Airtel Complaints & Reviews

Dear All Concerned,

Please note that I have an Airtel cell no.[protected] even after paying my bill's air tel just disconnect the complete of my no's many times when i am on roaming this time also I am in Mumbai and even after giving the payment to Airtel collection boy in delhi he has taken 25000/- cash. but Air tel disconnect my cell .

Please if any one can help me in this regard as Airtel customer service is just not take call's .

Regards,

Rohit Sharma

Dear sir,
i had requested to send me the details of call summary for the month of june 2008, but till dated there is no feedback.
my mobile number is [protected]

we highly appreciate your best service and hope so to do the needful at the earliest.

regards,
A.Mohd ali

I has have purchased airtel prepaid sim 5 days ago also submitted the related documents on the same day but the service is not yet activated.I needed this very urgently but am very disappointed by such delayed behavior from airtel.Please take related actions as soon as possible

Hi All

This is to inform you that I was treated so rudely by customer care team that I had to literally abuse teh lady agent. Basically I wanted to activate GPRS on my mobile and I called up Care team for that but three agent told me that they wud have to keep the call on hold to seek inforamtion and they simply disconencted the call, I got very frustrated and I called teh dept. once again, this time a picked up the call ( Durga ) and refused to transfer the call to supervisor and said ( agar teko supervisor se baat karne ki hai to raat me 10 baje ke baad phone kar ) this is the way she was speaking to me, I there fore angrily abused her for the rude behavior, she then went ahead adn disconnected the call saying ( tere number ke saath dekh kya karti ).

After 15 minutes of the call my Missed Call Alert service was activate without any consent and Rs 15/- got deducted from my account, further to that hello tunes got activated for 365 days and teh tune was a piglet.

I have made a complaint againxt this in custoemr care dept. on the same day and spoke to Mangesh ( Floor Supervisor ) he checked details and apologised for same adn promised teh refund fo the deducted amount also told that other service wud get deactivated within 24 hrs time.

But I kept on receving call from one number which was from Vega Centre ( Pune ) who was actually activating the services and also had a big argument with me over the fone regarding the same. The person who was calling from Vega Centre was Ajay according to him. Now I am unalbe to use the service.

Kindly do the needfull for above mentioned issue.
My Mobile No. is: [protected]
The Calls were made to customer care team on 26/06/2008

Regards
Rameez

respected sir,
please mail me my call barring pasword.
my mobile number is [protected]

i take a new airtel connection for the use mobile office where i can connect it to my laptop but the thing is i do not get the paper bill in my mailing address when i complain it on to airtel customer care they tell me will will send it with in 2 days but after 1 payment i don't recive the bill i face the problem to see the charges or other usaes after that i give my office address to send the bill in my office but that is also not possible for airtel one day some one calling on my number and tell me i am a airtel enploye i am on your office when i found the guys in my office no one is my office .
i giving my mobile number to you if some one help me on the topic then help me





yours faithfully
satyajit rout
mob-[protected]

RESPECTED SIR...
1. I M MAJOR ANUP THAPA A SERVING SOLDIER OF THE INDIDN ARMY PRESENTLY PERFORMING MY DUTIES AT KARGIL.
2.RESPECTED AUTHORITY ON 28 JUNE 08 I WAS TRAVELLING FROM DELHI TO CHANDIGARH.ENROUTE MY BUS STOPPED AT A PLACE CALLED PIPLI.I MADE A CALL TO CHANDIGARH.THE CALL WAS LESS THAN 3 MINS, AND ANOTHER FOR 24 SECONDS.NOW I WAS HANDED OVER THE BILL OR RS 55.77 FOR THE FIRST AND RS8.20 FOR THE SECOND CALL.I ENQUIRED AB IT TO THE SHOPKEEPER HE TOLS ME THESE ARE THE AIRTELL CHARGES.IN THE BILL YOU WILL FIND A WRONG DATE THATS OF 19/6/2005.WELL SERVING AS A SOLDIER IT REALLY PAINS TO SEE THAT A RENOWED COMPANY LIKE AIRTELL DOING SUCH YOU ARE REQUESTED TO CLARIFY THE MATTER AT URGENT BASIS OR I HAVE TO KNOCK THE DOOR OF CONSUMERS COURT FOR THE OTHERS WHO ARE BEING CHEATED.THE SHOPKEEPER TOLD THAT THESE ARE THE STD RATES OF AIRTELL.ALSO THE SPEED OF THE PULSE WAS VERY FAST.HOWEVER I HAVE BEEN USING AIRTEL FACILITES FOR A LONG TIME NO SUCH INCIDENT HAS HAPPENED I M ALSO THINKING OF REPORTING THIS MATTER TO WHATEVER SOURCE I CAN TO ENLIGHTEN THEM ABOUT THE SAME.THE STD NO FROM WHERE I MADE MY CALL TO MY HOUSE AT CHANDIGARH IS [protected].PRESENTLY I AM ON VERY SHORT LEAVE AT CHANDIGARH.I WANT IF THE TAMPERING WITH THE STD MACHINE IS BEING DONE THE SHOPKEEPERS MUST PAY FOR IT AS THEY ARE SPOILING THE NAME OF AIRTEL.
3.I M SURE U WILL SEE TO MY MATTER AND TREAT IT MOST URGENT.
4.I HAVE ALSO GOT THE COPY OF THE BILL WITH ME.
5.I WISH YOU TO CONTACT ME ON [protected].I WILL BE GRATE FUL TO YOU

