connected and by chance if it gets connected, the executives are not able to answer any of the queries.Also they are rude while answering.

Airtel — poor service in roaming

Sir,
I am using a AIRTEL postpaid no[protected],

when i came for roaming, i face lot's of problem...
1] i was facing network problem - (even i was in a city range) - i get a message " network can't access".

by the same time how are try to contact me and they get a message " the dialed no is not in use".

2) then i can't view my intermediate bill statement, for that i contact airtel - customer care(compliant no:[protected], they replied me this is a technical problem, we try to rectify two working days, but now 10 days gone, now i contact again, they tell, we can't help you. you can contact Tamil nadu customer care. but still the problem is not salve.

i thought, when ever i was in roaming.. i face like this problem ... and they are not help less.
in this bill.. lot of price difference was there,
(contact TN customer care is chargeable ... )

please give me a solution as soon as possible...

regards,
Prabakar t.

Airtel — Poor roaming connectivity and poor customer care service

I am a prepaid customer of Airtel GSM for last 3 years. Now I am having a Airtel Prepaid sim of Secunderabad for last one month. Since my arrival in Kanpur there is no incoming or outgoing service in my mobile no. [protected] . People sitting at Customer care of Kanpur Region even not knowing the location of Secunderabad/ Hyderabad and their parent state. When I told them that it is AP then they were asking about the location of AP. Further the number of AP Customer care told by them [protected] is not existing or incorrect. when I further queried about the correctness of no. they have roudely disconnected the line stating that my no. belongs to other region and this much only they can do. when I complained about the same to his superior, he was simply favoured his collegue (If required I can tell the name of person). Kindly look into the matter.

Airtel DTH — Poor service and not resolving issues

Customer ID: [protected]

I have Airtel DTH connection (Big mistake!). Most of the time it does not work and following message is displayed on TV screen:

"Inserted view card is not an Airtel view card or it may not be inserted properly. Please insert a valid viewing card correctly again.
Error Code: 2"

Even after several complains, they do not resolve the issue. Worst part is that, they mark and complain as resolved without taking any action on this.

I am tired of complaining and still there is no resolution. Is there any way I can escalate the issue to get it resolved permanently. Is there anybody who can help me in taking legal action against them?

Thanks,
Suresh

AIRTEL DIGITAL TV — Poor Service and Wrong Information

I had purchased Airtel digital TV connection in Oct 2009.(1750/- plan). I was entitled to get 15% cash back as per the terms and conditions provided by Airtel. However even after the 3 months, the amount has not been refunded back into the account.

The customer care is highly un-responsive and customers are taken for a ride.

Customer Id : [protected]

I am also suffering from the same service problem mentioned above and from past 15 days my tv is dumb because of your worst service. Your people when ever we call say that we are registering your complaint with our higher officials but no action is being taken. I am really tired and wexed calling for service request. please do let me know if is there any possibility to take your setup box and return my amount. Please do help mein this regard. My Airtel ID: [protected]
mob : [protected]
last registered complain num: 2508737

G.N.V.Maruthi Kasyap

AirTel — Poor quality of service

Dear Sir/Madam:

Good afternoon.

I have several ongoing issues with your Bharti Airtel Ltd which are as listed below. I need to put it into one mail so that it will be easy to comprehend and understand to other parties who may be invloved in this matter

1. I had paid a refundable deposit for international roaming in the month of February 2009 for the number [protected]. Upon my return from Dubai I had requested for refund of the deposit. I have several ackinowledged letters as well as emails to support my statement. Till date this has not been resolve and the amount paid has not been refunded.

2. I had again in the month of February 2010 paid a refundable deposit of Rs. 4500 for activation of international roaming, for travel to Europe, on the mobile number [protected]. The roaming was not activated and no reason has been given for this up until now. Instead, without my permission my April 2010 bill amount has been adjusted. Please note that one of your cusotmer care representatives called me and informed me that a cheque for Rs. 4500 was being mailed to me and I have a record of this. I was utterly surprised to hear that the bill has been adjusted without my permission. When I called 121 to enquire about this matter, i was told to hold the line and the call was disconnected. I called 198 and wa again disconnected.

3. I was billed for internatinal SMS's in the past month and the current month for the number [protected]. I again called customer care and told them that all SMS's sent were to local numbers and not to UK, country code 0044. It is elementary that you cannot send SMS's to local numbers by prefixing 0044. This can be proved in any forum and am prepared to do so. However, I have paid the full bill amount under protest as I do not want to default on payment.

4. I have been complaining about poor connectivity for numbers [protected], [protected] and [protected] since ages. Nothing has been done about it. I get a SMS message that the matter has been resolved. I have all the SMS's stored as proof.

There appears to be a pattern in all the events in the matters outline above. It seems I am being victimised for making genuine complaints about the utter lack of responsibility on the part of your organisation. This is a matter of gave concern as cusotmer rights have to be honoured and protected.

Dr. M.N. Vijayshankar
56, Emerald Encalve
Behind Infosys Technologies Ltd.
Belavadi Post, Mysore - 570018

AirTel — wrong commitment or service

i am brought a new connection of AIRTEL after that i have done recharge in that no.
just after two days my no. is barred and the reason behind that the retailer submit rong document for that no.
after that when i am call customer care for that they told me that submit your documents again but when i am go to thier office they told me that your no. is parrmanently barred.

what the kind of service AIRTEL provide us?

Airtel DTH Service — Poor Quality of Service

Hello

I am Ranjit Srivastava. I have Airtel DTH connection (customer id no [protected]). At the time of installation, Engineer have not properly fix the dish resulting cracks in wall.
After 2-3 months of installation, I am facing problem of "No Signal (error code B001)".

