Airtel Complaints & Reviews

Hi,

I asked for Airtel DigitalTV connection couple of months back. Airtel DigitalTV team put me on an IVR and asked to pay the full amount to take the DigitalTV request. I found the system secure enough, so i paid through their online IVR system using my credit card. My customer id is: [protected]

After few days, airtel engineer came home to install the dish. However, he dint find the Line Of Sight for installation. He prepared the report and asked me to contact Airtel DigitalTV support team.

I launch a support case, case no: [protected], with airtel and submitted all the necessary documents including NO LINE OF SIGHT report. They assured me to refund my money. However, its more than two months, i have not recieved any money. I tried reaching to them many times, but now no one answeres my case, nor repling to my mails.

Customer Id - [protected]

My nightmare with Airtel Digital TV seems to be unending. Finally when I got the digital TV re-installed on 24th June after continuous follow ups for 10 days I thot now atleast things wud be fine. But I was wrong, within 15 mins of re-installation the channels went off and I got the message "Please recharge your account to resume your service"
I had already paid for a pack for one year in Oct-Nov 2009 and above that too I still have balance in my account so this problem makes no sense.

I have called up the customer care everytime since that day and everytime I got the assurance that it would be resolved in the next 20-24 hrs but still nothing has changed. I've spoken to their customer care executives, their technical support and everone but the result is a BIG ZERO.

The last thing I can think of is raising a formal complaint against them in the consumer court and taking this matter to higher authorities if this issue is not resolved today.

To everyone, "Never trust the Airtel people and DO NOT BUY AIRTEL DIGITAL TV esp. if you are in Gurgaon.

Dear Sir/Madam

Iam getting unnesccary message from unknown person as per provide numbers
[protected]
[protected]
[protected]
[protected]

Please track and let me know whose number is this

Please do the needfull

Regards

Shaji

Dear Sir,

Airtel is Hacking Mobile subscribers Account by calling from unknown numbers.

I got a miss call from unknown number [protected] at 13:19 IST on 26/06/2010. I

The number was unknown to me so I callback on this number to know who was calling.

Callback on this number goes to an IVR and I immediately Hang up the call.

I got a message that caller tune activated on you number and your account is charged Rs. 45.

Please Answer / clarify my queries below :

1. Did I requested for this service ?

2. what is your intention to call a customer from such number which no one can expect be service activation number from Airtel.

3. As per my knowledge I have to send a SMS or callup some specific number (which is well published by Airtel for service activation/ deactivation e.g. 121 / 198) and follow the instructions for changing the service.

Please State any service offered by Airtel which can be deactivated by calling a unknown mobile number ?

4. How a service can be activated immediately just by calling a unknown number without giving any option to select / confirm the service ?

6. Can you justify Why Activating DND service took a time of 45 Days ?

I lost a opportunity to work with my new employer Accenture just because of you.

The reason is you have activated caller tune (Please listen to this song) which completely spoiled my reputation and my employer stopped further processing my employment.

I need a immediate callback (@[protected]) in this regard and compensation for the damage made by you.

I also want you to write a apology letter to my employer stating that this was your mistake and you are responsible for this.

Thanks

Manoj Goel

[protected]

My mobile number[protected]

I visit abroad overseas very often.When overseas Airtel convenienetly subscribes to me to their unsolicited services and charges me on my prepaid card.

I have never subscribed to Hello Tunes. But every night I receive a SMS confirming me that I have been subscribed for Hello tunes and Rs.30 has been charged.Every morning I get another SMS intimating that I have been unsubscribed.It is happenig every day last of whole week. This is a ploy to subscribe & unsubscribe me each day and then again subscribe me so they can deduct Rs.30 each day from my credit balance.

Another new subscription is from Mirchi Mobile. The charges are Rs.10 per week. I have never sent a SMS or subcribed to this service. This new service has jsut begun from alst two weeks. I get a SMS that my number has been subscribed for 200 minutes of Mirchi Mobile for a week and Rs. 10 has been charged.Subsequent week I got another SMS stating that my subscription for damn Mirchi Mobile will be renewed for another week for Rs.10/- unless I call on a number provided by them in the SMS. This number is a toll free in India but can not be connected from overseas!!!! So I have to keep paying money till I return to India after my short trips.

