Airtel Complaints & Reviews

I have been having problems related to Airtel's monthly data usage. My monthly data usage has considerably increased in a short period without any change in my internet surfing habits. There has been a huge amount of data theft or loss even with the computer and/or the router being switched off.
And I've noticed this huge jump in data usage from the month after the Airtel Smartbytes Service was launched.

My average monthly data usage was less than 10 GB initially. After airtel launched its smartbytes service, my data limit went dry on the 20th of every month (monthly billing cycle 5th of every month). Whereas, my monthly internet usage remained the same.

I later upgrade to a 30 GB plan, which worked fine for about 2 months, post that, the same problem.
I then decided to upgrade to an 80 GB plan, which again worked fine for just a month, however, I've started facing the same problem again. And the data limit would go dry just within just 15-20 days. And all this data usage/theft, without my internet surfing habits being changed. I mean, how can I go from a 10GB monthly data usage to 80 GB, with same internet surfing, and still its falling short every month.

Apparently, I'm not the only one having these problems and after reading the above comments, I'm convinced that airtel's system is rigged on purpose or whatever. In a way, we're being forced to buy smartbytes and the customer service, as usual, is of no help in this regard.

Please bring this matter to light and someone help resolve this.

the airtel relationship centre in mahadevpura (near bimal maruti showroom) denies the existence of prepaid nano sim card, the other relationship centre in rajajinagar (near diacon hospital) refuses to give nano sim saying many customers have nano sim activation problems
the customer service representatives
- 1st person says nano sim is available
- 2nd person says i have to go to their main show room in bannergatta and cuts the call
- 3rd person says there is no activation problems and to visit nearest relationship centre, on insisting that i am in the relationship centre in rajajinagar finally ackowledges to register a complaint and says i will get response in 24hrs

eagerly waiting for the response

its utter nonsense airtel for me being with you for over 7 years now and this the customer support you are providing.

email: [protected]@gmail.com

Respected Sir/Madam,
I am Mr.Balakrishnan . Since i am using my airtel number [protected] for more than 10 years.From the past week onwards there is a call & missed call from anonymous person i don't know who they are. His/Her motivation is to irritating missed call to my number. I am Patient I can't tolerate this kind of activities.Please kindly accept my complaint and block the culprit number as soon as possible.

To Block this number : [protected] ( This Is The culprit number)

Hi,

I already registered a complaint on April 25 2013, Regarding the bill plan and security money.
A executive contact me from this number [protected] and assured me that i had change your plan and credit security money.
As of now when i received my bill:-
It doesn't show any security money in my account.
Neither the CUG was activated on my number with my existing numbers and bill amount is unexpectedly very high.

Thanks & Regards,
Arvind Parashar
[protected]

Your request has been acknowledged. Your reference no. is PR[protected].

many times we called to airtel customer support they tell different - different tricks to solve problem, but from many many weeks unable to speak with customer care. we never seen very bad support before like this.
but we like docomo customer care. we never fail to speak with tata docomo.

but your support like indian govt.
because of this reason you charged 35rs for hello tunes. in real we need to pay for one year. because o[censored]nable to speak customer support we loos our 35rs month. please refund that money also. and i want to activate for one year caller tune.

Hi,

My number is [protected] .I've placed a request for prepaid to postpaid(Corporate) migration on 06/05/13 to one of the Airtel representatives(ARIF) at My office with all the documents and got a postpaid sim. It took 8 days time to submit my form at his office meanwhile i tried calling all this while but her never answered my calls 8 day later he came saying form has been submitted and he disappeared. Then on the 15/05/13 there another executive (Sashidhar) came and said ARIF is resigned and he didnt submit any of the forms. then i had to submit all the documents on 16/05/13 to Sashidhar and got another sim, the agent made me destroy the old sim card since there is new application processed for the same, for 3 days number worked fine and the 3rd day (21/05/13) i've got a message stating the migration is completed and you can insert the new postpaid sim and enjoy the services. Here is my problem started when i insert a new sim i dont and signal tried whole day with no use. Next day when i contacted the Airtel reprentative (Sashidhar) he said the number was activated with old sim(provided by Arif) and said he placed a request for the sim number replacement in database. now Its been 4 days my number doesn't work anymore. when i call my number the responce i got is "Thing number Doesn't exist". for the last 4 days i've been trying to contact the Sashidhars manager (Sudhaker) he says he dropped in a mail and there is no responce and i contacted Mr. Ravi who is the Channel manager for airtel conrporate he gave the same responce saying he dropped in a mail to concerned dept. for last 2 days there are not even bother to answer my calls. There is an important occation at my home and my number was printed on all the invitations. and i've lost all my contacts and i've lost the Caterers just because my number wasnt working. This kind of treatment i've got from AIRTEL which i never expected. i'm now available @[protected].