Everytime I lodged complaint, engineer is not visiting to my house on single conmplaint. I have to follow-up 3-4 times. And when engineer comes to my house, he does the temproary solution by just moving direction of dish.

After few days again this problem comes.

Last time I lodged complaint at starting of July (before 5th) for which no engineer have visited to me house till 19-July.

I am fedup with the very poor quality of service by Airtel DTH.

Please advise me what can I do for this.

Ranjit Srivastava
email: [protected]@yahoo.co.in
mobile: [protected]

[protected]
Hi

I have two DTH connections at my home in Faridabad. I had registered a complaint with customer care vide regn no 3840621 because none of my sets were receiving any signals since past three days. I was told that the issue would be resolved by 4 pm on Monday, i.e. 13-Sept-2010. However, when no one contacted me till 5:30 pm, I rang up the customer care again, only to be told that now my resolution time is 5:30 pm on 14-Sept.

I had faced the same problem last month also, during which time it took a week's time to get the problem resolved. The service charges were duly deducted from my account, but apparently it was just a temporary fix, as the issue has resurfaced now.
Not sure how long I can bear this undue harassment. If this continues, I would be forced to switch to some other service provider.

Regards
Ankur
+91-[protected]

AIRTEL DIGITAL TV — Service stopped

Ref Cust ID : [protected] (Airtel Digital TV)

Dear Sir,

I had purchased AIrtel ditl dish TV and installed in the month of may'10. Now the subscription period is over.

Now the issue is they have stopped services even for national channels too.I had a talk with there representative on customer care line 12150 on 13th and 14th evening. On 13th they told me that the same will be started very soon but when i called on 14th they denied for starting services for national channels and told me to recahrge for paid channles than only the free channels will released.

Kindly look in to matter and advice.

Yours truly,
Anil Patel
[protected]

Airtel DTH — Services discarded

My customer ID is [protected]
I have recharged my account for viewing the services but still I have not been able to view the programms from last 3 days.
When we speak with the dealer he replies only to speak with cutomer care serices and gives the toll free number which is a recorded CD and by the time it gets connected it gets disconnected automatically.

Mali

I am airtel digital TV customer with customer id: [protected]
I had raised a complaint 2 weeks back and service request number is 4421563.
I was not getting any channel, the error being, "No Signal Found" and raised complaint.

After calling continuously for 3 days, an engineer came to my home(Don't know his name) and worked for 3 hours.
I was delayed by 3 hours to go to office but still waited for them to fix.
By the end, i got some channels but some were still not coming.
And also, to add on, this is not fixed, it varies every time.
Then they said, problem is with the set top box(which we purchased from airtel 3 months back)
and hence will come and replace it with new one the very next day.

Now it is one week and no one has come and I feel very pathetic about the whole behaviour.
No one is picking my call now and Customer care says the service request has been closed.
How is this possible?This is how they deal with their customers?
We had paid 5 months rent and took airtel dish which I now think was a mistake from our part.
Very sorry to say but horrible customer service they have. Very very disappointing.

AirTel — about poor service

sir, i am amit from nashik.i was using tata indicom.by mobile portability i transfer that number into airtel prepaid.but airtel doesnt given serive like tata indicom.no recharge confirmation message,no sms pack dial code,no facility of 0.facebook.com....i complain many time but there is action taken by airtel.

AIRTEL DIGITAL TV — very poor service

I have bought SonyTV and as free bee Airtel Digital HD connection with 3 months subscription free. I have been trying to customer care since the day of the purchase.At last 8th day i got chance to speak to customer care he gave me customer ID with wrong birthday registered.With god's grace i got another chance to speak with customer care within one hour by dialing million times, most of the time network busy. can any one help me to reach Airtel digital TV customer care which is very pathetic.

AirTel — wrong commitment and poor services

Respected Sir/Mam,
I, Sanjeet Kumar Sah, want to inform you that I am a Post
Paid customer of Bharti Airtel in Kolkata mobile no. [protected]. They
advertise as we are The best service provider but Sir/Mam I activated
there missed call alert services on about 26-mar-2011 since then I
cant get any alerts. I lodge a complain with them on[protected]. They
called me that your problem is resolve within[protected] at 5 pm. But
unfortunatily my problem is still on[protected]. Then I had made
another call to customer care again Then I got another 48 hours. But
again I cant get any response from Airtel. Since then I have called
more than 10 times and every time their customer care executive
miscommitted me even out supervisior also misscommit me. every time
they call me that the problem will sort out within 48 hours or we will
call back within 4 hours or 1 hours. Some time I told them that I want
to talk with Supervisor then they response me that Supervisor is busy
I call them that I can hold more than an hour but they response me
that he will call back you. But I cant get any response.After that I
made another complain on 02-May-2011 vai e-mail then I got a reply
mail that we are we shall revert to you within 24 hours. But again I
didnt get any response.
So Sir/Mam I requested to you plz do needfull and Plz
dont take my problem as an individual person these types of problem
facing lots of consumers with difference issue. But the companies dont
care to solve these problems.
Hoping for best response from you.
--

Thanks & Regards,
Sanjeet Kumar Sah
Kolkata.
Mob :+[protected]

Dear Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
What you think to solve this problem you needed to one year or more than one year. I lodge complain on 08-april, 2011 and today is 09-may, 2011. And your customer care executive always misscommited. Today call at your 198 number at 20:04. I got replied that no any supervisor is available now they all leave office. Then after sometime she transfer the line to supervisor. and he again told me to give 48 more hours. Now You think about your service standard and now I think that the company give training to customer care excutive to do so. You are not serious about your service.

