Airtel Complaints & Reviews

To M/S BHARTI AIRTEL LIMITED,

Sir/ Madam,
This is to inform you that I Mr. Raja Mukherjee is a customer of airtel postpaid connection. I enjoyed this number ( Mobile No : [protected]) upto february-march, 2008. But some dispute arise regarding Payment, so I stopped using that number from the month of February, so no incoming - outgoing call facility was there. It was stopped from airtel. That time my oustanding...

Hai Everyone,
This is regarding the Airtel Postpaid Connections poor service. They have disconnected my number for the reason for address verification (- ve). After that i have provided full detail for the second time after that executive from airtel verified and got signature from one of the partner of my company and even then he says that the address is not proper and they have permanently disconnected my number. If any one can help me in this regards and i want to register a complient regarding this on Airtel and i want to claim Compensation from them as because it affected my company business.

This is a complain specific to the arrogant behaviour of illiterate employee Manjunath from Airtel Bangalore Cancellation Dept. This may go well with other employees who behave likewise. Firstly this guy is very illiterate to provide customer service & I am sure there are numerous of his kind. Recently I was on a call with him for over 10 mins to cancel my connection & when he couldn't answer my questions about various options available to cancel, he arrogantly started saying "your voice is breaking" & disconnected my call. This is the most popular way for Airtel customer care representatives to get away from the customer. According to them whenever they don't want to talk further automatically our voice starts breaking out! How poorly these reps have been trained or whether they are trained at all? If they are so scared to face the customers then why the heck they are paid for? Airtel training dept really sucks. There are countless complaints on Airtel but pathetically their management neither doesn't seem to do anything nor they want to. If you really want to see how you are doing then allow customers to raise a grievance against anyone in customer care dept. I am sure your database will be full in no time. If any of the Airtel management person is reading this complaint then let me know what action you will take against Manjunath?

I took Airtel Prepaid number in name of PARSHAV JAIN ([protected]) from New Friends Colony Relationship center in first week of June 08. I opted for life time plan. I paid for sim charges, life time plan and submitted the necessary documents along with alternate contact number. After approximately two months on 23 July 08 Airtel barred my number WITHOUT ANY INTIMATION. After contacting Airtel customer care they informed me that due to address verification failure number got barred and I should submit documents again. On 25th July, I also purchased talk time for Rs 222/, however, even they don’t intimated me that number is not working and Airtel just put money in their pocket. On 29th July 08, I again submitted requested documents at Dwarka Airtel Relationship Center. However, my number was not activated till date. Again, when I contacted Airtel, they told me that the number is PERMANENTLY DISCONNECTED. This time also they disconnected MY NUMBER WITHOUT INFORMING ME. Relationship center informed that Airtel gives 15 days time for submitting documents. However, I submitted the documents within 6 days, even they disconnected my number.

Economic damage is very nominal say Rs 100 for sim charges, Rs 300 for life time plan, Rs 222 on recharge. However, the inconvenience caused cannot be measured. Airtel is harassing their customer. They are not providing services. It was really a mess. Airtel did this because i have paid money for lifetime connection. Instead if I would have given application for cancelling any postpaid connection Airtel contacts its customer atleast 10 times and will explain me 100 alternates. But in case of lifetime prepaid number Airtel never contacted me not even one time.

I am having life time prepaid connection. I have recharged (200 Rs) my mobile on 18/07/2008 trough internet banking facility of ICICI BANK.

Later, on the same day I have also received recharged successful SMS from Air tel. But I am yet to receive balance on my mobile. While interacting with customer care person she told me that on 18/07/2008 there was a major
system failure so we will be unable to help u.

i AM ATTACHING MY DETAILS OF CORRESPONDENCE WITH AIR TEL CUSTOMER SERVICE.

REMINDER

-----Original Message-----
From: BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Sunday, August 03, 2008 08:52
To: '[protected]@airtelindia.com'
Cc: 'appellate.[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE: (Mobile No:=[protected] ) [REF:[protected]]


No solution yet. I just want to know weather you are willing to deposit balance on my mobile or not

Please give me answer in yes or no. I am fed up with this cat & mouse game?

Regards



-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, August 01, 2008 20:43
To: BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Subject: Re: (Mobile No:=[protected] ) [REF:[protected]]

Dear Mr. Borwankar,

Thank you for contacting Airtel.

