[Resolved]  Airtel Postpaid — No Coverage(Network issues)

airtel communication — NO COVERAGE IN HOME

I AM LEAVING IN VITAVA THANE BELAPUR -ROAD. THERE IS A ONE TOWER OF AIRTEL BUT I CANT GET THE COVERAGE.IM GIVE COMPLAINT ABOUT THIS BUT CANT GET RESPONCE

Hi,
Yes you are right even I am also facing problem with Aritel.

I am residing in Delhi, even I am also facing problem with Airtel, the customer service that it provides is very bad. I dont understand how one customer service executive can speak language like "batao aap ki pareshaani kya hai".First of all the calls to customer service dept will not go, because they are mostly disconnected by the customer service executives only, I have observed it many times. Like after the call passed to them they lift the phone and disconnect it. I requested them for many times pls dont disconnect it as we have to wait for long time to get connected with your dept. Still there is no change. I dont what sort of training they are giving to their customer service executives.

Their attitude is very harsh with the customers. We are the poor fellows still we have to bear with that it is their attitude and the monthly bills we get are very high I dont know how we get it. The include unnccessary services to us. They activate those services without our confirmation. When we try to talk to the Customer service they behave like the way I said earlier. Its our bad fate that we are still customers with Airtel.

Thanks,
Aleeem Mohammad.

Hi,
I am residing in Delhi, even I am also facing problem with Airtel, the customer service that it provides is very bad. I dont understand how one customer
service executive can speak language like "batao aap ki pareshaani kya hai".First of all the calls to customer service dept will not go, because they are
mostly disconnected by the customer service executives only, I have observed it many times. Like after the call passed (that is after pressing 9) to them they
lift the phone and disconnect it. I requested them for many times pls dont disconnect it as we have to wait for long time to get connected with your dept. Still there is no
change. I dont know what sort of training they are giving to their customer service executives.

Their attitude is very harsh with the customers. We are the poor fellows still we have to bear with that it is their attitude and the monthly bills we get
are very high I dont know how we get it. They include unnccessary services to us. They activate those services without our confirmation. When we try to talk
to the Customer service they behave like the way I said earlier. Its our bad fate that we are still customers with Airtel.


--
Thanks & Regards,

Md. Abdul Aleem
Senior Software Engineer
NIIT Technologies Ltd.
Contact Info[protected]/[protected]
New Delhi

Hi team

Regarding my number [protected] i have given request to make safe gaurd custody for tempery on[protected] .Still now i did n't got any conformation on this it has done or not please conform on the same.If your not not done i am not resopnsible for bill because i am not using this number right now i need this number i will keep in safe gaurd, below ur again sending me one more bill adding prevoius bill amount i have want know last one month onwards my number outing and incoming is bared because of not paid bill for last two month Rs.900...So know your sending one more bill adding that previous bill. I want know that with out using outing and incoming why should i pay bill l I have the credit limit upto Rs.2500 then aslo your bared my connection and sending one more bill i will not pay the bill for this mont with out using make sure correct it .Also I am kindly request to give the discount on my bill because i am not used this number from last three month you can see my bill ...

Sir,
Very very bad network yet seen in airtel. As the company growing day by day the network is failing to fullfil the needs such as coverage in rooms at home, call drop facility is indeed provided by the company for our convenience.I couldn't understand what the next person who is calling me says anything most of the times the next person acts as quarrellsome character as my voice is not reched to him. The moto of the company is Express Yourself but we are unable to Express Ourself, the moto of company should be Depress Yourself by joining with company, by purchasing a connection, in the middle the No.1 Network was provided by the company but now I think all the members of the company and other Airtel People has gone on a long Sleep as if like "KUMBHAKARAN" most of the times complained about the network problem but no one looks after it they says within few days the problem will be solved.We were very proud that we've got airtel connection because the network provided by the company was very good as compared to all the companies at that time, before 2 yrs. In the whole NAGPUR (MAHARASHTRA), whereever we go the network does not follow us. The handsets shows full network at the same time the next person complain about my network and says "how many times should i call u your phone is everytime out of coverage area. I think this problem is not going to be resolved but may increase as day by days passing the connections are increasing but the service not increasing.