Airtel sould not subscribe to this Hell Tune and Mirchi unless as a Subscriber I send a confirmation. Thye are subscribing on their own and informing the consumers that they will continue charge till we unscribe and tkae advantage and expolit the consumers inability or ignorance to fleece moeny from the credit balance.

With immediate effect unsubscrube me from your Hell Tune and Mirchi mobile.

With regards

Joshua

Here's the email I have written to Airtel after failing to generate any response.. I am seeking a refund as I don't intend to use such shabby service.. GOODBYE AIRTEL


From: pankajchopra**@****e.com
To: nodal.[protected]@airtel.in; [protected]@airtelindia.com; nodalofficer.[protected]@airtel.in
CC: [protected]@ndncregistry.gov.in; [protected]@mothersprideonline.com
Subject: Ineffective DND Registration by Airtel
Date: Sat, 26 Jun 2010 23:55:32 +0530

Hello

I am writing this email in regards to my existing airtel connection [protected]. I had registered this number for DND facility but Airtel India has failed to honor its commitment as I continue to get promotional SMS all day without fail.. ranging from property deals in Noida to Mother's pride promotions and offers to enhance my sexual performance and loose wait and other nonsense. I have been talking to Airtel Customer care and they have failed to look into the matter. I have been advised so many reference numbers and I am so fed up with this nonsense that I have decided to discontinue this number and switch to some other reasonable and responsible service provider.

Is it some kind of joke going on? it seems that airtel has sold its data of numbers to telemarketers or it has been leaked out.. how come so many property dealers are trying to reach out to me?? how come mothers pride is trying to draw my attention??? I have never been to a mother's pride school in my life? where did they get my number from? so many questions to be answered...
it seems Airtel's customer care team is taking me for a ride.. they promise call backs and action with in days and advice a reference numbers.. and then they vanish in thin air.

nodal officer is equally ineffective.. i have been writing to them on a number of occasions and haven't got anything besides fake promises.

I am marking this email to Mother's pride, seeking a response.. where the hell did they get my number from????????

aTTN Mother's Pride.. please explain what do u guys have to say.


ATTN AIRTEL... I had paid a bomb for this connection (almost 1000 rupees in 2006); would request you to refund the same along with damages for inconvenience caused to me for so long.. i would be willing to take up this matter at highest possible level and a consumer court as well.. PLEASE ARRANGE FOR REFUND OF THE AMOUNT I PAID FOR YOUR SERVICE.. THE AGREEMENT WAS FOR TELECOM SERVICE.. NOT FOR RECEIVING UNWANTED CALLS AND SMS ALL DAY..

AIRTEL DIGITAL TV IS HAVING WORST CUSTOMER CARE / TECHNICAL SUPPORT FUNCTIONS WHICH I HAVE NEVER SEEN IN MY LIFE WITH ANY OTHER VENDORS
I have Telugu regional topup activated on my customer ID, on 24th Jun 2010 morning it got changed to Kannada regional topup without my permission.
I have raised a complaint with Airtel on 24th Jun 10 morning, customer care executives informed me that there is some problem in the back end most of the customers facing the same problem and they have given a complaint number said it will be resolved by 25th Jun 11.00AM.
I called them again on 25th JUN at 1.00 PM, they said they are going to escalte this and given one more complaint number and new resolution is 26th JUN 11.00M, again i called them on 26th 1.00PM, no proper answer from them and they are about to give one more complaint number, i refused to take the new complaint number. Till now the issue is not resolved.

my no. [protected]. i had activated BB connection in my bold 2 months a go. but on 22nd i forgor to recharge my prepaid card and my BB service got deactivated.. after that i again recharged my sim with rs.1000 and .. airtel did charged me RS.899 for BB service but still my service is not activated. i tried calling all the person. in 121, [protected] (blackberry Dept.) they people say this is pospaid dept. call 121 for prepaid. than i called 121, those people say this is customer care centre, for blackberry call 7070 / [protected]. but 7070 from blackberry device is not working at all.

bloody airtel is just playing with people and looting the customers.

airte sucks. people please dont ever use airtel forever.

airtel sucks.