You had expressed concern over recharge issue on your Airtel number [protected]

We understand your concern and will work towards resolving the same.

We wish to inform you that the complaint registered by you ON 30-July-08 is under observation and we assure you that appropriate solution will be provided within 24 hrs.

For further clarifications or assistance, E-mail us at [protected]@airtelindia.com or send your query/request/complaint to 121 (toll free).

We assure you the best of our services at all times

Warm Regards,

Rajasekaran.M
Customer Care Executive
Bharti Airtel Customer Care


---- Original Message ----



Sir/ Madam,



No response from customer care.



This is for your information & necessary action please.



As I have gone through all you channel & I suppose this is last stage. If
problem will remain unresolved I have to take this matter in customer
forum.



I am having all the adequate evidences ?as this is your system failure why
I should suffer?????????



Thanx & regards,





P B Borwankar



From:BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Tuesday, July 29, 2008 08:58
To: 'nodalofficer.[protected]@airtel.in'
Cc: '[protected]@airtel.in'
Subject: FW: [protected]



Sir/ Madam,



No response from customer care.



This is for your information & necessary action please.





From:BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Sunday, July 27, 2008 15:58
To: '[protected]@airtel.in'
Subject: [protected]



Dear Sir/Madam,





My self pankaj B Borwankar & my mobile no is [protected].



I am having life time prepaid connection. I have recharged my mobile on
18/07/2008 trough internet banking facility of ICICI BANK.

Later, on the same day I have also received recharged successful SMS from
you. But I am yet to receive balance on my mobile. While interacting with
your customer care person she told me that on 18/07/2008 there was a major
system failure so we will be unable to help u.



I am attaching details of my recharge transaction through internet banking
facility of icici bank for your perusal. Kindly help me for getting back my
balance.



Expecting your kind cooperation.







Note ? At present my Wife Mrs. Snehal P. Borwankar is operating my mobile.





Regards,



P B Borwankar.











Regards,



P B Borwankar.

SIR, I HAVE PREPAID CONACTION NO IS-[protected].I ACTIVATED 27JUL.2008 REACHARGE 320 IGET 149 TAK VALUE BUT NEXT DAY CUT RS 12 TWO HOURS AFTER 54 ANDCUT MY RUPPES REGULARLY.WITHOUT RESION, I COMPLENT CASTMER CAR EXECUTIVE (SENIOR, VINAY 30JULY 4:25PM), 3 TIME THEY ASK ME SOLAVE MY PROBLUM IN 48 HOURS BUT NO RESPONSES ANY SIDE 2ND COMPLENT SEN.EXE.AASIF 8:20PM 1ST AUG2008. HE PROMISE SOLVE MY COMPLENT IN 48 HOURS.BUT THAT TIME NO RESPONCE THAT SIDE. I REMEMBER LAST TIME IAM FREE FOR LEGAL ACTOIN ALL RESPONCIBLITY FOR AIRTEL.SATVEER BISHNOI

Hi,

This is Iftekhar Ansari and this is in reference to my cell phone number [protected] i.e. an Airtel connection. I got the service in 2nd week of last month i.e. July and was pretty happy with the service until one day I receive a sms from Airtel saying your limit has exceeded so please pay Rs. 1000 to avoid disconnection. I am new to Chennai and because of language barrier it caused me inconvenience to locate a airtel payment center. I called up the customer service and mentioned that they can send an executive to my office and I can provide them with a cheque.The executive mentioned that they cannot send someone out there and said you can just type in CASH and the pincode and SMS it to 121 and you will get a list of the agencies that except cash payment in your area. I did that a day back and I still have not received the SMS. Today taking the pain I went searching for a payment centre and after spending Rs. 200 in an auto, and totally exausted I found a Airtel gallery approximately 4 kilometers from my home. I went there and made a cash payment at around 3.00 pm in the afternoon. After giving the cash payment I confirmed by calling a number to see if the outgoing was working and yes it was and I made the last call for the day at 5.10 IST. Now in the night at around 10.45 pm when I tried to make a call I got a IVR on Airtel customer service that your outgoing has been disconnected due to non payment and the same would be activated within an hour. I tried calling the customer service number and it would not allow me to connect to an executive and the last message it gave me was your line would be activated within an hour and got disconnected. This happened several times and finally I had to get my friend's cell phone to call up the customer service and when I had a word with the executive he mentioned that cash payment takes 24 hours to get updated. (This really zapped me. Vodafone and BPL would update that right away on the spot. I made the payment at the Airtel gallery)