unable to speak customer care. if we press 1. and we dialed *121# and we send sms also MYAIRTEL to 121. but no solution. from 1 month unable to speak with customer support. very bad service many times we send email to you people but you are not caring.
we called from different number to speak with customer care every time they tell dial> *121# or send sms MYAIRTEL to 121.. what airtel playing with us?

we used MNP from Docomo to airtel . we are really irritation from airtel support.

our online customer complaint number>
Your request has been acknowledged. Your reference no. is PR[protected].

From my airtel service first Rs 85 have been deducted for invalid downloading and again they have deducted Rs 50 for same reason.Then they have deactivated my Rs 127 internet pack of 1month which is 2 days old.And now they have blocked my airtel customer carr service because they are not able to answer my queries.Please refund my money and activate my internet pack I shall be highly obliged to you.
Name. ASHISH SINHA
PHONE NUMBER. [protected]
LOCATION. LUCKNOW

1.unethical behaviour with me at the airtel service centre (tilaknagar) and airtel customer care.

2. activating the unnecessary services without my permission.

3.blocking the customer care calls on my no.


please resolve all of it as soon as possible.... ypur quick action is highly appriciated....

I have taken a Airtel post paid card from Baroda with a plan of 799 10 months rental. But when I activated my card the message came for 749 yearly rental scheme for 12 months. I have 2 more post paid cards with same 749 12 months scheme. The airtel office in Baroda returned my Rs.50 back. They also checked with Airtel & they confirmed my scheme of Rs 749 yearly rental. Now when bill came they chaged Rs 799 without my information. Now repeatedly complaining they are not ready to change my scheme & told this scheme of Rs 749 yearly rental is no more existing. I received messages of Bill plan for 749 till one month of purchase of new card. This is really cheating & they are not ready to accept, each time I complain they close that mentioning they cant do anything. Following are complaint numbers:
1. Complaint # 50479987 raised on 13th May 2013 - which was closed without feedback
2. Complaint # 50479987 raised on 20th May 2013 - which was closed without feedback

I request you to look into matter and help me out.

Hi,

I recharged my prepaid mobile ([protected]) with Rs 444. (today i.e 24-May-2013) I have been charged Rs 394.16 as processing fee and 48.84 as Service Tax. This means I got talktime of Re 1 only.

On dialing *123*5# I got below message:
dedicated account 5 remains 444 and will expire on jun 23 2013.

Please help.

Thanks
+91-[protected]

I have taken airtel 4 G connection in Feb 2013 with the assurance of excellent speed, zero buffering etc.However, in a few days of time, was facing speed issues.Forget about high speed, not been able to connect to LTE network option. Even if i get the connectivity hardly at times, the speed is worse than a 2G. I have called up the customer care at [protected].( complaint no[protected]They said a technical specialist will visit my place shortly to solve this problem.Noone came. After that i have been roaming around in their Park Street, Kolkata branch. Thrice i went. They said someone will visit.Same result. After 3rd time, finally a guy shows up. He said i have exhausted my 6 GB prior to the end of bill cycle date. when i asked how to check online. He didnot have an answer. I checked it myself then in www.airtel.in/applicatons/airteldongle.jsp. I asked at what date will regain the 6GB for the month. He said will check & intimate me later on.But didnot care to revert back.Again i had to visit park street branch for clarification. They said to pay the bill & the 6 GB will be retrieved by 22nd of May. Also said have waived off the late fee as per earlier intimation & i will be intimated shortly regarding the waiver via sms. Neither i got any intimation about the waiver, nor getting the LTE, 4G required speed.I am totally frastrated with this level of customer service and harassment & feel totally betrayed after taking this expensive connection since it did not serve my purpose. Please help & request you to take necessary action asap. Thanks & regards, Pritha Chaudhuri ( airtel 4G no [protected])

sir my brother previously had airtel postpaid number *****46789 which he converted to prepaid 6 months back by submitting all the required documents .as he taken another airtel postpaid SO he converted this number to prepaid

