Airtel Complaints & Reviews

I took a new postpaid connection and just after two days my sim card stopped working. I went to the airtel representatives sitting in reliance corporate park campus and i was told new sim cards are short in supply. after a lot of arguments they took out a new sim card from the drawer of their table. They promised me that the number will be same and will be activated by 8 in night as next two days are holidays being 26 jan and sunday. My sim was not activated and when i tried calling my no as my friend told me its ringing , i found out that airtel gave same no to someone else and that person is using my no for 2 full days and airtel customer care doesnot respond on phone.

I am highly frustrated and angry.......................

Airtel Postpaid — Activation of Sim Card

Dear sir,
Due to misplaced of my sim i have requested to caustmer care to blocked it after that i have taken new sim card on dated 19.09.08, but till date sim was not activated.
My mobile no is [protected]. NewDelhi
It is my request to you please avctivate my sim as soon as possible. It shall be very greatful for me.

Thank You

Dear sir,
Due to change of my sim to postpaid i have requested to customer care i have provided a new sim card on dated 21.11.08, but till date sim was not activated.
My mobile no is [protected]. Chennai
It is my request to you please avctivate my sim as soon as possible. It shall be very greatful for me.

Airtel/Sim card activation — worst & rude customer treatment

Hi i am Aditya I am an customer of airtel from past 3years.when ever i get issues in connectivity i tried to contact customer care.Its like reaching milestone to reach the customer care executive.Really i felt bad and wasted my enormous time by waiting in IVR menu.

One of the worst treatment i faced in 07/01/09 that i lost my mobile & got Duplicate sim card at the instant of replacement they promised me it will be activated with in 2 hours.But i waited up to next day still it as not activated.than i contacted customer care agent "Annapurna". She promised that with in 2pm it will be done.Again i waited up to evening 7.30 . than i called again spoke to an lady called "Kavitha" She really according to me unfit for any kind of job in this world.She as never tried to listen my request.she just asked my name contact number & address than put me in hold for 5 mins.Came back and said this is fault through Dealer & asked to contact them.than i was trying to tell her that i got this from direct airtel not through any dealer but she never listened to my words instead she repeatedly saying contact dealer..., When i interrupted she rudely said listen this is what you have to do, I cant help you

regards

Aditya

Your service is very bad and i m not happy with airtel

I have purchased a new airtel postpaid sim through a airtel dealer on 12/08/09.
and they told that it will activate after three days but till now it is not activated.
When i tried to enquire to airtel dealer got no response.
So please take an immediate action against them...

hi sir my name is sivasankarvegi This number [protected] ihave somany times phone calls
after 11:00pm to 2:00am just time somany calls this num ber
please tellme iwant to net work signal

I have got a new connection 4 days back which has still not been activated... Numerous complaints did not help... Today at 05:00 pm i called the CS again only to be disconnected 8-10 times... finally when the executive picked up the phone i spoke to a supervisor ABHI, , , , who promised that he is activating the connection...IN 4 HOURS (i don't know how long are 4 hours) now again at 09:40 i speak to another supervisor anurag 5500 did not even have the numbers.. I told him to speak to his junior and take the numbers and he disconnected the call... now on line again..

If anone from Airtel authoity is checking this please send all the employees on a LONNNNNNGGGG Brk and hire new sensible people...

Regards
Varun

Sir,
Mae apne numbar pe gprs activet karva liye hae uspe Email Search kar rahe hae to
error de raha ( host setting) sir kaese sahi hoga My No.[protected]

AirTel — airtel postpaid sim card

i am using airtel post paid sim in my nokia mobile. But now i am getting problem with my sim card.Most of the time no network coverage message comes.I tested with other airtel sim card and observed my handset is ok with other airtel simcard,but not with my own sim card though there is no pending bill

my cug airtel cug simcard no. is [protected] is showing sim card registration failed please activate immediatly

please activate sim [protected] or contact me in [protected]

my number [protected] porting request idea to airtel almost i was waiting for 20 days for card activation. card received by currier already to late. no any one airtel staff received my call from borivali branch
i think airtel not capable for running communication services stop u r services with layers staff

My email id is given in my complaint itself. Looks like your focus in more on copying and pasting the same response against all complaints than trying to resolve the complaint itself. Isn't it?

Its regarding the complaint which we have logged on 1st of june pertaining to landline number [protected], our airtel broadband connection is not working. We have been calling the customer care everday( 3times each day) and they are always providing us with the false commitments that the issue would be resolved within an hour, even after talking to all the managers. And they say that our service request has been put on topmost priority.

