Airtel Complaints & Reviews

Hi,

I am Ajay Sathe and my no. is [protected].

I am really dissappointed with Airtel. I am using Airtel Friend's sim card since last 5 years. I am using this card since my college days. Now I am working in a MNC. Though I get many cheap and attractive Corporate Plans from many operators in my company, I never changed my sim card because I wanted my phone number and Friends Plan to stay continued. But, today I feel like changing my plan.
Usually, I recharge my mobile with Rs.120, Rs.75 and Rs.60 vouchers. Today, I recharged my mobile with Rs.75 from Internet Banking and I found that my Airtel Friends Plan has changed to Normal Airtel Plan. I called up customer care and I was told that Rs. 75 wala recharge has changed my plan. The person from customer care gently said me that- "This change in Rs.75 recharge has taken place 8 days back and you should be knowing this." Now how would I know this without any intimation from Airtel? When I told him that I m doing this recharge since last many years and how can this change be done so suddenly, he suggested me that from next time, before doing recharge, I should call up the customer care to confirm about what recharge I am doing every time. He told me that now my plan cannot be changed back to my previous plan.
How can Airtel make such changes suddenly without any intimation to the customer? Or are these tactics used to kick out their Airtel Friend's customers?
I want to get my previous plan back or now I will switch onto some other operator. I know this wont make any difference to the Airtel, but I dont want to be with such a operator who are so irresponsible to their customers. And in addition to this, switching onto other operation will atleast give me some intelligent custormer care where I will get correct information everytime I call them. As far as my experience, Airtel has summoned the team of most irresponsible and fool customer care executives who dont have any proper and correct information to give to their customers. And on the top, they charge the customer 50 Paise/3 minutes for talking with their stupid customer care executives.

Please suggest me what can I do now?

Thanks.

My self Vikrant Swaroop, I m using Airtel DTH services from last 2 years

Now my concern is that i have make a request to customer care on 15.04.2010 for shifting of my connection from Gurgaon(Haryana) to Ahmedabad (Gujarat)

My Customer ID is [protected]

My Complained ID is 2422112.

But almost 4 days gone i have not received any output from air tel side

and they are not giving proper reply on this regards
and every day the amount is deductted from my account.

kindly resolve this issue

Dear sir,
I am working Bharti Airtel ltd as a sales Executive on role of Arrow Technologiesfrom 8 month . but chanal partener is not paying my salary of 2 month. so i request pls consider of my problem and take action.................

BRIJESH KUMAR SINGH
EMP..CODE--- DB2B15026
ITO -NEW DELHI
CHANAL PARTENAR ----- ARROW TECHNOLOGIES

I HAVE REQUEST TO THE AIRTEL FOR ONE YEARS BUT I HAVE NOT GET THE SERVICE, I WANT FROM AIRTEL ,PLEASE LAUNCH NIGHT PACK FOR STD AS SOON AS POSSIBLE, I HOPE MY REQUEST WILLBE GRANTED FROMMY LOVELIEST AIRTEL CO. my airtel no. is [protected]

Dear

I have an airtel connection with addon. I have using the same connection from last 10 years, I have received call from AIR TEL NO :[protected] many times in a day using like misscall, today the 17th April 2010 i have received call from the same number at 4:48 eve and i told very rudely to donot call on this number and he is using absuing language.

Now this is the complaint against Airtel company and there employee which is using bad language with me and my wife.

Regards
Rajesh kumar
[protected]

I had booked 1 Airtel Broadband service in the MO December 2009. Since then, I've hardly used it for more than 1 hr per day as the speed of the connection is as slow as a snail's pace. The connectivity is so slow that it takes more than 2 minutes to open up a complete webpage. As a result, I didn't use it for quite a number of days.But recently I received a bill for the MO February & March 2010 which amounts to around Rs 14,000 which is quite unbelievable as they claim to have given me a 50 % discounted rate on that amount. When I contacted them and asked them the reason for such a huge amount, they didn't pay any heed to my complaint and threatened me with legal consequences if I don't pay the bill on time . They also didn't bother to send me the itemised bill of the above mentioned amount, even though I repeatedly told them to do so.