From :
Sandesh A Bhivgade
273, Mudliar Lay-out,
Shantinagar, Nagpur.
Maharashtra - 440 002.

Hi



I am ready and decided to close my postpaid number [protected] with all my dues by paying end of this month September.
The reason is due to many failures from the customer service point of view and management of admin regarding courier.
Though I gave many written statements and on call also complaints to customer care people, am not able to get the problem solved
From the one half year i.e. of not receiving bills to my billing address even I changed my address from 2 months still am facing this issue.


Finally waste of my time to track this issue and to wake up you airtel service people every month is decided to better close the account.



Regards
Vijay
[protected]

my mob num is [protected] an ihave given complain regarding my gprs which is nt working in my home.when i move out my home it is working fine but in my home it si nt working, i am facing this from last 3 to 4 months. i have many complain numbers of airtel regarding the same still there are no action.

dear sir i am user o[censored]r airtel last 3year i am complaint last 3 year no one is responding pls make it my no is [protected]

there is no proper network coverage in my area .near puzhal inslde village area called surapedu chennai 99.please kindly recover the problem before all hate your services and appologisation

mattamana airtel and its services

My no. is [protected] I want to know which plan under this number come and charges of local/roaming . how railway paid this post paid bill

Is anybody checking this website or rather updating the same any one from the admin team please this is the 10th time I m requesting your people to have the comments posted by me on the 10th of October 07 removed its again a humble request please do it people. Thanks

Actually i am very dissapointed with Airtel Service .My no is [protected] (INDIA) (MUMBAI).I have a post paid scheme of 399 .
My bill for the month os September was not delivered by Airtel
to my address so received the bill late i:e both the earlier & curremt bill .Inspite of Airtels mistake their csu 's kept on calling
for the payment due .Writer have explained you people that once
i get the bills can make the paument once i disburse it from my
office .Suddenly after sending the duplicate bills last week people
started calling for settlement .Writer was in hospital last week so not able to hand over the bills to my office which was explained to Airtels customer care but then too you people started calling
every hour for the settlement .Today you have disconnected my both in coming & out going calls where in have told that will make the settlement till this week end .This is really riduculous service & u people only call when u want otherwise customer is
always kept on stake .Airtel is slightly loosing peoples faith because of their bad service & bad customer care .I will ask my office to make the payment till this week end so I WANT U TO TAKE IT SERIOUSLY & CONNECT MY LINES AGAIN .OTHERWISE I WILL BE FORCED TO GO TO CUSTOMER COURT .


PLS REPLY .

Thanks & Best Regards,
Deepak Devadiga .
Asst.Sales Manager

This is Gaurav Errum. Kindly ignore my Complaint No: XXXX posted on this Site.

My Designation on the complaint has been erroneously shown as "Asst. Manager-Training" at Convergys India Services. My correct designation is "Communication Coach" at Convergys India Services Pvt. Ltd.

Thanks for your Cooperation.