I then told the executive to pass the call to his superior who could help me. The executive placed the call and when he returned he mentioned "Right now there is no superior present" (This is another thing that shocked me. A customer support center without the management.) After mentioning how urgent this was he said he would be able to activate the lines within 2 hours. But that wouldn't work for me. I had to make some urgent phone calls. He finally mentioned that he will activate it within 20 minutes and again at the end mentioned that it's going to take 2 hours and hung up on my face without an acknowledgement.

Here are something I want to point out.

Why should it take 24 hours to make a note of a cash payment when the payment was made at the Airtel gallery.
The SMS sent to customer service never returned with results. Why?
The CSR was not able to help me, didn't escalate the call and hung up without an acknowledgement. Is this called customer service?
It's 08.51 PM 2nd august, in the night almost 24 hours since the line has been deactivated and 29 hours approximately after making the payment and the line has not been activated yet.
The CSR mentioned the line would be active in 20 min, max 2 hours. It's 24 hours and nothing done yet. IS THIS AIRTEL?


Outcome :



I'm totally distressed with Airtel. I never had such a bad experience with any service provider. How do you expect me to recommend Airtel to any one I know. This is really not appreciated and I need a resolution at the earliest.

I Have Perchece Rs.200 Paper Recharge Card But There Is Not Pin Number.Pin Number Is Damaged After Crash. Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number .

My Mobile Number And Recharge Card Details

Mobile Number: [protected]

Serial No. Of Recharge Card:[protected]

Secret Pin: 68(Can Not Seen)7549

D/Sir,

I hereby request you to please cancel my caller tune immediately.

thnks,
vanita

actually sir i am lifetime airtel prepaip customer. or mera number barred ker diya hai bena kisi reason say.unka khna hai ki 6 month may 200 ja recharge jruri hai but mujhey connection lea hua 8- or 9 month hue hai. jismay meiney 4 month say ney chla rha hoon. it means mera recharge to hua hai then why should barred my number? or airtel office waley galt glt imformation de detey hai kbhi to boltey hai ki aapka number start ho jayga or kbhi boltey hai aapka number nhi start ho sekta. so plz start my number as soon as possible. my barred number is [protected]
and my alternate number is [protected]

with regards

NEERAJ

i have bought a new airtel friends prepaid card and so want to join in a group of three, as given by the network the group password is not valid, though there are three sim cards, viz [protected], [protected] and [protected] that are in the same group and very much working whose password is [protected]. i have called the customer care several times but they have no given me the right solution what so ever. my sim number is [protected].
i hope this complain will serve me some good.

Hi!

I am a customer of Airtel for the past 2 years. I was initially registered under the a/c no.[protected].

In march’08, my a/c no. was changed to[protected] by airtel without any prior notification. I received a bill in march (no.[protected] under old a/c no. for “0” amount. It showed I had made a payment of Rs. 294 for which I had received a bill earlier. I received another bill for Rs. 606 for same period. When I complained, I was informed that the earlier bill was a folly, and I can pay the balance Rs. 312 (312+294=606). I paid the same. Again I got a bill (no.[protected] under new a/c no. showing Rs. 312 as paid and Rs. 294 as unpaid. When complained, I was told that no payment has been received!!

After calling ‘n’ no. of times, and repeating the story everyday to your good for nothing call centre employees for a month, I finally faxed my bank statement showing payment to bharti airtel on Dt. 31st march for amount Rs. 294 (cheque no. 357422, SBI PBB branch) to some Mr. sanket Pagare on 40031404. I received no response. The call centre employees kept bugging me for payment everyday and telling me that they have recorded details in system and that I would get the waiver, which never happened!!

Finally my line was disconnected 2 weeks back. I assumed it to be a sim card failure – no one cared to inform the customer. When I visited Airtel's Pensinsula tower, parel’s ARC – some lady Shabana attended to me and like others showed her inability to help any further but wrote a mail to some sandeep verma and his boss mangesh. My line was started 8 hours after she instructed someone to resume it and again got disconnected other day. I had already paid all bills till date except the 294 amount which I do not owe to Airtel.

