Airtel Complaints & Reviews

Customer Id: [protected]

I had never expected this kind of pathetic service levels from Airtel.

I recharged my account with One year subscription option by recharging with Rs.3033 but till date validity is not updated.

First they told me that my account has been wrongly updated by 6 months subscription and same will be corrected with in 24 hours.

However even after one month same is not been corrected and i am getting repeated reminders for payment thru SMS.

Getting through help line is most difficult task and takes 10-12 tries .If you succeed standard reply is that systems are under up gradation.

I spoke to lady by the name of Nancy who was not ready to take down complaint and told me that there is no system of giving complaint number.I had to speak to another lady Ms Vidya who claims to be supervisor who finally gave service request number 37828962.

Last i spoke to Rajneesh who assured that validity will be updated but nothing happened after that.

It s really frustrating and disappointing as staff is ill- equipped to handle and solve any complaint .They are also not ready to give contact number or email Id of any responsible person.

Hope some one is listening and will get this corrected.

Till date have spoken to

after logging a complain here, i got a call after 7 days of posting.
Issue is resolved but i still keep on getting popup on screen saying "Your balance is negative please recharge." 4 times the complain has been given to CC, so far no luck.

~bajaj

sir i want 2 knw mcheck settings for my mbl use... im using samsung 7722 model. with airtel network...
my mail id [protected]@gmail.com

I am a registered member of Mcheck my cell no is [protected], diwali onwards i have tried many times to recharge my account by mcheck with the registered credit card. but i always got one massage "we are sorry the transaction is unable to process and your account has not been cahrged. But on ther hand my credit card account has been charged. And i was undable to recharge the amount of the same in my mobile. What is the resaon behind it? Would you plz check from your end???/
Kindly revert me on my cell no [protected].

kindly hide my cell no from the complaint which i have posted.

Hi,

I seem to be facing the same problem...i have recharged the my number as well but failed to receive the recharge balance in the number however the bank has charged it to me.


Regards,
Sujoy Kundu
[protected]@yahoo.com

Dear friend,

Sorry to hear. Your best bet lies in throwing away this prepaid connection, destroy the sim and go for a post paid connection. Then drag this company Airtel to consumer forum and report this matter to TRAI - Telecom Regulatory Authority of India, New Delhi along with a RTI. You may contact Airtel/Trai/Press/DOT/MIT by e-mail in one go.

I myself have fought Airtel successfully in getting stopped uncalled for add-ons like caller tunes, PC-secure and refund of the excess money charged though it was below Rs.50 each time. You may also endorse a copy to me and at e-mail: [protected]@rediffmail.com for helping you further.

Dear All,

We have the same problem in Afghanistan calls are dailing automaticly form our subscribers phones to '[protected] this issue is under investigation i hope we should get the exact issue. can any one let us know if they are using GPRS! our finding shows that all subscribers who faced this issue right after using GPRS.

The same is happening with me..
What is the issue??

Kunal G,

(6thsense.[protected]@gmail.com)

update or format the device
i, didi it and it works

my dear friends i am not using gprs of vodafone i have no gprs vodafone setting on my phone so how this type of number dailled automatic [protected] this is fake no of Latvia and another number i have [protected] this is also no of that contry and vodafone have sent my bill amount of rs 3051 of 1 month i did not made any international call even my cradit lmt have 900 rs VODAFONE COMPANY IS fraud company they always doing this type of bad activities with innocent people this is very wrong my phone no is [protected] my bill comes every month 100 between 200 rs
gandhi
form chandigarh

Airtel — Fack subscriptions charges

Unnecessary charges getting deducted without subscribing to them
Every week some Airtel WAP charges amounting to Rs 20 are getting deducted from my airtel number
Please do something in this matter
mobile nop [protected]

Airtel — faulty process

Dear Sir/ Madam

I am writing to you as a very upset customer of airtel who is waiting to switch over to Vodafone or some other telecom company.