sir,

i have just enlist myself to the airtel lifetime prepaid services. my number is [protected]. being a new user i am facing a major glitch of airtel - i cant make call to several valid numbers. however, when trying from other number i am successful. i heard from my son that he had undergone through same problem. the numbers that i cant make calls are- [protected], [protected], [protected] and the like.
plse help me fast so that i can enjoy my sim without any troubleshoot.
thanks
Mrs. Rokia Khatun

dear sir ,

some unsocial persons are trying to have call details of my private mobile number- [protected]

as it is a offence but some dealers are making cheat and they give call details to other persons and consumer get hazard by this ...so please as per it is an criminal offence so please tell the nearest dealer that is in Jabalpur that he will not provide my call details to other persons without my permission...

THANKING YOU NECESSERY ACTION MUST NEEDED

YOURS
A.MISHRA
MANDLA (MP)

Hello,
I have been receiving ANNOYING world cup updates on my mobile number [protected].
To add insult i am having Rs. 3.00 deducted everyday for a game i have no interest in.
This is so frustrating and irritating that i am planning to give up on Airtel and am thinking of refraining from subscribing to any of its services if this is not resolved any sooner.

As per advice of Airtel SMS i decided to recarge my mobile # [protected] through ATM o[censored]nion Bank
Bank ATM deslayed that i could recharge minimum amount of Rs 10 and max of Rs 10000.
i asked for recharge of Rs 200 which was done promptly informing me that talktime of R8 181.40 has been added in my balance ,of course Rs 200 were debited from my bank acct.
After about 15 minutes i felt i may require more balance in my acct thus i asked for recharge of Rs 800.0
to which i got a promt SMS informing that ammount of Rs 561.60 talktime has been added to my balance which took me by surprise since i was expecting deuction of Rs85 or so based on talktme credited for Rs 200! RS 800.0 were debited to my acct in my bank.
i got in touch with Customer Service Executive and Manager who could NOT give me any satisfactory reply
except that there was NO scheme for Rs 800 and it was incumbant on me to know regarding this !They could NOT give details as how talktime of R561.40 was arrived at .When i asked them to cancel the transaction they informed itwas NOT possible. These companies are indulging in unfair practices by NOT informing the customers correctly about recharge rather they are misleading one and all !

i would like Airtel Mobile to give me the breakdown of talk time /service charges/tax etc withregards to
recarge of Rs 800.0

dear sir,

since i had posted the satisfactory remarks on airtel gprs nop( service code rs.104) here, airtel authority have limited the speed of nop to 2kbps on my number, [protected]. the speed i mentioned above is enjoyed by me throughout the month (all the day). most of the time nop service is crushing, therefore, resulting in poor net connexion. the same fate is shared by my sister in her number [protected]. every time i try to reach airtel with my bag of complaint, the c c send me only the nop settings.
plse take serious action against these cyber goons.

Sir/Madam

1) I bought an Airtel Digital TV connection in the month of May 10 with one month of free subscription. My Customer ID is [protected].

2) While I was in the midst of free subscription month I upgraded my plan to Mega pack and I also decided to subscribe for some paid channels. During all this while my account went into negative balance for a day or two. The very next day I recharged my account with Rs 500/- and as of today on 26 Jun 2010 my account balance is Rs 217.82.

3) With so much money in the account as balance money everyday a massage stating that "my account balance is negative please recharge and if already recharged please ignore" is being displayed on TV screen. This kind of message being displayed everyday reflects very poorly on the companies image, it becomes a cause of embarrassment if viewing TV with the guests and also is a major irritant.

4) Please look into the matter at the earliest. An early action and reply is awaited.

Hello,

Its very uninteresting to write about leading mobile service provider- Airtel of India. This guys talk about increasing global network coverage and no disturbance in the network (atooth coverage).

We guys in mulund (east) have been facing mobile network problem for past 2 months and even following up with this folks your problem does not gets resolved. I have got completely tired and calling up this folks to improve the service.

I am not sure whether anything brought to notice on this forum works or not, but if it really works then make Airtel to provide better service which has got useless in providing mobile service.

Regards,
Yogesh
[protected]

Dear Team,

I have purchased Digital setup box (stb id:-[protected] & View card No:[protected] two months back. I have recharge the account by Rs300 2 days back and now there is Rs.300 account balance.

