[Resolved] Airtel Postpaid Bill — Wrong information from Customer Care Executive.Without informing changed bill plan & wrongly charged. | |
Hi All, My mobile number is - [protected]. I had called Customer Care on 6th March, 2008 to change my bill plan.But my request was not heeded & the Customer Care Executive informed me that the bill plan cannot be changed until next billing cycle.Then I had requested Airtel for the 'Hotline Plan' in which I had free service from my Cell Number to the new Sim card number I received in the plan.Without my prior notice the bill plan was changed on 11th March, 2008 & I have been wrongly charged for the calls I made to the new Sim card number.The amount which was charged for the calls made on this number is about Rs.1937.00 which should have been ideally free according to the "Hotline Plan". I had been using Airtel Services since 2 years and had been paying the charges on time.Being an old customer, my request for compensation on the charges is not being granted.Inspite of calling the Customer Care Unit everyday regarding this matter, the Unit is not responding properly.Is this the kind of service Airtel gives to its Customer who has been paying bills regularly since 2 long years ? I am ready to pay the bill for the other calls I made but I am just requesting compensation for the call charges to my new Sim Card number( got through new Hotline Plan).I dont want to change my number but I also wont pay the charges which are wrongly charged to me. I hope my request will be considered and please reply me as soon as possible.Hope that you will take right steps within a small span of time and oblige me. Thanks & Regards, Vikas Shinde. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 136 Comments | |
Comments
Even my wife's bill also showing that the complete waiver is not given. On STD, its almost half of the amount as discount while on the local, its the almost same kind of money but nowhere it is around 444 what was promised.
Reply
respected sir,
i am miss Nidhi sharma using ur airtel company's prepaid connection with number [protected]. and i want to incoming and outgoing details for last two month. if possible as soon as early send me detail. thank you.
i am miss Nidhi sharma using ur airtel company's prepaid connection with number [protected]. and i want to incoming and outgoing details for last two month. if possible as soon as early send me detail. thank you.
I WAS DECT NOP SCHEAN ON DATED 1/1O/2008 AT2.22PM AND U R AIRTEL COMPANY VAS CHARGED 5DAY RS 10 CHARGED WHY PLS REVRESED
postpaid 199 scheme — not able to discountinue service & being charged for it
i had recently subscribed for job alerts, as it was mentioned it was free alertsbut this month i got a message from 54321 stating i have been deducted 75 rs
for alerts.
i visited airtel customer care but they said i surfed airtel live thats why that amount is being deleted.
now i want to discountinue this service but am not able to do it & bing charged for it
i get 3 alerts everyday from 54321
I already gave complaint about my monthly plan without my knowlege it was been changed but now it is alright i was what about my 4months recovry if not i will take serious action
Hi
My cell number is +91-[protected].
I am getting wromg bill. my cell is arward due to non payment of bill but my bill is generating daily wrongly, how?
today 2848
yesterday 2485
while my outgoing calls are barred since last three days.
i need clarification on this? why you people are generating wrong bill.
Regards
Indrajit
[protected].
My cell number is +91-[protected].
I am getting wromg bill. my cell is arward due to non payment of bill but my bill is generating daily wrongly, how?
today 2848
yesterday 2485
while my outgoing calls are barred since last three days.
i need clarification on this? why you people are generating wrong bill.
Regards
Indrajit
[protected].
Airtel Mobile Services — Deducting amount from postpaid without using services.
Hello I am Prashant sharma .It is with great annoy that I wish to bring to ur kind notice that I have suffered bya problem and it is indeed sad that your department has turned a deaf ear to my written and oral complaint followed by several reminders...1. From last 3 days I get a message 3 to 4 times a day from no. 64611001 that ...
Thanks for downloading Java Games/wallpaper/polytone from airtel Live WAP services. You've been charged Rs 100/15/50. Join Games Club
to solve this problem i hav contacted ur customer care executive
--[protected] Rajwinder
I got 8 messages today from same number despite of the fact that I have not activated GPRS in my phone and never opened airtel live ...
to solve this problem i hav called too many times to customer care center and everytime they told that their is some technical problem so they can't tell my status, tats rediculous...