Airtel DTH — Wrong Resolution of DTH service

On date[protected] I hv register complaint of audio problem in airtel customer care, they hv suggested that there engineers will come and rectify the problme, engineer arrived and change the direction of dish antena, and went away, next day he again arrived with the audio cable and charged 100 rs for the service but problem was not rectified and then engineer told that the problem is in hd setoff box but whenever I called in airtel customer care they commited false commitment and sent the massage that your problem has been resolved but actually problem was not solved. Airtel customer care told that your address is wrong, if my address is wrong then how their engineers reach to my home and changed the cable and carged rs 100 for the same. Airtel has harrased my since 5 days with false commitments. So I am looking forward to take strict action against airtel service

Dear Rakesh Ranga,
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

I want to inform you that today is 02-June, 2011 and my problem is still same. I contact to your higher level i.e., Appellaed officer. But there is no any improvement Now you see your services. This is show how poor and careless your services.
Thanks for providing your services
Sanjeet Kunar Sah
[protected]

Dear Friends,
As I written above my first complain here on 03-May, 2011. I lodge first complain with airtel on 08-April, 2011 but till today 02-June, 2011 Airtel cant solve my problem . Its show their poor services even I have a CUG conection with one of the largest group of India with thousands my company employees whom they provide service. Its show there service level. I dont think that they realised that they belongs to service industries and friend due to my not complete 90 days with the company I cant port my number with other service provider as per TRAI regulation and the company enjoy this benefit so they dont care of my problem.
Now I suggest all of my family members and friends and company collegues to avoid Airtel.
Regards,
Sanjeet KuMar Sah
[protected]

Dear Rakesh Ranga,
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Again I have a Big complain with you. Till today 13-June-2011 you could not solve my above problem. but you give me another problem. I wish to port my another airtel prepaid number [protected] but you reject my request.
I want to know why you reject my request and see your services. I wish to inform all my friend, collegues and known person to port their number from airtel.

Regards,
Sanjeet Kumar sah
[protected]
[protected]

AirTel — wrong commitment of services

dear sir,

i already complaint you regarding my service provider wrong committment of BBM services.first of all thank you for help.they already take action and confirmed their mistake.but my incoming and outgoing servces are not yet start and my payment of rs 9600 is not revert back .due to barred of all services my daily life is suffering.

thanks & regards

ravi gattani
[protected]

Namaste Kanjaria,

This is to inform you that your concern listed on 04 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Kanjaria,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Customer ID: [protected]

I have Airtel DTH connection (Big mistake!). Most of the time it does not work and following message is displayed on TV screen:

"Inserted view card is not an Airtel view card or it may not be inserted properly. Please insert a valid viewing card correctly again.
Error Code: 2"

Even after several complains, they do not resolve the issue. Worst part is that, they mark and complain as resolved without taking any action on this.

I am tired of complaining and still there is no resolution. Is there any way I can escalate the issue to get it resolved permanently. Is there anybody who can help me in taking legal action against them?

Thanks,

I am no getting calls, when some one try to call me they hear the message like "the person you are trying to call is either switched off or out of calling area"even though i have full signal in my mobile .and i am unable to do out going calls too, and i gave a complaint to the customercare regarding the problem they told me that the problem will be solved with in 48 hours, i have given the complaint one week back till now the problem is not solved

Airtel — No Network in Andheri/Sakinaka

Since 3-4 hours there is no Airtel network in Andheri East Sakinaka.

Are Airtel authorities looking at this?

Its just that the airtel network is down since today morning and surprisingly even the airtel helpdesk is not aware of the problem and also nothing is posted on the website. i think we do have the right to know the reason for the breakdown in services. after going thru the internet, I have come to know its due to a fire at Lower Parel in the office premises...Now come on Airtel, , , , dont you even have a backup in place of such a disaster and you seem to boast of being one of the largest cell phone operators in India. Shri Sunil Mittal... are you listening ?

since last three days i dont have network in my cell. whem i spoke to ur customer service they informed us the network will be ok by tomorrow 24/7/08 (10.00 hrs). but since morning i m not able to make any calls from my cell and also not receiving an calls.

Below mentioned airtel cell no. is my official no.. Seek your help

rgds
Akshay
[protected]

Hello Sir,
Myself Tarun Nandu an Airtel Subscriber from past 4 years, My no. is [protected].From past 4 days myself and my 35 friends who also holds an airtel card are suffering from network problem in Thane.
Looking at the situation and calling 100 times to 121, we have decided that tommorow we will be switching over to Vodafone.
The reason behind changing the network is, we all get network in western suburbs, but not in thane.Many people do get the network in my locality, then why we are been differentiated.
Please reply us as soon as possible.We will hear to your concern till today evening.Tommorow we will be switching over to Vodafone.

no network in patna city at harmandir gali

Since last one and half month i am compalining about the network faced by me and many others in myn area.
Mumbai, Sakinaka khairani road, at many places on this strech there is total no servive on the mobile, afetr this airtel customer care says that there is rpoblem in my mobile or sim, i asked how it is possible when the mobile is working in all the other places of the country with same sim and mobile, how in only one place i am facing this, also an customer executive once told me that if 100 people are facing the same problem all of you will have to go to ARC, and instead we cant come at your place.

no network in any airtel sim cards in andheri kurla road, mumbai

There is no network at Baner area so could not have important call since last 4-5 days.

So please do the needfuls.

Since last one and half month i am compalining about the network faced by me and many others in myn area.
Mumbai, Sakinaka khairani road, at many places on this strech there is total no servive on the mobile, afetr this airtel customer care says that there is rpoblem in my mobile or sim, i asked how it is possible when the mobile is working in all the other places of the country with same sim and mobile, how in only one place i am facing this, also an customer executive once told me that if 100 people are facing the same problem all of you will have to go to ARC, and instead we cant come at your place.