now what happened is after converting to prepaid the airtel people calling him repepatedly to submit identify proofs and required documents he already submitted them twice but they were not satisfied with pan card, office id card and landline bill of bsnl and repeatedly disturbing him to come n submit proofs even though he submitted them.one day finally they deactived the airtel services of the number and when my brother went to ask them about the deactivation they said they are not satisfied with the documents and asked him to submit again(are pan card, office id card and bsnl landline bill aren't enuf as id proofs) he again took those documents and went to airtel center and now they are demanding him INR 5000/- rupees stating that it was a fancy number and we cant give that straight away and it clearly indicates their intention that they wantedly deactivated the services even though every required proof was submitted and now demanding 5000inr BY saying that it is a fancy number didn't they know that its a fancy number while issuing I hate this attitude of airtel and now we are fed up with their services

HOW CAN A MOBILE SERVICE PROVIDES INTENTIONALLY DEACTIVATES NUMBER WHICH WAS IN USE AND DEMAND 5000INR BY STATING THAT ITS A FANCY NUMBER IT SEEMS AWKWARD.WE USED TO HAVE 5 CONNECTIONS OF AIRTEL MOBILE IN OUR FAMILY AND NOW WE ARE PORTING TO OTHER SERVICE PROVIDERS AS WE DONT KNOW WHEN THEY GONNA DEACTIVATE AND DEMAND MONEY

airtel don't cheat people fr making money!

i am not getting internet connection during share market hours.
it is getting disconnected three to four times every day
i have made lot of complaints but always one answer sorry and problem will be solved today
vikram patel
mobile number [protected]

I HAVE AIRTEL CONNECTION NO [protected] WHICH IS 699 PACKAGE FOR TWO YEARS TAKEN BY ME. bUT AIRTEL TWICE CHARGED RS 699 AND INITIALLY ALLOTTED SOME OTHER PLAN AND LATTER RECTIFIED IT AND AFTER ONE MONTH AGAIN CHARGED RS 699 AND HENCE AIRTEL IS CHEATING THE INNOCENT CUSTOMER. THIS HAPPEN WITH ME TWICE WITH TWO NUMBER IT MEANS THAT AIRTEL IS HABITUAL IN CHEATING THE CUSTOMER . HENCE MY HUMBLE REQUEST IS TO RECTIFY THE BILL AND TELL THE THE JUSTIFICATION OF RS 785 PAID BY ME IN BEGINNING FOR THE FIRST BILL. I AM NOT GOING TO PAY ANY SINGLE RS EXTRA BESIDE 699 AND ACTUAL USE OF THE TELEPHONE BILL IN THE ABOVE PERIOD. IF THE BILL IS NOT RECTIFIED WITHIN 48 HOURS THEN CASE FOR MENTAL HARASSMENT AND FOR COMPENSATION WILL BE LODGED AGAINST AIRTEL.

Sir,
My airtel prepaid no is [protected] i have recharged
this no with Rs 200 on 20/05/13. According to offer
(recharge with Rs 200 and get balance Rs 200 . Rs 175
turant and Rs 25 in next 24 hrs calling by 121) but airtel
provider give me only Rs 175. I trying talk to care exucative
but not contect them because they have permanently
disconnected my call to care exucative.

Sir
I have lost my cell phone with Sim card on date 06.05.2013. Then I registered a FIR on 10.05.2013 and block my cell no. by calling at customer care. I submit my document on date 15.05.2013 at baddi office and get a duplicate Sim card. The officer present at office told to me that my Sim will be activate with in 24 hours. Then I open my blocked no. From customer care on 18.05.2013. But till date officer not activate my no. They told me that they do not have rights to open the connection, and when I ask to give me head office no, they told that just go and complaint at customer care and we don't how many days to take to getting right,
When I call to customer care they told me that they could not done any thing for this. I have calling at least 10-15 times but not any response get from customer care.. They give me lot of no like[protected], [protected], [protected](Ruhi dillow) but call can not available to Ms Dillow.
I am suffering still and can not do any thing.
Officer no.'of baddi branch is [protected](Mr. Nishu)
Plz help sir I have lost my money to call at lot of different no. And lost lot of imp. Work due to unavailable of my no.
Plz help sir
Thanks
Parvin chauhan
If any query plz call at my frand no. [protected](kuldeep)

Myself vikas sharma & my mobile no. is [protected] against which I had activated the GPRS services of 99 unlimited plan on dated- 12 May 2013
Please be informed that today on 22 May 2013 I got the sms that please pay Rs.- 2269.00 to continue mobile internet services.
After getting the sms I immediately called to 121 & came to know the plan was activated on my mobile is not Rs. 99 unlimited it is only 2 GB against Rs.- 99,
I was shocked to hear that it was not unlimited wherein was clearly told by airtel team at the time on activation that it is unlimited plan & there would not be any cost after usage of any GB,

The same I had confirmed 2 or 3 times but was told sir do not worry you will be charged only Rs.- 99 since it is the Reliance CUG corporate plan.