I must say, Airtel is one of the worst service providers and its customer support is so so bad that I have decided to never use its service again. The inconvenience that I have faced for a meager amount over past 5 months is so high that I absolutely HATE this brand.

their support people are no good and they should close their office and send everyone to primary school. Government departments are better off than them and provide much better service.

I am Brijesh Yadav, residing in Mumbai. I am using airtel mobile no. from last 4 yrs. I had made all my payments on time to airtel. in spite of that they had created a lot of problems to me. Now my mobile number is not working. Reason that airtel says that i am having outstanding of Rs. 8000/-(apprx.). O27/05/2008 i had made payment of Rs. 6509/- through my credit card to airtel m check and still they had not received the payment. after that paymnet i had stopped making any payment through my credit card. two payments given after tha is updated but that payment is still not updated. My number is now not working.

i had enquired 7 - 8 times airtel, given so many times mail to them but nothing had happend till date.

This is very disgusting that the Well known company like AIRTEL peoples lying with the customers, those who have lot of connections for the office,
our complaint is that my no. stoped access automatically, on incoming no outgoing, while asking the reasons, we get the answer that missing of Ducoments, I myself submit twice the documents, our two of peon submitted twice saparately for the same number but still after two months number is not working

Mr. Amit Sony, from Vasai - west, Ambadi Road, who is alway commits that different reasons for not staring the phone.
our balance is pending more than Rs. 400, it is prepaid card .

PLS TREAT THIS IS MOST URGENT, to solve my problem, If You can't have to take serious action against to you .I should get reply within half an hour, otherwise WE GO THROUGH THE PROPER CHANNEL.

My Mobile No:[protected]
Dear Sir

I have given change of address to univercell alwarpet
06 July 2008
That Address
Shahul Hameed J
No 13/01 Ist Cross Street
Railway Border Kaveri Nagar
Saidapet Chennai 600015

But I have received above i mention address But Name is My Company Name That is Tenth Planet Technologies Pvt Ltd
Please Add my Name in my bill

Thank You
Shahul Hameed J

[protected]

sir,
i have not recieve any std call s from chattishgarh except airtel,
please try to solve my problem

I have done my DND ( Do Not Disturb ) registry with the mobile operator six months back and still receiving calls from telecaller despite of my repeated compalints to the operator, i have complainted them for more than 20 times and to my surprise i still receiving calls from barclays bank where they commited that they have already done the procedure of stopping the calls, i also request them to send me a copy of their communication to any of the concerend copany and department in any black and white form but i have not received any of them till date. can anyone advice me how to sue all these agencies and parties involved the the process including mobile services provider, TRAI and the company or agency involed in calls. As per the guidelines drawn by the TRAI and Supreme Court as a consumer i can demand a penelty on them in any form. Kindly advice.

THanks & Regards

Arun Shukla
[protected]

now my airtel simcard is inactivated eventhough i have submitted my residence and identity proof with the consent of your airtel executive at your customer care centre.
I am facing lots of problem as I couldn't able to contact to anyone.

Please activate my simcard and outgoing /incoming calls.

my mob.no is [protected], submitted my document at airtel customer care centre at sector-4, dwarka,
new delhi.
please do the required action.

I have purchased airtel prepaid connection in the month of June and within one I have recieved many messages in relation to subscribing for hello tunes but I have not subscribe it but I don't
why they deduct the amount from the talktime and when I register
the complaint with them they had just allot complaint no. [protected] listening to the complaint and no feedback is recieved by me to my satisfaction .And I call them there executive respond in a wrong way .

Dear Sir
I don't understand why you people are not responding for closing the issue. My concern is ICICI Bank has debited Rs. 492.12 from my credit card for the payment made to mobile No [protected], which is not reflecting in your system. You have taken 60 days and still not even a reply or a call has come from your end.See the continuation mail that how many executives have given TAT and no one has replied on their TAT. I am excepting a prompt reply on priority basis.


With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]

----- Original Message -----
From: Murugesan
To: [protected]@airtelindia.com
Sent: Saturday, July 19, 2008 2:59 PM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]


Dear Thiyagarajan

On 4th of June 2008 you have replied my mail in this same issue, the same day I sent the credit card statement, but no response from your end. It is really very unfair for a customer to follow the issue for more than two months.

