Airtel Complaints & Reviews

I requested for a new braodband connection through an agent (Karthik, Mobile no: [protected]). After completing the application processing the agent has informed us that the installation will be done within 4 days. I have paid an application processing fee of 2000 thru cheque (Cheque No: 621566).

Since the installation has not happend. I had been calling the agent from the 4th day. The agent is not responding. Called the Customer care and inquired about the application status (Application No: TBLR 0122434), They have informed me that they cannot install since the port is not available in our area (Murugesh Palya).

I need an explination regarding returning back the money.

The details of the Agent are as follows:
Karthik
C/o Prameela Enterprises
#7, 4th Cross, Ramajaneya Layout,
Outer Ring Road,
Opp: Kalamandir.
Marthahalli
Bangalore - 560037
Ph:[protected]
Mobile: [protected]
Email: [protected]@inbox.com

Subscribing me without consent

My name is Manisha Phadke and by mistake, having Airtel prepaid no [protected]. Airtel is cutting pockets of its own consumers who by mistake have shown trust in this company. There is AIRTEL TALKIE SERVICES in which Airtel has enrolled me without my consent and cutted Rupees 30 for 30 days .I came to know about this fradulent practice only when I got an sms for money cutting .I am deeply Thankful for that sms. I dont have time to listen to movies and that too on phone.

ON ONE HAND AIRTEL STARTS ANY SERVICE WITOUT INFORMING THE SUBSCRIBER AND IF SOMEONE CAME TO KNOW ABOUT THIS FRAUDLENT PRACTICE AND TRY FOR CONSUMER COMPLAINT NO THEN THAT CALL IS ALSO CHARGED.

I want to deactive Airtel Talkies immediately.

At last... I'd to write this... rather, Airtel made me to write like this...
What a pitiful service... what an irresponsible service... I pity Airtel...thats all I can say...

It is the 6th year I've been using my Airtel Number and it is not different from the beginning. I've been keeping the limits of my patience till now....long 6 years--- from 2004 to 2010, but now, it is the ultimate torture I've received from Airtel and it is time to call it quits with them.

Always..., as every Airtel customer knows, their customer service was rudish and utmost irresponsible... and they've been looting customers shamelessly (as they've the highest degree of tariffs and costs, compared to the peers)... All this, we, poor customers suffered...only because of the Only one benefit...better coverage. For the sake of only this, you've been playing ball with your customers.

6 years I was a post paid user and I (and all other scape-goats of Airtel) paid a lot extra to Airtel. Recently I thought of converting my plan to Prepaid. I've paid all penalties to them for this ' crime' (as they consider) and at last, I lost mobile connectivity for 1 day. I'd paid the required amount to transfer to new Prepaid tariff, also, paid extra amount for recharging also. But they disconnected the service!. While contacting the pathetic customer support of this world, they were talking only non-sense talks which is sufficient to make a frustrated customer to reach his heights of BP.

I'm planning to tear off my SIM card - the only reason I retained it was thinking the difficulty in informing all my friends about the new number- and burn this into ashes.

Airtel, thanks for all your 'valued' services so far.

I am now undergoing a miserable experience. I paid my broadband bill of Rs. 992/- on May 4, 2010 and the Union Bank of India, Chamiers Road Branch, Chennai 18 cleared it and the amount duly debited from my account and its been updated on my passbook. I have been receiving calls from AIRTEL @ 2 calls a day since end of May asking for the cheque no. date of clearing (May 6, 2010) and now the bank statement. I did not mind giving the cheque no. and date it was cleared. But its too much to expect a customer to provide a bank statement for a sum of Rs,992 and that too present the same at their head office in Chennai as if we have nothing else to do!! I am a customer of Airtel for maybe 10 years or more!!

By chance, an executive named Vidya slipped up and admitted that this amount's been credited to my mobile account and would I pay this Rs. 992 again?!!!! I wonder how such a big company could be so stupid!!!

The funniest thing is my wife is the AM in Union Bank of India and I have a good mind to visit the top executive of AIRTEL and give him a piece of my mind!! I am not going to pay the additional amount so that their books tally!!