Finally we have lost our hopes that our issue would be resolved by Airtel Broadband, as no one is looking into it on part of Airtel broadband. Can any of you please guide us on how we can get this resolved.

Yes I am also facing the same problem, i think they are using this as a technique to limit large data transfer to unlimited data transfer plan customers, it really bad when things are not solved after scores of complaints. unfortunately Airtel is a monopoly in some areas we dont have better alternatives.

Airtel was the best ISP in India few years back. However recently the story has changed drastically. And plus now they have stupid usage policy. They should understand the difference between Unlimited plan and Limited plan... have come up with new strategy to fool the masses. Check out the plans that airtel has to offer and even a kid would feel ashmed about it. I was the one who was recommeding people to use airtel and only airtel from past 5 years since 2006. But now i would be the one who will spread the word and not will let everyone know in my family and friends that airtel is now a bogus company which is trying to fool people...the plans are almost like daylight robbery.

Hi. I am Barath from Coimbatore. I bought a WCC from Chennai Airport on 4th May 2011 and travelled to USA. I tried calling through the access number. It says the card is inactive. Kindly respond back at the earliest. My card number is: 985180750000985180750018. The pin:[protected]. Kindly do the needful.
Barath.S

Why should subscribers re-submit their documents if they already had and it was the error at the service providers end that they either lost the data or have a mismatched data. How reliable are 3rd party people in collecting the data on behalf of Airtel and this time nothing is missed or mismatched.
Airtel sells our details to third party people for making marketing calls which is nothing but harassment, who gave Airtel the authority to sell our data to others.
And this re-submission, they just wanna make more money by re-selling the updated data to third parties and nothing else.
If they are already listening to all calls, viewing all sms and emails, how would this re-submission of data help them.

---Vicky.

Airtel Postpaid Connection — After Dis Connection Also Bills are generating

Dear Concern Person,

I was using a post Paid Connection of Airtel number [protected], which I sent out a mail to Airtel saying to cancel the number on the month of May 2009.

After numerous mails going from Airtel to me I thought the number is disconnected.

Suddenly a bill has come from Airtel of a huge amount, which I have not utilized also. Pls help me out.

I have checked with many of my friends. Airtel is cheating its customers and the customer care is pathetic.

I am attaching the mails that I have send to Airtel.

Pls Help.

Regards
Animesh...

Dear sir,

I was using a post Paid and broad band Connection of Airtel number[protected], which I sent out a n application to Airtel saying to cancel the number on the month of august 2009.

After numerous calls to coustmer care, for the number disconnected.

Suddenly a call has come from Airtel of a huge amount bill payment, which I have not utilized also. Pls help me out.

I have checked with many of my friends. Airtel is cheating its customers and the customer care is pathetic.

I am giving you the conversation number 93596195 by which you assured me about my request for desconnecton of number.

Pls Help.

Regards
a r goel- [protected]

your disgusting contact with improper answer made me disconnect my phone with you. last time on 11th May you contacted me regarding this complaint of mine. but you repeatedly stated that you cant provide 7-day-extension of my nop expiry due to its late connexion this month. the following msg was sent to my mobile when disconnected with you:

Dear Customer,

This is to inform that your Q/R/C has been parked and action will be taken shortly.

Airtel Care
so the conclusion is again no solve of my right want but the another jolt of problem- a gift from Airhell! shame on you.

at last i got a midas-touch ! a miracle has happened ! last time when contacted [protected]@airtelindia.com asking for the extension of the nop expiry date, the reply was full of surprising- a complete shower of miracles - 1. i was given rs.25 as the demorage charge for the late nop connexion. it was written that there will be no extension of nop expiry date. its ok . 2. suddenly i am receiving MY TODAY news alerts once again after 6 months of blockade by airtel. 3. my sister also benefitted the rs.25 gift! 4. suddenly she also got receiving the MY TODAY news alerts in her mobile (s500i)! 5. 2pm to 2am eternal nop service congestion is vanished ! 6. and last but not the least my mobile( W810i) battery life shows less usage due to the High Speed Circuit Switch Data is turned on by airtel.
...and the credit goes to...the Customer Care Authority of India on whose supervision the above said impossible or miracles are done.
thank you very much, sir.