Payment mode - Visa Bill Pay
Payment location - Not Applicable, since made by Visa Bill Pay
Payment date/Cheque date [protected], 1814 hrs
Cheque No/Cash Recpt No/ CC No - Not Applicable, since made by Visa Bill Pay
Bank name and Branch - Not Applicable, since made by Visa Bill Pay
Copy of your bank statement - Already sent
Payment ID [protected]

Kindly give top priority to close this issue.

With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]


----- Original Message -----
From: <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Friday, July 18, 2008 4:15 PM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]


Dear Mr. Mourouguessin,

Thank you for contacting Airtel.

You had expressed over the payment updation for your Airtel number [protected].

We understand the concern and will work towards resolving the same.

In view of the above, we regret to inform you that the payment specified by you has not been posted in our records. We kindly request you to provide the below mention details to initiate further action regarding the same.

? Payment mode
? Payment location
? Payment date/Cheque date
? Cheque No/Cash Recpt No/ CC No
? Bank name and Branch
? Copy of your bank statement

For further assistance, mail us at [protected]@airtelindia.com or message to 121 (toll free).

We value your association with Airtel.

Warm Regards,

Thiyagarajan
Customer care Executive
Bharti Airtel Limited.

---- Original Message ----

Dear Sir

Please note the payment of Rs. 492.12 paid against mobile no. [protected],
for this the Payment ID is[protected] paid on 25.05.2008 at?18.14hrs from
ICICI Bank. Kindly check and revert.

With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91] 98940 55559



----- Original Message -----
From: Murugesan
To: [protected]@airtelindia.com
Cc: compliance.[protected]@bharti.in
Sent: Friday, July 18, 2008 11:01 AM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]

Dear Suganya

The issue is with only payment of Rs. 492.12 paid against mobile no.
[protected]. For your ref. ICICI Bank has replied that "the payment of
Rs.492.12 has been updated at the biller's end asconfirmed with the
biller". Kindly work on this and revert.

Dear Customer,
Further to our telephonic? conversation on June 16, 2008, we inform you
that the payment of? Rs.492.12 has been updated at the biller's end as
confirmed with the? biller, as? per the revert of? SR68970871.
Sincerely,
Madhavi Vinjamuri
Account? Manager
ICICI Bank? Limited


With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]

----- Original Message -----
From: <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Friday, July 18, 2008 10:50 AM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for contacting Airtel.

We understand from your previous interaction dated 17/07/08, you had
expressed concern over the delay in the payment updation for your mobile
numbers.

We understand your concern and will work towards resolving the same.

As per the service request 17380407, we would like to confirm that we have
received your payment as mentioned below and the payment has been credited
to your account and will be reflected in your subsequent bill dated
25/07/08.

Account number Mobile number amount
[protected] [protected]? 277.52
[protected] [protected] 534.39
[protected] [protected] 1 1093.60

To check the last three bill payments made for your Airtel Mobile, we
request you to dial *121*14# (toll free).

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Warm regards,

Suganya
Customer Care Executive
Bharti Airtel Limited.


---- Original Message ----

DEAR SIR
I EXPECTED THE REPLY? ON 10TH JULY AS PER YOUR COMMITMENT, STILL I HAVE
NOT
RECEIVED ANY FEEDBACK ON? THIS. I AM FOLLOWING THIS ISSUE FROM Ist OF
JUNE.
KINDLY REPLY ON THE BELOW? MENTIONED ISSUE AND TRY TO KEEP UP?YOUR
COMMITMENT.

REGARDS
S.? MOUROUGUESSIN
+91? [protected]

----- Original? Message -----
From:? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Sunday, July? 06, 2008 7:49 AM
Subject: Re: Fw:? (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES? Message From "Murugesan" <> [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for contacting? Airtel.

We understand from your previous interaction dated 02/07/08, you? had
expressed concern over the delay in the payment updation for your Airtel
mobile number [protected].

We regret the inconvenience caused to? you.

We would like to confirm that your concern has been registered and? your
service request number for the same is 17380407.

We would revert to? you on or before 10/06/08.

For further assistance, mail us at? [protected]@airtelindia.com or message to 121
(toll free).

We value your? association with Airtel.

Warm Regards,

Vinoth
Customer Care? Executive
Bharti Airtel Limited.



---- Original Message? ----


Dear Mr.? Vijayakumar

Please find the?? attachment of the Credit Card statement.