This is quite shocking from company like Airtel. I had paid my dues for the number [protected] & also intimated to disconnect my number at the Thakur Village service centre, Kandivali (East). My request was honoured by the representative at the service centre & also he updated the same in the system. Immediately I had received call from Airtel retention department convincing me for staying along with them. I had told specifically that I don’t need any service right now as I’ll be going out on foreign assignment. The executive told me that he’ll keep the number reserved for me so that when I’m back in India this number can be used. I told him not to block it as I’m going for 3 years period. I told him to disconnect immediately & shared the same with the call centre executive. I was informed that in 3 working days my line will be disconnected.

But it is quite shocking that after 6 months i'm being forwarded with outstanding dues of Rs. Rs. 1529.88 /-.

Initially I was very loyal to Airtel & shared my family while leaving India to go for the Airtel landline & internet connection so that I’m always connected to them. But such emails are quite disturbing & going to inform them to remove all Airtel connection from today. I have lost faith in the company.

I have purchased Airtel DTH in Janury 2010 but from May 31, 2010, it is not working. I have lodge complain on phone with Customer Care on 1st June 2010 and they lodge the same with promise to solve the problem within 24 Hours. But till today i.e. 7th June 2010, they are just promising like this, no body come to solve the problem from their side. Even when i pursue them again & again, they just disconnect the line or put me on hold for long time. So, please let me know what I have to do now?

To Airtel Broadband Management,

This is to report that ever since I have opted for Airtel's broadband connection (I use the Wi-Fi service since the last 6 months), I have been experiencing disrupted connection in every 1-2 minutes. I had raised a request last sunday (30th May 2010) for relocating my connection to a new residence. I was told by the person fixing the wired lines and who had collected all my documents that the engineer who would start the broadband service would come on Monday (31st May). Nobody came, despite repeated calls to Mr. Vinod, Mr. Yogesh, Mr. Anil Chaturvedi until Thursday 3rd June, 2010. The engineer, Mr. Anjum, who came on thursday said that I am experiencing the issue because of "hardware error" (shown on ping) on my company-owned laptop. He also made me speak to his senior Mr. Sanjeev and it was decided that Mr. Anjum ([protected]) would get his own laptop on Friday (4th June, 2010) to test the issue. On Friday, Mr. Anjum, connected his own laptop to my Airtel connection and after less than a minute turned it off saying that there was no issue in his laptop. I requested him to let the ping run for 2-3 minutes in which he noticed that the 'Hardware Error' and 'Destination Host Unreachable' error occured on his own laptop too. This just proves that the issue was NOT because of my laptop but he was not willing to accept that. He then made some changes on his own laptop and the connection was smooth thereafter. I asked him to make the same changes on my laptop, but he did some trial and error setting changes which did not resolve the issue. He again mentioned that the issue is with my laptop to which I disagreed with as had that been the case, he would have not received the same errors on his laptop. At that time, Mr. Anil Chaturvedi called him to check on the status and he lied to him that he never got the error on his laptop. I spoke to Mr. Anil Chaturvedi and told him the truth that the error occured on his laptop as well and that he made some changes on his laptop due to which connection was uninterrupted on his laptop. While I was talking to Mr. Anil Chaturvedi, Mr. Anjum remarked "Madam aap mera dimaag kharab kar rahi hain". I immediately told the same to Mr. Anil Chaturvedi ([protected]) and asked him to teach some manners to his service engineers. Mr. Anjum left immediately after that without resolving the issue I had reported, saying that some other engineer would work on my issue. He also mentioned that he would inform me who would be coming and also provide his contact number. I reported the same mis-conduct to Mr. Yogesh ([protected]) the next day. Mr. Yogesh also told me that he would arrange for another engineer the same day (saturday). On the same day, I also asked Mr. Anil Chaturvedi to send some other engineer and he mentioned that he would let me know. The entire saturday and sunday went by without Mr. Yogesh, Mr. Anil Chaturvedi and Mr. Anjum letting me know who was coming despite repeated calls to all 3. Nobody came and the issue remains the same. When I am on the wi-fi network the connection keeps getting disrupted every 1-2 minutes. I am using wi-fi network at my office using the same laptop and I have never experienced any network disruption. Moreover, a lot of my colleagues use the company provided laptops at their residence and have purchased Airtel broadband connection but have never face such a network disruption issue. I fail to understand how can the issue be linked to my company owned laptop; had that been the case everybody in my office would have faced the problem using broadband connection at home. And if there was an issue with my laptop, I would have faced connectivity issues in my office wi-fo network too, which I have not till date.
I just want to highlight the apathy, lack of knowledge and really bad behavior of your representatives. My issue is still unresolved and till date I would have made atleast 30-40 calls to all the 4 people mentioned above.
I would appreciate if this is resolved at the earliest, else I would be happy to cancel my connection rather than face all the harrassment.