Since, the airtel network infrastructure burned down in July 2008, its network coverage has seriously diminished. Especially in Anushakti Nagar-Mumbai where from about 40000 residents, 12000 have an airtel connection. Absoloutely no network coverage in the whole of the colony, leave homes where the network is absolutely zilch, also in open spaces, and you need to run here and there to get a single inkling of overage. Many have started shifting base to odafone as it gives better coverage atleast. Airtel wake up before you lose your customer base and start working on your coverage in mumbai especially Anushakti Nagar

A disgruntled user

Hi,
This is Dheeraj want to let you know about my big problem. I'm really very fed up with my Airtel Prepaid connection because in my home I never find the Network and sometimes luckily it rings at home but can't hear any type of voice from caller, then go outside the house and call back to the caller. I'm in big trouble pls. help me for that.

Dheeraj Kumar Dhiman
II/20, Alok Nagar, NTPC,
Dibiyapur, Auraiya (UP)
206244
Mob. [protected]

Sub: Complaint against Connectivity Problem at 509, Kucha Pati Ram, Bazar Sita Ram, Delhi-110 006.

Dear Sir,

We Wish To Draw Your Kind Attention To The Followings:
1. Earlier we were having our office at A-451, Ground Floor, Defence Colony, New Delhi-110 024 and later on shifted to 509, Kucha Pati Ram, Bazar Sita Ram, Delhi-110 006 and since then we have the connectivity problem of your connections.

2. We have lodged the connectivity problem at Ground floor of 509, Kucha Pati Ram Bazar Sita Ram, Delhi-110 006 area for connections vide complaint No. 18466634 dated 22.09.2008 and[protected] dated 30.09.2008. .

3. Later on your representative had visited the place and also noticed the same problem.

4. He left with an assurance that the problem will be sorted out very shortly. But we regret to write that up to now the same problem exist.

5. We finally request you to attend the complaint to our satisfaction otherwise we will be left with no other option but to surrender the following telephone connections and switch to Reliance as its network is perfectly working

Connection Nos. [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]

In this context the communication may be done with Mr. Narender Khandelwal on telephone No.[protected].

Regards
Kartik Gupta

HI.. I AM USING AIRTEL FROM PAST TWO YEARS.. IT GIVES GOOD PACKS.. AND GOOD RATES..
WHEN I AM AT HOME.. THE NEETWORK IS FULL.
BUT WHEREI WORK THAT IS THE MAGARPATTA CITY IN HADAPSAR PUNE..
THERE IS NO NETWORK AT ALL.
I REALLY CANNOT CHANGE MY NO.
CANT AIRTEL PUT A TOWER FOR MAGARPATTA CITY..
THERE AREE SO MANY USERS..
NO ONE GETS NETWORK HERE.
IT IS A MAJOR NETWORK PROBLEM.

i am facing network problem from last 6 months i stay in sahakaranagar in bangalore, i have complaind the customer care but there is no solution on this so i decided to stop paying my mobile bill, i have told the collecting agent that i will not pay till my problem is resolved .

Now they have barred my out going call, when called the customer care they told me that coplaint is open still and it will be rectified soon.

is that i have to wait till they recitify the network issue at there convience, pls help me to sought this issue

my mobile no [protected]

I am an Airtel Kerala user from past 5 years, but there is no network in my home place PALLATHOOR just 3 kms distance by road from ADOOR where there is a tower in kasaragod district.
I am requesting the service provider to expand the network so that number of customers get satisfied.

Airtel Prepaid — call drops, network absent

dear sir,
i am a customer of airtel mobile campus card no.[protected] from sept 2008. from last two three months network in akot (dist. akola, maharashtra) town goes down . when we make o/g calls it takes long time to connect other no. also ratio of call drops is about 60 to 70% daily. we are make several calls to same no. insted of single calls. also network coverage goes down 20 to 30 times in a days. ccc never replies satiafactorely. your network team does not respond properly

Dear sir,
My mobile no. is [protected]. My office is situated at k. 37/32, katra malviya ji, golghar, maidagin, varanasi. At that premise my mobile is fail to catch the airtel network. I have already complained to customer care executives regarding this network problem but there were no responses.
if I would not get appropriate responce, I will go to higher authority. I hope you do needful.

Dear Rijo,

Our Airtel range problem still not resolved by your technical people at our office in the Heart of the city ( MAMANGALAM)?? What a poor service!!! How can you expect this much tolerance from a customer for long period? If you can’t do anything, can you please inform the mail id of your Kerala Head? It’s more better for you to keep this complaints aside.


With Best Regards

Jomon VA

2nd Mail
From: Jomon_Madonna [mailto:[protected]@gmail.com]
Sent: 30 May 2009 PM 12:31
To: 'rijo.[protected]@airtel.in'
Cc: Madhu(Director); Hafeez; BabuPradeep; 'Accounts_Sales & Service'; Accounts_Systems & service; Accounts_Madonna Care Centre
Subject: RE: Airtel Bill Not Recd

Hi Rijo,

I hope you have received all the payments from our Accounts dept. But We are not happy with your service which we are getting now days at our office premises near Mamangalam. From my office several mails has been send to your customer support, but all in vein. I know that all the corporate company accounts department is a vital role in the company. I request to escalate this matter most urgently to your top management for the satisfaction of your old and good track record customer.


With Best Regards

Jomon VA

1st Mail
From: MADHUMADONNA [mailto:[protected]@gmail.com]
Sent: 26 May 2009 PM 04:01
To: rijo.[protected]@airtel.in
Cc: Jomon_Madonna ; Hafeez; 'crc'; [protected]@gmail.com
Subject: Poor reception in our office premises


Dear Mr. Rijo,

We hereby bring your attention to the very bad reception of Airtel at our office for the last ONE MONTH
Pls note our office at Mamangalam ( Automobile Road) where we use to have fairly good coverage

Request you to look in to this immediately

MADHU.M
DIRECTOR, MADONNA
House No: 72, Suja Prem, AMRA
Automobile Road Residents association
Mamangalam

Tel: [protected]/[protected]/[protected]

mera ye complaint hai ke pichale 5 dinose mera network activate kiya nahi ja raha hai to please wo kiya jaye

I am really very upset with my postpaid connection because of NETWORK problem last two months in home. I called up many time and complaint to the customer care (121) but they did'nt reply. My complaint reference no is 21871205 dated 12/06/2009.