Thanx &?? Regards
S.? Mourouguessin.


----- Original? Message? -----
From:? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Wednesday, July? 02, 2008 12:22? AM
Subject: Re: Fw:? (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE ON AIRTEL MOBILES? Message From "Murugesan" <>? [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for? contacting? Airtel.

We understand from your previous interaction? dated 26/06/08, you? had
expressed concern over the delay in the payment? updation for your Airtel
mobile number [protected].

We understand your? concern and will work? towards resolving the same.

As per the? service request number 17246213, ? we regret to inform you that
the? payment specified by you has not been posted in? our records.? Hence,
we? would request you to resend the Bank statement in? PDF format to
enable
us to initiate further action.

For further? assistance, ? mail us at [protected]@airtelindia.com or message to 121
(toll free).

Warm?? Regards,

M. Vijaya Kumar
Customer Care Executive
Bharti? Airtel? Limited.

---- Original Message ----

Thanks. Every? time only I am? calling on the due date, I hope this time I
will get? response from your end.? Please make sure this issue may be
sort
out
by 1st of? July.

Thanx
Mourouguessin

-----? Original Message -----
From:? <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Thursday, June 26, 2008 7:25? PM
Subject:? Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE ON? AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]


Dear Mr.?? Mourouguessin,

Thank you for contacting Airtel.

We understand? from? previous interaction dated 25.06.08, you had
expressed
concern? over the delay? in the payment updation for your Airtel?? mobile
number
[protected].

We understand your concern and will? work? towards resolving the same.


We would like to confirm that? your? concern has already been registered
and
your service request? number for the? same is 17246213, .

We would revert to you on or? before? 01/07/08.

For further assistance, mail us at? [protected]@airtelindia.com or message to 121
(Toll free).

We value? your? association with Airtel.

Warm? Regards,

Madhu
Customer Care? Executive
Bharti Airtel? Limited.

---- Original Message? ----


pls.revert
-----? Original Message -----
From:? Murugesan
To: [protected]@airtelindia.com
Sent: Wednesday, June 25, 2008? 2:22? PM
Subject: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear??? Sir

Please find the mail? transaction between me and ICICI Bank, as?? per
their
records they have informed? that the payment of Rs.492.12 has?? been
updated
at the biller's end as confirmed? with the biller. But? from? your end I
have
not received any reply. Kindly try to? close? this issue? on priority
basis.

With Regards
S.?? Mourouguessin
No. 45, ? Thiagaraja Street
Puducherry - 605 001
Tel:? [91? 413] 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559




Dear?? Customer,

Further to our? telephonic? conversation on June 16, 2008, ? we inform you
that the payment of?? Rs.492.12 has been updated at the? biller's end as
confirmed with the? biller, as? per the revert of?? SR68970871.

Sincerely,

Madhavi? Vinjamuri
Account?? Manager
ICICI Bank? Limited

-----Reply Separator-------Dear Mr.?? Mourouguessin?,
Thank you for writing to us.
We sincerely regret? the? inconvenience? caused to you.
We have registered your request for? the? payment for? biller Airtel of
credit card with SR68970871? .

The? status will be informed to you by an e-mail or? mobile alert? within
June? 16, 2008

Looking forward to your?? co-operation.

Sincerely,
Mohammed Altafuddin
Account??? Manager
ICICI Bank Limited

-----Original? Message-----

Subject:?? RE: Credit Card

Dear Madam

I? have spoken with Airtel, this? particular payment was? not received
by
them. If you can't reach in my? mobile you may feel free to? contact? me
in
landline no. (0413)? 4209933.

Regards
S.? Mourouguessin
+[protected]

-----? Original Message? -----
From: Murugesan
To: [protected]@airtelindia.com
Sent: Wednesday, June 25, 2008? 2:08? PM
Subject: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

pls.??? revert
----- Original Message -----
From: Murugesan
To:?? [protected]@airtelindia.com
Sent: Wednesday, June 04, 2008? 11:12? PM
Subject: Re: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear Mr.??? Thiagarajan

Please find the? attachment of Credit Card Statement? for? your kind
reference.