From 2days I am trying to your helpdesk to resolve the complaint and registered the complaint twice, but the complaint is still not yet resolved

Your service request no:-3129317 registered dt:24.06.10.
3136773 registered dt:24.06.10.

The funny thing is they are again forwarding the complaint and making another service request and asking me to wait for another 24hrs to resolve the complaint.
Does Airtel required so much time to resolve the my complaint?????????? Is Airtel team is so much in capable to resolve the complaint I am unable to understand???

Hope today the complaint is resolve.

Regards
Rajesh

Hi,

Im in residing in chennai for the past 6 days my airtel is not working, i ve been calling their customer care reguaraly for the 5 days and it is the same response they are giving. it is resolved you can restart the setup box, but nothing is seem to be working out, and after calls they said their executive is on the way, but till date no one has turned, and moreover they are sending messages to our mobile no. as rate our service and hope you are satisfied with it, are they TEASING US, Very poor customer service it is a great fault to buy, i will never recommend anyone to buy airtel set up box.

My Id is no [protected]

sir/madam
pls send me the incoming and outgoing call list of my number [protected] from last 5 months(jan2010-june2010) to my mail id......[protected]@gmail.com.......pls send the details as soon as possible only to my mail....
kalpana

I am a subscriber to a prepaid Airtel number in Jamshedpur and I face a peculiar problem.

1. Even when my line is free there have been times when the caller gets a busy signal

2. There have been times when my phone actually rang at my end (and I have missed it) - but at the same time the caller hears the busy signal.

I assume this happens on account of network problems - like I have faced in Adityapur and Sonari areas - but the busy tone is quite unbelievebale for the people who are calling. I also understand that this probably has to be solved at the macro level and Airtel definitely won't do anything about my problem as a lone subsciber but this issue has led to personal problems for me. I just wish to know if any other subscribers are facing / has faced this problem - and if so, if they have been able to solve the issue.

I had faced the same problem when I was here in Jamshedpur last - in the year 2007.

I have two prepaid connections in my name out of which +91 [protected] number has been not in service due to non-submission of documents since 21/06/2010 1630 hrs. In this regard I have following complaints :-
1) I had submitted all required documents on 7th June 2010 to nearest dealer for migration from post paid to pre-paid which was activated on 12/06/2010. There after I didn’t receive any call for verification or no one visited my residence for verification. Inspite of this, dealer is saying that services have been discontinued due to negative verification. I have asked for details of verification and date when verification was carried out to dealer, which is not provided to me. What kind of procedure is this ? I am your customer for last 7 years and the moment I shifted to pre-paid your company is adopting every possible way to discontinue services. Further, if verification is key issue my card should not have activated till the process is over. But that was activated on 12/06/2010. I have given alternate phone number and verification agency is simply putting negative remark if my phone is not reachable or if I do not attend your call. This is ridiculous. It means customers are at the mercy of verification agency which will not take any extra effort to complete their work and will simply put “Negative” remark if they don’t want to work !! Plus Airtel do not have any system to cross check work done by verification agency.
2) When I talked to 198, I got various replies. Some them are
a) “Change your network selection mode to manual and re-start your phone. It will start working.”
b) “We have not received your documents” and after telling them that dealer has sent documents on 12/06/2010, “We have not received your documents, please re-submit”.
c) “We have taken your complaint and services will be activated on or before 22/06/2010 1800 hrs.”
d) (Most Surprising) “ Your phone is working. Every service is active including outgoing and incoming !”
e) “Till the time we don’t receive your documents, it will not be active. We can not provide details where documents needs to be submitted for activation. “ (means local office or pune office or Mumbai office or US office )
So 198 number is of no-use and Airtel should give wrong assurance to customers that it is a “Compliant Booking Number”.

3) My local dealer has raised hands regarding this issue. He says that I have sent documents to Pune on Tue 22/06/2010 and now it is upto the person punching data. So it means now I need to pray to God that person who punches data at Pune office receives my documents and punches them properly so that my wish is fulfilled.
4) I have also talked to Nodal officer in Pune on 23/06/2010 which also did not help me at all and I got the same answer as given by my dealer.