The problem that I am facing with airtel is as follows:-

I first bought 2 new corporate postpaid connections from airtel with the numbers [protected] and [protected] with the name of GBC and submitted all the documents required by the airtel officer.

After few days the no [protected] stop working stating the reason that the documents are not complete so I contacted the airtel representative again and he came to my office to collect the documents once again.

At the same time I required one more new connection so I purchased [protected] from that representative and was told by him that I do not need to give 2 sets of documents as 1 set of documents would be used for both the numbers i.e., the old connection and for the new one..

But days passed by and the number didn't work so I called the airtel representative on his mobile and he told me in the morning that the number would start working by the evening and then in the evening when I called him again he used to switch off his mobile. This happened for few days and then I finally decided to call the nodal officer so when I called the nodal office, there was this representative with the name Monica who took my case and she promised me that the numbers would be working by the close of this case as I was not wrong anywhere and it was airtel who was missing something on there process and she also promised me a resolution. But somehow the call got disconnected from her side and when I called her again there was someone else and he took my mobile number and promised me that he would tell Monica to give me a call back as it was not possible for him to transfer the call to her and he also promised me that he would do a follow up on this case so that I am assured a resolution. But to my dissatisfaction. No one called me up and when I called the nodal Number for somewhere around 7 to 8 times after holding the lines for minutes I was not able to connect to anyone stating the reason that all the nodal officers are busy at the moment.

So today i.e., 28th September I called the nodal number again and got connected to Monica and now what she is telling me is that the numbers are permanently blocked and if I wanted those numbers again I need to submit the whole set of documents again.

Though the case was open how can you close the numbers and also do you feel that for 1 number I submitted the whole set of documents twice and I should submit them again for the 3rd time because there was some problem with the airtel.

Where are those documents that I have submitted earlier gone.Have they been misused or misplaced. what should I take that as.

The details are as follows:-

Airtel Numbers that I purchased :- [protected] , [protected] and [protected]

Airtel Representative Code:- AE120 (as written on the form)

Representative Name:- Anuj Chauhan (Mobile:- [protected])
Lokesh Kumar (Mobile:- [protected])

Nodal Officer Name:- Monica


This is just to inform you that you should go ahead and see how your nodal officers talk with the customers and are so worst in the way of saying things that it feels like that I have done something wrong on my side that they are talking to me like this.

Your Nodal Officer, Monica told me that I could get a transfer of the activation charges of Rs. 600 (for two numbers) to another airtel number if I don't want to continue with the numbers and now when I have decided to leave airtel and go for other company they are telling me that I cannot get the money transferred to another number and nothing can be done about it. She is also asking me to go ahead and search for the airtel representative that came to my office for the documents and talk to him about where my documents are if they are not with airtel.

Is this what you tell your customers when there is something wrong from your side, instead of apologizing and doing the needful.

Please let them know that I am not worried about my Rs. 600.00 as I am running a company but called them just to have what was promised to me.

But it seems that airtel has left all its customers and don't care about them anymore and also don't care about what is been done in airtel.

Hello, I am exactly facing a similar problem with my connection. ERROR CODE 6 for the last 2 weeks.

Customer Number - [protected]
Service Request Number - 3047961

I raised a request to transfer my connection from one place to the other within Bangalore. It was such a pathetic response. Once, I got the antenna installed in my new location, after a day's time, I am seeing ERROR CODE 6. This is the end of 2nd week after raising this complain with Airtel DTH Customer Care service.

Till date, as far as I remember, I spoke to the Customer Care of Airtel DTH atleast 20 to 25 times with regards to resolving this issue. In fact, the field guy representing Airtel came to my new location 3 times to resolve this. He could not do anything. There is NO ACTION till date from Airtel DTH.

I remember Mr. Guru Prasad from the escalation department of Airtel DTH promising me to resolve this week last itself.

Some representative from Airtel whom I spoke to the field guy informed me that my validity is expired. Immediately, today, I called up Airtel DTH customer care to recharge my account for 3 months (around Rs. 900). For every interaction, the standard acknowledge which I get is to wait for 45 minutes or 24 days with NO ACTION associated to it. No one personally calls back and asks for the feedback. I only get stupid automated calls asking for the customer care service feedback. All such calls are even more frustrating keeping in mind the current frustrating situation.