THANKING YOU
YOURS FAITHFULLY
MAJOR ANUP THAPA

please send me the last two months call detail & airtel bill ph- no
[protected]

its more than 1 months now i hav been complaining airtel customer care that there is no network coverage.i m user of airtel since last two years.and have blind trust on airtel.but now i m very much dissappointed.and i hav now totally lost it.every time i made call to customer care they just provide me with new dates and even dont feel regret for the same.i hav called customer care about 6 times few of the complaint numbers are as follows:[protected],...

i hold mobile no. [protected] of bharti airtel ltd.,
in the city rajkot, state gujarat ... India.

As I no more required the above mobile connection.

I approached its office situated at

Dhebar Road, Rajkot (Gujarat-India)

The staff especially Ms. Jagruti enquired a lot about the same
and demanded non-required documents (photographs ...
ration card ... driving licence ... ) she asked for 5 photographs.
It is known by everyone that cancellation of mobile never
requires photograph ... and ms. jagruti demanded 5 photographs ... I did submited her all the demanded documents ...

Hi This Is Venkatesh
Iam Using an Airtel Preapid connection From Last 1 And Halfyear, And My Mobile No is [protected] iam Facing A Newtwork Problem In My Area Since last 6 Months Due To Which i Have Reasied A Lots Of Complaint But Still There Is No Responce From There END When I call To Customer care People For My SR Status Even Floor Inchearge And TL's Are Disconnecting My Call,
Because Of This Airtel Services I Lost My Uncle, actully He Is Admitted In Hospital Because he met With Accident and He need B+ Blood AS he Lost Lot of Blood and My Blood Group Is Also Same, They Tried For this blood In all they Blood banks But They Did Not get The Blood In Any Of The Blood Bank AS There Is no Stock Available, So Finally They Tried To Call me On My Mobile It Was Saying As The No is Out Of Reach, accident happened At Morning 10:00AM, And I Come To Know About This Problem at 7:00PM and It Was Alredy Late Because My Uncle Expired At 2:00PM, And This Is Happend Only Because of Airtel And i Want To Take An serious Action On This Guys And i want My All The Airtel Connection To be Cancelled Even Postpaid And All my Land Line Connections iam From AP, pls Do Take Action On Airtel As soon As Possible.
Connection Is On The name of MR K Shankar Rao.

I have three accounts with Airtel - Corporate Blackberry (Scope International); Personal Mobile and an Internet Broadband connection at home. I had set up an ECS/SI on my Standard Chartered Visa card that worked well for a few months. Subsequently, my Credit Card was re-issued to me with a new number and I submitted refreshed ECS/SI instructions to Airtel.

The problem now is that:
1) On my Corporate Blackberry - the instruction was put in place and reflected on my bill yet deductions were not effected. I called an confirmed that they had my new Credit Card number. One week later, I got a call saying that I had an outstanding amount. On investigating further I discovered that they had executed the SI/ECS with my old Credit Card number!!

2) On my mobile - they recorded my updated ECS/SI but with my old Credit Card number!!

3) On my Internet - they did not update the ECS/SI at all!!!

I have called them several times but had absolutely no joy and am forced to bring this to your attention.

Kindly help in resolving this harrassment of customers.

Regards

Akshaya Gaur

From:

1. P M Patel 2. S K Vora

Code no: 8941 Code no: 1467

GSFC consumer society, GSFC consumer society

Vadodara Vadodara

(M) [protected] (M) [protected]

26.06.2008



Sub: Locking of sim cards.



