Airtel Complaints & Reviews

I am subscriber to Airtel Land Line phone No.[protected] but the instrument installed at my place is out of order since long. My complaint in this regard is not being addressed hence I am facing a lot of inconvenience. It is also causing monetary losses as calls are not materializing. So please look into the matter and take corrective measures by repairing/ replacing the instrument.

Anil K. Srivastava

Dear Airtel Team,

I have made several requests/complaints to deactivate DSL Usage Charges (Gaming Calls) since Feb, 2010. My initial complaint was to deactivate and deduct the last 3 months usage charges and the issue was rectified and I was promised to deactivate the charges. But from last 3 months I am getting the bill statement along with this charge Rs. 99/- and every month I am calling customer care to adjust this amount. But this service was never get deactivated. Please can you look into this issue urgently and get rid of this issue in my bill statement. Though this adjustment was made on my bill every month, I was still paying the tax for the same from past 8 months.

Thank you for the support.

Regards
Rajeshwar
+[protected]

Dear Sir/Madam

This is to inform you that undernamed person having a AirTel Digital TV Connection at Gandhinagar (Gujarat).

The matter is:Oon 02.06.2010 at 01:14 PM, I have received a message from AirTel digital TV service provider on my registered mobile connection that Recharge your Airtel digital TV account today and get 10% more. Recharge with Rs 200 or more. Offer valid for next 48 Hrs only.

Accordingly, after reading message received from Airtel digital TV, i rushed to a Airt Digital TV dealer and recharged by Rs 250/- on 02.06.2010 at 06:10 PM. But my Airtel Digital TV account recharged by Rs. 250/- only i did not get (more 10%) i.e. Rs. 25/- on recharge.

After this i called to the Airtel digital TV customer care to give complaint on 02.06.2010 at 06:45 PM and than Mr. Abhishek, Customer care executive told me that this offer was wrongly send to your mobile no. and there is no discount offer for you on any recharge and told me that i am unable to lodge your complaint against this matter.

I am very surprised that this type of mistake can be happend by by the AirTel Digital TV Service Provider and they are cheated to the customer by giving wrong written statement to promote their Product/Business and cheated the public.

In this connection, you are requested to please take the matter seriously as the service provider is cheated to innocent public and customers and it is my humble request to take immediate action on the matter.

Thanking you,

Yours faithfully,


Ritesh Goel
Client ID [protected]
Registered Mobile No. [protected]

I have recharge my airtel no some month previous 31 may 2010. with the site http://www.itzcash.com/payment/mrecharge/jsp/MRecharge.jsp
but 31 may later or no more recharge this site. can get some help why i am not recharge this side . If i have recharege process so show this massage "Your request cannot be processed at this time. Please try again later. Amount deducted has been credited back to your card"
This Massage are showing can get some expland and solved the provlam very sortly .
thanking y
all are airtel customar officers

Hi,

I want to bring to your notice that we have been waiting for the last 2 weeks for someone to come and install the Airtel DTH at my place. I have been contacting the customer support group for the last 2 weeks and have received several complaint request numbers. I have spoke with at least 3 or 4 supervisors who have assured me that the Airtel engineer will definitely call you to install but no engineer has called in till date.

I was given the number (by the Airtel customer service dept) of someone called Gladwin who is supposedly the Area Manager for Thane region. I have never seen such an irresponsible manager in my entire career. His phone is always busy and he doesn’t even have the courtesy to return calls. I being a customer knowing the fact that there is a problem in the area that we stay was ready to go and pick up the engineer to avoid any ruckus. Gladwin appreciated this and assured me that since his local engineer visits Kharghar area only on Wednesday and Friday; he will definitely have it installed on Wednesday 2nd June 2010. I was supposed to get a call from Gladwin by 6.30 to confirm whether his engineer would be coming that day or no. I waited till 7:00 for his call and then started trying to get in touch with him. It took me 20 minutes to get hold of him as he is a very BUSY AREA MANAGER who doesn’t care for his customers.

Simultaneously I called up the customer support number[protected] and spoke with another supervisor who again assured me that the installation would be DEFINITELY done by Thursday 3rd June 2010 7:30 pm. I waited patiently and decided not to call up the customer support number to see how responsible people at Airtel are but as expected no one called.