Regards,
GG.
P.S. Let me know if you would need my email ID or contact number. Kindly provide your own number or email so that I can contact you directly.

very poor network is existing in indirapuram area
not able to make / recieve a single call without call drop and no voice

Dear sir/ma'am,

I have been using the airtel no.([protected]) for the last 5 years, but, need to draw your attention towards the pathetic signal and coverage at the place I live in (Indore). Inspite of so many times, contacting the customer care, they are not working on this. I have just got fed up and thinking to switch over to some other service provider.

Thanks

I am using airtel mobile services from last five year and from last two year i am having airtel postpaid connection and was totally satisfied with their services and plans. Two months ago airtel provided me a scheme (value pack US, Canada and Europe @ 2.50/min) for which they charge 45 rs per month. I availed that services and was getting discounts accordingly. And my call usage was going high because the rates was nominal but this time when my bill is of more, now they are saying that they cannot provide me the discounts because you are calling on U.K mob. but i have already received the same discount earlier for same country U.k mob. when ever i am calling 121 they are just give excuses that we cannot do it and all.. i am not getting any resolution .

Can any 1 help me with this matter.

Thanks & Regards
Subender Kaur

I have problem setting Internet Connection in Blackberry handset with service provider airtel. My handset is registered. Connection of internet sacntioned and amount deducted from my account .I got a message to contact 7070 customer care. After several attempts nobody is helping me instead misguiding, disconnecting, putting on songs and telling we are connecting to supervisors but never connecting. I am working in a reputed company & travelling a lot hence need badly internet connection in my hand set. It seems Blackberry & Airtel combination is my greatest mistake which I want to tell my 200 gadget lovers by sending email if my problem not solved by next 24 hours. My email id is [protected]@balajeegroup.com.

I had taken airtel lifetime prepaid connection after submitting all the documents from Airtel Stores and the number alloted by them was [protected]. It worked for few days and suddenly stopped working. Today when I went to the shop and enquired about the same, they said they don't know anything. Then I called 999 and came to know that the number was discontinued. I had a balance of Rs.900 in that phone which they refused to refund. I don't understand how a company like airtel can do such frauds (giving the connection and then forfeiting customer's money?)

I am using Airtel GPRS plan of 200 MB for 7 days (@ Rs. 25/-). This plan was renewed on 4-Jun-2010 at 1:00 AM (got an SMS for renewal). It seems that there was a balance deduction of more that Rs. 100 for all usage after that. Complaint launched immediately after receiving a flash message for balance deduction fo Rs. 84/- at around 2:15 PM. Complain number[protected]. However, Airtel claims that the usage exceeded above 200 MB, which is incorrect. It is not possible for usage to exceed 200 MB in short time. The mobile handset too has data counter, which I track, and accordingly, my usage is around 60 MB in 10 days.