I am really very upset with my postpaid connection because of NETWORK problem last two months in home. I called up many time and complaint to the customer care (121) but they did'nt reply. My complaint reference no is 21871205 dated 12/06/2009. Addresh:- RAJESH PAWAR 102 DDA[CSP]Flats, Safdar Jang Enclave New Delhi-110029 [Near Ram Mandir] My Phone No is [protected]

very bad network. customer care are talking badly. NO SIGNALS.

nil network coverage
This is regarding the airtel mobile no [protected] as i have given more than 5 complaints to the customer care dept they have not taken any action till date and when ever i call them they have cooly say that the technical dept is working on it.I have recently shifted my house in kozhikode, near med.college and when ever i enter in the lane the network becomes totally nil and i am facing lot of inconvenience of all outgoing calls and incoming calls also., where as my friend who is having vodafone connection also having full coverage and is happy with it.

i am the customer with airtel from last 9 years and i am feeling very irritated with this service now.

this net work problem is persisting in the aptmt where i have shifted from last 7 years but still no action has been taken.if this problem is not solved within short period i have no other option to shift to another company.
regards
prasannan.
pranavam(h), moonam kandathil,
East devagiri, med.college (p.o),
kozhikode - 673008
ph : [protected]

There is no network of airtel at Mehta Road since last evening i.e. 7.11.2009.

i want to know this no. call detail [protected]

Hello Sir/Madam,
i am a resident of Devlali camp, Nashik.
i am facing the problem of no network at all in many parts of nashik including Devlali.
the problem is since 27th November. The Airtel agents here say that because of not paying dues & taxes the government have demolished the airtel towers.
Please confirm the same, so that we can change our servise providers as soon as possible.
And we are expecting some compensation regarding the inconvience faced my all the airtel customers.
Regards,
Prashant

I am a customer of airtel & am using airtel from 3yrs.My experience with this co. was very bad coz. of network issue its ok when u r outside home but as soon as u enterd in side the house ur network goes out. a years ago i complian to the customer care & they solved this out too. but now again its happening .
There Service is bad
There network is very bad.
Customer care do not entertain customers.

so I request to all those new users & existing user not to take Airtel.

there is no network inside the home at mahadev nagar, manjari(bu), hadapsar, pune.
outside the home there is complete network.
so please sort out the problem.

I am unable to make call to other numbers,unable to receive calls,cant send messages,though network is deducted as airtel and i have sufficient balance...Worst signal reception than other networks......i am trying to call customer care from[protected]pm and the reply is "please call later".......Now i get the feeling why the hell i am having a cell....."AIRTEL-THE WORLD'S WORST COMPANY".....

Dear customer

I am sorry to tell you that all the claims you have made are false. We are stopping all your services due to this falsification.

Please buy MTNL TRUMP sim card.






Regards,
Vinay chugh
Airtel Customer Service Team

my mobile number is [protected], I am facing the problem of no network,every time it is showing EMERGENCY CALLS ONLY from 09.08.2010, Ihave recharged it by the amount of Rupees 20 on 09.08.2010 before knowing the problem.please look after this matter and kindly solve it.

we have 5 airtel no in my home but network goes zero and we are not able to intract with anybody when we are calling to customer care and they kept my phone in hold for 15 to 20 minutes and no response from airtel customer care

I have airtel mobile no [protected],[protected],[protected],and i m facing problem of low or no network coverage from 117/07/2010 i have complaint at airtel helpline on 19/8/2010 for no network coverage at my house and they commeted to solve it by 2/9/2010 but there is no result of it i repet complaint at airtel 3 times more but there is no result since 2 months i have 4 airtel mobile at my home there is no or week coverage in every phone so please do the needful for this complaint so we can enjoy our service my latest complaint No is[protected] and last call for this complaint is made on date 14/09/2010

please this complaint i m facing lots of problem because of it.

R/S SIR,

I HAVE BEEN UTILISING THE NO [protected]
FOR THE PAST SO MANY YEARS.
RECENTLY WE HAVE SUBMITTED DOCUMENTS AS PER AIRTELS REQUEST AT AIRTEL GALLERY IN VASHI
WE HAVE NOT RECEIVED ANY CONFIRMATION FOR THE SAME FROM ANY OFFICE. ON THE CONTRARY WE HAVE BEEN RECEIVING PHONE CALLS CONTINUOUSLY ( OF AIRTEL) TO SUBMIT THE DOCUMENTS.
THE AIRTEL VASHI HAS ACCEPTED THE DOCUMENTS FOR VERIFICATION AND OKAYED IT. I AM AT LOSS OF RS.350/ ON THE PREPAID CARD IF IT DOES NOT START WORKING. IT IS A PREPAID CONNECTION .
PLEASE LOOK INTO THE MATTER URGENTLY

THULASIDAS S K PRABHU
[protected]

i have no network of airtel since 1.5 years. my mobile no is [protected]

NO PROPER NETWORK IN MAMULPET AREA

My complaint is that there is no network at my place. The phone shows full network but nor can i make outgoing call nor do i receive calls. But receive SMS.
I have already registered this complaint against airtel before in Airtel customer care as well as consumer forum. But nothing being done to solve my issue. They say it is been forwarded to the Core dept.
Got a call when submitted a complaint on consumer forum but just to say that my issue is been solved and now i wont face any problems but the issue still continues.Had informed airtel on customer care on 16thJan,2011. Still awaiting response and a solutions to my issue as today it is 2ndFeb,2011.
Cant change to other network as they have sent a bill of 989/- for the month.