So now finally I have decided that it’s of no use hitting my head on the wall. I would request you to please have some RESPONSIBLE MANAGER call me back if they really care for their customers.

Dear Sir,

this is sundeep anand, from G. T. Road, panipat in need to inform you that my cell phone has been stolen by 2 bike riders near Sushant City, G. T. Road on June 03, 2010 [8:30 PM approx] having airtel prepaid connection: [protected].

as this number is registered with my banks, internet services and institutions kindly block the SIM as soon as possible.

in the context of authentication I can quote that my DL and PAN card xerox r submitted.

thnx, sundeep

Hi,
This is Pankaj Kumar. I was working with India Medtronic Pvt Ltd, Mumbai. And I have mobile number provided by company ( [protected]). But I left the company in first week of May. And I submitted all required documents and company NOC to transfer the number from company name to my name. I submitted at Airtel Office address:Span Landmark, Andheri Kurla Road, Chakala Andheri East Mumbai.
The rep there name Jiten told me that my new SIM ( that i purchased by paying Rs 45/-) will be activated in 2 days as they got mail from Airtel person ( Payal ) who handles Medtronic account in Baroda, Gujarat. As this is corporate number billed to Medtronic, Barado office. But from last 1 month my new SIM is not activated. When I called there ( Airtel,Span Landmark, Andheri) they didn't answer the call and said in there rules they cant take the call. Now Aamir from that office ( Andheri E) says we cannot transfer the number. Because of this my number is blocked from last 1 month and i have to face lots of financial and person losses because i lost all communication through my mobile number.
They should have told me at first instance that they cannot transfer this number. I visited there so many times but they said they never said it is not possible , it shows there unprofessional and inefficient behavior.They tone is also very rude.
Please look into this on utmost priority else I am bound to escalate it to higher authorities.

Pankaj Kumar
[protected]

hello sir,
i have been the customer of airtel DTH since 7 months. i have taken economy pack which is charged at Rs. 221 per month which includes channels and interactive services. seven months ago, there were around 12 interactive services. but now, there are only 4 interactive services. 8 have ben dropped out and will never come.
customer care is absolutely poor.
they are very lazy and in-competitive towards adding new channels for different groups of people. i gave 1000 of requests regarding addition of BENGALI channels such as Sangeet bangla, Rupashi bangla, etc.
but the other DTHs have added these two channels. But airtel officials do not know about these channels. they are totally fake n the worst.

NOW I WANT THE REFUND OF COST OF AIRTEL DTH CONNECTION.

My number is [protected]

Hi

I have been receiving meesages continuously from [protected] ---- Matrimonials on Mobile service has been renewed. You have been charged Rs 1 for 1 days of service.
I never subscribed for this service. My balance is decreasing day by day.
I also spoken to the Airtle customer care regarding this.The service was disabled for few days but again on 02-June-2010.I received the same message again.

Please get stop this service ASAP.
My mobile no is [protected]


Regards
Vinod

Hi
i am costomer of airtel digital tv costomer no [protected]-001 my remote is not functoning properly and after doing complent he come and change my remote and take Rs 200 and give me new remote and next day remote again not functioning our delar here at jamshed pur is not behaving properly and his service is very poor.

Respected sir,
I am Antony selvakumar from Chennai.. I applied job in cruise ship which is in London based company..Company name is Marine Emperors shipping Line...I was interviewed by phone. That company asked me to contact Mr.Luckas Joseph ,who is in Delhi. he send me my work permit of china.. I don't know, whether that work permit is fake or genuine. I don't Know the person..His number is [protected]... I paid money of rs47000 in his ICICI bank A/C, even though I don't know the person. I paid that money, because company HR told me to pay.. Now that agent,mobile is switched off for past one month.. I have bank receipt, which i put money to his A/C.... please trace that person and I want that money.. As I am the small guy, I borrowed that much of money and paid that persons..