Dear Sir,



We are having above nos with us in the scheme of GSFC Consumer society. Additionally we are having (P M Patel : [protected], [protected], [protected] ) and ( S K Vora : [protected], [protected]) these mobile nos under same scheme.

We are regularly facing the problem of locking of sim cards one no or the other. Not only we but many people in GSFC are facing the same problem. Now there are 2 options once sim card is locked.

1. Get a new sim card from any airtel office by paying 150 rs.

2. Get new sim card for free through service provider representatives at GSFC.

Out of the above 2 options, option no 1 is not acceptable as sim cards are getting locked frequently without any operational mistakes or deviation i.e. I switch off the alarm in the morning and immediately after that sim card is locked. These types of operations are not operational mistakes and sim card should not get locked in any circumstances. This is frequent.

I got new sim card for no: [protected] as it was locked from your representative at GSFC by paying 150 rs.
My sim card no: [protected] is locked at present and your representative does not know when sim card will be available free of cost as there is no stock.
I got new sim card for no: [protected] from airtel office by paying 150 rs. First time.
I got new sim card for no: [protected] from your representative at GSFC at free of cost.
Again sim card no: [protected] is locked since last one month and I have still not received new sim card from your representative at GSFC. I have already given application for the same.
The same problem is being faced by many our colleagues in the company.


Now this type of incidents raises many questions.



Why sim cards are getting locked frequently without any operational problems?
Is airtel has got wasted interest in it for recovery of 150 rs for new sim cards?
Your airtel representatives at GSFC are useless. Neither they are lifting our calls nor they know when new sim cards will be available. What type of service you are providing?. How dare they do not take up the call for the whole day? How can they say that sim cards are not in stock and they do not know when it will be available? Or these are the directives from airtel? How this is acceptable that sim cards are not available for a month as in the case of [protected]? What type of organization you are? Sack all your representatives at GSFC and put efficient representatives. GSFC has got very wide base of employees. If airtel is not interested in post service then make it clear to us so that we can decide about continuing the connections.
At any cost locking of sim cards has to be prevented. Do whatever you want. This is not acceptable. If at all it locks, on the same day we should get the new sim card free of cost. When sim cards are available by paying 150 rs over the counter from any of the airtel offices, why your representatives are not getting it? What do you want to communicate by doing this? If you can not provide the service, Pl exit. Do not keep the problems lingering.


We request you to look in to the matter and direct your representatives to issue immediately new sim cards of good quality for [protected] and [protected] (locked since a month) free of cost.



PL NOTE THAT THERE IS NO PROBLEM FROM OPERATION POINT OF VIEW FOR LOCKING OF SIM CARDS. AT THE SAME TIME WE WOULD LIKE TO KNOW UNDER WHAT CIRCUMSTANCES THEY ARE BOUND TO LOCK?





Regards,



S K Vora

P M Patel

receiving promotional calls from last 4 months, after registering for DND service, 4 times compalints has been raised .recievd the compalints no.also still the same problem.plus the the cusotmer service executives gives the response is pathetic..services are diabolical..

Its ridiculous that airtel.in/mms webstie does not exist but they still keep sending those links to all users.
So many complaints have been made with their customer care but till date not resolved.

I hope there is some action taken on airtel by registering the complaint here.

My Airtel Post paid plan phone number is[protected]

I have registered the number at Salem, Tamilnadu

I was paying the bills to Airtel till date without any hitch

I have been shifted to Tiruchirappalli on transfer on 10.04.2008

Since then I was paying my mobile post paid bills by cash to M/s Sri Vinayaga Associates, 9/100, Karur Bye Pass Road, TRICHY 620 018

To my surprise I received a call on 24.06.2008 from Customer Care, Chennai that I have not remitted my bills and a sum of Rs.425 is to be paid immediately, to continue my connection.

I give hereunder the details of the cash bills issued by Airtel franchisees, from which you may understand that there is no bill for Rs.425 on my mobile.

01.Receipt No.[protected] dt. 29.02.2008 for Rs.470.00 paid by cash to M/s B K Cell Comm., KR Square, 116, Omaloor Main Road, Salem.

02. Receipt No. 187 dt. 29.03.2008 for Rs.502.00 issued by M/s Prem Tel, 22C/7, Shiva Plaza, Saradha College Road, Salem 636 016.