Gaurav Errum

Dear Sir,
I am sorry to tell you that your employees are litterally sitting in office for HARASSMENT of the customers. I got transferred from Andhra Pradesh to Madhya Pradesh, with airtel post paid plan which was asked to relocate in new circle... Inspite they gave me new numbers with other harreshments...
Now when I went to pay my first bill the person sitting there was able to see my outstanding bill on computer but still asked me to dial 121 and ask them I asked WHY he replied it is our rule... Please put only 121 dial telephone no there in the office and ask all the employees to search new job elsewhere as anyone whoso ever comes there is being asked to dial 121 and get there details clarified then what is the use of those 4 -5 persons recruited from your side there just for collection of money ... you can better out source this service and spend less than you are spending now. I have also seen they saying line is down line is down many times then what AIRTEL is doing earning huge profits and cannot have good services for customers... SHAME ON YOU AIRTEL PROVIDERS... IF YOU PEOPLE CANNOT HAVE SERVICES BETTER CLOSE DOWN YOUR AIRTEL... YOU ARE PROVIDING INTERNET SERVICES BY PLUG TO SURF DEVICE AND AT YOUR END INTERNET DOESN'T WORK WHAT A JOKE...are you service providers or what. I have being using AIRtel for last four years and that too in different states... this is the first place where I found uncooperative airtel employess... IN ANDHRA WHERE people only say TELEGU there your employees always talked to us in hindi or english and cooperated to the maximum extent... and here your people are behaving like this... I am very sorry to tel you that please close down that shop or even your services if you even after earning so much cannot provide better services.

Dear Sir,
I am sorry to tell you that your employees are literally sitting in office for HARASSMENT of the customers. I got transferred from Andhra Pradesh to Madhya Pradesh, with airtel post paid plan which was asked to relocate in new circle... Inspite they gave me new numbers with other harreshments...
Now when I went to pay my first bill the person sitting there was able to see my outstanding bill on computer but still asked me to dial 121 and ask them I asked WHY he replied it is our rule... Please put only 121 dial telephone no there in the office and ask all the employees to search new job elsewhere as anyone whoso ever comes there is being asked to dial 121 and get there details clarified then what is the use of those 4 -5 persons recruited from your side there just for collection of money ... you can better out source this service and spend less than you are spending now. I have also seen they saying line is down line is down many times then what AIRTEL is doing earning huge profits and cannot have good services for customers... SHAME ON YOU AIRTEL PROVIDERS... IF YOU PEOPLE CANNOT HAVE SERVICES BETTER CLOSE DOWN YOUR AIRTEL... YOU ARE PROVIDING INTERNET SERVICES BY PLUG TO SURF DEVICE AND AT YOUR END INTERNET DOESN'T WORK WHAT A JOKE...are you service providers or what. I have being using AIRtel for last four years and that too in different states... this is the first place where I found uncooperative airtel employess... IN ANDHRA WHERE people only say TELEGU there your employees always talked to us in hindi or english and cooperated to the maximum extent... and here your people are behaving like this... I am very sorry to tel you that please close down that shop or even your services if you even after earning so much cannot provide better services.

My cell no [protected] and such treatment I got at Platinum Plaza Airtel Office Bhopal

This airtel service is pathetic, . One month back I got a call from a person called SAHIL and insisted me to go for postpaid from prepaid & convinced me to agree.Then he sent a person called RAMESH, I submitted all my documents and 250rs. HE gave me a card. Its still not activated.

Last weeek I went to Vega centre pune. submitted all my documents to SANTOSH AND SHRUTI. Still its not activated. Dont know what all these people are upto. Its really idiotic.

My no is [protected]

This complaint regarding network coverage. I have been complaining to Airtel people for last six months that network coverage is bad in bangalore Every time they have been saying will install system in a month but till now never happened. But I don’t know .SO i am requesting you to take action against them or give 1 year rental waveoff. My no [protected]

Respected Sir/Madam,

Sub: - Regarding Network Issue & Connection Error

This is to bring to your kind notice that I, L.K. Anupama Raju had a Post-Paid Connection. My mobile number is [protected]. I have been facing network problem and connection error in Bhoopasndra from past 2-3 months. About the same concern, I lodged a complaint to customer care. My complaint number is 19009993, but nobody is responding us properly. I have the list of customer care executives whom I have spoken to and their responses.