Now I felt that , Its Full of fraud.... sir, please banned that persons and that foreign country offices..Because, I suffered a lot .I don't want to suffer my brothers and sisters in my country.. i will give full address of marine emperors shipping line

Manager
Marineemperors shipping line
+[protected]

FOR EMPLOYMENT CONTACT MR BENSON LEE
AND SEND YOUR RESUME TO
Email: [protected]@rocketmail.com

FOR GOODS SHIPMENTS AND OTHER RELATED BUSINESSES
Email: [protected]@royal.net

NEWZEALAND OFFICE ADDRESS NO; 8 NAPOLI WAY NELSON NEWZEALAND

P.O.BOX 5009 PORT NELSON NEW ZEALAND

TAIWAN OFFICE ADDRESS :TOWER 2 EVER GAIN PLAZA PORT ROAD KWAI CHONG
TAIWAN

SCOTLAND: ISLAY HOUSE, Livilands Lane, Stirling, FK8 2BG Scotland
United Kingdom .

phone :Tel: +[protected]
Fax: Fax: + [protected]


I hope for your reply
Regards
Antony

Dear Sir,

This is for your kind notice that my problem (GPRS) is still persist,
today I have received a message from no [protected] at 11:49 am,
quoted as -

"Dear Mr. Khurshid we need to informing you that your gprs complain
has been resolved. thanks Airtel Customer Service"

My problem remains the same, that is whenever I get EDGE on my cell
the speed goes down very dramatically, i don't get enough speed to
carry on my surfing then.
But whenever i lose EDGE signal the speed get a little better, but
still so slow to open up even my email account. The maximum speed that
I receive is only around 4 to 5 kBps.(with out EDGE) and with EDGE
it's not more than 2 to 3 kBps.

Sir, I have been also told from some Customer Care Executive (CCE)
yesterday evening that my issue may take time to get resolved, I asked
him how much time, and he said he cannot make any promise.

My GPRS speed issue remains the same, and I am waiting for it to get
resolved. Along with it the most nearest functioning tower that is told to me form
some CCE is about 2.5 Kms form my place. This is a big issue, my calls
get dropped while in between conversations, Sometimes in a few
seconds. I feel like I'm paying extra to use Airtel in my Area.

Sir, please look after my complain. It is not a small locality, and
even in my house we have 3 working Airtel numbers. There must be
plenty out there.

Thanking you!
Nihal Khurshid
[protected]

Sir,
I have a prepaid Airtel mobile. My number is [protected]. My complaint is that I am getting all sorts of rubbish sms often.

Example follows:
WAP Push Alert From: +[protected] Message: Unlimited Bikini Babes! Too hot to handle! Click here URL:http://203.199.114.181/Operator/Airtel/PMS/pr/283.wml

I am a respected senior citizen. I feel abused by these type of text messages.

Who is responsible for this? To whom should I complain? Will the Airtel company take action to stop this atrocity?

Paulrajan.

Dear ICCF,

I am using Airtel Digital TV connection since last more then 2 years which was installed in Hyderabad and relocated to Noida in June 2009 and paid Rs 600 for transfer their Digital TV setup. They had done it and was working fine.

I had booked a complaint SR# 2897300 May 31st 2010 @ 1.00PM (STB is not working) and they gave me time for resolution same day @ 5.11PM but no action, then I called them and they gave me another time for resoultion on June 1st 2010 @ 12.00 noon, but again no action, then I called them again on June 1st 2010 @ 4.00 PM and they had booked another complaint with SR# 2905430 and gave me resolution time 2nd Jun 2010 @ 2.50PM, I took short leave and half day leave for all their commitments and was waiting them to complete but complaint still not addressed 2nd Jun 2010 @ 6.30PM.

I am not sure what to do and to whom should I contact to get it resoleved. We have been given only customer care contact no and I called them almost 8 times till now and spent arround 5 hours on call and taken 8 hours break from office. My time too much important since I am working in reputed organisation and responsible to deliver. I need your help to know that who is going to bear this cost and how they are going to take care of my resolution.

Please help.

Regards,
Jitendra Varshney
Cell - [protected]

I am the resident of H-no[protected]/1,Fathenagar,hyderabad-500 018. We are facing the problem of Network the calls are automatically getting disconnected.My business is effected by this problems...there is actually no network,Hence we request you to solve the problem(Airtel Telecommunication)

I enquired about the mobile GPRS connection & the procedure to activate & use the connection on my hand set.
I was told about the plan and usage but nothing specific in terms of setting. I got is activated on 15-April-2010. After 2 day I check with customer care about the sudden raise in unbilled amount by Rs200 and got no justification. And in that month bill I was charged around Rs1100 against GPRS usage. I checked with customer care & they said I used Airtel Online which has different gateway so the charges are valid. I asked them why it was not clarified that I need to change the settings when I explicitly asked at the time of activation. Later they said on the benefit of doubt they can waive off Rs 250 from the bill. Why should I pay the amount which is charged because of their mistake?