I am missing all the Football World Cup matches because of relying on Airtel DTH services.

- Sumanth Cheedella

Hello, I am exactly facing a problem with my connection.I changed my connection to HD and the airtel agent told that it will be activated in 1hour but still it shows ERROR CODE 6.So please help to solve this problem.

Customer ID:[protected]

Same problem here. Now 3 weeks.
Can anyone recommend how to get a resolution?

Of late Airtel is going crazy. They have blocked my mobile outgoing calls and asking me to recharge, though I have a balance of Rs641 and my service is a prepaid service. When I sent the email I got a reply to call 121. Actually I sent the email because I could not get throug to 121.

Yes sure same here my airtel outgoing validity is also showing expiry date of 30th November 2018. i think best option is to migrate to Vodafone or Jio.

Friends, This seems to be same with all providers directly or indirectly. Please check the following link for better understanding about this issue.
https://www.bgr.in/features/vodafone-idea-airtel-tata-docomo-minimum-prepaid-rec...⇄

Dear Sir,
I have complaint a Video Problem of My Airtel Ditital TV on Dt[protected] Which Complain No is- 7242949 & My Customer ID is- [protected].
I have contact several Times to Head office & Local Office But my Problem was Not solved till date.
The Maximum Time For solving the problem is 24 hrs But it is now 6 days ago & My same Problem Exists.
I an Highly Dissatisfied For your Dealer Response..
Kindly Solve my Problem of Digital TV & Confirm us as earlier as possible.


Thanks With Regards
Arvind Pandey, [protected],[protected]
Email- [protected]@teammahindramail.com

Dear Sir,
This is Jainil Sheth from Vadodara, Gujarat and I am facing the same problem with these foolish airtel people.
I have purchased a Airtel Digital TV set top box and 25 days ago I request for addition of new channels.
I have reminded them for atleast 10 times and every time I heard the same answer that "You are having Dish orientation towards sattelite-1 and for your requested channels our engineer will come to your home and change dish orientation towards Sattelite-2 and your complain will resolve in 24 hours."
Till date I didnt get any response from those people.

One of the worst service provider in the world is Airtel. Please don’t recommend airtel DTH to anybody.

Airtel is Waste in all respective services which they are providing

Airtel can give the entire connection to TATA who is giving best service as of now.

most awful[protected]etc.,

AIRTEL DTH IS THE WORST CONNECTION AND AIRTEL SERVICE IS BAD THAN ANY SERVICE PROVIDER. AFTER 4 DAYS AIRTEL TECHNICIANS CAME TO INSTALL DTH AFTER I LAUNCEHED COMPLAINT AT NODAL OFFICE. I AM GETTING ONLY ERROR CODE:4 SINCE THEY HAVE INSTALLED IT AND THE TECHNICIAN TOLD AFTER INSTALLATION THAT "ERROR CODE WILL GO AFTER 10 MINUTES AND ALL CHANNELS WILL COME" AND HE WENT AWAY.EVEN AFTER 18 HOURS ITS JUST SHOWING ERROR CODE:4 ON ALL THE CHANNELS AND CUSTOMER CARE AND TECHNICAL SUPPORT AGENTS SAYING IN 1 HOUR OR 4 HOURS THE ISSUE WILL BE RESOLVED AND ITS PATHETIC SERVICE AND BAD EQUIPMENTS THAT I HAVE EVER SEEN ALL THE EMPLOYEES OF AIRTEL JUST GIVE LAME EXCUSES AND PROVIDE BAD SERVICE.IF AIRTEL CAN NOT PROVIDE GOOD SERVICE TO HE CONSUMERS THEN AIRTEL EITHER SHOULD GIVE REFUND TO THE CONSUMERS AND DISSAPEAR FROM THE MARKET OR SHOULD GIVE HIS BUSINESS TO TATA OR DISH TV WHO ARE THE BEST SERVICE PROVIDERS.NEVER RECOMMENT AIRTEL DTH TO ANYBODY.