Ya Same thing Happened with me when I was on Roaming and I got SMS from AIRTEL regarding ROAMING PACK 43 RS and I activated the same in my SIM in that SMS it's not mentioned that your existing plan will be discontinue so My friends plan is discontinued and AIRTEL Charging me higher charges and authority not able to give me in written about this. Since I am a very old customer since 5 years I am using same still they are not listening my complain.
And they are saying that it's mentioned in that as a 1 year validity as I checked my SMS 2-3 nothing has been mentioned means Airtel Misguiding it's customers regarding it's offers.

So is there any way to launch a complain in Consumer Forum as well as in TRAI regarding this misguiding.

Thanks,
Abhinay.

Still there is no reply from Airtel Regarding this.

I just received a call from [protected] too asking me to take down details of Airtel Head Office and that I have won a lottery too!
Guess it was a fake call too!

Even i (having AIRTEL number)got a missed call from the same number([protected] ) today morning. I never spoke with him/her yet.

Today morning[protected] at 11:00am i got a miss call from the same number([protected]).
Request you to take necessary action against this type of fake calls.

I have got a call from a person. He asked me whether I have a dealer sim, then he said I have selected in a draw and I have won talktime worth Rs. 2500. Then he asked me how much amount I have in my dealer sim card(which is used to recharge the customer's mobile) I said Rs.1000. Then he said you have to follow a procedure to get that amount.

He then asked me to go to the airtel recharge from the menu. Then asked me to enter his mobile number and then he asked me to enter the number in place amount(0998 as I had Rs.1000) saying that this is my Id. Then he said enter the password. You will get a message. At that moment I realised(before entering the password that I am doing actually recharging his account). I scolded him like anything and then he disconnects the phone.

Dear Airtel Team,

I am having one Number of Airtel and I am recieving fake calls from [protected] atleast 10 times every day I want to stop the calls from this number, whats the procedure for this.

I got a similar call today. However I crossed checked on internet for the whole issue and came across your valuable posts thus getting an alert.

Thanks a lot guys for posting it here. It helped :).

Also you can block the number using 52323 service of airtel to avoid further nonsense.

Hi, I am Ashok my number is [protected]. Getting calls from following 3 numbers, they say that I have won the lottery price. I have to pay them 19500 Rs. They said they are fro BBC Uk.

The numbers are
[protected]
[protected]
[protected]

Even i received a miss call from [protected] and when i called back that Guy is congratulating me for winning 15 lacs after that he gave me a internet no with a three digit lottery no to claim the price by the time i understood his trick and cancelled the call my 50rs balance was deducted... please some take this matter seriously as its a new scam for making money!

My no is [protected]

Airtel — Connection get disconnected due to negligence of Agent

I took prepaid Airtel connection from Airport Road Bangalore Agent(In front of Lella Hotel). He asked me to give address proof which I supplied. 1 and 1/2 month nobody came for verification and in between I need to change house. One day I got a call from Airtel that my address can't be verified and I need to give again address proof. I gave my agent all documents again but either he didn't submit or Airtel misplaced it. Airtel asked me again and I gave one set of document again. Agent didn't submit again. Now airtel has disconnected my connection and no fault of mine. Isn't it if you take connection from agent then you can atmost submit him document. If he can't take care of it then why customer suffer. Now agaent and airtel both are not reimbursing even the amount I had in my SIM card.

Everyday what I hear from agaent is you will get your connection activated by evening and that evening never comes. His name is Mohammad and I would say Airtel should take action against him otherwise they will loose creditability.

AirTel — Number got disconnected

Hi,

I have been using Airtel for more than 6 years now. All of a sudden my service got cancelled . The reason they gave was that I didt submit the verification documents so they recycled my number.
But the fact is, I have submitted the documents twice and I have shown the acknowledgement of the submission.

Now this Airtel is not giving back my number . They are saying the number is recycled and I cant get it back. I didt get any support from the executives or anyone from Airtel.

Any solution to get back my number?

Write a mail to airtel dth, my complain was attended in 4 hrs of time, was really happy with teh service.

Dear Vinay Chugh,

I had a complaint no 5097314, i am not getting any malayalam channels in my DTH . I lodged a complaint some 10 days ago and today is 26th Jan . Whenever i call the customer care they attend the call for sure and do some refreshing and nothing will happen and simply disconnect the call . Its so frustating . today i called them again, they say in their records its showing " Solved" . I dont know " How is it Solved " . Today i managed to reach some Floor Maanager and he says he will call me in ASAP ( as per him 30 min) . Wiaiting for his call how

Hope this works . I will really say this is the worst customer care i ever encountered . Govt Sect BSNL is even better ...