I have been transferred from chennai to hyderbad in april 2010. i have raised transfer request to Airtel DTH. they have taken request but not been transferred and no one came to my home for re-installation. And rental amount is deducting daily even i raised to disconeect service till the re-installation. i am loosing money without connection and I am suffering since 2 months without connection. I called customer care center many times but there is no response from any executive. i would like to file a case aginst Airtel DTH for loss and their irresponsible service.

I had to registered a complaint a reputed company BhartiAirtel.because my mobile number is Deactivate automatically with any notice.i don't know why.i m asking the customer service executive who's say to you from deactivate my numbers. but she don't provide satisfy answering to me.i need information who's men they are talking about deactivate my number [protected]. on 31 may. i need full information.Right now my numbers is activate but i need the information.They are talking about deactivate my number.but bharti airtel was not provide .

Sir,

i am customer of Airtel. but from last one week my number becomes idle. Airtel is not responding to my problems. they are neglecting my mails which i have sent them directly. but still problem is same. three times i took duplicate sim card. but problem is same. sir please look into the matter and solve as early possible. i lost more than Rs.15000 because of Airtel . please do some thing sir.

yours
Mr. Hareesh Nayak


Dear Hareesh Nayak,

According to your previous interaction, you have expressed concern regarding unable to use duplicate SIM card for your Airtel mobile number [protected].

We sincerely apologize for the inconvenience caused in this regard.

We would like to inform you that, your concern has been registered.

We will revert to you shortly. We request your cooperation until such time.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards


Thamizh Murasu P
Customer Care
Bharti Airtel Limited

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Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FA1D7B84CA71...⇄ 77395E22B56B8D92364ADED127593F61F60A3E92D50&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: raju.[protected]@rediffmail.com
To: [protected]@airtelindia.com
Cc: [protected]@legalapproach.net
Sent: 31/05/2010 09:55:26
Subject: Re: Re: MOBILE NO.[protected] [|BAL|[protected]|[protected]|]

Sir,

this is very sad to say that i have appriciated Airtel Service in earlier
message. because my number [protected] becomes idle ( Invalid Sim Card ) from
Saturday 3PM onwards. Airtel Customer executives promised me that above
problems won't happen in future. but after re-activation of duplicate sim card
which i took on 27.05.2010 it was disconnected on 29.05.2010. what a service
Airtel is giving to its customers. every company wants to satisfy their
customers. but Airtel wants to give Trouble to its customers.

i took three times duplicate sim card. its number is

first sim they have not returned to me.

1.[protected] - H2- WD
2.[protected] - H2 - WD


i don't have patience and time and even money to pay every time for duplicate
sim card. from last one week ( from 25.05.2010 ) onwards i am only engaged in
Above problems. Every day i am going to Airtel Local office and taking
Duplicate sim card and mailing to Airtel. then what about my Job?. i am on
leave from last one week. i lost one week salary or more because of Airtel.

i am doing part time business of collecting parcels from different institutions
and delivering it to concerned authorities. but i lost all my business because
dealers are telling that every time your number is switched off. so we have
cancelled your agreement and you should pay our compansation Rs.15000. because
i could not able to collect their parcel in time and cant able to concerned
parties in time. they have deducted it from my initial deposit.

i have paid more than Rs.1000 for transportation to come Airtel Office situated
in Manipal.

i fear that i will loose my job too. because from last one week i have not
attended for duty. i have many family problems. i have to look after my family.
if i will loose both then what shall i do? Please tell me.

who will pay my money back. who will give back my part time business( Pacell
business ).

sir, airtel is cheating their customers. i have suffered by many problems
because of airtel's action. i don't know why they are giving unnecessary
trouble to me. i lost more than Rs. 20000. who is responsible for this.

