| Address: Mumbai Suburban, Maharashtra |
After using your services for more then 5 years in Delhi & mumbai, now i feel cheated.
My account no. is [protected].
On June 8th, 2013, i registered a request to your call centre for purchase of new remote, since, my old was not working. I was sent a distributor list & was asked to buy directly. I called each of them & they all refused having any remote. I visited airtel gallery in Thakur Village, Kandivali for help. The executive there helped me log a request with customer care.
The request no was 30969821 with assurance of resolution in 24 hrs. I gota call on Monday after 48 hrs to begin with, that too to say no stock available till tuesday, 11th June, 2013. I was fine with that & agreed to pay the 200 + 125 INR for the same. This guy reported to the complaint request saying that customer is not ready to pay, which i was completely unaware of. Then I got no info till 12th June, when i got a message saying the issue has been resolved, which was a complete shocker & call is closed.
Without any resolution, the customer care refused to help & reported call is closed. When i again called the customer care, they saud they will take appropriate action & gave me a new request number after i spoke to some Sr. Supervisor Mr. Manoj. Request number[protected]. Again assurance of 24hrs. But again no help, apart from a lady calling on 13th morning to ask, whether any solution was given?
Further, in the evening 13th june, 2013,again i spoke to Sr. Supervisor Mr. Arvind, who committed 24 hrs with assurance till 4pm on 14th jun. Request number[protected]. He stated he will personally call for the escalation. Still nothing happened & in the evening today,14th June at 6 PM when i spoke, he refused to help saying it's raining in Mumbai from last 3 hrs & we cannot help you anymore.
Was it raining from last 6 days?
Is it so hard to get a remote from you guys. I have been metally harrased & all this while money is getting deducted from the account.
After getting frustrated, i requested for disconnection & request was logged in 5 mins straight.
I would like to get all my money refunded back along with the extra balance on this account.
I am completely fed up & would request you, without frustrating me any more please remove all equipments from my house & refund me the money for this equipment & the balance amount.
I have made my mind to log a complaint in consumer forum against Airtel.
Airtel Landlin — No response from airtel
I am having airtel phone connection approx from last 8 years. Few days ago I have shifted my residence and applied to transfer my phone connection to the new address on 29 January 2008 complaint no. 11658071 Executive name Mr. Pramod. But even after 5 days no response is received from the airtel.Now i want that my number should be disconnected with immediate effect so that I can live a hazzel free life. I tried to contact their customer care no. 4012100 and 4016100 many times but they used to keep me on hold for 20-30 min. and if any executive attends the phone then he refuses to help me in this matter.
I request airtel to pls forgive us and pls disconnect the phone with immediate effect.
thanks and regards