Hence I've decided to sue them and file a consumer harrassment case against them. Requesting you to kindly forward my case to Consumer forum.

DETAILS:
IMEI: [protected]
S.N: S[protected]
SIM No: [protected]

With regards,

Anup Goswami
Guwahati ,Assam
[protected],[protected]

Dear Sir,

My mobile No. is [protected]

I have received a message from the Airtel, to submit documents as required by the DOT for verification. I have received the message on 23.03.2010. I have visited my nearest Airtel relationship center vapi (gujarat) on 24.03.2010, I have given my identity proof, but they also asked my photo. I have resubmitted my application along with all my identity proof with my photograph on 25.03.2010. The people sitting at the Airtel relationship center informed that, my documents will send today and mobile will start functioning from 29.03.2010. Mean while my incoming and outgoing calls stopped from 25.03.2010. regarding this I asked why my incoming calls blocked, the staff's sitting at vapi Airtel relationship center informed that, they try to start incoming by to today evening. when on 29.03.2010 my incoming and outgoing calls was not activated I have visited the Vapi airtel relationship center, they are try to avoiding and saying that, they can't do nothing. The DOT people will do in your matter. I have contacted 3 - 4 times Vapi Airtel relationship center, but the staff's are not maintaining their relationship with their customer. I have called the customer care several times they are advising to meet the vapi airtel relationship center. Till date they are not responding to my complaint nor giving attention.

When the Relationship people can't do nothing in my matter, when talking to Airetel customer care they are informing to contact nearest Airetel office, When Airtel can't do nothng, why they are collected my documents. Why Airtel given mobile sim when they can't track my documents or status. To Whom I to contact, to who I pledge my complaint.

What I do, I can't understand, as I am using only this mobile for the last five years.

My out going and incoming calls are not working. I am not getting any Response from the Vapi airtel relationship center nor the Airtel customer care.

Plz. help me to activate my mobile no at the earliest, as I am depending only this mobile no for my all contacts.

Thanx. & regards

plz. pl.z help me
My Mobile No. is [protected]

Hello Sir,

I got a call some days before from +381.
First time i received in morning around 2pm, but no one talked from other side.
After a week again i received call at night around 11pm, but this time i didnt attended it as its quite different number. It may contain some threat.
I informed about it to customer care, they replied "the call was not from our side & suggested me to have police complain".
So i'm in panic to whom so complain.
I would like to draw your attention, and trace out the number.
My number is[protected].

Regards

Dear sir

I have purches airtel prepaid sim card last month (No -[protected]).But last two week incoming and outgoing services totally stop .

Kindly arrange reactive this sim card very urgently

With Regards

jegan.S

my mobile number is [protected] and it is my very old and permanent number then how airtel compony does block my number what is the reason pls start my number emediately....

I am getting miss calls from number starting from 54321 like:
[protected]
[protected] etc. since last week.I can not call the number also

I am extremely dis-satisfied with the blackberry services as provided by Airtel. I requested for a new Blackberry plan and was advised that the most economical plan would be the 499 plan. On contacting the technical support help desk, I was advised that I should upgrade to the 899 plan, which I did. I was out of town for over two weeks, during which my phone was switched off. On returning back I received a huge bill, when I was clearly advised that the 899 plan would be limited to just that amount, 899.
As if the experience of being cheated by a service provider was'nt bad enough, than began the ordeal of "poor customer service". One would belive that the congolmerate that Airtel claims to be, would atleast be sensitive to the feelings of long and loyal customer of over 10 years. I contacted the help desk and raised a compliant. A customer rep with poor communication skills and zero customer service skills assured me that my complaint would be resolved in 48 hours. I patiently waited for a phone call, convincing myself that this was an error and could easily be rectfied. Not only did I not receive a call back, I received a message confirming that "my issue was now resolved". I called back the second time to register a complaint, to face the same "sheild of policy" issues. This time, after 24 hours I recieve a "voice of customer" survey asking me if I am satisfied with the resolution received to my complaint. No phone call, no inquiry on my complaint, yet they have the audacity to ask me to rate the quality of service received. Infuriated with the entire experience, I decide to contact their nodal officer. After a 15 min wait I am discoonected with an IVR message stating just how busy their officers are. One would think with the level of customer service provided, they should be putting in overtime! I finally managed to get a hold of an officer, "Tripti" who cannot be identified by any other form (emp code, etc) again due to the "policy sheild". I can honestly say that in all my years (over 10) of customer service i have never met another representative with such poor customer service skills. One would think that the front face of a company when dealing with complaints would be more understanding and honest. She made the unfortunate mistake of confirming that my 899 plan wa activated and deactivated at 5:15 pm on the day that i set up the BB services, the same thing that I have been stating and re-stating through the last week! She then tried a hasty recovery to cover up, to which I insisted that I will cancel my services and refuse to clear the bill, unless by some miracle/ hand of God, she can pull up the recording of my interaction with the agent on the said date and prove that I did not accept the agents offer for an 899 plan. I am still awaiting a resolution.One would think that a brand name like airtel would atleast have a forum for formal registration of complaints. However. post this ordeal I think they just dont care about the "Customer".