Airtel — NO NETWORK IN MY OFFICE AREA

AM HAVING AIRTEL MOBILE (GSM) FOR THE PAST 6YRS,
CURRENTLY AM WORKING WITH RENAULT NISSAN, IN MY OFFICE PERMISS AM FACING POOR NETWORK COVEREAGE . I HAVE COMPLAINT THE SAME TO CUSTOMER CARE ALSO BUT TILL NO ACTION FROM THEIR SIDE
DO THE NEEDFUL
M.SUDHAKAR
[protected]

Thnx sir problem resolved

Hello,

I am using Airtel prepaid and am facing a lot of call drops, low network connectivity, my phone being out of reach and my blackberry messenger (bbm) services being of very low quality. I need you to please solve this and ensure that there is proper connectivity. People are unable to reach me if they call me, bbm texts don't reach em on time, unable to connect to other messenger services and facing a lot of 'call failed' messages.

Thanks,
Simran

Dear sir/mam
Mera naam kewal kumar hai aur main distt. Kathua se hoon..hamare area mein 6 month se airtel ka network nhi aa rha ..maine kafi complain ki per koi solution nhi nikla...jab bhi complain hoti 10 din ka time diya jata hai aur fir cc call karke bol dete hai ki aapki complain resolve ho chuki hai koi network nhi aa rha..plz sir hamare area mein pehle GALAK naam ke tower se full signal aate the plz sir is tower ko check kiya jaye to shayad hamari problem ka koi solution nikle ..thank you sir

Kewal kumar
Vill. Parola
Teh. Billawar
Distt. Kathua
J&K
Tower Site : GALAK
Cont. [protected] Ab network nhi hai isliye band pada hai
other no. [protected]

For the 1 month there is being fluctuation between 3G and 2G in my mobile, at this time there is no network. if i make a call it shows "network error" and i even cant send messages even though the signal is full. this is happening every now and then, if this continues i will have to change to other service providers.

Dear Sir/ Madam
I have complaint 200times and write so many letters to Airtel but I have not got a positive response.
There is no network of Airtel in my house.since 2.5 years .from 2002 to2008 network was very good.
2008 to till now there is no net work.I am so depressed I can not explain .Please help me.
thank you.
yours faithfully
J.P.GOEL
[protected]

Namaste Mr.Goel,

We would like to inform you that your concern listed 29 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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No service at all....i m nt able to receive or make calls....can't even call customer care...if i get connected to customer care luckily ..poorest response of attending officials ....in the month of September i hav faced this problem thrice n no network at all from last 6 days

Its showing me in roaming ...tho i m there in haryana itself...

Whts the fun of carrying a mobile if i can call?

Sorry...i mean if i can't call customer

Namaste Ms. Kaur,

This is to inform you that your concern listed on 06 Oct. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I activated my Airtel 3G number [protected] on 10th December,2012...but still I am unable to get 3G service,whereas I have bought the sim for Rs 475 with in-built 3GB 3G data usage..but whenever I am trying to connect with my modem,it only can catch 2G signals whereas Airtel 3G service is already present in our area...I called the customer care and complaint helpline but all in vain..what should I do???

Dear sir, mera naam kewal kumar airtel no. [protected] hamare area main 3 month network nhi aa rha . Pure area mein problem chal rhi hai bilkul b network nhi aata . Airtel ke siwa koi aur network nhi hai jahan pe pehle full bar aate the ab no network aata hai..hamein GALAK site ke signal milte the pehle plz sir ek baar is site ko check karba do..thnx sir
Village. Parola
Teh. Billawar
Distt. Kathua
State. J&K
Tower site. Galak
Contact.
Kewal kumar
[protected]
[protected]

Dear sir
Abi tak network problem solve nhi hui abi b same problem hai plz sir ek bar GALAK Site check karba do

I have Airtel No [protected] and Reliance [protected] but at my area there is no network at home before two-three weeks at my resident there was Airtel Tower but now its now exited from my building but I have post paid number not getting Network please solved it immediately when I complaint to Reliance customer care they always says that there is technical problem which is solved in 4-5 days but still haveing same problem.

chandrashekhar sharma
[protected]
[protected]

From last 4 days, Airtel Network is giving a problem at Marol-Sakinaka Area, Andheri, Mumbai, A full network is seen but not able to get Data connections and Calls are not getting connected, if someone calls it gives the msg as the number is switched off or out of coverage area.

Kindly solve the issue else we have to port our number. 4 days and airtel not able to solve the issue.

I use airtel prepaid sim since 2011. and I'm happy to use it .. bt last 5 days I can't get network coverage in my area ?

Mobile no [protected] name Radha Baskar
For the last one months no network of airtel available n my mobile phone
Pl help n revert back
Email id is [protected]@gmail.com

We more than 10000 people are working/studying at Saveetha University Thanadalam, Chennai 602105.
I assure than definitely more than 1000 members are using airtel network. But from 2015 Jan onwards there was no network coverage at this campus. Due to that we could not communicate even very important calls. Kindly rectify the problem. Otherwise we all thought of changing the network.

I have haryana airtel number [protected] which i last used in Jan 2015 and now it's not working.
it's not showing any signals.

Dear Sir,

I am residing at Prateek Wisteria, Sector-77, Noida- 201301, Uttar Pradesh. There is no network in my mobile since last 3 days (30th April, 2015). I am very disappointed and fed up with the network service of Airtel in my area.

Now I planning to change and going to do MNP to other mobile network.

Regards,
Chandan Verma
+91-[protected]

Hi, My office is located Above Lotus showroom, 3D, Bhopalpura near Shashtri Circle, Udaipur(Raj)
We have been experiencing serious issues of network from last month. The problem is getting worst day by day from last fortnight there is no network at all. Please help.