I am holder of Airtel connection from past 10 years now (with the number [protected]). Though i never had any issues with my number but one instance has completely changed my perception towards Airtel.I repeatedly received calls from Airtel in order to purchase a new connection from Airtel. Somehow i agreed upon taking up the new number (i.e [protected]). Airtel demanded some amount of registration for this new number along with the first bill. I made a payment of 900 that included Rs 500 as the registration charges and Rs 300 as the bill amount. However few days later, i noticed that my new number is no more activated, and without my knowledge the number was disconnected. when i brought this to the notice of Airtel, i never got any help rather i was transferred from one person to another. This was very disappointing for me as i was with Airtel from past 10 years. I was explained that there were some past dues for some other number on my name due to which the service has been taken off. I was upset knowing the fact that Airtel didn't even inform me and the services were taken away after accepting the bills. This was sheer deception for a customer.I have lost my trust in Airtel and don't wish to continue my services.

Hi Sir,

I had taken Airtel USB Modem with Data Card no - [protected].

I lost my USB in mid-Feb 2010. I registered complaint with Airtel, & was told that my complaint has been registered & the number would be blocked.

To my shock, I received a mail on March 11, 2010 saying I have to pay outstanding bill. The bill number was [protected].

I didn't understand, because I had already lodged complaint. I called up Airtel office, & I was told that my complaint would be taken care of.

I received a similar mail on April 12, 2010, again I complained at Airtel office, & same reply that it would be taken care of.

By that time, I had left Bangalore, & as such, I don't have any idea, if there were any field visits.

I received some 3-4 calls from Airtel officers, everytime I mentioned my complaint, & the reply I received was that someone from the managerial level would get back to me.

So far noone.

Then, on 10 May, 2010, I received mail from Mr. Prabhanjan ( prabhanjan.[protected]@airtel.in), that a legal action would be initiated against me, as I haven't paid the bill.
He asked to contact Mr. Ashok ( [protected] or [protected] ). Both numbers remained unavailable for 2 days!

I wrote him a reply, registered a complaint with nodal officer ( [protected]@airtel.in, nodalofficer.[protected]@airtel.in ). I got an acknowledgement ( Ref[protected].
But noone responded so far.

On May 13, 2010 I registered a complaint with Appellate ( appellate.[protected]@airtel.in ), got an acknowledgement ( Ref[protected].
As usual, noone responded.

Then on 17 May, called up Airtel office, finally managed to speak to a Manager, Mr. Umesh R ( Interaction no[protected], and came to know that my initial complaint for lost modem hasn't been registered itself.
He told me to send mails again to Appellate & Nodal Officer.

Sent mails with the Reference no mentioned to Appellate, Nodal Officer, & MR. Prabhanjan again on 17 May, 2010.
Got acknowledgement again ( Ref[protected] Appellate, Ref [protected] Nodal )

Noone responded again.

Now today, got mail from Airtel ( collections.[protected]@airtelmail.in ), saying a legal notice will be issued in a day or two.
I was given contact no of Pushpa ( [protected] ) for queries.
When I called her up, she talked in the most rude way, saying that she will send the legal notice to court on June 5, 2010.

Finally somehow, with great reluctance, she agreed to set up a call with a Manager, on June 5, 2010.

I have lost hope, & am very frustrated, feeling harassed.

Will someone listen?

Regards,

Sourabh

Hello,
In April 2010,I had placed a request at Airtel Relationship Center,Khatipura.Jaipur for converting my existing post paid connection into pre-paid one.
They took all the necessary documents required for the request.They also gave me the Pre-paid sim for the further usage which got activated in a day's time.
But on 26 May 2010,some female customer care executive from the Airtel Relationship Center,Khatipura.Jaipur called me up saying that some signature on address proof document (I had submitted copy of my passport) are needed.
I went to the center and again signed the documents.
Next day,Incoming and outgoing on my mobile was barred.And later the sim was deactivated.
I went twice to the Airtel Relationship Center,Khatipura.Jaipur for my grievance and they twice gave me deadline assuring that my service will be resumed.
But till now nothing has not been done.
They made a error of not ensuring that all the signatures has been taken from the customer and now I am suffering for their mistakes.