Respected Sir,

I am holding a PF account no.DL/16967/007237.My Name is sukanto Bhattacharjee,Residing in mumbai send my etire details to EPFO office, It is almost 2 years. I haven`t been recd. my PF yet.
I would like to request you kindly process the PF pending case asap..

If anything is pending from my name please mail accross to me , so that i can send the required documents again....

Thanks & Regards
Sukanto Bhattacharjee

Respected Sir,

i am using Airtel from last 7 months. and in these 7 months the deduct lots of my balance from my cellphone no. [protected].
Recently they deduct Rs.75/- from my cellphone. Sir the service is rediculous. they always do the same.
and when we make complaints towards this to customer care no. of Airtel they never behave good.
sir i am very poor man i purchase cellphone to talk with my parents.
Please help me... if you can.

with regards
Farman

We had requested Airtel on March 4, 2010 to cancel 2 out of the three lines we have under one Account

I have received my bill for the Month of march, dated Apr 04, 2010 for the period from Mar 02, 2010 to Apr 01, 2010, and could figure out that my request/ directions were not adhered to.

I therefore called their customer service department and spoke to Piyush. He told me that the request was received on Mar, 13, 2010 (whereas it was received on March 04, 2010), but the lines have still not been cancelled. Apparently, there was a retention call made, and someone at our office, as claimed by them now, and we had agreed to continue the service. This is totally incorrect and untrue. I Kunal Mehra, am the only one handling this office, and it is my mobile number that you have on the records for any correspondence. On hearing this preposterous lie, I asked that I get a Supervisor on the line.

I have just spoken to someone who is supposedly a Supervisor at the Airtel call centre, called Danish Siddiqui. This bloke did not at best have adequate English Speaking Skills to be on the phone leave alone become a Supervisor. I have no intentions to point out the ineffeciencies in their system or to tell Airtel how to recruit, but I am concerned about the service I have been provided. In whatever broken English I could fathom, I learnt that this guy had neither any intention nor did he have any capability to help me out, and simply was taught to tell the customers to write another e-mail to follow up.

If you want your cutomers to send you a mail for every follow up on a written request, your company too should have sent me an e-mail stating that you guys have managed to speak to us and retained the numbers, and thus have put a closure on the so generated request number for the intial request for the cancellation of two of the three landline numbers. It only goes to show how much of time is valued in Mr.Mittal's company.

Well the Bottom-line is, WE ARE NOT GOING TO PAY THE RENTAL FOR THE MONTH OF MARCH FOR THE TWO CONCERNED LINES AS THERE WAS NO RETENTION CALL

I will be forced to forward this complaint to the DoT, and the TRAI if this is not looked into and resolved in the next 7 business days. I will also be willing to send a copy of this to a well known daily national news paper, and of course have my lawyers take up in the consumer courts.

I got a Post Paid SIM (SIM No [protected]) for data card from Indira Nagar Airtel Relationship Centre, Bangalore yesterday. The staff told me that the SIM will be activated today (16/04/2010) by 11:00 AM. Since, it was not activated, I contacted the customer care (both [protected] / [protected]). They told me that the number is not yet registered and asked me to wait for some more time.

