Airtel Complaints & Reviews

I am a subscriber of Airtel Digital TV.



Name: Mustufa Kapadia

Subscriber ID: [protected]

RMN: [protected]



I made a recharge of 2400 rupees on 13th July 2009 with recharge coupons of 500x4 & 400.



Out of which one 500 rupee recharge was not reflecting on to my account. A complain was lodged with the customer care and my concern was shown that I have made the recharge to go for half yearly Ultra Pack and I don’t want money deducted from my account as per monthly Ultra Pack.



I was assured by Three team leaders namely Robert, Karan & Krishna that the account will be reflecting in 12 hours. It took them Six days to resolve the issue by which my account balance was deducted as per monthly charges o[censored]ltra Pack and I was left with insufficient balance to go for Half yearly Ultra Pack.



Now my question is it was a fault from the server end as money was not reflecting onto my account Airtel could have made an extra effort and not deducted any money from my account and would have enabled me to go for Half yearly Ultra Pack.

But it did not do anything like this because for Airtel Money is more important than their Customer.

I'm honoured to say that I'm a customer of Airtel Digital TV for the last 4 months. (Customer ID is [protected]). Unfortunately for the past few days I don't get the connection and it says my Card is not authorised. But, i have taken the package South value plus malayaalam top up and I have recharged it with Rs 850 after the activation charge of 1750, which is for one year. I talked to your customer care exicutive on 18th July furnishing all the details and I was informed that it will be sorted out with in 48 hours and I would get uninterrupted service. But, the problem is still persisting and I want to get the problem solved as soon as possible.

Yours truly,
Shameer.

Personal Details.

Address
Shameer Abdul Kaseem
alakunnam paarakkal
puthan veedu
peyaad 695520
Customer ID [protected]

on my no i have recieved mms butcannot delivered on my mobile no my mobile no is [protected]

Dear Airtel Customer Care Team,

We had purchased SIM card from Airtel and a data no. had been enabled for data communication on this. Please find below the nos.-
Voice no. - [protected]
Data No. - [protected]
Please note that we use this SIM card for data communication in GSM modem in our Delhi office.It properly works here. Now We want to use this SIM card in Shimla for same task. Please inform us urgently would it work there for data communication or any other facility is required to work in that region? Please also inform has roaming facility been enabled for data no. on this SIM card?

Looking forward for your early reply...

Thanking You!

Nikhil Rastogi
Envirotech Instruments Pvt. Ltd.
A - 271, Okhla Industrial Area,
Phase - 1, New delhi - 110020
Ph. - [protected]
Email - nikhil.[protected]@gmail.com

Dear Sir/Madam, I also have the same complaint, where I want to bulk block some unknown incoming call numbers at a time when I am free. I called up customer care but they said it is not possible, so I am putting query on this forum to get the data. I am fed up with calls from tele-callers and some unknown numbers, Please provide me with the incomings calls on my number [protected] for last 3 months. thanks

Dear Sir/Mam,

I have prepaid connection of Airtel and my cell no. is [protected] in the month of January 09 there was a scheme of 100 National messages free by recharge of Rs 26/-.

So I got recharged my mumber also in above scheme. When i started to send national sms, I found that Airtel had charged Rs. 1.50/- per sms.
I also had sms scheme 360 local sms by rechage of Rs. 36/-. But airtel has charged the national sms charges from my 36/- lacoal sms scheme.
In this regard i have talked at their customer care center, but they didn't respond at all.
Kindlay look into the matter and take necessory action so that other customer also can get solution of this type of problem

I am registered on Airtel NDNC on 03/06/2008 but still getting call from Airtel and Telemarkting.
Please let me How can I lodge complaint in TRAI.

I have a prepaid connection with Airtel (bearing no. [protected]). I have been trying to register the complaint to de-activate my SIM Card IMMEDIATELY. I have lost my mobile today and to avoid misuse of my SIM card by anti-social elements, i have been trying the customer care numbers but without any success. The system is so ridiculous that you can't have everything computerised. It just keeps on giving long messages/instructions without actually connecting to the concerned person.

please i want to see my mob.bill june09 details on my email id.