Then I contact nodal officers through the email nodalofficer.[protected]@airtel.in dated June 2 ,2010.Then I got a auto response that the will be contacting me in 24 hours.But they did not contact me even after 60 hours.
Then I tried contacting them through the airtel nodal office telephone contact .But it was of no avail as every time i called they either stated that their system is down or need more time .
Finally after speaking to 6 Nodal officers,I got a response that my number has been permanently disconnected due to incomplete form.
I mean this is ridiculous and highly uncalled for.Why should I suffer just because of incompetent Airtel staff at their Airtel relationship center,Khatipura,Jaipur whom I had submitted the forms twice just because they forgot to take three signatures on the address and ID proof submission photocopy.

My details are as follows:
Nitin Hajela ,Jaipur
Mobile # [protected]
Alternate Contact number :[protected]

Please look into this matter and resume the services of my mobile connection asap.
I am using this number since 2001 for 9 years and I never expected this from airtel.
Why should I suffer because of Airtel's incompetent staff at Khatipura ,jaipur

If Airtel fails to restore my number,I will take it to appelate authority and consumer protection forum as the need.
I am not going to quit this issue for sure.
I will fight for justice.

i bought airttel DTH before 9-10 months, and now its not working, i called to customercare from 29 th of last month, but they all guys are making fool , they cant giving me solution, while my Airtel DTH is under warranty period, they are just making fool me ,every day, even they cant give commitmnet otr final time, just they have words, wait we ll solve out, now with in 8 days, they cant give me solution.other side ,everyday my DTH balance are going decrease.
my DTH is stop here, but they are charging also.
i am in request please do the needfull,
i dont know, whu such these companies making us fool every day.
AIRTEL is a stupid companies, just they are making money with fraud bills and others, while they are not providing services

I am subscriber to Airtel Land Line phone No.[protected] but the instrument installed at my place is out of order since long. My complaint in this regard is not being addressed hence I am facing a lot of inconvenience. It is also causing monetary losses as calls are not materializing. So please look into the matter and take corrective measures by repairing/ replacing the instrument.

Anil K. Srivastava

Dear Airtel Team,

I have made several requests/complaints to deactivate DSL Usage Charges (Gaming Calls) since Feb, 2010. My initial complaint was to deactivate and deduct the last 3 months usage charges and the issue was rectified and I was promised to deactivate the charges. But from last 3 months I am getting the bill statement along with this charge Rs. 99/- and every month I am calling customer care to adjust this amount. But this service was never get deactivated. Please can you look into this issue urgently and get rid of this issue in my bill statement. Though this adjustment was made on my bill every month, I was still paying the tax for the same from past 8 months.

Thank you for the support.

Regards
Rajeshwar
+[protected]

Dear Sir/Madam

This is to inform you that undernamed person having a AirTel Digital TV Connection at Gandhinagar (Gujarat).

The matter is:Oon 02.06.2010 at 01:14 PM, I have received a message from AirTel digital TV service provider on my registered mobile connection that Recharge your Airtel digital TV account today and get 10% more. Recharge with Rs 200 or more. Offer valid for next 48 Hrs only.

Accordingly, after reading message received from Airtel digital TV, i rushed to a Airt Digital TV dealer and recharged by Rs 250/- on 02.06.2010 at 06:10 PM. But my Airtel Digital TV account recharged by Rs. 250/- only i did not get (more 10%) i.e. Rs. 25/- on recharge.

After this i called to the Airtel digital TV customer care to give complaint on 02.06.2010 at 06:45 PM and than Mr. Abhishek, Customer care executive told me that this offer was wrongly send to your mobile no. and there is no discount offer for you on any recharge and told me that i am unable to lodge your complaint against this matter.

I am very surprised that this type of mistake can be happend by by the AirTel Digital TV Service Provider and they are cheated to the customer by giving wrong written statement to promote their Product/Business and cheated the public.

In this connection, you are requested to please take the matter seriously as the service provider is cheated to innocent public and customers and it is my humble request to take immediate action on the matter.

Thanking you,

Yours faithfully,


Ritesh Goel
Client ID [protected]
Registered Mobile No. [protected]