Amit sir, please ask to Airtel to give answer for above questions. other wise i
am going to publish above things in all newspapers. i have confident on you sir.

dear Airtel Customer executive please look in to the above matters and please
try to solve my problems. you can contact me in my another number [protected].
waiting for your reply.




your sincere customer

Hareesh Nayak
Mob.[protected]

On Fri, 28 May 2010 13:45:26 +0530 wrote
Dear Hareesh Nayak,


According to your previous interaction, you have expressed concern regarding
duplicate SIM card not yet activated for your Airtel mobile number [protected].


We understand your concern and will work towards resolving the same.


As per the telephonic conversation, we wish to inform you that, the duplicate
SIM card has been activated.


Also, we would like to inform you that, Rs.50 duplicate SIM card cost has been
refunded to your account.


To check the balance dial *121#(Toll free).


For further assistance, mail us at [protected]@airtelindia.com.


Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.


We thank you and value your association with Airtel.


Warm Regards

Sundara vadivelan
Customer Care
Bharti Airtel Limited

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hyperlink
Click here to provide Feedback.

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B2D23542BBDC
3C42444FBDC43150BDDF2366A7D3305AB2D73B5ABDDF296A93F212&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: raju.[protected]@rediffmail.com
To: [protected]@airtelindia.com
Cc: [protected]@legalapproach.net
Sent: 28/05/2010 10:42:39
Subject: Re: Re: MOBILE NO.[protected] [|BAL|[protected]|[protected]|]

Sir,

as per your direction i took Duplicate sim card from Airtel Local office (
Manipal, Karnataka )by paying Rs.50 for sim and Rs.2 for Xerox on 28.05.2010.
Now it is activated. please confirm and reimberse the maximum amount that you
can. please avoid such kind of mistakes. because i lost my precious time and
amount too also.

waiting for your reply.

your sincere customer


hareesh Nayak
mob:[protected]

On Thu, 27 May 2010 18:02:52 +0530 wrote
Dear Harees Nayak,


According to your previous interaction, you have expressed concern regarding
deactivation of SIM bearing your Airtel mobile number [protected].


We regret the inconvenience caused in this regard.


As per the telephonic discussion had with you, we request you to contact any of
your nearest Airtel Relationship center in Karnataka with the below mentioned
documents.


- Fill Duplicate SIM form with Photograph, Signature proof, Photo id (Original
Documents)


However, the SIM card can be replaced and the mobile number remains the same as
allotted to you after verification. The remaining balance and validity at the
time of SIM replacement will also be carried forward.


We would like to inform you that you will be charged a nominal fee of Rs.49/-
for SIM change and the same will get activated within 4 hours.


We request you to inform us, once the duplicate SIM get activate to refund the
amount of Rs.49/- which you have paid to activate duplicate SIM.


We request you to find the attachment of Airtel Relationship Center details.


For further assistance, mail us at [protected]@airtelindia.com.


Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction.


We thank you and value your association with Airtel.


Warm Regards

Ramya priya p
Customer Care
Bharti Airtel Limited

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hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=1E7E98E11B7C
9DE52065A3EC19788587FA1E7F8B8BF0197E[protected]FF71A7B84&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: raju.[protected]@rediffmail.com
To: [protected]@airtelindia.com
Cc: [protected]@legalapproach.net
Sent: 27/05/2010 15:47:16
Subject: Mobile No.[protected]

Sir,

one call came from airtel, number is [protected]. She told that i have to
apply for Duplicate sim card and i should pay Rs.49. once duplicate card will
be activated they will credit the Rs.49 to my mobile number.( [protected] ).is
this is true?. can i apply for duplicate sim card?
i am waiting for your reply.
you can contact me my another number [protected]
your sincere customer

Harees NayakThis e-mail and any files transmitted with it are for the sole use
of the intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the sender
by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure,dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.
[protected][protected]-----

Dear Customer, This is to inform that your Q/R/C has been parked and action will be taken shortly. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I HAVE CHARGED MY AIRTEL DIGITAL TV, BUT THE SERVICES ARE NOT YET AVAILED BY THE DTH OPERATOR AND THE CURRENCY FROM MY ACCOUNT IS DEDUSTING DAY BY DAY.
THE CUSTOMER CARE TOLD THAT THE SERVICES WILL START WITHIN 4 HOURS BUT NOW ABOUT 54 HOURS HAVE PASSED AND THEY ARE UNABLE TO AVAIL THE SERVICE.