Now I would like to know how did I receive the Sms to pay the Rs.- 2269.00 & why should I pay this amount.

Why Rs.- 99 2GB plan is activated instead of Rs.- 99 unlimited after confirming so many times to me???

Why airtel cheating with me, Why his person has activated another plan instead of CUG plan,

They always says that we record the call of customer, they must check the recording on dated 12 May 2013 when this plan was activated & remove the charges immediately as I m not going to pay any of charges of internet to airtel where I was not at all in fault, the same was their person mistake.

Hi Sir ,
Concern regarding new ACTIVATION of Airtel new Post Paid Connection # [protected]. / SR NUMBER 50005875

This is Virendra Kiran Gajula , Working for ABB-GISL , Banglore . I had take corporate CUG SIM card ( sim #[protected] H3 SYS1211 ) on March 26 bearing Mobile Number : [protected] , from Airtel executive Mr.Raghavendra ( Cell # [protected])., [protected]@agni.co.in

All sorts of verifications were completed Positively including Physical verification at residence & Office , Televerification and activation were done but still i am not able to make calls from this number. I had called Airtel customer care several times and spoken to verification desk also but all in vain .Response from the customer care was Pathetic. As per the verification desk the verification was completed and active , there was some technical problem , so that they cant help

.Support from 121 is not at all encouraging , infact it was horrible and executives used to slash the phone on face with out giving proper explanation .In my entire life Airtel 121 call center is the First customer care hanging up the phone several times on the face of the customer while speaking.

As per the 121 Customer service / Call center , the sim was deactivated , don't know the reason

I had even visited the airtel store in white field road , near to Phoenix Mall , as per their records all documentation & Verification was done for this number but there was some Technical Problem.

I had called , 121 customer cares ,198 complaints ,Nodal officer number , visited the Store and wasted lot of time entire last week . One thing is clear that there was some technical glitch and dont know who in airtel is going to support the customer ,Every executive in airtel feels that its not his job .

I am very much frustrated and irritated by the way airtel employees are behaving with the customers . Airtel may be having many departments but for the customer its all airtel . I could not see even a single executive trying to fix my problem rather than blaming the technical glitch,

Many call center executives committed that i will get a call back from thier manager (to my alternate number [protected] ) but till now i had not recieved any call from Airtel.This shows that Airtel never bothers about thier Customers

I dont know why Airtel calls thier service as Gold service as they are not even able to provide Normal service to the Customers . All Airtels competators are far far better than the service provided by Airtel.I am with Vodafone Post Paid for Past 7 Years and i am very happy with is Service.

Everyone in Customer Support ., Store , Verification Desk says that there is some problem but NO ONE IN AIRTEL ARE READY TO FIX THE PROBLEM


Through Airtel representative i Got a Airtel Managers Contact details of Mr Chintun Kale , chintun.[protected]@in.airtel.com , [protected] . I had sent an email to Chintun on 3rd may but no response from him . I had called him on 15th May and he told that there was some technical problem and new sim will be processed with same number [protected] with out any Verifications.

I had resubmitted all my documents again and taken a new sim card with SAME NUMBER [protected] New sim dnumber :[protected]. HLR3 , But it was rejected as they verified in the Hotel address where i used to stay in March . I can not stay in hotel for months as airtel guys will do verifications again and again because of their technical issues

I had sent many emails to Nodal officers and appelete , but there was no support or any positive response from them

Today Morning i got a call from airtel representative stating that [protected] was alloted to someone else . How Airtel can allot my number to some one else when there is lot of correspondence going on with Managers , nodal officers and appelete regarding activation of my number .

I want my number to get activated as soon as possible.

Personally I felt lot of Agony and pain during past 45 days and during this entire Process because of Airtel & its HORRIBLE CUSTOMER SERVICE




Regards,
Virendra Kiran G
+91-[protected]