Worst service ever experienced.
Recharge done and the subscribed channels are not getting displayed.
There is no response from customer service.

Am getting error as TV code 4, regarding this I have complained a n number of times through airtel app but no responses and no actions taken on the issue. Paid for 6 months pack and now almost one month gone since unable to use TV. Whether airtel will bare this one month charge sure they won't, their need is to only receive the money not the customer needs. Worst DTH better can navigate to Tata sky which is far better than this worst airtel dth

Dear All
I have taken the two DTH HD connection from Airtel and requested for connecting under one Id, so i can save some money and simmilarly company will save installation cost. but to my regrate they not only created two Id but also anable to rectify the mistake. I have made so manny calls to customercare help line and service provider GLOBAL but all in vain.
thay all work like a recorded box in this internate era.
Iam tatally frustrated and belive that our old cablewala is much better then these recorded box.
Now i have requested them to cancell my order if they are not doing under one ID.
my id is [protected] & [protected]
Vinay Rathore
[protected]@gmail.com

Airtel DTH — hopeless service by airtel

CUSTOMER ID-[protected]
I have Airtel DTH connection since one year.I had recently changed my home location in the same city . 2 weeks back i had booked re installation request and they gave maximum time of 5 days that engineers will be there for reinstallation ,but there was no response. Till now i had called them for more than 15times and they do false promises and keep on extending the given time.
There is no proper customer service at all. Airtel service is HOPELESS and FALSE. There system is also not updated.

Airtel — Fraud by sales officer

Hi Team,

This is bring to your notice that I have been contacted by one of you employee named Sudhakar.P (sr.officer sales ) contact no [protected] promoting the new offer from Airtel.

He offered me a package of Rs 499 unlimited broadband connection . for which he took a payment of Rs1100 with the cheque no 135757 drawn under Bharati Airtel Ltd.

The same time he confirmed that the connection will be done by Saturday the 28th Feb, till now there is no one contacted on this also the cheque is encashed .

Tried calling his number but he is not lifting the phone and there is no response from him. And he haven’t provided with any reference number .

Request you to kindly help me on this as early as possible .

Thanks and Regards
Praveen Gandhi,
[Phone] [protected].

AIRTEL DIGITAL TV — False Information given by the Sales Executive

I spoke with the customer care executive and came to know that my Airtel Digital TV account (3 Months Free) is valid only for 2 months; however I have taken the connect on 29th March, 2009 and informed that it will be valid for 3 months.

Please let me know why the discrepancy is there between the comments on the sales executive and the customer care executive.
To being a renowned company Airtel can’t cheat the customers like that and I want to take this matter into Consumer Forum for further assistance

Please let me know if you need further clarification.

Airtel — rude behaviour by the sales officer

My Prepaid Sim has been blocked without notification by Airtel. Upon enquiry, I was told that there was some problem with the verification of the documents. However, I never got an intimation regarding this. I recharged my account on that very same day by 1000Rs. Within 2 hours of this, my SIM got blocked. If there was really a problem with the verification, how did the recharge take place?

The worst part is the Rural sales officer assured me that the issue will be sorted out in 72 hours. Now it has been more than 8 days. The person has stopped responding to my calls. The last statement he said was this "aap ko jo karna ho karlejiye. I am least bothered." The name of the person is Satyenderpal Singh Bhatia and he is the rural sales officer in Indore.

please con : [protected] [protected]

AIRTEL DIGITAL TV — non responsible behaviour

i was book installation of airtel digital tv order on 30 Jun 2010 but the company side no response to me i was again complaint on 02 Jul 10 and 04 Jul 10 there is no response to me. the airtel digital tv customer care was unresponsible behaviour with me/customer.

The customer care is bad.

Action must be taken.