01. 22.10.08 Mr. Daniel - they will connect us to your senior officers and kept it in hold.
02. 28.10.08 Mr.Arvind (Complaint No.[protected] They will sort out the issue in 24 hrs.
03. 04.11.08 Mr. Kumar – They will sort out the issue shortly 24 hrs
04. 06.11.08 Mr.Karthik - They will sort it out the problem in a short period 48hrs.
05. 12.11.08 Mr. Ananth – They will sort it out the problem.
06. 13.11.05 Mr.Narayan - within 2-3 days they will get back to us about the same issue.
07. 13.11.08 Mr. Syed -15mins kept us to wait saying he will connect to his manager
08. 13.11.08 Mr.Shashi Kumar – They will connect to his senior manager but
disconnected the call.
09. 13.10.08 Mr.Satish Floor Manager – he said will sort out the problem within 48 hrs.
10. 20.11.08 Mr.Raghunath – They will sort out the problem in a short period.

The problem I am facing is that, some numbers get connected, but I do not hear the response from the other end. I can’t switch off the cell nor does any key operate, after 3-4 mins the mobile displays connection error. I have even changed my instrument thinking it was an instrument fault but realized it wasn’t.

I have also called the customer care several times soon after I have had a problem with a number and given details of the number. I have explained to them that my connection is a corporate connection and I hold a responsible position in the institution. The advertisement of our institute should carry my number and each ad costs us Rs.90, 000/-.

I have used another number in the ad which had definitely affected the inflow of students and created a chaos. We have already released 3 advertisements and the cost is approximately Rs. 2, 80, 000/-

I shall take a legal action if I am further not clarified about the same and reminder about my bill payment till the problem is solved. Do note that, my number is existing since 3 years, my bills are paid regularly. I have also made detailed recording of my verbal complaints.



(L.K.Anupama Raju)

Respected Sir/Madam,

Sub: - Regarding Network Issue & Connection Error

This is to bring to your kind notice that I, L.K. Anupama Raju had a Post-Paid Connection. My mobile number is [protected]. I have been facing network problem and connection error in Bhoopasndra from past 2-3 months. About the same concern, I lodged a complaint to customer care. My complaint number is 19009993, but nobody is responding us properly. I have the list of customer care executives whom I have spoken to and their responses.

01. 22.10.08 Mr. Daniel - they will connect us to your senior officers and kept it in hold.
02. 28.10.08 Mr.Arvind (Complaint No.[protected] They will sort out the issue in 24 hrs.
03. 04.11.08 Mr. Kumar – They will sort out the issue shortly 24 hrs
04. 06.11.08 Mr.Karthik - They will sort it out the problem in a short period 48hrs.
05. 12.11.08 Mr. Ananth – They will sort it out the problem.
06. 13.11.05 Mr.Narayan - within 2-3 days they will get back to us about the same issue.
07. 13.11.08 Mr. Syed -15mins kept us to wait saying he will connect to his manager
08. 13.11.08 Mr.Shashi Kumar – They will connect to his senior manager but
disconnected the call.
09. 13.10.08 Mr.Satish Floor Manager – he said will sort out the problem within 48 hrs.
10. 20.11.08 Mr.Raghunath – They will sort out the problem in a short period.

The problem I am facing is that, some numbers get connected, but I do not hear the response from the other end. I can’t switch off the cell nor does any key operate, after 3-4 mins the mobile displays connection error. I have even changed my instrument thinking it was an instrument fault but realized it wasn’t.

I have also called the customer care several times soon after I have had a problem with a number and given details of the number. I have explained to them that my connection is a corporate connection and I hold a responsible position in the institution. The advertisement of our institute should carry my number and each ad costs us Rs.90, 000/-.

I have used another number in the ad which had definitely affected the inflow of students and created a chaos. We have already released 3 advertisements and the cost is approximately Rs. 2, 80, 000/-

I shall take a legal action if I am further not clarified about the same and reminder about my bill payment till the problem is solved. Do note that, my number is existing since 3 years, my bills are paid regularly. I have also made detailed recording of my verbal complaints.



(L.K.Anupama Raju)