So it is difficult to believe that such thing should have happened under ur efficient control. Pls get the needful done at the earliest, otherwise i will have to take a legal action against this service along with my organization.
Please note that this is company paid number with the following details :
Name Wipro Infotech Ltd Prashant Sharma
Prashant Sharma
[protected]
I am getting fake bill thru SMS on my mobile for fix landline no of airtel having a/c no. 11578413, which I don't have. I am getting message since one year. I made complain several time at customer care but, they refuse to change mobile no. on which alter message being sent.
I am requesting the person who is having fix landline no. with above a/c no. to change the registered mobile no. to receive alter message for bill.
My no. is [protected] ( this is vodafone connection)
I am requesting the person who is having fix landline no. with above a/c no. to change the registered mobile no. to receive alter message for bill.
My no. is [protected] ( this is vodafone connection)
Airtel Post Paid — wrong cancellation of sim card
Please refer to my mobile no. [protected] under Sachin Plan with advance rental upto Feb. 2, 2009. On April 14, 2008 I went to seek advice from your office at civil lines, Allahabad (now in-front of Patrika press ) as I was going abroad on visitors Visa. I was advised to make advance payment of RS. 500=00 to meet payments of future bills which was duly complied by me .On my return on Oct.. 14, 2008 I went to the above mentioned office and was told that my Sim has been cancelled and all advances forfeited. When I asked for details of expenditure I was very rudely that it will not be given to me. On my enquiry about the address of superior officer, I was bluntly told she was the boss .The reason for the rude behavior of the lady may be due to hindrance produced by me in their festive party going on at that time. Earlier on April14, 2008 I was told that the company has picked me a favorite customer and that I can have another Sim on nominal monthly charges which I fortunately refused. I feel cheated, ill-advised and humiliated by your staff. I request you to look into my case as service charges were paid in advance and I followed the advice given to me by your staff ( by depositing RS.500/ in advance ) and restore my Sim.Prof. Naresh Chandra
Allahabad
Airtel postpaid connection billing — wrong bills, auto-renewing of services
It is regrading my airtel postpaid connection ph. no [protected] which is on my brother's name i.e. Jagdeep Singh. I have been using it since past 4 years. but from past 4 to 5 months i have been receiving few messages from airtel regarding activation of services like 'Shayari', 'On Demand Services' and 'Y! Zone' . these are the services which are auto renewed on my phone every month without any of my request or my concent. I have been regulary charged extra for the same. in Sept 2008 i also got a relaxation of Rs. 235/- after continuous requests to Airtel. Every month coustomer care persons says the messages will not be repeated, but they don't stop sending me the messages and extra charges. This time I decided to disconnect the no. which is ofcource going to be a great prblem to me as i m using this no. for long time. the executive at airtel spoke quite rude and didn't help me out. I have also activated 'Do Not Disturb' on my phone but still i get disturbed by such messages. Kindly HelpAirtel Mobile — bill already paid but no still inactive
i was already paid my mobile bill of mobile no [protected] on 23/10/2008 but stil to date my no is inactivateAirtel Postpaid Connection — wrong billing for month of oct 08
dear airtel customer caremy mobile number is [protected]
i reside in delhi
i have been charged exhorbitantly for the month of oct 08.
i have been regular in my payments.
i have paid the bills before their due date till now.
but this month i've been charged 1800/-, while my bills never cross more than 1000/-
i want to know about details of the bill and reason for such amount.
waiting for quick and satisfactory reply
Akash Sharma
i want detail bill of last month
cell no [protected]
cell no [protected]
hello sir this is sabitha. shetty
i want small information about my phone number
91-[protected]
in this phone number i want immedatly call list information dureing[protected] to[protected]
thanking you sir
yours fathfully
sabitha
i want small information about my phone number
91-[protected]
in this phone number i want immedatly call list information dureing[protected] to[protected]
thanking you sir
yours fathfully
sabitha
i want call, sms and bill detail.
my gprs is daily base not monthly base but u activated monthly without my permisson
pls reduced my payment from bill as soon as possible.
because i all ready deactivated by sms dgprs to 121 toll free no.
my gprs is daily base not monthly base but u activated monthly without my permisson
pls reduced my payment from bill as soon as possible.
because i all ready deactivated by sms dgprs to 121 toll free no.