Guys,
I am also a very unfortunate user of Airtel DTH . I also lodged a complaint and received a messaage for that .

And next day what we received another message saying that issue is resolved whereas issue was not resolved .

There was a phone number in the message, When I called on that number, The person said this is not my responsibility and talk to the customer care .

They are pathetic . Don't don't buy if you need good services (From my personal experience) .

Hi!

Service request Reference: 9734791
Customer Id : [protected]
Register Mobile No : [protected]

I am the Airtel Customer, since more than 10 years i am using Mobile Service / Landline & Internet from Airtel with some few issues here and there still i was the satisfied customer for Airtel Mobile Service however my experience with DTH is really unpleasant and disappointing and would like to give some strong feedback on the same

Since I was travelling from last one week and my wife was following and calling every one related with DTH service from customer care to local service centre( Mr Adarash – [protected], & [protected] ) Finally they started disconnecting and never picked up our call and finally she gave up

I would like to bring it to your attention that your Bangalore unit has pathetic service engineers, they suggesting customers to switch over to another Service provider as Airtel DTH is not having good service and I second this

We have registered our compliant on Tuesday 5th July 2011 as it was showing installation problem, on calling Customer service they assured us it will be taken care within half and hrs as there is problem in Software and they will rectify it however problem was not solved. We have followed up entire day with at least 5-6 calls with the same reply.

Next day after calling them they said some engineer will visit before 4 pm and provided local number however we waited for whole day at home and nobody turned up. Your local # [protected] no one picked up our call ( You can also try they don’t pick up call so easily )

On 7th July 2011 we received a call at 9:30 am that engineer will come within 15 minutes but he came at 5 pm just to tell us to switch over to other DTH services.

Next day on follow up another engineer turned up demanding the installation charges to start the work but after sorting that issue he started the installation process but left it half way with wire dangling in the balcony of the house. Today is 6th day and problem still not resolved after calling and following so much with your local service centre, and finally they have started ignoring and disconnecting our calls as usual

If such poor service and unprofessional approach, I don’t think any of the customer will be suggesting your service and renew the account, this is not the first time i have faced similar issues in the past too

With this experience I may be switching over to another service provider, would appreciate if my advance money can be refunded, I will surrender my DTH box as I don’t have time to chase your engineers

Would appreciate if some one will address this and fix this issue otherwise you will start losing customers
Sameer/ Vikrant, Would appreciate if same can be forwarded to concern person and take some corrective actions

this is the problem with these large corporations, they do what is convenient to them and promote theft of phones
as it helps the corporates. why cant they add the imei number and block it, simply our laws are made for the fools

AIRTEL DIGITAL TV — Replacement of Set-Top Box

Hi,

I am a subscriber of Airtel Digital TV. Initially, I had some issues with the network that it goes off during bad weather. I lodged a complaint for the same and an engineer visited my place and tuned up the Dish Antena. I was been asked to give him Rs.100/-, which i did on the spot. After 4 days of his visit, a message came up saying that i have insufficient balance in my account. On enquiring about the same, i was told that the engineer visited me has changed my Set-Top Box. I told them that, i am using my old one, but still they were not agreeing to it. Finally they lodged a complaint for the same under the head 'Wrong Deduction'. After three days, i got a message that my issue has been resolved. Again on checking my account, i found my balance to be negative and eventually it got disconnected due to it. After that i have lodged complaints n number of times, but they are giving me the same logic that my deduction was correct. I also took an extra pain in contacting the very engineer that visited my home and made a cross check. He also said me the same thing that he have not replaced my Set-Top Box. I passed this message and his cell phone number to the customer care, still they were not able to resolve my issue. Moving one step ahead, i tallied my Set-Top Box serial number with that of my Customer Copy provided to me during the time of installation, in which my current serial number was quoted which made it evident that the Set-Top Box was not changed. I again passed this information to the customer care, but still they are reluctant to refund Rs.800/- which they have wrongly charged.

From last 20 days, my service has been disconnected. Niether they are refunding my money and thought of compensation is a dream. Kindly look into the matter and hep me on the same. My conatct number is [protected]

Finally my issue got resolved. Thanks to consumer complaints forum.