I tried to contact the concerned Airtel Relationship Centre[protected], which was given by their staff yesterday for any query. The again told me that the number will be activated by 1:00 PM. That was also just for an eye wash.

Again I contacted them in the afternoon. However, when I contacted, the staff told me that he is dealing with only Blackberry and denied to tell any information (even the alternate contact person then disconnected). I tried to call several times after that, but they just lifted but did not speak at all.

I never expected that the Airtel customer care would do this, since it has a good name in the country. So far there was no solution.

These people speak so nicely when we go for get new services (Upto getting money). But after payment, they never do as they assured. I requested the customer complaints forum to publish this and take necessary actions, if possible.

With warm regards,

V Ramachandran
83/2 First Floor, Church Road
Murugesh Palya, HAL Post
Bangalore - 560017
Mob: [protected]

Dear Sir / Madam,

Myself Gautam Nirmal, an MBA, residing and working in Dubai at present.

I am holding Airtel no. +[protected] currently on international roaming in Dubai.Though i have not received any calls, Airtel charges me 100 Rs per minute mentioning incoming calls and so far it has deducted INR 500 from my account on this.

Further when i requested Airtel to provide me details of incoming call numbars, it has given two numbars as below.
+[protected]
+[protected]

Out of which the first numbar is not registered and another numbar is not in service. It is widely accepted and known fact that a person can not receive calls from the numbar which are not registered and not in the service.

May i please request your esteemed organization to investigate and reach to the truth in order to brake cellular companies to charge unnecessarily from general public.

I trust i shall get optimum justice following your investigation.

Thank you in advance.

Kind Regards,

Gautam Nirmal
Dubai, U.A.E.

dear
sir/mam
mere dwara sep 2008 se airtel company ka postpaid no [protected] liya gaya jishe mere dwara 1 april 2010 ko sari formalities karne ke bad airtel office dehradun dwara pre paid karya gaya aur 2 days ke bad no chalu hone ki baat kahi gaee lekin abhi tak mera no chalu nahi hua hai airtel office dehradun ki employee miss Sahin([protected]) se ph bat karne per mujhe 1 din wait karne ki bat kahi jati rahi lekin 15 din bit jane ke bad mujhe kaha jata hai ki mai kahi aur pata karu jis karn mera business bahut loss ho chuka hai please meri problem ko solve out kare

bijendra bisht
tourist guest house
munikireti rishikesh

I went in for a post paid to pre-paid conversion of my airtel number through the Airtel Relationship centre located at SV Road, Borivali (West) in Mumbai. I was made to go there 9 times to get the work done with utter negligence on the part of the executives sitting in that office simply saying that it is not possible to be done today, etc. sort of statments on a number of occasions when I went there. When it was finally done by giving the amount required to do so, I asked the executives that please check the forms for completeness so that I don't have to come once more begging for your services. My fear turned true when my services were blocked by Airtel without any warning call stating (through an SMS) that the pre-paid enrollment form hasn't been submitted. Without submitting the form, Iam sure my pre-paid services wouldn't have been activated. Though I went to the centre again and they simply said that nothing can be done and I'll have to re-fill the form with all the documents to be attached. I went back home, fetched the required documants and filled the form as I needed the number to be activated. The services started after a day and then suddenly again it has stopped with no incoming and outgoing call facility, that too without any warning call or anyhting. Just an SMS again stating that as per Govt. norms we haven't recieved your pre-paid enrollment form and hence discontinuing your services. I've lost faith in airtel and just wanted to keep my number active so went there 11 times for the same.
In this course of time, I've lost a number of very important business calls, taken leaves from my office at least 7 times for half a day to get my work done. So in all, I've lost several thousand Rupees to go and beg at Airtel's door to get my work done without any concern being shown by the Airtel Employees.
Suggestions, what to be done, anybody?

AirtelLive(AL) Bolly Subscription

Dear Sir/Madam,

In last 2 months I got a Message twice in my mobile as -
""you have been renewed for bolly subscription serviec from Airtel. you have been charged Rs 10.""

I've not activated any Subscription services from Airtel, and there is Info available to deactivate it. please Deactivate it as soon as possible, because unnecessarily i have been paying 20 rs from last 2 months

Mobile: +91 [protected]

Thanks in Advance