I took a new postpaid connection and just after two days my sim card stopped working. I went to the airtel representatives sitting in reliance corporate park campus and i was told new sim cards are short in supply. after a lot of arguments they took out a new sim card from the drawer of their table. They promised me that the number will be same and will be activated by 8 in night as next two days are holidays being 26 jan and sunday. My sim was not activated and when i tried calling my no as my friend told me its ringing , i found out that airtel gave same no to someone else and that person is using my no for 2 full days and airtel customer care doesnot respond on phone.

I am highly frustrated and angry.......................

Airtel Postpaid — Activation of Sim Card

Dear sir,
Due to misplaced of my sim i have requested to caustmer care to blocked it after that i have taken new sim card on dated 19.09.08, but till date sim was not activated.
My mobile no is [protected]. NewDelhi
It is my request to you please avctivate my sim as soon as possible. It shall be very greatful for me.

Thank You

Dear sir,
Due to change of my sim to postpaid i have requested to customer care i have provided a new sim card on dated 21.11.08, but till date sim was not activated.
My mobile no is [protected]. Chennai
It is my request to you please avctivate my sim as soon as possible. It shall be very greatful for me.

Airtel/Sim card activation — worst & rude customer treatment

Hi i am Aditya I am an customer of airtel from past 3years.when ever i get issues in connectivity i tried to contact customer care.Its like reaching milestone to reach the customer care executive.Really i felt bad and wasted my enormous time by waiting in IVR menu.

One of the worst treatment i faced in 07/01/09 that i lost my mobile & got Duplicate sim card at the instant of replacement they promised me it will be activated with in 2 hours.But i waited up to next day still it as not activated.than i contacted customer care agent "Annapurna". She promised that with in 2pm it will be done.Again i waited up to evening 7.30 . than i called again spoke to an lady called "Kavitha" She really according to me unfit for any kind of job in this world.She as never tried to listen my request.she just asked my name contact number & address than put me in hold for 5 mins.Came back and said this is fault through Dealer & asked to contact them.than i was trying to tell her that i got this from direct airtel not through any dealer but she never listened to my words instead she repeatedly saying contact dealer..., When i interrupted she rudely said listen this is what you have to do, I cant help you

regards

Aditya

Your service is very bad and i m not happy with airtel

I have purchased a new airtel postpaid sim through a airtel dealer on 12/08/09.
and they told that it will activate after three days but till now it is not activated.
When i tried to enquire to airtel dealer got no response.
So please take an immediate action against them...

hi sir my name is sivasankarvegi This number [protected] ihave somany times phone calls
after 11:00pm to 2:00am just time somany calls this num ber
please tellme iwant to net work signal

I have got a new connection 4 days back which has still not been activated... Numerous complaints did not help... Today at 05:00 pm i called the CS again only to be disconnected 8-10 times... finally when the executive picked up the phone i spoke to a supervisor ABHI, , , , who promised that he is activating the connection...IN 4 HOURS (i don't know how long are 4 hours) now again at 09:40 i speak to another supervisor anurag 5500 did not even have the numbers.. I told him to speak to his junior and take the numbers and he disconnected the call... now on line again..

If anone from Airtel authoity is checking this please send all the employees on a LONNNNNNGGGG Brk and hire new sensible people...

Regards
Varun

Sir,
Mae apne numbar pe gprs activet karva liye hae uspe Email Search kar rahe hae to
error de raha ( host setting) sir kaese sahi hoga My No.[protected]

AirTel — airtel postpaid sim card

i am using airtel post paid sim in my nokia mobile. But now i am getting problem with my sim card.Most of the time no network coverage message comes.I tested with other airtel sim card and observed my handset is ok with other airtel simcard,but not with my own sim card though there is no pending bill

my cug airtel cug simcard no. is [protected] is showing sim card registration failed please activate immediatly

please activate sim [protected] or contact me in [protected]

my number [protected] porting request idea to airtel almost i was waiting for 20 days for card activation. card received by currier already to late. no any one airtel staff received my call from borivali branch
i think airtel not capable for running communication services stop u r services with layers staff