My no. is [protected]

We have been facing the problem of poor network coverage, virtually no network coverage in our office area. The address is - Gattani hospital, 3D Bhopalpura Near Shashtri Circle, Udaipur, 313001.

Please help

Regards
Rohit Mangal
[protected]

Im a Punjab airtel customer. I faced problem of no network when I came to Bellary Karnataka in January though I paid Rs. 188 roaming free. It didnt help and I had to get a duplicate sim after going back after a month.
Now I came to Karnataka yesterday and the same thing has happened though I recharged with Rs. 306/- (No. [protected]) and my wife's No. with Rs. 188 ([protected]). Im not able to make or receive calls since it says no network. My wife and I are facing the same problem. All other networks work except Punjab Airtel. Pl resolve as the numbers are important. Or else the case would be dealt with legally as my money is lost and many important telephone communication is also lost.

We reside in Sainik Farms, New Delhi and we recieve no network to call or internet. 3G does not work here and many times my calls drop people cannot reach my mobile number as the message is always out of network. Would request you to kindly look into this matter asap. My complete address and is house no.36 lane W-22 wedtern avenue sainik farms New Delhi.

Hi, I am using airtel prepaid sim, I am staying C.V.Raman Nagar Bangalore-560093, here i am facing full network problem not even i am recieving call when i go inside to my house, voice breaking for every call. can you please resolve this issue otherwise i will go for port to some other network.

my name account in airtel deepak dave

my airtel number [protected]
office address sunrise electricals
15, krishna iyer street,
chennai - 6000079.

i have office in my market i dont have network so pls need help for solutions, i have lots off airtel number landline n mobiles number so pls i need help for network solutions.

regards
deepak

Hi, I am using airtel prepaid sim, I am staying DEEPAK DAVE CHENNAI-600001, here i am facing full network problem not even i am recieving call when i go inside to my house, voice breaking for every call. can you please resolve this issue otherwise i will go for port to some other network

Hi, I am using airtel prepaid sim, I am staying DEEPAK DAVE CHENNAI-600001, here i am facing full network problem not even i am recieving call when i go inside to my house, voice breaking for every call. can you please resolve this issue otherwise i will go for port to some other network

Hi,
i am an airtel user and have been using 3g for more than 2 years now...i get good network at home(vimannagar, pune),
but i am constantly getting problems with 3g coverage in magarpatta city in hadapsar where i work. Please can you look into the issue as i know multiple people with the same problem.

Hi,
i am an airtel user and have been using 3g for more than 2 years now...i get good network at home(vimannagar, pune),
but i am constantly getting problems with 3g coverage in magarpatta city in hadapsar where i work. Please can you look into the issue as i know multiple people with the same problem.

Facebook — for verification

Dear sir,
i rcvd one mail from facebook, they send some parcel to ur for, is it true or not , can u check and contact with me,
VAJAS ABDUL VAHID,
address VAJAS MANZIL
OZHUKUPARA
KUTHIRAKULAM P.O
VEMBAYAM, THIRUVANANTHAPURAM,
KERALA.


AWIATING FOR UR VALUABLE REPLAY

Namaste Mr. Banso,

This is to inform you that your concern listed on 04 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Banso,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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I need help in the same issue please Airtel please resolve my issue please i also have iPad4 i cant dial 59059
"I bought airtel nano sim for ipad4 ...it is activated but they asked to call 59059 for verification from my nano sim...
Ipad has no dialling option...I m struck in a system flaw since I don't have an iPhone to make the call to 59059 so that my num is verified...
Now plz show me a way to overcome this problem.

Airtel — getting computer calls

I am currently visiting europe, and have been getting regular calls on my cell from a number, [protected] . Since recieving the call would be expensive ( due to international roaming), thus i always try to call back the number and its always switched off, even when i call immediately after recieving the call, it comes as switched off.

Can it be a computerised number ? This is a nuisance and disturbance.

Airtel — misbehave by the customer care boy

respected sir,
i called to the customer care service to the airtel on 07/03/2010 sunday at 02:20am for my queries buy the guy responding to me really disappoint with his rude behaviour. he argue with me n said is thid the time to call go n take sleep when i said its the duty of you to clear the queries of your customer he says you come n do the job. i said then why should co. pays you he said you are not my payer sur bt i am the loyal and old customer of your company i have 8 airtel connections 6 postpaid and 2 prepaid in my family earlier i was quite satisfied but this thing really disappoint me. i called from [protected](prepaid) mb. no. you can check his rude behave from your records for internal training at above time and date. and he also said you will see wht i will do with your this no. now you will cry i said ok and he deducted rs.30 from my balance in my pre paid no. when i asked about his name he suddenly disconnect the cal so its a request as ur old and loyal customer kindly take strict action against this and refund my balance otherwise this will make a negative impact on the goodwill of your such a prestigies co.

your faithful customer,
jaideep singh taneja

hope will get good responce soon.

AirTel — Misbehavior of the Customer Service

HI,

I have been getting repeated misbehavior calls from airtel on my mobile [protected]. Inspite of paying all the bills, airtel is calling me from[protected] and asking me to pay the outstanding.
I have paid all the bills sent to me. When I asked her to send me the outstanding she asked me to wait for one more day. And now at 14:40 pm on 21, April, 2011 she asked me 10 times if I have received the bill, if I have checked the email.
It gives me an impression that all the employees of airtel and dumb and stupid because they cannot understand statements in one go.

Please stop all this abuse and do not disturb me.