With Regards
S.?? Mourouguessin
No. 45, ? Thiagaraja Street
Puducherry - 605 001
Tel:? [91? 413] 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559


----- Original?? Message -----
From:?? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Wednesday, June? 04, 2008 5:34?? PM
Subject: Re: (Mobile? No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE
ON AIRTEL MOBILES Message? From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear Mr.?? Mourouguessin,

Thank you for contacting? Airtel.

You had?? expressed concern over the payment updation of Rs.? 492.12/- for
your?? Airtel number [protected].

We understand the concern and? will work?? towards resolving the same.

We regret to inform you that the??? payment specified by you has not been
posted in our records. Kindly send? us? a? copy of your bank statement to
enable us to initiate? further?? action.

Further with regard to the payment of Rs. 643.81/-? we would? like? to
inform
you payment specified by you has been? posted in your? account on?
26/05/08
and the same will be reflecting in? the forthcoming? invoice dated
25/06/08.

Alternatively, you can? dial *121*4# (toll? free) or sms PYMT to? 121
(toll
free) to get the? details of your last? three bill payments made for? your
Airtel? Mobile.

For further? assistance, mail us at [protected]@airtelindia.com or message to 121
(Toll Free).

We value?? your? association with Airtel.

Warm?? Regards,

Thiyagarajan
Customer? Support Executive
Bharti?? Airtel Customer Care.

---- Original Message? ----


Dear??? Sir

The following are the? payments made? by Visa Bill Pay for my?? registered
Airtel Mobiles.?I like to? inform you? that? the payment Rs?? 492.12
towards
Airtel Mobile Chennai? ([protected])? paid ?on 23 May? 2008? from my ICICI
Bank
Credit Card thru ICICI? Visa? Bill?? Pay.

[protected]? 74477488146004728699003 ICVBP -BHARTI?? MOBINET?
CHE??????492.12
?
[protected]? 74477488130004647232900? ICVBP? AIRTEL?? TAMILNADU????????
277.52
[protected]
[protected]??? 74477488130004642192828 ICVBP AIRTEL?? TAMILNADU????????
534.39
[protected]
[protected] 74477488130004642192810? ICVBP AIRTEL??
TAMILNADU????????1093.64
[protected]
[protected]???? 74477488100004466747620 ICVBP AIRTEL TAMILNADU? MUMBAI?
262.52
[protected]
[protected]? 74477488100004461727254 ICVBP? AIRTEL?? TAMILNADU MUMBAI?
492.65
[protected]
[protected]?? 74477488100004461727262? ICVBP AIRTEL TAMILNADU?? MUMBAI
1362.56
[protected]

On 25th? of?May? 2008 my Airtel Mobile? bearing? No.[protected] you?have
barred
my? outgoing? facility and I? made a? payment of Rs. 643.81 from Citi?
Bank
Credit Card. The?? following are? payments made for the mobile? No.
[protected], and the? payment made?? by?ICICI Visa Bill Pay ?is not
reflecting
in Airtel? website. Kindly?? clarify this issue on priority? basis.

Mode of?? Payment???????? Date? of Payment Amount?? Paid
Self Care Payment?? CitiBank - TN? 26/05/2008?? 643.81
Self Care? Payment CitiBank? - TN?? 14/04/2008? 335.21
Credit? Card Payment -?? Visa?????? 06/03/2008?? 353.00
Self? Care Payment? CitiBank - TN?? 14/02/2008? 324.95
Credit? Card? Payment - Visa??????? 31/12/2007?? 316.35
Credit Card Payment -? Visa??????? 13/12/2007??? 307.05

Regards
With? Regards
S.? Mourouguessin
No. 45, ?? Thiagaraja Street
Puducherry - 605?? 001
Tel: [91 413]? 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559


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This e-mail and any? files transmitted with it are for the sole use of the
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The recipient? acknowledges that Bharti Airtel Limited or its subsidiaries
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contents of the information? contained in e-mail transmissions and further
acknowledges that any views? expressed in this message are those of the
individual sender and no binding? nature of the message shall be implied
or
assumed unless the sender does so? expressly with due authority of Bharti
Airtel Limited. Before opening any? attachments please check them for
viruses and? defects.
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message.
Any unauthorized review, use, disclosure, dissemination, forwarding,
printing or copying of this email or any action taken in reliance on this
e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
and associated companies(collectively "Bharti Airtel Limited"), are unable
to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti
Airtel Limited. Before opening any attachments please check them for
viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.