Dear Team
As per Commetment from Customer Executive he told Us that take sim from me i Will give u group calling free (CUG FREE) SO I took to sim card from him as my cell no are [protected] & [protected] and he told me that now u will be having CUG FREE but i have been charged for this no in by bill so . i need to subtract the amout for the no [protected] & [protected] . so resolve my problem so that i can pay bill.
Yours Faithfully
suhas Deshmukh
As per Commetment from Customer Executive he told Us that take sim from me i Will give u group calling free (CUG FREE) SO I took to sim card from him as my cell no are [protected] & [protected] and he told me that now u will be having CUG FREE but i have been charged for this no in by bill so . i need to subtract the amout for the no [protected] & [protected] . so resolve my problem so that i can pay bill.
Yours Faithfully
suhas Deshmukh
hai
My No:[protected]
i am paid my bill sec 5 dwarka by chaque No 999172 qmount of 1280.after 5days money will deduct from my account.after 15 days my outgoing calls is barred to my mobile then given complain to Mr jasmit may floor incharge he is not responding like problem shooter he is problem orignator basically.He given answer but i not agree with logic given your people.Kindly do something if possible from your side.
Dr Gopal
My No:[protected]
i am paid my bill sec 5 dwarka by chaque No 999172 qmount of 1280.after 5days money will deduct from my account.after 15 days my outgoing calls is barred to my mobile then given complain to Mr jasmit may floor incharge he is not responding like problem shooter he is problem orignator basically.He given answer but i not agree with logic given your people.Kindly do something if possible from your side.
Dr Gopal
dear sir, i have an sim from my relative, but now it is showing the registration failled. i want to recharge it. please open it so i can recharge it. the sim no. is [protected] 902.
i[censored] need verification, i shall fill the new registration form.
i[censored] need verification, i shall fill the new registration form.
Dear Sir,
Kindly information wich name this mobail NO.[protected]
Kindly information wich name this mobail NO.[protected]
i complaint two times but not recover movement in your customer service.
I am getting wrong bill
my mobile no.[protected].
i asked bill details with attachment of particular monthly bill statement in your 121 customer service.They told ok, we sending the bill details in particular bill statement.But not attached bill details in the particular bill statement. i noted the "how much i talking?"but the bill details are excess the amount. pls check it and send the bill details.
7.oct.08 activate my no.
1st bill-> 19.0ct.08
the bill details is not attached both the [protected] & [protected].
2nd bill-> 19.nov.08
the bill details is attached only the [protected].
the bill details is not attached [protected].
i noted the nos with talking time.
i taking the two nos.
[protected] & [protected].
This [protected] number bill details is attached.but [protected] bill details are not attached, only amount are attached by both the nos...
I am getting wrong bill
my mobile no.[protected].
i asked bill details with attachment of particular monthly bill statement in your 121 customer service.They told ok, we sending the bill details in particular bill statement.But not attached bill details in the particular bill statement. i noted the "how much i talking?"but the bill details are excess the amount. pls check it and send the bill details.
7.oct.08 activate my no.
1st bill-> 19.0ct.08
the bill details is not attached both the [protected] & [protected].
2nd bill-> 19.nov.08
the bill details is attached only the [protected].
the bill details is not attached [protected].
i noted the nos with talking time.
i taking the two nos.
[protected] & [protected].
This [protected] number bill details is attached.but [protected] bill details are not attached, only amount are attached by both the nos...
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information