AirTel — Misbehave by customer care

Sir,
In my number [protected] the caller tune was activated automatically. I came to know at 9:09 pm. Regarding the issue I talked to Mr. Chandan Kumar. But the way of talking was not good & he disconnected the call. Again tried to contact customer care but the customer care service was deactivated. Then called from a different number [protected] at 10: 25 pm and talked to Mr. Vimal but he didn't respond well. He misbehaved with me and given the number of Mr Vikrant [protected] and said do whatever you can do against me.
Please take appropriate action against the respective customer care executive Mr. Chandan & Mr Vimal.

Thanks & regards
Rakesh Kumar Singh
[protected]

Please visit particular website and write a complaint to appellate authority for the same.

please send me my Three month call ditals in favour of my Mobail no [protected] Nagpur located Month of Feb-13 to May-13 in my EMAIL ID [protected]@gmail.com i will thank to you please send me said above mention no

Namaste Waseem,

Further to our discussion dated 04 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Waseem,

We would like to inform you that your concern listed 04 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Airtel Broadband Connection — COnnection not provided and refund was not processed

Hello,

I am amit mudgal, mobile number : [protected]. I applied a new airtel broadband connection on 6/08/2011 in Bangalore.

TBLR of the application is 273912. Manager that gave me the connection was Prakasha. The amount I paid for the connection was Rs 999. I gave a ICICI Check numbered 663842 to BHARTI AIRTEL LTD. Money got debited from my account on 12/08/2011.

I was supposed to get the connection in 2 working days (09/08/2011). But till 22/08/2011 i dint got the connection. In between i raised multiple complaints to get the connection.
Complaint Numbers for getting the connection: 2423350.

On 22/08/2011 i raised cancellation request. Request Number : 2614632. It was told to me that refund will be processed in 8 to 10 working days.

I again verified multiple times but noting has happened. I had raised following complaints:

Complaint Number: 3205638 (I don't remember the exact details for this call)
Complaint Number: 3395002 (It was told to me by 10/09/2011, i will definitely get my refund back)

But when i din't got any response back from airtel. I called airtel again today (10/09/2011). They are telling me new stories that refund department has not received any application. Though as per airtel records they have received that on 10/08/2011, stating installation can't be possible (got this info from customer care executive).

I have raised another complaint on 10/09/2011. Complaint Number: 3806998. This complaint has to be resolved by 17/09/2011. But i seriously doubt that.

Following are my questions:
1. Why was I given the connection, when the site doesn't had enough connection (I was contacted by airtel itself for a new connection)?
2. Why is refund not made even though numerous complains are raised? Are their any SLA's involved? If SLA's are their then provide me the copy , so that i can verify any take necessary action.
3. Why customer care executive disconnects the call? I had faced this as the biggest issue. I had to make around 4 calls each time to raise one complaint.

Finally i wanted to say. I had already suffered enough i guess, made enough calls etc. I believe if the problem is not resolved by 17th of September (17/09/2011) and my questions are not answered. I had no option but to go consumer form. Please understand the gravity of the situation and kindly process my refund ASAP.

Thanks,
Amit

Namaste (Venice Vincent Silas),

Further to our discussion dated 03 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste (Venice Vincent Silas),

We would like to inform you that your concern listed 03 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Santy,

This is to inform you that your concern listed on 03 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Santy,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I have been calling the Airtel customer care to activate an Airtel 3G connection in my cell number: [protected] 3G (compatible). I have called Airtel 121 & Airtel 12118 for the activation on 25th June & 26th June. The only response I got was 03 to 04 messages stating that activation will be done within 04 hours which is still pending. Hence I request you to kindly for expediting the same.

My airtel 3g data card bearing number [protected] is still not activated.I have doubt that retailer and company isinvolved in a big fraud case as now they are avoiding me.its more than 10 dys.kindly help me at least get my money back.

regards,

sudeep kar

ph no-[protected]

[protected]@gmail.com

Namaste Yashuvanth,

This is to inform you that your concern listed on 02 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Yashuvanth,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — miss my number

i have lost my cell on train i want to get that number i went to airtel office they are asking proof of that sim which have been registered that sim is in my brother proof he has settles in dubai kindly help to receive my sim ([protected]) its in the name of mari kani my name is sashi kumar gupta

sir, i miss my friends numbers.please send me the incoming and outgoing and missed calls list of my number for the last year(2011-novmber to 2012 may)months please send me the calls list m
id as early as possible. my airtel acount number [protected].. My email id is: sri.[protected]@gmail.com tthanking sir. your sincerely, sri archan

Bharathi Airtel Ltd — Prepaid amount balance swindled

SirMadam, TO WHOM SO EVER IT MAY CONCERN

On 29.12.09 I recharged my mobile for an amount of Rs.202/- I had earlier balance of Rs145.00 totalling to Rs347.00.On 1.1.10 evening while trying to contact my friends to wish them, I was shocked that I got only Rs0.46Ps only available.

On saturday I contacted ur customer service dept. from your Arcot Road showroom office.I didnt get a proper response from your office to find out the reason. Of late when I contacted by dialling 121, I was told that I spoke to your service people No 56263 which in no way correct. First of all I HAVE NOT SPOKEN TO ANY OF YOUR SERVICE DEPT PEOPLE. 2. I WAS NOT AWARE OF THAT NO.3.FREQUENTLY I GET YOUR SERVICE MSG BY SMS WHICH I NEVER USE.
on Saturday when I spoke to one Mr.Vinod from your office I was promised that I will get the refund in full on 5.01.10 at 6.00PM.But so far I have not got any amount to my mobile.

On 6.01.10 while talking from your show room office to your Santhome office one representative by name Ms.Uma who gave me the recklessand arrogant reply and flatly refusing to refund the amount of Rs.347.00.
I have been penalised by your office for no fault of mine.Will you please look into the matter and arrange to give the refund.

Thanks
S.Subbu
[protected]

Complaint Nos.[protected] & [protected]