Airtel — Services not disconnected and wrongly charged

Hello Team Airtel,

I had requested cancellation of my landline service[protected] on the 8th of Jan 12. service request no 10028380

However i have received a bill of the amount Rs 516 and when called your service desk the service is so lousy that the
a) agent disconnected the call
b) Didnt give any conversation number
c) Also mentioned that services are active yet and hence i am billed
d) Refused to give any transaction number or number associated to todays discussion

Ideally this service should be cancelled by around 10th of Jan-12 as i had already confirmed it when Airtel called me back for confirmation. Please get back to me immediately with a resolution or else i wont mind taking Airtel to consumer court for a petty Rs 200 dispute.

Details of the last agent i spoke are Sunil- Malad time -1235Pm Date 28th Jan-2012
I understand i am liable to do a final payment however the bill i have received is a monthly bill and not final closure bill.

Airtel mobile service provider — Deduction of money without permission

hello i am Airtel prepaid customer (No.[protected]).On last sunday dtd.27 Jan08 at abt 4 pm i got sms from company.after that at abt 6 pm i got a message that "you have been debited Rs.30/- for your last VAS downloading" Thus Rs.30/- debited from my balance.Then at abt 7.45 pm i called to the customer care abt my problem. They registred my complaint (No.[protected] and ask me to call after 48 hours.So on monday dtd 28 jan 08 at abt 8 pm i again contact to the customer care.They said that something marathi..activated on your account.However i deleted the sms without any action immediately.Then without customer's permission/agreement how company is doing this unfair business practice ? One more thing this is not the first time to deduct money.Four months ago in sept.07 also Airtel done this shameful job.
So plz take strict action against.

airtel gave permission to some
mobile servises to sent message without my permission
example: i getting some massage from 3333
it is sent to me some msg like share market, jokes
and it is collecting money .
i gave cmplaint to airtel custmer care but they didnot any to stop that msg.
for that i loss my balance up to 100r.s .
so take action on airtel and that 3333service

Airtel — Without permission using Contact List and calling ppl

Well, mine is a case on same lines.. just now i came to know that three of my frnz hav been contacted from my contact list saying that i have got a courier on my name and they would like to deliver it to me... first on my repeated request these guyz did not shut my airtel number and now they are bothering me for the money which i am not liable to.. airtel sucks!!!

Airtel — subscription deducted without permission

i subscribe wap.mobifun.in through videshi tashan for only one week. but they deducted the subscription for extra two weeks. this service is not utilised even for one minuit. be cause i dont have gprs .for the first week also the offer for camera, quoted in the add. they got confirmation for offer. when i confirmed it .they deducted Rs.20/- for providing the service. it is acceptable. but for two week they deducted fourty rupees extra with out my concern. so i need refund.please and stop this service to my mobile no[protected] thanking you.

AirTel — subscribing the services without permission

my no. is [protected] & seven days back the airtel company has subscribed the joke service and they had charged Rs10/- for this service & Rs1/- per day for this service & they had subscribed this service without asking me.

airtel should maintain its reputation

Friends if you don't like it just do this.

From your Mobile Type unsub Videshi send to 57775.

it will be deactivated.

there are several customer on this site with such complaints and regarding airtel customer care it is the worst customer care or no customer care. customers are only to nab money in a stylish way.

Dil jo chahe paas laye... Airtel ka jaisa dil chahega waisa woh karenge aur paas layenge.

Airtel — Deduct money without permission

Airtel activated some service called Radio Firangi for 10 rs for 100 mins for 10 days, and needless to say I did not activate such a service. When I called customer care agent, she refused to refund my money saying that u have activated this service from your side, she says we noted that a call was made to u from airtel about this offer and u said yes to that, thats why it has been activated. She wasnt even ready to believe me that I did not receive any call so how could something be activated from my end, I even told her i can take my cell to a customer care center and show them my list of received calls to verify that i did not receive such a call, to this she replied that u will have deleted that call, how will we know for sure? Is the level of ethics of employers employed by Airtel? Needless to say, I got hyper and told her straight that if she doesnt refund the money, i'll make complaints in consumer courts and ensure people stay away from such a dishonest company, after which she refunded the money, but even at the end she said "Just coz u r saying that u have not activated the service urself, I am refunding the money but i know very well that u have activated this service".

I am absolutely disgusted by this behaviour. Does Airtel not have the common sense of checking the endless list of complaints put in consumer complaint courts, like these, and see the endless list of customers who say they have not activated some service from their end but still the money has been deducted ...By this it implies that all of customers are cheats and we are lying.

I am thinking o[censored]sing MNP to change to some other network now. People, stay away from airtel. This kind of notorious business has lately increased highly from airtel. And this is not even the first time, such deduction has happened with my number.