Airtel Broadband customer care has behaved really weird this time, it started with a call from a super charged customer rep eager to offer me some exclusive BB plan, Explorer 1099, which offered 384 Kbps day time and Night 1 Mbps Unlimited browsing, i got even a mail from that customer rep, with plan details, the ordeal then began with different customer care people calling me from Mumbai and Bhopal

Mumbai customer care told me that the plan is not for Maharashtra & Goa circle, it was meant for Gujarat customers. so i irked a bit and left the thought of that plan, again i got a confirmatory mail informing me that my plan change request is in process, got few calls last week informing me that plan change was done and i could subscribe to free Rs 100 Speed on Demand service, PC secure antivirus, luckily i did not subscribe to any of it, again some called me from Bhopal customer care this friday and informs me that the plan could not get activated due to some technical error, and i happened to call up customer care the same time and the guy at customer care informs me that there is no record on my account about the plan change.

I blew my lid off and blasted the customer care rep calling from bhopal, i just felt being a victim of some bad marketing error joke, now im gonna complain to nodal officer and lets see what happens.

Sir, my Mobile NO is - [protected]. The service of Fusion Lounge is activited by mistake at the month of May 09 but after some days i massage to you for deactivate this service but this service is not stoped by you till now. so my 15/- Rs is charged every week. if you will not unsubscribe this service then i will take a juditial action through Consumer Court. therefore please deactivate this service immidately.
Thanks Anil Kumar Koshti

this complaint is regarding to the false airtel internet bill... m using airtel usb modem 4m past six months 4m now... it's a postpaid connection which is under plan of rs1000/month, unlimited free... but after initial month, bill is not stable... it increased to rs2800 in the month of march, rs1400 in may and now rs1600 in june...
i've so many times called and logde the complain regarding to this problem to the airtel customer care.. but there is no concerned i've received yet...
it is a request to the consumer court that plz help me out of this trauma as soon as psbl... there is only 1 hope left and so i m here...
details: mansi agarwal
c/o mrs. alpana vaid
e-480, g.k 2
new delhi-110048
airtel no: [protected] ( through which using internet)
my contact no: [protected].
thank you

Dear sir,
I purchased a simcard from muzaffarpur on 25.06.09 which was activated after few hours after varification of documents required by them and submitted by me. but on 14.07.09 it was suddenly deactivated stating that documents are not proper. whether mobile can be activated without proper verification of documents and can be deactivated after a gap of 20 days. no information is provided aboubt the defficiency in the documents. the neww number was conveyed to all my relatived, friands, family and to the office. I am facing lot of mentol agony due to non availbilty of communication. moreover i had recharged the mobile with sufficient amount and was having balance of Rs. 375/-.
Sir I am a responsible citizen of India and senior executive in largest Bank of India. I am having PAN, Voter ID<, Driving licence with Chandigarh adrees which is my permanent address. I am on mobile duty in Inspection Deptt of the Bank and have to remain in Bihar for one year and not having any local address. But local address and identy proof of my co employee was submitted alongwith My PAN etc which was accepted by the dealer. If at all the company foresee any problem in activating my number they should refund the balance available.
Sir, kindly take up the matter with the company and get the complaint solved.
The action of the company amounts to defficiency in service.

naresh gupta

Hi,

I’m Basheer from Ayiroor, Varkala in Trivandrum at Kerala, doing business. This mail is regarding to the Airtel coin box complaint, We have a Airtel coin box (No.[protected]) which is made from “MERCYDA” . It is not working for the past two months and we have informed the corresponding officials of both Mercyda and Airtel, but they are not responding back.

Two months back the officials of MERCYDA from Varkala(Mr.Unni) and Kollam(Mr.Shafeek Tel No.[protected] and mobile no.[protected]) has taken our Airtel Coinbox for repairing, till now it is not yet repaired and they are not responding back. Whenever we try to enquire about the coinbox, they used to inform “on the coming week they will get it repaired” and other stories.

Most of the people in our village depend on this coin box and we used to purchase the Airtel prepaid card for huge amount (more than Rs.2000/month).We request you to get the coin box repaired as it is a good business for both o[censored]s.

We request you to kindly take this issue as a serious matter and please take necessary actions as we don’t expect the customer service of both Airtel and Mercyda to be poor.

Once again we request you to take necessary actions and hope that both Airtel and Mercyda believes in Customer Satisfaction……..


Regards

Basheer.

i am reciving s m s from 64611020 thnks for using [ subscription textbased services] and charge rs 20 for 5 times total rs 100.00 in my prepaid bill we are never activated this type services so please deactivate this service and refund my money cell no [protected]