03. Receipt No.[protected] dated 29.04.2008 for Rs.502.00 issued by M/s Sri Vinayaga Associates, 9/100, Karur Bye Pass Road, Trichy.

04. Receipt No.[protected] dated 02.05.2008 for Rs.210.00 issued by M/s Sri Vijayaga Associates, 9/100, Karur Bye Pass Road, Trichy

05. Receipt No.[protected] dated 28.05.2008 for Rs.670.00 issued by M/s Sri Vijanaya Associates, 9/100, Karur Bye Pass Road, Trichy.

Incidentally, I wish to state that when my son remitted Rs.712.00 on 29.04.2008 the dealer has issued a receipt for Rs.502.00 only. The mistake was found out on my return from my office and I asked my son to verify with the dealer. The dealer has informed my son that they will be verifying the payment and then do the needful. They have given a separate receipt for Rs.210.00 on 02.05.2008, as stated above.

On receiving the message from Customer Care, Chennai on 24.06.2008, I asked my son to verify the payment details with the dealer. On verification, the dealer informed my son that I have a balance of Rs.425.00 to be paid. When my son insisted for the account details, he was again told that the account will be checked and informed later.

On 25.06.2008 at 17.47.10 Hrs. I received a message from PymtCon of Airtel which reads as under :

We confirm the receipt o[censored]r payment for Rs.425.
Cheque payments are subject to realisation. For
payment details calll our toll free No. 12114.

Sender : (no name) PymtCon

Received : 17:47:10 25.06.2008

From the above details, I clearly drive home the point that there is deficiency of service by Airtel through their franchisee M/s Sri Vinayaga Associates, 9/100, Karur Byepass Road, Trichy 620 018.

I am a Bank Manager and I was on an important customer meeting at 4.00 pm when I received a call from Customercare, Chennai detailed above. This has put me in an awkward position before my customers and I felt mentally tortured.

Kindly take up the matter with the concerned and find out the truth what is happening in Airtel billing system with the particular Franchisee or Airtel in general. Where the mistake has crept in ? Why I was forced to pay Rs.425.00 which is not at all a bill amount for my mobile phone ?

I shall be thankful for getting a redressal through your goodselves.

Thank you for patiently hearing my voice.

Hello,
I have a Airtel no [protected] in Chandigarh
There is a problem from start that when i am in roaming in Haryana or in UP my no is not register in the network . It Search the Airtel Network but shows Error While Registering in the Network, I have Already register Complaint 5 times about this problem but not found any solution

to change the plan from 555 plan to 499 plan

I have taken a new Airtel lifetime prepaid sim 15 days back. Since then I am facing this weird problem. I am not receiving any phone call from some specific zones. My friends, having numbers with Maharashtra Airtel, Karnataka Airtel, Kolkata Reliance have told me that whenever they try my number they hear "This is not a valid number. Please check the number and dial again." Till now they have not been able to contact me. I have talked to airtel customercare only to waste my time. Nothing happened. Then I tried to email [protected]@airtelindia.com with my mobile number in the subject line. Now here comes the funniest part. Instantly I received an autogenerated email stating "We are unable to process your request as your mobile number is not in following format: 98XXXXXXXX or 99XXXXXXXX ".
I have got my mobile number starting with "900". Then I enquired with lots of people with numbers starting with "900". All had complained similar problems. One guy said, he can receive calls made from his home mobile but not from home landline.
So what I understood is, their system is full of bugs. They started selling new connections with "900" numbers but somewhere they didnt include this new range of numbers.
I now really wonder how Airtel got such brand name. Is this the quality of service they offer?
I am now considering to switch to IDEA/ VODAFONE. But what about my 400 rupees that I spent to buy this Airtel lifetime SIM ?

Further to our letter dated above, the same is yet to be closed at your end. I have received a SMS on 20th June 2008 as acknowledgement for the request placed vide letter at your office regarding the subject matter. Meanwhile, since there was no revert from your end, I have taken this up myself with your customer care on 19th June 2008 vide Ref no.[protected], to check whether my complaint is resolved.

Further there was no progress later to the same I have again called the customer care on 22nd June 2008 for change of Company name in the address and verification vide reference no.[protected] with Mr Francis Arulappan saying the same was not effected and received an acknowledgement SMS

But till date there is no progress and now I have received an SMS alert on the payment due. Please note that since there is no positive revert or progress from your end, I am taking up the same with the Cosumer Forum today.

Also note that I would not be making any payments till such time the issue is resolved. I would urge that there should no distruption in the services due to non-payment of the bill.